وظائف مطورى واجهة مستخدم

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>).</p><p>Job description</p><p>We are a multi-brand fragrance and beauty retailer with 40+ stores across the GCC and a fast-growing online business spanning five brands. Saudi Arabia is our priority market. We are looking for an E-Commerce Manager to own and grow our online channel end to end, from the storefronts and paid media through to fulfilment and retention.</p><p>This role sits at the centre of the commercial team and works closely with marketing, retail, and operations. You will be accountable for online revenue and profitability across the portfolio, turning our multi-brand catalogue into a coherent, high-converting online experience and scaling it across the Gulf. If you enjoy owning numbers, moving fast, and building systems rather than just running tasks, this is a rare chance to shape a growing regional e-commerce operation.</p><p><b>Key responsibilities:</b></p><ul><li>Own online revenue, margin, and P&amp;L across all brands, with clear monthly and quarterly targets.</li><li>Manage and optimise our Shopify storefronts, including merchandising, product data, checkout, and conversion rate.</li><li>Plan and manage paid media across Meta Ads and Google Ads, and oversee SEO and email marketing.</li><li>Grow marketplace and quick-commerce channels such as Noon, Amazon, and Talabat.</li><li>Own the core KPIs: ROAS, CAC, conversion rate, AOV, and customer retention, and report on them weekly.</li><li>Coordinate inventory, pricing, and ERP integration with the operations and logistics teams to keep stock and fulfilment aligned with demand.</li><li>Lead and develop the e-commerce and creative team, setting priorities and holding standards.</li><li>Localise the experience for GCC markets, with particular focus on Saudi Arabia (payment rails, Arabic content, fulfilment).</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>4 to 8+ years of e-commerce management experience.</p><p>Experience in retail, perfumes, cosmetics, fashion, or FMCG.</p><p>Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms.</p><p>Experience managing online marketplaces (Amazon, Noon, Talabat, and similar), where relevant.</p><p>Digital marketing expertise across Meta Ads, Google Ads, SEO, and email marketing.</p><p>Proven KPI ownership: ROAS, CAC, conversion rate, AOV, and customer retention.</p><p>Inventory and ERP integration experience.</p><p>Team leadership and P&amp;L responsibility.</p><p>GCC market experience, with Saudi Arabia a strong advantage.</p><p>Fluency in English; Arabic is a plus.</p></div>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Guest Relations Officer is responsible for delivering exceptional guest experiences with a key focus on Booking.com guests, managing online reviews and actively contributing to the improvement of Booking.com review scores. The role acts as a bridge between guests and hotel operations, ensuring satisfaction before, during and after the stay. Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the&nbsp;hotel&nbsp;and city. Check on&nbsp;VIP&nbsp;guest movements,&nbsp;complete their pre-registration&nbsp;formalities.</p><br><p>Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any&nbsp;possible first hand service recovery steps.</p><br><p>&nbsp;<strong>Guest Experience &amp; </strong><strong>Booking.com</strong><strong> Guests</strong></p><br><ul><li><p>Welcome and engage Booking.com guests in a warm, professional and personalized manner.</p><br></li><li><p>Proactively identify guest preferences and special requests prior to arrival.</p><br></li><li><p>Conduct follow-ups with in-house Booking.com guests to ensure satisfaction.</p><br></li><li><p>Resolve guest concerns promptly and professionally to prevent negative reviews.</p><br></li><li><p>Coordinate with Front Office, Housekeeping, and F&amp;B to ensure seamless service delivery.</p><br></li></ul><p><strong>Online Reviews &amp; Reputation Management</strong></p><br><ul><li><p>Monitor and respond to Booking.com guest reviews in a timely, professional and brand-appropriate tone.</p><br></li><li><p>Address negative feedback with corrective actions and follow-up responses.</p><br></li><li><p>Highlight positive guest experiences and service recovery efforts in review responses.</p><br></li><li><p>Escalate recurring issues to relevant departments and management.</p><br></li></ul><p><strong>Booking.com</strong><strong> Scores &amp; Performance</strong></p><br><ul><li><p>Actively work towards improving Booking.com review scores and guest satisfaction metrics.</p><br></li><li><p>Analyze guest feedback trends and identify improvement opportunities.</p><br></li><li><p>Share weekly/monthly feedback reports with management.</p><br></li><li><p>Encourage satisfied guests to share their positive experiences on Booking.com.</p><br></li></ul><p><strong>Communication &amp; Administration</strong></p><br><ul><li><p>Maintain accurate guest profiles and notes in the PMS.</p><br></li><li><p>Liaise with Booking.com extranet (when required) regarding guest issues or clarifications.</p><br></li><li><p>Assist Front Office with VIP arrivals, special occasions and guest recovery cases.</p><br></li><li><p>Support service quality audits and brand standards.</p><br></li><li><p>Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.</p><br></li><li><p>Inform guests of hotel services including breakfast and dining options.</p><br></li><li><p>Become a Wyndham rewards champion by ensuring all eligible hotel guest are enrolled to Wyndham rewards programme.</p><br></li><li><p>Recommend tourist attractions to guests.</p><br></li><li><p>Liaise with other operational departments like security, housekeeping, food and beverage to provide an overall comfortable guest experience.</p><br></li><li><p>Hands on experience with Hotel Management Software’s Opera, Micros etc.</p><br></li><li><p>Appraise team’s performance and produce reports accordingly.</p><br></li><li><p>Know the credit policy of the hotel and how to code each reservation.</p><br></li><li><p>Walk around with the guest to ensure that they secure whatever services they are in need of.</p><br></li><li><p>Assist in making arrangements for clients travel programs.</p><br></li><li><p>Use proper etiquette at all times when communicating with guests and associates.</p><br></li><li><p>Overseeing VIP guests, arrivals and departures.</p><br></li><li><p>Coordinating and multi-tasking job duties in a busy environment.</p><br></li><li><p>Fully comprehend and operate all relevant aspects of the Front Desk computer system.</p><br></li><li><p>Be aware of all closed out and restricted dates.</p><br></li><li><p>Follow and enforce all Wyndham International hotel FO policies.</p><br></li><li><p>Be able to complete and ensure that a proper bucket check and required daily reports are done.</p><br></li><li><p>Establish and maintain good communications and teamwork with fellow team members and other departments within the hotel.</p><br></li><li><p>Assist the Front Office Manager in ensuring that team members are following and maintaining standards (i.e., answering phones, call-backs to guests, guest request log).</p><br></li><li><p>Have knowledge of health and safety and assist in emergency procedures as required.</p><br></li><li><p>Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</p><br></li><li><p>Answer all guest inquiries in a timely and professional nature.</p><br></li><li><p>Collect Guest feedback during guest departure along with his likes and dislikes.</p><br></li></ul> </div>

<div> <div><b> Description for Internal Candidates <br> <br></b></div> <div> <div> </div> </div> <div> <div> <div> <div> <div> <div><b> Description for Internal Candidates </b><br> <br></div> <div> <div> </div> </div> <div> <div> <div> <div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <p> </p> <p> <strong>RESPONSIBILITIES</strong> </p> <p> </p> <p>The primary responsibilities of the role include: </p> <p> </p> <p> <strong>Sales &amp; Marketing</strong> </p> <ul> <li>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>To have a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Department s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel s month end report and annual budget.</li> <li>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.</li> <li>Availability and storage of sales related collateral.</li> </ul> <p> <strong>Reservations</strong> </p> <ul> <li>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.</li> <li>Handles reservation requests received in an accurate, complete and timely manner.</li> <li>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed</li> <li>Ensures that guest and blocks profiles are linked to the reservation.</li> <li>Ensures 100% accuracy of Market Segmentation in groups</li> <li>Ensures that all amendments and changes are updated in the system.</li> <li>Notes and follows up on guest preferences and special requests. </li> <li>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.</li> </ul> <p> </p> <p> <strong>Communication</strong> </p> <ul> <li>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.</li> <li>Ensures all group requirements are entered completely and accurately. </li> <li>Maintains confidentiality of all guest information.</li> <li>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information</li> <li>Communicates status of groups groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.</li> <li>Attends daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately and consistently reports all guest incidents and how they were solved.</li> <li>Attends designated meetings prepared with information related to group reservations.</li> <li>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS</li> <li>Delegates groups and tasks among the Group Reservations team</li> <li>Attends Resume and Internal meetings in relation to events with rooms in the hotel</li> </ul> <p> </p> <p>Coaching and Developing Others</p> <ul> <li>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)</li> </ul> <p>Other</p> <ul> <li>Performs all tasks as detailed in daily task list.</li> <li>Processes visa applications for groups.</li> <li>Produces weekly group tracker in the absence of the Group Reservations Supervisor.</li> <li>Maintains the cleanliness and tidiness of the work area at all times.</li> <li>Participates in related project teams. </li> <li>Ensures group files are accurate and up to date.</li> <li>Ensures accurate billings for groups.</li> </ul> <p> </p> <p>Product Knowledge</p> <ul> <li>Has in depth knowledge about room types and their features.</li> <li>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.</li> <li>Is up to date knowledge of all running promotions and events in the hotel.</li> </ul> <p> </p> <p>Revenue Management Knowledge</p> <ul> <li>Is knowledgeable of Rate Structure and Rate Strategy.</li> <li>Is knowledgeable of upcoming peak and need Periods.</li> <li>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.</li> </ul> <p> </p> <p> <i>Building Relationships</i> </p> <p> <i> eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. </i> </p> <ul> <li>Treats people fairly, with dignity and respect</li> <li>Works to meet goals in a manner that does not disadvantage other individuals or groups</li> <li>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual</li> <li>Listens and responds to others</li> <li>Is interested in others views even if they counter own views</li> <li>Is a team player and a leader.</li> <li>Has ability to motivate staff and maintain a cohesive team. </li> </ul> <p> </p> <p> <i>Managing Work Execution</i> </p> <p><br></p><ul> <li> </li> </ul> <p><b>Experience </b></p> <ul> <li>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales</li> </ul> <p> </p> <p>Education </p> <ul> <li><br></li></ul></div></div></div></div></div></div></div></div></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong></p><br><p><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa</strong> is looking for a professional and guest-focused <strong>Receptionist</strong> to join our Front Office team.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.</li><li>Handle check-in, check-out, room reservations, and guest inquiries efficiently.</li><li>Process payments and maintain accurate guest records.</li><li>Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.</li><li>Handle telephone calls, emails, and guest correspondence professionally.</li><li>Maintain Front Office standards in line with Sofitel and Accor brand expectations.</li><li>Ensure confidentiality of guest information and compliance with hotel procedures.</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a Receptionist or Front Office Agent in a hotel environment.</li><li><strong>Knowledge and hands-on experience with Opera Cloud is mandatory.</strong></li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with a passion for hospitality.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Good command of written and spoken English. Additional languages are an advantage.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul><br>Additional Information<br><br><p><strong>Your Team &amp; Working Enviroment:</strong><strong>Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa</strong>&nbsp;is a 5-star luxury resort featuring&nbsp;<strong>262 elegantly appointed rooms and suites, plus 4 water&nbsp;villas</strong>, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort&nbsp;boasts&nbsp;<strong>6 distinctive restaurants and 3 bars/lounges</strong>, including the signature&nbsp;<em>Yamaz</em>&nbsp;Greek restaurant,&nbsp;<em>Fiamma</em>&nbsp;Italian, and&nbsp;<em>Maison Sushi</em>. Its premier event and corporate facilities comprise the magnificent&nbsp;<strong>Al Nakheel Grand Ballroom</strong>&nbsp;(divisible into 3 sections),&nbsp;<strong>Al Nasreya Hall</strong>,&nbsp;<strong>5 dedicated meeting rooms</strong>, and the exclusive, private&nbsp;<em>Sofi Island</em>&nbsp;for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned&nbsp;<strong>Thalassa Sea &amp; Spa,&nbsp;</strong>reputed as the very first Thalassa spa&nbsp;in the Gulf Cooperation Council (GCC) countries.</p><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Description for Internal Candidates<br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Same Posting Description for Internal and External Candidates <br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <h4>Responsibilities</h4> <p>The primary responsibilities of the role include:</p> <h4>Sales & marketing</h4> <ul> <li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Maintain highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel’s month-end report and annual budget.</li> <li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li> <li>Ensure availability and storage of sales-related collateral.</li> </ul> <h4>Reservations</h4> <ul> <li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li> <li>Handle reservation requests received in an accurate, complete, and timely manner.</li> <li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li> <li>Ensure that guest and block profiles are linked to the reservation.</li> <li>Ensure 100% accuracy of market segmentation in groups.</li> <li>Ensure that all amendments and changes are updated in the system.</li> <li>Note and follow up on guest preferences and special requests.</li> <li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li> </ul> <h4>Communication</h4> <ul> <li>Ensure that all pertinent information is provided to bookers, guests, and sales managers, and all special requests are communicated to the CCS manager and front office.</li> <li>Ensure all group requirements are entered completely and accurately.</li> <li>Maintain confidentiality of all guest information.</li> <li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li> <li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li> <li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li> <li>Attend designated meetings prepared with information related to group reservations.</li> <li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li> <li>Delegate groups and tasks among the group reservations team.</li> <li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li> </ul> <h4>Coaching and developing others</h4> <p>Ensure ongoing training and development of group reservation agents (wherever applicable).</p> <h4>Other</h4> <ul> <li>Perform all tasks as detailed in daily task list.</li> <li>Process visa applications for groups.</li> <li>Produce weekly group tracker in the absence of the group reservations supervisor.</li> <li>Maintain the cleanliness and tidiness of the work area at all times.</li> <li>Participate in related project teams.</li> <li>Ensure group files are accurate and up to date.</li> <li>Ensure accurate billings for groups.</li> </ul> <h4>Product knowledge</h4> <ul> <li>Have in-depth knowledge about room types and their features.</li> <li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li> <li>Be up to date with all running promotions and events in the hotel.</li> </ul> <h4>Revenue management knowledge</h4> <ul> <li>Be knowledgeable of rate structure and rate strategy.</li> <li>Be knowledgeable of upcoming peak and need periods.</li> <li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li> </ul> <h4>Building relationships</h4> <p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p> <ul> <li>Treat people fairly, with dignity and respect.</li> <li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li> <li>Demonstrate business ethics and personal integrity; be widely trusted and seen as a direct, truthful individual.</li> <li>Listen and respond to others.</li> <li>Be interested in others’ views even if they counter own views.</li> <li>Be a team player and a leader.</li> <li>Have ability to motivate staff and maintain a cohesive team.</li> </ul> <h4>Managing work execution</h4> <p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> <li>Work with meeting planners while they are in the hotel.</li> </ul> <h4>Organizational capability</h4> <p>Proactively identify and develop talent within the organization.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> </ul> <h4>Learning and applying personal expertise</h4> <ul> <li>Act independently to improve and increase skills and knowledge.</li> <li>Demonstrate an awareness of personal strengths and areas for improvement.</li> <li>Share learning, innovations, and best practices with others.</li> <li>Be willing to learn from others.</li> <li>Perform all technical and procedural requirements of the job.</li> <li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li> </ul> <h4>Experience</h4> <p>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p> <h4>Education</h4> <p>College degree preferred.</p> <h4>Skills and knowledge</h4> <ul> <li>Ability to maintain the hotel’s standards, policies, and procedures.</li> <li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li> <li>Comprehension of the reservation sales process for Ritz-Carlton.</li> <li>Ability to maintain positive and engaging relations with all inquiries.</li> <li>Ability to overcome objections.</li> <li>Ability to focus on details.</li> <li>Ability to multitask and take on cross-functional tasks when required.</li> <li>Ability to remain well organized and concentrated in high-stress situations.</li> <li>Knowledge of Outlook and Microsoft Excel.</li> <li>Fluency in the English language – both written and spoken.</li> <li>Knowledge of spoken Arabic is an advantage.</li> <li>Ability to work with minimum supervision.</li> </ul> <h4>About Marriott International and The Ritz-Carlton</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our employee promise, credo, and our service values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><strong>Job Title: Cashier and Receptionist</strong></p><p><strong>Job Summary:</strong></p><p>Responsible for welcoming customers and providing excellent service while processing payments and managing front desk operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist customers in a friendly manner.</li><li>Accurately and quickly handle payments.</li><li>Manage phone calls and inquiries.</li><li>Provide information about products and services.</li><li>Organize the reception area.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Prior experience in cashier or receptionist roles.</li><li>Strong communication skills and ability to work under pressure.</li></ul><p><strong>Skills:</strong></p><ul><li>Excellent customer service.</li><li>Effective organization and time management.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span>Key Responsibilities</span></b></span></span></span></p><br> <p><span><span><span><b><span>Business Analysis</span></b></span></span></span></p><br> <ul> <li><span><span><span><span>Conduct workshops with business users and stakeholders.</span></span></span></span></li> <li><span><span><span><span>Gather and document business requirements.</span></span></span></span></li> <li><span><span><span><span>Prepare Business Requirement Documents (BRD).</span></span></span></span></li> <li><span><span><span><span>Prepare Functional Requirement Specifications (FRS).</span></span></span></span></li> <li><span><span><span><span>Conduct gap analysis between current and future-state processes.</span></span></span></span></li> <li><span><span><span><span>Recommend SAP standard solutions and best practices.</span></span></span></span></li> </ul> <ul> <li><span><span><span><span>Prepare Functional Design Documents (FDD).</span></span></span></span></li> <li><span><span><span><span>Prepare Solution Design Documents (SDD).</span></span></span></span></li> <li><span><span><span><span>Create configuration workbooks.</span></span></span></span></li> <li><span><span><span><span>Define integration design specifications.</span></span></span></span></li> <li><span><span><span><span>Develop process flows and business scenarios.</span></span></span></span></li> <li><span><span><span><span>Ensure adherence to SAP best practices.</span></span></span></span></li> </ul> <p><span><span><span><b><span>Testing Responsibilities</span></b></span></span></span></p><br> <ul> <li><span><span><span><span>Prepare test scenarios and scripts.</span></span></span></span></li> <li><span><span><span><span>Execute unit testing.</span></span></span></span></li> <li><span><span><span><span>Execute system integration testing (SIT).</span></span></span></span></li> <li><span><span><span><span>Support User Acceptance Testing (UAT).</span></span></span></span></li> <li><span><span><span><span>Manage defect resolution.</span></span></span></span></li> <li><span><span><span><span>Validate end-to-end business processes.</span></span></span></span></li> </ul> <p><span><span><span><b><span>Key Test Scenarios</span></b></span></span></span></p><br> <ul> <li><span><span><span><span>Taxpayer registration</span></span></span></span></li> <li><span><span><span><span>Tax assessment processing</span></span></span></span></li> <li><span><span><span><span>Billing generation</span></span></span></span></li> <li><span><span><span><span>Payment allocation</span></span></span></span></li> <li><span><span><span><span>Debt collection</span></span></span></span></li> <li><span><span><span><span>Dunning execution</span></span></span></span></li> <li><span><span><span><span>Refund processing</span></span></span></span></li> <li><span><span><span><span>Interest and penalty calculation</span></span></span></span></li> <li><span><span><span><span>Financial postings to GL</span></span></span></span></li> <li><span><span><span><span>Revenue reconciliation</span></span></span></span></li> </ul> <p><span><span><span><b><span>Reporting Responsibilities</span></b></span></span></span></p><br> <p><span><span><span><span>Support development and validation of:</span></span></span></span></p><br> <ul> <li><span><span><span><span>Revenue Collection Reports</span></span></span></span></li> <li><span><span><span><span>Outstanding Debt Reports</span></span></span></span></li> <li><span><span><span><span>Taxpayer Statements</span></span></span></span></li> <li><span><span><span><span>Dunning Reports</span></span></span></span></li> <li><span><span><span><span>Refund Reports</span></span></span></span></li> <li><span><span><span><span>Enforcement Reports</span></span></span></span></li> <li><span><span><span><span>Compliance Reporting</span></span></span></span></li> <li><span><span><span><span>Financial Reconciliation Reports</span></span></span></span></li> <li><span><span><span><span>Regulatory Reporting</span></span></span></span></li> </ul> <p><span><span><span><b><span>SAP Modules</span></b></span></span></span></p><br> <ul> <li><span><span><span><span>SAP Tax and Revenue Management (TRM)</span></span></span></span></li> <li><span><span><span><span>SAP FI-CA</span></span></span></span></li> <li><span><span><span><span>SAP S/4HANA Finance</span></span></span></span></li> <li><span><span><span><span>SAP Business Partner</span></span></span></span></li> <li><span><span><span><span>SAP Financial Accounting (FI)</span></span></span></span></li> <li><span><span><span><span>SAP Accounts Receivable</span></span></span></span></li> <li><span><span><span><span>SAP Collections Management</span></span></span></span></li> </ul> <p><span><span><span><b><span>FI-CA Expertise</span></b></span></span></span></p><br> <p><span><span><span><span>Strong hands-on knowledge of:</span></span></span></span></p><br> <ul> <li><span><span><span><span>Business Partner Configuration</span></span></span></span></li> <li><span><span><span><span>Contract Accounts</span></span></span></span></li> <li><span><span><span><span>Main and Sub Transactions</span></span></span></span></li> <li><span><span><span><span>Payment Processing</span></span></span></span></li> <li><span><span><span><span>Clearing Control</span></span></span></span></li> <li><span><span><span><span>Dunning Procedures</span></span></span></span></li> <li><span><span><span><span>Installment Plans</span></span></span></span></li> <li><span><span><span><span>Interest Calculation</span></span></span></span></li> <li><span><span><span><span>Write-Off Processing</span></span></span></span></li> <li><span><span><span><span>Collection Strategies</span></span></span></span></li> <li><span><span><span><span>Security Deposits</span></span></span></span></li> <li><span><span><span><span>Refund Processing</span></span></span></span></li> <li><span><span><span><span>Account Determination</span></span></span></span></li> </ul> <p><span><span><span><b><span>Required Business Knowledge</span></b></span></span></span></p><br> <p><span><span><span><span>Strong understanding of:</span></span></span></span></p><br> <ul> <li><span><span><span><span>Tax Administration Processes</span></span></span></span></li> <li><span><span><span><span>Revenue Collection Processes</span></span></span></span></li> <li><span><span><span><span>Compliance Management</span></span></span></span></li> <li><span><span><span><span>Debt Recovery</span></span></span></span></li> <li><span><span><span><span>Government Finance</span></span></span></span></li> <li><span><span><span><span>Public Sector Revenue Operations</span></span></span></span></li> <li><span><span><span><span>Audit and Regulatory Controls</span></span></span></span></li> <li><span><span><span><span>Financial Accounting Principles</span></span></span></span></li> </ul> <p><span><span><span><b><span>Experience Requirements</span></b></span></span></span></p><br> <p><span><span><span><b><span>Essential</span></b></span></span></span></p><br> <ul> <li><span><span><span><span>8+ years SAP functional consulting experience.</span></span></span></span></li> <li><span><span><span><span>5+ years SAP FI-CA experience.</span></span></span></span></li> <li><span><span><span><span>3+ years SAP Tax and Revenue Management experience.</span></span></span></span></li> <li><span><span><span><span>Experience with at least 2 full SAP implementation projects.</span></span></span></span></li> <li><span><span><span><span>Experience leading functional workshops.</span></span></span></span></li> <li><span><span><span><span>Experience preparing BRDs, FDDs, and configuration specifications.</span></span></span></span></li> </ul> </div>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a professional and guest-focused receptionist to join our front office team.</p> <h4>Key responsibilities</h4> <ul> <li>Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.</li> <li>Handle check-in, check-out, room reservations, and guest inquiries efficiently.</li> <li>Process payments and maintain accurate guest records.</li> <li>Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.</li> <li>Handle telephone calls, emails, and guest correspondence professionally.</li> <li>Maintain front office standards in line with Sofitel and Accor brand expectations.</li> <li>Ensure confidentiality of guest information and compliance with hotel procedures.</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience as a receptionist or front office agent in a hotel environment.</li> <li>Knowledge and hands-on experience with Opera Cloud is mandatory.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong customer service orientation with a passion for hospitality.</li> <li>Ability to multitask and work efficiently in a fast-paced environment.</li> <li>Good command of written and spoken English. Additional languages are an advantage.</li> <li>Flexibility to work shifts, including weekends and public holidays.</li> </ul> <h4>Additional information</h4> <p><strong>Your team & working environment:</strong> Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>Job Description</p><p>Objective:</p><p><br></p><p>The objective of this role is to support the administration, maintenance, testing, and day-to-day operation of student systems and related digital platforms, ensuring the security, accuracy, availability, and accessibility of student information within the Academic Systems Team.</p><p><br></p><p>Reporting to</p><p><br></p><p>This position will report, for line management purposes, to the Academic Systems Manager.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Principal Duties:</p><p><br></p><p>• Provide administrative and technical support for student systems and other related IT platforms.</p><p>• Assist with system maintenance, troubleshooting, and resolution of issues relating to user access, data integrity, system functionality, and performance.</p><p>• Support the Academic Systems Team with system testing, upgrades, configuration changes, and new system implementations.</p><p>• Manage user accounts, roles, and permissions to ensure appropriate and secure system access.</p><p>• Assist in investigating system issues, identifying root causes, and escalating technical problems where required.</p><p>• Support data validation and data-quality checks across student systems.</p><p>• Assist with system integrations and data flows between relevant platforms where required.</p><p>• Generate and deliver scheduled and ad-hoc reports for internal and external stakeholders.</p><p>• Support the development of reports, dashboards, and data analysis for academic and business requirements.</p><p>• Maintain system documentation, user guides, procedures, and knowledge-base material.</p><p>• Support the training and guidance to new junior staff and end users on relevant systems.</p><p>• Respond to system- and IT-related enquiries from staff and students via email, phone, or in-person support.</p><p>• Support user acceptance testing and document test results, issues, and outcomes.</p><p>• Assist with continuous improvement initiatives to enhance system efficiency and user experience.</p><p><br></p><p>General Duties</p><p><br></p><p>• Collaborate with internal and external stakeholders on system-related matters.</p><p>• Participate in meetings, projects, and committees as required.</p><p>• Undertake relevant training and professional development.</p><p>• Ensure compliance with Personal Data Protection Legislation (PDPL), information-security requirements, and RCSI policies.</p><p>• Support accurate and secure handling of student and institutional data.</p><p>• Contribute to process improvement and digital-transformation initiatives.</p><p>• Adhere to all RCSI policies and procedures.</p><p>• Represent the best interests of RCSI at all times.</p><p><br></p><p>Main Working Relationships</p><p><br></p><p>• Academic Operations Department</p><p>• IT Department</p><p>• Academic Programme Leads</p><p>• Students</p><p>• Vendors</p><p>• Registry Services Department</p><p>• RCSI Dublin Team</p><p>• Other internal departments as required</p><p><br></p><p>Requirements</p><p>Qualifications and Experience</p><p><br></p><p>&nbsp;</p><p><br></p><p>Essential</p><p><br></p><p>&nbsp;</p><p><br></p><p>·&nbsp; &nbsp;Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field.</p><p><br></p><p>·&nbsp; &nbsp;Good understanding of IT systems, applications, databases, and user-access management.</p><p><br></p><p>·&nbsp; &nbsp;Strong analytical, troubleshooting, and problem-solving skills.</p><p><br></p><p>·&nbsp; &nbsp;Good communication and interpersonal skills.</p><p><br></p><p>·&nbsp; &nbsp;Ability to work accurately with data and maintain attention to detail.</p><p><br></p><p>·&nbsp; &nbsp;Ability to manage priorities and work effectively both independently and as part of a team.</p><p><br></p><p>·&nbsp; &nbsp;Good understanding of data confidentiality, information security, and privacy requirements.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Desirable</p><p><br></p><p>&nbsp;</p><p><br></p><p>·&nbsp; &nbsp;Experience supporting student information systems, enterprise applications, or similar business systems.</p><p><br></p><p>·&nbsp; &nbsp;Experience with reporting tools, SQL, databases, APIs, or system integrations.</p><p><br></p><p>·&nbsp; &nbsp;Experience with testing, user acceptance testing, and issue tracking.</p><p><strong>Desired Candidate Profile</strong></p><h4><br></h4>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:<br><br>• Receive each guest call in a professional and friendly manner<br>• Maintain effective communication with all related department to ensure smooth service delivery<br>• Handle every query in a polite and courteous manner and exceed guest expectations<br>• Ensure guests are greeted by name upon calling as per the Rotana Standard<br>• Maintain an up to date knowledge of the hotel and local services<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Complete management’s long distance call vouchers and record them on the traffic sheet<br>• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard<br>• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls<br>• Take messages for guests and management as per the required standard</p> </div>

<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Prepare and produce high-quality pastry items, desserts, and baked goods following standardized recipes and guidelines Demonstrate creativity in developing new pastry recipes and presentations while maintaining consistency in taste and quality Assist in organizing and maintaining a clean, efficient, and well-stocked pastry kitchen Ensure compliance with hygiene and safety standards at all times Collaborate closely with the Pastry Chef and kitchen team to ensure smooth operations and timely delivery of pastry items Support and guide junior team members in pastry preparation techniques and culinary skills Assist in inventory control, stock rotation, and ordering of pastry ingredients and supplies Conduct regular quality checks on pastry products to uphold our standards of excellence Ensure compliance with food safety regulations, HACCP standards, and sanitation requirements</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1-2 years of experience in a similar position, preferably in a high-end hotel or restaurant Extensive knowledge of pastry preparation, including breakfast pastries, desserts, breads, ice creams, sorbets, and decorative items Strong presentation skills and meticulous attention to detail Proficiency in food hygiene practices, HACCP, and ISO standards Excellent organizational and time management skills Ability to work efficiently under pressure in a fast-paced environment</p><p>Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus</p>