وظائف خدمة عملاء في البحرين

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>The Officer Integrated Services plays a crucial role in enhancing the client journey by co-owning and supporting the delivery of seamless transacting and servicing experiences for Wealth and Retail Banking clients. This role demands a commitment to delivering operational excellence by aligning with client journey objectives, identifying opportunities to create competitive advantages, and managing change efficiently within the transacting and servicing domain. The officer works collaboratively with the Manager, Non-Financials, and cross-functional teams from Group and Country units to resolve trade-offs between competing priorities, ensuring operational continuity and client satisfaction. This position is based in Manama, Bahrain, offering a full-time office-based work style, specifically designed for Bahraini nationals.</p><br><br><p>The role requires an individual with strong analytical skills, effective stakeholder communication abilities, and a proactive approach to risk management. It offers a unique opportunity to participate in the digitisation and transformation initiatives aimed at creating best-in-class operational processes that align with regulatory standards while meeting clients' evolving needs. The successful candidate will demonstrate dedication to upholding operational policies and advocating for fair and timely client outcomes, strengthening the bank’s reputation and service commitment across diverse banking segments including Retail, Wealth, Commercial, and Corporate banking.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Strategy and Operational Excellence</strong><br>The officer is responsible for executing transactions strictly in line with established procedures and service level agreements, ensuring compliance and accuracy at every step. Taking a pivotal role in supporting digital transformation strategies, the officer will contribute to reshaping processes for enhanced operational efficiency and improved client satisfaction.</p><br><br> <p><strong>Business Knowledge and Cross-Segment Awareness</strong><br>Demonstrating a solid understanding of account services guidelines and policies, the role requires awareness of the banking business encompassing Wealth and Retail Banking, Commercial Banking, and Corporate and Institutional segments, ensuring consistent quality delivery across all relevant product lines.</p><br><br> <p><strong>Process Management and Client Interaction</strong><br>Key responsibilities include managing critical operational functions such as backing up statement and advice printing and dispatch processes, overseeing vendor invoice accruals, and processing payment activities as per defined standards. The officer will handle cheque book issuance, liaising with vendors for timely personalization, and oversee debit and credit card distribution and renewal services. Timely escalation of exceptions and monitoring of end-of-day process reports ensure continued operational reliability.</p><br><br> <p>The role also encompasses customer complaint handling across multiple channels, including digital platforms like CEMS, resolving queries related to account opening, Internet Banking, ATM services, and statements, thus maintaining high levels of customer service and operational response.</p><br><br> <br><p>Our organisation values a collaborative environment where each team member contributes to shared success. As part of the Integrated Services team, you will play a vital role in supporting seamless banking operations, adapting to evolving business needs, and engaging directly with internal teams and external partners to foster an efficient service culture.</p><br><br> <br><p>In this role, being resilient and adaptable is key. You will be expected to embrace continuous learning, applying feedback constructively to improve processes and client outcomes. Effective prioritisation and clear communication with stakeholders across different functions will be essential in managing competing demands and delivering sustainable improvements.</p><br><br> <br><p>The Officer Integrated Services is expected to maintain a proactive approach to risk and compliance, ensuring all processes comply with regulatory requirements and internal controls. This diligence drives client trust and supports the bank's commitment to ethical banking practices.</p><br><br> <br><p>Demonstrating integrity and a customer-first mindset, the role demands attention to detail and a solution-oriented approach to everyday challenges. The successful candidate will work collaboratively across teams, actively contributing to a culture that prizes innovation, accountability, and operational excellence.</p><br><br> <br><p>This opportunity offers exposure to diverse banking products and operational frameworks within a dynamic, international banking environment. The officer’s role in bridging client needs with operational capabilities will be critical in supporting the bank’s mission to drive commerce and prosperity responsibly.</p><br><br><b>Skills and Experience</b> <br><br><ul><li><strong>Data Analytics &amp; Science:</strong> Utilize data-driven insights to support operational decisions and identify process improvements.</li><li><strong>Product Knowledge:</strong> Deep understanding of Wealth, Retail, Commercial, and Corporate banking products and services.</li><li><strong>Risk &amp; Compliance Management:</strong> Apply robust risk assessment practices to uphold regulatory and internal standards.</li><li><strong>Stakeholder Engagement:</strong> Build and maintain effective relationships with internal stakeholders and external partners to facilitate smooth operations.</li><li><strong>Process Optimisation and Cost Management:</strong> Identify opportunities to streamline workflows while managing operational costs effectively.</li><li><strong>Project Management:</strong> Support and contribute to change initiatives and transformation projects that enhance operational efficiency.</li><li><strong>Customer-Centric Approach:</strong> Exhibit strong commitment to resolving client issues and enhancing the overall client experience.</li></ul><br><b>Qualifications</b> <br><br><ul><li>Solid understanding of banking operations and the regulatory environment that governs financial institutions.</li><li>Comprehensive knowledge of Wealth and Retail Banking products and associated control measures to manage operational and compliance risks.</li><li>Awareness of current trends and regulatory requirements within banking to ensure ongoing compliance and risk mitigation.</li><li>Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.</li><li>Demonstrated ability to manage multiple tasks effectively within a fast-paced environment.</li></ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Bahrain </div> </div>

<p>• Inspect vehicles and identify mechanical, electrical, and electronic faults. • Perform routine maintenance, including oil changes, filter replacements, lubrication, and fluid checks. • Repair and replace faulty components such as engines, transmissions, brakes, steering systems, suspension systems, and exhaust systems. • Conduct diagnostic tests using specialized tools and equipment. • Troubleshoot engine, electrical, and performance-related issues. • Perform vehicle servicing according to manufacturer specifications. • Test-drive vehicles before and after repairs to ensure proper functionality. • Maintain accurate service and repair records. • Ensure compliance with workshop safety procedures and regulations. • Keep tools, equipment, and work areas clean and organized. • Assist in identifying spare parts requirements and report inventory needs. • Support other workshop activities as required.</p><p>• Diploma, Technical Certificate, or Vocational Training in Automotive Technology, Mechanical Engineering, or a related field. • Minimum 3–5 years of experience as an Automotive Mechanic, Vehicle Mechanic, or Automotive Technician. • Experience working on passenger vehicles, light commercial vehicles, or fleet vehicles. • Experience with diagnostic equipment and repair tools. Knowledge & Skills • Strong knowledge of automotive systems, including engines, transmissions, brakes, suspension, steering, and electrical systems. • Ability to read and interpret technical manuals and repair guides. • Proficiency in vehicle diagnostics and troubleshooting. • Knowledge of preventive maintenance practices. • Understanding of workplace health and safety standards. • Good problem-solving and analytical skills. • Ability to work independently and as part of a team. • Basic computer skills for service reporting and diagnostics.</p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p><h4>Position summary</h4> <p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean, current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests.</p> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p>• Inspect vehicles and identify mechanical, electrical, and electronic faults. • Perform routine maintenance, including oil changes, filter replacements, lubrication, and fluid checks. • Repair and replace faulty components such as engines, transmissions, brakes, steering systems, suspension systems, and exhaust systems. • Conduct diagnostic tests using specialized tools and equipment. • Troubleshoot engine, electrical, and performance-related issues. • Perform vehicle servicing according to manufacturer specifications. • Test-drive vehicles before and after repairs to ensure proper functionality. • Maintain accurate service and repair records. • Ensure compliance with workshop safety procedures and regulations. • Keep tools, equipment, and work areas clean and organized. • Assist in identifying spare parts requirements and report inventory needs. • Support other workshop activities as required.</p><p>• Diploma, Technical Certificate, or Vocational Training in Automotive Technology, Mechanical Engineering, or a related field. • Minimum 3–5 years of experience as an Automotive Mechanic, Vehicle Mechanic, or Automotive Technician. • Experience working on passenger vehicles, light commercial vehicles, or fleet vehicles. • Experience with diagnostic equipment and repair tools. Knowledge & Skills • Strong knowledge of automotive systems, including engines, transmissions, brakes, suspension, steering, and electrical systems. • Ability to read and interpret technical manuals and repair guides. • Proficiency in vehicle diagnostics and troubleshooting. • Knowledge of preventive maintenance practices. • Understanding of workplace health and safety standards. • Good problem-solving and analytical skills. • Ability to work independently and as part of a team. • Basic computer skills for service reporting and diagnostics.</p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide</p><p></p>

<p>Ensure that an oversight, inspection, and auditing program is in place supplemented by appropriate documentation, record keeping, reporting, and coordination efforts to achieve compliance with the applicable local and international regulations for Aerodrome Certification.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>Coordinates with FM to ensure BIA Airfield infrastructure compliances in line with ICAO standards and BCAA CAR001 and to meet BCAA Aerodrome Certification requirements</li><li>Oversights FM and D&amp;T through planned and/or ad-hoc audits and inspections to ensure framework is in place that involves the monitoring of all airside works conducted by D&amp;T/FM, contractors and other relevant parties.</li><li>Reports any observed non-conformities or areas of concern to management immediately. The purpose is for oversight over compliance and to ensure reporting to D&amp;T/FM for necessary action.</li><li>Supports with the management of BCAA audit findings and the implementation of their associated corrective action plans to achieve full compliance</li><li>Oversights Airside Operations through planned and/or ad-hoc audits and inspections to ensure the smooth, safe, and efficient implementation of planned closures at the movement area.</li><li>Supports with the management of the Aerodrome Certification audit, including preparation for and administration of the audit schedules, and development/follow-up on the implementation of corrective action plans, and the effective implementation of the regulatory audit preparation procedure.</li><li>Conducts inspections at the airside and produces reports for management attention regarding any pavement condition, marking, lighting, signs and other observations that may impact safety or the airport's level of compliance. The purpose is for oversight over compliance and to ensure reporting to D&amp;T/FM for necessary action.</li><li>Ensures that routine inspections are carried out on works at the airside to verify work permit compliance and with applicable relevant local and international regulations and established SOPs and Manuals.</li><li>Review maintenance programs, schedules and procedures developed by D&amp;T/FM and/or contractors and report any findings or observations that require attention and action by the responsible department.</li><li>Produce reports highlighting findings or observations.</li><li>Reports to management with observations and recommendations for corrective and preventive action.</li><li>Actively participate in and support with the investigation of non-conformances to establish root cause and lessons learned.</li><li>Participate in the investigation of incidents or accidents, where required.</li><li>Ensures oversight over the handover and takeover process and reports any deviations or conditions for immediate action by Airside Operations and FM.</li><li>Oversights the VDGS configuration process to ensure that the framework meets the safety and operational requirements, in accordance with the aircraft allowance chart for each stand.</li><li>Review the Aircraft Allowance Chart and ensure the content is up to date and in line operational, safety, and regulatory requirements as part of the allowance chart review workflow (in coordination with Airside Operations, FM, and APOC).</li><li>Reviews and verifies studies conducted by FM evaluating aircraft movement in the airfield using Aviplan and AutoCAD software to ensure safe movement, parking, and operation of aircraft in line with the established safety, regulatory, and operational needs.</li><li>Develops safety instructions and procedures for such activities where necessary.</li><li>Carries out a gap analysis to determine BAC's level of compliance against the aerodrome certificate requirements, including but not necessarily limited to BCAA CAR001, BCAA ANTR Vol 3 Part 19, ICAO Annex 14, and associated ICAO Docs.</li><li>Producing gap analysis document outlining all applicable regulations.</li><li>Gap analysis demonstrates existing measures to achieve compliance.</li><li>Maintains the gap analysis through annual review (and ad-hoc reviews depending on changing circumstances and developments).</li><li>Based on approvals from MAS on the recommendations, coordinates with the concerned departments to ensure a corrective action plan is in place, and ensures necessary follow-up.</li><li>Supports with the review and update of the Aerodrome Manual to ensure compliance with BCAA CAR001 requirements.</li><li>Supports with the review and update of the Safety Management System Manual to ensure compliance with BCAA CAR001 and ANTR Vol 3 Part 19 regulations.</li><li>Participates in the review and development of safety and operational procedures, instructions, advisory circulars, and other related documents to ensure safe, compliant, and continuous operations.</li><li>Ensures that training on regulatory compliance (ICAO Annex 14, BCAA CAR001) appropriate to the job level and job description is delivered to Airside Operations and Aerodrome Safety personnel.</li><li>Monitors the level of Airside Operations compliance with the inspection requirements.</li><li>Supports with the change management and risk assessment process as required.</li><li>Ensures that the company library for regulations is up to date.</li><li>Monitor the BCAA website to identify any changes to regulations.</li><li>Reviews aeronautical studies and other airside project documentation on behalf of Aerodrome Safety and as per the review workflow to ensure compliance with ICAO Annex 14 and associated documents, and BCAA CAR001.</li><li>Reports any observed non-compliance at the airfield or outside the airport boundary that may affect the aerodrome s OLS.</li><li>Reviews reports on the performance of Runway closures in relation to the scope of work to evaluate the acceptability of friction test levels, condition of ground marking, AGL, signage, and pavement.</li><li>Building audit programmes and designing checklists and questionnaires to ensure compliance is maintained.</li><li>Manages the tasks and responsibilities of auditors to achieve compliance assurance with stakeholders and with BAC departments.</li><li>Ensures the audit program achieves the desired level of compliance with the aerodrome certification requirements.</li><li>Supports with the effective implementation of the Safety Management System Manual, which includes safety promotion campaigns, inspections, oversight, auditing, investigations, risk management, etc.</li><li>Ensure appropriate knowledge transfer on the roles, responsibilities, and competencies of Aerodrome Compliance to Aerodrome Safety personnel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>EDUCATION/QUALIFICATIONS:</strong></p><ul><li>Bachelor's degree in Aviation Management, Engineering, or an equivalent major in the related field.</li><li>ICAO/ACI certification in aerodrome compliance and safety, which may include: Working with Annex 14, Auditing and compliance, Safety Management System, Aerodrome Certification, Aerodrome Safeguarding and OLS, Aeronautical studies and risk analysis, Managing aerodrome works, Wildlife Hazard Management, Human Factors.</li></ul><p><strong>EXPERIENCE:</strong></p><ul><li>Minimum 4 years of experience with special focus on compliance assurance.</li></ul>

<p>Make a Difference Join Our Leidos TRICARE Team in Bahrain! Only candidates with U.S. Citizenship can be considered for this role. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.</p><p>What You ll Do:</p><ul><li>Verify Benefits &amp; Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.</li><li>Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.</li><li>Education &amp; Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over phone.</li><li>Claims Assistance: Provide basic claims status updates and support.</li><li>Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.</li><li>Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.</li><li>Assess &amp; Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.</li><li>Compliance &amp; Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.</li><li>Collaborate &amp; Support: Assist with remote support, train new team members, and other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Basic Qualifications:</p><ul><li>High School diploma or GED, or equivalent years of experience</li><li>U.S. Citizenship</li><li>Eligible to obtain an ID card allowing access to NSA Bahrain</li><li>Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)</li><li>3+ years of customer service experience</li><li>Must meet all country specific requirements</li></ul><p>Essential Skills:</p><ul><li>Fluent in English with strong written and oral communication</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Effective at delivering presentations</li><li>Ability to tactfully communicate with others, both in person and on the phone</li><li>Self-starter, able to work independently and with minimal supervision</li><li>Strong organizational, time management, and multitasking abilities</li><li>High attention to detail</li></ul><p>Preferred Qualifications:</p><ul><li>Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis</li><li>Work background in the following areas: U.S. military healthcare delivery system or civilian managed care</li><li>Medical or clinical environment</li><li>MHS Genesis or civilian healthcare systems, medical claims</li></ul>

<p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization. Key Responsibilities Manage day-to-day SOC operations, monitoring, incident response, and remediation activities. Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions. Manage MSSP relationships and ensure effective service delivery. Oversee Microsoft 365 security technologies and controls. Develop and review security policies, procedures, and operational playbooks. Conduct security reviews, risk assessments, and solution design evaluations. Lead security projects and drive continuous improvement initiatives. Mentor and manage SOC team members and stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li><li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li><li>Experience managing MSSP services.</li><li>Strong knowledge of Microsoft 365 security capabilities.</li><li>Experience in incident detection, response, and remediation.</li><li>Familiarity with application security testing methodologies and tools.</li><li>Proven leadership, team management, and stakeholder engagement skills.</li><li>Preferred Certifications CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> SOC Manager <p>Location: Bahrain/ Onsite role</p><br> <p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization.</p><br> Key Responsibilities <ul> <li>Manage day-to-day SOC operations, monitoring, incident response, and remediation activities.</li> <li>Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions.</li> <li>Manage MSSP relationships and ensure effective service delivery.</li> <li>Oversee Microsoft 365 security technologies and controls.</li> <li>Develop and review security policies, procedures, and operational playbooks.</li> <li>Conduct security reviews, risk assessments, and solution design evaluations.</li> <li>Lead security projects and drive continuous improvement initiatives.</li> <li>Mentor and manage SOC team members and stakeholders.</li> </ul> Requirements <ul> <li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li> <li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li> <li>Experience managing MSSP services.</li> <li>Strong knowledge of Microsoft 365 security capabilities.</li> <li>Experience in incident detection, response, and remediation.</li> <li>Familiarity with application security testing methodologies and tools.</li> <li>Proven leadership, team management, and stakeholder engagement skills.</li> </ul> Preferred Certifications <ul> <li>CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li> </ul><br> </div>

<p>About the Role We are looking for a Telemarketing Agent to generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities. The role involves cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system. Key Responsibilities Contact prospective and existing customers by telephone to promote and sell products and services. Conduct cold calls and follow up on leads generated through various sources. Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers. Persuade potential customers to purchase products or services. Generate qualified leads and convert prospects through effective sales calls. Obtain customer referrals and potential customer contact details through legitimate lead-generation activities. Conduct client and market surveys and maintain detailed notes on customer interactions and services offered. Collect and accurately record customer information, including names, contact details, addresses, and payment methods. Enter and maintain customer, contact, account, and order information in the company system. Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required. Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback. Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking. Support the line manager with assigned tasks and other departmental activities when required. Qualifications &amp; Skills Minimum high school certification . Diploma and relevant work experience are preferred. Strong verbal and written communication skills . Good sales and persuasion skills. Positive attitude and strong teamwork ethic. Good understanding of the company's products and services. Strong computer literacy, particularly Microsoft Office . Ability to persuade and influence potential customers effectively. Strong active listening skills and a customer-focused approach. Ability to communicate professionally and build rapport with customers. Previous telemarketing, telesales, call center, or sales experience is an advantage. Key Performance Indicators (KPIs) Achieve daily and monthly sales targets set by management. Meet monthly targets related to sales, premium income, and commission income , as applicable. Performance targets are subject to management review at least annually. Commission &amp; Incentives Commission and incentive structure to be agreed upon. Commission is payable only when the applicable KPIs are achieved. Working Conditions Working hours: 40 hours per week. Working schedules may include rotating shifts . The role may occasionally require evening and/or weekend work .</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum high school certification .</li><li>Diploma and relevant work experience are preferred.</li><li>Strong verbal and written communication skills .</li><li>Good sales and persuasion skills.</li><li>Positive attitude and strong teamwork ethic.</li><li>Good understanding of the company's products and services.</li><li>Strong computer literacy, particularly Microsoft Office .</li><li>Ability to persuade and influence potential customers effectively.</li><li>Strong active listening skills and a customer-focused approach.</li><li>Ability to communicate professionally and build rapport with customers.</li><li>Previous telemarketing, telesales, call center, or sales experience is an advantage.</li></ul>

<p>Main Purpose of Job: The Insurance Operations Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards. The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><p>Key Responsibilities:</p><ol><li>Quotation and Placement Management Receive and review all lead submissions and closed deals from telesales and verify completeness of required information. Obtain quotations from approved insurers according to underwriting guidelines and client requirements. Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer. Negotiate terms, premiums, and special conditions with insurers to secure optimal cover. Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li><li>Policy Administration and Documentation Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system. Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients. Coordinate with insurers for any discrepancies, corrections, or reissuance. Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc). Support compliance with PDPL, CBB, and company data handling procedures.</li><li>Renewal Management Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry. Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness. Coordinate with telesales or relationship managers to finalize renewal placements. Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li><li>Insurer and Product Relations Maintain strong working relationships with insurer underwriting and operations teams. Track insurer response times, turnaround quality, and maintain placement performance metrics. Support product development and new insurer onboarding by providing market feedback. Stay updated on insurer product offerings, coverage updates, and special promotions.</li><li>Operational Excellence and Compliance Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements. Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance. Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows. Participate in training and continuous improvement programs.</li></ol><p><strong>Desired Candidate Profile</strong></p><h2>Educational, Skills and Experience:</h2><p><strong>Required Education and Experience:</strong></p><ul><li>Bachelor s Degree (Insurance, Business, or related field preferred).</li><li>2 4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p>The CVM &amp; Retention Expert is responsible for executing customer value management and retention initiatives that enhance customer engagement, strengthen loyalty, maximize customer value, and minimize churn. The role supports the development and execution of targeted campaigns, customer lifecycle activities, retention programs, and personalized offers by analyzing customer data and behavior. Working closely with the Products &amp; Services, Customer Experience, Sales, Digital, and Customer Care teams, the role ensures effective execution of CVM initiatives while continuously monitoring campaign performance and identifying opportunities to improve customer satisfaction and revenue growth.</p><br> <br> <br><br> What We Need From You <br> <ul><li><p>Develop and implement customer base management activities across all customer segments to enhance revenue, improve retention, and reduce churn.</p><br></li><li><p>Execute the CVM plan and support the achievement of revenue targets from the existing customer base.</p><br></li><li><p>Analyze customer data, usage patterns, and behavior to identify customer value enhancement opportunities.</p><br></li><li><p>Support customer segmentation activities to enable targeted retention, upselling, and cross-selling initiatives.</p><br></li><li><p>Monitor customer churn trends and recommend proactive retention actions.</p><br></li><li><p>Design, implement, execute, and monitor BTL campaigns across multiple channels, including digital channels.</p><br></li><li><p>Develop and maintain dashboards to monitor campaign performance and effectiveness.</p><br></li><li><p>Support the development and execution of churn management activities, including proactive and reactive retention initiatives.</p><br></li><li><p>Work closely with the Customer Experience and Digital teams to support customer journey improvements.</p><br></li><li><p>Gather and analyze customer feedback to identify opportunities to improve customer experience and loyalty.</p><br></li><li><p>Implement personalized communication activities for different customer segments.</p><br></li><li><p>Support contract renewal and customer locking initiatives.</p><br></li><li><p>Work closely with Sales, Tele-sales, and Customer Care teams to execute upselling, cross-selling, and retention initiatives.</p><br></li><li><p>Support sales channels through incentives, push activities, and training to ensure successful execution of the CVM plan.</p><br></li><li><p>Ensure CVM activities complement overall marketing launches and go-to-market initiatives.</p><br></li><li><p>Prepare campaign performance reports and provide recommendations for continuous improvement.</p><br></li><li><p>Perform other related duties as assigned.</p><br></li></ul> <br> <br><br> Qualifications and Education <br> <ul><li><p>Bachelor’s degree in law, economics, engineering or business equivalent.</p><br></li><li><p>Masters degree preferred.</p><br></li><li><p>8–10 years of experience in Telecom or a related industry with exposure to Customer Value Management, customer retention, or customer lifecycle management.</p><br></li><li><p>Experience in executing customer retention campaigns, customer segmentation activities, and personalized marketing initiatives.</p><br></li><li><p>Experience working with cross-functional teams to deliver customer engagement and revenue enhancement initiatives.</p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <ul><li><p>In-depth knowledge of telecom CVM practices, customer segmentation, churn management, and retention strategies.</p><br></li><li><p>Strong analytical skills with the ability to interpret customer data and generate actionable insights.</p><br></li><li><p>Knowledge of campaign management tools, CMS platforms, and BI/Analytics tools.</p><br></li><li><p>Understanding of sales channel dynamics and customer targeting practices.</p><br></li><li><p>Knowledge of marketing planning, proposition management, and operating plans.</p><br></li><li><p>Ability to develop commercial business cases.</p><br></li><li><p>Strong communication, presentation, reporting, and negotiation skills.</p><br></li><li><p>Market knowledge and customer-centric mindset.</p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Main Purpose of Job:</strong></p><br><br><p>The Placement Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards.</p><br><br><br><p>The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><br><p><strong>1. Quotation and Placement Management</strong></p><br><br><ul><li>Receive and review all lead submissions and closed deals from telesales and verify completeness of required information.</li><li>Obtain quotations from approved insurers according to underwriting guidelines and client requirements.</li><li>Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer.</li><li>Negotiate terms, premiums, and special conditions with insurers to secure optimal cover.</li><li>Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li></ul><br><p><strong>2. Policy Administration and Documentation</strong></p><br><br><ul><li>Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system.</li><li>Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients.</li><li>Coordinate with insurers for any discrepancies, corrections, or reissuance.</li><li>Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc).</li><li>Support compliance with PDPL, CBB, and company data handling procedures.</li></ul><br><p><strong>3. Renewal Management</strong></p><br><br><ul><li>Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry.</li><li>Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness.</li><li>Coordinate with telesales or relationship managers to finalize renewal placements.</li><li>Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li></ul><br><p><strong>4. Insurer and Product Relations</strong></p><br><br><ul><li>Maintain strong working relationships with insurer underwriting and operations teams.</li><li>Track insurer response times, turnaround quality, and maintain placement performance metrics.</li><li>Support product development and new insurer onboarding by providing market feedback.</li><li>Stay updated on insurer product offerings, coverage updates, and special promotions.</li></ul><p><strong>5. Operational Excellence and Compliance</strong></p><br><br><ul><li>Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements.</li><li>Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance.</li><li>Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows.</li><li>Participate in training and continuous improvement programs.</li></ul><p><strong>Educational, Skills and Experience:</strong></p><br><br>Required Education and Experience:<ul><li>Bachelor's Degree (Insurance, Business, or related field preferred).</li><li>2-4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><br><p>Qualifications:</p><br><br><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul><br> <br><br> </div>

<p><h4>About the job</h4> <p><strong>Term:</strong> 12 months<br> <strong>Location:</strong> Bahrain<br> <strong>Division:</strong> Retail Banking / Cards & Payments<br> <strong>Reports to:</strong> Head of Cards<br> <strong>Relevant experience:</strong> 10 - 15 years cards sales, card campaign launches, process / policy revamp</p> <h4>Mandatory requirements</h4> <ul> <li>Experience of heading sales, launching campaigns, managing sales channels and acquisition for credit cards</li> <li>Knowledge of cards (debit, credit and prepaid) and key metrics</li> </ul> <h4>Purpose of the project</h4> <p>The credit card new sales & acquisition product manager will drive growth of the issuer's credit card portfolio in Bahrain through data-driven sales strategies, optimized acquisition funnels, targeted campaigns, distribution channel development, refined credit policies, and strong go-to-market execution. This role is responsible for increasing new-to-bank credit card sales, improving market share, and enhancing sales productivity, while collaborating with marketing, risk, analytics, and channel teams to deliver best-in-class acquisition performance.</p> <h4>Key activities, core responsibilities and accountabilities</h4> <p><strong>1. Acquisition strategy & market growth</strong></p> <ul> <li>Develop a comprehensive credit card new acquisition strategy, aligned with business goals and Bahrain market dynamics</li> <li>Conduct structured market and competitive analysis to identify penetration opportunities, customer segments, and gaps in the current market landscape</li> <li>Define sales targets, growth levers, and acquisition KPIs across all channels</li> </ul> <p><strong>2. Data analytics & performance optimization</strong></p> <ul> <li>Use portfolio analytics, channel performance data, and conversion insights to identify growth bottlenecks, optimize funnel performance, and refine targeting models</li> <li>Work with analytics teams to develop performance dashboards, track sales conversion ratios, and monitor efficiency—consistent with data-driven approaches seen in acquisition programs</li> <li>Translate insights into actionable recommendations for sales teams, credit, digital channels, and marketing</li> </ul> <p><strong>3. Campaign planning & execution</strong></p> <ul> <li>Design and execute acquisition campaigns across digital, in-branch, telesales, partnerships, and ecosystem channels, leveraging best practices from the region</li> <li>Own campaign concept development, offers, messaging, targeting, channel mix, and performance tracking</li> <li>Partner with marketing to produce collateral, landing pages, creatives, and content that elevate conversion rates</li> </ul> <p><strong>4. Channel development & optimization</strong></p> <ul> <li>Drive performance across all acquisition channels—branches, telesales, digital, aggregator partners, merchant tie-ups, employer programs, and events</li> <li>Work with channel heads to define incentives, SLAs, performance metrics, and weekly review cadences</li> <li>Identify new channel opportunities (e.g., partnerships, lead-generation platforms, fintech enablers) and develop scalable onboarding models</li> </ul> <p><strong>5. Credit policy & risk alignment</strong></p> <ul> <li>Collaborate with credit risk to optimize acquisition credit policies without compromising portfolio quality—supporting faster approvals, improved eligibility frameworks, and targeted risk models</li> <li>Monitor approval rates, bad rates, and early delinquency trends to balance growth and risk</li> <li>Lead policy A/B testing, segment-based thresholds, and pre-approved programs</li> </ul> <p><strong>6. Sales enablement & training</strong></p> <ul> <li>Develop and deliver training programs for channel partners, acquisition teams, telesales, and branch staff—aligned with best practices highlighted in sales augmentation programs</li> <li>Build product knowledge modules, pitch decks, objection-handling guides, and refresher content to boost sales productivity</li> <li>Ensure acquisition teams articulate USP, offers, and competitive advantages clearly</li> </ul> <p><strong>7. Marketing communications & collateral</strong></p> <ul> <li>Work with marketing to produce brochures, banners, digital assets, landing pages, email sequences, and SMS scripts that strengthen acquisition conversion</li> <li>Ensure messaging accuracy, compliance, and alignment with product positioning—as reinforced by content governance roles seen in card teams</li> </ul> <p><strong>8. Cross-functional leadership</strong></p> <ul> <li>Partner with finance, credit, risk, digital, IT, legal, compliance, and operations teams to ensure seamless implementation of acquisition initiatives—similar to multi-function coordination demonstrated in lead acquisition-focused projects, from ideation to execution and performance reviews</li> <li>Ensure stakeholder alignment, consistent communication, and timely issue resolution</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>Bachelor's or master's degree in business, finance, marketing, or related field</li> <li>Strong understanding of card payments, processing systems, and regulatory environments</li> <li>10 to 15 years of proven experience in sales management, product development, portfolio management, and cross-functional collaboration</li> <li>Excellent analytical, communication, and stakeholder management skills</li> </ul></p><p></p>