وظائف تقنية المعلومات في البحرين

<p><h4>Description</h4> <p><strong>Profile summary</strong><br> The IT Associate is responsible for supporting the organization's digital transformation by developing and maintaining business applications, automating processes, and implementing data-driven reporting solutions within the Project Controls Department. The role works closely with engineers, planners, and project managers to improve operational efficiency through technology, process optimization, and effective IT support.</p> <h4>Key responsibilities</h4> <ul> <li>Support digital transformation and system integration initiatives across the organization.</li> <li>Develop, maintain, and enhance business applications based on operational requirements.</li> <li>Design, implement, and maintain KPI dashboards and reporting solutions.</li> <li>Automate workflows and streamline processes within the Planning & Project Controls Department.</li> <li>Provide technical support, troubleshooting, and system maintenance for departmental applications.</li> <li>Collaborate with engineers, planners, and project managers to identify business needs and deliver effective IT solutions.</li> <li>Analyze existing processes and recommend technology improvements to enhance productivity and accuracy.</li> <li>Prepare technical documentation, user manuals, and training materials.</li> <li>Perform additional duties and special assignments as directed by the General Manager – Project Controls.</li> </ul> <h4>Qualifications, skills & experience</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Experience with process automation tools and workflow optimization.</li> <li>Knowledge of data analysis, KPI reporting, and dashboard development.</li> <li>Familiarity with project planning and project controls systems.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Strong communication, stakeholder management, and teamwork skills.</li> <li>Ability to work independently while managing multiple priorities.</li> <li>Proactive approach to identifying and implementing technology improvements.</li> <li>Experience in application development, system support, or IT operations.</li> <li>Hands-on experience with business process automation and reporting tools.</li> <li>Experience supporting multidisciplinary teams in a project-based environment is preferred.</li> <li>Exposure to engineering, construction, or project controls environments is an advantage.</li> </ul></p><p></p>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Leads the strategy, installation, deployment, security, and ongoing management of all technology infrastructure for the luxury property during its pre-opening phase and into full operations. The role acts as the primary technical authority ensuring all hotel infrastructure meets Kempinski brand standards, local data regulations, and municipal compliance.<br><br><strong>Pre-Opening Technology Deployment &amp; Handover</strong><br><ul><li>Oversee the complete lifecycle of IT setup, including hardware installation, software configuration, system integration, and rigorous testing prior to launch.</li><li>Deploy core hospitality systems: <strong>Opera PMS</strong>, <strong>Simphony POS</strong>, Revenue Management Systems (RMS), Electronic Keycard Access, Guest Wi-Fi (HSIA), PABX/Telephony, and IPTV systems.</li><li>Work closely with MEP contractors, network consultants, and site developers during cable laying, server room setup, network rack installation, and commissioning.</li></ul><strong>Infrastructure, Uptime &amp; Operations</strong><br><ul><li>Design and implement local high-availability network architectures (Cisco networking, Microsoft Server environments, VLANs, and firewall configurations).</li><li>Establish preventive maintenance and 24/7 technical support operations to ensure continuous system uptime across guest and Back-of-House (BOH) zones.</li></ul><strong>Data Security, Compliance &amp; Disaster Recovery</strong><br><ul><li>Implement end-to-end cybersecurity protocols, role-based access controls, data backup frameworks, and business continuity/disaster recovery plans.</li><li>Ensure strict adherence to Kempinski corporate IT standards, PCI-DSS payment security compliance, and Bahrain local data protection regulations.</li></ul><strong>Vendor, Procurement &amp; Budget Management</strong><br><ul><li>Administer vendor SLAs, software licensing, system warranties, and maintenance contracts.</li><li>Manage departmental Operating Expenses (OpEx) and pre-opening Capital Expenditure (CapEx) budgets for all hardware and tech acquisitions.</li></ul>&nbsp;<strong>User Support, Training &amp; Team Leadership</strong><br><ul><li>Recruit, onboard, and train the IT support team.</li><li>Establish helpdesk workflows and deliver hotel-wide staff training on PMS/POS usage, core operational software, and cybersecurity awareness.</li></ul> </div>

<p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance ,&nbsp;responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the &nbsp;GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS &amp; GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details.&nbsp;</li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.&nbsp;</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>One of our reputed Clients committed to being the leading regional operator in the world of Fin-tech providing innovative solutions and advanced payments looking for a Talented &amp; Experienced IT Quality Assurance Specialist (Mobile Application, Web Portals, and Kiosks Testing)</p><p>As a IT Quality Assurance Specialist, you'll be the guardian of our product quality, responsible for testing our mobile wallet applications across iOS and Android platforms. As well as our web portal and Kiosks.</p><p>You'll design comprehensive test strategies, identify bugs before they reach users, and leverage cutting-edge AI tools to accelerate testing cycles without compromising thoroughness.</p><p>Your work will directly impact user trust and satisfaction in our financial services.</p><p><b>Duties &amp; Responsibilities:</b></p><ul><li><b>Mobile Application, Web Portals and Kiosks Testing</b></li><li>Perform comprehensive testing of iOS and Android mobile wallet applications across multiple devices, OS versions, and screen sizes.</li><li>Execute functional, regression, integration, and end-to-end testing for all new features and releases</li><li>Test critical payment flows including card transactions, peer-to-peer transfers, bill payments, remittances, and wallet top-ups</li><li>Validate user interface, user experience, navigation flows, and visual design consistency</li><li>Test application performance, load handling, responsiveness, and stability under various conditions</li><li>Conduct security testing to identify vulnerabilities in payment processes and data handling</li><li>Verify integration with third-party services including payment gateways, banks, and card networks</li></ul><ul><li><b>AI-Powered Testing:</b></li><li>Utilize AI testing tools (TestRigor, Applitools, Testim, Mabl, etc.) to automate repetitive test scenarios</li><li>Leverage AI assistants (ChatGPT, Claude, GitHub Copilot) to generate test cases, test data, and testing scripts</li><li>Use AI-powered visual testing tools to detect UI inconsistencies and regression issues</li><li>Implement AI-driven test optimization to identify high-risk areas requiring deeper testing</li><li>Explore and integrate emerging AI QA tools to continuously improve testing efficiency</li><li>Use AI to analyze bug patterns and predict potential problem areas.</li></ul><ul><li><b>Test Planning &amp; Documentation:</b></li><li>Create detailed test plans, test cases, and test scenarios for new features and releases</li><li>Design and maintain test case repositories organized by feature, priority, and test type</li><li>Document test results, defects, and quality metrics clearly and thoroughly</li><li>Develop testing checklists and quality gates for different release stages</li><li>Maintain up-to-date testing documentation and knowledge base</li></ul><ul><li><b>Bug Tracking &amp; Quality Assurance:</b></li><li>Identify, document, and track bugs with detailed reproduction steps, screenshots, and logs</li><li>Assign severity and priority levels to defects based on business impact</li><li>Collaborate with developers to clarify issues, verify fixes, and conduct retesting</li><li>Ensure all critical and high-priority bugs are resolved before release</li><li>Perform smoke testing and sanity checks on bug fixes</li><li>Monitor bug trends and quality metrics to identify systemic issues</li></ul><ul><li><b>Automation &amp; Continuous Improvement:</b></li><li>Build and maintain automated test scripts for regression and smoke testing</li><li>Implement continuous testing practices integrated with CI/CD pipelines</li><li>Identify opportunities to automate manual testing workflows</li><li>Recommend and implement tools, frameworks, and processes to improve QA efficiency</li><li>Stay current with mobile testing best practices and industry trends</li><li>Contribute to improving overall product quality culture within the organization</li></ul><ul><li><b>Cross-Functional Collaboration:</b></li><li>Work closely with product managers to understand requirements and acceptance criteria</li><li>Partner with developers during feature development to prevent defects early</li><li>Communicate testing progress, blockers, and risks to stakeholders</li><li>Participate in sprint planning, grooming, and retrospective meetings</li><li>Provide quality perspective in product design and technical architecture discussions.</li></ul><ul><li><b>AI Tools Proficiency:</b></li><li>Comfortable using AI assistants to accelerate work (test case generation, script writing, problem-solving)</li><li>Quick learner eager to explore and adopt new AI-powered testing tools</li><li>Ability to critically evaluate AI-generated test cases and outputs</li><li>Understanding of how to prompt AI tools effectively for QA tasks</li></ul><ul><li><b>Qualifications &amp; Experience:</b></li><li>Bachelor's degree in Computer Science, Engineering, or related field</li><li>ISTQB or similar QA certification</li><li>Experience with performance testing tools (JMeter, LoadRunner)</li><li>Knowledge of accessibility testing standards (WCAG)</li><li>Experience testing in Agile/Scrum environments</li><li>Previous experience in startups or fast-paced product companies</li></ul><ul><li><b>Mobile Testing Expertise:</b></li><li>2-4 years of experience in mobile application testing (iOS and Android)</li><li>Strong understanding of mobile app development lifecycle and release processes</li><li>Hands-on experience testing native mobile applications and hybrid apps</li><li>Knowledge of mobile-specific testing challenges including device fragmentation, network conditions, and OS compatibility</li><li>Experience with mobile testing tools (TestFlight, Firebase Test Lab, BrowserStack, Sauce Labs)</li></ul><ul><li><b>Technical Skills:</b></li><li>Proficiency with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)</li><li>Experience with automation frameworks (Appium, XCUITest, Espresso, Detox)</li><li>Basic programming/scripting knowledge (Python, JavaScript, or Java) for test automation</li><li>Understanding of API testing using Postman, REST clients, or similar tools</li><li>Familiarity with version control systems (Git)</li><li>Knowledge of CI/CD concepts and tools (Jenkins, GitHub Actions, CircleCI)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>AI Tools Proficiency:</b></li><li>Comfortable using AI assistants to accelerate work (test case generation, script writing, problem-solving)</li><li>Quick learner eager to explore and adopt new AI-powered testing tools</li><li>Ability to critically evaluate AI-generated test cases and outputs</li><li>Understanding of how to prompt AI tools effectively for QA tasks</li><li><b>Domain Knowledge:</b></li><li>Experience testing fintech, payment, banking, or financial services applications strongly preferred</li><li>Understanding of payment processing flows, transaction security, and compliance requirements</li><li>Knowledge of common security vulnerabilities (OWASP Mobile Top 10)</li><li>Familiarity with data privacy regulations and PCI DSS standards</li><li><b>Analytical &amp; Problem-Solving Skills:</b></li><li>Strong attention to detail with ability to spot subtle defects and edge cases</li><li>Logical thinking to design comprehensive test scenarios and coverage</li><li>Root cause analysis skills to understand why bugs occur</li><li>Ability to think from end-user perspective and anticipate user behavior</li><li><b>Qualifications &amp; Experience:</b></li><li>Bachelor's degree in Computer Science, Engineering, or related field</li><li>ISTQB or similar QA certification</li><li>Experience with performance testing tools (JMeter, LoadRunner)</li><li>Knowledge of accessibility testing standards (WCAG)</li><li>Experience testing in Agile/Scrum environments</li><li>Previous experience in startups or fast-paced product companies</li><li><b>Mobile Testing Expertise:</b></li><li>2-4 years of experience in mobile application testing (iOS and Android)</li><li>Strong understanding of mobile app development lifecycle and release processes</li><li>Hands-on experience testing native mobile applications and hybrid apps</li><li>Knowledge of mobile-specific testing challenges including device fragmentation, network conditions, and OS compatibility</li><li>Experience with mobile testing tools (TestFlight, Firebase Test Lab, BrowserStack, Sauce Labs)</li><li><b>Technical Skills:</b></li><li>Proficiency with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)</li><li>Experience with automation frameworks (Appium, XCUITest, Espresso, Detox)</li><li>Basic programming/scripting knowledge (Python, JavaScript, or Java) for test automation</li><li>Understanding of API testing using Postman, REST clients, or similar tools</li><li>Familiarity with version control systems (Git)</li><li>Knowledge of CI/CD concepts and tools (Jenkins, GitHub Actions, CircleCI)</li></ul><p></p></section>

<p><h4>Introduction:</h4> <p>The Canadian School Bahrain is a leading educational institution based in Bahrain. We are committed to providing our students with an exceptional learning experience that prepares them for success in the global community. Our school offers a comprehensive curriculum that follows the British Columbia, Canada curriculum, and we are currently seeking a qualified IT Teacher to join our team.</p> <h4>Position:</h4> <p>We are looking for an experienced Information Technology Teacher/ADST Teacher who will be responsible for teaching high school students using the Canada curriculum. The successful candidate will have at least 2 years of teaching experience and hold a bachelor's degree in education with a valid teaching license.</p> <h4>Skills and Qualifications:</h4> <ul> <li>A bachelor's degree in education or related field</li> <li>At least 4 years of teaching experience</li> <li>Excellent communication skills both written and verbal</li> <li>Strong organizational skills with attention to detail</li> <li>Ability to work collaboratively as part of a team</li> </ul> <h4>Values and Attitudes:</h4> <p>At International School Canadian School Bahrain, we value diversity, respect, integrity, excellence, innovation, collaboration, accountability, and responsibility. As such, we expect all members of staff including teachers to uphold these values while carrying out their duties.</p> <p>If you meet these requirements and share our passion for education please submit your application today!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Project Manager is responsible for leading the planning, execution, and delivery of high-impact IT projects across Bapco Energies. This role is essential for ensuring that projects are completed on time, within budget, and meet the strategic objectives of the organization. The Project Manager will closely coordinate with the enterprise architect, process architect, information architect, and business units to ensure alignment and successful project outcomes.</span></p><br><br>Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.<br>Responsibilities:<br><ul><li><span><strong>Strategic Project Leadership:</strong> Lead the development of comprehensive project plans that outline scope, objectives, timelines, and resource requirements. Ensure that project plans align with the strategic goals of Bapco Energies and support the overall business strategy.</span></li><li><span><strong>Autonomous Execution &amp; Delivery:</strong> Take full ownership of the execution of IT projects, managing project teams, resources, and stakeholders to ensure successful delivery. Monitor project progress, address issues, and implement corrective actions as needed, with minimal supervision.</span></li><li><span><strong>Stakeholder Management:</strong> Engage with key stakeholders, including the enterprise architect, process architect, information architect, and business units, to communicate project status, risks, and issues. Provide regular updates and reports to ensure transparency and alignment.</span></li><li><span><strong>Strategic Risk Management:</strong> Identify, assess, and manage project risks. Develop and implement risk mitigation strategies to minimize the impact of risks on project delivery, making strategic decisions to navigate challenges.</span></li><li><span><strong>Budget Oversight:</strong> Manage project budgets, ensuring that projects are delivered within financial constraints. Monitor and report on budget performance, making strategic adjustments as necessary.</span></li><li><span><strong>Quality Assurance:</strong> Ensure that project deliverables meet quality standards and stakeholder expectations. Implement quality control processes and conduct regular reviews to ensure compliance.</span></li><li><span><strong>Continuous Improvement:&nbsp;</strong>Identify opportunities for process improvements and innovation within the project management function. Implement best practices and drive continuous improvement initiatives to enhance project delivery.</span></li><li><span><strong>Mentorship &amp; Leadership:</strong> Provide mentorship and guidance to junior team members, fostering a culture of excellence and continuous improvement.</span></li><li><span><strong>Risk Management:</strong> Identify, assess, and manage risks associated with projects. Develop and implement risk mitigation strategies to minimize the impact of risks on change implementation.</span></li><li><span><strong>Reporting:</strong> Prepare and present regular reports on activities and KPIs to senior management. Provide insights and recommendations to support decision-making.</span></li></ul><br>Qualifications:<br><p><span><strong>Knowledge:</strong></span></p><br><ul><li><p><span>Strong project management and strategic leadership skills.</span></p><br></li><li><p><span>Proficiency in project management tools and methodologies.</span></p><br></li><li><p><span>Ability to build and maintain relationships with key stakeholders.</span></p><br></li><li><p><span>Excellent communication, collaboration, presentation and interpersonal skills</span></p><br></li><li><p><span>Ability to work effectively in a fast-paced and dynamic environment.</span></p><br></li></ul><p><span><strong>Skills:</strong></span></p><br><ul><li><p><span>Strategic Leadership: Ability to lead and manage high-impact IT projects with a strategic focus, ensuring alignment with business goals.</span></p><br></li><li><p><span>Autonomous Decision-Making: Proven ability to make strategic decisions independently, navigating challenges and driving project success.</span></p><br></li><li><p><span>Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.</span></p><br></li><li><p><span>Stakeholder Management: Strong ability to build and maintain relationships with key stakeholders, including the enterprise architect, process architect, information architect, and business units, ensuring their needs are understood and addressed.</span></p><br></li><li><p><span>Risk Management: Ability to identify, assess, and manage project risks, implementing effective mitigation strategies.</span></p><br></li><li><p><span>Continuous Improvement: Commitment to continuous improvement and innovation within the project management function.</span></p><br></li></ul><p><span><strong>Experience:</strong></span></p><br><ul><li><p><span>Minimum Bachelor’s degree in Business Administration, Information Technology, Computer Science or a related field. A Master's degree is preferred.</span></p><br></li><li><p><span>Professional certifications such as Prosci, PMP are preferred.</span></p><br></li><li><p><span>Minimum 7 years of total work experience in the IT industry, with at least 5 years of experience in IT project management, or a related role within the energy sector.</span></p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> <strong>Duties &amp; Responsibilities:</strong> </p> <ul> <li>Assist with network design and implementation for new events, supporting senior engineers with the installation and setup of network hardware and software.</li> <li>Monitor network performance, diagnose and resolve connectivity and performance issues, and analyse logs.</li> <li>Configure and maintain network devices (routers, switches, firewalls) and assist with routine changes and upgrades.</li> <li>Help maintain network security, manage user permissions, and protect data.</li> <li>Maintain up-to-date documentation of network configurations, diagrams, and release notes.</li> <li>Provide network infrastructure support and assist with any network-related problems.</li> </ul> <p> <strong>Qualifications &amp; Experience:</strong> </p> <ul> <li>Bachelors degree in Information Technology, computer science or a related field (equivalent work experience may be considered).</li> <li>Foundational knowledge of network protocols, hardware (routers, switches, firewalls), and operating systems (e.g., Cisco IOS).</li> <li>Cisco Certified Network Associate (CCNA) or equivalent certification preferred.</li> <li>2 4 years of experience in network support/operations.</li> <li>Previous or current experience working with Exhibitions centers , event management company &amp; convention centers is a plus.</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our of our Elite Client is looking for a M365 &amp; SharePoint Technician</p><p>Location : Bahrain</p><p>Duties &amp; responsibilities:</p><ul><li>Perform SharePoint administration, including site collection management, permissions, and backups.</li><li>Design, develop, and customize SharePoint sites, libraries, lists, and workflows based on business requirements.</li><li>Manage site collections, user permissions, access control, and data backups to ensure high availability and security.</li><li>Provide day-to-day administration and troubleshooting support across the broader Microsoft 365 application stack.</li><li>Build and optimize low-code applications and digital workflows using PowerApps and Power Automate to streamline helpdesk and departmental processes.</li><li>Troubleshoot and resolve M365 and SharePoint issues, ensuring minimal downtime and optimal performance.</li><li>Create and configure SharePoint sites, lists, libraries, workflows, and web parts, and develop basic custom forms using PowerApps and Power Automate.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification &amp; Experience:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (equivalent work experience may be considered).</li><li>Strong foundational skills in Microsoft PowerApps and Power Automate.</li><li>Solid understanding of Microsoft 365 (Office 365) and Azure cloud ecosystems.</li><li>Strong troubleshooting mindset, clear communication skills, and the ability to adapt rapidly to existing infrastructure and workflows.</li><li>2 4 years of experience in Microsoft 365 administration and automation.</li><li>Previous or current experience working with Exhibitions centers , event management company &amp; convention centers is a plus.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</span></p><br></li><li><p><span>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</span></p><br></li><li><p><span>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</span></p><br></li><li><p><span>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</span></p><br></li><li><p><span>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</span></p><br></li><li><p><span>Develop business cases, ROI models, and value propositions for proposed solutions.</span></p><br></li><li><p><span>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</span></p><br></li><li><p><span>Build and maintain strong relationships with customers, partners, and technology vendors.</span></p><br></li><li><p><span>Support pricing, licensing, solution sizing, and commercial proposal preparation.</span></p><br></li><li><p><span>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</span></p><br></li><li><p><span>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</span></p><br></li><li><p><span>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</span></p><br></li><li><p><span>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</span></p><br></li><li><p><span>Perform any other related duties as assigned or needed.</span></p><br></li></ul> <br> <br><br> What we need from you <br> <ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</span></p><br></li><li><p><span>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage</span><span>.</span></p><br></li><li><p><span>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</span></p><br></li><li><p><span>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</span></p><br></li><li><p><span>Experience in customer engagement and executive-level presentations</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <p>•Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</p><br><p>•Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</p><br><p>•Strong presentation, communication, negotiation, and stakeholder management skills.</p><br><p>•Strong commercial awareness and business acumen.</p><br><p>•Excellent analytical, problem-solving, and project coordination skills.</p><br><p>• Ability to manage multiple opportunities in a fast-paced environment.</p><br><p>•Presales &amp; Solution Consulting</p><br><p>•Customer Experience (CX) Knowledge</p><br><p>•AI &amp; Automation Awareness</p><br><p>•Proposal &amp; Tender Management</p><br><p>•Business Development</p><br><p>•Executive Presentation Skills</p><br><p>•Stakeholder Management</p><br><p>•Commercial &amp; Financial Awareness</p><br><p>•Market &amp; Competitive Analysis</p><br><p>•Partner &amp; Vendor Management</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>One of our biggest clients in the telecom industry is looking for a Data Migration Specialist/Developer .</p><p>Duties &amp; Responsibilities:</p><ul><li>Plan, design, and execute end-to-end data migration activities for Oracle Digital BSS transformation projects.</li><li>Migrate customer, billing, product, service, inventory, and order data from legacy telecom systems into Oracle Siebel CRM, Oracle BRM, Oracle UIM, and Oracle OSM.</li><li>Assess and profile source data to identify quality issues and define migration strategies.</li><li>Prepare source-to-target mapping documents and define data transformation rules.</li><li>Design, develop, and optimize ETL processes for extracting, transforming, and loading data.</li><li>Develop SQL, PL/SQL, and Python scripts to automate migration, transformation, and data processing activities.</li><li>Perform data cleansing, transformation, reconciliation, and validation to ensure data accuracy, completeness, and consistency.</li><li>Execute migration testing, analyze defects, and resolve data-related issues in collaboration with business and technical teams.</li><li>Optimize database and migration script performance to support high-volume data processing.</li><li>Support migration rehearsals, production cutover, Hypercare, and post-migration verification.</li><li>Produce migration documentation, execution reports, and technical deliverables in accordance with project standards.</li><li>Collaborate with business, architecture, development, testing, and operations teams to ensure successful migration delivery.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.</li><li>Minimum 5 years of experience delivering large-scale data migration projects, preferably within the telecommunications industry.</li><li>Proven experience migrating data from legacy telecom platforms to modern BSS/OSS solutions.</li><li>Strong understanding of the complete data migration lifecycle, including assessment, mapping, cleansing, transformation, loading, reconciliation, and validation.</li><li>Hands-on experience with Oracle Digital BSS applications, including Oracle Siebel CRM, Oracle BRM, Oracle UIM, and Oracle OSM.</li><li>Strong expertise in Oracle Database, SQL, and PL/SQL, with experience developing Python-based migration utilities.</li><li>Hands-on experience with ETL and data integration tools such as Oracle Data Integrator (ODI), Informatica, Talend, DataStage, or equivalent platforms.</li><li>Solid understanding of data architecture, data modelling, source-to-target mapping, data lineage, and data quality principles.</li><li>Experience with migration testing, reconciliation reporting, and defect analysis.</li><li>Strong analytical, troubleshooting, and performance optimization skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary SkillUp MENA is seeking a highly motivated and customer-focused Presales Solution Engineer to support our sales team in designing and presenting innovative learning and technology solutions. The ideal candidate will bridge the gap between business needs and technical capabilities by understanding client requirements, preparing tailored solution proposals, delivering product demonstrations, and ensuring a seamless transition from presales to project implementation.</p><p>Key Responsibilities</p><ul><li>Partner with the Sales team throughout the sales cycle to identify customer requirements and recommend the most suitable learning and technology solutions.</li><li>Conduct discovery meetings to understand client business challenges, technical requirements, and learning objectives.</li><li>Design customized solution architectures using SkillUp MENA's learning platforms and services.</li><li>Deliver engaging product demonstrations, presentations, and proof-of-concept sessions to prospective clients.</li><li>Prepare technical proposals, solution documentation, RFP/RFI responses, and statements of work.</li><li>Collaborate with Product, Implementation, Customer Success, and Technical teams to ensure proposed solutions are feasible and aligned with client expectations.</li><li>Provide technical guidance during commercial negotiations and client meetings.</li><li>Stay up to date with market trends, LMS technologies, e-learning solutions, AI-powered learning tools, and competitor offerings.</li><li>Support knowledge sharing by developing demo environments, presentation materials, and internal documentation.</li><li>Ensure a smooth handover from the presales phase to implementation teams after project closure.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field.</li><li>3 6 years of experience in Presales, Solution Engineering, Sales Engineering, or Technical Consulting.</li><li>Experience with Learning Management Systems (LMS), SaaS platforms, or enterprise software solutions is highly preferred.</li><li>Experience working with enterprise clients across the MENA region is an advantage.</li><li>Understanding of APIs, integrations, cloud technologies, and enterprise applications is preferred.</li><li>Excellent presentation and demonstration skills.</li><li>Strong business analysis and solution design capabilities.</li><li>Technical aptitude with the ability to explain complex concepts to non-technical audiences.</li><li>Strong communication, negotiation, and stakeholder management skills.</li><li>Experience preparing technical proposals and responding to RFPs/RFIs.</li><li>Problem-solving and analytical thinking.</li><li>Ability to manage multiple opportunities simultaneously.</li><li>Team player with strong collaboration skills.</li><li>Proficiency in Microsoft Office, CRM systems, and presentation tools.</li><li>Fluent in both Arabic and English (written and spoken).</li></ul><p></p></section>

<p>Support the day-to-day operation, monitoring, and optimization of the Group Data Loss Prevention (DLP) solution across data-in-motion, data-at-rest, and data-in-use. Perform data discovery scans, analyse results, and coordinate the classification and remediation of sensitive data (e.g., CPR, passport, IBAN, and cardholder data). Review and investigate DLP policy violations and blocked outbound emails, manage exceptions, and escalate confirmed incidents in accordance with SOC and DLP procedures. Support the implementation, configuration, maintenance, and tuning of DLP policies and data classification/labelling rules to improve detection accuracy and reduce false positives. Prepare periodic DLP and Data-at-Rest reports for management and business units, and track remediation activities through to completion. Perform continuous validation and assurance reviews to assess the design and effectiveness of security controls across endpoints, email security, network, cloud, Active Directory, SIEM, and endpoint protection platforms. Conduct configuration and access reviews against secure baselines and industry standards (e.g., CBB, PCI DSS, SWIFT CSP, ISO 27001, and NIST CSF). Support Breach &amp; Attack Simulation (BAS) exercises and other control effectiveness assessments, documenting findings and monitoring remediation activities. Record, track, and follow up on cyber control assurance issues with control owners until closure. Assess security risks associated with projects, system changes, and new initiatives, and recommend corrective actions prior to implementation. Coordinate and perform scheduled vulnerability assessments, security scans, compliance reviews, and control validation activities. Support vulnerability management by analysing scan results, tracking remediation efforts, and ensuring timely resolution of identified weaknesses. Participate in cyber risk assessments to evaluate risks arising from vulnerabilities, threats, and ineffective security controls. Support internal and external audits, regulatory assessments, and security inspections in accordance with applicable regulatory and industry requirements (e.g., CBB, PCI DSS, SWIFT CSP, RBI). Provide audit evidence, documentation, and technical support to auditors, and assist in the timely closure of audit findings and regulatory observations. Coordinate with IT, business units, and external stakeholders to support cyber assurance and data protection initiatives. Provide technical guidance on information security policies, DLP controls, and cyber assurance requirements. Support the development, maintenance, and continuous improvement of information security policies, standards, procedures, and guidelines. Deliver and support security awareness and data protection initiatives based on emerging threats, standards, and assurance findings. Maintain current knowledge of cyber security, data protection, and assurance best practices through continuous learning and professional development. Perform additional duties assigned by the Line Manager and/or Chief Information Security Officer (CISO) in line with business requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Cyber Security, Computer Science, Information Technology, or a related discipline.</p><p>2 – 4 years of experience in Information Security, Cyber Security, Cyber Assurance, or IT Governance, Risk &amp; Compliance (GRC).</p><p>Hands-on exposure to Data Loss Prevention (DLP) technologies and data classification/protection solutions.</p><p>Experience with vulnerability management, security control validation, and compliance assessments.</p><p>Working knowledge of Windows environments, Active Directory (AD), Microsoft 365, and cloud platforms (Azure and/or AWS).</p><p>Familiarity with recognised security frameworks and standards such as NIST CSF, ISO/IEC 27001, PCI DSS, SWIFT CSP, and MITRE ATT&amp;CK.</p><p>Security+ (or equivalent DoD 8570 Level II certification) is required.</p><p>Professional certifications such as ISO/IEC 27001 Lead Implementer/Lead Auditor, Certified Ethical Hacker (CEH), PCIP, or equivalent are preferred.</p><p>Strong written and verbal communication skills in English and Arabic.</p><p>Ability to prepare professional reports, technical documentation, and audit evidence.</p><p>Strong analytical and problem-solving skills with the ability to make objective, risk-based decisions.</p><p>Ability to communicate security policy violations and recommendations effectively while maintaining positive stakeholder relationships.</p><p>Good understanding of organizational policies, regulatory requirements, and legal considerations related to information security and data protection.</p>

<p><br></p><p><strong>About the Role</strong><br>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</p><p><strong>Responsibilities</strong></p><ul><li>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</li><li>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</li><li>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</li><li>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</li><li>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</li><li>Develop business cases, ROI models, and value propositions for proposed solutions.</li><li>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</li><li>Build and maintain strong relationships with customers, partners, and technology vendors.</li><li>Support pricing, licensing, solution sizing, and commercial proposal preparation.</li><li>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</li><li>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</li><li>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</li><li>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</li><li>Perform any other related duties as assigned or needed.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</li><li>Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</li><li>Strong presentation, communication, negotiation, and stakeholder management skills.</li><li>Strong commercial awareness and business acumen.</li><li>Excellent analytical, problem-solving, and project coordination skills.</li><li>Ability to manage multiple opportunities in a fast-paced environment.</li><li>Presales &amp; Solution Consulting</li><li>Customer Experience (CX) Knowledge</li><li>AI &amp; Automation Awareness</li><li>Proposal &amp; Tender Management</li><li>Business Development</li><li>Executive Presentation Skills</li><li>Stakeholder Management</li><li>Commercial &amp; Financial Awareness</li><li>Market &amp; Competitive Analysis</li><li>Partner &amp; Vendor Management</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.</li><li>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</li><li>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</li><li>Experience in customer engagement and executive-level presentations</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.</span></p><br><p><span>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.</span></p><br><p><span>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.</span></p><br><p><span>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.</span></p><br> <br> <br><br> Responsibilities <br> <p><b><span>Technology Operations Leadership &amp; Service Management</span></b></p><br><ul><li><p><span>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.</span></p><br></li><li><p><span>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.</span></p><br></li><li><p><span>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.</span></p><br></li></ul><p><b><span>Enterprise Applications &amp; Digital Platforms</span></b></p><br><ul><li><p><span>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.</span></p><br></li><li><p><span>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.</span></p><br></li><li><p><span>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.</span></p><br></li><li><p><span>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.</span></p><br></li></ul><p><b><span>Hybrid Multi-Cloud &amp; Public Cloud Operations</span></b></p><br><ul><li><p><span>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).</span></p><br></li><li><p><span>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.</span></p><br></li><li><p><span>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.</span></p><br></li></ul><p><b><span>Infrastructure, Platforms &amp; End-User Operations</span></b></p><br><ul><li><p><span>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.</span></p><br></li><li><p><span>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.</span></p><br></li><li><p><span>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.</span></p><br></li><li><p><span>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.</span></p><br></li></ul><p><b><span>DevOps, Kubernetes, Automation &amp; Observability</span></b></p><br><ul><li><p><span>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.</span></p><br></li><li><p><span>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.</span></p><br></li><li><p><span>Drive automation across deployments, reporting, compliance, monitoring, and recovery.</span></p><br></li></ul><p><b><span>Governance, Risk, Audit, Compliance &amp; Security Alignment</span></b></p><br><ul><li><p><span>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.</span></p><br></li><li><p><span>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.</span></p><br></li><li><p><span>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.</span></p><br></li></ul><p><b><span>Budget, Vendor, Asset &amp; Lifecycle Management</span></b></p><br><ul><li><p><span>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.</span></p><br></li><li><p><span>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.</span></p><br></li><li><p><span>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.</span></p><br></li></ul><p><b><span>Internet Protocol (IP) Operations</span></b></p><br><ul><li><p><span>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.</span></p><br></li><li><p><span>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.</span></p><br></li><li><p><span>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.</span></p><br></li><li><p><span>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.</span></p><br></li></ul><p><span>Perform any other tasks as requested.</span></p><br> <br> <br><br> Required qualifications &amp; Experience <br> <p>Qualifications:</p><br><p><span>Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span></p><br><p><span>ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span></p><br><p><span>Experience:</span></p><br><p>8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</p><br><p>Skills and Knowledge:</p><br><p>Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</p><br><p>•Technology Operations Management</p><br><p>•Cloud and Hybrid Multi-Cloud Operations</p><br><p>•IT Service Management</p><br><p>•Incident, Problem, Change and Release Management</p><br><p>•Service Desk and End-User Support</p><br><p>•Infrastructure and Platform Lifecycle Management</p><br><p>•Database and Integration Operations</p><br><p>•Backup, Disaster Recovery and Business Continuity</p><br><p>•DevOps, Kubernetes and Automation</p><br><p>•Enterprise Application Maintenance and Operations</p><br><p>•Governance, Risk, Compliance and Audit Readiness</p><br><p>•Vendor, Contract, Budget and Cost Optimization</p><br><p>•Business Technical Awareness and Stakeholder Management</p><br> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Mobile App Developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project (https://tendem.<br>ai/) and build native and cross-platform mobile applications for real-world use cases.<br> In this role, you'll apply your mobile engineering expertise to build stable, performant, and user-friendly applications for iOS and Android.<br> This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Mobile App Developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps — for iOS, Android, or both, using native or cross-platform frameworks.<br> Key Responsibilities Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).<br> Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).<br> Integrate native device features (camera, push notifications, location, storage, biometrics).<br> Connect apps to backend APIs, handle offline state, caching, and synchronization.<br> Implement monetization features where required (in-app purchases, ads, subscriptions).<br> Review, debug, optimize, and refactor mobile application code to improve correctness, performance, battery efficiency, and maintainability.<br> Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).<br> Educational qualifications At least 3 years of relevant experience in mobile app development (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android.<br> We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and build production-ready mobile applications.<br> Strong attention to detail, performance awareness, and the ability to work independently are essential.<br> Technical Skills (Essential) Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).<br> Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.<br> Experience integrating REST APIs, handling async data, and managing local storage.<br> Familiarity with native device APIs (notifications, camera, location, storage, biometrics).<br> Experience with mobile build tools, code signing, and submission to App Store / Google Play.<br> Experience implementing in-app purchases, ads, or subscriptions is a plus.<br> Familiarity with backend services such as Firebase, Supabase, or similar is a plus.<br> Additional requirements Strong attention to detail and commitment to performance, stability, and platform polish.<br> Self-directed work ethic with the ability to ship complete mobile features independently.<br> Portfolio of shipped mobile apps (required, with App Store / Google Play links preferred).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>