وظائف البحرين
٢٢٢٣ وظائف شاغرة
<div ><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" ><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="2">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</font></strong></span><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><strong ><font size="4"><br></font></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><font size="4"> </font><font size="2">Would you like to become part of the world's most international company in the world?</font></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><font size="2"><span ><span> </span></span><br><span >Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </span></font><br><span ><span> </span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"> </font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3">Overall Role Purpose </font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3"><br></font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 0in; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System’s (SMS).</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department’s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company’s safety culture.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong ></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"> </p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 9pt; vertical-align: middle;"><span ><strong ><font size="3">Your Tasks:</font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Management Systems:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.</span></span></p></li><li ><p ><span ><span>Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.</span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.</span></span></p></li><li ><p ><span ><span>Manages flight data events, analysis and statistics programs.</span><span> </span><span></span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Safety Training Database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.</span></span></p></li><li ><p ><span ><span>Responsible as System Administrator for safety survey database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages surveys, analysis and subsequent reports.</span></span></p></li><li ><p ><span ><span>Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.</span></span></p></li><li ><p ><span ><span>Maintaining the security and confidentiality of data of forementioned databases.</span></span></p></li><li ><p ><span ><span>Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.</span></span></p></li><li ><p ><span ><span>Keep abreast of SMS and FDM system developments</span></span></p></li></ul><div ><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.</span></span></p></li><li ><p ><span ><span>Liaise closely with third parties to investigate incidents and occurrences.</span></span></p></li><li ><p ><span ><span>De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company’s just culture.</span></span></p></li><li ><p ><span ><span>Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Flight Data Monitoring Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.</span></span></p></li><li ><p ><span ><span>Liaising with the Flight Safety Officer’s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company’s just culture and OFDM Protocol and Procedures.</span></span></p></li><li ><p ><span ><span>Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.</span></span></p></li><li ><p ><span ><span>Verifying and processing all OFDM data in a de-identified format.</span></span></p></li><li ><p ><span ><span>Advising DHL Aviation Engineering about OFDM alerts.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Risk Management:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Daily triage of incoming reports and flight data to determine risk and prioritization.</span></span></p></li><li ><p ><span ><span>Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.</span></span></p></li><li ><p ><span ><span>Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Audits and Inspections:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Organization:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.</span></span></p></li><li ><p ><span ><span>Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.</span></span></p></li><li ><p ><span ><span>Acting as a contact for staff on safety matters as appropriate.</span></span></p></li><li ><p ><span ><span>Promoting the safety management system throughout DHL Aviation.</span></span></p></li><li ><p ><span ><span>Maintaining safety documentation within areas of responsibility.</span></span></p></li><li ><p ><span ><span>Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.</span></span></p></li><li ><p ><span ><span>Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.</span></span></p></li><li ><p ><span ><span>Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.</span></span></p></li><li ><p ><span ><span>Any other task as directed by the Director Safety and Ground Operations.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Emergency Response</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Active member of the Safety team for Emergency Response.</span></span></p></li><li ><p ><span ><span>Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.</span></span></p></li></ul></div></div></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 970px; box-sizing: border-box; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><p ><span ><strong ><font size="3">Your Profile:</font></strong></span></p><ul ><li ><p ><span ><span>10-15 years Aviation Experience.</span></span></p></li><li ><p ><span ><span>2-3 years in Aviation industry Safety and Quality auditing experience preferred.</span></span></p></li><li ><p ><span ><span>Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.</span></span></p></li><li ><p ><span ><span>Experienced in the administration of SMS and FDM databases.</span></span></p></li><li ><p ><span ><span>Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).</span></span></p></li><li ><p ><span ><span>Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.</span></span></p></li><li ><p ><span ><span>Have experience in one of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.</span></span></p></li><li ><p ><span ><span>Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.</span></span></p><p ><span ><span></span></span></p></li></ol><ul ><li ><p ><span ><span>Have experience in two of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Experienced in Emergency Response such as Crisis Management or Go Team.</span></span></p></li><li ><p ><span ><span>Experienced in safety investigation techniques including use of flight data.</span></span></p></li><li ><p ><span ><span>Experienced in audits and observation (LOSA) techniques.</span></span></p></li><li ><p ><span ><span>Experienced in fatigue risk management and rostering techniques</span></span></p></li></ol><p ><span ><span></span></span></p><p > </p><p ><span ><strong ><font size="3">Our Offer:</font></strong></span></p><ul ><li ><p class="MsoNoSpacing" ><span ><span>Strong career support in an international environment.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Great culture and colleagues.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Multifarious benefit programm.</span></span></p></li></ul><p class="MsoNoSpacing" ><span ><span></span></span></p><p ><span ><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></span></p><p ><span ><span> </span></span></p><p ><span ><span><strong >We look forward to receiving your application!</strong></span></span></p></div></div></div></div><br>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Assists with managing and developing relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Assists in closing the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service <br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.</span></p><br><br>
<p><span>The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.</span><br><span>• Build, understand and sustain relationships with the clients circle of influence (e.g. a parent, mentor, advisor or other family member)</span><br><span>• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance</span><br><span>• Serve as a problem-solver for the client, helping them identify Investment criteria, recognize and handle concerns that arise as consultation moves closer to decision</span><br><span>• Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment</span><br><span>• Retain existing high value clients by growth of wallet with the bank through relationship management activities.</span><br><span>• Resolve client queries without further escalation</span><br><span>• Effectively convert service recovery to sales opportunities and sustained client loyalty.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Processes</strong></span><br><span>• Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.</span><br><span>• Based on client profile, map client potential and work towards up streaming to Private Banking segment</span><br><span>• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.</span><br><span>• Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.</span><br><span>• Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.</span><br><span>• Carry out suitability assessment of clients</span><br><span>• Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc</span></p><br><br>
<p><span><strong>People & Talent </strong></span><br><span>• Develop a people culture which encourages and champions change among colleagues in the daily workplace. This will facilitate innovation and improvement with the objective of delivering superior Customer & Frontline experience</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Take personal responsibility for understanding the risk and compliance requirement of the role. Understand and comply with it, in letter and spirit, all applicable laws and regulations including those pertaining to governing of anti-bribery and corruption, anti- money laundering, terrorist financing and sanctions, Group’s policies and procedures, and the Group Code of Conduct.</span><br><span>• Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</span></p><br><br> <br><p><span><strong>Governance </strong></span><br><span>• Ensure appropriate operational procedures and controls in place to operate within Credit and Operational Risk appetite framework</span><br><span>• Ensure KYC compliance for all new to bank and existing customers.</span><br><span>• Ensure compliance to internal and external regulations</span><br><span>• Awareness and to comply on all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Line Manager /Unit Head and Money Laundering Prevention Officer.</span><br><span>• Ensure complete adherence to Principles & Policy of Treating Customers Fairly</span><br><span>• Ensure all client discussions are done over recorded line.</span><br><span>• Ensure CEMS is updated as per the agreed format shared with frontline. For all non-recorded discussions, an email in the approved format communicated to frontline needs to be sent to the client summarizing the discussion held and agreed and this email is to be attached in CEMS.</span><br><span>• Ensure no breach in Data Privacy & Confidentiality</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>• Head of Priority Banking</span><br><span>• Head of CPBB</span><br><span>• VCGM Affluent Head</span><br><span>• WM Product teams</span><br><span>• Retail Product teams</span><br><span>• Investment Advisors</span><br><span>• Insurance Specialists</span><br><span>• Country Credit Team</span><br><span>• Country Operations</span><br><span>• Quality Assurance </span><br><span>• Country OR</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>Embed Here for good and Group’s brand and values in Bahrain; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)</span></p><br><br>
<p><span>• Progress against balanced scorecard targets.</span><br><span>• Portfolio growth by means of acquisition of new customers and deepening</span><br><span>• existing client relationships.</span><br><span>• Increase profitability of client through revenue generation and growth.</span><br><span>• Net incremental growth of portfolio in terms of revenue for the existing book.</span><br><span>• Growth in product cross holding ratio</span><br><span>• Customer satisfaction scores reflected in Net Promoter Score (NPS)</span><br><span>• Adherence to process and compliance</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Relationship Management</span><br><span>• Market Knowledge</span><br><span>• Addressing Customer Needs</span><br><span>• Effective Communications</span></p><br><br><b>Qualifications</b> <br><p><span>Education Bachelor Degree</span><br><span>Certifications CFA OR FAP Certified</span><br><span>• 5+ years of successful business practice in client relationship management in the banking industry, with the relevant depth of experience in financial services</span><br><span>• Strong interpersonal and communication skills with multicultural awareness and sensitivity and ability to deal with people of all levels</span><br><span>• A team player with good initiatives & assertiveness</span><br><span>• Proven track record in business goal management </span><br><span>• Make effective business decisions independently, based on sound financial and business principles.</span><br><span>• Sound knowledge and experience in building and managing cross border business</span><br><span>• Superior knowledge of wealth management products and financial markets.</span><br><span>• Strong analytical skills and core banking/ asset products system knowledge</span><br><span>• Strong product knowledge of assets & liability products, operations and process</span><br><span>• Possess diverse investment and market views to offer a concise and consolidated view of events so as to give the appropriate recommendation and guidance to clients.</span><br><span>• A self motivator who is keen on upgrading & improving personal knowledge & skills to meet evolving job requirements.</span><br><span>• CFA, FAP qualification preferable</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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