Role Details Are you an experienced Service Leader with a strong background in the automotive industry? This is an exciting opportunity to lead a state-of-the-art aftersales operation in Bahrain . You will be a hands-on leader who is happy to lead by example, working closely with your team to achieve strong results. Your attention to detail will be important in managing manufacturer KPIs, and your ability to support and develop your team will help improve performance across the department. The main priority is providing an excellent customer experience while maintaining strong KPI performance.

The Role

• Lead and develop a high-performing aftersales team within a modern facility
• Drive performance against manufacturer KPIs and internal targets
• Maintain a strong focus on customer satisfaction and service excellence
• Implement continuous improvement initiatives across processes and people
• Take a hands-on approach to leadership, supporting the team on the ground
• Develop and maintain strong relationship with OEM

Desired Candidate Profile

• Proven experience in Aftersales or Service Management within a premium automotive dealership
• Strong understanding of manufacturer KPIs and performance management
• A detail-oriented approach with excellent organisational skills
• Demonstrated leadership and coaching ability to develop high-performing teams
• Excellent communication skills, both written and verbal, fluency in English is essential
• Experience with premium automotive brands is required