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<p><h4>At EY, we’re all in to shape your future with confidence.</h4> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p> <p>Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager with Wealth & Asset Management sector expertise to join the Bahrain Audit team to lead on complex audit engagements and support growth of the Audit business.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Partner and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <p>You'll actively establish, maintain and strengthen internal and external relationships and confirm that work delivered to clients is of a high quality. As part of this, you'll anticipate and identify risks and escalate issues, as appropriate. As an influential member of the team, you'll help to create a positive learning culture and will coach and counsel junior team members and help them to develop through effectively supervising, coaching and mentoring. You will also contribute to people initiatives including recruiting, retaining and training Assurance professionals and contribute to the maintenance of an educational program to continually develop personal skills of staff.</p> <h4>Skills and attributes for success</h4> <p>To thrive here, embrace proactivity, accountability, and a results-driven mindset. Effectively managing priorities, understanding resources, and communicating well will enhance your performance and positively influence others.</p> <h4>Qualifications & experience</h4> <ul> <li>Strong academic record, including a degree and accounting qualification, such as ACCA, CA or CPA</li> <li>Should have external audit experience in Wealth & Asset Management sector (mandatory requirement)</li> <li>10 years of professional experience in external audit</li> <li>Thorough knowledge of current auditing techniques and experience managing teams</li> <li>Experience with a Big 4 accounting firm</li> <li>Experience of risk-based audit process</li> <li>Project management experience</li> <li>Understanding of currently applicable and upcoming IFRS</li> <li>Knowledge of use of audit tools and data analytic tools</li> <li>Coaching, mentoring and counselling experience</li> <li>Fluent English communication skills</li> <li>Effective presentation skills</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <p>EY | Building a better working world</p> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br><span>The Associate Relationship Manager is responsible for managing and growing Priority Banking and Personal Banking client relationships by understanding client needs and providing appropriate banking, wealth, and lending solutions. The role focuses on driving profitable portfolio growth through new client acquisition, relationship deepening, cross-selling, and delivering an exceptional client experience. The incumbent will also support service delivery by handling client requests, resolving queries, managing complaints, and supporting branch teams to achieve business objectives.</span><br><b>Key Responsibilities</b> <br> <span>Strategy – Relationship Management</span> </span><ul> <li><span>Drive the Affluent Banking strategy by achieving Net Sales Revenue (NSR) targets while maintaining productivity, efficiency, and risk standards.</span></li> <li><span>Build, manage, and deepen relationships with Priority and Personal Banking clients through proactive engagement and tailored financial solutions.</span></li> <li><span>Increase client share of wallet by promoting Wealth Management (WM), retail banking, lending, and deposit products.</span></li> <li><span>Provide regular portfolio reviews, financial guidance, and timely follow-up to support evolving client needs.</span></li> <li><span>Strengthen relationships with clients and, where appropriate, their family members, advisers, and other key influencers.</span></li> <li><span>Retain and grow high-value client portfolios while converting service recovery opportunities into long-term client loyalty.</span></li> <li><span>Resolve client queries effectively and deliver outstanding customer service.</span></li> </ul> <span>Business</span> <ul> <li><span>Contribute to branch performance by achieving revenue and portfolio growth targets while meeting productivity and risk management requirements.</span></li> </ul> <span>Processes</span> <ul> <li><span>Adhere to approved sales, onboarding, client service, complaint resolution, Customer Due Diligence (CDD), and operational processes to ensure consistent delivery and strong control standards.</span></li> </ul> <br> <br> <span>People &amp; Talent</span> <ul> <li><span>Demonstrate and promote the Group’s values, culture, and valued behaviours.</span></li> <li><span>Collaborate effectively with business, risk, and control partners.</span></li> <li><span>Complete all mandatory learning and compliance requirements.</span></li> </ul> <span>Risk Management</span> <ul> <li><span>Operate within the Bank’s Operational Risk framework and ensure compliance with internal policies and external regulations.</span></li> <li><span>Maintain strong knowledge of banking products, retail operations, credit processes, audit requirements, and risk controls.</span></li> <li><span>Ensure adherence to Anti-Money Laundering (AML) requirements and Customer Due Diligence (CDD) standards.</span></li> <li><span>Drive effective complaint management and minimise operational losses.</span></li> <li><span>Escalate suspicious transactions in line with fraud and financial crime procedures.</span></li> </ul> <span>Governance</span> <ul> <li><span>Maintain awareness of the regulatory environment and governance standards applicable to the role.</span></li> <li><span>Ensure client information is accessed, processed, and stored only with the required documented consent.</span></li> <li><span>Support effective governance by working openly and collaboratively with internal and external stakeholders, including regulators.</span></li> </ul> <br> <br> <span>Regulatory &amp; Business Conduct</span> <ul> <li><span>Uphold the highest standards of ethics, integrity, and professional conduct in line with the Group’s Values and Code of Conduct.</span></li> <li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li> <li><span>Support fair client outcomes, financial crime compliance, and responsible business practices.</span></li> <li><span>Proactively identify, escalate, and mitigate risk, conduct, and compliance concerns.</span></li> </ul> <br> <span>Key Stakeholders</span> <ul> <li><span>Head of Branches</span></li> <li><span>Branch Manager</span></li> <li><span>Head, Consumer, Private and Business Banking (CPBB) – Bahrain &amp; Middle East (excluding United Arab Emirates (UAE))</span></li> <li><span>Head of Client Acquisition</span></li> <li><span>Head of Retail Products &amp; Segments</span></li> <li><span>Country Legal &amp; Compliance</span></li> <li><span>Human Resources (HR)</span></li> <li><span>Credit, Operations, Finance, and Business &amp; Operational Risk teams</span></li> </ul> <br> <span>Other Responsibilities</span> <ul> <li><span>Embed the Group’s Here for Good brand promise and values across branch activities.</span></li> <li><span>Take personal responsibility for understanding and managing risk and compliance requirements.</span></li> <li><span>Promote a culture of integrity, accountability, and client-centricity across all interactions.</span></li> </ul> <br><b>Skills and Experience</b> <br><ul> <li><span>Current Account and Savings Account (CASA) and Credit Card Products</span></li> <li><span>Personal Lending Products</span></li> <li><span>Wealth Management (WM) and Bancassurance (BANCA)</span></li> <li><span>Risk Management and Reputational Risk Awareness</span></li> <li><span>Governance, Oversight and Control (SIF)</span></li> <li><span>Banking Products, Processes&nbsp;and Market Knowledge</span></li> <li><span>Relationship Management and Client Portfolio Growth</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br>&nbsp;<br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br>&nbsp;<br>Together we:<br>&nbsp;<br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br>&nbsp;<br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities and essential job functions include but are not limited to the following: Assist supervisors with management issues and Heartist development Attend professional conferences and professional development seminars Accommodate VIP guest preferences and special requests Maintain warrantees and service agreements on all equipment, work with engineering to resolve any malfunctions and initiate repair. Review hotel occupancy forecasts and recreation schedules Assist with guest relations and scheduling when necessary Handle emergency situations with urgency and discretion Assign job tasks to recreation personnel as suited to their position and ability Implement and ensure correct records of all recreation promotions, analyze the results, and establish action plans to improve marketing strategy Check that all areas of the recreation are set as per the standard operating manual Evaluate operations and procedures and implement improvements Ensure that inventories are conducted regularly and accurately for all retail, professional products and expendable items. Efficiently manage retail inventories and stock keeping units movement Generate monthly and quarterly performance projections by stock keeping units as well as promotional activities Address all damages and repairs Maintain a clean and well organized back stock area Maximize inventory turns on all stock keeping units</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous 2-3 years of experience in a 5-star hotel Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible &amp; reliable Ability to focus attention on guest needs, remaining calm and courteous at all times.</p><p></p></section>

<p>Ensure that an oversight, inspection, and auditing program is in place supplemented by appropriate documentation, record keeping, reporting, and coordination efforts to achieve compliance with the applicable local and international regulations for Aerodrome Certification.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>Coordinates with FM to ensure BIA Airfield infrastructure compliances in line with ICAO standards and BCAA CAR001 and to meet BCAA Aerodrome Certification requirements</li><li>Oversights FM and D&amp;T through planned and/or ad-hoc audits and inspections to ensure framework is in place that involves the monitoring of all airside works conducted by D&amp;T/FM, contractors and other relevant parties.</li><li>Reports any observed non-conformities or areas of concern to management immediately. The purpose is for oversight over compliance and to ensure reporting to D&amp;T/FM for necessary action.</li><li>Supports with the management of BCAA audit findings and the implementation of their associated corrective action plans to achieve full compliance</li><li>Oversights Airside Operations through planned and/or ad-hoc audits and inspections to ensure the smooth, safe, and efficient implementation of planned closures at the movement area.</li><li>Supports with the management of the Aerodrome Certification audit, including preparation for and administration of the audit schedules, and development/follow-up on the implementation of corrective action plans, and the effective implementation of the regulatory audit preparation procedure.</li><li>Conducts inspections at the airside and produces reports for management attention regarding any pavement condition, marking, lighting, signs and other observations that may impact safety or the airport's level of compliance. The purpose is for oversight over compliance and to ensure reporting to D&amp;T/FM for necessary action.</li><li>Ensures that routine inspections are carried out on works at the airside to verify work permit compliance and with applicable relevant local and international regulations and established SOPs and Manuals.</li><li>Review maintenance programs, schedules and procedures developed by D&amp;T/FM and/or contractors and report any findings or observations that require attention and action by the responsible department.</li><li>Produce reports highlighting findings or observations.</li><li>Reports to management with observations and recommendations for corrective and preventive action.</li><li>Actively participate in and support with the investigation of non-conformances to establish root cause and lessons learned.</li><li>Participate in the investigation of incidents or accidents, where required.</li><li>Ensures oversight over the handover and takeover process and reports any deviations or conditions for immediate action by Airside Operations and FM.</li><li>Oversights the VDGS configuration process to ensure that the framework meets the safety and operational requirements, in accordance with the aircraft allowance chart for each stand.</li><li>Review the Aircraft Allowance Chart and ensure the content is up to date and in line operational, safety, and regulatory requirements as part of the allowance chart review workflow (in coordination with Airside Operations, FM, and APOC).</li><li>Reviews and verifies studies conducted by FM evaluating aircraft movement in the airfield using Aviplan and AutoCAD software to ensure safe movement, parking, and operation of aircraft in line with the established safety, regulatory, and operational needs.</li><li>Develops safety instructions and procedures for such activities where necessary.</li><li>Carries out a gap analysis to determine BAC's level of compliance against the aerodrome certificate requirements, including but not necessarily limited to BCAA CAR001, BCAA ANTR Vol 3 Part 19, ICAO Annex 14, and associated ICAO Docs.</li><li>Producing gap analysis document outlining all applicable regulations.</li><li>Gap analysis demonstrates existing measures to achieve compliance.</li><li>Maintains the gap analysis through annual review (and ad-hoc reviews depending on changing circumstances and developments).</li><li>Based on approvals from MAS on the recommendations, coordinates with the concerned departments to ensure a corrective action plan is in place, and ensures necessary follow-up.</li><li>Supports with the review and update of the Aerodrome Manual to ensure compliance with BCAA CAR001 requirements.</li><li>Supports with the review and update of the Safety Management System Manual to ensure compliance with BCAA CAR001 and ANTR Vol 3 Part 19 regulations.</li><li>Participates in the review and development of safety and operational procedures, instructions, advisory circulars, and other related documents to ensure safe, compliant, and continuous operations.</li><li>Ensures that training on regulatory compliance (ICAO Annex 14, BCAA CAR001) appropriate to the job level and job description is delivered to Airside Operations and Aerodrome Safety personnel.</li><li>Monitors the level of Airside Operations compliance with the inspection requirements.</li><li>Supports with the change management and risk assessment process as required.</li><li>Ensures that the company library for regulations is up to date.</li><li>Monitor the BCAA website to identify any changes to regulations.</li><li>Reviews aeronautical studies and other airside project documentation on behalf of Aerodrome Safety and as per the review workflow to ensure compliance with ICAO Annex 14 and associated documents, and BCAA CAR001.</li><li>Reports any observed non-compliance at the airfield or outside the airport boundary that may affect the aerodrome s OLS.</li><li>Reviews reports on the performance of Runway closures in relation to the scope of work to evaluate the acceptability of friction test levels, condition of ground marking, AGL, signage, and pavement.</li><li>Building audit programmes and designing checklists and questionnaires to ensure compliance is maintained.</li><li>Manages the tasks and responsibilities of auditors to achieve compliance assurance with stakeholders and with BAC departments.</li><li>Ensures the audit program achieves the desired level of compliance with the aerodrome certification requirements.</li><li>Supports with the effective implementation of the Safety Management System Manual, which includes safety promotion campaigns, inspections, oversight, auditing, investigations, risk management, etc.</li><li>Ensure appropriate knowledge transfer on the roles, responsibilities, and competencies of Aerodrome Compliance to Aerodrome Safety personnel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>EDUCATION/QUALIFICATIONS:</strong></p><ul><li>Bachelor's degree in Aviation Management, Engineering, or an equivalent major in the related field.</li><li>ICAO/ACI certification in aerodrome compliance and safety, which may include: Working with Annex 14, Auditing and compliance, Safety Management System, Aerodrome Certification, Aerodrome Safeguarding and OLS, Aeronautical studies and risk analysis, Managing aerodrome works, Wildlife Hazard Management, Human Factors.</li></ul><p><strong>EXPERIENCE:</strong></p><ul><li>Minimum 4 years of experience with special focus on compliance assurance.</li></ul>

<p>Experienced Rooms Division Manager or Front Office Manager with 5 to 7 years of prior experience in the hotel industry.</p><p><strong>Desired Candidate Profile</strong></p><p>Experienced Rooms Division Manager or Front Office Manager with 5 to 7 years of prior experience in the hotel industry.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SUMMARY</strong><p>The Front Office Manager, reporting directly to the Director of Operations, is responsible for overseeing all front office operations, ensuring that guests receive exceptional service from the moment they check-in to the time they check out. This role includes managing the front desk team, ensuring operational efficiency, maintaining guest satisfaction, and handling guest inquiries and issues with professionalism and poise.</p><br><p>The Front Office Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental revenue, guest satisfaction score (OSAT), quality audit score (QA), payroll %, loyalty programme enrolment (Wyndham Rewards), employee engagement and departmental Health &amp; Safety audit compliance.&nbsp;</p><br><p><strong>KEY RESPONSIBILITIES&nbsp;</strong></p><br><ul><li><p>Oversee all front office functions, including check-in, check-out, room assignments, and guest services.</p><br></li><li><p>Ensure that front desk staff follow hotel and brand policies and procedures for room reservations, payments, and guest interactions.</p><br></li><li><p>Maintain the accuracy of guest records and billing information in the property management system.</p><br></li><li><p>Address guest complaints and concerns promptly, ensuring timely resolutions.</p><br></li><li><p>Assist with VIP and special guest check-ins, ensuring an outstanding guest experience.</p><br></li><li><p>Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance.&nbsp;</p><br></li><li><p>Recruit, train, and manage the front desk and concierge team, ensuring high service standards.</p><br></li><li><p>Conduct regular team meetings, regular individual one-to-one meetings, conducting yearend performance reviews, and training sessions to ensure the development and engagement of the front office team.</p><br></li><li><p>Drive employee engagement in the department by continuously involving the team in the engagement focus groups and action planning.&nbsp;</p><br></li><li><p>Establish work schedules and ensure proper staffing levels to meet operational needs.</p><br></li><li><p>Collaborate with other departments (housekeeping, maintenance, reservations, etc.) to ensure seamless guest services and smooth hotel operations.</p><br></li><li><p>Maintain clear and effective communication between front desk staff and other departments to resolve issues related to room status, guest requests, and special events.</p><br></li><li><p>Assist with managing the hotel's room inventory to maximize revenue opportunities (e.g., up-selling, managing room availability).</p><br></li><li><p>Handle cash and credit transactions accurately, ensuring the security of all financial transactions.</p><br></li><li><p>Monitor and control departmental expenses to meet budget targets.</p><br></li><li><p>Ensure that the front office operates in compliance with hotel safety, security, and service standards.</p><br></li><li><p>Keep up to date with industry trends, hotel policies, and local regulations to implement best practices and ensure guest safety.</p><br></li><li><p>Handle emergency situations and resolve any operational issues promptly.</p><br></li><li><p>Ensure that current information on rates, packages, and promotions is available at the Front Desk and that team members is aware and knowledgeable about current offerings.&nbsp;</p><br></li><li><p>Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.&nbsp;</p><br></li><li><p>Monitor communication logs and ensure that guest requests are followed up within minutes.&nbsp;</p><br></li><li><p>Monitor the team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.&nbsp;</p><br></li><li><p>Monitor and ensure that all cashiering procedures comply with accounting policies and standards namely:&nbsp;</p><br></li></ul><ol><li><p>a) Shortages/overages&nbsp;</p><br></li><li><p>b) Late charges&nbsp;</p><br></li><li><p>c) Petty cash/paid outs&nbsp;</p><br></li><li><p>d) Adjustments&nbsp;</p><br></li><li><p>e) Posting charges&nbsp;</p><br></li><li><p>f) Payment methods/processing&nbsp;</p><br></li><li><p>g) Cashier reports&nbsp;</p><br></li><li><p>h) Balancing receipts&nbsp;</p><br></li></ol><ul><li><p>Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.&nbsp;</p><br></li><li><p>Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.&nbsp;</p><br></li><li><p>Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments.&nbsp;</p><br></li><li><p>Follow up on assignments given by the Operations Manager / General Managers</p><br></li></ul><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><br> </div>

<p>Position: Receptionist Department: Administration / Front Office Reports to: General Manager / Office Manager Location: Bahrain About Company & Role Purpose A leading real estate development company in Bahrain is seeking a professional and well-presented Receptionist to be the first point of contact for the company. The role is responsible for welcoming visitors, managing incoming calls and correspondence, providing administrative support, and ensuring the smooth and professional operation of the reception area. The ideal candidate will have excellent communication and presentation skills, a friendly and professional personality, strong organizational abilities, and the confidence to interact with clients, visitors, senior management, and external stakeholders. Arabic-speaking candidates are preferred. KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES • Greet and welcome visitors, clients, and guests in a professional and courteous manner. • Manage the reception area and ensure it is maintained to a professional standard at all times. • Answer, screen, and direct incoming telephone calls appropriately. • Receive and respond to general inquiries from visitors, clients, and employees. • Manage incoming and outgoing correspondence, mail, courier deliveries, and documents. • Coordinate visitor appointments and notify relevant employees upon arrival. • Maintain accurate visitor records and follow company access and security procedures. • Schedule and coordinate meeting rooms and ensure they are prepared for meetings and visitors. • Provide refreshments and other hospitality arrangements for meetings and guests when required. • Assist with administrative tasks, including filing, data entry, document preparation, and maintaining records. • Coordinate with office support, facilities, and other departments to ensure smooth day-to-day operations. • Handle confidential information with professionalism and discretion. • Support the Executive Office and management team with administrative tasks when required. • Maintain a professional and welcoming image of the company at all times. • Perform other reception and administrative duties as assigned.</p><p>Qualifications • Bachelor's degree or diploma in Business Administration, Office Administration, Hospitality, or a related field is preferred. • Minimum 2–3 years of experience in a receptionist, front-office, customer service, or administrative role. • Previous experience in a corporate, real estate, hospitality, or professional services environment is preferred. • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. • Experience handling telephone calls, visitors, correspondence, and general office administration. Skills • Excellent verbal and written communication skills in English. • Arabic-speaking is preferred. • Excellent presentation and interpersonal skills. • Professional, confident, friendly, and welcoming personality. • Strong customer service and relationship-building skills. • Excellent organizational and time-management abilities. • Strong attention to detail and accuracy. • Ability to multitask and manage competing priorities in a busy environment. • Good telephone etiquette and professional communication skills. • High level of professionalism, confidentiality, and discretion. • Proactive, reliable, and service-oriented approach. • Ability to work independently as well as part of a team. • Well-groomed and professional appearance.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Guest Relations Officer is responsible for delivering exceptional guest experiences with a key focus on Booking.com guests, managing online reviews and actively contributing to the improvement of Booking.com review scores. The role acts as a bridge between guests and hotel operations, ensuring satisfaction before, during and after the stay. Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the&nbsp;hotel&nbsp;and city. Check on&nbsp;VIP&nbsp;guest movements,&nbsp;complete their pre-registration&nbsp;formalities.</p><br><p>Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any&nbsp;possible first hand service recovery steps.</p><br><p>&nbsp;<strong>Guest Experience &amp; </strong><strong>Booking.com</strong><strong> Guests</strong></p><br><ul><li><p>Welcome and engage Booking.com guests in a warm, professional and personalized manner.</p><br></li><li><p>Proactively identify guest preferences and special requests prior to arrival.</p><br></li><li><p>Conduct follow-ups with in-house Booking.com guests to ensure satisfaction.</p><br></li><li><p>Resolve guest concerns promptly and professionally to prevent negative reviews.</p><br></li><li><p>Coordinate with Front Office, Housekeeping, and F&amp;B to ensure seamless service delivery.</p><br></li></ul><p><strong>Online Reviews &amp; Reputation Management</strong></p><br><ul><li><p>Monitor and respond to Booking.com guest reviews in a timely, professional and brand-appropriate tone.</p><br></li><li><p>Address negative feedback with corrective actions and follow-up responses.</p><br></li><li><p>Highlight positive guest experiences and service recovery efforts in review responses.</p><br></li><li><p>Escalate recurring issues to relevant departments and management.</p><br></li></ul><p><strong>Booking.com</strong><strong> Scores &amp; Performance</strong></p><br><ul><li><p>Actively work towards improving Booking.com review scores and guest satisfaction metrics.</p><br></li><li><p>Analyze guest feedback trends and identify improvement opportunities.</p><br></li><li><p>Share weekly/monthly feedback reports with management.</p><br></li><li><p>Encourage satisfied guests to share their positive experiences on Booking.com.</p><br></li></ul><p><strong>Communication &amp; Administration</strong></p><br><ul><li><p>Maintain accurate guest profiles and notes in the PMS.</p><br></li><li><p>Liaise with Booking.com extranet (when required) regarding guest issues or clarifications.</p><br></li><li><p>Assist Front Office with VIP arrivals, special occasions and guest recovery cases.</p><br></li><li><p>Support service quality audits and brand standards.</p><br></li><li><p>Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.</p><br></li><li><p>Inform guests of hotel services including breakfast and dining options.</p><br></li><li><p>Become a Wyndham rewards champion by ensuring all eligible hotel guest are enrolled to Wyndham rewards programme.</p><br></li><li><p>Recommend tourist attractions to guests.</p><br></li><li><p>Liaise with other operational departments like security, housekeeping, food and beverage to provide an overall comfortable guest experience.</p><br></li><li><p>Hands on experience with Hotel Management Software’s Opera, Micros etc.</p><br></li><li><p>Appraise team’s performance and produce reports accordingly.</p><br></li><li><p>Know the credit policy of the hotel and how to code each reservation.</p><br></li><li><p>Walk around with the guest to ensure that they secure whatever services they are in need of.</p><br></li><li><p>Assist in making arrangements for clients travel programs.</p><br></li><li><p>Use proper etiquette at all times when communicating with guests and associates.</p><br></li><li><p>Overseeing VIP guests, arrivals and departures.</p><br></li><li><p>Coordinating and multi-tasking job duties in a busy environment.</p><br></li><li><p>Fully comprehend and operate all relevant aspects of the Front Desk computer system.</p><br></li><li><p>Be aware of all closed out and restricted dates.</p><br></li><li><p>Follow and enforce all Wyndham International hotel FO policies.</p><br></li><li><p>Be able to complete and ensure that a proper bucket check and required daily reports are done.</p><br></li><li><p>Establish and maintain good communications and teamwork with fellow team members and other departments within the hotel.</p><br></li><li><p>Assist the Front Office Manager in ensuring that team members are following and maintaining standards (i.e., answering phones, call-backs to guests, guest request log).</p><br></li><li><p>Have knowledge of health and safety and assist in emergency procedures as required.</p><br></li><li><p>Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</p><br></li><li><p>Answer all guest inquiries in a timely and professional nature.</p><br></li><li><p>Collect Guest feedback during guest departure along with his likes and dislikes.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span>Role - Service Delivery Manager</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>This role will report to the Account Director and be responsible for effectively managing support services for a large enterprise account. This position will act as a single point of contact to the customer and team, and working at the customer office, will provide a consistently high level of service delivery on all customer projects and initiatives from a delivery management angle.</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Qualifications</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Graduate in Engineering, Sciences, or Business</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Postgraduate in Management preferred</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>ITIL Certification strongly preferred</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Work experience</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Experience of 12 years or above in IT consulting or services</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Minimum experience of 5 years in a service delivery management role</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Must have managed SAP projects or service delivery</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>&nbsp;Success in this role is measured by such things as:</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Service Delivery Benchmarks (SLAs, Process Improvements, Client Escalations)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Stakeholder Management and Relationship (Customer Feedback)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Team Happiness Index (360degree feedback)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>CSAT Score</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>People</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage team proactively, guiding team members on processes and business</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Onsite team management</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage remote teams and offshore team</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Define shift roaster and manage team in different shifts including 24X7</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Become single point of contact for the team members</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Become communication bridge between team and customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Review staffing requirements with RMG and make proactive hiring decisions, considering visa timelines</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Represent Invenio with customer, vendors and other project team members</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Display time management skills</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage team turn-over, minimize regretted attrition, minimize transition impact</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Delivery</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage Incident Resolution</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Drive steering committee meetings at regular intervals</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Drive fast decision making or escalate to appropriate levels for a proper action</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Measure SLAs, Process improvements and review with customers/stakeholders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage SLA Adherence</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Submit weekly, monthly reports to all stakeholders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Measure and report commercials and manage gross margin</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Engage in tickets identification by processes, solution design, prioritize and resolve</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Participate in meetings, distribute minutes and develop agenda for onsite and offshore teams</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage, identify risks / issues, communicate in advance any infrastructure related issues</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Initiate Customer Satisfaction survey as defined by the company</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Bring efficiency in the processes and demonstrate the value to the customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Awareness of business priorities and customer satisfaction levels; Intervening and escalating as appropriate</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Daily meetings with customer team. Coordinating with weekly account level meetings</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Escalation of potential service delays or issues to Customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Ensure adequate knowledge transition of current work activities.</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Identify and own requirements for change orders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Resolve customer escalations within the defined escalation matrix</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Advise on the design, configuration changes for continuous improvement</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Processes</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Define and enhance internal processes in the areas of incident management</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Apply ITIL Process and lead the team in process compliance</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Adherence to internal compliances and external compliances</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Support internal and external process audits</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Create quality awareness in the team and drive towards quality resolution of incidents</span></span></b></span></span></span></p><br> </div>

<p><h4>Role summary</h4> <p>The QA/QC inspector is responsible for conducting regular site inspections to ensure compliance with approved quality standards, specifications, and procedures. The role supports the site QA/QC manager in implementing and maintaining quality control systems, ensuring correct use of materials, accuracy of work, and proper documentation in line with the company’s quality control manual and industry best practices.</p> <h4>Key responsibilities</h4> <ul> <li>Conduct regular site inspections of ongoing construction activities to ensure compliance with approved quality standards and specifications.</li> <li>Verify test results and trial details, ensuring correct testing methods are followed.</li> <li>Review technical data and discuss discrepancies with the QA/QC engineer when results fall outside acceptable parameters.</li> <li>Coordinate and discuss inspection results with QA/QC engineer representatives for alignment and clarity.</li> <li>Report any non-conforming results or adverse readings to the site QA/QC manager for corrective action.</li> <li>Inform the site QA/QC manager of any client rejection or non-acceptance of quality results.</li> <li>Ensure proper use, storage, maintenance, and calibration of all diagnostic and testing equipment.</li> <li>Maintain an updated register of all testing and diagnostic equipment in compliance with quality procedures.</li> <li>Support documentation and reporting of inspection and quality control activities.</li> <li>Perform additional duties assigned by the site QA/QC manager.</li> </ul> <h4>Qualifications & skills</h4> <ul> <li>Bachelor’s degree or diploma in civil engineering.</li> <li>Minimum 3 years of experience in construction projects including building, roads, bridges, or infrastructure works.</li> <li>GCC experience in construction and temporary works is preferred.</li> <li>Strong understanding of QA/QC procedures and construction quality standards.</li> <li>Ability to collect, analyze, and interpret statistical and quality data.</li> <li>Strong reporting and documentation skills.</li> <li>Good coordination and organizational abilities.</li> <li>Effective communication skills with site teams, consultants, and clients.</li> <li>Ability to work 80% on-site and 20% in office environments.</li> <li>Familiarity with construction quality systems and inspection procedures.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <h4>Responsibilities</h4> <p>The primary responsibilities of the role include:</p> <h4>Sales & marketing</h4> <ul> <li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel’s month-end report and annual budget.</li> <li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li> <li>Ensure availability and storage of sales-related collateral.</li> </ul> <h4>Reservations</h4> <ul> <li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li> <li>Handle reservation requests received in an accurate, complete, and timely manner.</li> <li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li> <li>Ensure that guest and block profiles are linked to the reservation.</li> <li>Ensure 100% accuracy of market segmentation in groups.</li> <li>Ensure that all amendments and changes are updated in the system.</li> <li>Note and follow up on guest preferences and special requests.</li> <li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li> </ul> <h4>Communication</h4> <ul> <li>Ensure that all pertinent information is provided to bookers, guests, and sales managers and all special requests are communicated to the CCS manager and front office.</li> <li>Ensure all group requirements are entered completely and accurately.</li> <li>Maintain confidentiality of all guest information.</li> <li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li> <li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li> <li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li> <li>Attend designated meetings prepared with information related to group reservations.</li> <li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li> <li>Delegate groups and tasks among the group reservations team.</li> <li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li> </ul> <h4>Coaching and developing others</h4> <ul> <li>Ensure ongoing training and development of group reservation agents (wherever applicable).</li> </ul> <h4>Other</h4> <ul> <li>Perform all tasks as detailed in daily task list.</li> <li>Process visa applications for groups.</li> <li>Produce weekly group tracker in the absence of the group reservations supervisor.</li> <li>Maintain the cleanliness and tidiness of the work area at all times.</li> <li>Participate in related project teams.</li> <li>Ensure group files are accurate and up to date.</li> <li>Ensure accurate billings for groups.</li> </ul> <h4>Product knowledge</h4> <ul> <li>Have in-depth knowledge about room types and their features.</li> <li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li> <li>Be up to date on all running promotions and events in the hotel.</li> </ul> <h4>Revenue management knowledge</h4> <ul> <li>Be knowledgeable of rate structure and rate strategy.</li> <li>Be knowledgeable of upcoming peak and need periods.</li> <li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li> </ul> <h4>Building relationships</h4> <p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p> <ul> <li>Treat people fairly, with dignity and respect.</li> <li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li> <li>Demonstrate business ethics and personal integrity, i.e., be widely trusted; be seen as a direct, truthful individual.</li> <li>Listen and respond to others.</li> <li>Be interested in others’ views even if they counter own views.</li> <li>Be a team player and a leader.</li> <li>Have ability to motivate staff and maintain a cohesive team.</li> </ul> <h4>Managing work execution</h4> <p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> <li>Work with meeting planners while they are in the hotel.</li> </ul> <h4>Organizational capability</h4> <p>Proactively identify and develop talent within the organization.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> </ul> <h4>Learning & applying personal expertise</h4> <ul> <li>Act independently to improve and increase skills and knowledge.</li> <li>Demonstrate an awareness of personal strengths and areas for improvement.</li> <li>Share learning, innovations, and best practices with others.</li> <li>Be willing to learn from others.</li> <li>Perform all technical/procedural requirements of the job.</li> <li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li> </ul> <h4>Experience</h4> <p>Must have a minimum of 2 years of hospitality experience at The Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p> <h4>Education</h4> <p>College degree preferred.</p> <h4>Skills and knowledge</h4> <ul> <li>Ability to maintain the hotel’s standards, policies, and procedures.</li> <li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li> <li>Comprehension of the reservation sales process for Ritz-Carlton.</li> <li>Ability to maintain positive and engaging relations with all inquiries.</li> <li>Ability to overcome objections.</li> <li>Ability to focus on details.</li> <li>Ability to multitask and take on cross-functional tasks when required.</li> <li>Ability to remain well organized and concentrated in high-stress situations.</li> <li>Knowledge of Outlook and Microsoft Excel.</li> <li>Fluency in the English language – both written and spoken.</li> <li>Knowledge of spoken Arabic is an advantage.</li> <li>Ability to work with minimum supervision.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<div ><p ></p><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span >Would you like to become part of the world's most international company in the world?</span><span ></span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span><span ><br> <span ><br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br>  </span></span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span><span ></span></p><p ><strong><span >ROLE PURPOSE:  </span></strong></p><p ><span >To assist in managing and updating technical records of the aircraft & its components, accurate computation, recording & updating of aircraft & engines data on ERP software ensuring DHL Air (Bahrain) B.S.C (c) has comprehensive Technical Records continued airworthiness support</span></p><p ><strong><span >YOUR TASKS:</span></strong><span ></span></p><ul><li><span >Liaise with the Quality Department as appropriate to ensure that all the regulatory requirements are met.</span></li><li><span >Responsible for recording and maintaining, maintenance actions performed on each engine and aircraft in MIS system.</span></li><li><span >Responsible for ensuring that all digital logbooks are available when requested.</span></li><li><span >When necessary, produce historical and service reports of each part tracked in the system and documentary evidence by airworthiness documents. like serviceable tags to show removal / installation on an aircraft.</span></li><li><span >Ensure that upon completion of inspection and maintenance of aircraft, engine and components the maintenance work package is collected, collated and checked for completeness and update the MIS system.</span></li><li><span >Responsible for Receiving Inspection of Landing Gears, APU and Engines in the MIS system. Ensuring all shop visit records are present, accurate and MIS updated with the correct part number controls.</span></li><li><span >Responsible for daily publication of fleet up-to-date status including the forecast for the next due inspection, remaining time and type of inspection.</span></li><li><span >Responsible for recording compliance of all work carried out including airworthiness directive, service bulletins and alert service bulletins pertaining to aircraft, engine, propeller and components.</span></li><li><span >Ensuring adequate archiving all completed aircraft & engine technical records in an approved manner.</span></li><li><span >Assist the Technical Records Manager to complete the required paperwork and submit to regulatory authorities for aircraft certificates of registration and airworthiness renewals.</span></li><li><span >Upon purchase of a new aircraft, you will be responsible, in conjunction with the Technical Services Engineers, for setting up the aircraft type in the MIS system showing parts that have been controlled to date and informing the Engineering Manager of any discrepancies in parts that should be controlled, maintenance constraints or accompanying paperwork.</span></li><li><span >Prepare and submit documents for aircraft redelivery as required.</span></li><li><span >Prepare and produce monthly aircraft reports and the Bi-Weekly when required</span></li><li><span >Responsible for update and maintaining the Fleet Technical Information through PowerBi.</span></li><li><span >Liaise with support services for the MIS system maintenance program to ensure system accuracy.</span></li><li><span >Act as a user functional testing and during implementation of new application or software upgrade and integration with other airline applications.</span></li><li><span >Be appointed as Technical Records representative onsite during C Checks ensuring real time updating of Workpack accomplishment in MIS System.</span></li><li><span >Lead harmonization and digital transformation initiatives, analytics, and integration with critical business systems.</span></li><li><span >Assists and assumes duties when called upon by the Technical Records Manager and/or Engineering Manager.</span></li><li><span >Responsible for developing and maintaining departmental procedures and work processes.</span></li><li><span >Assumes the functions of the Technical records Manager during the Manager’s absence.</span></li><li><span >Periodically audits aircraft and engine records to ensure accuracy of components scheduled and subsequently confirms or corrects entries made as required.</span></li><li><span >Monitor and resolve all daily aircraft maintenance discrepancies and work package data.</span></li></ul><p ><strong><span >YOUR PROFILE:</span></strong><span > </span><span ></span></p><ul><li><span >Bachelors degree or Engineering Diploma or Aircraft Maintenance Certification qualification. </span></li><li><span >Minimum of 3 years previous aircraft maintenance records experience. </span></li><li><span >Must be an organized person and possess the ability to retrieve and maintain aircraft documents.</span></li><li><span >Work accurately with aircraft records transactions, thereby ensuring that aircraft maintenance and component’s regulatory requirements are complied with in the specific time limits</span></li><li><span >Assist in managing all airline Technical applications being used by Airline Technical departments.</span></li><li><span ><span> </span>Providing support to Engineering, Quality Departments and Airline Martials Department.</span></li><li><span >Deputies as the Technical Records Manager during absence from work.</span></li><li><span >Maintaining a record keeping system that will always conform to Civil Aviation Regulations</span></li><li><span >Familiarity with General Office Procedures </span></li><li><span >Computer literature. </span></li><li><span ></span></li><li><span ></span></li><li><span ></span></li></ul><p ><strong><span >OUR OFFER:</span></strong><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span><span ></span></p><p ><strong><span >We look forward to receiving your application!</span></strong><span ></span></p></div><br></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures<br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>