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<p>Physical Therapist</p><p>Bahraini and Arabic nationality males</p><p>Previous work experience</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>REQUIRED GENERAL MEDICINE DOCTORS @ BAHRAIN BASED PRIVATE SECTOR MALE OR FEMALE DOCTORS CANDIDATE SHOULD BE FROM KERALA MD/DNB&nbsp;</p><p><br></p><p><b><br></b></p><p><b>Role: General Physician</b></p><p>Industry Type: Medical Services / Hospital</p><p>Department: Healthcare &amp; Life Sciences</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Doctor</p><p>Education</p><p>UG: M.B.B.S. in Medicine</p><p>PG: Diplomate of National Board (DNB) in General Medicine, Medical-MS/MD in General Practitioner</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Role: Dermatologist</b></p><p>Industry Type: Medical Services / Hospital</p><p>Department: Healthcare &amp; Life Sciences</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Doctor</p><p>Education</p><p>UG: M.B.B.S. in Medicine</p><p>PG: Diplomate of National Board (DNB) in Dermatology, Medical-MS/MD in Dermatology</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>MALE OR FEMALE DOCTORS CANDIDATE SHOULD BE FROM KERALA MD/DNB</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Dear Dr,</p><br><p>This is Nasir and I am writing on behalf of Convate reputed Recruitment Consultant firm located in Bangalore. We offer recruitment solutions to almost all the top of the order IT organizations, Non IT, Healthcare, Pharma &amp; MNCs having their presence in India &amp; Middle East &amp; Malaysia&nbsp;</p><br><p>We do have urgent&nbsp;Job&nbsp;Opening for Senior Resident &nbsp;Pediatrics Cardiology in a Reputed Hospital - Bahrain</p><br><p>Designation: Senior Resident – &nbsp;Pediatrics Cardiology</p><br><p>Location: Bahrain</p><br><ul><li><p>Qualification: MBBS + Masters + Fellowship (Preferred)</p></li><li><p>02-05 Years Of Experience&nbsp; Post Qualification</p></li></ul><br><br><br><br><p>If you are interested, kindly share your updated resume to&nbsp;cg 15 at convate dot com&nbsp;or Whatsapp me on&nbsp;9738004236&nbsp;and mention the below details:&nbsp;</p><br><p>Kindly fill the below details:</p><br><p>1. Reason for&nbsp;job&nbsp;change:</p><br><p>2. Joining Time needed</p><br><p>Awaiting your reply. Also do you have any friends interested in this&nbsp;position do refer them.</p><br><p>Hope to hear from you soon.</p><br><p>Regards,</p><br><p>MD Nasir Khan</p><p>Convate Consultancy</p><br><p><br></p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>MBBS + Masters + Fellowship (Preferred)</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>FEMALE DOCTORS ONLY CAN APPLY CANDIDATE SHOULD BE FROM KERALA MD/DNB+ LAP SALARY : 5 LAKH ABOVE ACCOMODATION : 2 BHK EXAM AND DATA FLOW AFTER SELECTION ONLINE INTERVIEW SOON</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>MD/DNB+ LAP</li><li>FEMALE DOCTORS ONLY CAN APPLY</li><li>CANDIDATE SHOULD BE FROM KERALA</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Specialist Category Management to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! The fresh food department includes Produce, Deli, Bakery, Meat &amp; Poultry, Fish &amp; Seafood, and Ready to eat.</p><p>What's On Your Plate?</p><ul><li>Assists FF Category Manager in: Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What Did We Order?</p><ul><li>You have at least 3+ years of experience in progressive development and management of multiple fresh food categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>VAM Systems is currently looking for IT Infrastructure Administrator for our Bahrain operations with the following skillsets &amp; terms and conditions:</p><p>Responsibilities for Desktop, Servers &amp; Network Administrator:</p><ul><li>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p>Terms and conditions</p><p>Joining time frame: (15 - 30 days)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Certification: MCSE and CCNA</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>One of our biggest clients in the telecom industry is looking for a Data Migration Specialist/Developer .</p><p>Duties &amp; Responsibilities:</p><ul><li>Plan, design, and execute end-to-end data migration activities for Oracle Digital BSS transformation projects.</li><li>Migrate customer, billing, product, service, inventory, and order data from legacy telecom systems into Oracle Siebel CRM, Oracle BRM, Oracle UIM, and Oracle OSM.</li><li>Assess and profile source data to identify quality issues and define migration strategies.</li><li>Prepare source-to-target mapping documents and define data transformation rules.</li><li>Design, develop, and optimize ETL processes for extracting, transforming, and loading data.</li><li>Develop SQL, PL/SQL, and Python scripts to automate migration, transformation, and data processing activities.</li><li>Perform data cleansing, transformation, reconciliation, and validation to ensure data accuracy, completeness, and consistency.</li><li>Execute migration testing, analyze defects, and resolve data-related issues in collaboration with business and technical teams.</li><li>Optimize database and migration script performance to support high-volume data processing.</li><li>Support migration rehearsals, production cutover, Hypercare, and post-migration verification.</li><li>Produce migration documentation, execution reports, and technical deliverables in accordance with project standards.</li><li>Collaborate with business, architecture, development, testing, and operations teams to ensure successful migration delivery.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.</li><li>Minimum 5 years of experience delivering large-scale data migration projects, preferably within the telecommunications industry.</li><li>Proven experience migrating data from legacy telecom platforms to modern BSS/OSS solutions.</li><li>Strong understanding of the complete data migration lifecycle, including assessment, mapping, cleansing, transformation, loading, reconciliation, and validation.</li><li>Hands-on experience with Oracle Digital BSS applications, including Oracle Siebel CRM, Oracle BRM, Oracle UIM, and Oracle OSM.</li><li>Strong expertise in Oracle Database, SQL, and PL/SQL, with experience developing Python-based migration utilities.</li><li>Hands-on experience with ETL and data integration tools such as Oracle Data Integrator (ODI), Informatica, Talend, DataStage, or equivalent platforms.</li><li>Solid understanding of data architecture, data modelling, source-to-target mapping, data lineage, and data quality principles.</li><li>Experience with migration testing, reconciliation reporting, and defect analysis.</li><li>Strong analytical, troubleshooting, and performance optimization skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the Role</strong></p><br> <p>A leading American financial institution is seeking a Tax Specialist to join its Bahrain-based team on a secondment basis. This is a regional role covering direct and indirect taxation across the MENA region, requiring strong technical depth, multi-jurisdiction exposure, and familiarity with financial services compliance frameworks.</p><br> <p>The position is ideal for a qualified tax or finance professional looking to deepen their regional expertise within a globally recognised banking environment.<br> <br> &nbsp;</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul> <li>Manage direct and indirect tax compliance and reporting across MENA jurisdictions</li> <li>Monitor and interpret evolving tax legislation across the GCC and broader MENA region</li> <li>Ensure adherence to VAT, corporate income tax, and withholding tax obligations across applicable countries</li> <li>Support compliance with ESR, CSR, CRS, and FATCA requirements</li> <li>Liaise with internal stakeholders, external advisors, and regulatory authorities</li> <li>Prepare and review tax filings, computations, and supporting documentation</li> <li>Provide technical tax advisory to business units on transactions and structural matters</li> <li>Track regulatory developments and assess their impact on the institution's tax position</li> </ul> <p><strong>Candidate Requirements</strong></p><br> <p><em>Mandatory – all must be met:</em></p><br> <ul> <li>Professional qualification: CA, ACCA, or CPA (completed or finalist)</li> <li>Minimum 2 years of direct work experience in taxation (direct or indirect)</li> <li>Based in Bahrain, or willing to relocate — this is a fully on-site role</li> </ul> <p><em>Preferred:</em></p><br> <ul> <li>3–5+ years of tax experience with exposure to both direct and indirect tax streams</li> <li>Demonstrated experience across GCC jurisdictions (Bahrain, UAE, KSA) and/or broader MENA</li> <li>Working knowledge of ESR, CSR, CRS, and/or FATCA compliance frameworks</li> <li>Prior experience within a banking, financial services, or insurance tax function</li> <li>Familiarity with VAT, corporate tax, and withholding tax across multiple jurisdictions</li> </ul> <p><strong>What Makes a Strong Candidate</strong></p><br> <ul> <li>Multi-jurisdiction GCC/MENA tax experience with a track record of managing compliance calendars</li> <li>Exposure to financial services or banking tax environments</li> <li>Ability to work independently in a structured, regulated institutional setting</li> <li>Strong communication skills to engage with both technical and non-technical stakeholders</li> </ul> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and implement digital advertising campaigns to increase brand awareness, website traffic, and sales. Review and proofreading of all digital content such as blogs, social media content, advertisements, and website. Develop a brand strategy, Identify new business opportunities, and Conduct market research studies Continually review changes to the market, consumer trends, and the activities of competitors, adjusting the marketing plan if necessary Produce valuable content for the company s online presence, editorial design, and organizing the company s publications</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in Digital media marketing, Digital Advertising, SEO</li><li>Familiar with all types of marketing strategies and brand building.</li><li>Solid knowledge of content creation for social media.</li><li>Knowledge of online proofreading and blogs</li><li>Good knowledge of editorial design, digital advertising, etc.</li><li>Must include a cover letter with your application to EMAIL_ADDRESS</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and implement comprehensive PR strategies and campaigns to promote our brand, products, and initiatives. Cultivate and maintain strong relationships with journalists, editors, bloggers, and influencers across relevant media outlets and platforms. Write and distribute press releases, media pitches, and other PR materials to secure media coverage and positive publicity. Coordinate interviews, press briefings, and media appearances for company spokespeople and executives. Monitor media coverage and industry trends to identify opportunities, threats, and emerging topics for proactive and reactive PR efforts. Collaborate with cross-functional teams, including Marketing, Sales, and Product Development, to align PR efforts with broader business goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3-4 years of relevant experience</li><li>Strong analytical, communication, time-management, and creativity skills</li><li>Experience with sporting events will be an advantage</li><li>Strong ability to focus on customer/market and take initiative</li><li>** Must include a cover letter with your application to EMAIL_ADDRESS</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What We Need From You</p><p>Design and develop scalable IP network and ISP infrastructure solutions to support business growth and technology strategy.</p><p><br></p><p>Prepare and review High-Level Designs (HLD), Low-Level Designs (LLD), technical specifications, and implementation guidelines for new services, network expansions, and technology refresh initiatives.</p><p><br></p><p>Lead network planning activities, including capacity forecasting, traffic analysis, technology evaluation, and infrastructure lifecycle planning.</p><p><br></p><p>Develop technical requirements, Statements of Work (SoW), Bills of Quantities (BoQ), and Requests for Proposal (RFP/RFI) documentation, and participate in the technical evaluation and selection of vendor solutions.</p><p><br></p><p>Prepare CAPEX/OPEX estimates, budget forecasts, and business cases to support annual investment planning and strategic initiatives.</p><p><br></p><p>Establish and maintain IP network architecture standards, engineering guidelines, and design governance to ensure consistency, scalability, resilience, and security.</p><p><br></p><p>Govern IP network operations by reviewing network performance, capacity utilization, availability, incidents, problem trends, and operational KPIs, and recommend continual improvement initiatives.</p><p><br></p><p>Define operational acceptance criteria and ensure new network solutions are fully operationally ready before handover to the Operations team.</p><p><br></p><p>Collaborate with Technology, Cybersecurity, Business, Marketing, PMO, Procurement, and other stakeholders to design and deliver new network services and solutions.</p><p><br></p><p>Manage technical engagements with vendors, consultants, and service providers throughout the planning, procurement, implementation, and acceptance lifecycle.</p><p><br></p><p>Evaluate emerging technologies, industry trends, and best practices, providing recommendations for network evolution and modernization.</p><p><br></p><p>Promote automation and process optimization by identifying opportunities to streamline engineering, planning, and governance activities through scripting and automation tools.</p><p><br></p><p>Ensure all network designs and solutions comply with organizational security policies, regulatory requirements, and industry best practices, incorporating security-by-design principles.</p><p><br></p><p>Develop, maintain, and periodically review network architecture documentation, standards, procedures, technical roadmaps, and engineering documentation.</p><p><br></p><p>Provide technical leadership and governance during project implementation, testing, commissioning, and operational handover.</p><p><br></p><p>Education and Experience</p><p>Bachelor’s degree in computer science, computer engineering, communication engineering, or any related field.</p><p><br></p><p>CCNA, or IP networks related professional certification preferred.</p><p><br></p><p>CCNP Routing &amp; Switching experience is preferable.</p><p><br></p><p>3–5 years of experience in IP and ISP&nbsp; network planning, design, or engineering within a telecommunications operator or Internet Service Provider (ISP).</p><p><br></p><p>Exposure to IP Technical expertise in all areas of IP and ISP and capacity and CDN service providers.</p><p><br></p><p>Skills and Knowledge</p><p>Good understanding of networking concepts (routing, switching, security..etc).</p><p><br></p><p>Good understanding in L2, L3 networks</p><p><br></p><p>Good understanding on both IPv4 and IPv6</p><p><br></p><p>Good understanding of firewall, VPN and proxy policies</p><p><br></p><p>Excellent organizational, communication and troubleshooting skills.</p><p><br></p><p>Be willing to work in a team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Participate in the design, implementation, testing, operation and maintenance Zain Bahrain IP network.</li><li>Work in a team environment with shared responsibilities for new projects assigned to the IP Networks team.</li><li>Liaise with other Technology, Business and Marketing teams to assist in the design, delivery and operations of new products and solutions.</li><li>Manage the relationship with vendors and service providers engaged to provide networking products, services or support as required.</li><li>Analyze statistics, logs and alarms from network monitoring systems to maintain network health and take preventive and corrective actions as appropriate.</li><li>Assist the IP Networks senior Engineers in network capacity forecasts and planning of upgrades.</li><li>Automate repetitive tasks where appropriate using scripting techniques.</li><li>Research and keep abreast on new technologies.</li><li>Assist in the upkeep of proper documentation.</li><li>Work on various tools and technologies related to ISP and IP network systems.</li><li>Work on Internal LAN and WAN networks.</li><li>Work on various security platforms such as firewalls, VPN, IPS, Proxies..etc</li><li>Carry out the above duties outside office hours where deemed necessary.</li><li>Carry out the above duties with security-in-mind.</li><li>Perform any other related duties as assigned or needed.</li></ul><p><b>Education and Experience</b></p><ul><li>Bachelor s degree in computer science, computer engineering, communication engineering, or any related field.</li><li>CCNA, or related professional certification preferred.</li><li>CompTIA Network+</li><li>CCNP Routing &amp; Switching is preferable.</li><li>3+ years of experience in the same area in the Telecom field.</li><li>Exposure to IP Technical expertise in all areas of IP and security networks is preferable.</li></ul><p><b>Skills and Knowledge</b></p><ul><li>Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.</li><li>Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.</li><li>Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>Proficiency in campaign management tools and BI/Analytics platforms.</li><li>Excellent communication, presentation and reporting skills.</li><li>Problem solving and decision-making abilities with a data driven and customer-centric mindset.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Role: We are seeking a results-driven creative to spearhead our digital presence. This isn’t just about "posting"—it’s about building a brand from zero, experimenting with viral trends, and converting engagement into growth.</p><p>Detailed Responsibilities:</p><ul><li><b>End-to-End Management:</b> Full ownership of Instagram and TikTok strategy.</li><li><b>Creative Production:</b> Scripting, filming, and editing high-quality Reels and TikToks.</li><li><b>Strategic Planning:</b> Crafting monthly content pillars that align with brand goals.</li><li><b>Community Building:</b> Actively managing engagement to foster a loyal following.</li><li><b>Data Analysis:</b> Reporting on KPIs and pivoting strategies based on performance data.</li></ul><p><br></p><p>Requirements:</p><ul><li>Proven track record in social media growth.</li><li>Mastery of <b>Canva</b> (AI tool proficiency is a major advantage).</li><li>A "growth hacker" mindset—you focus on metrics that matter (ROI and reach).</li></ul><p>Ready to grow? Send your portfolio and examples of accounts you’ve scaled.</p><p><br></p><p><i>Priority is given to those who prove they can deliver results!</i></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Minimum 1 year of experience in digital marketing or online marketing management.</li><li>Good skills in designing posts and photography </li><li>Strong knowledge of SEO, SEM, Google Ads, social media marketing, email marketing, and content marketing.</li><li>Experience with analytics tools such as Google Analytics and reporting platforms.</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and manage multiple projects effectively.</li><li>Must be Located in Bahrain </li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent Acquisition Specialist Position Type: Full-Time, Remote Working Hours: EST Business Hours About the Role Pavago is seeking a passionate and proactive Talent Acquisition Specialist to join our growing recruitment team.<br> This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br> This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients.<br> If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.<br> ResponsibilitiesCandidate Sourcing &amp; Recruitment Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.<br> Candidate Assessment &amp; Interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.<br> Interview Coordination Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.<br> Client Collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.<br> Recruitment Operations Maintain accurate candidate records within the Applicant Tracking System (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.<br> What Makes You a Strong Fit You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.<br> Required Experience &amp; SkillsMust-Have Previous experience in Talent Acquisition, Recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with Applicant Tracking Systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.<br> Nice-to-Have Bachelor's degree in Business, Human Resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of Boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.<br> What Does a Typical Day Look Like?<br> Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms.<br> Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br> You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br> Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.<br> Key Performance Indicators (KPIs) Time-to-Fill Quality of Candidates Submitted Interview-to-Offer Ratio Candidate Response Rate Client Satisfaction ATS Data Accuracy Candidate Experience Offer Acceptance Rate You Are the Right Person If.<br>.. You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.<br> Interview Process Initial Recruiter Screening Video Interview Final Team Interview Background &amp; Reference Checks Offer Stage</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>