وظائف مهندسى امن معلومات في البحرين

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Food Service Shift Lead is responsible for performing all tasks related to food services and monitoring other country national employees in accordance with the performance work statement. Food Services include the following: cooking, baking, serving and replenishing food, assisting with storeroom operations (i.e., ordering subsistence, receiving, off-loading trucks, stocking, relocating food, etc.), cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, bussing tables in dining areas, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor repair of food service equipment, off-loading subsistence and supply items, removing delivered items from pallets and storing items per requirements. This position reports to the Food Service Supervisor and may supervise food service workers, dining facility attendants and stock clerks. Responsibilities + The Contractor shall comply with applicable NAVSUP, NAVMED, DoD and other references, instructions, and directives listed in J-1300000-02. + Responsible for escorting/monitoring other country national employees and vendors in accordance with the performance work statement. + Responsible for communicating and upholding company standards, leading by example, working as a team to provide professional food services. + Shall assist the Storeroom and Food Service Supervisors as required to operate food service services 24/7/365. + Responsible for ensuring a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities, areas and grounds. + Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). + Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. + Performs other duties as assigned. Qualifications MINIMUM QUALIFICATIONS: + Must have a High School diploma or equivalent + Must have and maintain a current Serve-Safe certification (Within 3 years). + Must have a valid CPR. + Must have a current, valid U.S. Passport and U.S. or Local Driver’s License and able to drive a standard transmission vehicle. + Must be able to read, write, speak and understand English fluently. Experience: + A minimum of one (1) year of related work in food service with progressive supervisory experience. Skills: + All Contractor personnel shall complete Food Service Sanitation and Safety training requirements per Section 2-1.2.2.C, Chapter 1 of NAVMED P-5010. + Thorough understanding of quality customer food service and preparation of nutritional meals. + Must be able to work under pressure. + Service oriented. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Company Description</p><br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Description</p><br><p>​​​​​​When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><p>We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><ul><li><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><br></li><li><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</p><br></li><li><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><br></li><li><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule</p><br></li><li><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP</p><br></li><li><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><br></li><li><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><br></li></ul><br>Qualifications<br><p>Qualifications</p><br><ul><li><p>You have at least 3-5 years of experience in supermarket or restaurant&nbsp;&nbsp;</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>Good communication skills, and always like to be hands-on with several tools.</p><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills.&nbsp;</p><br></li><li><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><br></li><li><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><br></li><li><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p><br></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>What You'll Get to Do:</b></p><ul><li>Support the deployment of new hardware as a service devices (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.</li><li>Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.</li><li>Deploy PCs by unboxing equipment, disposing of packaging materials, and transporting systems to buildings throughout the worksite.</li><li>Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.</li><li>Complete break-fix actions for EUHW devices, adhering to all work instructions and documenting work in tickets.</li><li>Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in tickets.</li><li>Communicate with regional lead(s) and on-site end-user POCs to execute system replacements, break-fix actions, and device returns.</li><li>Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met.</li><li>Report progress, challenges, and completed tasks to the project lead.</li><li>Support completing all actions within the timeframe required by Service Level Requirement (SLR).</li></ul><p>These Qualifications Would be Nice to Have:</p><ul><li>ITIL Foundations v3 or v4 Certification.</li><li>Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.</li><li>Knowledge of network configurations and security protocols.</li><li>Strategic thinker with a results-oriented mindset.</li><li>High attention to detail and accuracy.</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>You'll Bring These Qualifications:</b></p><ul><li>Bachelor's degree in IT or related field, and 2 years related experience; additional years of related experience may be substituted in lieu of a degree.</li><li>Must be a US Citizen and posess an active DoD Secret Clearance.</li><li>Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).</li><li>Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).</li><li>Proficient with Windows operating systems, including installation, configuration, and troubleshooting.</li><li>Strong knowledge of hardware, including desktops, laptops, and peripheral devices.</li><li>Ability and willingness to carry up to 30 lbs of equipment.</li><li>Familiarity with imaging and deployment tools (e.g., MECM or similar).</li><li>Familiarity with data migration and backup procedures.</li><li>Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.</li><li>Ability to work independently and in a collaborative, team-oriented environment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Job Summary</strong></p><br><p>The Transport planner will be working under the Senior Transport Planner or the Team Leader of Transport Planning for various Traffic studies project in Bahrain. The Transport Planner will be responsible for preparation of study, preparation of reports, QA/QC etc.</p><br><p>The position of Transport planner involves :</p><br><ul><li>The ability to prepare Transport Notes, Statements and Reports and Site Access Appraisals.</li></ul><ul><li>An understanding of relevant Bahrain TIA, Parking guidelines and BRDM standard.</li></ul><ul><li>Analysis of traffic survey data</li></ul><ul><li>Carrying out trip generation, parking assessments,</li></ul><ul><li>Using traffic modelling softwares, viz VISSUM/VISSIM and junction nalysis tools like SYNCHRO/SIDRA, etc</li></ul><p><strong>Duties &amp; Responsibilities</strong></p><br><p>Using prescribed methods and under direct supervision, performs specific and limited portions of a broader assignment of an experienced engineer.</p><br><ul><li>Applies standard practices and techniques in specific situations, adjusts and correlates data, recognize discrepancies in results, and follows operations through a series of related detailed steps or processes.</li></ul><ul><li>Prepares/ supervises the preparation of drawings and visual aids.</li></ul><ul><li>Performs basic survey work and manage traffic surveys.</li></ul><ul><li>Run Traffic models, calculations and design software.</li></ul><ul><li>Assignments usually include one or more of the following: calculations, preparation of plans and specifications, process study, research investigations, report preparation, and other activities of limited scope requiring knowledge of principles and techniques commonly employed in a specific narrow area of assignments.</li></ul><ul><li>Conducts calculation checks.</li></ul><ul><li>Draws engineering conclusions for data analysis within area of technical proficiency.</li></ul><ul><li>Works on small projects or portions of large projects, with work reviewed by senior or appropriately experienced engineer.</li></ul><ul><li>Researches and ensures assignments meet regulatory and industry codes, Local laws and requirements, as well as client requirements.</li></ul><ul><li>Under direction of a professional or suitable experienced engineer, managers small tasks or portions of larger project.</li></ul><ul><li>Attending meeting and taking MoM.</li></ul><ul><li>Design Co-ordination with team members.</li></ul><ul><li>Assist with delivery of program and profit objectives by completing tasks on time and budget.</li></ul><p><strong>Professional Development</strong></p><br><ul><li>Maintain, develop and retain the highest appropriate standard of technical skill.</li><li>Commit to continual professional development by expanding knowledge and skills in integrated transport/land-use planning, travel demand management and modal shift initiatives.</li></ul><p><strong>Team Work</strong></p><br><ul><li>Maintain good communication and co-operate with all project team members.</li><li>Find opportunities to cooperate with members of other groups.</li></ul><br>Qualifications<br><ul><li>Bachelors degree in Civil Engineering and Masters in Transport Planning or Transportation Engineering or equivalent will be preferred</li></ul><ul><li>Minimum 5 years of experience in the field of Transport planning or similar</li></ul><ul><li>Knowledge of AutoCAD</li></ul><ul><li>Must have worked on traffic analysis tools such as SYNCHRO, SIDRA, VISUM, VISSIM and HCS and should have successfully handled minimum 2 projects of reasonable size using VISSIM tool</li><li>Must have experience in parking management, parking demand and supply, parking design within buildings, traffic circulations, determining the number of accesses/egresses</li></ul><ul><li>Knowledge of Python and/or Visual Basic (VB/VBA) for transport modeling, data analysis, and process automation is preferred.</li></ul><p><strong>Person Specification (Personality Attributes)</strong></p><br><ul><li>Accuracy and good attention to detail.</li></ul><ul><li>Strong acumen in research and development</li></ul><ul><li>High standard of work ethic and ability to use initiative.</li></ul><br>Additional Information<br><p>Authorised to work in Bahrain and previous registration with CRPEP preferred.</p><br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Development Manager will be the driving force behind our customer acquisition and market expansion strategies. You will be responsible for identifying, prospecting, and onboarding a diverse portfolio of clients, ranging from retail user networks and High-Net-Worth Individuals (HNWIs) to institutional investors, family offices, and corporate partners.</p><p>Key Responsibilities</p><p>Institutional &amp; Corporate Growth (B2B)</p><ul><li>Identify and pitch to institutional clients, including hedge funds, family offices, asset managers, and proprietary trading firms in Bahrain and the wider GCC.</li><li>Onboard corporate clients seeking corporate crypto treasury solutions, payment gateways, or OTC trading services.</li><li>Develop relationships with liquidity providers and market makers to enhance exchange depth.</li><li>Manage the end-to-end B2B sales cycle, from initial outreach and platform demonstration to contract negotiation and successful onboarding.</li></ul><p>Retail &amp; High-Net-Worth Individual (HNWI) Expansion (B2C)</p><ul><li>Collaborate with the marketing team to design and execute high-impact retail user acquisition campaigns, referral programs, and affiliate networks.</li><li>Build a pipeline of HNWIs and VIP traders, offering them white-glove onboarding and tailored VIP account services.</li><li>Attend and represent the exchange at local and regional blockchain, fintech, and financial networking events to drive brand awareness and user adoption.</li></ul><p>Strategic Partnerships &amp; Ecosystem Building</p><ul><li>Forge strategic alliances with traditional financial institutions (banks, payment processors) in Bahrain to create fiat on/off ramp synergies.</li><li>Partner with regional blockchain projects, web3 communities, and influencers to funnel traffic to the exchange.</li><li>Cross-sell exchange products, including staking, yield generation, and API integration, maximizing the lifetime value of acquired partners.</li></ul><p>Market Intelligence &amp; Compliance</p><ul><li>Act as the voice of the customer, gathering feedback across all segments to inform the product roadmap and user experience enhancements.</li><li>Ensure all business development activities strictly adhere to the Central Bank of Bahrain s (CBB) Crypto-Asset Module and local AML/KYC regulations.</li><li>Track and report on KPIs, conversion rates, and pipeline health using CRM software (e.g., Salesforce, HubSpot).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8+ years of proven success in Business Development, B2B Sales, or Partnerships.</li><li>At least 1-2 years specifically within the cryptocurrency, blockchain, or fintech space (Preffered).</li><li>An existing, warm network of institutional players, family offices, or HNWI clients in Bahrain and the GCC region is a massive advantage.</li><li>Deep understanding of digital assets, spot/margin trading, OTC desks, APIs, and the broader Web3 ecosystem.</li><li>Familiarity with the financial regulatory landscape in Bahrain (CBB) and the MENA region.</li><li>Exceptional presentation, negotiation, and communication skills.</li><li>Ability to explain complex technical and financial concepts to both retail novices and sophisticated institutional traders.</li><li>Fluent in English (Arabic is highly preferred to engage local markets effectively).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Identify, develop, and close new enterprise business opportunities across ICT solutions (ERP, Cloud, Cybersecurity, Networking, Infrastructure, Managed Services).</p></li><li><p>Manage and grow relationships with existing enterprise accounts, ensuring high customer satisfaction and repeat business.</p></li><li><p>Build and maintain a strong sales pipeline using SAP CRM, with accurate forecasting and reporting.</p></li><li><p>Work closely with pre-sales, technical, and vendor teams to develop tailored customer proposals.</p></li><li><p>Conduct client meetings, presentations, and product demonstrations in both English and Arabic.</p></li><li><p>Stay updated on market trends, competitor activity, and emerging technologies (AI, Cloud, Cybersecurity) to identify new opportunities.</p></li><li><p>Prepare and submit tenders/proposals in coordination with the bids team.</p></li><li><p>Represent the company at industry events, exhibitions, and customer engagements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Qualifications &amp; Experience</p><ul><li><p>Bachelor's degree in business, IT, Engineering, or related field.</p></li><li><p>Minimum 3+ years of experience in Enterprise ICT / B2B technology sales.</p></li><li><p>At least 2–3 years of local market experience in Bahrain .</p></li><li><p>Proven track record of achieving/exceeding sales targets in an enterprise/B2B environment.</p></li><li><p>Strong understanding of ICT products and solutions (hardware, software, cloud, cybersecurity).</p></li><li><p>Valid sales certification from at least one major technology vendor — Microsoft, Dell, Cisco, Apple, Fortinet, SAP, or an equivalent recognized vendor certification.</p></li><li><p>Excellent communication, negotiation, and relationship-building skills.</p></li></ul><p>Required Skills &amp; Attributes</p><ul><li><p>Native Arabic speaker, with fluent English (spoken and written).</p></li><li><p>Self-motivated, target-driven, and able to work independently.</p></li><li><p>Strong presentation and consultative selling skills.</p></li><li><p>Familiarity with SAP CRM or similar CRM tools is an advantage.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p>Overview</p><p><br></p><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Team Lead, Firefighter will participate in duties of protecting life and property and fire fighting/rescue operations.</p><p><br></p><p><br></p><p>Responsibilities</p><p><br></p><p>Provide fire protection services to ensure adequate, proficient, and prompt response to all fire protection dispatch calls to treat injuries and minimize loss of life and damage to property</p><p>Perform structural, crash, confine space rescue procedures and participate in the department’s established fire training programs which is designed to provide additional experience in the area of firefighting / rescue operations.</p><p>Proficiently operate fire apparatus and related equipment.</p><p>Clean, wash, tests apparatus, hang hoses and polish vehicles.</p><p>Complete and submit Fire Protection Response report specified by NFIRS with in required timelines.</p><p>Will be required to work on Bahraini and US holidays</p><p>Medical Certification to perform job will be required.</p><p>In addition to the above, performs other tasks as directed by Supervisor</p><p><br></p><p>Qualifications</p><p><br></p><p>MINIMUM QUALIFICATIONS:&nbsp;</p><p><br></p><p>US National Requirements</p><p><br></p><p>Firefighter I and II, CPR AHA or Red Cross, Hazmat Awareness/Operations, Hazmat IC, NREMT-Basic, Fire Officer I, Fire Inspector I, Fire Instructor I, Tender Operator, ARFF Operator and Confine Space Rescue.</p><p>NIMS 100, 200, 700, 800</p><p>Public Safety Tele-communicator I &amp; II Certification</p><p>All firefighter certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</p><p>Must have the ability to obtain and maintain a NACI security clearance</p><p>Foreign National Requirements</p><p><br></p><p>Firefighter I and II, CPR AHA or Red Cross, Hazmat Awareness/Operations, Fire Officer I, Fire Inspector I, Fire Instructor I, Tender Operator, ARFF Operator and Confine Space Rescue.</p><p>NIMS 100, 200, 700, 800</p><p>Public Safety Tele-communicator I &amp; II Certification</p><p>All firefighter certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</p><p>Experience:</p><p><br></p><p>At least 8 years of firefighting and previous Crew Chief experience</p><p>Skills:</p><p><br></p><p>Must have excellent communications and cognitive skills to effective handle emergency operations</p><p>Must have good computer skills for daily reporting requirements</p><p>Must have good interpersonal skills to promote effective team and group dynamics</p><p>WORKING ENVIRONMENT: Hazardous and stressful conditions, be able to work long hours, overtime and live among fellow firefighters.</p><p><br></p><p>&nbsp;</p><p><br></p><p>PHYSICAL ACTIVITIES:</p><p><br></p><p>Work will require lifting up to 50 lbs.; stooping; climbing; prolonged standing; prolonged sitting; and working with or in areas where a potential could exist for exposure to the weather.</p><p>Employee use of Personal Protective Equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.</p><p>Must comply with OSHA, EPA, Fire Regulations and published Company work rules</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<p>We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III-Automation Test at JPMorgan Chase within the Commercial and Investment bank for payments technology business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives.</p><p><strong>Job responsibilities</strong></p><ul><li>Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems</li><li>Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li><li>Automation Using Cucumber, Cypress, Selenium, Playwright</li><li>Ability to customize BDD/Selenium in various integrations</li><li>Knowledge and ability to design, build maintain test automation framework</li><li>Automation test cases and feature file creation</li><li>Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.</li><li>Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.</li><li>Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Formal training or certification in software engineering concepts and 6+ years of applied experience.</li><li>Experience working in Agile delivery environments and understanding of the Software Development Life Cycle (SDLC).</li><li>Functional testing experience, including test preparation, test design, execution, and results reporting.</li><li>Experience partnering with QA (manual and automation), developers, and subject matter experts (SMEs) to understand the business domain, requirements, and system functionality.</li><li>Experience designing, developing, maintaining, executing, and reporting automated test suites using Cucumber, Cypress, Selenium, and Playwright , including tracking and communicating automation status and quality metrics.</li><li>Experience with defect lifecycle management, including defect logging, verification/re-testing, and tracking through closure in collaboration with engineering teams.</li><li>Hands-on experience across system design, application development, testing, and operational stability concepts.</li><li>Experience developing, debugging, and maintaining code in a large-scale enterprise environment using one or more modern programming languages.</li><li>Experience with Oracle/RDBMS to support testing and troubleshooting, with a solid understanding of CI/CD , application resiliency, and security considerations, and strong interpersonal skills to collaborate across teams and support timely problem resolution.</li><li>Experience within Trade Domain</li></ul>

<p><h4>Company description</h4> <p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Shift technician</strong></p> <p>As a Shift Technician, you will be responsible for attending daily briefings and executing planned maintenance activities for guest villas to ensure the proper functionality of electrical systems and equipment. You will efficiently handle maintenance requests, install and maintain safety components, troubleshoot electrical hazards, and assist during emergency situations. The role includes conducting routine inspections, recording repair and maintenance activities, and ensuring timely attendance to assigned duties. You will also support the engineering team during emergencies, participate in fire and safety exercises, and contribute to maintaining a safe, efficient, and operational environment across the resort.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <p><strong>Routine maintenance and installation:</strong> Execute maintenance plans for guest villas to ensure the proper functioning of lighting, plumbing, HVAC, and other electrical systems. This includes installing electrical apparatus, fixtures, and equipment for alarms and other systems, as well as safety and distribution components such as switches, resistors, circuit-breaker panels, and connecting wiring in electrical circuits and networks to ensure compatibility of components.</p> <p><strong>Emergency response and troubleshooting:</strong> Standby for emergency electrical work after midnight as per duty roster. Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units. Attend to any faults and breakdowns of electrical equipment, wiring installations, and fixtures in all rooms and public areas, as well as respond to fire alarm faults, fires reported by reception, and breakdowns of major equipment such as generators, STP, and desalination plants.</p> <p><strong>Documentation and reporting:</strong> Maintain records of electrical parts used during repairs and communicate with the Engineering Supervisor for parts ordering. Check all logbooks to ensure proper documentation of maintenance requests and materials used, and report any major operational issues to the Engineering Supervisor or Assistant Chief Engineer. Attend duties punctually as per the duty roster and assist engineering crews as needed.</p> <p><strong>Training and compliance:</strong> Attend the regular morning briefing with the Assistant Chief Engineer/Director of Engineering and participate in monthly fire hydrant exercises. Additionally, attend all job-oriented training conducted by the Engineering Department and HR, ensuring cleanliness around the electrical workshop and job sites. Prioritize safety at all times when performing duties and assist engineering crews in times of emergency or natural disasters.</p> <h4>Qualifications</h4> <p><strong>Experience and qualifications:</strong> A minimum of three (3) years' experience in a similar role within a five-star hotel or similar organization, along with a certification or diploma.</p> <p><strong>Skills and communication:</strong> Strong interpersonal written and verbal communication skills are necessary.</p> <p><strong>Additional considerations:</strong> Locally available candidates are advantageous.</p> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About mantis collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>1.) CHILLER SALES ENGINEER (APPLIED)</strong></p><ul><li><p> With HVAC sales background</p></li><li><p>Experience in CHILLERS/AHU/FCU sales business</p></li><li><p>Knowledge of CHILLERS, AHU, FCU… etc.</p></li><li><p>Strong HVAC Sales, Marketing and Customer Service background.</p></li><li><p>Able to use software for chillers, ahu &amp; FCU selection</p></li><li><p>Able to prepare the commercial offer with all support technical details</p></li><li><p>Able to establish new and maintaining existing relationship with customers</p><br></li></ul><br><p><strong>2.) SPARE PART SALES ENGINEER</strong></p><ul><li><p>Good Knowledge of DX and Chillers, AHU &amp; Fan Coil Unit spare parts.</p></li><li><p>Generate New enquiry.</p></li><li><p>Follow-up for delivery and payment.</p></li><li><p>Target new customer</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>-</p><p></p></section>

<p>RCM FACILITATOR is required by our Client, to be assigned on a contract basis, located in Bahrain.</p><p>STARTING DATE: ASAP</p><p>DURATION: 6 mos (with possible extension)</p><p><strong>PRINCIPAL RESPONSIBILITIES</strong></p><ul><li>Lead RCM workshops, optimizing maintenance strategies, and driving asset reliability improvements to enhance safety, compliance, and operational performance</li><li>Lead RCM workshops, engaging cross-functional teams to identify failure modes, analyze risks, and determine appropriate maintenance strategies.</li><li>Facilitate discussions on functional failures, failure modes, and effects to optimize asset performance and reliability.</li><li>Collaborate with asset managers to develop asset hierarchies and criticality assessments.</li><li>Provide expertise in integrating RCM methodologies into the asset management framework</li><li>Analyze historical maintenance and operational data to identify trends, risks, and opportunities for optimization</li><li>Train and mentor maintenance teams, engineers, and other stakeholders on RCM principles and practices.</li><li>Develop training materials and conduct workshops to enhance organizational understanding of reliability engineering.</li><li>Ensure all maintenance and reliability initiatives align with regulatory requirements and industry standards.</li><li>Stay updated on advancements in RCM methodologies and oil and gas industry practices.</li></ul><p><strong>EXPERIENCE / QUALIFICATIONS</strong></p><ul><li>20+ years of experience in the oil and gas industry. The ideal candidate will have a deep understanding of reliability-centered maintenance methodologies, asset management practices, and failure analysis techniques.</li><li>Advanced certifications in RCM, reliability engineering, or asset management (e.g., CMRP, CRL, ARP) are highly preferred.</li><li>Expertise in RCM methodologies, RCA, FMEA, and predictive maintenance tools.</li><li>Proficiency in CMMS platforms such as SAP PM, Maximo, or similar.</li><li>Strong analytical skills with the ability to interpret complex data and make actionable recommendations.</li><li>Exceptional facilitation and communication skills to drive collaboration among diverse teams.</li><li>Leadership abilities with a focus on mentoring and empowering team members.</li><li>Strategic thinking and problem-solving skills for complex operational challenges .</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements &amp; Summary</strong></p><p>Company : Mentor IMC Group</p><p>Skills : Maintenance Engineer , Reliability Engineer</p><p>Experience : 20 + Years</p><p>Education : Bachelors/3-5 yr Degree</p><p>Location : Bahrain, Bahrain</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position Title: C2 Systems Common Operational Picture (COP) SME Location: Germany (DEU) Position Type: Full-time Salary Range : $80,000 - $90,000 plus uplifts Security Clearance Requirement: Position requires active security clearance Certification Requirements: CompTIA Security+ Years of Experience: 3-5 years in relevant field Roles and Responsibilities: This position reports directly to the PM, Site Lead, or their designee.<br> The C2 Systems Analyst serves as the subject matter expert (SME) to enable C4I systems throughout the DoD to share information to build a common operational picture (COP) and Common Tactical Picture (CTP) to enable leaders to make accurate and informed decisions based on situational awareness.<br> The Joint Tactical Common Operational Picture Workstation (JTCW) is a Windows-based tactical COP suite designed for battalion level and above to facilitate command and control functions by enhancing situational awareness and operational/tactical decision making.<br> These support efforts are provided to military units while deployed, in garrison, in preparation for, and while participating in major exercises and contingency operations.<br> The C2 Systems Analyst will primarily provide support to US Marine Corps Forces Europe and Africa (MARFOREUR/AF) and also assist deployed or allocated Fleet Marine Force (FMF) units and other DoD agencies to configure, integrate, resolve issues, and establish their Command-and-Control architecture to meet exercise and contingency operations in European and African OCONUS regions.<br> This position is responsible for integrating a wide variety of C2 systems including, but not limited to Agile Client, Command-and-Control Personal Computer (C2PC), Tactical Assault Kit (TAK), Joint Tactical COP Workstation (JTCW), Tactical Service Orientated Architecture (TSOA), Advanced Field Artillery Tactical Data System (AFATDS) and Data Dissemination Service (DDS).<br> The C2 Systems Analyst will work cross-functionally with several departments, but most importantly with the Command Post Systems Advisor (CPSA) and those who are performing work at the Government Customers’ sites.<br> Travel is expected up to 25%.<br> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.<br> All positions located at the Government Customer Site require in-person/on-site attendance due to facility clearance and ISO operating standards.<br> Configure GCCS-TCO (JTCW/TCS) software to provide Marine Air Ground Task Force (MAGTF) Commanders the ability to map and display friendly and enemy locations as well as plan, develop, display, and transmit to overlays of intended movements for Command and Control (C2) Situational Awareness (SA).<br> Establish Common Operational Picture (COP), and coordinate COP Synchronization Tool (CST) configuration with higher, adjacent, and lower echelon commands.<br> Act as an alternate administrator for MCEN-S, TIE-S, and FMF-NS Tactical COP servers in coordination with the MARFOREUR/AF CPSA.<br> Provide over-the-shoulder C2 systems user training to MARFOREURAF Command Center watch standers, and be prepared to deploy with the Command Center personnel to offsite locations, such as during Continuity of Operations (COOP) events, both for training and real-world scenarios.<br> Provide executive-level C2 technical advice and support Battle Staffs with the identification of information flow required to support Mission Essential Tasks (MET) in the identification of the configuration and integration of C2 systems.<br> Provide technical support to MARFOREURAF and deployed or allocated FMF units within the USEUCOM and USAFRICOM Areas of Operation on C2 related systems such as Agile Client, C2PC, GCCS-J, MCH, , TAK, JADOCS, AFATDS (to include ASCA communications), and new or emergent capabilities.<br> Introduce MARFOREURAF to the Tactics, Techniques, and Procedures (TTPs) and advances to emergent capabilities to achieve interdependence and operational effectiveness.<br> Resolve complex C2 Systems issues related to system upgrades, network restrictions (ports, protocols, firewalls), and system versions.<br> Interface with FMF personnel and US Government employees to provide break/fix support to C2 systems in a fast-paced, high-energy environment.<br> Provide support for interoperability between FMF and NATO units and systems in test and/or exercise events.<br> Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).<br> Identify and elevate situations requiring urgent attention.<br> Configure and federate TAK Servers over a wide variety of communication paths.<br> Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.<br> Duties, responsibilities, and activities may change at any time with or without notice.<br> Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.<br>c4plans.com TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations.<br> Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.<br> Experience supporting Marine Corps C4I systems and equipment.<br> Minimum of 3 years’ experience in military training and education.<br> Direct participation in real-world operations is desired.<br> Strong active listening, data entry, and documentation skills.<br> Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.<br> Competencies: Familiar with configuring GCCS-TCO software (JTCW and TCS) to provide Marine Air Ground Task Force (MAGTF) Commanders a Common Operational Picture (COP), and coordinate COP Synchronization Tool (CST) configuration with allied, coalition, higher, adjacent, and lower echelon commands.<br> Familiarity with and knowledge of using Maven Smart Systems to integrate GCCS, and other C2 Systems Information.<br> Familiar with configuring JADCOS, AFATDS, and other fires systems to provide MAGTF firing agencies with a full digital kill web.<br> Familiar with Tactical Receive Suite (TRS) software and Embedded National Technical Receiver (ENTR) to support the theater missile warning mission.<br> Understand and troubleshoot basic computer, Linux, Android and IOS configurations.<br> Intermediate understanding of Red Hat Enterprise Linux and PostgreSQL database system.<br> Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.<br> Strong active listening, data entry, and documentation skills.<br> Experience writing technical solutions, after-action reports, and commercial knowledge base articles.<br> Advanced analytical and troubleshooting skills, attention to detail, and consistent resolution of IT problems.<br> Certification Requirements: CompTIA Security+</span> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>