وظائف طبيب قلب و صدر و أوعية دموية - المنامة البحرين

<p>VAM Systems is currently looking for Risk Analytics Specialist for our Bahrain operations with the following skillsets &amp; terms and conditions:</p><p>Monitor Risk Parameters as per Board approved Risk Framework. Update procedures related to Credit Risk, Impaired Assets and Provisioning. Timely and accurate submission of Risk MIS to Management (e.g.: Risk Exposure Reports, Criticized Asset Report, Weekly Credit Risk Report), Regulators (e.g.: Connected Counterparty Report, CBB report, Prudential Information Report (PIR), Largest Countries, Largest Exposure, Sanctioned Countries) &amp; other internal and external stakeholders (e.g.: Financial notes, Pillar III) agencies (e.g.: Rating Agencies, UNEP FI) and Risk MIS (BSAP, IBSM, RRP, Financial Receivables Disclosure, Analytical Report etc. Maintenance and update of risk data in the Enterprise Data Warehouse (EDW) and IFRS 9 systems. Risk policies and procedures Coordinate with Finance in the ECL entries, NPL budgets &amp; forecasts. Liaising with the Internal, External Auditors, Regulators. Execute automation of all risk dashboards and reporting Group-wide.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic Qualification:</h2><p>Bachelor's Degree Finance</p><h2>Experience and Skills required</h2><p>Monitor Risk Parameters as per Board approved Risk Framework. Update procedures related to Credit Risk, Impaired Assets and Provisioning. Timely and accurate submission of Risk MIS to Management (e.g.: Risk Exposure Reports, Criticized Asset Report, Weekly Credit Risk Report), Regulators (e.g.: Connected Counterparty Report, CBB report, Prudential Information Report (PIR), Largest Countries, Largest Exposure, Sanctioned Countries) &amp; other internal and external stakeholders (e.g.: Financial notes, Pillar III) agencies (e.g.: Rating Agencies, UNEP FI) and Risk MIS (BSAP, IBSM, RRP, Financial Receivables Disclosure, Analytical Report etc. Maintenance and update of risk data in the Enterprise Data Warehouse (EDW) and IFRS 9 systems. Risk policies and procedures Coordinate with Finance in the ECL entries, NPL budgets &amp; forecasts. Liaising with the Internal, External Auditors, Regulators. Execute automation of all risk dashboards and reporting Group-wide.</p><h2>Competencies:</h2><ul><li>Technical Competencies such as Data Analysis, Risk Quantification, Programing Languages &amp; tools (SAS, SQL, Power BI etc.), Data Management (Experience Working with Large Dataset, Classification, Clustering)</li><li>Risk Management Competence such as Risk Frameworks and Regulation, Understanding the various types of risks and their impact on FI, ability to understand the organization s risk appetite.</li><li>Analytical Competence- Strong analytical and problem-solving Skills.</li><li>Behavioral Competencies - Excellent written and verbal communication skills with strong interpersonal skills to work closely with corm functional teams including finance, compliance, and IT.</li><li>MIS Reporting Strong Reporting Skills which provide insights into portfolio risk dynamics.</li></ul>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong><br> • Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools<br> • Segment prospects by ICP, industry, role, company size, and geography<br> • Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout<br> • Maintain organized prospect databases and outreach tracking systems</p> <p><strong>Cold email campaign execution</strong><br> • Write compelling cold email copy, subject lines, and CTAs tailored to target audiences<br> • Build and launch multi-step outbound campaigns across 4–8 touchpoints<br> • Personalize messaging using prospect, company, and industry insights<br> • Monitor campaigns daily and optimize based on engagement and performance metrics</p> <p><strong>Deliverability & inbox health</strong><br> • Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms<br> • Monitor spam scores, bounce rates, sender reputation, and deliverability metrics<br> • Rotate inboxes and sending accounts to maintain campaign performance<br> • Troubleshoot deliverability issues proactively before performance drops</p> <p><strong>Campaign optimization & reporting</strong><br> • A/B test subject lines, messaging, CTAs, and send times<br> • Track open rates, positive reply rates, bounce rates, and conversion metrics<br> • Continuously optimize messaging and targeting strategies based on data<br> • Maintain organized reporting dashboards and outreach documentation</p> <p><strong>Lead qualification & CRM management</strong><br> • Monitor campaign replies and categorize prospect responses accurately<br> • Identify and route qualified leads to sales teams with proper context and notes<br> • Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems<br> • Ensure all engagement data remains clean and organized</p> <p><strong>Compliance & best practices</strong><br> • Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards<br> • Maintain suppression lists and opt-out processes correctly<br> • Follow outbound best practices to protect sender reputation and campaign performance</p> <h4>What makes you a great fit</h4> <p>• Strong persuasive and concise copywriting skills<br> • Highly analytical and performance-driven mindset<br> • Comfortable working with outbound tools and technical deliverability systems<br> • Organized, proactive, and execution-focused<br> • Strong attention to detail with campaign monitoring and reporting<br> • Comfortable testing, iterating, and optimizing continuously</p> <h4>Required experience & skills</h4> <p>• 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles<br> • Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker<br> • Experience writing outbound email copy and managing campaigns<br> • Strong Excel or Google Sheets skills for prospect and campaign management<br> • Excellent written English communication skills</p> <h4>Preferred experience</h4> <p>• Experience managing deliverability and inbox health at scale<br> • Familiarity with DNS setup, SPF, DKIM, and DMARC basics<br> • Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses<br> • Experience working closely with SDR or Account Executive teams<br> • Familiarity with outbound automation and CRM workflows</p> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <p>• Research and build targeted prospect lists<br> • Launch and monitor cold email sequences<br> • Review deliverability metrics and inbox health<br> • Optimize messaging, targeting, and campaign structure<br> • Manage replies and qualify interested prospects<br> • Update CRM systems and maintain campaign documentation</p> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <p>• Open rates consistently meeting or exceeding benchmarks<br> • Positive reply rates and qualified conversations generated<br> • Bounce rates maintained below acceptable thresholds<br> • Consistent outbound campaign execution and optimization<br> • CRM accuracy and lead tracking completeness<br> • Growth in qualified outbound pipeline opportunities</p> <h4>Interview process</h4> <p>• Initial phone screen<br> • Video interview with recruiter<br> • Practical assessment (cold email sequence exercise)<br> • Client interview<br> • Offer and background verification</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent Acquisition Specialist Position Type: Full-Time, Remote Working Hours: EST Business Hours About the Role Pavago is seeking a passionate and proactive Talent Acquisition Specialist to join our growing recruitment team.<br> This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br> This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients.<br> If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.<br> ResponsibilitiesCandidate Sourcing &amp; Recruitment Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.<br> Candidate Assessment &amp; Interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.<br> Interview Coordination Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.<br> Client Collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.<br> Recruitment Operations Maintain accurate candidate records within the Applicant Tracking System (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.<br> What Makes You a Strong Fit You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.<br> Required Experience &amp; SkillsMust-Have Previous experience in Talent Acquisition, Recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with Applicant Tracking Systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.<br> Nice-to-Have Bachelor's degree in Business, Human Resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of Boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.<br> What Does a Typical Day Look Like?<br> Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms.<br> Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br> You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br> Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.<br> Key Performance Indicators (KPIs) Time-to-Fill Quality of Candidates Submitted Interview-to-Offer Ratio Candidate Response Rate Client Satisfaction ATS Data Accuracy Candidate Experience Offer Acceptance Rate You Are the Right Person If.<br>.. You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.<br> Interview Process Initial Recruiter Screening Video Interview Final Team Interview Background &amp; Reference Checks Offer Stage</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<p>MAIN OBJECTIVES</p><p>The Digital Marketing Specialist will support Gulf Air’s email campaign operations and reporting as well as regular and ad hoc digital reporting. And develop cross-marketing and testing campaigns in addition to supporting email campaign setup.</p><p><br></p><p>He/she will contribute to the briefing process and support the delivery of campaigns to meet exacting deadlines by managing each step in the workflow. The job holder will need some basic coding ability in HTML.</p><p><br></p><p>Responsible for the execution and optimisation of the digital display campaigns, Search Engine Optimisation and Search Engine Marketing. Moreover, to improve conversion rates for digital marketing campaigns and Gulf Air’s website and subsites.</p><p><br></p><p>Responsible for daily iteration of digital marketing campaigns through all areas of the campaign's life cycle, with high focus on building the social media presence of the brand, using tags, promotions, user engagement and knowledge of algorithms.</p><p><br></p><p>MAIN DUTIES</p><p>Supports and proactively manage the development and execution of all digital marketing initiatives including social media, website, and automation programs. Moreover, help improve position of ecommerce platforms.</p><p><br></p><p>Develop a website traffic plan and create goals and benchmarks to meet.</p><p><br></p><p>Optimize website and social media channels for SEO as well as usability.</p><p><br></p><p>Execute and track Search Engine Optimisation and Search Engine Marketing campaigns.</p><p><br></p><p>Develop social media plans and owns the social media content calendar, and direct efficient use of paid search.</p><p><br></p><p>Prepare online newsletters and promotional emails and organize their distribution through various channels.</p><p><br></p><p>Provide creative ideas for content marketing and update website.</p><p><br></p><p>Collaborate with the team to improve user experience.</p><p><br></p><p>Track campaign ROI (Return on Investment) and provide insights for marketing based on data performance.</p><p><br></p><p>Manage social media channels, including publishing content and actively monitor its effectiveness and results.</p><p><br></p><p>Manage daily operations of social media channels, including theme, skin, or layout changes, when appropriate.</p><p><br></p><p>Monitor conversations and consumer comments, report opportunities and take appropriate action.</p><p><br></p><p>Ensuring all digital marketing campaigns are delivered on time and within budget</p><p><br></p><p>A/B Testing campaigns to trial new ideas for effectiveness</p><p><br></p><p>Working to strict deadlines and KPI’s as set by the Manager Digital Operations</p><p><br></p><p>Supporting the Marketing team in uploading content across our websites and portals.</p><p><br></p><p>Establish a variety of automated campaigns to support customer lifecycle marketing</p><p><br></p><p>Segment audiences and optimize campaigns to increase effectiveness</p><p><br></p><p>Identify additional digital channels to regularly communicate Gulf Air products and offerings to target audience</p><p><br></p><p>Leverage research and competitive intel to position Gulf Air as the airline of choice</p><p><br></p><p>Review website regularly: check links, enhance user experience, assure site is easy-to-navigate and runs at optimal performance</p><p><br></p><p>Check originality of site, ensuring content is not duplicated on other platforms</p><p><br></p><p>Serve as a brand ambassador to ensure all material consistently portrays the Gulf Air brand promise, identity and positioning</p><p><br></p><p>Follow campaign operations best practices as developed by the Digital Operations Manager.</p><p><br></p><p>EDUCATION</p><p>Bachelor’s in Web Media, Multi Media, Marketing or equivalent.</p><p><br></p><p>EXPERIENCE</p><p>Minimum 3-5 years of experience in digital marketing with good industry knowledge.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p><h4>Position summary</h4> <p>Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., with regard to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.</p> <p>Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets—you will:<br> <strong>Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</strong></p> <p>If you’re someone who follows through until the issue is fully resolved—this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> <li>Issues</li> <li>Updates</li> <li>Resolutions</li> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> <li>Email</li> <li>Phone</li> <li>Other channels</li> Ensure customers always know:<br> <li>What’s happening</li> <li>What’s next</li></p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> <li>Service teams</li> <li>Installation teams</li> <li>Receivables teams</li> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> <li>Professional</li> <li>Clear</li> <li>Positive</li> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> <li>Organized</li> <li>Detail-oriented</li> <li>Execution-focused</li></p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> <li>Customer support</li> <li>Customer success</li> <li>Service roles</li> Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> <li>Case management</li> <li>Issue resolution</li> <li>Excellent written and verbal English communication</li> <li>Strong analytical and problem-solving skills</li> <li>High attention to detail in documentation</li> <li>Ability to manage multiple cases simultaneously</li> <li>Familiarity with billing or receivables processes</li></p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p><li>Case response time and resolution time</li> <li>Customer satisfaction (CSAT)</li> <li>CRM accuracy and completeness</li> <li>Consistency of follow-ups and communication</li> <li>Reduction in recurring issues</li></p> <h4>Why this role stands out</h4> <p><li>High ownership over customer experience</li> <li>Cross-functional exposure (ops, billing, service)</li> <li>Clear metrics and structured workflows</li> <li>Opportunity to improve systems and processes</li> <li>Strong foundation for growth into CS or Ops roles</li></p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <h4>Apply now</h4> <p>If you:<br> <li>Take ownership of customer issues</li> <li>Follow through until resolution</li> <li>Thrive in structured, fast-paced environments</li></p> <p>This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using:<br> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> Segment prospects by:<br> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> Verify and clean contact data using:<br> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> Maintain organized prospect databases and outreach lists.<br><br> <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br><br> <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as:<br> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> Monitor:<br> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br><br> <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on:<br> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> Track key metrics including:<br> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br><br> <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using:<br> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> Ensure outreach data remains organized and up to date.<br><br> <strong>Compliance & best practices</strong><br> Ensure campaigns comply with:<br> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br><br> <h4>What makes you a strong fit</h4> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li><br> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in:<br> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li><br> <strong>Technical skills</strong><br> Hands-on experience with:<br> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br><br> <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of:<br> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br><br> <h4>What a typical day looks like</h4> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p><br> <h4>Key metrics for success (KPIs)</h4> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li><br> <h4>Why join us?</h4> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into:</li> <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul><br> <h4>Interview process</h4> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li><br> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation from Spark Hire to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.</p><br> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<p>Key accountabilities: Draft bilingual press releases, official statements, speeches, messaging and general and social media content in line with internal and governmental policies to support CBB senior management and various functions in their communication efforts. Assess and arrange media invites, briefings, press conferences, and interviews to promote CBB initiatives and announcements. Assess and arrange event participation for HE the Governor and executive management for internal and external local and international events. Executing media campaigns, publications, and events across all platforms. Collaborate with the team to ensure accurate and timely responses to all external queries received via email and digital media. Translate media-related content between languages as required, ensuring clarity and accuracy in all communications. Adapt content to suit different platforms and audiences, maintaining the tone and messaging of CBB. Monitor and report on CBB representation in various communication channels. Provide insights and recommendations based on media monitoring to enhance CBB s communication strategy. Conduct media monitoring to track coverage of CBB in traditional and social media, analyzing trends and reporting on findings. Provide translation services for various communication materials, ensuring accuracy and consistency in messaging across different languages. Maintain a stakeholder/media database and assist in mapping audiences for targeted communication strategies.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Minimum Qualification</b>: Bachelor s degree in Communications, Public Relations, Marketing, or equivalent. Minimum Experience: 5-7 years in relevant field Apply</p>

<div><strong>OCC Specialist</strong></div>    <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do. </em><strong>DHL Global Forwarding</strong> has an opening for a <strong>OCC Specialist </strong>in <strong>Bahrain. </strong></p> <p>Join us in connecting people and improving lives!</p>   <p><strong>In this OCC Specialist position </strong></p> <ul> <li>Execute plans and processes to implement the OFR pricing strategy</li> <li>Respond to pricing enquiries in an efficient and competitive manner</li> <li>Ensure the timely monitoring and accurate updating of local tariffs</li> <li>Ensure RFQ development, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls</li> <li>Deliver day-to-day shipment documentation for freight forwarding, assist in development of tenders and ensure on-time submission on relevant documents</li> <li>Develop and maintain databases with specific information to enable quick responses to specific network queries</li> <li>Build and secure business relationships with customers and airlines</li> <li>Prepare carrier performance reports and reviews</li> <li>Identify opportunities to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets</li> <li>Understand recent developments of new solutions, services, lane and traffic development</li> <li>Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed</li> <li>Study and resolve issues in day-to-day delivery and implement practices for OFR pricing focusing on increasing effectiveness and efficiency</li> </ul>   <p><strong>Now, here is what we need from you!</strong></p>   <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p>Bachelor’s Degree or equivalent experience/qualification</p> </td> </tr> <tr> <td>   </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> more than 4 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. <br></em><br><font color="#ffffff">#LI-MEA</font></p><span data-teams="true"><em ></em></span>    

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment. Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc. Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders Managing the relevant inventory in coordination with the Category Managers Ensuring timely and accurate analysis and reporting of inventory and purchase forecast Dispatching orders to suppliers and ensuring proper tracking Liaising with suppliers for improving collaborative forecasting planning and replenishment Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 4+ years of experience in Demand Planning</p><p>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><p>You have excellent analytical and communication skills, and always like to be hands-on with several tools such as SQL, G-Sheets/Excel, Claude / AI tools, and Python is a plus.</p><p>Additionally, you have robust interpersonal and intercultural skills.</p><p>You can inspire several teams and stakeholders to rally behind a mission.</p><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention. You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.</p> <p>If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Client campaign ownership</strong><br> <li>Manage a portfolio of 20–30 active client accounts.</li> <li>Serve as the primary point of contact for campaign performance and communication.</li> <li>Lead client check-ins and performance reviews.</li> <li>Manage expectations and provide proactive campaign updates.</li> <li>Build long-term client relationships.</li> <li>Identify risks early and proactively reduce churn.</li> <strong>Cold email campaign performance</strong><br> <li>Diagnose and optimize underperforming campaigns.</li> <li>Troubleshoot:</li> <li>Deliverability issues</li> <li>Inbox placement</li> <li>Domain reputation</li> <li>Spam issues</li> <li>List quality</li> <li>Low reply rates</li> <li>Optimize:</li> <li>Subject lines</li> <li>Messaging</li> <li>Sequences</li> <li>Personalization</li> <li>Quality-check campaigns before launch.</li> <li>Continuously improve campaign performance through testing and optimization.</li> <strong>Deliverability & infrastructure</strong><br> <li>Manage and optimize:</li> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS configuration</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> <li>Monitor inbox placement and sender health.</li> <li>Troubleshoot technical campaign issues independently.</li> <li>Collaborate with technical teams to improve outbound infrastructure and automation.</li> <strong>Copywriting & campaign optimization</strong><br> <li>Write and refine outbound cold email copy.</li> <li>Improve:</li> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> <li>Test messaging variations using campaign performance data.</li> <li>Balance personalization with scalable outreach.</li> <strong>Process improvement & operations</strong><br> <li>Build and maintain campaign documentation and SOPs.</li> <li>Improve operational workflows and delivery processes.</li> <li>Track:</li> <li>SLAs</li> <li>Client health</li> <li>Campaign performance</li> <li>Operational metrics</li> <li>Help build scalable systems as the company grows.</li> <strong>Cross-functional collaboration</strong><br> <li>Work closely with:</li> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> <li>Coordinate campaign execution and issue resolution.</li> <li>Report directly to the founder on:</li> <li>Campaign performance</li> <li>Client risks</li> <li>Retention</li> <li>Operational improvements</li> <h4>What success looks like</h4> <li>Clients remain satisfied and renew their services.</li> <li>Campaigns maintain strong inbox placement and deliverability.</li> <li>Reply rates and conversion rates improve consistently.</li> <li>Campaigns launch accurately and on time.</li> <li>Operational workflows remain organized and scalable.</li> <li>Technical and client issues are resolved proactively.</li> <h4>What makes you a strong fit</h4> <li>You take ownership instead of waiting for direction.</li> <li>You thrive in startup environments with evolving systems.</li> <li>You understand that deliverability is just as important as messaging.</li> <li>You’re equally comfortable solving technical and client-facing challenges.</li> <li>You communicate confidently with founders and executives.</li> <li>You focus on outcomes, execution, and continuous improvement.</li> <h4>Required experience & skills</h4> <strong>Experience</strong><br> <li>Experience working in:</li> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales organizations</li> <li>Startup operations</li> <li>Strong expertise in:</li> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> <li>Strong outbound copywriting skills.</li> <li>Experience troubleshooting:</li> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> <li>Technical understanding of:</li> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> <li>Daily experience using:</li> <li>ChatGPT</li> <li>Claude</li> <li>AI-powered automation workflows</li> <li>Strong client communication and relationship management skills.</li> <li>Comfortable working independently in fast-paced environments.</li> <strong>Nice to have</strong><br> <li>Experience using:</li> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> <li>Familiarity with:</li> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation platforms</li> <li>Experience scaling outbound systems for startups or agencies.</li> <li>SaaS or lead generation industry experience.</li> <h4>Tech stack</h4> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> <li>Zapier</li> <li>Make</li> <li>ChatGPT</li> <li>Claude</li> <h4>What a typical day looks like</h4> <li>Review campaign dashboards and inbox health.</li> <li>Troubleshoot deliverability and reply-rate issues.</li> <li>Optimize copy, targeting, and sequencing.</li> <li>Meet with clients to review campaign performance.</li> <li>Coordinate with outreach and technical teams.</li> <li>Launch and quality-check new campaigns.</li> <li>Monitor domain reputation and warm-up systems.</li> <li>Update SOPs and operational documentation.</li> <p>In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.</p> <h4>Key metrics for success (KPIs)</h4> <li>Client retention and churn reduction.</li> <li>Inbox placement and deliverability rates.</li> <li>Campaign reply and conversion rates.</li> <li>Client satisfaction and relationship health.</li> <li>SLA adherence and operational consistency.</li> <li>Overall improvement in client campaign performance.</li> <h4>Why this role stands out</h4> <li>High ownership with direct impact on client success.</li> <li>Close collaboration with founders and technical teams.</li> <li>Blend of:</li> <li>Deliverability</li> <li>Campaign operations</li> <li>Client success</li> <li>Outbound strategy</li> <li>Copywriting</li> <li>Opportunity to build scalable outbound systems.</li> <li>Fast-paced startup environment with long-term growth opportunities.</li> <h4>Career progression into</h4> <li>Client success manager</li> <li>Outbound operations lead</li> <li>Deliverability specialist</li> <li>Growth operations manager</li> <h4>Interview process</h4> <li>Application review</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Founder interview</li> <li>Offer & onboarding</li> <h4>What happens after you apply</h4> <p>After submitting your application, you’ll receive an invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p> <p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention. You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency. Your video will be reviewed by the hiring team before moving to the founder interview.</p> <p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p> <p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.</p> <h4>Apply now</h4> <p>If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you. Apply today and help build high-performing outbound systems that drive measurable business growth.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> About the Role You’ll design coding tasks that challenge frontier AI coding agents.<br> Each task is a self-contained Docker environment with a broken piece of software; an AI agent attempts the fix; automated tests verify the outcome.<br> Your deliverable is the full task package: broken code, tests, instructions, and a reference solution proving the task is solvable.<br> Responsibilities : Invent a realistic developer scenario — a real bug, a broken ETL, a missing feature — not a toy problem.<br> Build a reproducible Docker environment with pinned dependencies.<br> Write a pytest that verifies outcomes, not specific commands — deterministic, non-flaky, and does not leak the fix.<br> Write an instruction.<br>md that reads like a Jira ticket a developer would receive.<br> Write a reference solve.<br>sh proving the task is solvable.<br> Calibrate difficulty so current state-of-the-art agents solve the task 20–60% of the time.<br> Iterate based on feedback from expert QA reviewers.<br> Later: review other authors’ tasks as a QA reviewer.<br> Not in scope Data labeling, prompt engineering.<br> Production code to ship — you design problems and verification for AI agents.<br> Leetcode puzzles — scenarios must look like real developer work.<br> Not every candidate task ships — quality over quantity.<br> Requirements 3+ years of production software development in one backend stack — Python, Go, Node.<br>js, Java, or Rust.<br> Depth in one stack beats breadth.<br> Python + pytest fluency — required regardless of primary stack.<br> The task harness is pytest-based even when the broken app is in another language.<br> Fixtures, parametrize, monkeypatch, timeouts, conftest.<br>py. Docker authoring — reproducible Dockerfiles, pinned dependencies, multi-stage builds when needed, non-root user.<br> Linux &amp; Bash — comfort debugging inside containers (strace, lsof, journalctl); shell beyond set -euo pipefail.<br> AI coding agent experience — Claude Code, Cursor, Roo Code, or similar, on non-trivial work.<br> You can cite a specific time the AI was confidently wrong and how you caught it.<br> English — B2+ written.<br> Not a fit Data Science, ML, or Computer Vision engineers without backend-engineering output.<br> Manual QA testers without automation or test authoring.<br> Frontend-only, low-code / no-code, IT Support, or Business Analysts.<br> Engineers who have never written pytest from scratch.<br> Junior, intern, or assistant as the most recent role.<br> Preferred qualifications Domain depth in Security, System Administration (nginx / systemd / cron), Scientific Computing (NumPy / PyTorch / SciPy), DevOps, or Git internals.<br> Modern Python tooling (uv, poetry, pyproject.<br>toml). Coverage tooling (pytest-cov, coverage.<br>py, gcov, llvm-cov, kcov).<br> Fuzzing or property-based testing (Hypothesis).<br> Prior contribution to agent-evaluation benchmarks or related frameworks.<br> Process Apply → Pass qualification (90-minute sample-task screen + short behavioral interview) → Join a project → Complete tasks → Get paid.<br> Time commitment Onboarding: ~10 hours per first task.<br> Steady state: ~5 hours per task, 2–4 parallel tasks per author.<br> Realistic weekly load: 8–20 hours.<br> Higher volume available for top performers.<br> You choose when and how to contribute; tasks must be submitted by the deadline and meet acceptance criteria.<br> Compensation: Paid contributions, rates up to $35/hour *.<br> Task-based compensation equivalent to hourly rate, depending on performance and volume.<br> Some projects include incentive payments.<br> *Rates vary based on expertise, skills assessment, location, project needs, and other factors.<br> Higher rates may be provided to highly specialized experts.<br> Lower rates may apply during onboarding or non-core project phases.<br> Payment details are shared per project.<br> Apply Submit your CV via the Mindrift platform.<br> Indicate your English level, note this role (Software Engineering Evaluation Specialist — Terminal Bench), and include a GitHub profile link if available.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Job Description <div> <p> <strong>What's On Your Plate?</strong> </p> <ul> <li>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.</li> <li>Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.</li> <li>Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders</li> <li>Managing the relevant inventory in coordination with the Category Managers</li> <li>Ensuring timely and accurate analysis and reporting of inventory and purchase forecast</li> <li>Dispatching orders to suppliers and ensuring proper tracking</li> <li>Liaising with suppliers for improving collaborative forecasting planning and replenishment</li> <li>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</li> </ul> <p> <strong>What Did We Order?</strong> </p> <ul> <li>You have at least 4+ years of experience in Demand Planning</li> <li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li> <li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li> <li>You are someone energized by the unknown and look forward to learning each day on the job.</li> <li>You have excellent analytical and communication skills, and always like to be hands-on with several tools such as SQL, G-Sheets/Excel, Claude / AI tools, and Python is a plus.</li> <li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li> <li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent ? signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br> This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <strong>Candidate sourcing & recruitment</strong> <ul> <li>Create and publish engaging job postings across multiple hiring platforms.</li> <li>Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.</li> <li>Review applications and conduct initial candidate screenings.</li> <li>Build and maintain strong talent pipelines for current and future hiring needs.</li> <li>Identify passive candidates through proactive sourcing strategies.</li> </ul> <strong>Candidate assessment & interviewing</strong> <ul> <li>Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.</li> <li>Assess candidate suitability based on client requirements.</li> <li>Prepare comprehensive interview evaluations and hiring recommendations.</li> <li>Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</li> </ul> <strong>Interview coordination</strong> <ul> <li>Coordinate interviews between candidates and hiring managers.</li> <li>Manage interview scheduling and ensure a smooth recruitment experience.</li> <li>Maintain regular communication with candidates throughout every stage of the hiring process.</li> <li>Provide timely updates and feedback whenever possible.</li> </ul> <strong>Client collaboration</strong> <ul> <li>Develop a strong understanding of each client's hiring requirements, business goals, and company culture.</li> <li>Work closely with internal stakeholders to refine candidate profiles and hiring strategies.</li> <li>Deliver exceptional client service by presenting highly qualified candidates efficiently.</li> </ul> <strong>Recruitment operations</strong> <ul> <li>Maintain accurate candidate records within the applicant tracking system (ATS).</li> <li>Keep recruitment pipelines organized and up to date.</li> <li>Support onboarding activities to ensure a seamless transition for successful candidates.</li> <li>Continuously improve recruitment workflows and sourcing strategies.</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You genuinely enjoy connecting talented people with great career opportunities.</li> <li>You are highly organized and can manage multiple hiring processes simultaneously.</li> <li>You communicate confidently with candidates, clients, and internal stakeholders.</li> <li>You proactively solve recruitment challenges instead of waiting for direction.</li> <li>You take ownership of your roles and consistently deliver results.</li> <li>You thrive in a remote, fast-paced, and collaborative environment.</li> </ul> <h4>Required experience & skills</h4> <strong>Must-have</strong> <ul> <li>Previous experience in talent acquisition, recruitment, or a similar hiring role.</li> <li>Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.</li> <li>Excellent verbal and written English communication skills.</li> <li>Experience conducting structured candidate interviews.</li> <li>Ability to evaluate candidate qualifications and cultural fit.</li> <li>Strong organizational and time-management skills.</li> <li>Experience coordinating multiple recruitment processes simultaneously.</li> <li>Familiarity with applicant tracking systems (ATS) and recruitment platforms.</li> <li>Proficiency with video conferencing tools for remote interviews.</li> <li>Ability to work independently while managing competing priorities.</li> </ul> <strong>Nice-to-have</strong> <ul> <li>Bachelor's degree in business, human resources, or a related field.</li> <li>Experience recruiting for remote or international positions.</li> <li>Experience working in a recruitment agency or staffing environment.</li> <li>Knowledge of Boolean search and advanced sourcing techniques.</li> <li>Experience recruiting across multiple industries and functional roles.</li> </ul> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br> You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br> Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <ul> <li>You enjoy building relationships with people.</li> <li>You are naturally curious and know how to uncover great talent.</li> <li>You can confidently assess candidates through structured interviews.</li> <li>You stay organized even while managing multiple open roles.</li> <li>You are proactive, resourceful, and accountable.</li> <li>You enjoy working in a fast-moving recruitment environment.</li> </ul> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<p>Join a global financial services firm with board-level AML exposure Strong career progression and visibility within the organisation</p><p>Support the Group MLRO in overseeing the organisation's AML, sanctions, KYC, and financial crime compliance framework. Conduct independent reviews and assurance assessments of AML and financial crime controls. Lead thematic reviews, control testing exercises, and quality assurance initiatives. Identify control gaps, emerging risks, and opportunities to strengthen compliance processes. Support enterprise-wide financial crime risk assessments and monitoring activities. Prepare management information, reports, and recommendations for senior management and governance committees. Assist with regulatory inspections, audits, and compliance reviews. Review and support client onboarding, enhanced due diligence, periodic reviews, and sanctions screening activities. Review higher-risk client relationships, PEP classifications, and financial crime escalations. Support suspicious activity reporting processes and regulatory reporting obligations. Conduct or oversee AML/KYC due diligence on counterparties and third parties. Act as deputy to the Group MLRO and provide support across governance and oversight responsibilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Law, Finance, Accounting, Business Administration, or a related discipline.</p><p>6-10 years' experience in AML, Financial Crime Compliance, Risk Management, or Regulatory Compliance within banking, asset management, wealth management, investment management, or financial services.</p><p>Experience operating within a regulated environment and interacting with regulators, auditors, and senior stakeholders.</p><p>Proven background in AML assurance, compliance monitoring, quality assurance, audit, or control testing functions.</p><p>Previous MLRO or Deputy MLRO experience is advantageous.</p><p>Professional certifications such as CAMS, ICA Diploma in AML, CFCS, or equivalent are highly desirable.</p><p>Strong working knowledge of AML, sanctions, KYC/CDD, enhanced due diligence, transaction monitoring, and PEP reviews.</p><p>Exposure to international AML/CFT regulatory frameworks and supervisory authorities such as CIMA, Cayman FRA, FATF, OFAC, EU AML Directives, and US BSA/AML requirements would be highly advantageous.</p><p>Strong analytical skills and the ability to challenge and assess control effectiveness.</p><p>Excellent stakeholder management, communication, and report-writing capabilities.</p>