Security Supervisor Jobs - Manama Bahrain

<p><h4>Company description</h4> <p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p>As a security supervisor for our resort hotel, you will take on a pivotal role in leading and supervising the security team to ensure a safe and secure environment for guests, staff, and property. Your expertise, leadership skills, and commitment to excellence will contribute significantly to the success of our hospitality operations. Join us in creating a secure atmosphere where your guidance fosters a culture of teamwork, accountability, and customer service in the pre-opening phase.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <ul> <li><strong>Team leadership:</strong> Supervise and lead a team of security officers, providing guidance and support. Foster a culture of teamwork, accountability, and excellence within the security department.</li> <li><strong>Security operations oversight:</strong> Oversee day-to-day security operations, ensuring compliance with established protocols. Conduct regular briefings and debriefings with the security team.</li> <li><strong>Training and development:</strong> Provide training to security personnel on procedures, protocols, and customer service. Identify areas for improvement and implement ongoing training programs.</li> <li><strong>Patrols and surveillance:</strong> Conduct regular security patrols to monitor and maintain a visible presence. Supervise the operation of CCTV and surveillance systems.</li> <li><strong>Incident response:</strong> Lead responses to security incidents, coordinating with internal and external stakeholders. Conduct thorough investigations of security-related incidents and prepare detailed reports.</li> <li><strong>Access control:</strong> Oversee access control systems, managing permissions and restrictions. Ensure proper verification of individuals accessing restricted areas.</li> <li><strong>Collaboration with departments:</strong> Collaborate with other hotel departments to integrate security measures seamlessly. Address security-related concerns and inquiries from guests and staff.</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or equivalent; additional certifications in security management are a plus.</li> <li><strong>Experience:</strong> Proven experience in a supervisory role in security, preferably in a hospitality setting.</li> <li><strong>Leadership skills:</strong> Strong leadership, communication, and decision-making abilities. Ability to motivate and inspire a security team.</li> <li><strong>Training and development:</strong> Experience in developing and delivering security training programs.</li> <li><strong>Regulatory compliance:</strong> In-depth knowledge of local and national security regulations.</li> </ul> <h4>Physical aspects of position:</h4> <p>Ability to actively supervise security operations and respond to incidents effectively.</p> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection:</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers. Manages network Devices Switch, Router, Firewall etc. Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks. Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms. Ensure network security and connectivity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>MCSE and CCNA certifications</li></ul><p></p></section>

<p>We are seeking an experienced System / Infrastructure Administrator to support and maintain enterprise IT infrastructure for GFH in Bahrain. The successful candidate will be responsible for ensuring the availability, performance, security, and reliability of servers, operating systems, virtualization platforms, storage, backup solutions, and core infrastructure services. The ideal candidate will have strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</p><p>Install, configure, administer, and maintain Windows Server environments and associated infrastructure. Manage Active Directory, Group Policy, DNS, DHCP, and user/access administration. Administer Microsoft 365, including Exchange Online and related services. Manage and maintain virtual infrastructure using VMware and/or Microsoft Hyper-V. Monitor server and infrastructure performance, availability, capacity, and system health. Manage enterprise backup, restoration, disaster recovery, and business continuity processes. Administer storage systems, file servers, permissions, and shared infrastructure resources. Perform regular operating system patching, upgrades, security updates, and infrastructure maintenance. Troubleshoot complex server, operating system, application, connectivity, and infrastructure issues. Support infrastructure security, including system hardening, privileged access, endpoint protection, and vulnerability remediation. Coordinate with network, security, application, database, and service desk teams to resolve technical incidents. Manage incidents, service requests, problems, and changes in accordance with IT service-management procedures. Maintain accurate infrastructure documentation, configurations, procedures, asset records, and technical diagrams. Participate in infrastructure projects, migrations, upgrades, implementations, and technology refresh initiatives. Work with technology vendors and service providers when required. Ensure infrastructure complies with organizational security policies, standards, and operational requirements. Provide technical support and participate in on-call/escalation support when required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</li></ul>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None #LI-NS1</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Responsible for leading and coordinating Bapco Tazweed's security management activities across all operational locations. The role ensures effective implementation of security policies, access control systems, CCTV surveillance, incident management, emergency response preparedness, and compliance with relevant regulatory requirements. The Senior Security Officer provides technical guidance on security matters, manages investigations of security incidents, liaises with external authorities, and supports the protection of Company personnel, assets, facilities, and reputation.</p><br><br>Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.<br>Responsibilities:<br><p><strong>Key Result Areas</strong></p><br><ul><li><span>Lead and conduct security risk assessments, inspections, and audits across Company facilities and service stations.</span></li><li><span>Develop, implement, and maintain security policies, procedures, and security management systems.</span></li><li><span>Monitor and supervise CCTV systems, access control systems, intrusion detection systems, and related security technologies.</span></li><li><span>Investigate security incidents, theft, vandalism, breaches, and other security-related events to determine root causes and recommend corrective actions.</span></li><li><span>Prepare detailed incident reports and maintain accurate security records and statistics.</span></li><li><span>Coordinate with the General Directorate of Civil Defense (GDCD), Police Directorate, Traffic Directorate, and other regulatory authorities on security-related matters.</span></li><li><span>Manage contractor and visitor access control processes to ensure compliance with Company security requirements.</span></li><li><span>Support business continuity planning and emergency preparedness programs.</span></li><li><span>Act as Security Incident Commander or designated response coordinator during security emergencies.</span></li><li><span>Conduct security awareness campaigns, inductions, drills, and training programs for employees and contractors.</span></li><li><span>Lead security-related investigations and support disciplinary processes whenever required.</span></li><li><span>Monitor compliance with company security standards and recommend improvements to mitigate emerging threats.</span></li><li><span>Participate in HSSE meetings, Management of Change (MOC), risk assessments, emergency exercises, and operational reviews.</span></li><li><span>Support loss prevention initiatives and asset protection programs.</span></li><li><span>Prepare security KPIs, monthly reports, performance analysis, and management presentations.</span></li><li><span>Coordinate maintenance and testing activities for security equipment and systems.</span></li><li><span>Provide mentorship, coaching, and technical guidance to Security Officers and site personnel.</span></li><li><p><span>Support internal and external audits and ensure closure of security-related findings and recommendations.</span></p><br></li></ul><p><strong>Communications and Working Relationships</strong></p><br><ul><li><span>Coordinate with all departments on security matters, investigations, emergency preparedness, and compliance requirements.</span></li><li><span>Advise management on security risks, mitigation measures, and security improvement initiatives.</span></li><li><span>Support HR and line management regarding security investigations and personnel security matters.</span></li><li><span>Prepare periodic reports, presentations, and recommendations for management review.</span></li><li><span>Liaise with General Directorate of Civil Defense (GDCD), Police Directorate, Traffic Directorate, municipalities, regulatory authorities, and security service providers.</span></li><li><span>Coordinate with contractors and security system vendors regarding maintenance and performance requirements.</span></li><li><span>Represent the Company in external security meetings and official discussions as authorized by management.</span></li></ul><br>Qualifications:<br><ul><li><span>Bachelor’s degree in security management, Engineering, Occupational Safety, Risk Management, Criminology, or related discipline.</span></li><li><span>Professional certifications are preferred, such as:&nbsp;</span><ul><li><span>ASIS CPP (Certified Protection Professional)</span></li><li><span>PSP (Physical Security Professional)</span></li><li><span>NEBOSH</span></li><li><span>IOSH</span></li><li><span>Other recognized security or risk management certifications.</span></li></ul></li><li><span>Minimum <strong>7-10 years of relevant experience</strong>, including security operations within oil &amp; gas, petrochemical, industrial, aviation, utilities, or similar high-risk sectors.</span></li><li><span>Strong knowledge of:&nbsp;</span><ul><li><span>Physical security systems.</span></li><li><span>CCTV systems and analytics.</span></li><li><span>Access control systems.</span></li><li><span>Security investigations.</span></li><li><span>Emergency response and crisis management.</span></li><li><span>Threat and vulnerability assessments.</span></li><li><span>Security auditing techniques.</span></li></ul></li><li><span>Familiarity with Bahrain security regulations and applicable security standards.</span></li><li><span>Excellent report writing and investigation skills.</span></li><li><span>Strong leadership, communication, and stakeholder management abilities.</span></li><li><span>Ability to manage multiple security activities and coordinate emergency situations effectively.</span></li><li><span>Fluent in English; Arabic language proficiency is highly desirable.</span></li><li><span>Proficient in Microsoft Office applications and security reporting systems.</span></li><li><span>Valid Bahrain driving license and willingness to travel across Company locations.</span></li><li><span>Demonstrates integrity, discretion, confidentiality, and professionalism in handling sensitive security information.</span></li></ul> </div>

<p>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements. Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy. Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation. Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed. Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan. Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.</p><p>This is a nominated Security Manager position under the operator's Security Programme and the applicable Bahrain aviation-security requirements. The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.</p><p><strong>Mandatory</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul><p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group. If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose Lead and manage the organization s cyber security operations, vulnerability management, cloud and infrastructure security, and security automation activities by implementing effective security controls, ensuring compliance with cyber security standards, strengthening threat detection and incident response capabilities, and embedding secure practices across technology operations to safeguard organizational systems, applications, and information assets.</p><p>Roles &amp; Responsibilities</p><ul><li>Conduct thorough security audits to identify vulnerabilities and implement actionable improvements.</li><li>Develop and enforce robust Privilege Access Management (PAM) strategies to protect sensitive resources.</li><li>Create and maintain Security Hardening Guidelines in compliance with CIS or SITG Benchmarks, ensuring secure configurations across all systems.</li><li>Design and deploy automated processes for cybersecurity tasks using Python scripting.</li><li>Manage the organization s Vulnerability Management Program, including regular scanning, assessment, remediation, and reporting.</li><li>Implement and oversee Security Automation processes to streamline threat detection, incident response, and compliance checks.</li><li>Continuously monitor security systems to detect, respond to, and resolve potential incidents promptly.</li><li>Respond to cybersecurity incidents with effective containment, resolution, and detailed after-action reporting.</li><li>Collaborate with IT, DevOps, and other teams to embed security practices into all phases of the SDLC.</li><li>Monitor and maintain security tools such as SIEM, IDS/IPS, DLP, and endpoint protection solutions.</li><li>Oversee the design, implementation, and management of security architectures for cloud-based and on-premise infrastructures.</li><li>Perform periodic reviews of firewall configurations, user access controls, and other security mechanisms to optimize protection.</li><li>Maintain the organization s cybersecurity framework and ensure alignment with industry standards and regulations.</li><li>Proactively evaluate and deploy emerging cybersecurity technologies to mitigate evolving threats.</li><li>Act as the primary contact for security incidents and collaborate with external teams for escalated support.</li><li>Provide leadership in implementing threat intelligence strategies, ensuring continuous improvement of the organization's security posture.</li></ul><p>Skills &amp; Technologies Required</p><ul><li>Threat Detection and Response using any of these tools (Microsoft Defender XDR, Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft Defender for Endpoint).</li><li>Vulnerability Management using any of these tools (Nessus, Qualys, OpenVAS).</li><li>privilege Access Management (PAM) using any of these tools (Wallix, CyberArk, BeyondTrust).</li><li>Security Automation and Orchestration using any of these tools (Python, Splunk Phantom, Cortex XSOAR, Azure Sentinel ).</li><li>DevSecOps using any of these tools (SonarQube, GitHub Actions, AWS CodePipeline).</li><li>Security Hardening and Compliance using any of these tools (CIS Benchmarks, SITG Benchmarks, Qualys Policy Compliance).</li><li>Cloud Security using any of these tools (AWS Security Hub, Azure Security Center, Microsoft Defender for Cloud).</li><li>Network Security using any of these tools (Palo Alto Networks, Fortinet, Cisco ASA, Snort, Suricata).</li><li>Endpoint Security using any of these tools (Microsoft Defender for Endpoint, CrowdStrike Falcon, SentinelOne).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field (Master s degree preferred).</li><li>Relevant certifications such as CISSP, CISM, CEH, CompTIA Security+, or equivalent.</li><li>A minimum of 6 years of experience in the related field.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience.<br> As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA).<br> We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama.<br> The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for: • Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements.<br> • Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy.<br> • Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation.<br> • Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed.<br> • Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan.<br> • Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.<br> A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.<br> If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.<br> This is a nominated Security Manager position under the operator’s Security Programme and the applicable Bahrain aviation-security requirements.<br> The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.<br> Mandatory • Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.<br> • At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).<br> • Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.<br> • Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.<br> • Must be acceptable to BCAA following formal assessment.<br> Desirable • Recognised aviation-security qualification (e.<br>g. AVSEC management) and security-programme development experience.<br> • Experience managing security arrangements across multiple stations or in a new-AOC stand-up.<br> • Fluent English; Arabic and regional market experience advantageous.<br></span> </div>

<p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization. Key Responsibilities Manage day-to-day SOC operations, monitoring, incident response, and remediation activities. Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions. Manage MSSP relationships and ensure effective service delivery. Oversee Microsoft 365 security technologies and controls. Develop and review security policies, procedures, and operational playbooks. Conduct security reviews, risk assessments, and solution design evaluations. Lead security projects and drive continuous improvement initiatives. Mentor and manage SOC team members and stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li><li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li><li>Experience managing MSSP services.</li><li>Strong knowledge of Microsoft 365 security capabilities.</li><li>Experience in incident detection, response, and remediation.</li><li>Familiarity with application security testing methodologies and tools.</li><li>Proven leadership, team management, and stakeholder engagement skills.</li><li>Preferred Certifications CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li></ul>

<p><h4>Description</h4> <p>The security guard is responsible for protecting the company's property, assets, employees, contractors, and visitors by maintaining a safe and secure environment. The role involves monitoring and patrolling assigned areas, controlling access to facilities, operating surveillance systems, responding to incidents and emergencies, enforcing security policies and procedures, reporting suspicious activities, and ensuring compliance with safety and security regulations to prevent loss, damage, or unauthorized access.</p> <h4>Requirements</h4> <ul> <li>High school diploma from an accredited institution.</li> <li>Able to read and write in English.</li> <li>Relevant experience of not less than one (1) year.</li> <li>Possession of a valid GTS certificate.</li> <li>Excellent knowledge of public safety and security procedures and protocols.</li> <li>Strong surveillance and observation skills with attention to detail.</li> <li>Proven work experience as a security guard or in a similar position.</li> <li>Good communication and interpersonal skills.</li> <li>Initiative and commitment to achieve objectives.</li> <li>Physically fit and capable of working shifts and responding to emergency situations.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> SOC Manager <p>Location: Bahrain/ Onsite role</p><br> <p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization.</p><br> Key Responsibilities <ul> <li>Manage day-to-day SOC operations, monitoring, incident response, and remediation activities.</li> <li>Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions.</li> <li>Manage MSSP relationships and ensure effective service delivery.</li> <li>Oversee Microsoft 365 security technologies and controls.</li> <li>Develop and review security policies, procedures, and operational playbooks.</li> <li>Conduct security reviews, risk assessments, and solution design evaluations.</li> <li>Lead security projects and drive continuous improvement initiatives.</li> <li>Mentor and manage SOC team members and stakeholders.</li> </ul> Requirements <ul> <li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li> <li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li> <li>Experience managing MSSP services.</li> <li>Strong knowledge of Microsoft 365 security capabilities.</li> <li>Experience in incident detection, response, and remediation.</li> <li>Familiarity with application security testing methodologies and tools.</li> <li>Proven leadership, team management, and stakeholder engagement skills.</li> </ul> Preferred Certifications <ul> <li>CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li> </ul><br> </div>

<p>Support the day-to-day operation, monitoring, and optimization of the Group Data Loss Prevention (DLP) solution across data-in-motion, data-at-rest, and data-in-use. Perform data discovery scans, analyse results, and coordinate the classification and remediation of sensitive data (e.g., CPR, passport, IBAN, and cardholder data). Review and investigate DLP policy violations and blocked outbound emails, manage exceptions, and escalate confirmed incidents in accordance with SOC and DLP procedures. Support the implementation, configuration, maintenance, and tuning of DLP policies and data classification/labelling rules to improve detection accuracy and reduce false positives. Prepare periodic DLP and Data-at-Rest reports for management and business units, and track remediation activities through to completion. Perform continuous validation and assurance reviews to assess the design and effectiveness of security controls across endpoints, email security, network, cloud, Active Directory, SIEM, and endpoint protection platforms. Conduct configuration and access reviews against secure baselines and industry standards (e.g., CBB, PCI DSS, SWIFT CSP, ISO 27001, and NIST CSF). Support Breach &amp; Attack Simulation (BAS) exercises and other control effectiveness assessments, documenting findings and monitoring remediation activities. Record, track, and follow up on cyber control assurance issues with control owners until closure. Assess security risks associated with projects, system changes, and new initiatives, and recommend corrective actions prior to implementation. Coordinate and perform scheduled vulnerability assessments, security scans, compliance reviews, and control validation activities. Support vulnerability management by analysing scan results, tracking remediation efforts, and ensuring timely resolution of identified weaknesses. Participate in cyber risk assessments to evaluate risks arising from vulnerabilities, threats, and ineffective security controls. Support internal and external audits, regulatory assessments, and security inspections in accordance with applicable regulatory and industry requirements (e.g., CBB, PCI DSS, SWIFT CSP, RBI). Provide audit evidence, documentation, and technical support to auditors, and assist in the timely closure of audit findings and regulatory observations. Coordinate with IT, business units, and external stakeholders to support cyber assurance and data protection initiatives. Provide technical guidance on information security policies, DLP controls, and cyber assurance requirements. Support the development, maintenance, and continuous improvement of information security policies, standards, procedures, and guidelines. Deliver and support security awareness and data protection initiatives based on emerging threats, standards, and assurance findings. Maintain current knowledge of cyber security, data protection, and assurance best practices through continuous learning and professional development. Perform additional duties assigned by the Line Manager and/or Chief Information Security Officer (CISO) in line with business requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Cyber Security, Computer Science, Information Technology, or a related discipline.</p><p>2 – 4 years of experience in Information Security, Cyber Security, Cyber Assurance, or IT Governance, Risk &amp; Compliance (GRC).</p><p>Hands-on exposure to Data Loss Prevention (DLP) technologies and data classification/protection solutions.</p><p>Experience with vulnerability management, security control validation, and compliance assessments.</p><p>Working knowledge of Windows environments, Active Directory (AD), Microsoft 365, and cloud platforms (Azure and/or AWS).</p><p>Familiarity with recognised security frameworks and standards such as NIST CSF, ISO/IEC 27001, PCI DSS, SWIFT CSP, and MITRE ATT&amp;CK.</p><p>Security+ (or equivalent DoD 8570 Level II certification) is required.</p><p>Professional certifications such as ISO/IEC 27001 Lead Implementer/Lead Auditor, Certified Ethical Hacker (CEH), PCIP, or equivalent are preferred.</p><p>Strong written and verbal communication skills in English and Arabic.</p><p>Ability to prepare professional reports, technical documentation, and audit evidence.</p><p>Strong analytical and problem-solving skills with the ability to make objective, risk-based decisions.</p><p>Ability to communicate security policy violations and recommendations effectively while maintaining positive stakeholder relationships.</p><p>Good understanding of organizational policies, regulatory requirements, and legal considerations related to information security and data protection.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at Downtown Rotana Hotel. Manama, Bahrain.<br><br>As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:<br><br>• Prepare Housekeeping Attendants job assignments<br>• Issue keys and supplies to Housekeeping Attendants <br>• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action<br>• Attend daily meetings and receive special instructions<br>• Receive check-outs before reporting them as vacant<br>• Receive special requests from guests and carry them out<br>• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported<br>• Fill out report and hand over found articles to the lost and found department<br>• Supervise cleaning of guest rooms, corridors and stairwells<br>• Train and assist Housekeeping Attendants and advise Superior about performance<br>• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained</p> </div>

<p>We are looking for a Service Supervisor who will be responsible for assisting internal and external customers, providing technical training, troubleshooting, issue resolution, repair, and sales support. Essential Duties and Responsibilities Supervise and coordinate daily service activities, ensuring effective planning, execution and completion of field service operations. Lead, guide and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning and maintenance activities are carried out according to company standards. Provide technical support to customers, dealers and internal teams for troubleshooting, diagnostics and resolution of complex technical issues. Conduct site visits to support critical breakdowns, warranty cases, commissioning activities and customer escalations. Ensure service activities are performed safely, efficiently and in compliance with company procedures, quality standards and safety requirements. Develop strong relationships with customers, dealers and service partners by providing professional technical support and maintaining excellent communication. Coordinate and deliver technical training programs for customers, dealers and service teams to improve product knowledge and service capabilities. Monitor warranty cases, technical complaints and field issues, ensuring proper documentation, root cause analysis and timely closure. Prepare and review service reports, inspection reports, commissioning documents and technical feedback for internal and external stakeholders. Collaborate with sales, parts, engineering and factory teams to resolve technical concerns and provide effective solutions. Support spare parts identification, technical recommendations and service-related sales opportunities. Monitor service team performance, identify training requirements and continuously improve technical skills and competency levels. Ensure proper utilization and maintenance of service tools, equipment and company resources. Stay updated with new technologies, product developments, industry standards and best practices in service management.</p><p><strong>Desired Candidate Profile</strong></p><p>4+ years related experience in the role Technical background Customer service and support experience in industrial equipment or similar industries Customer oriented approach Preferred Qualifications Excellent troubleshooting skills, ability to make independent decisions and work with minimal supervision. Excellent written and verbal communication skills Ability to present technical training content in a group setting.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Sales Supervisor role at our esteemed accounting firm in Manama, Bahrain, offers an exciting opportunity for dynamic individuals eager to lead a team and drive sales success. This position is perfect for those looking to make a significant impact in the accounting industry while enhancing their leadership skills. As a Sales Supervisor, you will play a crucial role in shaping the sales strategy and ensuring that our team meets and exceeds their targets. This is not just a job; it's a chance to elevate your career in a supportive and growth-oriented environment.</p><p>In this role, you will be surrounded by a collaborative team that values innovation and strategic thinking. We believe in fostering a culture of continuous learning, which is why we offer extensive training programs and mentorship opportunities. Our firm is committed to your professional development, ensuring that you have the skills and knowledge necessary to excel in your career. You'll have the chance to work closely with senior management, gaining insights into high-level decision-making processes and contributing to the overall success of the company.</p><p>As a Sales Supervisor, you will also have the opportunity to implement new sales strategies and initiatives that can significantly impact our market presence. Your leadership will inspire your team to achieve their best, and your contributions will be recognized as vital to our growth. If you are passionate about sales and looking for a role that offers both challenges and rewards, we encourage you to apply and take the next step in your career with us.</p><p><b>Responsibilities:</b></p><ol><li>Lead and mentor a team of sales representatives, providing guidance and support to enhance their performance and achieve individual and team sales goals.</li><li>Develop and implement effective sales strategies that align with company objectives, utilizing market research and analytics to inform decisions.</li><li>Monitor sales metrics and KPIs regularly to evaluate team performance and identify areas for improvement, ensuring accountability and excellence.</li><li>Conduct regular training sessions and workshops to equip the sales team with the necessary skills and knowledge to excel in their roles.</li><li>Collaborate with the marketing department to design promotional campaigns that effectively target potential clients and increase brand awareness.</li><li>Establish and maintain strong relationships with key clients, addressing their needs and concerns while promoting our services effectively.</li><li>Prepare detailed sales reports and presentations for senior management, highlighting achievements, challenges, and strategic recommendations.</li><li>Assist in the recruitment and onboarding of new sales team members, ensuring they are well-integrated into the company culture.</li><li>Stay updated on industry trends and competitor activities to anticipate market changes and adjust sales strategies accordingly.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proven leadership skills to effectively manage and motivate a sales team towards achieving targets.</li><li>Excellent communication abilities to interact with clients and internal stakeholders clearly and persuasively.</li><li>Strong analytical skills to interpret sales data and derive actionable insights for strategic planning.</li><li>Ability to develop and implement innovative sales strategies that drive revenue growth.</li><li>Proficiency in CRM software and sales analytics tools to manage client relationships and sales performance.</li><li>Experience in conducting training and development programs to enhance team capabilities and performance.</li><li>Deep understanding of the accounting industry and market dynamics to tailor sales approaches effectively.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.<br><br><p><b>About the role</b></p><br><br>We are looking for a Security Officer with proven experience in a luxury hospitality environment to join our team. The ideal candidate will maintain the safety and security of our guests, employees, and property while upholding the Four Seasons standards of professionalism and discretion.<br><br><p><b>What you will do</b></p><br><br><br><ul><li><p>Monitor and patrol hotel premises to ensure a secure environment.</p><br><br></li><li><p>Control access points and verify identification of guests, staff, and vendors.</p><br><br></li><li><p>Operate and monitor CCTV systems to detect suspicious activities and ensure guest safety.</p><br><br></li><li><p>Respond promptly to alarms, emergencies, and guest concerns.</p><br><br></li><li><p>Prepare accurate incident reports and maintain security logs.</p><br><br></li><li><p>Collaborate with local authorities and emergency services when necessary.</p><br><br></li><li><p>Uphold Four Seasons’ commitment to guest privacy and exceptional service.</p><br><br></li></ul><br><br><br><p><b>What you bring</b></p><br><br><br><ul><li><p>Minimum 2 years of security experience in a luxury hotel or high-end environment.</p><br><br></li><li><p>Strong knowledge of security protocols and emergency procedures.</p><br><br></li><li><p>Experience in CCTV monitoring and surveillance systems.</p><br><br></li><li><p>Excellent communication and interpersonal skills.</p><br><br></li><li><p>Ability to remain calm and professional under pressure.</p><br><br></li><li><p>Physical fitness and ability to work flexible shifts, including nights and weekends.</p><br><br></li></ul><br><br><br><br><br><br><br> </div>

<p><h4>Position summary</h4> <p>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely.</p> <p>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</p> <p>Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.</b></p><br><p>Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.</p><br>We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.We are looking for a&nbsp;Service Supervisor&nbsp;who&nbsp;will be responsible for assisting internal and external customers, providing technical training, troubleshooting, issue resolution, repair, and sales support.<p><b>Essential Duties and Responsibilities</b></p><br><ul><li>Supervise and coordinate daily service activities, ensuring effective planning, execution, and completion of field service operations.</li><li>Lead, guide, and support service engineers and technicians to ensure proper troubleshooting, repair, commissioning, and maintenance activities are carried out according to company standards.</li><li>Provide technical support to customers, dealers, and internal teams for troubleshooting, diagnostics, and resolution of complex technical issues.</li><li>Conduct site visits to support critical breakdowns, warranty cases, commissioning activities, and customer escalations.</li><li>Ensure service activities are performed safely, efficiently, and in compliance with company procedures, quality standards, and safety requirements.</li><li>Develop strong relationships with customers, dealers, and service partners by providing professional technical support and maintaining excellent communication.</li><li>Coordinate and deliver technical training programs for customers, dealers, and service teams to improve product knowledge and service capabilities.</li><li>Monitor warranty cases, technical complaints, and field issues, ensuring proper documentation, root cause analysis, and timely closure.</li><li>Prepare and review service reports, inspection reports, commissioning documents, and technical feedback for internal and external stakeholders.</li><li>Collaborate with sales, parts, engineering, and factory teams to resolve technical concerns and provide effective solutions.</li><li>Support spare parts identification, technical recommendations, and service-related sales opportunities.</li><li>Monitor service team performance, identify training requirements, and continuously improve technical skills and competency levels.</li><li>Ensure proper utilization and maintenance of service tools, equipment, and company resources.</li><li>Stay updated with new technologies, product developments, industry standards, and best practices in service management.</li></ul><p><b>Minimal Qualifications</b></p><br><ul><li>4+ years related experience in the role</li><li>Technical background</li><li>Customer service and support experience in industrial equipment or similar industries&nbsp;</li><li>Customer oriented approach</li></ul><p><b>Preferred Qualifications</b></p><br><ul><li>Excellent troubleshooting skills, ability to make independent decisions and work with minimal supervision.&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Ability to present technical training content in a group setting.&nbsp;</li></ul> </div>