About the role

We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.

This is not just responding to tickets—you will:
Manage cases end-to-end
Coordinate across teams
Solve problems at the root
Keep customers informed throughout

If you’re someone who follows through until the issue is fully resolved—this role fits.

What you’ll own

Case management & CRM ownership
Create and manage cases in Salesforce
Maintain clean, structured, and accurate records
Document:

Triage & prioritization
Assess urgency of incoming requests
Prioritize cases based on impact and SLA
Track case ownership and ensure steady progress
Ensure no case is left stagnant

Customer communication
Respond to customers within 24 hours or less
Provide proactive updates throughout the case lifecycle
Communicate clearly across:

Internal collaboration
Work closely with:

Billing support
Handle billing and invoice-related inquiries
Assist with resolving discrepancies
Support follow-ups on past-due accounts
Encourage customers to enroll in auto-billing

Problem solving & process improvement
Investigate recurring issues and identify root causes
Document findings and recommend improvements
Help reduce repeat issues and inefficiencies

Customer experience ownership
Confirm satisfaction before closing cases
Ensure every interaction is:

What makes you a strong fit

You take ownership of customer issues end-to-end

You are:

You communicate clearly and confidently

You can handle difficult situations with empathy and urgency

You thrive in fast-paced, team-based environments

Required experience & skills

2+ years in:

Strong experience with:

What a typical day looks like

Review and prioritize incoming customer cases
Communicate updates to customers proactively
Coordinate with internal teams to resolve issues
Handle billing-related inquiries
Update CRM records accurately
Identify patterns and suggest improvements

In short:
You ensure every customer issue is resolved quickly, clearly, and professionally.

Key metrics (KPIs)

Why this role stands out

Interview process

Initial phone screen
Video interview with recruiter
Client interview
Offer & onboarding

Apply now

If you:

This role is a strong fit.