وظائف GIS في البحرين

<p>VAM Systems is currently looking for UNIX/Linux Systems Administration for our Bahrain operations with the following skillsets &amp; terms and conditions:</p><p><strong>Role Requirements</strong></p><ul><li><strong>Experience:</strong> 5+ years in UNIX/Linux Systems Administration with a proven track record of root-cause troubleshooting, OS upgradation, lifecycle patching, and firmware upgrades across severe hardware/OS infrastructure disruptions.</li><li><strong>Hypervisor Mastery:</strong> Engineering-level competence maintaining guest workloads and virtual layers across LDOMs, VMware, KVM, and Hyper-V environments.</li><li><strong>Hardware, Network &amp; OS Expertise:</strong> Deep cross-functional proficiency in managing multi-vendor compute hardware architectures alongside multiple operating systems (Solaris SPARC &amp; enterprise Linux), coupled with a strong foundational knowledge of core network infrastructure (switching, routing, and VLAN isolation tools).</li><li><strong>Data Protection Competency:</strong> Proven experience managing enterprise backup fabrics using Veeam and OpenText Data Protector, including backup job optimization and bare-metal verification testing</li></ul><p><strong>Key Responsibilities</strong></p><ul><li><strong>OS Upgradation &amp; Lifecycle Patching:</strong> Architect, plan, and execute zero-downtime OS upgradation and monthly OS patching schedules across a mixed fleet of Oracle Solaris 10/11 and enterprise Linux distributions (RHEL/Ubuntu) using native utilities such as Solaris Alternate Boot Environments (ABE), pkg, beadm, and Linux yum/dnf/apt.</li><li><strong>Firmware Upgrade &amp; Hardware Remediation:</strong> Routinely manage firmware upgrades for critical platform assets including system BIOS/UEFI, storage controllers, host bus adapters (HBAs), and network interfaces across multi-vendor systems (Oracle/Sun SPARC servers, Dell PowerEdge, and HPE ProLiant frames). Isolate, troubleshoot, and fix complex physical hardware faults.</li><li><strong>Platform Operations &amp; Troubleshooting:</strong> Maintain, tune, and optimize bare-metal systems and guest kernels. Rapidly diagnose and fix critical OS-level panics, memory leaks, and performance bottlenecks using advanced tools like DTrace or system core dumps.</li><li><strong>Virtualization Architecture:</strong> Plan, deploy, and allocate compute, memory, and storage boundaries across enterprise infrastructure utilizing LDOMs, VMware, KVM, and Hyper-V hypervisors.</li><li><strong>KVM Implementation &amp; Tuning:</strong> Deploy, configure, and maintain KVM hypervisors using virsh and libvirt, optimizing VirtIO kernel modules and guest image formats for high-throughput enterprise Linux applications.</li><li><strong>Network Integration &amp; Routing:</strong> Apply advanced Networking Knowledge to manage host-level network configurations, including 802.1Q VLAN tagging, LACP link aggregation/bonding, and virtual switching. Implement and troubleshoot static routing tables, manage multi-homed systems, and prevent asymmetric routing across production tiers.</li><li><strong>Enterprise Backup &amp; Recovery Operations:</strong> Manage and orchestrate large-scale data retention policies, backup jobs, and bare-metal disaster recovery strategies. Administer Veeam Backup &amp; Replication for virtualized workloads alongside OpenText Data Protector for legacy tape and disk targets.</li></ul><p><strong>Terms and conditions</strong></p><p>Joining time frame: (15 - 30 days)</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Experience:</strong> 5+ years in UNIX/Linux Systems Administration with a proven track record of root-cause troubleshooting, OS upgradation, lifecycle patching, and firmware upgrades across severe hardware/OS infrastructure disruptions.</li><li><strong>Hypervisor Mastery:</strong> Engineering-level competence maintaining guest workloads and virtual layers across LDOMs, VMware, KVM, and Hyper-V environments.</li><li><strong>Hardware, Network &amp; OS Expertise:</strong> Deep cross-functional proficiency in managing multi-vendor compute hardware architectures alongside multiple operating systems (Solaris SPARC &amp; enterprise Linux), coupled with a strong foundational knowledge of core network infrastructure (switching, routing, and VLAN isolation tools).</li><li><strong>Data Protection Competency:</strong> Proven experience managing enterprise backup fabrics using Veeam and OpenText Data Protector, including backup job optimization and bare-metal verification testing</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Leads the strategy, installation, deployment, security, and ongoing management of all technology infrastructure for the luxury property during its pre-opening phase and into full operations. The role acts as the primary technical authority ensuring all hotel infrastructure meets Kempinski brand standards, local data regulations, and municipal compliance.<br><br><strong>Pre-Opening Technology Deployment &amp; Handover</strong><br><ul><li>Oversee the complete lifecycle of IT setup, including hardware installation, software configuration, system integration, and rigorous testing prior to launch.</li><li>Deploy core hospitality systems: <strong>Opera PMS</strong>, <strong>Simphony POS</strong>, Revenue Management Systems (RMS), Electronic Keycard Access, Guest Wi-Fi (HSIA), PABX/Telephony, and IPTV systems.</li><li>Work closely with MEP contractors, network consultants, and site developers during cable laying, server room setup, network rack installation, and commissioning.</li></ul><strong>Infrastructure, Uptime &amp; Operations</strong><br><ul><li>Design and implement local high-availability network architectures (Cisco networking, Microsoft Server environments, VLANs, and firewall configurations).</li><li>Establish preventive maintenance and 24/7 technical support operations to ensure continuous system uptime across guest and Back-of-House (BOH) zones.</li></ul><strong>Data Security, Compliance &amp; Disaster Recovery</strong><br><ul><li>Implement end-to-end cybersecurity protocols, role-based access controls, data backup frameworks, and business continuity/disaster recovery plans.</li><li>Ensure strict adherence to Kempinski corporate IT standards, PCI-DSS payment security compliance, and Bahrain local data protection regulations.</li></ul><strong>Vendor, Procurement &amp; Budget Management</strong><br><ul><li>Administer vendor SLAs, software licensing, system warranties, and maintenance contracts.</li><li>Manage departmental Operating Expenses (OpEx) and pre-opening Capital Expenditure (CapEx) budgets for all hardware and tech acquisitions.</li></ul>&nbsp;<strong>User Support, Training &amp; Team Leadership</strong><br><ul><li>Recruit, onboard, and train the IT support team.</li><li>Establish helpdesk workflows and deliver hotel-wide staff training on PMS/POS usage, core operational software, and cybersecurity awareness.</li></ul> </div>

<p><h4>Responsibilities of the role</h4> <p>Reporting to the Automation Lead, the job holder will be responsible for the following:</p> <ul> <li>Manage all IT operations jobs like End of Days, Start of Days, file transfers, etc. via Control-M.</li> <li>Control-M application software installation, configuration, deployment, and upgrades.</li> <li>Advise on improving the way of working by bringing an automation-based perspective, proactively suggesting areas of improvement.</li> <li>Ensure all the Control-M components are always designed and implemented with a high availability concept and increase overall process resiliency.</li> <li>Should work with operating systems like Solaris, Linux, AIX, and Windows.</li> <li>Scripting on various platforms and languages (PowerShell, Bash, etc.) to automate operations within Control-M jobs.</li> <li>Install and manage Control-M modules, i.e., Control-M for backups, Control-M for OS, Control-M for database, Control-M for applications.</li> <li>Install Control-M Server, Enterprise Manager, and agents (Windows, Unix, and Linux) along with monitoring and troubleshooting.</li> <li>Keep everything documented and all documents constantly up-to-date to keep the team aware of how procedures are running.</li> <li>Manage the complete Control-M infrastructure in the bank, including installation, upgrade, and configuration of Control-M Workload Automation tool version 8/9+ and future versions.</li> <li>Run all operation tasks on all banking applications including development, test, UAT/SIT, and production environments.</li> <li>Automate the above operations and other tasks under Control-M to the maximum extent.</li> <li>Document all tasks configured under Control-M with contingency plans for running the above jobs manually in case Control-M is not available.</li> <li>Utilize the full functionality available under Control-M to innovate and improve all tasks running in GPH.</li> <li>Configure reports on Control-M to report on all operations being performed under Control-M to higher management.</li> <li>Enhance the reports available in Control-M or build custom reports by using third-party tools like Crystal Report.</li> <li>Integrate Control-M with backup software to make backups part of the End of Day workflow.</li> <li>Be part of the operations team for smooth running of operations in GPH.</li> <li>Be part of the project team to automate tasks on new products.</li> <li>Support any disaster recovery and business continuity test activities.</li> <li>Monitor alerts and ensure service availability 24x7.</li> <li>Coordinate patch and vulnerabilities management.</li> <li>Willing to work in shifts (8-hour shifts rotated weekly).</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>2-5 years of proven IT operations experience with Unix/Linux and Windows system administration, with 2+ years programming experience and proficiency in Unix shell (Korn, C, Bash) scripting.</li> <li>A minimum of a bachelor's degree in computer science or equivalent.</li> <li>Solid experience working as a Control-M scheduler in a distributed environment of Windows/Linux/Solaris/AIX.</li> <li>Knowledge of Crystal Report and other tools to generate customized reports on end of day and other banking operations from Control-M.</li> <li>Experience working in financial services, banking, or other fast-paced 24/7 regulated financial organizations.</li> <li>Excellent customer service and interpersonal skills.</li> <li>Excellent verbal and written communication skills.</li> <li>Strong documentation and automation skills.</li> <li>Excellent troubleshooting, root cause analysis, and permanent problem resolution skills.</li> <li>Ability to handle multiple tasks in a fast-paced environment.</li> <li>Data center operations experience in monitoring, incident handling, and escalation for Control-M jobs.</li> <li>Database knowledge of Oracle/SQL, IT certifications, and other certifications like ITIL, PMP, etc.</li> <li>Experience with hybrid cloud environments and certifications on AWS or Azure.</li> </ul></p><p></p>

<p>We are seeking an experienced System / Infrastructure Administrator to support and maintain enterprise IT infrastructure for GFH in Bahrain. The successful candidate will be responsible for ensuring the availability, performance, security, and reliability of servers, operating systems, virtualization platforms, storage, backup solutions, and core infrastructure services. The ideal candidate will have strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</p><p>Install, configure, administer, and maintain Windows Server environments and associated infrastructure. Manage Active Directory, Group Policy, DNS, DHCP, and user/access administration. Administer Microsoft 365, including Exchange Online and related services. Manage and maintain virtual infrastructure using VMware and/or Microsoft Hyper-V. Monitor server and infrastructure performance, availability, capacity, and system health. Manage enterprise backup, restoration, disaster recovery, and business continuity processes. Administer storage systems, file servers, permissions, and shared infrastructure resources. Perform regular operating system patching, upgrades, security updates, and infrastructure maintenance. Troubleshoot complex server, operating system, application, connectivity, and infrastructure issues. Support infrastructure security, including system hardening, privileged access, endpoint protection, and vulnerability remediation. Coordinate with network, security, application, database, and service desk teams to resolve technical incidents. Manage incidents, service requests, problems, and changes in accordance with IT service-management procedures. Maintain accurate infrastructure documentation, configurations, procedures, asset records, and technical diagrams. Participate in infrastructure projects, migrations, upgrades, implementations, and technology refresh initiatives. Work with technology vendors and service providers when required. Ensure infrastructure complies with organizational security policies, standards, and operational requirements. Provide technical support and participate in on-call/escalation support when required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</li></ul>

<p><h4>Description</h4> <p><strong>Position type:</strong> Full-time<br> <strong>Location:</strong> Germany (DEU)<br> <strong>Salary range:</strong> $80,000 - $90,000 plus uplifts<br> <strong>Security clearance requirement:</strong> Position requires active security clearance<br> <strong>Certification requirements:</strong> CompTIA Security+<br> <strong>Years of experience:</strong> 3-5 years in relevant field</p> <h4>Roles and responsibilities</h4> <p>This position reports directly to the PM, Site Lead, or their designee. The C2 Systems Analyst serves as the subject matter expert (SME) to enable C4I systems throughout the DoD to share information to build a common operational picture (COP) and common tactical picture (CTP) to enable leaders to make accurate and informed decisions based on situational awareness.</p> <p>The Joint Tactical Common Operational Picture Workstation (JTCW) is a Windows-based tactical COP suite designed for battalion level and above to facilitate command and control functions by enhancing situational awareness and operational/tactical decision making. These support efforts are provided to military units while deployed, in garrison, in preparation for, and while participating in major exercises and contingency operations.</p> <p>The C2 Systems Analyst will primarily provide support to US Marine Corps Forces Europe and Africa (MARFOREUR/AF) and also assist deployed or allocated Fleet Marine Force (FMF) units and other DoD agencies to configure, integrate, resolve issues, and establish their command-and-control architecture to meet exercise and contingency operations in European and African OCONUS regions.</p> <p>This position is responsible for integrating a wide variety of C2 systems including, but not limited to Agile Client, Command-and-Control Personal Computer (C2PC), Tactical Assault Kit (TAK), Joint Tactical COP Workstation (JTCW), Tactical Service Orientated Architecture (TSOA), Advanced Field Artillery Tactical Data System (AFATDS) and Data Dissemination Service (DDS).</p> <p>The C2 Systems Analyst will work cross-functionally with several departments, but most importantly with the Command Post Systems Advisor (CPSA) and those who are performing work at the government customers’ sites. Travel is expected up to 25%.</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. All positions located at the government customer site require in-person/on-site attendance due to facility clearance and ISO operating standards.</p> <p>Configure GCCS-TCO (JTCW/TCS) software to provide Marine Air Ground Task Force (MAGTF) Commanders the ability to map and display friendly and enemy locations as well as plan, develop, display, and transmit overlays of intended movements for command and control (C2) situational awareness (SA).</p> <p>Establish common operational picture (COP), and coordinate COP Synchronization Tool (CST) configuration with higher, adjacent, and lower echelon commands.</p> <p>Act as an alternate administrator for MCEN-S, TIE-S, and FMF-NS Tactical COP servers in coordination with the MARFOREUR/AF CPSA.</p> <p>Provide over-the-shoulder C2 systems user training to MARFOREURAF Command Center watch standers, and be prepared to deploy with the Command Center personnel to offsite locations, such as during continuity of operations (COOP) events, both for training and real-world scenarios.</p> <p>Provide executive-level C2 technical advice and support battle staffs with the identification of information flow required to support mission essential tasks (MET) in the identification of the configuration and integration of C2 systems.</p> <p>Provide technical support to MARFOREURAF and deployed or allocated FMF units within the USEUCOM and USAFRICOM areas of operation on C2 related systems such as Agile Client, C2PC, GCCS-J, MCH, TAK, JADOCS, AFATDS (to include ASCA communications), and new or emergent capabilities.</p> <p>Introduce MARFOREURAF to the tactics, techniques, and procedures (TTPs) and advances to emergent capabilities to achieve interdependence and operational effectiveness.</p> <p>Resolve complex C2 systems issues related to system upgrades, network restrictions (ports, protocols, firewalls), and system versions.</p> <p>Interface with FMF personnel and US government employees to provide break/fix support to C2 systems in a fast-paced, high-energy environment.</p> <p>Provide support for interoperability between FMF and NATO units and systems in test and/or exercise events.</p> <p>Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).</p> <p>Identify and elevate situations requiring urgent attention.</p> <p>Configure and federate TAK Servers over a wide variety of communication paths.</p> <p><strong>Note:</strong> This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.</p> <h4>Requirements</h4> <ul> <li>Travel required for position - must be able to obtain or possess a valid US passport and be physically qualified to support military exercises and contingency operations.</li> <li>Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.</li> <li>Experience supporting Marine Corps C4I systems and equipment.</li> <li>Minimum of 3 years’ experience in military training and education.</li> <li>Direct participation in real-world operations is desired.</li> <li>Strong active listening, data entry, and documentation skills.</li> <li>Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.</li> </ul> <h4>Competencies</h4> <ul> <li>Familiar with configuring GCCS-TCO software (JTCW and TCS) to provide Marine Air Ground Task Force (MAGTF) Commanders a common operational picture (COP), and coordinate COP Synchronization Tool (CST) configuration with allied, coalition, higher, adjacent, and lower echelon commands.</li> <li>Familiarity with and knowledge of using Maven Smart Systems to integrate GCCS, and other C2 systems information.</li> <li>Familiar with configuring JADCOS, AFATDS, and other fires systems to provide MAGTF firing agencies with a full digital kill web.</li> <li>Familiar with Tactical Receive Suite (TRS) software and Embedded National Technical Receiver (ENTR) to support the theater missile warning mission.</li> <li>Understand and troubleshoot basic computer, Linux, Android and iOS configurations.</li> <li>Intermediate understanding of Red Hat Enterprise Linux and PostgreSQL database system.</li> <li>Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.</li> <li>Strong active listening, data entry, and documentation skills.</li> <li>Experience writing technical solutions, after-action reports, and commercial knowledge base articles.</li> <li>Advanced analytical and troubleshooting skills, attention to detail, and consistent resolution of IT problems.</li> </ul> <h4>Certification requirements</h4> <p>CompTIA Security+</p> <h4>Benefits</h4> <ul> <li>Paid vacation, sick time and holidays</li> <li>Medical, dental, life and disability insurance</li> <li>401K with employer contribution matching</li> <li>Service disabled veteran owned business</li> <li>Equal opportunity employer</li> <li>ISO 9001:2015 certified company</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance ,&nbsp;responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the &nbsp;GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS &amp; GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details.&nbsp;</li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.&nbsp;</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p>

<p><h4>Description</h4> <p><strong>Profile summary</strong><br> The IT Associate is responsible for supporting the organization's digital transformation by developing and maintaining business applications, automating processes, and implementing data-driven reporting solutions within the Project Controls Department. The role works closely with engineers, planners, and project managers to improve operational efficiency through technology, process optimization, and effective IT support.</p> <h4>Key responsibilities</h4> <ul> <li>Support digital transformation and system integration initiatives across the organization.</li> <li>Develop, maintain, and enhance business applications based on operational requirements.</li> <li>Design, implement, and maintain KPI dashboards and reporting solutions.</li> <li>Automate workflows and streamline processes within the Planning & Project Controls Department.</li> <li>Provide technical support, troubleshooting, and system maintenance for departmental applications.</li> <li>Collaborate with engineers, planners, and project managers to identify business needs and deliver effective IT solutions.</li> <li>Analyze existing processes and recommend technology improvements to enhance productivity and accuracy.</li> <li>Prepare technical documentation, user manuals, and training materials.</li> <li>Perform additional duties and special assignments as directed by the General Manager – Project Controls.</li> </ul> <h4>Qualifications, skills & experience</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Experience with process automation tools and workflow optimization.</li> <li>Knowledge of data analysis, KPI reporting, and dashboard development.</li> <li>Familiarity with project planning and project controls systems.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Strong communication, stakeholder management, and teamwork skills.</li> <li>Ability to work independently while managing multiple priorities.</li> <li>Proactive approach to identifying and implementing technology improvements.</li> <li>Experience in application development, system support, or IT operations.</li> <li>Hands-on experience with business process automation and reporting tools.</li> <li>Experience supporting multidisciplinary teams in a project-based environment is preferred.</li> <li>Exposure to engineering, construction, or project controls environments is an advantage.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.</span></p><br><p><span>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.</span></p><br><p><span>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.</span></p><br><p><span>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.</span></p><br> <br> <br><br> Responsibilities <br> <p><b><span>Technology Operations Leadership &amp; Service Management</span></b></p><br><ul><li><p><span>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.</span></p><br></li><li><p><span>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.</span></p><br></li><li><p><span>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.</span></p><br></li></ul><p><b><span>Enterprise Applications &amp; Digital Platforms</span></b></p><br><ul><li><p><span>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.</span></p><br></li><li><p><span>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.</span></p><br></li><li><p><span>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.</span></p><br></li><li><p><span>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.</span></p><br></li></ul><p><b><span>Hybrid Multi-Cloud &amp; Public Cloud Operations</span></b></p><br><ul><li><p><span>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).</span></p><br></li><li><p><span>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.</span></p><br></li><li><p><span>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.</span></p><br></li></ul><p><b><span>Infrastructure, Platforms &amp; End-User Operations</span></b></p><br><ul><li><p><span>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.</span></p><br></li><li><p><span>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.</span></p><br></li><li><p><span>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.</span></p><br></li><li><p><span>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.</span></p><br></li></ul><p><b><span>DevOps, Kubernetes, Automation &amp; Observability</span></b></p><br><ul><li><p><span>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.</span></p><br></li><li><p><span>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.</span></p><br></li><li><p><span>Drive automation across deployments, reporting, compliance, monitoring, and recovery.</span></p><br></li></ul><p><b><span>Governance, Risk, Audit, Compliance &amp; Security Alignment</span></b></p><br><ul><li><p><span>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.</span></p><br></li><li><p><span>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.</span></p><br></li><li><p><span>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.</span></p><br></li></ul><p><b><span>Budget, Vendor, Asset &amp; Lifecycle Management</span></b></p><br><ul><li><p><span>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.</span></p><br></li><li><p><span>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.</span></p><br></li><li><p><span>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.</span></p><br></li></ul><p><b><span>Internet Protocol (IP) Operations</span></b></p><br><ul><li><p><span>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.</span></p><br></li><li><p><span>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.</span></p><br></li><li><p><span>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.</span></p><br></li><li><p><span>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.</span></p><br></li></ul><p><span>Perform any other tasks as requested.</span></p><br> <br> <br><br> Required qualifications &amp; Experience <br> <p>Qualifications:</p><br><p><span>Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span></p><br><p><span>ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span></p><br><p><span>Experience:</span></p><br><p>8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</p><br><p>Skills and Knowledge:</p><br><p>Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</p><br><p>•Technology Operations Management</p><br><p>•Cloud and Hybrid Multi-Cloud Operations</p><br><p>•IT Service Management</p><br><p>•Incident, Problem, Change and Release Management</p><br><p>•Service Desk and End-User Support</p><br><p>•Infrastructure and Platform Lifecycle Management</p><br><p>•Database and Integration Operations</p><br><p>•Backup, Disaster Recovery and Business Continuity</p><br><p>•DevOps, Kubernetes and Automation</p><br><p>•Enterprise Application Maintenance and Operations</p><br><p>•Governance, Risk, Compliance and Audit Readiness</p><br><p>•Vendor, Contract, Budget and Cost Optimization</p><br><p>•Business Technical Awareness and Stakeholder Management</p><br> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>