وظائف مراقب كاميرات في البحرين

<br><p>To Plan, monitor and develop the appropriate Human Resources covering and not limited to manpower planning and recruitment, payroll, compensation and salary structures, are met as per the standard needs and requirements of the Company to meet its immediate demand and growth.</p><br><p>Key Responsibilities & Accountabilities</p><ul><li><p>Manage the transactional processes of payroll, recruitment and selection and the human resources information system (HRIS) to ensure an efficient and effective service to employees.</p></li><li><p>Manage and monitor the performance management of Employees and conduct appropriate surveyand studies prior to yearly increment/bonus and salary reviews.</p></li><li><p>Provide expert and professional advice to managers and employees on a wide range of HR matters and people management issues, including discipline, grievance, capability and restructuring & performance management.</p></li><li><p>Coaching and mentoring as appropriate all required situations of Employees towards better development and guidance at their work and contribution.</p></li><li><p>Maintain Salary and Benefits Policies and Procedure including proper practice across the Group Companies.</p></li><li><p>Construct Reporting and Analysis including headcounts reports, salary surveys, employee’s satisfaction survey etc.</p></li><li><p>Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.</p></li><li><p>Continuously enhance and develop the Company’s HR Policies and procedures.</p></li><li><p>Coordinate activities for the HR Committee in administering strategic HR requirements.</p></li><li><p>Drive group wide training strategies, initiatives and operations in support of the Company’s business lines.</p></li><li><p>Assist the Business lines in the manpower planning process as part of annual target setting and reviews</p></li><li><p>Ensure resources are allocated to key process areas for HR.</p></li><li><p>Focus the HR function on being the champion of all people related issues supported by way of coaching, counseling, advising all employees</p></li><li><p>Manage all recruitment activities, including advice on advertising strategies and selection methods including recruitment strategies and related operational matters</p></li><li><p>To manage the appointment of new employees and internal transfers in accordance with employment legislation and best practice.</p></li><li><p>Monitor and supervise the Government Relation Group with regards to Employment Visa, its management and all relevant aspects.</p></li><li><p>Monitor and enhance the Company’s Medical and Life Insurance Scheme.</p></li><li><p>Usage of IT and AI, and effectively reflect to the organizational Initiatives.</p></li><li><p>Provide immediate support and assistance to the Regional General Manager HR on all HR matters and support any request raised by the RGM on all HR aspects.</p></li><li><p>leading improvement of HR activities continuously together with proper change management involving stakeholders based on the company business strategy</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Master’s in human resource or equivalent, CIPD will be an added benefit</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 15 – 20 yrs of Overall Experience in a large multinational organization out of which 10 yrs. must as an Managerial function</p><ul><li><p>Confidently directing HR and advising managers on all aspects of people management and development.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop, implement, and monitor preventive, predictive, and corrective maintenance programs for all concrete block production machinery, batching plants, mixers, conveyors, curing systems and plant utilities. Plan, organize, and manage all maintenance activities to ensure maximum equipment availability, reliability, and operational efficiency while minimizing production downtime. Lead and supervise maintenance engineers, supervisors, technicians, electricians, mechanics, welders, and workshop personnel to ensure effective execution of maintenance activities. Coordinate and oversee emergency breakdown maintenance, ensuring prompt resolution of mechanical, electrical, hydraulic, pneumatic, electronic, and automation-related failures. Manage PLC systems, control panels, sensors, instrumentation, and automated production equipment to ensure uninterrupted operation of production lines. Establish maintenance schedules in coordination with Production and Factory Management to minimize disruption to manufacturing operations. Review and approve maintenance work orders, shutdown schedules, equipment inspections, and maintenance reports. Monitor the performance and condition of all plant equipment and recommend repairs, upgrades, modifications, or replacement when required. Manage the procurement of maintenance spare parts, tools, and consumables, including preparing technical specifications, reviewing quotations, and ensuring timely availability of critical inventory. Control and optimize spare parts inventory levels while maintaining adequate stock to support plant operations. Prepare and manage the annual maintenance budget, monitor maintenance expenditures, and implement cost-control measures without compromising equipment reliability. Analyze maintenance costs, equipment downtime, and failure trends, and implement corrective actions to improve plant performance and reduce maintenance expenses. Conduct root cause analysis of major equipment failures and implement preventive measures to avoid recurrence. Ensure compliance with all Health, Safety, and Environmental (HSE) requirements, conduct regular safety inspections and ensure the proper use of Personal Protective Equipment (PPE). Coordinate with the Safety Department to ensure safe maintenance practices, permit-to-work compliance, and adherence to company safety policies. Provide technical guidance, coaching, and training to maintenance personnel to enhance technical competency and productivity. Coordinate with Production, Quality Control, Procurement, Stores, and Human Resources departments to support smooth plant operations. Monitor the maintenance and certification status of lifting equipment, forklifts, compressors, generators, and other critical plant assets. Ensure proper documentation and maintenance records are maintained for all equipment, including service history, inspections and breakdown reports Participate in factory expansion projects, equipment installations, commissioning activities, and process improvement initiatives. Drive continuous improvement programs aimed at increasing equipment reliability, reducing downtime, improving productivity, and supporting the factory's operational objectives. Manage workforce planning, shift scheduling, attendance monitoring, leave approvals, and manpower allocation within the maintenance department. Conduct employee performance evaluations and recommend training, promotions, transfers, and disciplinary actions where required. Ensure maintenance personnel comply with company policies, procedures, and professional standards. Promote teamwork, accountability, safety awareness, and continuous improvement throughout the maintenance department. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Educational Qualification Bachelor’s degree in electrical /Instrumentation engineering Experience 5+ years of experience in similar role </p><p></p></section>

<p>We are seeking a dynamic and experienced Category Buyer to join our team. The ideal candidate will be responsible for managing the procurement of goods within the FMCG, retail and consumer packaging sectors. This role requires a strategic thinker with a strong understanding of market trends, supplier relationships, and category management.</p><p>Key Responsibilities:</p><ul><li>Develop and execute category purchasing strategies to optimize product selection and pricing.</li><li>Prepare order schedules for allocated product categories in the based on previous sales history and sales forecasts for upcoming seasons.</li><li>Enhance assortment planning processes and continuity purchase processes for respective products.</li><li>Monitor sales forecasts and inventory levels across allocated products and work with the store team to order stock / maintain optimum stock levels</li><li>Analyse sales history, sell through, size &amp; category analysis and physical stock verification as a base for re-ordering stock</li><li>Reduce carry over stock, improve stock turns and manage timely delivery of merchandise to the warehouse</li><li>Liaise with the IT team to upload pricing into the system following the price architecture and predetermined margins</li><li>Conduct regular competitors store visits to monitor market changes, competitor prices and products</li><li>From time to time perform other activities as directed by the department manager</li><li>Conduct market research to identify trends, competitor activities, and potential suppliers.</li><li>Negotiate contracts and terms with suppliers to ensure competitive pricing and quality.</li><li>Collaborate with internal teams to forecast demand and manage inventory effectively.</li><li>Analyze sales data and performance metrics to make informed buying decisions.</li><li>Maintain strong relationships with suppliers to ensure product availability and quality.</li><li>Monitor market conditions and adjust buying strategies accordingly.</li><li>Prepare and present reports on category performance and recommendations for improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Preferred candidate profile</b><ul><li>Bachelors degree in Business, Supply Chain Management, or a related field.</li><li>Minimum of 2+ years of experience in category buying or procurement within the FMCG/retail/consumer goods sectors.</li><li>Strong negotiation skills and ability to build relationships with suppliers.</li><li>Proficient in data analysis and reporting tools.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily store operations, lead and motivate the sales team, ensure excellent customer service, monitor stock levels, maintain visual merchandising standards, achieve sales targets, and ensure smooth.</p></div></section>

<p>The Head of HSE is responsible for providing strategic leadership and overall management of Health, Safety and Environmental activities across the manufacturing facility. The role is accountable for establishing and maintaining a strong safety culture, ensuring compliance with applicable Bahrain regulatory requirements and international standards, minimizing occupational and environmental risks, and continuously improving HSE performance.</p><br><p>The position requires strong experience in manufacturing or heavy industrial operations, with the ability to manage risks associated with production machinery, electrical systems, lifting activities, material handling, chemicals, high-temperature processes, contractors, and maintenance activities.</p><br><p><strong>HSE Strategy & Leadership</strong></p><ul><li><p>Develop and implement the company's HSE strategy, policies, procedures, and annual objectives.</p></li><li><p>Provide leadership and direction to the HSE team.</p></li><li><p>Advise senior management on HSE risks, compliance requirements, and performance.</p></li><li><p>Drive a proactive Zero Harm / Zero Incident safety culture across the organization.</p></li><li><p>Establish HSE KPIs and regularly report performance to management.</p></li><li><p>Promote employee participation and accountability for workplace safety.</p></li></ul><br><p><strong>Occupational Health & Safety</strong></p><ul><li><p>Ensure effective implementation of occupational health and safety programs across manufacturing operations.</p></li><li><p>Conduct and oversee workplace risk assessments and Job Safety Analysis (JSA/JHA).</p></li><li><p>Ensure appropriate controls are established for high-risk activities.</p></li><li><p>Monitor machine safety, guarding, electrical safety, lifting operations, working at height, confined spaces, and hot work.</p></li><li><p>Ensure effective implementation of Permit-to-Work (PTW) and Lockout/Tagout (LOTO) systems.</p></li><li><p>Monitor occupational exposure risks including noise, heat, chemicals, fumes, and other industrial hazards.</p><br></li></ul><p><strong>Manufacturing & Operational Safety</strong></p><ul><li><p>Work closely with Production, Maintenance, Engineering, QA/QC and other departments to integrate HSE requirements into daily operations.</p></li><li><p>Conduct safety reviews for new machinery, production lines, modifications, and engineering projects.</p></li><li><p>Ensure safe operating practices are implemented for production equipment and material handling operations.</p></li><li><p>Conduct regular plant inspections and identify unsafe conditions and behaviors.</p></li><li><p>Ensure corrective actions are implemented and closed within agreed timelines.</p></li></ul><br><p><strong>Incident Investigation & Risk Management</strong></p><ul><li><p>Lead investigations of accidents, incidents, near misses, occupational illnesses, and environmental events.</p></li><li><p>Conduct or oversee Root Cause Analysis (RCA).</p></li><li><p>Ensure corrective and preventive actions (CAPA) are effectively implemented.</p></li><li><p>Analyze incident trends and identify opportunities for preventive action.</p></li><li><p>Communicate lessons learned across relevant departments.</p></li><li><p>Maintain accurate incident records and management reports.</p></li></ul><br><p><strong>Environmental Management</strong></p><ul><li><p>Develop and maintain environmental management programs.</p></li><li><p>Ensure compliance with applicable environmental legislation, permits, and company requirements.</p></li><li><p>Monitor waste management, emissions, hazardous materials, chemical handling, and environmental risks.</p></li><li><p>Promote waste reduction, recycling, energy efficiency, and pollution prevention initiatives.</p></li><li><p>Support corporate sustainability and ESG initiatives where applicable.</p></li></ul><br><p><strong>ISO Management Systems & Audits</strong></p><ul><li><p>Lead and maintain the HSE Management System in accordance with ISO 45001 - Occupational Health & Safety and ISO 14001 - Environmental Management.</p></li><li><p>Lead internal HSE audits and coordinate external certification audits.</p></li><li><p>Ensure timely closure of audit findings and non-conformities.</p></li><li><p>Conduct management reviews and maintain required HSE documentation.</p></li><li><p>Drive continual improvement of HSE management systems.</p></li></ul><br><p><strong>Emergency Preparedness & Fire Safety</strong></p><ul><li><p>Develop and maintain emergency response plans and procedures.</p></li><li><p>Coordinate fire prevention and emergency preparedness activities.</p></li><li><p>Conduct emergency drills and evaluate their effectiveness.</p></li><li><p>Ensure firefighting and emergency equipment is properly inspected and maintained.</p></li><li><p>Coordinate with relevant authorities and emergency services when required.</p></li><li><p>Ensure employees and contractors understand emergency response requirements.</p></li></ul><br><p><strong>Contractor HSE Management</strong></p><ul><li><p>Establish HSE requirements for contractors and service providers.</p></li><li><p>Conduct contractor HSE evaluations and inductions.</p></li><li><p>Monitor contractor compliance during work activities.</p></li><li><p>Ensure contractors comply with PTW, LOTO, PPE, and other applicable safety procedures.</p></li><li><p>Take appropriate action in cases of serious HSE violations.</p></li></ul><br><p><strong>Training & Safety Culture</strong></p><ul><li><p>Develop an annual HSE training and awareness plan.</p></li><li><p>Ensure appropriate safety induction for employees, contractors, and visitors.</p></li><li><p>Conduct and coordinate specialized HSE training.</p></li><li><p>Promote behavioral-based safety and employee engagement programs.</p></li><li><p>Conduct safety campaigns, toolbox talks, and awareness initiatives.</p></li><li><p>Coach managers and supervisors on their HSE responsibilities.</p></li></ul><br><p><strong>Regulatory Compliance</strong></p><ul><li><p>Ensure compliance with applicable Bahrain occupational health, safety, environmental and Civil Defence requirements.</p></li><li><p>Monitor changes in HSE legislation and assess their impact on operations.</p></li><li><p>Coordinate regulatory inspections and required HSE submissions.</p></li><li><p>Maintain statutory records, licenses, permits, and certifications as applicable.</p></li></ul><br><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's Degree in Engineering, Occupational Health & Safety, Environmental Engineering, Environmental Science, or a related technical discipline.</p></li><li><p>NEBOSH International General Certificate (IGC) or equivalent - required.</p></li><li><p>NEBOSH Diploma / International Diploma - highly preferred.</p></li><li><p>ISO 45001 Lead Auditor certification - highly preferred.</p></li><li><p>ISO 14001 Lead Auditor certification - preferred.</p></li><li><p>IOSH membership/certification is an advantage.</p></li><li><p>Additional qualifications in Fire Safety, First Aid, Incident Investigation, Risk Assessment, or Process Safety are advantageous.</p></li></ul><br><p><strong>Experience</strong></p><ul><li><p>Minimum 10 years of progressive HSE experience, preferably within manufacturing, cable manufacturing, aluminium, metals, engineering, or heavy industrial environments.</p></li><li><p>At least 3-5 years in an HSE managerial or leadership position.</p></li><li><p>Strong experience managing HSE systems within a manufacturing plant.</p></li><li><p>Proven experience with ISO 45001 and ISO 14001 management systems.</p></li><li><p>Demonstrated experience in incident investigation, risk management, audits, emergency response, and regulatory compliance.</p></li><li><p>Experience managing HSE teams and contractor safety.</p></li><li><p>Experience working within multicultural industrial environments is preferred.</p></li></ul><br><p><strong>Technical Skills</strong></p><ul><li><p>HSE Management Systems</p></li><li><p>ISO 45001 & ISO 14001</p></li><li><p>Risk Assessment / JSA / JHA</p></li><li><p>Incident Investigation & Root Cause Analysis</p></li><li><p>Permit-to-Work (PTW)</p></li><li><p>Lockout/Tagout (LOTO)</p></li><li><p>Machine & Electrical Safety</p></li><li><p>Fire & Emergency Management</p></li><li><p>Contractor Safety Management</p></li><li><p>Environmental Compliance</p></li><li><p>HSE Auditing</p></li><li><p>Behavioral-Based Safety</p></li><li><p>HSE Reporting & Data Analysis</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>10+ years of HSE experience with a strong background in manufacturing or heavy industry. Previous experience in cable, aluminium, metals, electrical manufacturing, or other continuous-process industrial operations would be highly advantageous.</p>

<p><h4>Position summary</h4> <p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <h4>Responsibilities</h4> <p>The primary responsibilities of the role include:</p> <h4>Sales & marketing</h4> <ul> <li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel’s month-end report and annual budget.</li> <li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li> <li>Ensure availability and storage of sales-related collateral.</li> </ul> <h4>Reservations</h4> <ul> <li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li> <li>Handle reservation requests received in an accurate, complete, and timely manner.</li> <li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li> <li>Ensure that guest and block profiles are linked to the reservation.</li> <li>Ensure 100% accuracy of market segmentation in groups.</li> <li>Ensure that all amendments and changes are updated in the system.</li> <li>Note and follow up on guest preferences and special requests.</li> <li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li> </ul> <h4>Communication</h4> <ul> <li>Ensure that all pertinent information is provided to bookers, guests, and sales managers and all special requests are communicated to the CCS manager and front office.</li> <li>Ensure all group requirements are entered completely and accurately.</li> <li>Maintain confidentiality of all guest information.</li> <li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li> <li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li> <li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li> <li>Attend designated meetings prepared with information related to group reservations.</li> <li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li> <li>Delegate groups and tasks among the group reservations team.</li> <li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li> </ul> <h4>Coaching and developing others</h4> <ul> <li>Ensure ongoing training and development of group reservation agents (wherever applicable).</li> </ul> <h4>Other</h4> <ul> <li>Perform all tasks as detailed in daily task list.</li> <li>Process visa applications for groups.</li> <li>Produce weekly group tracker in the absence of the group reservations supervisor.</li> <li>Maintain the cleanliness and tidiness of the work area at all times.</li> <li>Participate in related project teams.</li> <li>Ensure group files are accurate and up to date.</li> <li>Ensure accurate billings for groups.</li> </ul> <h4>Product knowledge</h4> <ul> <li>Have in-depth knowledge about room types and their features.</li> <li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li> <li>Be up to date on all running promotions and events in the hotel.</li> </ul> <h4>Revenue management knowledge</h4> <ul> <li>Be knowledgeable of rate structure and rate strategy.</li> <li>Be knowledgeable of upcoming peak and need periods.</li> <li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li> </ul> <h4>Building relationships</h4> <p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p> <ul> <li>Treat people fairly, with dignity and respect.</li> <li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li> <li>Demonstrate business ethics and personal integrity, i.e., be widely trusted; be seen as a direct, truthful individual.</li> <li>Listen and respond to others.</li> <li>Be interested in others’ views even if they counter own views.</li> <li>Be a team player and a leader.</li> <li>Have ability to motivate staff and maintain a cohesive team.</li> </ul> <h4>Managing work execution</h4> <p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> <li>Work with meeting planners while they are in the hotel.</li> </ul> <h4>Organizational capability</h4> <p>Proactively identify and develop talent within the organization.</p> <ul> <li>Approach work with a sense of urgency and purpose.</li> <li>Allocate time and resources effectively when faced with competing demands.</li> <li>Overcome obstacles to accomplish challenging objectives.</li> <li>Follow through on inquiries, requests, and complaints.</li> </ul> <h4>Learning & applying personal expertise</h4> <ul> <li>Act independently to improve and increase skills and knowledge.</li> <li>Demonstrate an awareness of personal strengths and areas for improvement.</li> <li>Share learning, innovations, and best practices with others.</li> <li>Be willing to learn from others.</li> <li>Perform all technical/procedural requirements of the job.</li> <li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li> </ul> <h4>Experience</h4> <p>Must have a minimum of 2 years of hospitality experience at The Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p> <h4>Education</h4> <p>College degree preferred.</p> <h4>Skills and knowledge</h4> <ul> <li>Ability to maintain the hotel’s standards, policies, and procedures.</li> <li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li> <li>Comprehension of the reservation sales process for Ritz-Carlton.</li> <li>Ability to maintain positive and engaging relations with all inquiries.</li> <li>Ability to overcome objections.</li> <li>Ability to focus on details.</li> <li>Ability to multitask and take on cross-functional tasks when required.</li> <li>Ability to remain well organized and concentrated in high-stress situations.</li> <li>Knowledge of Outlook and Microsoft Excel.</li> <li>Fluency in the English language – both written and spoken.</li> <li>Knowledge of spoken Arabic is an advantage.</li> <li>Ability to work with minimum supervision.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p>The CVM &amp; Retention Expert is responsible for executing customer value management and retention initiatives that enhance customer engagement, strengthen loyalty, maximize customer value, and minimize churn. The role supports the development and execution of targeted campaigns, customer lifecycle activities, retention programs, and personalized offers by analyzing customer data and behavior. Working closely with the Products &amp; Services, Customer Experience, Sales, Digital, and Customer Care teams, the role ensures effective execution of CVM initiatives while continuously monitoring campaign performance and identifying opportunities to improve customer satisfaction and revenue growth.</p><br> <br> <br><br> What We Need From You <br> <ul><li><p>Develop and implement customer base management activities across all customer segments to enhance revenue, improve retention, and reduce churn.</p><br></li><li><p>Execute the CVM plan and support the achievement of revenue targets from the existing customer base.</p><br></li><li><p>Analyze customer data, usage patterns, and behavior to identify customer value enhancement opportunities.</p><br></li><li><p>Support customer segmentation activities to enable targeted retention, upselling, and cross-selling initiatives.</p><br></li><li><p>Monitor customer churn trends and recommend proactive retention actions.</p><br></li><li><p>Design, implement, execute, and monitor BTL campaigns across multiple channels, including digital channels.</p><br></li><li><p>Develop and maintain dashboards to monitor campaign performance and effectiveness.</p><br></li><li><p>Support the development and execution of churn management activities, including proactive and reactive retention initiatives.</p><br></li><li><p>Work closely with the Customer Experience and Digital teams to support customer journey improvements.</p><br></li><li><p>Gather and analyze customer feedback to identify opportunities to improve customer experience and loyalty.</p><br></li><li><p>Implement personalized communication activities for different customer segments.</p><br></li><li><p>Support contract renewal and customer locking initiatives.</p><br></li><li><p>Work closely with Sales, Tele-sales, and Customer Care teams to execute upselling, cross-selling, and retention initiatives.</p><br></li><li><p>Support sales channels through incentives, push activities, and training to ensure successful execution of the CVM plan.</p><br></li><li><p>Ensure CVM activities complement overall marketing launches and go-to-market initiatives.</p><br></li><li><p>Prepare campaign performance reports and provide recommendations for continuous improvement.</p><br></li><li><p>Perform other related duties as assigned.</p><br></li></ul> <br> <br><br> Qualifications and Education <br> <ul><li><p>Bachelor’s degree in law, economics, engineering or business equivalent.</p><br></li><li><p>Masters degree preferred.</p><br></li><li><p>8–10 years of experience in Telecom or a related industry with exposure to Customer Value Management, customer retention, or customer lifecycle management.</p><br></li><li><p>Experience in executing customer retention campaigns, customer segmentation activities, and personalized marketing initiatives.</p><br></li><li><p>Experience working with cross-functional teams to deliver customer engagement and revenue enhancement initiatives.</p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <ul><li><p>In-depth knowledge of telecom CVM practices, customer segmentation, churn management, and retention strategies.</p><br></li><li><p>Strong analytical skills with the ability to interpret customer data and generate actionable insights.</p><br></li><li><p>Knowledge of campaign management tools, CMS platforms, and BI/Analytics tools.</p><br></li><li><p>Understanding of sales channel dynamics and customer targeting practices.</p><br></li><li><p>Knowledge of marketing planning, proposition management, and operating plans.</p><br></li><li><p>Ability to develop commercial business cases.</p><br></li><li><p>Strong communication, presentation, reporting, and negotiation skills.</p><br></li><li><p>Market knowledge and customer-centric mindset.</p><br></li></ul> <br> <br> </div>