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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Director of Operations – Hotel Development &amp; Pre-Opening</strong><br> <strong>Location: Bahrain</strong><br> <strong>Salary: BD 3,500–4,000 (inclusive of allowances) + Expat Family Benefits</strong></p><br><p>We are partnering with a leading hospitality group to appoint an experienced <strong>Director of Operations</strong> to oversee a portfolio of exciting hotel development, conversion and pre-opening projects across the Middle East and Africa.</p><br><p>This is a senior, above-property leadership role, ideal for a hospitality professional with extensive experience in hotel openings, owner relations and operational excellence. The successful candidate will play a pivotal role in ensuring projects are delivered on time, to brand standards and with operational readiness from day one.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul> <li>Lead the operational execution of hotel development, conversion and pre-opening projects across the portfolio.</li><li>Oversee the delivery of Hotel Management Agreement and Technical Services Agreement obligations, ensuring all operational milestones are achieved.</li><li>Drive the full pre-opening critical path, coordinating closely with owners, franchise partners and on-property leadership teams to ensure successful hotel launches.</li><li>Provide hands-on operational guidance and support to hotel management teams throughout development, conversion and opening phases.</li><li>Act as the primary liaison between owners, franchisees, brand representatives and corporate leadership, managing relationships and ensuring clear communication throughout each project.</li><li>Monitor brand standards, product quality, systems implementation and operational readiness, making recommendations for opening approval.</li><li>Report project progress, risks and mitigation strategies directly to the Group CEO.</li></ul> <p><strong>The Ideal Candidate – please read carefully:</strong></p><br><ul> <li>Significant experience in hotel operations with a strong background in pre-openings, conversions and hotel development.</li><li>Previous above-property or regional operational leadership experience within an international 5* hotel group.</li><li>Strong knowledge of the GCC, ideally Saudi Arabian hospitality market is essential</li><li>Experience managing hospitality projects in Africa would be a distinct advantage.</li><li>Exceptional stakeholder management skills with the ability to build strong relationships with owners, franchisees and executive leadership.</li><li>Arabic speaking is preferred and must be able to travel in Makkah</li></ul> <p><strong>Package:</strong></p><br><ul> <li>BD 3,500–4,000 per month (inclusive of allowances)</li><li>Comprehensive expatriate family benefits including family status, benefits and schooling assistance</li></ul> <p>This is an outstanding opportunity to join a dynamic hospitality group during an exciting period of growth, leading the successful delivery of high-profile hotel projects across multiple international markets.</p><br><p>Get in touch: michelle@corecruitment.com</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>A Rider Engagement Specialist will be the voice of a Rider at Talabat. They should excel at two-way communication with Rider’s to understand their expectations, preferences and problems faced and implement campaigns addressing those problems. End goal is to increase Rider Happiness Index and decrease Rider Attrition</p><br><p><strong>What’s On Your Plate?</strong></p><br><ul><li>Design and execute creative engagement activities (social events, sporting events, CSR events etc) for our Rider’s at a city/country level in coordination with several stakeholders</li><li>Plan budget, track actual spends, maximise impact and evaluate success</li><li>Track Rider NPS across the city(s). Analyse and recognise patterns in the data to shape engagement activities</li><li>Do partnerships to arrange freebies or subsidised goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc)</li><li>Conduct regular surveys, focused group discussions and frequent interactions with Rider’s to hear their issues and understand their needs</li><li>Share feedback on Rider sentiment, issues faced at an area/zone level regularly with City Manager</li><li>Implement and regulate communication channels between Rider’s, 3PLs and other internal stakeholders for a continuous two-way communication</li><li>Be the custodian for smooth offboarding/exit processes for our Rider’s</li><li>Continually analyze DATA and assist in the creation of action plans and improvement initiatives;</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Bachelor's Degree with at least 3-5 years of experience in an employee experience role</li><li>Proven track record of taking ownership and driving results</li><li>Prior experience in offline, online engagement activities</li><li>Ability to manage multiple projects at the same time with cross-functional teams</li><li>Strong interpersonal and communication skills, including strong writing and speaking skills. English and Arabic is a must, Urdu is a plus</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills, experience of managing a large group of people, preferably blue-collared employees</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>A Rider Engagement Specialist will be the voice of a Rider at Talabat. They should excel at two-way communication with Rider’s to understand their expectations, preferences and problems faced and implement campaigns addressing those problems. End goal is to increase Rider Happiness Index and decrease Rider Attrition</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><ul><li>Design and execute creative engagement activities (social events, sporting events, CSR events etc) for our Rider’s at a city/country level in coordination with several stakeholders</li><li>Plan budget, track actual spends, maximise impact and evaluate success</li><li>Track Rider NPS across the city(s). Analyse and recognise patterns in the data to shape engagement activities</li><li>Do partnerships to arrange freebies or subsidised goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc)</li><li>Conduct regular surveys, focused group discussions and frequent interactions with Rider’s to hear their issues and understand their needs</li><li>Share feedback on Rider sentiment, issues faced at an area/zone level regularly with City Manager</li><li>Implement and regulate communication channels between Rider’s, 3PLs and other internal stakeholders for a continuous two-way communication</li><li>Be the custodian for smooth offboarding/exit processes for our Rider’s</li><li>Continually analyze DATA and assist in the creation of action plans and improvement initiatives;</li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li>Bachelor's Degree with at least 3-5 years of experience in an employee experience role</li><li>Proven track record of taking ownership and driving results</li><li>Prior experience in offline, online engagement activities</li><li>Ability to manage multiple projects at the same time with cross-functional teams</li><li>Strong interpersonal and communication skills, including strong writing and speaking skills. English and Arabic is a must, Urdu is a plus</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills, experience of managing a large group of people, preferably blue-collared employees</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>*Job Purpose:</p><p>The accountant is responsible for managing human resources and administrative tasks. This role involves overseeing recruitment, employee relations, and ensuring compliance with labour laws. It is also responsible for ensuring that all government related tasks pertaining to new and pre-existing employees are completed on time and the organization remains up to date with legal regulations.</p><p>*Key Responsibilities:</p><p>Recruitment and Onboarding</p><p>‒ Manage the recruitment process, including job postings, screening resumes, and conducting interviews.</p><p>‒ Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization.</p><p>Employee Relations</p><p>‒ Serve as a point of contact for employee inquiries and concerns.</p><p>‒ Promote a positive work environment and address employee issues promptly and effectively.</p><p>Performance Management</p><p>‒ Assist in the development and implementation of performance appraisal systems.</p><p>‒ Support managers in conducting performance reviews and providing feedback.</p><p>Training and Development</p><p>‒ Identify training needs and organize orientation and professional development programs.</p><p>‒ Maintain training records and monitor employee participation.</p><p>Policy Development and Compliance</p><p>‒ Develop, implement, and update HR policies and procedures to ensure compliance with labor laws and regulations.</p><p>‒ Ensure that employees are informed about HR policies and benefits.</p><p>Payroll</p><p>‒ Support payroll processing and maintain accurate employee records.</p><p>Employee Records Management:</p><p>‒ Maintain accurate and up-to-date employee records, including personal information, employment contracts, and performance evaluations.</p><p>Administrative Support</p><p>‒ Oversee general office administration, including facilities management and office supplies.</p><p>‒ Maintain and update employee records and databases.</p><p>Government Relations</p><p>‒ Process, forward and collect legal documents related to government &amp; LMRA transactions (work visa, work permit, etc.).</p><p>‒ Work with agents for completion of tasks.</p><p>Reporting and Analysis</p><p>‒ Prepare HR &amp; Admin related reports and metrics for management review.</p><p>Assist in analyzing employee data to inform HR strategies.</p><p>*Key Performance Indicators (KPI’s):</p><p>‒ Recruitment &amp; Employee onboarding efficiency</p><p>‒ Employee Records Accuracy</p><p>‒ Compliance with Laws &amp; Regulations</p><p>‒ Timeliness of Payroll Processing</p><p>‒ # of Government Violations</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications and Experience:</p><p>‒ Bachelor’s degree in HR and/or business.</p><p>‒ Min 5 years’ experience in related sector</p><p>*Skills:</p><p>‒ Strong knowledge of HR practices and labor laws.</p><p>‒ Excellent communication and interpersonal skills.</p><p>‒ Proficient in HR software and Microsoft Office Suite.</p><p>‒ Strong organizational skills and attention to detail.</p><p>‒ Ability to handle sensitive information with confidentiality.</p><br><p></p></section>

<div ><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Would you like to become part of the world's most international company in the world?</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Overall Role Purpose  </span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >The Director Employee Relations MENA will lead and manage Labor Relations, Human Rights and HR Compliance matters across the region, to design Employee Relations strategy, conceptualize and deliver fair, respectful, diverse and high impact solutions to enable Business Managers to deal with Employee Relations issues effectively, increase employee engagement and productivity in line with business needs, HR strategy and industry best practices.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><br></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Tasks:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >General:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring that all countries in MENA know and follow the DHL Employee Relations standards</span></li><li><span >Proactive contribution to short-term and medium-term Employee Relations strategies in regional context at scale with key internal partners</span></li><li><span >Own and coordinate Employee Relations reporting across Labor Relations, Human Rights and HR Compliance topics, ensuring timely and accurate escalation and reporting to regional and global stakeholders.</span></li><li><span >Informing and aligning with Global Employee Relations on relevant Employee Relations issues and developments in MENA</span></li><li><span >Implementing and driving global and regional Employee Relations projects, targets and strategy</span></li><li><span >Advising managers and HR in practices and strategies for managing employee relations, including human rights, topics</span></li><li><span >Support in mitigating and solving Employee Relations disputes</span></li><li><span >Liaising and collaborating with the DHL Express Compliance function and Global Employee Relations on human rights and compliance topics</span></li><li><span >Promote a culture of fairness, respect, inclusion, ethical conduct and compliance throughout the region.</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Labor Relations:</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring early Labor Relations risk notifications to Global Employee Relations and to MENA Management Board</span></li><li><span >Observing relevant political and legal Labor Relations developments and trends in the region and potential impact</span></li><li><span >Following up on CLA negotiations and keeping EXP ER Calendar for region up to date</span></li><li><span >Aligning and giving guidance on local labor Relations issues with/to countries and mitigating Labor Relations Risks</span></li><li><span >Working together and managing the relationship with the trade unions in Bahrain</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Human Rights:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring human rights compliance in MENA, exploring and designing ways to further embed respect for Human Rights within the business, e.g., by including human rights in functional/operational policies and processes.</span></li><li><span >Managing Human Rights related complaints, grievances and investigations in alignment with global governance requirements and drive continuous improvements</span></li><li><span >Investigating human rights cases which involve senior managers. Train investigators in the region and maintain investigator capability across the region.</span></li><li><span >Coordinating and giving ER trainings, e.g. ‘Preventing discrimination and harassment at the workplace”,<span> <span> </span></span>‘Building a GreatER DHL’ and the ‘Workplace Investigator Program’</span></li><li><span >Developing and driving effective Human Rights awareness campaigns across the region</span></li><li><span >Conducting Putting Our People First / Human Rights Reviews in countries to ensure compliance with DHL’s internal and external Employee Relations standards</span></li><li><span >Supporting responses to customers, investors and regulatory Human Rights information requests and assessments.</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >HR Compliance:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Managing the conflict of interest (CoI) process and awareness activities across MENA, including managing related Compliance cases</span></li><li><span >Providing governance and oversight for CoI cases</span></li><li><span >Governing applicant and employee screening processes in accordance with DHL standards</span></li><li><span >Managing and coordinating the regional HR CRISP audit and designing actions to continuously improve regional CRISP compliance</span></li><li><span >Assessing and monitoring closure of TOP3 HR Audit Findings and other ER-related remediation activities.</span></li><li><span >Monitoring completion of mandatory HR and compliance-related training across the region</span></li><li><span >Supporting compliance with employees and applicant data privacy and data protection requirements</span></li><li><span >Driving continuous improvement of HR compliance processes, controls and governance standards.</span></li></ul><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Delivery, sans-serif"><span ><br></span></font></div><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Profile:</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Minimum 8 years of experience in the area of Employee Relations / Labor Law<span> </span></span></li><li><span >Master’s degree in law, master’s degree in HR or Sustainability or equivalent</span></li><li><span >Certification as social auditor, e.g. SMETA, beneficial</span></li><li><span >Profound knowledge of Labor relations and Human Rights</span></li><li><span >Experience in handling workplace grievances.</span></li><li><span >Excellent communication and advising skills</span></li><li><span >Strong interpersonal skills and relationship building ability and experience in interacting with senior management</span></li><li><span >Ability to effectively solve problems and make decisions</span></li><li><span >Cross-cultural competence and problem-solving ability</span></li><li><span >Project management expertise</span></li><li><span >A global mind-set and a positive, collaborative spirit</span></li><li><span >International experience</span></li><li><span >Audit skills</span></li><li><span >Fluent in English, further language(s) beneficial.</span></li></ul><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Delivery, sans-serif"><span ><br></span></font></div><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Strong career support in an international environment.</span></li><li><span >Great culture and colleagues.</span></li><li><span >Multifarious benefit program.</span></li></ul><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >We look forward to receiving your application!</span></strong></p></div>

<p><h4>About Apex</h4> <p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p> <p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p> <h4>The Role</h4> <p>The successful applicant will be part of the Apex Fund Administration service offering, performing, and providing Fund Administration services to Private Equity funds. The applicant will be expected to be proactive and independent in execution of client service delivery. The principal responsibility for the position is the coordination and management of all administration functions relating to a specific group of clients.</p> <h4>Responsibilities will include:</h4> <ul> <li>Manage production of client quarterly and annual reporting and related accounting activities</li> <li>Perform reviews of client quarterly and annual reporting and related accounting activities</li> <li>Ensure reporting deliverables are produced and reviewed to a high standard and delivered in a timely manner</li> <li>Ensure reporting deliverables are produced in line with the appropriate accounting standards, fund documentation, local regulations, policies and procedures</li> <li>Review of annual financial statements</li> <li>Oversee clients' audit process</li> <li>Calculation and processing of fund capital calls and distributions</li> <li>Build excellent working relationships with clients</li> <li>Ensure all work undertaken complies with the client's documentation, relevant regulatory requirements and anti-money laundering regulations</li> <li>Review and recommend changes to client deliverable processes</li> <li>Review, recommend and implement agreed changes to accounting procedures</li> <li>Keep up to date with changes to accounting standards and regulatory requirements</li> <li>Follow company procedure at all times</li> <li>Collaborate with team members to ensure timely completion of deliverables</li> <li>Provide cover to team members if required</li> <li>Manage the set-up process of the accounting functions for new funds</li> <li>Perform investor AML-related risk assessments and due diligence checks</li> <li>Perform periodic review of investor AML/LYC files</li> <li>Review FATCA/CRS returns and oversee filing process</li> <li>Address client and investor queries</li> <li>Ensure regulatory and tax filings are completed on time</li> <li>Act in accordance with the Apex Code of Conduct</li> <li>Deliver the Apex Client Charter</li> </ul> <h4>Skills Required:</h4> <ul> <li>Relevant experience of 5-8 years in a similar role incorporating the above functions</li> <li>Knowledge of Private Equity fund structures and the fund administration industry</li> <li>Understands regulatory requirements of Private Equity funds</li> <li>Knowledge of e-Front / Yardi Voyager preferred</li> <li>Professional degree in accounting or finance</li> <li>Quick to grasp and implement knowledge</li> <li>Strong MS Office skills including Word, Excel, PowerPoint</li> <li>Excellent interpersonal and written communications skills</li> <li>Proactive team player with a positive attitude towards problem resolution with strong attention to detail</li> <li>Ability to work under pressure and meet tight deadlines</li> <li>Ability to multi-task and manage projects</li> </ul> <h4>What you will get in return:</h4> <ul> <li>A high level of visibility within a large organisation on an upwards trajectory</li> <li>The ability to define processes to drive innovation and have a tangible impact on the business</li> <li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline</li> <li>Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly</li> <li>Opportunity to work with a diverse, agile and global team</li> <li>The opportunity to innovate, bring discipline and really make a difference</li> </ul> <h4>Additional information:</h4> <p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications and experiences.</p> <p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p> <h4>Disclaimer:</h4> <p>Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures<br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>The Apex Group overview<\/h4>\n<p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by circa 13,000 employees across 112 offices worldwide.<\/p>\n<p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower<\/strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.<\/p>\n\n<h4>Department details<\/h4>\n<p><strong>Department:<\/strong> Compliance<br>\n<strong>Location:<\/strong> Manama, Bahrain<br>\n<strong>Controlled function:<\/strong> DMLRO (as per CBB Rulebook)<br>\n<strong>Reporting line:<\/strong> Head of Compliance & MLRO, Bahrain<\/p>\n\n<h4>Role purpose<\/h4>\n<p>The DMLRO is the approved controlled function responsible for ensuring the company's compliance with all applicable AML\/CFT and sanctions requirements under the CBB Rulebook. The role includes acting as the primary contact with the Anti-Financial Crime Directorate (\"AFCD\") at the CBB and Financial Intelligence Directorate (\"FID\") at the Ministry of Interior and ensuring effective identification, monitoring, and reporting of financial crime risks.<\/p>\n\n<h4>Responsibilities<\/h4>\n<ul>\n <li>Act as the company's DMLRO as required under the CBB Rulebook<\/li>\n <li>Assist MLRO in discharge of duties<\/li>\n <li>Act as MLRO in absence with full delegated authority<\/li>\n <li>Ensure timely submission of Suspicious Transaction Reports (STRs)<\/li>\n <li>Maintain appropriate records of internal reports and decisions<\/li>\n <li>Report directly to the Board\/Senior Management on AML matters when needed<\/li>\n <li>Ensure independence and unrestricted access to information<\/li>\n <li>Ensure timely submission of regulatory returns and reporting<\/li>\n <li>Assist on the regulatory compliance activities and obligations<\/li>\n <li>Implement and maintain AML\/CFT policies, procedures, and controls aligned with CBB requirements and any other relevant authority<\/li>\n <li>Conduct annual compliance testing<\/li>\n <li>Oversee customer due diligence (CDD\/EDD) for clients, funds, investors, and related parties<\/li>\n <li>Oversee ongoing monitoring, periodic KYC review, and trigger events<\/li>\n <li>Oversee sanctions screening and PEP identification, including source of wealth\/source of funds (SOW\/SOF) requirements<\/li>\n <li>Approve reliance on third parties and ensure adequate oversight controls<\/li>\n <li>Monitor AML risks arising from outsourcing and delegated arrangements<\/li>\n <li>Liaise with regulators, auditors, and relevant stakeholders<\/li>\n <li>Ensure timely closure of audit and regulatory findings<\/li>\n <li>Deliver AML\/CFT training and awareness<\/li>\n <li>Assist the Data Protection Officer with related reporting and obligations<\/li>\n <li>Sign-off on high risk\/PEPs<\/li>\n <li>Prepare responses to routine, ad-hoc, and urgent information requests from the regulator or relevant stakeholders in a timely and accurate manner<\/li>\n <li>Keep up-to-date with all relevant laws and regulations and communicate regulatory changes and developments to senior management and staff<\/li>\n<\/ul>\n\n<h4>Qualifications & experience<\/h4>\n<ul>\n <li>Bachelor's degree in relevant field<\/li>\n <li>Professional certification (CAMS\/ICA) preferred<\/li>\n <li>AML\/CFT experience in financial services<\/li>\n<\/ul>\n\n<h4>Competencies<\/h4>\n<ul>\n <li>Strong regulatory judgment and independence<\/li>\n <li>Attention to detail<\/li>\n <li>Ability to work under pressure<\/li>\n <li>Stakeholder management<\/li>\n <li>Strong communication skills<\/li>\n <li>Ability to ensure compliance while supporting business needs<\/li>\n <li>Solutions-driven critical thinking, with the ability to adapt to change<\/li>\n <li>Strong English\/Arabic language skills<\/li>\n<\/ul>\n\n<h4>What you will get in return<\/h4>\n<ul>\n <li>A high level of visibility within a large organisation on an upwards trajectory<\/li>\n <li>Be part of a dynamic and fast-paced team that makes a genuine impact on the business<\/li>\n <li>Exposure to all aspects of the business<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a commis chef, you’re not just preparing great tasting food items – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Prepare high-quality dishes:</strong> Prepare menu items according to designated recipes and quality standards.</li> <li><strong>Delight our guests:</strong> Manage guest orders efficiently while ensuring a positive dining experience.</li> <li><strong>Execute complex recipes:</strong> Maintain a strong knowledge of menu offerings, handle complex recipes, and oversee stations, execution, quality control, and inventory checks.</li> <li><strong>Inspect and finalize plates:</strong> Inspect all preparations and dishes ahead of serving to ensure they meet quality and presentation standards.</li> <li><strong>Maintain a clean and organized workspace:</strong> Keep food service stations stocked and sanitary while following proper food handling, storage, and safety protocols.</li> <li><strong>Manage inventory needs:</strong> Prepare requisitions for supplies and food items as needed.</li> <li><strong>Comply with regulatory standards:</strong> Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our employee assistance program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a bartender, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay special for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Delight our guests:</strong> Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.</li> <li><strong>Prepare and serve beverages:</strong> Mix, garnish, and serve drinks according to recipe standards, ensuring accuracy and satisfaction.</li> <li><strong>Maintain bar operations:</strong> Stock and organize bar supplies, including beverages, glassware, and perishables, for seamless service.</li> <li><strong>Process payments efficiently and accurately:</strong> Use the point-of-sale system to correctly handle cash, credit/debit cards, gift certificates, and vouchers.</li> <li><strong>Monitor product quality:</strong> Manage inventory and ensure the freshness and quality of all beverage-related items.</li> <li><strong>Address guest concerns professionally:</strong> Manage situations involving intoxicated guests with care and respect, ensuring a safe environment.</li> <li><strong>Comply with regulatory standards:</strong> Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li><strong>Crisis concierge</strong> – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>This role contributes to the achievement of sales targets by renewing and upselling current customers, cultivating good customer relationships, coordinating sales activities, and maintaining customer satisfaction. The responsibilities include supporting sales, renewing customer subscriptions, upselling current customers, coordinating with other departments, handling contractual agreements &amp; NDAs, and promoting overall customer satisfaction.</p><br><p>The candidate must be highly motivated &amp; driven and should be able to dive right into our work culture, understand our sales process &amp; roadmap for the future, and take control of the assigned duties and responsibilities. He/She is expected to be proactive, positive, and passionate about the company's offerings and how they create value for clients, take initiative and be creative in determining different methods for success, and develop a working plan of action in their respective functions.</p><br><br>Qualifications<br><p>Primary Objectives</p><br><ul><li><p>Build and establish good work relationships with clients to facilitate increased patronage and revenue.</p><br></li><li><p>Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe.&nbsp;</p><br></li><li><p>Maintaining an accurate and updated database of client account information as well as business development-related documentation.</p><br></li><li><p>Ensure high customer satisfaction by liaising with the customer success team and managing customer health status regularly to ensure that our clients realize and achieve our value proposition.</p><br></li><li><p>Act as the main point of contact between existing clients and internal teams.</p><br></li><li><p>Overseeing sales process and facilitating order fulfillment.</p><br></li><li><p>Assist the team in the vendor registration process, and RFP/RFQ submissions during the sales process and perform other duties to support the team, as needed.</p><br></li><li><p>Review and negotiate contracts during the renewal process and meet the established deadlines to conclude the process on time.</p><br></li><li><p>Work collaboratively with various internal teams/individuals for the best interest of the customer (technical team, sales, etc.)</p><br></li><li><p>Map and track the engagement of our existing clients across our various technology platforms and provide timely updates to the management.</p><br></li><li><p>Provide visibility and report metrics for the BD team &amp; management across the list of clients and the status of their accounts. To provide regular updates to the management on the post-sales process.</p><br></li><li><p>Cultivate strong partner relationships and ensure timely completion of required partner documentation, including execution of Agreements, NDAs, and supporting documentation.</p><br></li><li><p>Engage relevant stakeholders to identify upcoming opportunities and support Business Development efforts.</p><br></li></ul><br>Additional Information<br><p>Skills</p><br><ul><li><p>1-2&nbsp; years experience in IT &amp; Security Sales (preferred)</p><br></li><li><p>Bachelor’s degree in business or management&nbsp;</p><br></li><li><p>Good administrative, organizational, and problem-solving skills.</p><br></li><li><p>Excellent communication and customer service skills.</p><br></li><li><p>The ability to multitask, work in a fast-paced environment, and meet deadlines with a high level of efficiency, accuracy.</p><br></li><li><p>Understanding the B2B sales process and negotiation.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.&nbsp;&nbsp;</p><br><p>The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.</p><br><p>Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.</p><br><p>The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.&nbsp;&nbsp;</p><br><p>Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.</p><br><br>Job Description<br><br><ul><li>Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.</li><li>Utilizes revenue management to maximize revenue generation based on data.</li><li>Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.</li></ul><br>Qualifications<br><br><ul><li>Minimum of five (5) years experience in spa management with comprehensive knowledge of Spa operations.</li><li>Excellent customer service skills, guest-focused with a passion for standards excellence.</li><li>Strong knowledge of Opera, Microsoft Office application and spa management.</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong></p><br><p>When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong></p><br><p><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Perform authentic Moroccan Hammam treatments following Sofitel and spa standards.</li><li>Ensure the highest level of guest comfort, hygiene, and satisfaction.</li><li>Prepare and maintain the Hammam treatment area and equipment.</li><li>Recommend suitable spa treatments and retail products to guests.</li><li>Maintain professional knowledge of spa treatments, products, and wellness practices.</li><li>Adhere to all health, safety, and hygiene standards</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a Moroccan Bath/Hammam Therapist in a luxury hotel or spa.</li><li>Strong knowledge of traditional Moroccan bath rituals and techniques.</li><li>Excellent customer service and communication skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>English language proficiency is required; Arabic is an advantage.</li></ul><br>Additional Information<br><br><p><strong>Your Team &amp; Working Enviroment:</strong><strong>Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa</strong>&nbsp;is a 5-star luxury resort featuring&nbsp;<strong>262 elegantly appointed rooms and suites, plus 4 water&nbsp;villas</strong>, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort&nbsp;boasts&nbsp;<strong>6 distinctive restaurants and 3 bars/lounges</strong>, including the signature&nbsp;<em>Yamaz</em>&nbsp;Greek restaurant,&nbsp;<em>Fiamma</em>&nbsp;Italian, and&nbsp;<em>Maison Sushi</em>. Its premier event and corporate facilities comprise the magnificent&nbsp;<strong>Al Nakheel Grand Ballroom</strong>&nbsp;(divisible into 3 sections),&nbsp;<strong>Al Nasreya Hall</strong>,&nbsp;<strong>5 dedicated meeting rooms</strong>, and the exclusive, private&nbsp;<em>Sofi Island</em>&nbsp;for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned&nbsp;<strong>Thalassa Sea &amp; Spa,&nbsp;</strong>reputed as the very first Thalassa spa&nbsp;in the Gulf Cooperation Council (GCC) countries.</p><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Bar Waiter will be responsible for the day-to-day service, working alongside waiters and bartenders supporting them during service with food pick up, table service, clearing tables, station refills, drink service. responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Responsible for maintaining the stations and the bar along with being the communication point between back of house and front of house. Supporting hostess and other team members when required and supply guest feedback and requests to management. Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</p><p>* Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.</p><p>* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</p><p>* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process</p><p>* Address guests' service needs in a professional, positive, and timely manner.</p><p>* Inform customers about order alternatives and encourage the sales of targeted services.</p><p>* Deliver maximum service in each unit, keeping in line with service rules.</p><p>* Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.</p><p>* Comply with the departmental instructions and procedures published by the F&amp;B Department.</p><p>* Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p><p>* Comply with operational rules.</p><p>* Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p><p>* Attend the orientation training.</p><p>* Strive to achieve 100% customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Ability to communicate clearly and efficiently in English</li><li>Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.</li><li>Proven track record of surprising and delighting guests.</li><li>To be detail oriented and to work within a team.</li><li>Flexibility to respond to a range of different work situation.</li><li>Works well within a team environment.</li><li>A proven track record and ability to provide high levels of service under pressure.</li><li>Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Bar Waiter will be responsible for the day-to-day service, working alongside waiters and bartenders supporting them during service with food pick up, table service, clearing tables, station refills, drink service. responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Responsible for maintaining the stations and the bar along with being the communication point between back of house and front of house. Supporting hostess and other team members when required and supply guest feedback and requests to management. Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</p><p>* Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods.</p><p>* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</p><p>* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process</p><p>* Address guests' service needs in a professional, positive, and timely manner.</p><p>* Inform customers about order alternatives and encourage the sales of targeted services.</p><p>* Deliver maximum service in each unit, keeping in line with service rules.</p><p>* Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors.</p><p>* Comply with the departmental instructions and procedures published by the F&amp;B Department.</p><p>* Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p><p>* Comply with operational rules.</p><p>* Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</p><p>* Attend the orientation training.</p><p>* Strive to achieve 100% customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Ability to communicate clearly and efficiently in English</li><li>Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.</li><li>Proven track record of surprising and delighting guests.</li><li>To be detail oriented and to work within a team.</li><li>Flexibility to respond to a range of different work situation.</li><li>Works well within a team environment.</li><li>A proven track record and ability to provide high levels of service under pressure.</li><li>Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>Road Freight OPS Team Leader</strong></p><br><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br> <strong><br> Job Purpose: <br> </strong>Coordinate network &amp; transport planning/design operations plans and processes to provide fast, reliable, efficient and affordable transportation/ shipment of goods from origin to destination, meet customer and market-specific requirements in line with the business strategy and requirements, corporate guidelines and policies</p><br><br> <p><strong>DHL Global Forwarding</strong> has an opening for an <strong>Road Freight OPS Team Leader </strong>in <strong>Bahrain.</strong>Join us in connecting people and improving lives!</p><br><br> <br><p><strong>In this Road Freight OPS Team Leader position </strong></p><br><br> <ul> <li>Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders</li> <li> Setting day-to-day operational objectives for team</li> <li> Problems faced may be difficult but typically are not complex</li> <li>Coordinate plans and processes for transport operations</li> <li> Coach and guide the team for execution of day-to-day tasks and activities to meet work schedules and targets</li> <li> Execute transport activities including safe operations of machines and equipment, and warehouse and distribution activities such as receive, handle, store, record and dispatch goods</li> <li> Draft route plans and load schedules, maximize consolidation levels in to service area, choose appropriate transportation, modify and communicate plans as per scheduling changes</li> <li> Closely follow up for critical material transportation and special deliveries, and establish emergency plans and coordinate customs processes, if required</li> <li> Define and record resources and movements on the transport planning system</li> <li> Track performance of the subcontractors against set standards</li> <li> Manage the carrier network for specific traffic region and achieve consistency of carrier service with defined standards and compliance with pallet and claim policies</li> <li> Track delivery exceptions from the carriers and report back to principal and/ or customer service team</li> <li> Examine and resolve customer service issues and exceptions, and prepare, process and distribute required customer reports accurately and on time</li> <li> Participate in development and completion of transportation and traffic project activities such as transportation service analysis and consolidation studies</li> <li> Achieve adherence to operating, environmental and safety procedures and standards through training and communication</li> <li> Report financial, operational and customer information to improve overall network performance and cost management</li> <li> Highlight issues and opportunities, and execute better transport operations methods and techniques focusing on increasing effectiveness and efficiency, and controlling costs</li> </ul> <br><p><strong>Stakeholders</strong></p><br><br> <ul> <li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li> <li> Regular contact with other specialist departments</li> <li> Cooperate with 3rd parties e.g. external service providers</li> </ul> <br><p><strong>Now, here is what we need from you! </strong></p><br><br> <ul> <li><strong>Education Level:</strong> Bachelors Degree|</li> <li><strong>Experience:</strong> More than 2 years</li> </ul> <br><p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <br><p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <br> </div>

<div><br></div><p><strong><font size="6">Road Freight OPS Team Leader</font></strong></p><p><strong><font size="6"><br></font></strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br> <strong><br> Job Purpose: <br> </strong>Coordinate network & transport planning/design operations plans and processes to provide fast, reliable, efficient and affordable transportation/ shipment of goods from origin to destination, meet customer and market-specific requirements in line with the business strategy and requirements, corporate guidelines and policies</p> <p><strong>DHL Global Forwarding</strong> has an opening for an <strong>Road Freight OPS Team Leader </strong>in <strong>Bahrain.</strong>Join us in connecting people and improving lives!</p> <br><p><strong>In this Road Freight OPS Team Leader position </strong></p> <ul> <li>Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders</li> <li> Setting day-to-day operational objectives for team</li> <li> Problems faced may be difficult but typically are not complex</li> <li>Coordinate plans and processes for transport operations</li> <li> Coach and guide the team for execution of day-to-day tasks and activities to meet work schedules and targets</li> <li> Execute transport activities including safe operations of machines and equipment, and warehouse and distribution activities such as receive, handle, store, record and dispatch goods</li> <li> Draft route plans and load schedules, maximize consolidation levels in to service area, choose appropriate transportation, modify and communicate plans as per scheduling changes</li> <li> Closely follow up for critical material transportation and special deliveries, and establish emergency plans and coordinate customs processes, if required</li> <li> Define and record resources and movements on the transport planning system</li> <li> Track performance of the subcontractors against set standards</li> <li> Manage the carrier network for specific traffic region and achieve consistency of carrier service with defined standards and compliance with pallet and claim policies</li> <li> Track delivery exceptions from the carriers and report back to principal and/ or customer service team</li> <li> Examine and resolve customer service issues and exceptions, and prepare, process and distribute required customer reports accurately and on time</li> <li> Participate in development and completion of transportation and traffic project activities such as transportation service analysis and consolidation studies</li> <li> Achieve adherence to operating, environmental and safety procedures and standards through training and communication</li> <li> Report financial, operational and customer information to improve overall network performance and cost management</li> <li> Highlight issues and opportunities, and execute better transport operations methods and techniques focusing on increasing effectiveness and efficiency, and controlling costs</li> </ul> <br><p><strong>Stakeholders</strong></p> <ul> <li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li> <li> Regular contact with other specialist departments</li> <li> Cooperate with 3rd parties e.g. external service providers</li> </ul> <br><p><strong>Now, here is what we need from you! </strong></p> <ul> <li><strong>Education Level:</strong> Bachelors Degree|</li> <li><strong>Experience:</strong> More than 2 years</li> </ul> <br><p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <br><p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>            

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Some careers grow faster than others. &nbsp; &nbsp;</strong><br><strong>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</strong></p><br><br><br><p>The role of Servicing and CIB services officer Support the Bank’s operational objectives by delivering consistently high-quality branch cash counter (teller) and account servicing activities. Ensure all transactions are processed accurately and within agreed SLAs, with robust controls and excellent customer service, while protecting HSBC’s interests through strict adherence to internal procedures and all applicable local regulatory requirements. Coordinate effectively with internal stakeholders, including GSC support, to resolve requests efficiently and compliantly.</p><br><br><br><p><strong>Duties &amp; Responsibilities:</strong><br>• &nbsp; &nbsp;Process cash deposits, withdrawals, and cheque transactions accurately, meeting cut-off times and agreed productivity/quality standards.<br>• &nbsp; &nbsp;Make BHD cash payments against valid instruments/vouchers, completing signature verification and customer identification checks.<br>• &nbsp; &nbsp;Scan and process over-the-counter cheque deposits in BCTS, including preparing items for scanning and validating technical details.<br>• &nbsp; &nbsp;Submit vouchers and cheques to supervisors for periodic review and route items for onward scanning with the required approvals.<br>• &nbsp; &nbsp;Escalate any cash surplus/shortage immediately and always follow cash handling policies and internal control requirements.<br>• &nbsp; &nbsp;Support account servicing activities such as account amendments, customer information updates, change of address requests, stop cheques, and other maintenance tasks.<br>• &nbsp; &nbsp;Process CBB letters, abusers list instructions, and other servicing requests in line with procedures and SLA commitments.<br>• &nbsp; &nbsp;Action court letters/orders, including account blocking/unblocking, and respond to courts/third parties in line with agreed processes and timelines.<br>• &nbsp; &nbsp;Liaise with business and processing teams to complete customer requests and resolve queries efficiently.<br>• &nbsp; &nbsp;Recognize common fraud patterns, errors, and irregular activity, taking appropriate action and escalating where required.<br>• &nbsp; &nbsp;Provide a high standard of personalized counter service—greet, assist, and serve customers promptly, professionally, and efficiently.<br>• &nbsp; &nbsp;Investigate and resolve customer queries and complaints promptly, ensuring clear follow-up and closure.<br>• &nbsp; &nbsp;Support internal stakeholders (including service centers such as GSC) by responding to requests and resolving issues within agreed timelines.<br>• &nbsp; &nbsp;Maintain HSBC internal control standards and support timely closure of audit actions, regulatory issues, and control improvements.<br>• &nbsp; &nbsp;Work in line with applicable manuals, procedures, and frameworks (e.g., DIM and Cash/OPS procedural manuals).<br>• &nbsp; &nbsp;Rephrased key challenges / expectations<br>• &nbsp; &nbsp;Manage fluctuating workloads and peak periods while consistently meeting cut-off times and SLAs.<br>• &nbsp; &nbsp;Maintain high accuracy in a fast-paced environment to minimize operational and financial risk.<br>• &nbsp; &nbsp;Interpret critical documentation (e.g., court orders and CBB letters) correctly and apply the appropriate risk and control actions.<br>• &nbsp; &nbsp;Stay calm, professional, and customer-focused during high-pressure periods and complex cases.<br>• &nbsp; &nbsp;Balance multiple workstreams (cash counter service alongside servicing and court order volumes) without compromising controls or customer experience.<br>&nbsp;</p><br><br><p><br><strong>Experience &amp; Qualifications:</strong><br>• &nbsp; &nbsp;Bachelor’s degree from relevant field is mandatory.<br>• &nbsp; &nbsp;Sound cash-handling knowledge and exposure, with a good grasp of basic accounting concepts and principles.<br>• &nbsp; &nbsp;Strong operational processing capability, with excellent attention to detail and a consistently high level of accuracy.<br>• &nbsp; &nbsp;Effective communication skills, both written and verbal, in English and Arabic.<br>• &nbsp; &nbsp;Strong interpersonal and customer service skills, with the ability to stay calm and professional under pressure.<br>• &nbsp; &nbsp;Proficient in MS Office (particularly Word and Excel) and confident working across multiple banking systems.</p><br><br><br><p>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.</p><br><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><br><p>Issued by The Hong Kong and Shanghai Banking Corporation Limited</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Bahrain </div> </div>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent ? signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>