costumer service

<p>Main Purpose of Job: The Insurance Operations Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards. The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><p>Key Responsibilities:</p><ol><li>Quotation and Placement Management Receive and review all lead submissions and closed deals from telesales and verify completeness of required information. Obtain quotations from approved insurers according to underwriting guidelines and client requirements. Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer. Negotiate terms, premiums, and special conditions with insurers to secure optimal cover. Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li><li>Policy Administration and Documentation Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system. Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients. Coordinate with insurers for any discrepancies, corrections, or reissuance. Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc). Support compliance with PDPL, CBB, and company data handling procedures.</li><li>Renewal Management Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry. Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness. Coordinate with telesales or relationship managers to finalize renewal placements. Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li><li>Insurer and Product Relations Maintain strong working relationships with insurer underwriting and operations teams. Track insurer response times, turnaround quality, and maintain placement performance metrics. Support product development and new insurer onboarding by providing market feedback. Stay updated on insurer product offerings, coverage updates, and special promotions.</li><li>Operational Excellence and Compliance Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements. Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance. Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows. Participate in training and continuous improvement programs.</li></ol><p><strong>Desired Candidate Profile</strong></p><h2>Educational, Skills and Experience:</h2><p><strong>Required Education and Experience:</strong></p><ul><li>Bachelor s Degree (Insurance, Business, or related field preferred).</li><li>2 4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul>

<ul><li>Identify and prospect potential clients, meticulously researching their needs and business challenges to tailor compelling sales pitches.</li><li>Masterfully present product/service benefits, demonstrating how they directly solve client pain points and deliver tangible value.</li><li>Cultivate strong, long-term relationships with clients through consistent follow-up, exceptional service, and proactive problem-solving.</li><li>Navigate complex sales cycles, skillfully managing objections and negotiations to secure mutually beneficial agreements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a Bachelor's degree in Business, Marketing, or a related field, demonstrating a foundational understanding of commercial principles.</li><li>Have a proven track record of 3-5 years in a direct sales role, ideally within the [Specify Industry, e.g., B2B software, consumer goods] sector.</li><li>Demonstrate exceptional verbal and written communication skills, capable of engaging and persuading diverse stakeholders.</li><li>Exhibit strong negotiation and closing abilities, consistently achieving and exceeding sales quotas.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Main Purpose of Job:</strong></p><br><br><p>The Placement Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards.</p><br><br><br><p>The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><br><p><strong>1. Quotation and Placement Management</strong></p><br><br><ul><li>Receive and review all lead submissions and closed deals from telesales and verify completeness of required information.</li><li>Obtain quotations from approved insurers according to underwriting guidelines and client requirements.</li><li>Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer.</li><li>Negotiate terms, premiums, and special conditions with insurers to secure optimal cover.</li><li>Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li></ul><br><p><strong>2. Policy Administration and Documentation</strong></p><br><br><ul><li>Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system.</li><li>Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients.</li><li>Coordinate with insurers for any discrepancies, corrections, or reissuance.</li><li>Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc).</li><li>Support compliance with PDPL, CBB, and company data handling procedures.</li></ul><br><p><strong>3. Renewal Management</strong></p><br><br><ul><li>Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry.</li><li>Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness.</li><li>Coordinate with telesales or relationship managers to finalize renewal placements.</li><li>Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li></ul><br><p><strong>4. Insurer and Product Relations</strong></p><br><br><ul><li>Maintain strong working relationships with insurer underwriting and operations teams.</li><li>Track insurer response times, turnaround quality, and maintain placement performance metrics.</li><li>Support product development and new insurer onboarding by providing market feedback.</li><li>Stay updated on insurer product offerings, coverage updates, and special promotions.</li></ul><p><strong>5. Operational Excellence and Compliance</strong></p><br><br><ul><li>Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements.</li><li>Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance.</li><li>Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows.</li><li>Participate in training and continuous improvement programs.</li></ul><p><strong>Educational, Skills and Experience:</strong></p><br><br>Required Education and Experience:<ul><li>Bachelor's Degree (Insurance, Business, or related field preferred).</li><li>2-4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><br><p>Qualifications:</p><br><br><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul><br> <br><br> </div>

<p><strong>Basic Scope of Job&nbsp;&nbsp;</strong></p><p>Promote and cross-sell clients existing range of B2C products and services through outdoor sales, telemarketing, corporate roadshows, B2C meetings, and other relevant events, ensuring achievement of individual sales targets.</p><p><strong>Principal Duties and Responsibilities</strong></p><ul><li><p>Promote and cross-sell clients with an existing range of products and services through Outdoor Sales, telemarketing, road shows, door-to-door, B2C, and other events and achieve individual sales targets.</p></li><li><p>Process all types of customers service requests e.g., service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner.</p></li><li><p>Regularly track and clear all suspended and rejected sales service requests.</p></li><li><p>Conduct background checks e.g. credit check, age, blacklist for provisioning the new sales request.</p></li><li><p>Collect, validate, attach/ upload consumer documents and initiate the service provisioning requests.</p></li><li><p>Carry out daily cash and payment collection, advance bill payment & closing in a safe and secure manner.</p></li><li><p>Prepare and tally daily financial transactions.</p></li><li><p>Deposit all payment to the customer account within the required time.</p></li><li><p>Conduct and report daily on-hand stock to ensure optimum inventory levels are maintained.</p></li><li><p>Liaise with the Team Leaders daily for any promotions, updates, and changes in prices or processes.</p></li><li><p>Follow process and quality standards while addressing customers’ requests and ensuring a high level of customer satisfaction.</p></li><li><p>Undertake execution of any project/ initiative for the Outdoor department and organization as identified from time to time based on business needs.</p></li><li><p>Take ownership to maintain & update the individual business social media account as per the department KPIs and guidelines and ensure attending to the customer’s comments and inquiries on time.&nbsp;&nbsp;</p></li><li><p>&nbsp;Continuously share knowledge and understanding of the telecom industry, sales skills and business trends.</p></li><li><p>Perform any other related tasks as required or assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School Graduate</p></li><li><p>Minimum 1 years of experience in B2C sales or customer service experience in Bahrain</p></li><li><p>Good communication skills</p></li><li><p>Computer knowledge</p></li><li><p>Experience in FMCG, Telecommunications, ICT, Insurance or Spare Parts preferred</p></li><li><p>Bahraini Driving license preferred</p></li><li><p>Preferably below 35 years of age</p></li><li><p>Immediate Joiner</p><p><br></p></li></ul>

<p><strong>Basic Scope of Job&nbsp;&nbsp;</strong></p><p>Promote and cross-sell clients existing range of B2C products and services through outdoor sales, telemarketing, corporate roadshows, B2C meetings, and other relevant events, ensuring achievement of individual sales targets.</p><p><strong>Principal Duties and Responsibilities</strong></p><ul><li><p>Promote and cross-sell clients with an existing range of products and services through Outdoor Sales, telemarketing, road shows, door-to-door, B2C, and other events and achieve individual sales targets.</p></li><li><p>Process all types of customers service requests e.g., service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner.</p></li><li><p>Regularly track and clear all suspended and rejected sales service requests.</p></li><li><p>Conduct background checks e.g. credit check, age, blacklist for provisioning the new sales request.</p></li><li><p>Collect, validate, attach/ upload consumer documents and initiate the service provisioning requests.</p></li><li><p>Carry out daily cash and payment collection, advance bill payment & closing in a safe and secure manner.</p></li><li><p>Prepare and tally daily financial transactions.</p></li><li><p>Deposit all payment to the customer account within the required time.</p></li><li><p>Conduct and report daily on-hand stock to ensure optimum inventory levels are maintained.</p></li><li><p>Liaise with the Team Leaders daily for any promotions, updates, and changes in prices or processes.</p></li><li><p>Follow process and quality standards while addressing customers’ requests and ensuring a high level of customer satisfaction.</p></li><li><p>Undertake execution of any project/ initiative for the Outdoor department and organization as identified from time to time based on business needs.</p></li><li><p>Take ownership to maintain & update the individual business social media account as per the department KPIs and guidelines and ensure attending to the customer’s comments and inquiries on time.&nbsp;&nbsp;</p></li><li><p>&nbsp;Continuously share knowledge and understanding of the telecom industry, sales skills and business trends.</p></li><li><p>Perform any other related tasks as required or assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School Graduate</p></li><li><p>Minimum 1 years of experience in B2C sales or customer service experience in Bahrain</p></li><li><p>Good communication skills</p></li><li><p>Computer knowledge</p></li><li><p>Experience in FMCG, Telecommunications, ICT, Insurance or Spare Parts preferred</p></li><li><p>Bahraini Driving license preferred</p></li><li><p>Preferably below 35 years of age</p></li><li><p>Immediate Joiner</p><p><br></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Marketing Manager, you will play a pivotal role in shaping the marketing strategies that drive our brand forward in Al Hadd, Bahrain. This dynamic position offers the opportunity to lead innovative marketing campaigns, engage with diverse audiences, and make a substantial impact on our company’s growth. You will be part of a vibrant team that values creativity, collaboration, and continuous improvement, ensuring that every voice is heard and every idea is considered.</p><p>Your journey with us will not only enhance your marketing expertise but also provide ample opportunities for personal and professional growth. We believe in nurturing talent and investing in our employees through ongoing training and development programs. Whether you are looking to refine your skills in digital marketing, data analytics, or brand management, we are committed to supporting your career ambitions and helping you reach your full potential.</p><p>In this role, you will also have the chance to work alongside experienced professionals who are passionate about their craft. Our team culture fosters innovation and encourages you to think outside the box. You will collaborate on cross-functional projects, allowing you to gain insights from various departments and contribute to our overarching business objectives. Join us, and be part of a team that not only values your contributions but also empowers you to lead and inspire.</p><ol><li><b>Responsibilities:</b>Develop and implement comprehensive marketing strategies that align with our business goals, utilizing market research and analytics to inform decision-making and enhance brand visibility.</li><li>Oversee the execution of marketing campaigns across multiple channels, including digital, social media, and traditional marketing, ensuring consistency and effectiveness in messaging.</li><li>Manage the marketing budget, tracking expenditures and ROI to optimize resource allocation and maximize the impact of marketing initiatives.</li><li>Collaborate with cross-functional teams, including sales, product development, and customer service, to ensure alignment in messaging and strategy across all touchpoints.</li><li>Conduct regular market analysis to identify trends and opportunities, adapting marketing strategies to maintain a competitive edge in the industry.</li><li>Lead and mentor a team of marketing professionals, fostering a culture of creativity and accountability while encouraging professional growth and development.</li><li>Utilize SEO best practices to enhance online presence and drive organic traffic to our website, ensuring that content is optimized for search engines.</li><li>Engage with customers through various channels, gathering feedback and insights to refine marketing strategies and improve customer experience.</li><li>Analyze campaign performance metrics to assess effectiveness, making data-driven adjustments to enhance future marketing efforts and achieve desired outcomes.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong analytical skills to interpret market data and consumer behavior effectively.</li><li>Proficiency in digital marketing tools and platforms, including social media, email marketing, and content management systems.</li><li>Exceptional project management abilities to oversee multiple campaigns and initiatives simultaneously.</li><li>Excellent communication skills for crafting compelling marketing messages and collaborating with diverse teams.</li><li>Creative thinking to develop innovative marketing strategies that capture audience attention.</li><li>Experience with SEO and SEM techniques to drive online visibility and traffic.</li><li>Leadership skills to inspire and guide a marketing team towards achieving collective goals.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p><strong>Graphic Designer</strong></p><br><p>As a Graphic Designer, you will craft compelling visuals for both print and digital mediums, ensuring alignment with brand guidelines and the hotel's positioning. Your role includes conceptualizing and designing diverse marketing materials, maintaining awareness of design and hospitality trends, and collaborating with teams to meet deadlines. You will support campaigns across departments, especially in social media and mobile marketing, while analyzing market trends. Additionally, you will manage e-tools, contribute to web strategy development, and provide professional service. Collaboration with Sales &amp; Marketing is key for driving profit growth, alongside fulfilling ad-hoc responsibilities within hotel protocols.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:</strong></p><br><ul><li><strong>Graphic Design and Branding: </strong>Developing and delivering high-quality graphic designs for print and digital channels, adapting creative concepts to various materials and mediums, while ensuring consistency with brand guidelines and hotel positioning. It also involves conceptualizing, directing art, and designing artwork and collateral.</li><li><strong>Collaboration and Communication: </strong>Collaborating closely with the team and other graphic designers to conceptualize ideas and execute accordingly, as well as liaising with suppliers and production companies to ensure accuracy and high-quality printed materials. Additionally, supporting the team throughout campaign and project execution and assisting with other responsibilities in the absence of team members or as assigned by the direct in-charge are key aspects.</li><li><strong>Deadline Management and Support: </strong>Ensuring all artwork is submitted within specified deadlines and supporting all departments with design requests and execution, particularly for social media, mobile marketing, tracking, analysis, and control.</li><li><strong>Market Analysis and Strategy: </strong>Gathering and analyzing intelligence on market threats and opportunities, building a destination-focused web strategy, and stimulating support for the development of the hotel's online strategy.</li><li><strong>Technology Management: </strong>Maintaining up-to-date knowledge of design and hospitality software, technologies, trends, and updates, as well as managing various e-tools such as eCRM, CMSs, and social media management platforms.</li><li><strong>Customer Service and Profit Growth: </strong>Consistently offering professional, friendly, and engaging service, executing design plans in collaboration with the Sales &amp; Marketing department to drive profit growth, and adhering to all hotel policies and procedures.</li></ul><br>Qualifications<br><br><ul><li><strong>Technical Skills and Design Expertise:</strong> Proficient in graphic design software including Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Dreamweaver, Flash), MS Office, Corel Draw, and Acrobat. Strong technical understanding of web technologies (HTML, Flash, CSS, AJAX) and printing processes for both digital and print mediums. Creative design skills adaptable to current trends, brand standards, and market demands.</li><li><strong>Project Management and Attention to Detail:</strong> Ability to effectively manage multiple projects and tasks of varying complexities, meet deadlines, and remain composed under pressure. Strong project management skills with excellent attention to detail and the ability to maintain high-quality standards.</li><li><strong>Communication, Language, and Qualifications:</strong> Excellent organizational and communication skills. A degree in Graphic Design and/or proven experience in a similar role. <strong>Previous experience within the GCC region is highly preferred</strong>, with prior experience in the <strong>hospitality or luxury sector considered a strong advantage</strong>. Good understanding of luxury brand standards and environments. <strong>Excellent written and spoken proficiency in both Arabic and English is preferred</strong>, with strong reading and communication skills in both languages.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong>&nbsp;We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?&nbsp;</strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job&nbsp;and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you&nbsp;can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong> Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties&nbsp;links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>