Company description<\/h4>\n

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n

Job description<\/h4>\n

What you will be doing:<\/strong>
\nReporting to the Director of Finance, responsibilities and essential job functions include but are not limited to the following:<\/p>\n\n

Management:<\/h4>\n

\n
• Responsible for operational IT management including relationship management with hotel GMs, EXCOM, HODs, and other business-critical users.<\/li>\n
• Responsible for proper business planning and budgeting of IT expenditures for the hotels, as well as compliance with Accor IT policies and guidelines.<\/li>\n
• Creates business cases for justification of investments and expenditures to support the approval process.<\/li>\n
• Responsible for regular status reports about the hotel's actual IT situation to the GM and to the Area IT Director.<\/li>\n
• Initiates and manages IT projects and consults the GM on strategic IT matters concerning the hotel.<\/li>\n
• Ensures compliance with PCI DSS and GDPR.<\/li>\n<\/ul>\n\n

  Hardware:<\/h4>\n

  \n
  • Ensures that the hotel works with Accor hardware partners.<\/li>\n
  • Maintains good relationships with hardware partners.<\/li>\n
  • Supports the hotel in resolving hardware issues through escalation with hardware partners.<\/li>\n
  • Hardware includes computers, servers, routers, switches, cables, PABX, monitors and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.<\/li>\n<\/ul>\n\n

    Software:<\/h4>\n

    \n
    • Ensures that all Accor IT policies and guidelines are applied in the hotel.<\/li>\n
    • Ensures only original and properly licensed application programs according to IT management\u2019s policy and requirements are running on the hotel\u2019s systems and computers.<\/li>\n
    • Maintains good relationships with software suppliers.<\/li>\n
    • Supports the hotel in resolving software issues by escalating them to software suppliers.<\/li>\n<\/ul>\n\n

      User:<\/h4>\n

      \n
      • Ensures that no user in the hotel has access to programs other than those needed to perform their job.<\/li>\n
      • Responsible for providing and maintaining a training program in coordination with the Learning & Development department.<\/li>\n
      • This enables the best possible knowledge, skill level, and use of systems by all employees in the hotel.<\/li>\n<\/ul>\n\n

        Security \/ Datasafe:<\/h4>\n

        \n
        • Responsible for compliance of the hotel with Accor IT Security Policy and General Data Protection.<\/li>\n
        • Responsible for backup of all relevant user-generated data, whether part of the general system or personal systems.<\/li>\n
        • Ensures that backup policies are duly respected and the system reaches the highest level of security.<\/li>\n<\/ul>\n\n

          Systems and infrastructure:<\/h4>\n

          \n
          • Servers infrastructure \u2013 physical and virtual<\/li>\n
          • Networks \u2013 data, voice, and Wi-Fi<\/li>\n
          • Property management systems (PMS) and sales & catering system (S&C) replacement or upgrade and alignment<\/li>\n
          • Central profile solutions (CP)<\/li>\n
          • Central reservations systems (CRS)<\/li>\n
          • Revenue management systems (RMS)<\/li>\n
          • Various middleware \/ interfaces<\/li>\n
          • Data warehouse, reporting, and business intelligence (BI) \u2013 interface only<\/li>\n
          • Sales force automation (SFA) - interface<\/li>\n
          • Customer relationship management (CRM)<\/li>\n
          • Point of sales application<\/li>\n
          • Back office accounting software application<\/li>\n
          • Procurement and inventory management application<\/li>\n
          • IP TV<\/li>\n
          • Human resources management system<\/li>\n
          • Accor brand signature systems (commercial systems, Wi-Fi everywhere, etc.)<\/li>\n<\/ul>\n\n

            Scope:<\/h4>\n

            \n
            • Smooth running of all computer systems.<\/li>\n
            • Training of basic functions of user software.<\/li>\n
            • Regular information to IT management about new computer trends for the future.<\/li>\n
            • Regular data safe and backup.<\/li>\n
            • Budgeting, planning, and managing the approval process for IT expenditures.<\/li>\n
            • Compliance with IT policies and guidelines.<\/li>\n
            • IT project management.<\/li>\n<\/ul>\n\n

              Qualifications<\/h4>\n

              \n
              • Minimum 5 years\u2019 experience in a similar role, preferably in an international hotel brand.<\/li>\n
              • Strategic thinker, results-driven, process-oriented, and attentive to details.<\/li>\n
              • Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.<\/li>\n
              • Change instigator, positive influencer, strong communicator, and team collaborator.<\/li>\n
              • Strong listening skills and the ability to anticipate business needs.<\/li>\n
              • Able to build and develop relationships with business partners and intermediaries.<\/li>\n
              • Able to establish strong rapport with key stakeholders to ensure alignment on the strategic direction of the hotels.<\/li>\n
              • Fluency in English.<\/li>\n
              • Adaptable, self-motivating individual with the ability to bring others along on the journey.<\/li>\n
              • Strong decision-making skills, calm under pressure, and able to prioritize workflows.<\/li>\n<\/ul>\n\n

                Additional information<\/h4>\n

                \n
                • Opportunity to join the first Raffles in Bahrain.<\/li>\n
                • Employee benefit card offering discounted rates in Accor worldwide.<\/li>\n
                • Learning programs through our academies.<\/li>\n
                • Opportunity to develop your talent and grow within your property and across the world.<\/li>\n
                • Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p>

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