وظائف مندوب تحصيل في البحرين

<p>Our client, a well-established Debt Collection , is looking for an Experienced &amp; Talented Collection Officer to join their team.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Deal with customers diligently, courteously and professionally while collecting payments</li><li>Implement the collection strategies, processes and procedures.</li><li>Negotiate payment plans.</li><li>Respond to customer inquiries.</li><li>Persuade customers diligently to pay overdue amounts.</li><li>Advice on alternative payment plans.</li><li>Maintain and update records when payments are made.</li><li>Update client s case history regularly.</li><li>Agree and discuss monthly collection target with Collection Team Leader.</li><li>Follow the Company s and Clients code of conduct.</li><li>Achieve monthly assigned collection target.</li><li>Ensure to maintain the confidentiality of the Company s, Clients, and Customers information.</li><li>Conduct fields visits upon Collection Team Leader/Manager request:</li><li>Conduct daily physical field visits.</li><li>Achieve minimum of 60% successful visits daily from the total assigned visits.</li><li>Follow up field visits on cases with status of promised-to-pay, refuse-to-pay, and broken promises.</li><li>Follow up on police cases at the public prosecution and file the bounce check at the police station based on client/supervisor request.</li><li>Filing bounced cheques at the police station.</li><li>Maintain and update records of the results of the field visits.</li><li>Performs other tasks/duties as and when assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of collection techniques and strategies.</li><li>Knowledge of effective Conflict resolution.</li><li>Knowledge of team management strategies.</li><li>Minimum high school diploma.</li><li>English language required; Arabic or any other language is an asset.</li><li>1 year of work experience in the collection field.</li></ul>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> <li>Make 100+ outbound calls daily to customers with overdue invoices</li> <li>Follow up consistently via calls and emails until payment resolution</li> <li>Navigate gatekeepers and reach decision-makers responsible for payments</li> <li>Handle objections and drive conversations toward payment commitments</li></p> <p><strong>Billing issues & case resolution</strong><br> <li>Investigate billing discrepancies and customer concerns</li> <li>Identify root causes of delays and work toward resolution</li> <li>Coordinate internally to resolve issues impacting payments</li></p> <p><strong>CRM management & documentation</strong><br> <li>Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)</li> <li>Track customer interactions, payment commitments, and next steps</li> <li>Ensure no account is left unattended or without follow-up</li></p> <p><strong>Customer communication</strong><br> <li>Communicate clearly and professionally with customers</li> <li>Provide updates on payment status and issue resolution</li> <li>Maintain a balance between firmness and professionalism in collections conversations</li></p> <p><strong>Process improvement & reporting</strong><br> <li>Identify recurring issues impacting collections</li> <li>Share insights to improve processes and recovery rates</li> <li>Maintain consistency in daily activity and reporting</li></p> <h4>Must-have experience & skills (non-negotiables)</h4> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> <h4>What makes you a strong fit</h4> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> <h4>Key performance indicators (KPIs)</h4> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> <h4>Interview process</h4> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver products safely and on time to customers, ensuring proper handling, compliance with safety rules, and maintaining vehicle condition.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1-2 years of experience as a delivery truck driver.</p><p>Experience in the food or cold-chain delivery industry.</p><p>Moderate English communication skills.</p><p>Physically fit and able to handle loading/unloading.</p><p>Strong sense of responsibility and punctuality.</p><p>Ability to work under pressure and extended hours when needed.</p><p></p></section>

<p><h4>General responsibilities:</h4> <ul> <li>Ensure that food is delivered to the correct table while it is still hot and in an appealing manner.</li> <li>Carry multiple plates at once to maximize efficiency and minimize the time between the kitchen and the table.</li> <li>Act as a liaison between the kitchen and the serving staff, conveying any special requests or dietary requirements.</li> <li>Inform servers of any issues or delays with orders.</li> <li>Check orders before delivery to ensure they are complete and meet the restaurant's quality standards.</li> <li>Ensure that the presentation of the food matches the restaurant's standards.</li> <li>Deliver take-away food to car pickup customers and help with refills to aid food servers during peak restaurant times.</li> <li>Interact with customers in a friendly and professional manner, answering any immediate questions or concerns.</li> <li>Assist servers in responding to customer needs and requests.</li> <li>Work with restaurant staff to create a positive dining experience for guests.</li> <li>Greet customers whenever possible.</li> <li>Assist with outdoor events whenever assigned responsibility to work on one.</li> </ul></p><p></p>