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<p><h4>Position summary</h4> <p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <h4>Responsibilities</h4> <p>The primary responsibilities of the role include:</p> <h4>Sales & marketing</h4> <ul> <li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel’s month-end report and annual budget.</li> <li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li> <li>Ensure availability and storage of sales-related collateral.</li> </ul> <h4>Reservations</h4> <ul> <li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li> <li>Handle reservation requests received in an accurate, complete, and timely manner.</li> <li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li> <li>Ensure that guest and block profiles are linked to the reservation.</li> <li>Ensure 100% accuracy of market segmentation in groups.</li> <li>Ensure that all amendments and changes are updated in the system.</li> <li>Note and follow up on guest preferences and special requests.</li> <li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li> </ul> <h4>Communication</h4> <ul> <li>Ensure that all pertinent information is provided to bookers, guests, and sales managers and all special requests are communicated to the CCS manager and front office.</li> <li>Ensure all group requirements are entered completely and accurately.</li> <li>Maintain confidentiality of all guest information.</li> <li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li> <li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li> <li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li> <li>Attend designated meetings prepared with information related to group reservations.</li> <li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li> <li>Delegate groups and tasks among the group reservations team.</li> <li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li> </ul> <h4>Coaching and developing others</h4> <ul> <li>Ensure ongoing training and development of group reservation agents (wherever applicable).</li> </ul> <h4>Other</h4> <ul> <li>Perform all tasks as detailed in daily task list.</li> <li>Process visa applications for groups.</li> <li>Produce weekly group tracker in the absence of the group reservations supervisor.</li> <li>Maintain the cleanliness and tidiness of the work area at all times.</li> <li>Participate in related project teams.</li> <li>Ensure group files are accurate and up to date.</li> <li>Ensure accurate billings for groups.</li> </ul> <h4>Product knowledge</h4> <ul> <li>Have in-depth knowledge about room types and their features.</li> <li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li> <li>Be up to date on all running promotions and events in the hotel.</li> </ul> <h4>Revenue management knowledge</h4> <ul> <li>Be knowledgeable of rate structure and rate strategy.</li> <li>Be knowledgeable of upcoming peak and need periods.</li> <li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li> </ul> <h4>Building relationships</h4> <p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p> <ul> <li>Treat people fairly, with dignity and respect.</li> <li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li> <li>Demonstrate business ethics and personal integrity, i.e., be widely trusted; be seen as a direct, truthful individual.</li> <li>Listen and respond to others.</li> <li>Be interested in others’ views even if they counter own views.</li> <li>Be a team player and a leader.</li> <li>Have ability to motivate staff and maintain a cohesive team.</li> </ul> <h4>Managing work execution</h4> <p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> <li>Work with meeting planners while they are in the hotel.</li> </ul> <h4>Organizational capability</h4> <p>Proactively identify and develop talent within the organization.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> </ul> <h4>Learning & applying personal expertise</h4> <ul> <li>Act independently to improve and increase skills and knowledge.</li> <li>Demonstrate an awareness of personal strengths and areas for improvement.</li> <li>Share learning, innovations, and best practices with others.</li> <li>Be willing to learn from others.</li> <li>Perform all technical/procedural requirements of the job.</li> <li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li> </ul> <h4>Experience</h4> <p>Must have a minimum of 2 years of hospitality experience at The Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p> <h4>Education</h4> <p>College degree preferred.</p> <h4>Skills and knowledge</h4> <ul> <li>Ability to maintain the hotel’s standards, policies, and procedures.</li> <li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li> <li>Comprehension of the reservation sales process for Ritz-Carlton.</li> <li>Ability to maintain positive and engaging relations with all inquiries.</li> <li>Ability to overcome objections.</li> <li>Ability to focus on details.</li> <li>Ability to multitask and take on cross-functional tasks when required.</li> <li>Ability to remain well organized and concentrated in high-stress situations.</li> <li>Knowledge of Outlook and Microsoft Excel.</li> <li>Fluency in the English language – both written and spoken.</li> <li>Knowledge of spoken Arabic is an advantage.</li> <li>Ability to work with minimum supervision.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Description for Internal Candidates<br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Same Posting Description for Internal and External Candidates <br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <h4>Responsibilities</h4> <p>The primary responsibilities of the role include:</p> <h4>Sales & marketing</h4> <ul> <li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Maintain highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel’s month-end report and annual budget.</li> <li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li> <li>Ensure availability and storage of sales-related collateral.</li> </ul> <h4>Reservations</h4> <ul> <li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li> <li>Handle reservation requests received in an accurate, complete, and timely manner.</li> <li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li> <li>Ensure that guest and block profiles are linked to the reservation.</li> <li>Ensure 100% accuracy of market segmentation in groups.</li> <li>Ensure that all amendments and changes are updated in the system.</li> <li>Note and follow up on guest preferences and special requests.</li> <li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li> </ul> <h4>Communication</h4> <ul> <li>Ensure that all pertinent information is provided to bookers, guests, and sales managers, and all special requests are communicated to the CCS manager and front office.</li> <li>Ensure all group requirements are entered completely and accurately.</li> <li>Maintain confidentiality of all guest information.</li> <li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li> <li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li> <li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li> <li>Attend designated meetings prepared with information related to group reservations.</li> <li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li> <li>Delegate groups and tasks among the group reservations team.</li> <li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li> </ul> <h4>Coaching and developing others</h4> <p>Ensure ongoing training and development of group reservation agents (wherever applicable).</p> <h4>Other</h4> <ul> <li>Perform all tasks as detailed in daily task list.</li> <li>Process visa applications for groups.</li> <li>Produce weekly group tracker in the absence of the group reservations supervisor.</li> <li>Maintain the cleanliness and tidiness of the work area at all times.</li> <li>Participate in related project teams.</li> <li>Ensure group files are accurate and up to date.</li> <li>Ensure accurate billings for groups.</li> </ul> <h4>Product knowledge</h4> <ul> <li>Have in-depth knowledge about room types and their features.</li> <li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li> <li>Be up to date with all running promotions and events in the hotel.</li> </ul> <h4>Revenue management knowledge</h4> <ul> <li>Be knowledgeable of rate structure and rate strategy.</li> <li>Be knowledgeable of upcoming peak and need periods.</li> <li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li> </ul> <h4>Building relationships</h4> <p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p> <ul> <li>Treat people fairly, with dignity and respect.</li> <li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li> <li>Demonstrate business ethics and personal integrity; be widely trusted and seen as a direct, truthful individual.</li> <li>Listen and respond to others.</li> <li>Be interested in others’ views even if they counter own views.</li> <li>Be a team player and a leader.</li> <li>Have ability to motivate staff and maintain a cohesive team.</li> </ul> <h4>Managing work execution</h4> <p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> <li>Work with meeting planners while they are in the hotel.</li> </ul> <h4>Organizational capability</h4> <p>Proactively identify and develop talent within the organization.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> </ul> <h4>Learning and applying personal expertise</h4> <ul> <li>Act independently to improve and increase skills and knowledge.</li> <li>Demonstrate an awareness of personal strengths and areas for improvement.</li> <li>Share learning, innovations, and best practices with others.</li> <li>Be willing to learn from others.</li> <li>Perform all technical and procedural requirements of the job.</li> <li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li> </ul> <h4>Experience</h4> <p>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p> <h4>Education</h4> <p>College degree preferred.</p> <h4>Skills and knowledge</h4> <ul> <li>Ability to maintain the hotel’s standards, policies, and procedures.</li> <li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li> <li>Comprehension of the reservation sales process for Ritz-Carlton.</li> <li>Ability to maintain positive and engaging relations with all inquiries.</li> <li>Ability to overcome objections.</li> <li>Ability to focus on details.</li> <li>Ability to multitask and take on cross-functional tasks when required.</li> <li>Ability to remain well organized and concentrated in high-stress situations.</li> <li>Knowledge of Outlook and Microsoft Excel.</li> <li>Fluency in the English language – both written and spoken.</li> <li>Knowledge of spoken Arabic is an advantage.</li> <li>Ability to work with minimum supervision.</li> </ul> <h4>About Marriott International and The Ritz-Carlton</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our employee promise, credo, and our service values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SUMMARY</strong><p>As the Reservations Manager, you will oversee all aspects of reservations and group booking within the hotel. The Incumbent is responsible for maximizing room revenue and occupancy by effectively managing group inquiries, bookings, and room allocations.&nbsp;</p><br><p><strong>KEY RESPONSIBILITIES&nbsp;</strong></p><br><ul><li><p>Handle all group inquiries and bookings, including negotiating rates, terms, and contracts.</p><br></li><li><p>Coordinate room blocks, meeting spaces, and special requests for group reservations.</p><br></li><li><p>Work closely with sales and conference teams to ensure all group needs are met and communicated effectively.</p><br></li><li><p>Oversee the reservations department, ensuring accurate and efficient processing of individual bookings.</p><br></li><li><p>Check previous night’s statistics, no Shows, and early departures.&nbsp;</p><br></li><li><p>Monitor reservation trends, cancellations, and no-shows to optimize room revenue and occupancy.</p><br></li><li><p>In conjunction with the Commercial Director / Revenue Manager, implement strategies to drive direct bookings and minimize reliance on third-party distribution channels.</p><br></li><li><p>In conjunction with the Commercial Director / Revenue Manager, implement pricing strategies for group bookings.</p><br></li><li><p>In conjunction with the Commercial Director / Revenue Manager, analyze booking patterns and market demand to adjust rates and availability as needed.</p><br></li><li><p>Utilize revenue management systems (RMS) and data analytics to forecast and maximize revenue opportunities.</p><br></li><li><p>Serve as the primary point of contact for group organizers and VIP guests, ensuring exceptional service and satisfaction.</p><br></li><li><p>Records and processes deposit information.&nbsp;</p><br></li><li><p>Identifies and records special billing instructions; approves credit after consultation in conjunction with the Finance team.&nbsp;</p><br></li><li><p>Communicate effectively with internal departments to coordinate guest requests, room allocations, and special arrangements.</p><br></li><li><p>Resolve guest concerns and complaints in a timely and professional manner.</p><br></li><li><p>Lead and motivate the reservations team, providing guidance and training as needed.</p><br></li><li><p>Conduct regular one-to-one performance conversations and yearend performance reviews to implement development plans to enhance team skills, motivation and productivity.</p><br></li><li><p>Prepare regular reports on group bookings, occupancy rates, and revenue performance.</p><br></li><li><p>Provide insights and recommendations based on data analysis to optimize operational efficiency and guest satisfaction.</p><br></li><li><p>Present findings and strategies to senior management to support decision-making processes.</p><br></li></ul><p><br>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><br> </div>

<p>Manage the collection, analysis, governance, and reporting of network planning and performance data to support strategic decision-making, route development, schedule planning, and network optimization. Ensure the availability of accurate, timely, and actionable network intelligence, performance insights, and market information to support the airline's commercial and strategic objectives. KEY RESPONSIBILITIES Manage the development and maintenance of network planning and performance databases, dashboards, and reporting tools to support decision-making across the airline. Lead the collection, validation, analysis, and interpretation of network, market, traffic, and performance data to support route planning and network optimization initiatives. Provide network performance analysis and regular reporting on route profitability, traffic flows, connectivity, market share, capacity utilization, and revenue performance. Monitor key network performance indicators and identify trends, risks, opportunities, and areas requiring corrective action. Support route evaluations, market studies, business cases, and network development initiatives through data-driven analysis and recommendations. Ensure the accuracy, integrity, and governance of network planning and market intelligence data from internal and external sources. Manage the preparation of management reports, network reviews, forecasts, and performance presentations for senior leadership and relevant committees. Oversee the utilization and enhancement of network planning, traffic analysis, and performance management systems and tools. Coordinate with Commercial, Revenue Management, Scheduling, Alliances, Finance, and Operations teams to ensure alignment of network information and analytical outputs. Evaluate industry, competitor, market, economic, and aviation trends to provide actionable insights supporting network strategy and planning activities. Lead and develop network information analysts, ensuring high-quality analytical outputs and continuous improvement in reporting capabilities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Aviation Management, Business Administration, Economics, Statistics, Data Analytics, Engineering, or a related field.</li><li>Minimum 6 years of relevant experience in airline network planning, network analysis, commercial analytics, aviation business intelligence, revenue management, or related fields.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>The Quality Assurance Auditor is responsible for maintaining the Quality Assurance Audit Programme, identifying areas of non-compliance and opportunities for improvement, monitoring corrective actions, and promoting a positive Safety, Quality, Security, and Just Culture across the organization.</span></p><br><br><p><span>The role supports the effective implementation and continual improvement of the Quality Management System (QMS) by conducting audits and inspections to assess compliance with applicable regulatory requirements, industry standards, and DHL Air (Bahrain) policies and procedures. The incumbent will provide independent assurance on operational compliance, identify risks, and support the development of corrective and preventive actions to enhance organizational performance and regulatory compliance. </span></p><br><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><p><strong><span>Regulatory Compliance Monitoring:</span></strong></p><br><br><ul><li><span>Monitor and assess compliance with applicable national and international aviation regulations, standards, directives, and industry best practices to ensure ongoing organizational compliance.</span></li><li><span>Review regulatory changes, amendments, and new requirements to determine their applicability and potential impact on company operations.</span></li><li><span>Support the Director Quality &amp; Compliance ME in conducting regulatory gap analyses and compliance assessments for new or revised regulatory requirements.</span></li><li><span>Communicate applicable regulatory requirements and compliance obligations to relevant departments and stakeholders.</span></li></ul><p><strong><span>Audit and Inspections Activities:</span></strong></p><br><br><ul><li><span>Conduct audits, inspections, and assessments activities in accordance with the approved Quality Assurance Audit Program.</span></li><li><span>Evaluate the effectiveness of operational processes, management systems, and internal controls against regulatory requirements, company procedures, IOSA Standards, and customer expectations.</span></li><li><span>Verify compliance across Flight Operations, Ground Operations, Engineering &amp; Maintenance, Safety, Security, and contracted service providers.</span></li></ul><p><strong><span>Compliance Reporting and Corrective Actions:</span></strong></p><br><br><ul><li><span>Collect, analyse, and evaluate objective evidence to determine levels of compliance and identify areas of risk or improvement.</span></li><li><span>Prepare comprehensive audit and surveillance reports, including findings, observations, and non-conformities.</span></li><li><span>Monitor, track, and verify corrective and preventive actions to ensure timely and effective closure of audit findings.</span></li><li><span>Conduct follow-up audits and verification activities to confirm the effectiveness and sustainability of corrective actions.</span></li></ul><p><strong><span>Documentation and Quality System Support:</span></strong></p><br><br><ul><li><span>Review company manuals, expositions, procedures, and operational documentation to verify continued alignment with regulatory and organizational requirements.</span></li><li><span>Support the maintenance and continual improvement of the Quality Management System by identifying opportunities to enhance compliance processes and controls.</span></li><li><span>Maintain accurate and complete audit records within approved audit management and reporting systems.</span></li></ul><p><strong><span>Ground Operations and Service Provider Oversight:</span></strong></p><br><br><ul><li><span>Monitor compliance of contracted and self-handled ground operations through audits, inspections, investigations, and surveillance activities.</span></li><li><span>Assess Ground Service Provider (GSP) performance against regulatory requirements, contractual obligations, and DHL operational standards.</span></li><li><span>Liaise with Ground Service Providers, vendors, regulatory authorities, and operational stakeholders to support audit and compliance activities.</span></li></ul><p><strong><span>Safety, Quality and Continuous Improvement:</span></strong></p><br><br><ul><li><span>Promote a positive Safety, Quality, Security, and Just Culture throughout the organization through effective communication and engagement.</span></li><li><span>Identify emerging compliance risks and opportunities for improvement and provide recommendations to management.</span></li><li><span>Contribute to the continual improvement of operational effectiveness, regulatory compliance, and quality system performance.</span></li></ul><br><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li><span>At least 5 years’ work experience in the field of Quality Assurance as a Lead Auditor in an Airline environment. </span></li><li><span>Holder of an Aircraft Maintenance Engineers License, Pilots Licence, Flight Dispatcher Licence, Load Master for at least 10 years, or holder of a degree preferably in Aviation management.</span></li><li><span>Must have strong leadership, interpersonal and teamwork skills.</span></li><li><span>Strong analytical competencies.</span></li><li><span>Capable of dealing with many different parties, each with their own interests – negotiation skills are essential for the job holder in obtaining the best solution.</span></li><li><span>Full understanding and knowledge of DHL and third-party airside operations.</span></li><li><span>Has held similar position in an airline or regulatory authority.</span></li><li><span>Successful completion of a Quality System Course, e.g.: Auditor / Lead Auditor Course.</span></li><li><span>Knowledge and experience to undertake Quality Control /Quality Assurance tasks and activities in aircraft maintenance, aircraft airworthiness management, flight operations, Ground Operations, and repair organizations.</span></li><li><span>Knowledge and experience with IQSMS or other Auditing software programs.</span></li><li><span>Excellent planning skills to meet the agreed audit dates and times by planning trips and times accordingly.</span></li><li><span>Must be able to plan and employ a systematic travel and audit plan.</span></li><li><span>Good computer (MS Office), writing and communication skills.</span></li><li><span>Thorough knowledge of International and National Civil Aviation Legislation.</span></li><li><span>Train the Trainer Course.</span></li><li>Fluent in written and oral English.</li></ul> <br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit programm.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>

<p>JOB PURPOSE Lead the Network Planning &amp; Performance function by overseeing network planning, network performance, and network information activities to support the airline's strategic growth objectives. Direct the development of network strategies, route evaluations, capacity planning initiatives, performance monitoring, and market intelligence to optimize network profitability, operational efficiency, and competitive positioning while ensuring data-driven decision-making across the organization. KEY RESPONSIBILITIES Lead the development and implementation of network planning strategies aligned with the airline's corporate and commercial objectives. Oversee route evaluations, market assessments, traffic forecasting, and business case development to support network growth and optimization. Direct network performance analysis to monitor route profitability, capacity utilization, market share, connectivity, and operational performance. Oversee the network information function to ensure the provision of accurate market intelligence, competitive analysis, forecasting data, and management reporting. Evaluate network opportunities and recommend route launches, frequency adjustments, capacity deployment, and schedule enhancements. Lead the preparation of network plans, forecasts, and performance reviews for executive management. Ensure the effective utilization of network planning, scheduling, and aviation analytics tools to support decision-making. Collaborate with Commercial, Revenue Management, Alliances, Finance, and Operations teams to align network initiatives with business objectives. Monitor industry trends, competitor activities, economic developments, and regulatory changes impacting network performance and growth opportunities. Lead, develop, and mentor managers and team members within Network Planning, Network Performance, and Network Information functions. Drive continuous improvement initiatives to enhance forecasting accuracy, reporting capabilities, analytical effectiveness, and planning processes.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION / QUALIFICATIONS</h2><p>Bachelor's Degree in Aviation Management, Business Administration, Economics, Statistics, Engineering, Finance, or a related field.</p><h2>EXPERIENCE</h2><p>Minimum 8 years of relevant experience in airline network planning, network performance, commercial strategy, aviation analytics, or related functions.</p><h2>About Application Process</h2><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph Passport Copy</p>

<p><b>JOB PURPOSE:</b> Specialist Safety Training is responsible for ensuring that effective safety training is maintained across the organization and the wider community at the airside of BIA, in compliance with ICAO Annex 19, ICAO Doc 9859, BAC ASMS, and the associated procedures and guidelines. KEY ACCOUNTABILITIES: Airside Safety Responsibilities Ensures the development, review, and update of the Aerodrome Safety department's Training and Competency Requirements Manual. Ensures that the Training and Competency Requirements Guidelines established for all stakeholders is reviewed, updated, published, enforced, and monitored. Participates in safety audits to ensure conformance of stakeholders with the training and competency requirements. Develops training material for safety inductions, familiarization and awareness sessions, and ensures their delivery in an appropriate frequency in the interest of continuous improvement to safety performance. Prepares new training sessions based on the safety trend and root cause analysis performed across the department and aviation industry, in order to prevent and mitigate safety hazards. Participates in and supports with safety investigations to ensure that the training element is considered, and that the corrective actions are commensurate with the training requirements. Ensures that PLB and VDGS training is performed in line with the established procedure. Maintains training records for PLB and VDGS. Manages the license and username/password issuance process for PLB and VDGS operation. Ensures that all new contractor staff performing duties at the airside are enrolled in a safety induction. Carries out class room driving familiarization sessions, and on site practical familiarization of the airfield as part of the driving permit issuance process. Monitors the performance of On Job Training for staff as part of the Manoeuvring Area driving permit issuance process. Maintains a record of all Manoeuvring Area driving assessments performed by Airside Operations. Supports with the review and update of procedures, manuals, instructions, advisory circulars, and safety flashes to ensure that the critical training elements are considered as and when necessary. Performs monthly, quarterly, half annual, and annual analysis of training deliverables, including awareness sessions, safety inductions, PLB and VDGS training and assessment, training audits and spot checks. Ensures that Airside Operations and Aerodrome Safety staff are trained and familiarized with the particulars of all SOPs, Manuals, instructions, advisory circulars, and safety promotion material. Utilizes globally recognized training methodologies and tools when delivering training sessions and assessments. Manages the process of issuing training certificates to staff as and when required. Ensures that Airside Operations staff are trained and competent in performing critical duties such as hand marshalling, follow-me escort, aircraft repositioning, Runway / Taxiway / Stand inspections, VDGS operation, safe aircraft parking, and GRF inspection and reporting. Develops and delivers training material to Aerodrome Safety and Airside Operations staff to ensure their competency in ICAO regulations, SARPS, and local BCAA regulations. Monitors the performance of external training providers in the performance and delivery of training sessions that have an impact on safety at the airside. Ensures that all BAC Management are trained and competent in their safety related roles and responsibilities including change management, risk assessment, safety policies, safety objectives in line with ICAO Doc 9859 chapter 8.3.7. Ensures that appropriate human factors training is delivered to all BAC staff, and that the same training is mandated to be performed by stakeholder trainers for their staff. Establishes, monitors, and maintains safety performance indicators to measure the frequent delivery of safety training. Utilizes case studies from safety occurrences at the airside such as accidents, incidents, near misses, violations in order to improve existing training material and the competency and awareness of staff at the airside. Performs training needs and gap analysis to ensure that the existing training program meets the safety, regulatory, and operational requirements. Ensures that Aerodrome Safety staff performing SPI/SPT analysis are trained and competent for the task. Ensure that the accountable manager (CEO) receives specific safety training in compliance with ICAO Doc 9859 section 9.6.4.8. Maintains a tracker for all training deliverables for Aerodrome Safety and Airside Operations staff and ensures that training targets are met in a timely manner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in aviation management, or equivalent qualification.</li><li>ACI Safety Management Diploma, or equivalent desirable.</li><li>Aviation Legislation and ICAO Annexes training.</li><li>Competent in Aerodrome Safety Management System.</li><li>Certification demonstrating competency in preparing and delivering training programs.</li><li>Minimum 5 years experience with special focus on aerodrome safety and relevant training programs.</li></ul>

<p>To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times. Ensure all reservations are accurately actioned within the same working day To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level.</p><p><strong>Desired Candidate Profile</strong></p><p>English Language - Fluency is required Knowledge of the Arabic language is an advantage Previous experience in a similar capacity is required/preferred in Accor Hotels Excellent telephone presentation, sales skills, and ability to sell is a plus Highly interactive and people-friendly attitude Knowledge of Opera PMS is mandatory</p><p>Team player and dedication</p>

<p>MAIN OBJECTIVES: To implement Gulf Air s Summer/Winter Schedules on the short term with emphasis on minimization of cost achieving most effective utilization of resources. To control and distribute planned Gulf Air schedule for the current season and co-ordinate the planned operation with all internal GF departments to ensure maximum revenue benefit to the company. To implement schedule changes to gain advantage from all possible revenue opportunities. To optimise the current schedule with all possible changes and aircraft utilisation in coordination with network planning. Responsible to maintain an optimum slots portfolio for Gulf Air.</p><p>MAIN DUTIES:</p><p>1. Implementing of Gulf Air seasonal summer/Winter short-term schedule changes to gain advantage from all possible revenue opportunities.</p><p>2. Liaise with Network Planning to evaluate demands trends, identify customer s needs and seasonal capacity variations to develop optimum schedules.</p><p>3. Ensure efficient coordination with Flight Operations, Technical, Joramco, Planning, Revenue Management, Sales, Marketing, Customer Services to strike balance between optimum uses of resources versus revenue earning potential.</p><p>4. Manage and coordinate slots and secure the requied slot for all GF network schedule for short term plan.</p><p>5. Represent Gulf Air in IATA, AACO Schedule meetings and ensure necessary slots are secured.</p><p>6. Continually review and revise the schedule to match supply of travel with anticipated demand in coordination with Network Planning.</p><p>7. Implement the schedule Optimization in coordination with Network Planning, thereby maximizing revenue and minimizing costs.</p><p>8. Manage and ensure Engineering and operational requirements in the short term are complied with thereby not compromising the safety of Gulf Air operations.</p><p>9. Coordinate any changes both within GF and with external authorities to ensure that these changes are handled in an efficient manner.</p><p>10. Implement changes if required for extra flights on seasonal basis in short term planning stage such as Haj, Ramadan Umrah, F1, Teachers movement, Iraq Arafa and Arbaeen movement, etc.</p><p>11. Represent Commercial Planning in any schedule related forums.</p><p>12. Liaise with country manager concerning their schedule requirements and wherever it is practical/ justifiable to implement any changes to the schedule.</p><p>13. Handle any short notice requirements for schedule changes, as a result, of Engineering, Crewing constraints or VIP movements, national emergencies, etc. and ensure that GF interests are protected and minimal disruption to the core schedule.</p><p>14. Development of Gulf Air seasonal summer/Winter schedules based on agreed route and frequencies and fleet plan. Provide scheduling options by making capacity adjustments to accommodate change in market conditions.</p><p>15. Develop and implement any changes critical to the realization of the schedule taking all issues into consideration, including but not limited to future fleet deployment, rotational feasibility, future slot availability, crewing constraints and heavy maintenance, thus ensuring that Gulf Air operating goals are realized.</p><p>16. Maintain Gulf Air network slot portfolio and participate in negotiations with airport slot coordinators and airline schedulers to secure the most optimum slots for Gulf Air or recommend solutions to slot congested Airports. Appraise slot values at various slot constrained airports.</p><p>17. Co-ordinate with the respective Civil Aviation Authorities in countries where Gulf Air operates and ensure that each seasonal schedule is approved as filed.</p><p>18. Coordinate with Publication to ensure that accurate information is displayed in sync in all these schedule distribution systems.</p><p>19. Provide and maintain GF aircraft utilization/ASK/seat/aircraft count data and comparison on current and planned season on monthly basis manner.</p><p>20. Responsible for current seasonal fine tuning and schedule recovery within control period of schedule planning.</p><p>21. Responsible to ensure business cases are in place for any unplanned changes due to technical reason.</p><p>22. Monitor delays allocated under commercial division and raise any dispute if found.</p><p>23. Maintaining data in slot sets for the current planned season during the season and maintain data accuracy.</p><p>24. Maintain constraints data in schedule during the planned current schedule to be able to plan flights with no violations at airport or equipment level.</p><p>25. Maintaining record of current Fleet technical status.</p><p>26. Oversight and maintain record of charter flights for all the required approvals and following to ensure securing all approval before the commencement of operation.</p><p>27. Prepare Business Cases for all current schedule changes and maintain a record containing the type of changes; i.e due to commercial, mainteance, operational, etc.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION: University degree in Business Management; Mathematics is preferred. Degrees in Aviation, Statistics, Economics, or Logistics are also considered.</p><p>EXPERIENCE: Minimum 7 to 10 years with airline s commercial planning/scheduling, slot portfolio development and slot valuation, Schedule publication or distribution and operational experience in the airline industry plus management training.</p><p>About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph Passport Copy</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements.</li><li>Also, to maintain effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.</li></ul><br><b>Key Result Responsibilities</b> <br><ul><li>Assists the “Airport Manager” in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual.</li><li>Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager to resolve accordingly</li><li>Liaises with Airport Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.</li><li>Reports to the “Airport Manager” and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.</li><li>Ensures all “Dangerous Goods” related incidents are reported to respective local authorities and the headquarters immediately.</li><li>Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.</li><li>Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.</li><li>Ensures adherence of handling agents to Company’s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.</li><li>Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Air Arabia at all times.</li><li>Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.</li><li>Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers’ complaints; compiles necessary reports and forwards to Airport Manager accordingly.</li><li>Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.</li><li>Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.</li><li>Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.</li><li>Deputizes the Airport Manager in his/her absence.</li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.</li><li>Basic Airport safety and security procedures and regulations trainings are a must.</li><li>“IATA Dangerous Goods Regulations”, “Passenger Handling”, and “Ground Operations Procedures” trainings or certificates are a must for this role.</li><li>Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.</li><li>Proficient in “Passenger Handling System” and “Departure Control System” (DCS).</li><li>Proficient in Microsoft Office suite, Internet, Web Search.</li><li>Good written and verbal communication skills, reports writing, etc.</li><li>Very good in English and Arabic.</li></ul><br><b>Work Experience</b> <br><ul><li>3-5 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.</li><li>Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.</li><li>Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.</li><li>Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.</li><li>Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.</li><li>Familiar with monitoring service level agreements (SLAs).</li><li>Capable for implementing policies, procedures, and manuals in line with standards and regulations.</li><li>Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.</li><li>Composed, self-confident and focused, capable of handling emergencies with control.</li><li>Possesses effective time management, problem solving and decision making skills.</li><li>Dynamic with high accuracy and attention to details.</li></ul><br><br> </div>

<p>The Spa Receptionist serves as the first point of contact for guests visiting the Spa &amp; Wellness Center. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment scheduling, guest assistance, and administrative support. The ideal candidate is highly organized, customer-focused, and passionate about luxury hospitality. Arabic language proficiency is required for this role.</p><p>What you will do</p><ul><li>Welcome spa guests warmly and provide a personalized and professional experience.</li><li>Manage spa reservations, appointments, cancellations, and modifications through the reservation system.</li><li>Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.</li><li>Process payments, maintain accurate records, and reconcile daily transactions.</li><li>Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.</li><li>Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.</li><li>Maintain cleanliness and organization of the spa reception area.</li><li>Respond promptly and professionally to guest requests, concerns, and feedback.</li><li>Ensure compliance with Four Seasons service standards, policies, and procedures.</li><li>Assist with administrative tasks, reporting, and inventory support as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What you bring</p><ul><li>Previous experience in a luxury hotel.</li><li>Excellent interpersonal and communication skills.</li><li>Fluency in Arabic and English is required.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office and hotel/spa reservation systems is an advantage.</li><li>Professional appearance and positive attitude.</li><li>Ability to work flexible shifts, including weekends and public holidays.</li><li>Strong attention to detail and commitment to exceptional guest service.</li></ul><p>What we offer:</p><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Employee Discount for stays at any Four Seasons worldwide</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals</li></ul>

<p>Beond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Flight Operations to lead the development, certification and oversight of the Flight Operations function for our Bahrain AOC, based in Manama, Bahrain. The Nominated Postholder Flight Operations is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure safe and efficient flight operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility</p><p>Determine flight operational standards, practices and safety policy, ensure compliance with the applicable regulations and the AOC, and provide effective Standard Operating Procedures</p><p>Define the Flight Operations budget and oversee Flight Operations Support, including Crew Scheduling and Operations Control</p><p>Assess and review route and aerodrome selection and flight-crew competency, and liaise with the Nominated Postholder Ground Operations on new airports and handling requirements</p><p>Issue, or delegate the issue of, Operations Manual Parts A, B and C, the Cabin Safety Manual and the Cabin Operations Manual, and implement new BCAA/EASA/ICAO requirements, in coordination with Compliance Monitoring Lead</p><p>Crew Resource Management and implement the department Safety Management System (SMS) under the Safety Manager</p><p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Hold, or have held, a valid flight crew licence (ATPL/CPL) with ratings appropriate to a type of operation conducted under the AOC (Bahrain CAR-OPS / ORO.AOC.135).</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain CAR-OPS / ORO.AOC.135).</li><li>Practical experience and expertise in the application of aviation safety standards and safe operating practices.</li><li>Thorough knowledge of the applicable Bahrain ANTR and BCAA requirements, Operations Manual structure and flight-time-limitation schemes</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Current or recent command on the Airbus A320/A321 family.</li><li>Prior experience as a nominated postholder / a new-AOC stand-up.</li><li>ICAO English Level 4 or above where operational.</li></ul>