hotel management

<p><h4>Company description</h4> <p>Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.</p> <p>The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.</p> <p>Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday brunch.</p> <p>The award-winning European Rimal spa features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.</p> <p>Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf region.</p> <h4>Job description</h4> <p>You will be responsible for creating and implementing strategic sales plans, setting achievable targets, and ensuring their successful execution to drive revenue growth.</p> <p>Identifying opportunities for process optimization, implementing best practices, and driving innovation in sales strategies to stay ahead of the competition.</p> <p>Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.</p> <p>Direct all sales operations for the hotel to maximize revenue opportunities for all segments and channels.</p> <p>Establish and grow our market share by developing and maintaining relationships with all clients.</p> <p>Engaging with clients, understanding their needs, providing product demonstrations, and offering technical solutions to meet customer requirements.</p> <p>Remain up to date with regional and international developments and convert these into sales opportunities.</p> <p>Maintain a complete knowledge of all the services the hotel provides so as to conduct successful sales.</p> <h4>Qualifications</h4> <p><strong>Preferably bachelor’s degree and/or hotel management degree.</strong></p> <p><strong>Minimum of 2 years in a similar capacity with proven records.</strong></p> <p><strong>Knowledge of hotel features, benefits, and competing hotels within the market.</strong></p> <p><strong>Strong interpersonal and problem solving abilities.</strong></p> <p><strong>Excellent written and verbal communication skills.</strong></p> <h4>Additional information</h4> <p><strong>Why work for Accor?</strong></p> <p>When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).</p></p><p></p>

<p><h4>Hotel Internship Program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student.</p> <p>Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal Opportunity Employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>Westin Brand Commitment</h4> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property.</p> <p>You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Hotel Internship Program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you’ll be better prepared to pursue opportunities post graduation. Here’s to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student.</p> <p>Marriott International is the world’s largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal Opportunity Employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>The Ritz-Carlton Experience</h4> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Hotel internship program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!</p> <p>Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal opportunity employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>The Ritz-Carlton experience</h4> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Hotel internship program overview</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel.</p> <p>By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!</p> <h4>About Marriott International</h4> <p>Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal opportunity employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>The Ritz-Carlton experience</h4> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Hotel internship program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student.</p> <p>Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SUMMARY</strong><p>The General Manager (GM), in conjunction with the management team will strategically lead all areas within the hotel.&nbsp;</p><br><p>The GM is responsible for optimizing profitability, the guest experience and overall hotel quality performance, team member engagement, market share and ultimately return on owner investment.&nbsp;</p><br><p>The objectives of this role will be to lead the hotel opening project according to the Critical path and to ensure the right team is recruited, onboarded, and trained at the right time according to the opening date and business forecast.&nbsp;</p><br><p>Furthermore, the incumbent will achieve revenue optimization, effective cost-control, and implementation of quality operational standards within the framework of the brand.&nbsp;&nbsp;</p><br><p>The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan.&nbsp;&nbsp;<br></p><br><p><strong>KEY RESPONSIBILITIES</strong>&nbsp;</p><br><p><strong>Leadership:&nbsp;</strong></p><br><ul><li><p>The GM will work with the hotel Management Team to ensure the successful delivery of the individual departmental plans as they fit within the overall hotels business strategy.&nbsp;&nbsp;</p><br></li></ul><ul><li><p>The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. He/she will lead by example, to inspire the team to ‘Do the Right Thing’.</p><br></li><li><p>The GM is ultimately accountable for the achievement of all hotel KPI’s.</p><br></li><li><p>Ensure the hotel meets and exceeds the Wyndham People Compliance Standards Level 1 – CORE.&nbsp;</p><br></li></ul><p><strong>Strategy &amp; planning:&nbsp;</strong></p><br><ul><li><p>The GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, comply with all company standards and defining the objectives for the hotel subject to owner approval.&nbsp;</p><br></li><li><p>The GM will focus to develop the awareness of the hotel within the city, region and country, to help the ‘Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, and attendance at key exhibitions.</p><br></li><li><p>He/she will build an excellent relationship with owners, protecting the assets and acting as a Brand Ambassador.&nbsp;&nbsp;</p><br></li></ul><p><strong>Business Performance</strong></p><br><ul><li><p>The GM will be accountable for the overall success and performance of the hotel including:</p><br></li></ul><ul><li><p>Achieving targeted Revenue, and GOP.&nbsp;</p><br></li><li><p>Delivery of commercial plan and achieving sales targets.&nbsp;</p><br></li><li><p>Continuous evolve RevPAR and RGI.&nbsp;</p><br></li><li><p>Achieving target quality scores (Medallia &amp; Quality Audit).&nbsp;</p><br></li><li><p>Delivery of HR plan and achieving People targets i.e., Employee engagement, turnover, productivity ratios, time to hire etc.&nbsp;</p><br></li><li><p>Achieve targeted Wyndham Rewards enrollments.&nbsp;</p><br></li><li><p>Achieving and evolving the Wyndham Green certification.&nbsp;&nbsp;</p><br></li><li><p>Ensuring profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.&nbsp;<br></p><br></li></ul><p><strong>Quality&nbsp;</strong></p><br><ul><li><p>As the guardian and protector of the brand, the GM will ensure brand standard compliance.&nbsp;</p><br></li><li><p>In conjunction with the Heads of Department, he/she will roll out Operating Standards (SOP’s) and relevant employee training to drive service excellence and high guest service performance.&nbsp;<br></p><br></li></ul><p><strong>Human Resources&nbsp;</strong></p><br><ul><li><p>The GM will ensure in conjunction with the hotel management team and Hotel HR Leader to identify, select, recruit, develop, engage, manage, retain and inspire team members to maximise the hotels return on Human Capital.&nbsp;</p><br></li></ul><ul><li><p>The GM will role model the service culture values.&nbsp;</p><br></li></ul><p><strong>Hotel Opening&nbsp;</strong></p><br><ul><li><p>The GM will ensure that all tasks are actioned in time according to the Critical Path&nbsp;&nbsp;</p><br></li><li><p>The GM will conduct any other reasonable duties assigned by owners.&nbsp;&nbsp;&nbsp;</p><br></li></ul><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><br> </div>

<p> <strong>SUMMARY</strong> </p> <p>The Director of Operations will provide leadership for all the day to day operations of the hotel including the Kitchen, Banqueting, Restaurants, Executive Lounge, Room Service, Stewarding, Food &amp; Beverage Cost Control, Front Office, Concierge, Housekeeping, Loyalty, Security and Recreation (Spa and Gym where applicable) in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of associate and guest satisfaction.</p> <p>It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.</p> <p> </p> <p> <strong>KEY RESPONSIBILITIES</strong> </p> <p> Recruiting, training and supervising staff</p> <p> Managing budgets</p> <p> Maintaining statistical and financial records</p> <p> Planning maintenance work, events and room bookings</p> <p> Handling customer complaints and quires</p> <p> Promoting and marketing the business</p> <p> Ensuring compliance with health and safety legislation and licensing laws</p> <p> <strong>Leadership</strong> </p> <p> Maintaining a business environment based on the Code of Conduct and Company Vision</p> <p> Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p> <p> Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counseling / disciplinary issues.</p> <p> Conduct regular coaching sessions/1:1s with direct reports</p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Human Resources</strong> </p> <p> Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.</p> <p> Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties</p> <p> Talent Reviews taken place as per the communicated timeline and are live in the business</p> <p> Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged</p> <p> Manage the AES process,ensure that the follow up meetings are done and the associates have timely feedback.</p> <p> Conduct interviews for relevant roles in conjunction with HR</p> <p> Review manning and re-recruitment of all positions in conjunction with HR</p> <p> Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback</p> <p> Support WYNcom with quarterly People, Community and Sustainability engagement events</p> <p> </p> <p> <strong>Communication</strong> </p> <p> To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p> <p> Conducted documented 121 s with all direct reports</p> <p> Share all relevant information with GM &amp; HR in 121 s</p> <p> Quarterly Hotel Meeting</p> <p> </p> <p> <strong>Finance</strong> </p> <p> Plan and track departmental budget </p> <p> Plan and track departmental holidays and lieu days as per the needs of the business</p> <p> Review with the Finance Leader/HR Leader the payroll figures</p> <p> Ensure that the payroll is submitted to HR on the agreed date</p> <p> </p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Count on Me! service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.</p> <p> </p> <p> <strong>Experience, Certification &amp; Education</strong> </p> <p> <strong> </strong> </p> <p> Bachelor s degree in Hospitality</p> <p> 5+ years experience in Hotel Management</p> <p> Strong knowledge of hospitality software and MS office</p> <p> </p> <p> </p> <p>Any other reasonable duties as directed by the Cluster General Manager</p>","experience_needed":"<p> </p>","

<p><h4>Company description</h4> <p>Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.</p> <p>The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.</p> <p>Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday brunch.</p> <p>The award-winning European Rimal spa features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.</p> <p>Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf region.</p> <h4>Job description</h4> <p>Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.<br> Utilizes revenue management to maximize revenue generation based on data.<br> Ensures guest or member satisfaction at all times by ensuring that safety and service are always the spa's priority.</p> <h4>Qualifications</h4> <ul> <li>Minimum of five (5) years experience in spa management with comprehensive knowledge of spa operations.</li> <li>Excellent customer service skills, guest-focused with a passion for standards excellence.</li> <li>Strong knowledge of Opera, Microsoft Office application and spa management.</li> </ul> <h4>Additional information</h4> <p><strong>Why work for Accor?</strong><br> When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).</p></p><p></p>

<p><h4>Company description</h4> <p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Food & Beverage Manager</strong></p> <p>The Food & Beverage Manager is responsible for overseeing the daily operations of all Food & Beverage venues and dining experiences, ensuring exceptional guest satisfaction, operational efficiency, and profitability. This role focuses on driving revenue, managing costs, maintaining high service standards, and leading teams to deliver outstanding hospitality experiences. The successful candidate will possess strong leadership skills, financial acumen, and a passion for excellence in food and beverage operations.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <ul> <li>Lead and oversee all Food & Beverage operations to ensure exceptional guest experiences and service excellence.</li> <li>Drive F&B sales and revenue through innovative promotions, upselling strategies, and guest engagement initiatives.</li> <li>Develop, manage, and monitor departmental budgets, forecasts, and financial performance.</li> <li>Ensure effective cost control measures are in place, including food cost, beverage cost, labor cost, and overall operational expenses.</li> <li>Manage and analyze Profit & Loss (P&L) statements and implement action plans to achieve financial targets.</li> <li>Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) and Standards of Service (SOS).</li> <li>Ensure compliance with company policies, brand standards, health and safety regulations, and local legislation.</li> <li>Lead, motivate, coach, and develop the F&B team to achieve operational excellence and high levels of employee engagement.</li> <li>Build strong relationships with guests, suppliers, and internal stakeholders to enhance service delivery and business performance.</li> <li>Monitor guest feedback and implement corrective actions to continuously improve guest satisfaction.</li> <li>Collaborate with culinary and service teams to develop and enhance food and beverage offerings.</li> <li>Utilize F&B management systems, POS systems, and operational reports to drive efficiency and informed decision-making.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 4 years of experience in a Food & Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.</li> <li>Minimum 2 years of GCC experience is required.</li> <li>Minimum 2 years of experience in a 5-star hotel property is required.</li> <li>Minimum 1 year of experience in an independent upscale dining restaurant is considered an added advantage.</li> <li>Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.</li> <li>Experience with Asian, Italian, and Mediterranean cuisines is highly preferred.</li> <li>WSET Level 1, 2, or 3 certification is considered an added value.</li> <li>Strong knowledge of luxury hospitality service standards and Food & Beverage operations.</li> <li>Strong commercial acumen with a proven track record of increasing F&B sales and profitability.</li> <li>Proficiency in F&B management systems, POS systems, and other relevant hospitality software.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Highly presentable, professional, and guest-focused.</li> <li>Outgoing and energetic personality with strong relationship-building abilities.</li> <li>Strong organizational, analytical, problem-solving, and decision-making skills.</li> <li>Fluency in English; additional languages will be an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About mantis collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p>Prepare the KFAS facility on a daily basis. React to changes in scheduling, weather or number of children with prepared backup plan. Converse with guests and answer questions regarding the hotel and SPA. Provide orientation of KFAS facility, and when available, of the Recreation Building. Adhere to all corporate core standards in execution of programming. Ensure proper standards of hygiene and functioning of equipment and toys. Assist in handling guest requests, complaints, and any special problems keeping the Management well-informed of action and follow-up Provide personalized service for all VIP s and KFAS guests on a daily basis. Participate fully in all departmental training as outlined by Management. Fill in any gaps in skills and knowledge. Respond properly in any hotel emergency or safety situation. Perform any other tasks or projects as assigned by the hotel management and staff. Build rapport with and take a genuine interest in all children and parents utilizing the club's child activity services. Supervise on-floor operations and staff during shift. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience working with children in a hotel, childcare, education, recreation, or related environment preferred. Passion for working with children and creating engaging experiences. Excellent interpersonal and communication skills. Energetic, patient, caring, and responsible personality. Ability to work independently and as part of a team. First Aid and CPR certification is an advantage. Flexible to work shifts, weekends, and public holidays. Strong attention to safety and child welfare.</p>

<p><h4>Description</h4> <p>The operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).</p> <h4>Responsibilities</h4> <p><strong>1. Food & beverage operations</strong><br> Lead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service delivery.<br> Maintain consistently high standards of service, presentation, cleanliness, and guest experience.<br> Develop, implement, and continuously improve operational procedures and service standards.<br> Coordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operations.<br> Actively manage service during peak trading periods and high-profile club events.</p> <p><strong>2. Events & banquet operations</strong><br> Oversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrations.<br> Collaborate with the Events team to ensure successful planning and flawless execution.<br> Ensure appropriate staffing, equipment, and operational readiness for large-scale events.<br> Maintain exceptional service standards across both day-to-day operations and special events.</p> <p><strong>3. Team leadership & people management</strong><br> Lead, coach, and develop supervisors and operational teams across multiple outlets.<br> Build a strong service culture focused on hospitality, accountability, and continuous improvement.<br> Manage workforce planning, scheduling, and staffing levels in line with operational demand.<br> Conduct regular performance reviews, coaching sessions, and training initiatives.<br> Foster collaboration between front-of-house and back-of-house teams.</p> <p><strong>4. Financial & operational performance</strong><br> Manage departmental budgets while controlling labour, food, and beverage costs.<br> Monitor operational performance through KPIs and management reporting.<br> Identify opportunities to improve efficiency, increase revenue, and reduce waste.<br> Ensure inventory, purchasing, and stock control processes are effectively managed.<br> Support forecasting and business planning alongside senior management.</p> <p><strong>5. Member & guest experience</strong><br> Champion a service-first culture that delivers exceptional member and guest satisfaction.<br> Respond proactively to feedback and resolve service issues in a timely and professional manner.<br> Continuously identify opportunities to elevate the club's hospitality offering.<br> Build strong relationships with members and regular guests to enhance loyalty and engagement.</p> <p><strong>6. Compliance & quality assurance</strong><br> Ensure full compliance with food safety, hygiene, and health & safety regulations.<br> Maintain HACCP standards and ensure all operational procedures are consistently followed.<br> Conduct regular operational audits across all outlets.<br> Ensure compliance with company policies, licensing requirements, and brand standards.</p> <h4>Candidate profile</h4> <p>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline.<br> 5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environments.<br> Minimum 3 years in a leadership role managing multiple outlets and large operational teams.<br> Demonstrated experience overseeing banquet, conference, or large-scale event operations.<br> Strong commercial acumen with experience managing budgets, labour costs, and food & beverage profitability.<br> Experience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageous.<br> HACCP or Food Safety certification is desirable.</p> <h4>Requirements</h4> <li>Operational leadership and execution</li> <li>Guest-centric mindset with a passion for service excellence</li> <li>Commercial and financial acumen</li> <li>Team leadership, coaching, and people development</li> <li>Planning, organisation, and resource management</li> <li>Event and banquet operations management</li> <li>Problem-solving and sound decision-making under pressure</li> <li>Strong communication and stakeholder management</li> <li>Attention to detail and commitment to quality</li> <li>Adaptability and ability to thrive in a fast-paced hospitality environment</li></p><p></p>