وظائف خدمة عملاء في البحرين

<p><h4>About the role</h4> <p>We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong><br> Handle 50–100 daily support tickets using platforms like:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <p>Respond via:</p> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <p>Aim for first-contact resolution (FCR)<br> Escalate complex issues to Tier 2 or technical teams</p> <p><strong>Ticket & SLA management</strong><br> Prioritize tickets based on urgency and SLA requirements<br> Track and manage open cases to ensure timely resolution<br> Document all interactions clearly in the system<br> Maintain organized and complete ticket records</p> <p><strong>Knowledge base & efficiency</strong><br> Update internal knowledge bases and FAQs<br> Create and improve:</p> <ul> <li>Response templates</li> <li>Macros</li> </ul> <p>Help reduce repetitive tickets through better documentation</p> <p><strong>Customer experience & feedback</strong><br> Communicate with empathy and professionalism<br> Capture customer feedback (CSAT, NPS)<br> Identify recurring issues and flag trends<br> Escalate negative experiences for quick resolution</p> <p><strong>Collaboration</strong><br> Work closely with:</p> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <p>Provide insights to improve customer experience and product quality</p> <p><strong>Compliance & quality</strong><br> Ensure compliance with:</p> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <p>Maintain confidentiality when handling customer data<br> Follow quality standards for all interactions</p> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong><br> 1–2+ years in:</p> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <p>Experience using at least one platform:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <p><strong>Skills</strong><br> Strong typing and multitasking ability<br> Excellent written and verbal English<br> Proficiency with:</p> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <p>Ability to manage multiple tickets and priorities simultaneously</p> <h4>Nice to have</h4> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p>We are currently looking for an HR &amp; Client Services Officer to join our team. Duties &amp; Responsibilities: Handles Clients Accounts. Provides administrative and clerical support. Documents Human Resources actions by completing forms, reports, logs, and records. Maintains Human Resources records by recording new hires, transfers, terminations, tracking vacations and attendance. Provides basic counseling and applies disciplinary action to employee who have performance and related obstacles. Process payrolls for the assigned clients. Assists the department with regard to developing and implementing HR Policies. Assists in Graduate Employment Program and Salary Support Scheme during employees registration, claim preparation and follows-ups. Prepares and follow up pre-employment documents and contracts. Conducts pre-employment induction. Assists in organizing special events, special projects, sending announcements and writing memos. Accomplishes Human Resources Department and Company s mission by completing related results as needed. Operate as the lead point of contact for any and all matters specific to the client. Perform other duties as assigned. Build and maintain strong, long-lasting client relationships.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Human Resources Management or Business Management or Any related Field.</li><li>Minimum 2 Years of working experience in the HR field.</li><li>Must be knowledgeable of Bahraini labor law, payroll processing, &amp; policies and approaches.</li><li>Professional Qualification in HR is desirable.</li></ul>

<p>Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.</p><p><strong>Desired Candidate Profile</strong></p><p>What is important for the role: Proven experience in achieving individual goals and contributing to team results. Experience within a similar customer centric role. Deep interest in Fashion, Art, and Culture. Be naturally inclusive and open minded. Confident, service orientated, adaptable and empathetic in style and approach. Effective communication skills with the sensitivities to build and maintain a client portfolio. Results driven with a commercial mindset without compromising on the Team Player attitude. Fluent in English and Arabic</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Why This Role Matters</strong><p><span>We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.</span></p><br><br><span><strong>What You’ll Do</strong></span><ul><li><p><span>Communicating with customers over live chat and phone calls to answer their questions and help solve their problems</span></p><br><br></li><li><p><span>Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience</span></p><br><br></li><li><p><span>Onboarding customers to kick-off their journey</span></p><br><br></li><li><p><span>Exhibiting a strong sense of empathy when dealing with people &amp; communicating with different teams to resolve the customers’ issues</span></p><br><br></li><li><p><span>Ensuring the customer is WOW’ed by our service by going above &amp; beyond to make sure they leave the conversation satisfied</span></p><br><br></li><li><p><span>Communicating feedback to the team and following up on resolving customers’ pain points</span></p><br><br></li></ul><span><strong>What We’re Looking For</strong></span><ul><li><p><span>Fresh graduate or preferably working in a customer service role for 1 - 3 years</span></p><br><br></li><li><p><span>Have excellent verbal and written communication skills in English &amp; Arabic, and you’re also a fast typer</span></p><br><br></li><li><p><span>Passionate about problem solving; you get satisfaction from making people’s lives better</span></p><br><br></li><li><p><span>A people’s person by nature</span></p><br><br></li><li><p><span>Have a deep sense of empathy &amp; drive to resolve customer issues</span></p><br><br></li><li><p><span>Maintain a calm demeanor when facing challenges or stressful situations</span></p><br><br></li><li><p><span>Ability to organize your time efficiently, and complete tasks in a timely manner</span></p><br><br></li><li><p><span>Interested in working on shift basis</span></p><br><br></li></ul><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening meeting with our TA team</p><br><br></li><li><p>Technical interview</p><br><br></li><li><p>Culture-fit interview</p><br><br></li><li><p>Offer stage</p><br><br></li></ul><strong>Ready to Join?</strong><p>If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <strong>Yalla, let’s gooo! </strong></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Why This Role Matters</strong><p><span>We're looking for talented, enthusiastic and dedicated Customer Experience Intern to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.</span></p><br><br><span><strong>What You’ll Do</strong></span><ul><li><p><span>Communicating with customers over live chat and phone calls to answer their questions and help solve their problems</span></p><br><br></li><li><p><span>Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience</span></p><br><br></li><li><p><span>Onboarding customers to kick-off their journey</span></p><br><br></li><li><p><span>Exhibiting a strong sense of empathy when dealing with people &amp; communicating with different teams to resolve the customers’ issues</span></p><br><br></li><li><p><span>Ensuring the customer is WOW’ed by our service by going above &amp; beyond to make sure they leave the conversation satisfied</span></p><br><br></li><li><p><span>Communicating feedback to the team and following up on resolving customers’ pain points</span></p><br><br></li></ul><span><strong>What We’re Looking For</strong></span><ul><li><p>Fresh graduate, preferably with internship experience in a customer service role</p><br><br></li><li><p><span>Have excellent verbal and written communication skills in English &amp; Arabic, and you’re also a fast typer</span></p><br><br></li><li><p><span>Passionate about problem solving; you get satisfaction from making people’s lives better</span></p><br><br></li><li><p><span>A people’s person by nature</span></p><br><br></li><li><p><span>Have a deep sense of empathy &amp; drive to resolve customer issues</span></p><br><br></li><li><p><span>Maintain a calm demeanor when facing challenges or stressful situations</span></p><br><br></li><li><p><span>Ability to organize your time efficiently, and complete tasks in a timely manner</span></p><br><br></li><li><p><span>Interested in working on shift basis</span></p><br><br></li></ul><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening meeting with our TA team</p><br><br></li><li><p>Technical interview</p><br><br></li><li><p>Culture-fit interview</p><br><br></li><li><p>Offer stage</p><br><br></li></ul><strong>Ready to Join?</strong><p>If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <strong>Yalla, let’s gooo! </strong></p><br><br> <br><br> </div>

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent ? signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue. This is not a support-only role.</p> <p>You will:</p> <ul> <li>Manage a portfolio of accounts</li> <li>Drive onboarding and adoption</li> <li>Identify risks early and prevent churn</li> <li>Own renewals and expansion opportunities</li> </ul> <p>If you think in terms of retention, expansion, and client value — this role is built for you.</p> <h4>What you’ll own</h4> <p><strong>1. Onboarding & product adoption</strong><br> Lead onboarding and define success criteria<br> Configure accounts and deliver training<br> Ensure smooth implementation<br> Track early adoption and close gaps</p> <p><strong>2. Account & relationship management</strong><br> Manage 20–40 client accounts<br> Act as the primary point of contact<br> Build strong relationships with stakeholders<br> Conduct regular check-ins and strategic calls</p> <p><strong>3. Proactive client engagement</strong><br> Monitor usage via:<br> Gainsight<br> ChurnZero<br> Totango<br> Identify at-risk accounts early<br> Execute re-engagement playbooks<br> Deliver Quarterly Business Reviews (QBRs) aligned with ROI</p> <p><strong>4. Support coordination & escalation</strong><br> Triage client issues and escalate internally<br> Work with product/technical teams for resolution<br> Ensure issues are fully resolved and clients are satisfied</p> <p><strong>5. Revenue growth & retention</strong><br> Identify upsell and cross-sell opportunities<br> Collaborate with sales teams on expansion<br> Own renewal pipeline and timelines<br> Prepare contracts and ensure smooth renewals</p> <p><strong>6. Reporting & feedback loop</strong><br> Track and report:<br> Client health<br> Usage metrics<br> Renewal status<br> Capture client feedback and share with product teams<br> Improve overall customer experience</p> <h4>What makes you a strong fit</h4> <ul> <li>You think in revenue (retention + expansion), not just support</li> <li>You’re a strong communicator with executive presence</li> <li>You balance client advocacy and business outcomes</li> <li>You’re proactive — not reactive</li> <li>You can manage multiple accounts without dropping the ball</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–3+ years in: <ul> <li>Customer success</li> <li>Account management</li> <li>Client-facing roles</li> </ul> </li> <li>Experience with: <ul> <li>Salesforce or HubSpot</li> <li>CS platforms (e.g., Gainsight, ChurnZero, Totango)</li> </ul> </li> <li>Strong presentation skills (QBRs, demos, client reviews)</li> <li>Proven ability to: <ul> <li>Manage accounts</li> <li>Drive renewals</li> </ul> </li> </ul> <h4>Nice to have</h4> <ul> <li>3–5 years CSM/AM experience with revenue targets</li> <li>SaaS, B2B tech, or professional services background</li> <li>Familiarity with: <ul> <li>NPS / CSAT</li> <li>Customer health scoring</li> </ul> </li> <li>Experience creating: <ul> <li>Playbooks</li> <li>Client decks</li> <li>Case studies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review dashboards for: <ul> <li>At-risk accounts</li> <li>Growth opportunities</li> </ul> </li> <li>Conduct client calls (onboarding, check-ins, QBRs)</li> <li>Coordinate internally with: <ul> <li>Support</li> <li>Product</li> <li>Sales</li> </ul> </li> <li>Track renewals and expansion opportunities</li> <li>Update CRM and health scores</li> <li>Prepare insights and recommendations</li> </ul> <p>In short: You ensure customers see value, stay, and grow.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Net Revenue Retention (NRR) ? 100%</li> <li>Renewal rate 90–95%</li> <li>Expansion / upsell revenue</li> <li>Client health score improvement</li> <li>NPS / CSAT performance</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Direct ownership of revenue retention + growth</li> <li>High-impact role across product, sales, and customer experience</li> <li>Strong exposure to client strategy and decision-making</li> <li>Opportunity to build long-term client relationships</li> <li>Remote flexibility with structured expectations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview</li> <li>Practical task (QBR / account strategy scenario)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re someone who:</p> <ul> <li>Builds strong client relationships</li> <li>Thinks in retention and expansion</li> <li>Drives outcomes, not just activity</li> </ul> <p>This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets—you will:<br> <strong>Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</strong></p> <p>If you’re someone who follows through until the issue is fully resolved—this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> <li>Issues</li> <li>Updates</li> <li>Resolutions</li> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> <li>Email</li> <li>Phone</li> <li>Other channels</li> Ensure customers always know:<br> <li>What’s happening</li> <li>What’s next</li></p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> <li>Service teams</li> <li>Installation teams</li> <li>Receivables teams</li> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> <li>Professional</li> <li>Clear</li> <li>Positive</li> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> <li>Organized</li> <li>Detail-oriented</li> <li>Execution-focused</li></p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> <li>Customer support</li> <li>Customer success</li> <li>Service roles</li> Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> <li>Case management</li> <li>Issue resolution</li> <li>Excellent written and verbal English communication</li> <li>Strong analytical and problem-solving skills</li> <li>High attention to detail in documentation</li> <li>Ability to manage multiple cases simultaneously</li> <li>Familiarity with billing or receivables processes</li></p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p><li>Case response time and resolution time</li> <li>Customer satisfaction (CSAT)</li> <li>CRM accuracy and completeness</li> <li>Consistency of follow-ups and communication</li> <li>Reduction in recurring issues</li></p> <h4>Why this role stands out</h4> <p><li>High ownership over customer experience</li> <li>Cross-functional exposure (ops, billing, service)</li> <li>Clear metrics and structured workflows</li> <li>Opportunity to improve systems and processes</li> <li>Strong foundation for growth into CS or Ops roles</li></p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <h4>Apply now</h4> <p>If you:<br> <li>Take ownership of customer issues</li> <li>Follow through until resolution</li> <li>Thrive in structured, fast-paced environments</li></p> <p>This role is a strong fit.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't within servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p>Your role You take care of our customers in all commercial issues (pre and after sales) You prepare quotations and handle tenders You support the Area Sales Manager throughout the sales process You will be the link to our sales partners and will support them in all commercial issues You coordinate customer follow-ups, support product demonstrations and ensure smooth commercial processes together with the sales team You are responsible for the maintenance of our customer database (CRM system) You coordinate customer trainings through the OMICRON Academy, including registrations, communication and related administration You provide back-up support to your team</p><p><strong>Desired Candidate Profile</strong></p><p>You have successfully completed a commercial or business-related education. Technical experience is not required for this position, although knowledge of the electrical energy industry would be an advantage You have at least 2 years of experience in Customer &amp; Sales Support, Sales Support, or Inside Sales; experience working with CRM and/or ERP systems is a plus You enjoy working in a structured environment and are comfortable taking ownership of customer requests from start to finish Excellent attention to detail and the ability to work independently while managing multiple priorities as well as strong organizational skills, reliability, and team spirit are among your strengths You have a confident and professional manner when communicating with customers and are proficient in Microsoft Office applications, particularly Excel, Outlook, and Word You have an excellent command of English (written and spoken), French is mandatory and Arabic would be an advantage</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.</b></p><br><p>Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.</p><br>We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.We are looking for a&nbsp;Service Supervisor&nbsp;who&nbsp;will be responsible for assisting internal and external customers, providing technical training, troubleshooting, issue resolution, repair, and sales support.<p><b>Essential Duties and Responsibilities</b></p><br><ul><li>Supervise and coordinate daily service activities, ensuring effective planning, execution, and completion of field service operations.</li><li>Lead, guide, and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning, and maintenance activities are carried out according to company standards.</li><li>Provide technical support to customers, dealers, and internal teams for troubleshooting, diagnostics, and resolution of complex technical issues.</li><li>Conduct site visits to support critical breakdowns, warranty cases, commissioning activities, and customer escalations.</li><li>Ensure service activities are performed safely, efficiently, and in compliance with company procedures, quality standards, and safety requirements.</li><li>Develop strong relationships with customers, dealers, and service partners by providing professional technical support and maintaining excellent communication.</li><li>Coordinate and deliver technical training programs for customers, dealers, and service teams to improve product knowledge and service capabilities.</li><li>Monitor warranty cases, technical complaints, and field issues, ensuring proper documentation, root cause analysis, and timely closure.</li><li>Prepare and review service reports, inspection reports, commissioning documents, and technical feedback for internal and external stakeholders.</li><li>Collaborate with sales, parts, engineering, and factory teams to resolve technical concerns and provide effective solutions.</li><li>Support spare parts identification, technical recommendations, and service-related sales opportunities.</li><li>Monitor service team performance, identify training requirements, and continuously improve technical skills and competency levels.</li><li>Ensure proper utilization and maintenance of service tools, equipment, and company resources.</li><li>Stay updated with new technologies, product developments, industry standards, and best practices in service management.</li></ul><p><b>Minimal Qualifications</b></p><br><ul><li>4+ years related experience in the role</li><li>Technical background</li><li>Customer service and support experience in industrial equipment or similar industries&nbsp;</li><li>Customer oriented approach</li></ul><p><b>Preferred Qualifications</b></p><br><ul><li>Excellent troubleshooting skills, ability to make independent decisions and work with minimal supervision.&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Ability to present technical training content in a group setting.&nbsp;</li></ul> </div>

<p>We are looking for a Service Supervisor who will be responsible for assisting internal and external customers, providing technical training, troubleshooting, issue resolution, repair, and sales support. Essential Duties and Responsibilities Supervise and coordinate daily service activities, ensuring effective planning, execution and completion of field service operations. Lead, guide and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning and maintenance activities are carried out according to company standards. Provide technical support to customers, dealers and internal teams for troubleshooting, diagnostics and resolution of complex technical issues. Conduct site visits to support critical breakdowns, warranty cases, commissioning activities and customer escalations. Ensure service activities are performed safely, efficiently and in compliance with company procedures, quality standards and safety requirements. Develop strong relationships with customers, dealers and service partners by providing professional technical support and maintaining excellent communication. Coordinate and deliver technical training programs for customers, dealers and service teams to improve product knowledge and service capabilities. Monitor warranty cases, technical complaints and field issues, ensuring proper documentation, root cause analysis and timely closure. Prepare and review service reports, inspection reports, commissioning documents and technical feedback for internal and external stakeholders. Collaborate with sales, parts, engineering and factory teams to resolve technical concerns and provide effective solutions. Support spare parts identification, technical recommendations and service-related sales opportunities. Monitor service team performance, identify training requirements and continuously improve technical skills and competency levels. Ensure proper utilization and maintenance of service tools, equipment and company resources. Stay updated with new technologies, product developments, industry standards and best practices in service management.</p><p><strong>Desired Candidate Profile</strong></p><p>4+ years related experience in the role Technical background Customer service and support experience in industrial equipment or similar industries Customer oriented approach Preferred Qualifications Excellent troubleshooting skills, ability to make independent decisions and work with minimal supervision. Excellent written and verbal communication skills Ability to present technical training content in a group setting.</p>

<p>Role Details Are you an experienced Service Leader with a strong background in the automotive industry? This is an exciting opportunity to lead a state-of-the-art aftersales operation in Bahrain . You will be a hands-on leader who is happy to lead by example, working closely with your team to achieve strong results. Your attention to detail will be important in managing manufacturer KPIs, and your ability to support and develop your team will help improve performance across the department. The main priority is providing an excellent customer experience while maintaining strong KPI performance.</p><p>The Role</p><ul><li>Lead and develop a high-performing aftersales team within a modern facility</li><li>Drive performance against manufacturer KPIs and internal targets</li><li>Maintain a strong focus on customer satisfaction and service excellence</li><li>Implement continuous improvement initiatives across processes and people</li><li>Take a hands-on approach to leadership, supporting the team on the ground</li><li>Develop and maintain strong relationship with OEM</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in Aftersales or Service Management within a premium automotive dealership</li><li>Strong understanding of manufacturer KPIs and performance management</li><li>A detail-oriented approach with excellent organisational skills</li><li>Demonstrated leadership and coaching ability to develop high-performing teams</li><li>Excellent communication skills, both written and verbal, fluency in English is essential</li><li>Experience with premium automotive brands is required</li></ul>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p>POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: Less than 1 year related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None #LI-NS1</p>