وظائف لخريجي كلية التجارة انجليزى في البحرين

<p><p><strong>Job type:</strong> Full time<br> <strong>Location:</strong> Bahrain<br> <strong>Department:</strong> Tax advisory, Grant Thornton Abdulaal<br> <strong>Designation:</strong> Manager - Corporate tax</p> <h4>Primary duties</h4> <ul> <li>Deliver a full range of tax advisory services in compliance with local laws and regulations.</li> <li>Build relationships and interact with clients to provide excellent planning, consulting and expertise.</li> <li>Provide innovative tax planning and review complex tax returns.</li> <li>Identify risks, manage tax exposures, and mitigate tax risks by providing tax planning, structuring, and highlighting tax implications.</li> <li>Manage tax provision and tax compliance process.</li> <li>Improve processes by developing or implementing best practices.</li> <li>Manage and coordinate tax audits.</li> <li>Inform management of changes in the tax environment, as well as the ramifications of tax legislation changes.</li> <li>Manage and lead the tax advisory team.</li> </ul> <h4>Decision making authority</h4> <p>In coordination with partner and senior partner.</p> <h4>Competencies, knowledge, skills and abilities</h4> <ul> <li>Excellent numeric and analytical skills.</li> <li>Result-driven and client focus.</li> <li>Ability to meet client deadlines.</li> <li>Ability to withstand work pressure.</li> </ul> <h4>Qualifications</h4> <ul> <li>Degree in accounting, finance, commerce or related field.</li> <li>Completed a professional qualification, such as CPA/ACCA/CA/LLB/LLM/LLD/JSD.</li> <li>5+ years of professional experience in the taxation field.</li> <li>Excellent knowledge of tax accounting, tax compliance and all types of tax returns.</li> <li>Good knowledge of business process.</li> </ul></p><p></p>

<p><h4>About Apparel Group</h4> <p>Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750 stores and 75 brands across all platforms employing 17,000 multicultural staff covering four continents.</p> <p>Apparel Group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand, and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt, and the Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via its e-commerce platform.</p> <p>Apparel Group operates brands from around the world, originating from the USA, Canada, Europe, Australia, and Asia and includes leading names in fashion, footwear, and lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few. Other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals, and more.</p> <p>The Apparel Group owes its amazing growth to the vision and guidance of its dynamic chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the job Corporate Tax Manager - Tax Advisory</b></p><br> <p><b>Job Type: </b>Full Time</p><br> <p><b>Location: </b>Bahrain</p><br> <p><b>Department:</b>&nbsp;Tax Advisory, Grant Thornton Abdulaal</p><br> <p><b>Designation:</b>&nbsp;Manager - Corporate Tax</p><br> <p><b>Primary Duties</b></p><br> <ul><li>Deliver a full range of tax advisory services in compliance with local laws and regulations.</li><li>Build relationships and interact with clients to provide excellent planning, consulting and expertise.</li><li>Provide innovative tax planning and review complex tax returns.</li><li>Identify risks, manage tax exposures, and mitigate tax risks by providing tax planning, structuring, and highlighting tax implications.</li><li>Manage tax provision and tax compliance process.</li><li>Improve processes by developing or implementing best practices.</li><li>Manage and coordinate tax audits.</li><li>Inform management of changes in the tax environment, as well as the ramifications of tax legislation changes.</li><li>Manage and lead the tax advisory team.</li></ul> <p><b>Decision Making Authority</b></p><br> <ul><li>In coordination with Partner &amp; Senior Partner.</li></ul> <p><b>Competencies/Knowledge, Skills and Abilities</b></p><br> <ul><li>Excellent numeric and analytical skills.</li><li>Result-driven and client focus.</li><li>Ability to meet client deadlines.</li><li>Ability to withstanding work pressure.</li></ul> <p><b>Qualifications</b></p><br> <ul><li>Degree in accounting, finance, commerce or related field.</li><li>Completed a professional qualification, such as CPA/ACCA/CA/ LLB/LLM/LLD/JSD.</li><li>5+ years of professional experience in the taxation field.</li><li>Excellent knowledge of tax accounting, tax compliance and all types of tax returns.</li><li>Good knowledge on business process.</li></ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<p><h4>Key stage 1 teacher</h4> <p>Capital School Bahrain – British Curriculum International School</p> <p>Capital School Bahrain is seeking to appoint a caring, committed and enthusiastic Key Stage 1 teacher to join our growing primary team.</p> <p>This is an excellent opportunity for a skilled practitioner with a strong understanding of the English National Curriculum to contribute to a supportive and child-centred learning environment that prioritises high standards, wellbeing, and positive relationships.</p> <h4>Key responsibilities include:</h4> <ul> <li>Delivering high-quality teaching and learning across Key Stage 1</li> <li>Planning engaging, well-sequenced lessons aligned to the English National Curriculum</li> <li>Supporting pupils’ academic progress, personal development, and wellbeing</li> <li>Using assessment effectively to inform teaching and support next steps</li> <li>Creating a positive, inclusive, and well-managed classroom environment</li> <li>Working collaboratively with colleagues, parents, and wider school teams</li> </ul> <h4>The ideal candidate will have:</h4> <ul> <li>Qualified Teacher Status (QTS)</li> <li>Experience teaching in Key Stage 1</li> <li>Strong knowledge of the English National Curriculum and age-related expectations</li> <li>A nurturing, child-focused approach with high expectations for learning and behaviour</li> <li>Excellent communication and teamwork skills</li> <li>A commitment to inclusive practice and safeguarding</li> </ul> <h4>We offer:</h4> <ul> <li>A supportive and professional primary team</li> <li>Strong leadership and a collaborative school culture</li> <li>Competitive international salary and benefits package</li> <li>Opportunities for professional development and progression</li> </ul> <p>Apply with a CV and covering letter. Applications will be reviewed on a rolling basis.</p> <h4>Safeguarding statement</h4> <p>Capital School Bahrain is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to rigorous safer recruitment procedures, including the provision of satisfactory references, verification of qualifications and employment history, and an enhanced police or criminal background check from the applicant’s country of residence and/or previous countries of employment. Successful applicants will be required to comply with the school’s safeguarding policies and child protection procedures.</p></p><p></p>

<p><h4>Primary duties</h4> <p>Deliver a full range of tax advisory services in compliance with local laws and regulations. Build relationships and interact with clients to provide excellent planning, consulting, and expertise. Provide innovative tax planning and review complex tax returns. Identify risks, manage tax exposures, and mitigate tax risks by providing tax planning, structuring, and highlighting tax implications. Manage tax provision and tax compliance processes. Improve processes by developing or implementing best practices. Manage and coordinate tax audits. Inform management of changes in the tax environment, as well as the ramifications of tax legislation changes. Manage and lead the tax advisory team.</p> <h4>Decision making authority</h4> <p>In coordination with senior managers, directors, and partners.</p> <h4>Supervisory responsibility</h4> <p>Strong client relations and ability to perform new jobs. Recognize and evaluate the materiality and significance of tax-related issues and recommend appropriate means for obtaining compliance. Ability to gain cooperation of clients in completing the audit and in implementing the recommendations contained in the audit report. Have responsibility and enjoy the challenges of various industries.</p> <h4>Competencies, knowledge, skills and abilities</h4> <ul> <li>Excellent numeric and analytical skills.</li> <li>Result-driven and client focus.</li> <li>Ability to meet client deadlines.</li> <li>Ability to withstand work pressure.</li> </ul> <h4>Qualifications</h4> <ul> <li>Degree in accounting, finance, commerce, or related field.</li> <li>Completed a professional qualification, such as CPA, ACCA, CA, LLB, LLM, LLD, or JSD.</li> <li>1-5 years of professional experience in the taxation field.</li> <li>Excellent knowledge of tax accounting, tax compliance, and all types of tax returns.</li> <li>Good knowledge of business processes.</li> </ul></p><p></p>

<p><h4>Open positions</h4> <p>Consultant - VAT<br> Senior consultant - Corporate tax<br> Manager - Corporate tax</p> <h4>Primary duties</h4> <p>Deliver a full range of tax advisory services in compliance with local laws and regulations.<br> Build relationships and interact with clients to provide excellent planning, consulting, and expertise.<br> Provide innovative tax planning and review complex tax returns.<br> Identify risks, manage tax exposures, and mitigate tax risks by providing tax planning, structuring, and highlighting tax implications.<br> Manage tax provision and tax compliance process.<br> Improve processes by developing or implementing best practices.<br> Manage and coordinate tax audits.<br> Inform management of changes in the tax environment, as well as the ramifications of tax legislation changes.<br> Manage and lead the tax advisory team.</p> <h4>Decision making authority</h4> <p>In coordination with senior managers, directors, and partners.</p> <h4>Supervisory responsibility</h4> <p>Strong client relations and ability to perform new jobs.<br> Recognize and evaluate the materiality and significance of tax related issues and recommend appropriate means for obtaining compliance.<br> Ability to gain cooperation of clients in completing the audit and in implementing the recommendations contained in the audit report.<br> Have responsibility and enjoy the challenges of various industries.</p> <h4>Competencies, knowledge, skills and abilities</h4> <p>Excellent numeric and analytical skills.<br> Result-driven and client focused.<br> Ability to meet client deadlines.<br> Ability to withstand work pressure.</p> <h4>Qualifications</h4> <p>Degree in accounting, finance, commerce or related field.<br> Completed a professional qualification, such as CPA, ACCA, CA, LLB, LLM, LLD, or JSD.<br> 1-5 years of professional experience in the taxation field.<br> Excellent knowledge of tax accounting, tax compliance, and all types of tax returns.<br> Good knowledge of business processes.</p> <p>For further information and to apply, please visit our website via the apply button below.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition. This is a temporary, project-based consultancy position.</p><p><b>What We Need From You</b></p><ul><li>Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</li><li>Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</li><li>Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</li><li>Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</li><li>Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</li><li>Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</li><li>Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</li><li>Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</li><li>Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</li><li>Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</li><li>Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</li><li>Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</li><li>Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</li><li>Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</li><li>Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</li><li>Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</li><li>Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</li><li>Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</li><li>Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</li></ul><p><b>Education and Experience</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</li><li>8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</li><li>Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</li><li>Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</li></ul><p>Skills and Knowledge</p><ul><li>Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</li><li>Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</li><li>Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</li><li>Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</li><li>Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition.</span></p><br><p>This is a temporary, project-based consultancy position.</p><br> <br> <br><br> What We Need From You <br> <ul><li><p><span>Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</span></p><br></li><li><p><span>Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</span></p><br></li><li><p><span>Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</span></p><br></li><li><p><span>Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</span></p><br></li><li><p><span>Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</span></p><br></li><li><p><span>Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</span></p><br></li><li><p><span>Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</span></p><br></li><li><p><span>Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</span></p><br></li><li><p><span>Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</span></p><br></li><li><p><span>Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</span></p><br></li><li><p><span>Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</span></p><br></li><li><p><span>Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</span></p><br></li><li><p><span>Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</span></p><br></li><li><p><span>Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</span></p><br></li><li><p><span>Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</span></p><br></li><li><p><span>Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</span></p><br></li><li><p><span>Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</span></p><br></li><li><p><span>Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</span></p><br></li><li><p><span>Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</span></p><br></li></ul> <br> <br><br> Education and Experience <br> <ul><li><p><span>Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</span></p><br></li><li><p><span>8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</span></p><br></li><li><p><span>Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</span></p><br></li><li><p><span>Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <ul><li><p><span>Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</span></p><br></li><li><p><span>Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</span></p><br></li><li><p><span>Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</span></p><br></li><li><p><span>Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</span></p><br></li><li><p><span>Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</span></p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>

<p><h4>Profile summary</h4> <p>The junior accountant is responsible for supporting the financial and operational activities of the production and transport departments by maintaining accurate records, preparing financial reports, processing invoices, and ensuring the integrity of operational data. The role works closely with internal departments to support reporting, job costing, external sales, plant and vehicle hire accounting, and compliance with company procedures.</p> <h4>Key responsibilities</h4> <ul> <li>Compile and submit production and transport performance reports.</li> <li>Maintain and update job costing reports accurately and on schedule.</li> <li>Verify the accuracy of weighbridge system transactions and report discrepancies.</li> <li>Prepare monthly purchase and sales reports to support stock verification.</li> <li>Generate and process monthly internal and external invoices.</li> <li>Maintain accurate records of external sales, plant hire, and vehicle hire transactions.</li> <li>Calculate monthly performance bonuses for drivers and equipment operators.</li> <li>Coordinate with the compliance assistant to ensure proper documentation and record retention.</li> <li>Liaise with the ERP system clerk to ensure accurate accounting of plant and vehicle hire transactions.</li> <li>Provide administrative and accounting support to operational staff and weighbridge assistants.</li> <li>Assist in preparing management reports and financial information as required.</li> <li>Perform additional duties assigned by the transport & production operations manager.</li> </ul> <h4>Qualifications, skills & experience</h4> <ul> <li>Bachelor's degree in commerce, accounting, finance, economics, or a related discipline.</li> <li>Advanced proficiency in Microsoft Excel and Microsoft Office applications.</li> <li>Strong numerical, analytical, and reporting skills.</li> <li>Good understanding of accounting principles and financial record-keeping.</li> <li>Excellent organizational and time management skills.</li> <li>Strong attention to detail and accuracy.</li> <li>Good communication and interpersonal skills.</li> <li>Ability to work collaboratively in a team environment.</li> <li>Experience working with ERP systems is an advantage.</li> <li>Minimum of one year of experience in accounting, finance, or a similar role.</li> <li>Experience in operational accounting, job costing, invoicing, or financial reporting is preferred.</li> <li>Experience in the construction, transport, manufacturing, or plant operations sector is an advantage.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Team Leader - Grocery | MAF Retail | Hypermarket Bahrain<br><strong>ROLE SUMMARY</strong><br>The Team Leader Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Oversee and implement the commercial policy agreed for the store pricing.</li><li>Oversee the products assortment in the section.</li><li>Negotiate internal promotions with suppliers to enforce the image of discount inside the section .</li><li>Monitor the NPS in the section work on improving areas that needs development.</li><li>Provide input on the price image and freshness image.</li><li>Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).</li><li>Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.</li><li>Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Commerce or Finance.</li><li>3+ years in Retail operations role.</li><li>Pleasant and warm disposition with a customer service orientation.</li><li>People orientated and able to build team spirit and motivation.</li><li>People orientated and able to build team spirit and motivation.</li><li>Action oriented.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Open Positions:</b></p><br> <p>Consultant - VAT</p><br> <p>Senior Consultant -&nbsp;Corporate Tax</p><br><p>Manager - Corporate Tax</p><br><p><b>Primary Duties:</b> </p><br> <ul> <li>Deliver a full range of tax advisory services in compliance with local laws and regulations.</li> <li>Build relationships and interact with clients to provide excellent planning, consulting and expertise.</li> <li>Provide innovative tax planning and review complex tax returns.</li> <li>Identify risks, manage tax exposures, and mitigate tax risks by providing tax planning, structuring, and highlighting tax implications.</li> <li>Manage tax provision and tax compliance process.</li> <li>Improve processes by developing or implementing best practices.</li> <li>Manage and coordinate tax audits.</li> <li>Inform management of changes in the tax environment, as well as the ramifications of tax legislation changes.</li> <li>Manage and lead the tax advisory team.</li> </ul> <p><b>Decision Making Authority: </b> </p><br> <ul> <li>In coordination with Senior Managers, Directors &amp; Partners.</li> </ul> <p><b>Supervisory Responsibility:</b> </p><br> <ul> <li>Strong client relations and ability to perform new jobs.</li> <li>Recognize and evaluate the materiality and significance of tax related issues and recommend appropriate means for obtaining compliance.</li> <li>Ability to gain cooperation of clients in completing the audit and in implementing the recommendations contained in the audit report.</li> <li>Have responsibility and enjoy the challenges of various industries.</li> </ul> <p><b>Competencies/Knowledge, Skills and Abilities: </b> </p><br> <ul> <li>Excellent numeric and analytical skills.</li> <li>Result-driven and client focus.</li> <li>Ability to meet client deadlines.</li> <li>Ability to withstanding work pressure.</li> </ul> <p><b>Qualifications: </b> </p><br> <ul> <li>Degree in accounting, finance, commerce or related field.</li> <li>Completed a professional qualification, such as CPA/ACCA/CA/ LLB/LLM/LLD/JSD.</li> <li>1-5 years of professional experience in the taxation field.</li> <li>Excellent knowledge of tax accounting, tax compliance and all types of tax returns.</li> <li>Good knowledge on business process.</li></ul>For further information, and to apply, please visit our website via the “Apply” button below.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Profile Summary The Junior Accountant is responsible for supporting the financial and operational activities of the Production and Transport Departments by maintaining accurate records, preparing financial reports, processing invoices, and ensuring the integrity of operational data.<br> The role works closely with internal departments to support reporting, job costing, external sales, plant and vehicle hire accounting, and compliance with company procedures.<br> Key Responsibilities Compile and submit Production and Transport performance reports.<br> Maintain and update job costing reports accurately and on schedule.<br> Verify the accuracy of weighbridge system transactions and report discrepancies.<br> Prepare monthly Purchase and Sales Reports to support stock verification.<br> Generate and process monthly internal and external invoices.<br> Maintain accurate records of external sales, plant hire, and vehicle hire transactions.<br> Calculate monthly performance bonuses for drivers and equipment operators.<br> Coordinate with the Compliance Assistant to ensure proper documentation and record retention.<br> Liaise with the ERP System Clerk to ensure accurate accounting of plant and vehicle hire transactions.<br> Provide administrative and accounting support to operational staff and weighbridge assistants.<br> Assist in preparing management reports and financial information as required.<br> Perform additional duties assigned by the Transport &amp; Production Operations Manager.<br> Qualifications, Skills &amp; Experience Bachelor's degree in Commerce, Accounting, Finance, Economics, or a related discipline.<br> Advanced proficiency in Microsoft Excel and Microsoft Office applications.<br> Strong numerical, analytical, and reporting skills.<br> Good understanding of accounting principles and financial record-keeping.<br> Excellent organizational and time management skills.<br> Strong attention to detail and accuracy.<br> Good communication and interpersonal skills.<br> Ability to work collaboratively in a team environment.<br> Experience working with ERP systems is an advantage.<br> Minimum of one year of experience in accounting, finance, or a similar role.<br> Experience in operational accounting, job costing, invoicing, or financial reporting is preferred.<br> Experience in the construction, transport, manufacturing, or plant operations sector is an advantage.<br></span> </div>

<p><h4>Teacher of History</h4> <p>Capital School Bahrain – British Curriculum International School</p> <p>Capital School Bahrain is seeking to appoint an enthusiastic and knowledgeable teacher of history to join our growing secondary team from August 2026.</p> <p>The successful candidate will teach history across Key Stages 3 and 4, with the opportunity to contribute to A-Level history as the school continues to expand its post-16 provision. This is an excellent opportunity for a passionate historian to join a supportive, ambitious British curriculum school with clear plans for sixth form growth.</p> <h4>Key responsibilities include:</h4> <ul> <li>Delivering high-quality history lessons across KS3 and KS4</li> <li>Planning engaging, well-sequenced lessons aligned to the English National Curriculum</li> <li>Supporting strong student progress and outcomes at IGCSE</li> <li>Promoting critical thinking, historical enquiry, and effective written communication</li> <li>Maintaining high expectations for behaviour, effort, and academic standards</li> <li>Working collaboratively within the humanities department and wider school team</li> </ul> <h4>The ideal candidate will have:</h4> <ul> <li>Qualified teacher status in history or a related humanities subject</li> <li>Experience teaching the English National Curriculum and IGCSE history</li> <li>Strong subject knowledge and effective classroom practice</li> <li>A commitment to inclusive practice and student wellbeing</li> <li>A-Level history teaching experience (desirable)</li> </ul> <h4>We offer:</h4> <ul> <li>A supportive and professional working environment</li> <li>Strong departmental leadership and collaborative culture</li> <li>Competitive international salary and benefits package</li> <li>Opportunities for professional development and future progression</li> </ul> <p><strong>Start date:</strong> August 2026</p> <h4>Safeguarding statement</h4> <p>Capital School Bahrain is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to rigorous safer recruitment procedures, including the provision of satisfactory references, verification of qualifications and employment history, and an enhanced police or criminal background check from the applicant’s country of residence and/or previous countries of employment. Successful applicants will be required to comply with the school’s safeguarding policies and child protection procedures.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary The Government Relations Executive is responsible for managing and maintaining relationships with governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports business continuity and expansion, and acts as the primary liaison between the Company and external stakeholders.</p><p>What's On Your Plate?</p><p>Serve as the Government Relations focal point for both the tMart and Logistics verticals in Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor, and governmental affairs matters, while ensuring compliance with applicable laws and supporting the expansion and day-to-day operations of both businesses.</p><p>Manage and support the establishment, licensing, renewal, and ongoing regulatory requirements for all tMart stores, Logistics operations, riders, vehicles, and related facilities, ensuring uninterrupted business operations and compliance with all relevant governmental requirements.</p><p>Handle correspondence, responses to requests, and coordinate with the Ministry of Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law enforcement authorities in relation to incidents, accidents, investigations, and official inquiries involving employees, riders, 3PL partners, or customers, and represent the Company before such authorities when required.</p><p>Manage the renewal and maintenance of all corporate licenses and official registrations, including Commercial Registration (CR), Trade License, Chamber of Commerce membership, import licenses, municipality licenses, and any other regulatory permits required for the Company's operations.</p><p>Oversee all activities on the LMRA portal, including new work visa applications, renewals, cancellations, amendments, and business visa processing.</p><p>Coordinate the issuance and renewal of employees CPR cards, liaising with the relevant government authorities and municipalities to obtain address certificates and advertising permits where required.</p><p>Administer all GOSI-related processes, including employee registration and deregistration, annual salary updates, work injury reporting, and resolving discrepancies related to employee records and invoices.</p><p>Handle the end-to-end process for employees driving licenses, including document preparation, online appointment scheduling, and coordination with the Ministry of Interior until issuance or renewal is completed.</p><p>Manage the Tamkeen portal by registering employees, identifying and applying for eligible support programs, submitting required company documentation, and following up on approvals, invoices, and reimbursements.</p><p>Coordinate the issuance of family visit visas and business visit visas through the NPRA portal, ensuring compliance with all applicable regulations and requirements.</p><p>Process and renew health certificates and other employee-related approvals with the Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant authorities.</p><p>Liaise with internal departments to obtain regulatory approvals and permits for campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other competent authorities.</p><p>Support customs clearance activities and coordinate with the relevant authorities for import and export requirements whenever applicable.</p><p>Lead the licensing and establishment process for new branches and locations, obtaining all required approvals and permits from the Ministry of Industry, municipalities, Civil Defense Authority, Ministry of Health, Ministry of Transportation and Telecommunications, and other regulatory bodies.</p><p>Handle customer complaints filed before the Consumer Protection Authority and other governmental entities, represent the Company during meetings and hearings, and coordinate with internal stakeholders to achieve amicable resolutions.</p><p>Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents before the competent authorities, embassies, and public notaries whenever required.</p><p>Represent the Company before public notaries and relevant authorities in connection with POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and other corporate governance matters.</p><p>Coordinate with sponsors, authorized signatories, shareholders, and senior management to facilitate their attendance before government authorities whenever required.</p><p>Obtain all required governmental approvals and permits related to Corporate Social Responsibility (CSR) initiatives and community engagement activities.</p><p>Monitor regulatory developments and governmental procedural changes and proactively inform the Legal and relevant business teams of any changes that may impact the Company's operations.</p><p>Manage all Traffic Directorate related processes, including vehicle registrations, registration book renewals, advertising permits, driving licenses, and any other requirements relating to riders and 3PL partners.</p><p>Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by governmental entities, including the Traffic Directorate, municipalities, Ministry of Health, and other competent authorities.</p><p>Handle the filing, registration, renewal, and protection of trademarks, trade names, logos, and intellectual property rights, and coordinate with the Trademark Authority and relevant authorities for their use in campaigns and advertising activities.</p><p>Represent the Company before governmental authorities and regulatory bodies and act as the primary point of contact for all external governmental affairs matters in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree</li><li>Minimum of 5 years experience</li><li>Time Management Skills</li><li>Customer Service Skills</li><li>Organizing Skills</li><li>Fluent in both languages Arabic and English</li><li>Communication skills (Written and Verbal)</li><li>Excel Skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Job Description</p><br><br><p>​​​​​​When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><br><p>We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><br><ul><li><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><br><br></li><li><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</p><br><br></li><li><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><br><br></li><li><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule</p><br><br></li><li><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP</p><br><br></li><li><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><br><br></li><li><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><br><br></li></ul><br>What you need to be successful<br><p>Qualifications</p><br><br><ul><li><p>You have at least 3-5 years of experience in supermarket or restaurant </p><br><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br><br></li><li><p>Good communication skills, and always like to be hands-on with several tools.</p><br><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills.&nbsp;</p><br><br></li><li><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><br><br></li><li><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><br><br></li><li><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p><br><br></li></ul><br>Who we are<br><p>Company Description</p><br><br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Company Description</p><br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Description</p><br><p>​​​​​​When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><p>We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><ul><li><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><br></li><li><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</p><br></li><li><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><br></li><li><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule</p><br></li><li><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP</p><br></li><li><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><br></li><li><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><br></li></ul><br>Qualifications<br><p>Qualifications</p><br><ul><li><p>You have at least 3-5 years of experience in supermarket or restaurant&nbsp;&nbsp;</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>Good communication skills, and always like to be hands-on with several tools.</p><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills.&nbsp;</p><br></li><li><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><br></li><li><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><br></li><li><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p><br></li></ul><br><br> </div>

<p><h4>Powering the world's payments ecosystem</h4> <p>ACI powers the payments ecosystem globally, and you power ACI. You'll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers in all roles and levels are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.</p> <p>As a Principal Account Executive in Bahrain/Kuwait/Egypt, you will join a diverse, passionate team dedicated to powering the world's payments ecosystem!</p> <h4>This purpose of this Principal Account Executive is:</h4> <p>Markets ACI products and services to current and potential customers within a defined territory and/or industry and manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Assists distributors in their efforts to sell ACI products and services where appropriate. Keeps current on ACI products/enhancements, competition, and industry trends. Maintains account and territory records, updates management on account activity, and provides forecast data as requested.</p> <h4>A typical day at ACI for a Principal Account Executive is:</h4> <p>Identifies opportunities to market ACI products and services to current and prospective customers in the assigned territory. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close, consistent with ACI's sales best practices. Manages ACI's overall relationship with current and prospective customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements. Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current and prospective customer org charts, etc., consistent with ACI's sales best practices. Keeps current on ACI products/enhancements, competition activities, and industry trends. Performs other duties as assigned. Understands and adheres to all corporate policies including but not limited to the ACI Code of Business Conduct and Ethics.</p> <h4>Knowledge, skills, and experience required for the job:</h4> <ul> <li>Bachelor's degree or equivalent experience.</li> <li>12 years of successful direct sales experience in industries targeted by ACI (financial institutions, processors, merchants, etc.), preferably selling payments solutions.</li> <li>Must have a combined minimum of 5 years in either the payments, e-commerce, or mobile payments industries.</li> <li>Must have a successful sales record.</li> <li>Excellent presentation, verbal, and written communication skills.</li> <li>Ability to prospect for large complex sales opportunities.</li> <li>Ability to understand the business and technical solutions.</li> <li>Ability to move the sales process to closure.</li> <li>Ability to articulate and professionally present solutions and to respond creatively to customer needs.</li> <li>Understanding and knowledge of products/solutions currently marketed by ACI is a plus.</li> <li>Selling technology solutions into multinational organizations, large online retailers, ecommerce companies, and/or merchant acquirers/processor experience is highly desired.</li> <li>Payments or payments processing related sales experience is a plus.</li> <li>Salesforce.com experience preferred.</li> </ul> <h4>Core capabilities:</h4> <p>We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together:</p> <ul> <li><strong>Ensure accountability</strong>: Holding self and others accountable to meet commitments.</li> <li><strong>Drives results</strong>: Consistently achieving results, even under tough circumstances.</li> <li><strong>Customer focus</strong>: Building strong customer relationships and delivering customer-centric solutions.</li> <li><strong>Cultivate innovation</strong>: Creating new and better ways for the organization to be successful.</li> <li><strong>Collaborates</strong>: Building partnerships and working collaboratively with others.</li> <li><strong>Courage</strong>: Stepping up to address difficult issues, saying what needs to be said.</li> </ul> <p>Applicants must be currently authorized to work in Bahrain/Kuwait/Egypt on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.</p> <p>In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.</p> <p>Are you ready to help us transform the payments ecosystem?</p> <h4>Important notice about recruitment scams</h4> <p>Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company. The ACI Worldwide recruitment team will always follow official channels and will never request payment.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong><br> Handle 50–100 daily support tickets using platforms like:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <p>Respond via:</p> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <p>Aim for first-contact resolution (FCR)<br> Escalate complex issues to Tier 2 or technical teams</p> <p><strong>Ticket & SLA management</strong><br> Prioritize tickets based on urgency and SLA requirements<br> Track and manage open cases to ensure timely resolution<br> Document all interactions clearly in the system<br> Maintain organized and complete ticket records</p> <p><strong>Knowledge base & efficiency</strong><br> Update internal knowledge bases and FAQs<br> Create and improve:</p> <ul> <li>Response templates</li> <li>Macros</li> </ul> <p>Help reduce repetitive tickets through better documentation</p> <p><strong>Customer experience & feedback</strong><br> Communicate with empathy and professionalism<br> Capture customer feedback (CSAT, NPS)<br> Identify recurring issues and flag trends<br> Escalate negative experiences for quick resolution</p> <p><strong>Collaboration</strong><br> Work closely with:</p> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <p>Provide insights to improve customer experience and product quality</p> <p><strong>Compliance & quality</strong><br> Ensure compliance with:</p> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <p>Maintain confidentiality when handling customer data<br> Follow quality standards for all interactions</p> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong><br> 1–2+ years in:</p> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <p>Experience using at least one platform:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <p><strong>Skills</strong><br> Strong typing and multitasking ability<br> Excellent written and verbal English<br> Proficiency with:</p> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <p>Ability to manage multiple tickets and priorities simultaneously</p> <h4>Nice to have</h4> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Some careers shine brighter than others.</strong></p><br><br><p>If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further</p><br><br><br><p>HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><br><br><br><p>We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team.</p><br><br><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Provide frontline over the counter service for corporate customers including addressing queries, handling documents with appropriate authorisation checks, routing queries and documents to the right HSBC teams internally and sharing of&nbsp; documents/instruments with authorized client representatives.</li><li>Manage Corporate Counter activities, including liaising with company representatives over the counter.</li><li>Act as the first point of contact for customers at the corporate counter.</li><li>Answer customer/accounts department queries and guide customers to the relevant HSBC department as required; share relevant RM/team information internally as needed.</li><li>Receive customer requests over the counter and accept documents after completing preliminary checks.</li><li>Perform preliminary checks prior to receiving documents, using HSBC systems for CIB for Corporate, GPS and GTS transactions.</li><li>Perform authorisation checks and release ready items (documents/cheques/cheque books/trade documents/trade guarantees and other ready documents).</li><li>Obtain relevant approvals in exception scenarios.</li><li>Provide counter back-up for the Trade counter during leave periods.</li></ul><br><br><p><strong>To be successful in the role, you should meet the following requirements:</strong></p><br><br><ul><li>Experience in customer-facing operations/service (counter or branch-style environment).</li><li>Attention to detail for preliminary checks and authorisation/signature validation.</li><li>Ability to manage customer queries and route requests to the correct internal teams.</li><li>Sound judgement to escalate and obtain approvals for exceptions (e.g., unauthorised messenger, signature mismatch).</li><li>Organised approach to handling documents and managing multiple requests.</li><li>Ability to handle documents and communicate with clients in English and Arabic</li><li>Ability to work collaboratively across teams, communicate clearly with diverse customer representatives, and ensure fair, consistent service.</li><li>Support colleagues through back-up coverage and share relevant information responsibly to help teams succeed together.</li></ul><br><br><p><strong>You’ll achieve more at HSBC.</strong></p><br><br><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</p><br><br><p>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Bahrain </div> </div>