Security Officer Jobs - Manama Bahrain

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong></p><br><br><p>The role is responsible for supporting, securing, and maintaining the Group's IT infrastructure, networks, cloud services, and cybersecurity applications. The position works with the IT Infrastructure &amp; Technology Manager, internal teams, SOC/CISO functions, and service providers to ensure reliable operations, effective security controls, and timely resolution of infrastructure and security issues.</p><br><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Design, configure, and install various network devices like routers, switches, firewalls, and VPNs. Handle the physical and logical layout of the network, including both Local Area Networks (LANs) and Wide Area Networks (WANs).</p><br><br></li><li><p>Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.</p><br><br></li><li><p>Perform regular maintenance, system upgrades, and patch management to ensure all network hardware and software are up-to-date and functioning properly. Conduct capacity planning to ensure the network can handle future growth.</p><br><br></li><li><p>Manage and maintain IP telephony and voice communication systems across departments.</p><br><br></li><li><p>Provide Tier 2 or 3 support for network and infrastructure-related issues, diagnosing and resolving problems related to connectivity, performance, and outages. Work with other IT teams and end-users to resolve issues.</p><br><br></li><li><p>Support the design, implementation, and management of IT infrastructure &amp; Voice systems, including on-premises servers, Storages, networks and cloud services.</p><br><br></li><li><p>Provide technical support and guidance to team members and other departments/Projects.</p><br><br></li><li><p>Implement and maintain network security measures, including firewall rules, access controls, and security policies. Monitor for security threats, identify vulnerabilities, and respond to security incidents. Work with SOC and CISO team to close any security gaps identified as per the criticality measures.</p><br><br></li><li><p>Manage and configure firewalls, switches, and routers to maintain network security and efficiency.</p><br><br></li><li><p>Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.</p><br><br></li><li><p>Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.</p><br><br></li><li><p>Maintain documentation for infrastructure configurations, processes, and procedures.</p><br><br></li><li><p>Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.</p><br><br></li><li><p>Monitor security alerts and infrastructure events in coordination with the SOC, investigate assigned alerts, and support containment, remediation, escalation, and closure based on criticality.</p><br><br></li><li><p>Coordinate vulnerability assessments, patching, secure configuration, access reviews, and remediation evidence to close identified security gaps.</p><br><br></li><li><p>Support identity, endpoint, email, network, and cloud security controls, including MFA, VPN access, privileged access, EDR/antivirus, logging, and infrastructure hardening.</p><br><br></li><li><p>Maintain security records, incident documentation, configuration baselines, and audit evidence required for compliance reviews and management reporting.</p><br><br></li><li><p>Manage and maintain the Group's cybersecurity applications and services, coordinate with security vendors and managed service providers, monitor service performance, support renewals and upgrades, and ensure timely resolution of security-related issues.</p><br><br></li></ul><ul><li><p>End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.</p><br><br></li><li><p>Personal Device &amp; Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.</p><br><br></li><li><p>Smart Ecosystems &amp; AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.</p><br><br></li><li><p>CCTV &amp; ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.</p><br><br></li><li><p>Network &amp; Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.</p><br><br></li><li><p>Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.</p><br><br></li><li><p>Documentation &amp; Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.</p><br><br></li></ul><br><p><strong>Qualifications</strong></p><br><br><ul><li><p>Bachelor's degree in Computer Science, Information Technology or a related field.</p><br><br></li><li><p>Minimum of 5 years of experience in supporting infrastructure, including switches, firewalls, and cloud infrastructure security.</p><br><br></li><li><p>Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networks, servers, storage, virtualization, firewalls, VPNs, and high-availability environments.</p><br><br></li><li><p>Experience with security monitoring, log review, alert triage, incident response support, vulnerability remediation, patch management, and infrastructure hardening.</p><br><br></li><li><p>Knowledge of security protocols and best practices.</p><br><br></li><li><p>Working knowledge of Active Directory, Microsoft 365, Azure, MFA, privileged access, endpoint protection, email security, secure remote access, and cloud security controls.</p><br><br></li><li><p>Experience with infrastructure monitoring, endpoint management, and service management tools such as ManageEngine, SolarWinds, Nagios, or equivalent platforms.</p><br><br></li><li><p>Ability to support security policies, risk remediation, audits, compliance reviews, and maintenance of accurate technical and security documentation.</p><br><br></li><li><p>Working knowledge of backup monitoring, restore testing, disaster recovery, and infrastructure resilience.</p><br><br></li><li><p>Basic PowerShell or Python knowledge, with strong analytical and Tier 2/3 troubleshooting skills.</p><br><br></li><li><p>Ability to coordinate with technology vendors, security solution providers, and managed service partners, manage support cases and escalations, review service deliverables, and ensure effective operational support.</p><br><br></li><li><p>Strong written and verbal communication skills with the ability to work effectively with users, vendors, auditors, SOC, CISO, and technical teams.</p><br><br></li><li><p>Experience with Avaya or other enterprise voice systems, SIP trunking, IP telephony, and call center environments is preferred.</p><br><br></li></ul><br> <br><br> </div>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>The Officer Integrated Services plays a crucial role in enhancing the client journey by co-owning and supporting the delivery of seamless transacting and servicing experiences for Wealth and Retail Banking clients. This role demands a commitment to delivering operational excellence by aligning with client journey objectives, identifying opportunities to create competitive advantages, and managing change efficiently within the transacting and servicing domain. The officer works collaboratively with the Manager, Non-Financials, and cross-functional teams from Group and Country units to resolve trade-offs between competing priorities, ensuring operational continuity and client satisfaction. This position is based in Manama, Bahrain, offering a full-time office-based work style, specifically designed for Bahraini nationals.</p><br><br><p>The role requires an individual with strong analytical skills, effective stakeholder communication abilities, and a proactive approach to risk management. It offers a unique opportunity to participate in the digitisation and transformation initiatives aimed at creating best-in-class operational processes that align with regulatory standards while meeting clients' evolving needs. The successful candidate will demonstrate dedication to upholding operational policies and advocating for fair and timely client outcomes, strengthening the bank’s reputation and service commitment across diverse banking segments including Retail, Wealth, Commercial, and Corporate banking.</p><br><br><b>Key Responsibilities</b> <br><p><strong>Strategy and Operational Excellence</strong><br>The officer is responsible for executing transactions strictly in line with established procedures and service level agreements, ensuring compliance and accuracy at every step. Taking a pivotal role in supporting digital transformation strategies, the officer will contribute to reshaping processes for enhanced operational efficiency and improved client satisfaction.</p><br><br> <p><strong>Business Knowledge and Cross-Segment Awareness</strong><br>Demonstrating a solid understanding of account services guidelines and policies, the role requires awareness of the banking business encompassing Wealth and Retail Banking, Commercial Banking, and Corporate and Institutional segments, ensuring consistent quality delivery across all relevant product lines.</p><br><br> <p><strong>Process Management and Client Interaction</strong><br>Key responsibilities include managing critical operational functions such as backing up statement and advice printing and dispatch processes, overseeing vendor invoice accruals, and processing payment activities as per defined standards. The officer will handle cheque book issuance, liaising with vendors for timely personalization, and oversee debit and credit card distribution and renewal services. Timely escalation of exceptions and monitoring of end-of-day process reports ensure continued operational reliability.</p><br><br> <p>The role also encompasses customer complaint handling across multiple channels, including digital platforms like CEMS, resolving queries related to account opening, Internet Banking, ATM services, and statements, thus maintaining high levels of customer service and operational response.</p><br><br> <br><p>Our organisation values a collaborative environment where each team member contributes to shared success. As part of the Integrated Services team, you will play a vital role in supporting seamless banking operations, adapting to evolving business needs, and engaging directly with internal teams and external partners to foster an efficient service culture.</p><br><br> <br><p>In this role, being resilient and adaptable is key. You will be expected to embrace continuous learning, applying feedback constructively to improve processes and client outcomes. Effective prioritisation and clear communication with stakeholders across different functions will be essential in managing competing demands and delivering sustainable improvements.</p><br><br> <br><p>The Officer Integrated Services is expected to maintain a proactive approach to risk and compliance, ensuring all processes comply with regulatory requirements and internal controls. This diligence drives client trust and supports the bank's commitment to ethical banking practices.</p><br><br> <br><p>Demonstrating integrity and a customer-first mindset, the role demands attention to detail and a solution-oriented approach to everyday challenges. The successful candidate will work collaboratively across teams, actively contributing to a culture that prizes innovation, accountability, and operational excellence.</p><br><br> <br><p>This opportunity offers exposure to diverse banking products and operational frameworks within a dynamic, international banking environment. The officer’s role in bridging client needs with operational capabilities will be critical in supporting the bank’s mission to drive commerce and prosperity responsibly.</p><br><br><b>Skills and Experience</b> <br><br><ul><li><strong>Data Analytics &amp; Science:</strong> Utilize data-driven insights to support operational decisions and identify process improvements.</li><li><strong>Product Knowledge:</strong> Deep understanding of Wealth, Retail, Commercial, and Corporate banking products and services.</li><li><strong>Risk &amp; Compliance Management:</strong> Apply robust risk assessment practices to uphold regulatory and internal standards.</li><li><strong>Stakeholder Engagement:</strong> Build and maintain effective relationships with internal stakeholders and external partners to facilitate smooth operations.</li><li><strong>Process Optimisation and Cost Management:</strong> Identify opportunities to streamline workflows while managing operational costs effectively.</li><li><strong>Project Management:</strong> Support and contribute to change initiatives and transformation projects that enhance operational efficiency.</li><li><strong>Customer-Centric Approach:</strong> Exhibit strong commitment to resolving client issues and enhancing the overall client experience.</li></ul><br><b>Qualifications</b> <br><br><ul><li>Solid understanding of banking operations and the regulatory environment that governs financial institutions.</li><li>Comprehensive knowledge of Wealth and Retail Banking products and associated control measures to manage operational and compliance risks.</li><li>Awareness of current trends and regulatory requirements within banking to ensure ongoing compliance and risk mitigation.</li><li>Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.</li><li>Demonstrated ability to manage multiple tasks effectively within a fast-paced environment.</li></ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Bahrain </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Some careers grow faster than others.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></strong></p><br><br><br><p><strong><span>If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.<br></span></strong></p><br><br><p><span>The role-holder will continuously review and reassess the operational risks linked to the role and inherent in the business, considering changes in economic and market conditions, legal and regulatory requirements, operating procedures and practices, management restructures, and the impact of new technology. This will be achieved by ensuring all decisions and actions reflect the likelihood of operational risk occurring, and by raising and addressing any areas of concern in partnership with line management and/or the relevant department.<br></span></p><br><br><p><strong><span>Duties &amp; Responsibilities:<br></span></strong></p><br><br><ul><li><span>Manage day-to-day payment processing activities and related operational tasks.</span></li><li><span>Monitor and control processing handled by the Group Service Centre (GSC), providing guidance and support where required, and completing any complex processing within the section.</span></li><li><span>Deliver a high-quality service by accurately interpreting and processing customer instructions and associated documentation, in line with procedures and compliance standards, to maximize customer satisfaction.</span></li><li><span>Maintain agreed productivity levels, contributing to the section’s performance targets, and ensure work is prioritized and completed within required turnaround times and cut-offs.</span></li><li><span>Identify common fraud types, errors, and irregular transactions, and take appropriate action in line with established procedures.</span></li><li><span>Maintain ongoing awareness of Anti-Money Laundering (AML) and other legal/regulatory requirements, completing required AML, WOLF, and UV checks in accordance with compliance procedures.</span></li><li><span>Build strong internal customer relationships, provide efficient and high-quality service, and ensure timely, accurate referrals to relevant departments.</span></li><li><span>Respond to and resolve customer and internal queries raised through various channels within agreed timelines.</span></li><li><span>Share knowledge and experience with colleagues, supporting them on technical or escalated items.</span></li><li><span>Ensure full compliance with regulatory requirements and implement/adhere to all internal, external, and CBB audit recommendations (current and prior).</span></li><li><span>Manage operational risk in line with the Group Operational Risk Framework (including section 3.1 of the Group Operational FIM), maintain HSBC internal control standards, and remain aware of the operational risk scenarios associated with the role.</span></li><li><span>Always Comply with Information Security Risk requirements and applicable controls.</span></li><li><span>Support the smooth and effective running of NSC Clearing operations, balancing speed and accuracy to meet stringent cut-off times and minimizing potential financial loss to the Bank.</span></li><li><span>Apply strong problem-solving skills and proactive risk awareness, anticipating issues before they become critical and escalating promptly to management.</span></li><li><span>Contribute to continuous improvement by applying creative thinking to enhance service quality and operational standards in a competitive environment.<br></span></li></ul><p><span>&nbsp;<strong>Experience &amp; Qualifications:<br></strong></span></p><br><br><ul><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</span></li><li><span>Maintain a thorough, end-to-end understanding of all relevant systems, including HUB, SFE, and BCTS.</span></li><li><span>Demonstrate strong communication, analytical, and problem-solving skills.</span></li><li><span>Plan and allocate team resources effectively to ensure sufficient capacity for day-to-day processing activities.</span></li><li><span>Work closely with line management and collaborate with supporting departments and branches as required.</span></li><li><span>Conduct regular follow-ups, escalating delays or issues to the appropriate level in a timely manner.</span></li><li><span>Show a high level of ownership and commitment, resolving both people- and process-related issues promptly.<br></span></li></ul><p><span>For further details and application information please visit our careers site, searching for reference number <strong>58131.<br></strong></span><span><br>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.<br></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br></span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited</span></p><br><br><br><br><br> </div>

<p>We are currently looking for an HR &amp; Client Services Officer to join our team. Duties &amp; Responsibilities: Handles Clients Accounts. Provides administrative and clerical support. Documents Human Resources actions by completing forms, reports, logs, and records. Maintains Human Resources records by recording new hires, transfers, terminations, tracking vacations and attendance. Provides basic counseling and applies disciplinary action to employee who have performance and related obstacles. Process payrolls for the assigned clients. Assists the department with regard to developing and implementing HR Policies. Assists in Graduate Employment Program and Salary Support Scheme during employees registration, claim preparation and follows-ups. Prepares and follow up pre-employment documents and contracts. Conducts pre-employment induction. Assists in organizing special events, special projects, sending announcements and writing memos. Accomplishes Human Resources Department and Company s mission by completing related results as needed. Operate as the lead point of contact for any and all matters specific to the client. Perform other duties as assigned. Build and maintain strong, long-lasting client relationships.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Human Resources Management or Business Management or Any related Field.</li><li>Minimum 2 Years of working experience in the HR field.</li><li>Must be knowledgeable of Bahraini labor law, payroll processing, &amp; policies and approaches.</li><li>Professional Qualification in HR is desirable.</li></ul>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>At KBR, we are passionate about our people and our zero harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a people first company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can belong, connect and grow. We deliver – together.</p> <h4>Program summary</h4> <p>KBR's Exploration & Logistics division delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA, and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.</p> <p>KBR provides contingency base operations, stabilization, and infrastructure support services under Naval Support Activity (NSA) Bahrain, UAE, Oman, and related task orders.</p> <h4>Job summary</h4> <p>KBR is seeking a licensed plumber who installs, repairs, and maintains plumbing systems, fixtures, and equipment in residential, commercial, or industrial settings in accordance with applicable codes. The plumber will assemble, install, and service piping, valves, fittings, drainage systems, and water supply systems. They are responsible for interpreting blueprints, drawings, and specifications to assess system layouts and plan installation or repair activities as well as ensuring all plumbing work is performed safely, efficiently, and in compliance with regulatory company requirements.</p> <p><strong>This will be an onsite position with full-time deployment to NSA Bahrain in Manama, Bahrain.</strong></p> <h4>Roles and responsibilities</h4> <ul> <li>Install, maintain, and repair plumbing systems and fixtures.</li> <li>Inspect plumbing systems to identify issues, perform troubleshooting, and conduct necessary repairs or replacements to ensure proper operation.</li> <li>Recommend corrective and preventative actions to improve system reliability and performance.</li> <li>Coordinate materials, tools, and equipment required for job execution and maintain work areas in a clean and organized condition.</li> <li>Maintain accurate records of work performed, including inspections, repairs, and maintenance activities.</li> <li>Adhere to all safety regulations and procedures, including the proper use of personal protective equipment (PPE).</li> <li>May provide guidance or support to apprentices or junior personnel as needed.</li> </ul> <h4>Basic qualifications</h4> <ul> <li>Must be a US citizen.</li> <li>High school diploma or equivalent.</li> <li>Valid plumbing license (as required by jurisdiction).</li> <li>Minimum 2-5 years of related plumbing experience.</li> <li>Knowledge of plumbing systems, materials, tools, and safety practices.</li> <li>Strong problem-solving and communication skills.</li> </ul> <h4>KBR benefits</h4> <p>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p></p><p></p>

<p>The Talent Management Officer is responsible for supporting BCFC's talent management agenda across recruitment, learning &amp; development, and employee engagement. Acting as a key enabler of day-to-day operational delivery, the role works closely with the Talent Management Assistant Manager to ensure talent programs and initiatives are effectively coordinated and executed in alignment with BCFC's workforce strategy and business objectives.</p><p>Essential Duties and Responsibilities</p><ol><li>Support the execution of recruitment activities including job posting, candidate screening coordination, interview scheduling, and onboarding logistics.</li><li>Coordinate internship and on-the-job training programs, acting as the main point of contact for interns, trainees, and academic institutions.</li><li>Attend career fairs and university events to represent the organization and promote the employer brand.</li><li>Act as the main point of contact for employees seeking information on Tamkeen-supported programs, facilitating clear communication, submitting applications and payment claims, and coordinating with relevant departments or third parties as required.</li><li>Submit and track invoices for training, recruitment, and staff wellbeing programs, ensuring accuracy and timely processing.</li><li>Ensure all employee documents are properly filed in both physical and virtual employee files.</li><li>Support the administration of BIBF training programs by communicating course registration updates and certificates to employees and ensuring training status is accurately recorded in the HR system.</li><li>Plan and coordinate employee engagement initiatives to foster a positive workplace culture and enhance employee morale and participation.</li><li>Maintain and ensure all employee job descriptions are updated, approved, and signed.</li><li>Assist in researching industry best practices to support improvements in talent acquisition and talent management strategies.</li><li>Support the administration and maintenance of e-learning platforms, ensuring content is accessible and employee participation is tracked.</li><li>Assist in the coordination of upskilling and reskilling programs by liaising with training providers and managing scheduling and documentation.</li><li>Assist in administering the annual employee satisfaction survey, handling communications, data collection, and compiling results for review.</li><li>Support HR analytics activities by collecting and organizing data on engagement, retention, and performance for reporting purposes.</li><li>Prepare monthly HR reports on headcount and employee movements, including new joiners, resignations, transfers, and turnover rates, ensuring accurate and up-to-date records.</li><li>Assist in the coordination and administration of employee recognition programs, ensuring timely and consistent delivery.</li><li>Organize and coordinate social events and team-building activities to support a positive workplace culture.</li><li>Identify and escalate opportunities to improve HR systems and processes, supporting IT coordination and participating in testing and implementation as needed.</li><li>Carry out any additional tasks assigned by the manager, contributing to team operations and business objectives.</li><li>Handle additional tasks and projects assigned by the Assistant Manager, contributing actively to team operations and business objectives.</li><li>Adhere to and promote the company's Employee Code of Conduct, maintaining high standards of integrity and professionalism in all work activities.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education</p><p>A minimum of a Bachelor's degree in Human Resources, Business Administration, or a related field.</p><p>Experience</p><p>Entry level</p><p>Certificates and Licenses</p><p>Competencies:</p><p>Core Competencies</p><ul><li>Strong verbal and written communication skills to clearly convey complex information to both internal and external stakeholders.</li><li>Works proactively with colleagues, sharing knowledge, resources, and support to achieve team and organizational objectives.</li><li>Adapt to change, embrace challenges, stay resilient under pressure, and maintain a positive attitude to achieve goals</li><li>Strong analytical and critical thinking abilities to resolve issues efficiently and effectively in complex, high-pressure situations.</li><li>Able to uphold ethical standards, make transparent decisions, follow legal requirements, and treat others with fairness and respect.</li></ul><p>Technical/Role-Specific Competencies</p><ul><li>Working knowledge of recruitment coordination, candidate screening processes, and employer branding activities including career fair and university engagement.</li><li>Ability to coordinate training programs, maintain LMS platforms, track employee participation, and support training administration and logistics.</li><li>Familiarity with HR data collection and basic reporting, including compiling and organizing people metrics such as engagement, retention, and performance data.</li><li>Understanding of employee engagement practices, survey administration, and recognition program coordination.</li></ul>

<p>About Company & Role Purpose A leading poultry company is seeking an Operations Officer to oversee day-to-day operational activities, including store management, facility maintenance, health and safety compliance, and general operational coordination. The role ensures smooth workflow across farms, stores, and maintenance functions while supporting compliance with internal policies, regulatory requirements, biosecurity standards, and corporate governance practices. The Operations Officer contributes to operational efficiency, risk reduction, accurate record keeping, and continuous improvement across the company's operations. KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES General • Manage and control inventory of feed, medicines, equipment, and operational supplies. • Ensure proper storage conditions in line with poultry industry standards and company procedures. • Monitor stock levels and coordinate procurement requirements to avoid shortages or overstocking. • Maintain accurate records of stock movements and conduct regular stock audits. • Supervise maintenance activities for poultry houses, equipment, and farm infrastructure. • Coordinate preventive and corrective maintenance activities to support operational continuity. • Ensure equipment is functioning efficiently to support production and operational targets. • Liaise with external vendors and contractors when required. • Ensure compliance with occupational health and safety requirements and company safety procedures. • Implement and monitor biosecurity measures within poultry operations. • Conduct regular safety inspections and risk assessments. • Provide staff awareness and guidance on health, safety, biosecurity, and emergency procedures. • Investigate incidents and support implementation of corrective actions. • Support adherence to internal policies, procedures, and applicable regulatory requirements. • Assist in implementing corporate governance and compliance frameworks suitable for the company's operations. • Monitor compliance with legal, environmental, and industry standards. • Maintain documentation, records, and reports related to compliance activities. • Assist management during audits, inspections, and regulatory reviews. • Support daily operational planning and coordination across departments. • Ensure smooth workflow between farm operations, stores, and maintenance functions. • Identify opportunities for process improvement, cost efficiency, and operational effectiveness. • Prepare operational reports and updates for management review.</p><p>Qualifications • Bachelor's degree in Agriculture, Veterinary Science, Operations Management, or a related field. • Basic knowledge of health and safety standards, compliance practices, and poultry operational requirements. • Fluency in spoken and written English; Arabic is an advantage. • 3 to 5 years of overall experience. • Previous experience in poultry operations, farm management, inventory control, maintenance coordination, health and safety, or compliance-related activities is preferred. Skills • Strong coordination and multitasking abilities. • Good written and verbal communication skills. • Good organizational and problem-solving skills. • Attention to detail and accuracy in record keeping. • Knowledge of poultry farm operations, inventory management, and maintenance planning. • Integrity, accountability, and teamwork. • Ability to work independently and manage multiple priorities. • Proficiency in Microsoft Office (Word, Excel, Outlook).</p>

<p>The Anti-Money Laundering Officer is responsible for designing and implementing policies, procedures, and controls to prevent and detect money laundering activities. The role also includes promoting internal awareness and education regarding the risks associated with money laundering and terrorist financing, while ensuring compliance with the laws and regulations of the Kingdom of Bahrain. Duties and Responsibilities: Develop the Anti-Money Laundering and Counter-Terrorist Financing policy and strategy. Supervise, review, and continuously update internal administrative procedures. Educate and raise awareness among employees regarding the Company's Anti-Money Laundering policies and procedures. Manage and utilize systems and software designed to identify, monitor, and mitigate money laundering and terrorist financing risks. Receive, monitor, investigate, and analyze reports submitted by employees regarding suspicious transactions or activities and determine whether they should be reported to the competent authorities. Prepare and submit an annual report to the Board of Directors detailing the implementation of Anti-Money Laundering and Counter-Terrorist Financing policies, procedures, internal controls, and cases referred to the competent authorities. Develop and implement continuous training programs for all employees. Conduct ongoing monitoring by reviewing at least five randomly selected customer financing files at the end of each quarter and submitting reports identifying high-risk customers to Executive Management. Perform any other duties assigned by Executive Management.</p><p><strong>Desired Candidate Profile</strong></p>Qualifications : Bachelor's Degree in Banking and Finance, Business Administration, Accounting, or equivalent. Professional certification in Anti-Money Laundering and Counter-Terrorist Financing. Experience: Minimum two years. Required Competencies: Ability to communicate with senior officials. Sound judgment and decision-making. Strong consultation skills. Ability to distinguish between rights and responsibilities. Delegation and motivational skills. Proficiency in Arabic and English. Computer proficiency. Strong leadership. Analytical and problem-solving skills. Ability to deal with external stakeholders.

<p><p>We're offering a great medical internship opportunity at Allianz Partners - Bahrain for passionate individuals eager to gain practical experience in the medical operations field.</p> <h4>About the role</h4> <p>As a Medical Officer (Precertification) Intern, you will assist in reviewing and assessing medical cases, coordinating with healthcare providers, and supporting the pre-approval process. This role provides exposure to real-world medical case management and healthcare administration within a leading global organization.</p> <h4>What you do</h4> <ul> <li>Review and assess medical requests for pre-approval.</li> <li>Support the medical team in coordinating with hospitals, clinics, and doctors.</li> <li>Ensure timely communication and follow-up for pending cases.</li> <li>Maintain documentation accuracy and compliance with company standards.</li> <li>Assist in preparing reports and case summaries as required.</li> </ul> <h4>What you bring</h4> <ul> <li>Bahraini nationals only</li> <li>Fresh university graduate</li> <li>No working experience</li> <li>Bachelor's degree in Medicine, Nursing, Pharmacy, or a related medical field</li> <li>Strong communication and analytical skills</li> <li>Attention to detail and ability to handle confidential information</li> <li>Proficient in MS Office and comfortable in a fast-paced environment</li> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Main Purpose of Job:</strong></p><br><br><p>The Placement Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards.</p><br><br><br><p>The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><br><p><strong>1. Quotation and Placement Management</strong></p><br><br><ul><li>Receive and review all lead submissions and closed deals from telesales and verify completeness of required information.</li><li>Obtain quotations from approved insurers according to underwriting guidelines and client requirements.</li><li>Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer.</li><li>Negotiate terms, premiums, and special conditions with insurers to secure optimal cover.</li><li>Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li></ul><br><p><strong>2. Policy Administration and Documentation</strong></p><br><br><ul><li>Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system.</li><li>Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients.</li><li>Coordinate with insurers for any discrepancies, corrections, or reissuance.</li><li>Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc).</li><li>Support compliance with PDPL, CBB, and company data handling procedures.</li></ul><br><p><strong>3. Renewal Management</strong></p><br><br><ul><li>Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry.</li><li>Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness.</li><li>Coordinate with telesales or relationship managers to finalize renewal placements.</li><li>Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li></ul><br><p><strong>4. Insurer and Product Relations</strong></p><br><br><ul><li>Maintain strong working relationships with insurer underwriting and operations teams.</li><li>Track insurer response times, turnaround quality, and maintain placement performance metrics.</li><li>Support product development and new insurer onboarding by providing market feedback.</li><li>Stay updated on insurer product offerings, coverage updates, and special promotions.</li></ul><p><strong>5. Operational Excellence and Compliance</strong></p><br><br><ul><li>Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements.</li><li>Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance.</li><li>Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows.</li><li>Participate in training and continuous improvement programs.</li></ul><p><strong>Educational, Skills and Experience:</strong></p><br><br>Required Education and Experience:<ul><li>Bachelor's Degree (Insurance, Business, or related field preferred).</li><li>2-4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><br><p>Qualifications:</p><br><br><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Health and Safety professionals who pride themselves on their ability to deliver extraordinary levels of customer service and direct a team that remains in compliance with top quality food and beverage products through prompt, accurate and personalized service.</p> <p>This position is based as a cluster role at Downtown Rotana &amp; Majestic Arjaan by Rotana.</p> <p>As an Environmental Health and Safety (EHS) Officer, your key responsibilities will include:</p> <ul> <li>Ensure that the EHS and food safety management system is established , implemented and maintained in accordance with HACCP/ ISO standards as well as local and international regulations.</li> <li>Provide the top management with the necessary reports on the EHS and food safety management system established within the property along with recommendations for improvement.</li> <li>Lead or participate in various types of EHS/HACCP/ ISO/Sustainability/OHSMS compliance and/ or management system audits and provide guidance on conformance and corrective actions required.</li> <li>Establish audit requirements to ensure compliance in food safety, occupational safety &amp; environmental regulations.</li> <li>Oversee all audit results, evaluate trends, communicate results and establish action plans to ensure hotel remains in compliance with corporate and regulatory requirements.</li> <li>Participate in incident investigation and document root cause, communicate results and set corrective actions required to prevent reoccurrence.<br>Monitor / identify relevant changes in Sustainability/Health and Safety / Food safety local regulations and laws and update the internal procedures, policies and forms accordingly.</li> <li>Drive improvement and track goals achievement through collection, analysis and communication of EHS goals and measurements. Review action plans with the Hotel EHS committee to reach the set goals.</li> <li>Conduct training for all employees on EHS and food safety policies and procedures.<br>Undertake regular EHS and food safety inspections at the workplace and implement corrective action where required.</li> <li>Ensure that the suppliers / contractors are complying with the EHS &amp; food safety standards through audits and communications.</li> <li>Manage and control all documents (manuals, policies, procedures, logs etc.) related to EHSMS &amp; food safety and the corresponding reports.</li> <li>Collaborate with various departments to implement corporate social responsibility activities aimed at contributing positively to the community and environment.</li> <li>Oversee the implementation and monitoring of Rotana Earth programs within the hotel</li> <li>Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment</li> <li>Comply with the hotel environmental, health and safety policies and procedures<br><br></li> </ul> <p>Occupational Health and Safety responsibilities will include:</p> <ul> <li>Develop OHSMS manuals, policies and procedures and review periodically or less if required.</li> <li>Lead the implementation of OHS System and monitor the system through inspections, meetings e.g., OHS meetings, Management review… with the Head of departments as well as the operational colleagues.</li> <li>Retain active involvement in periodic reviews and assisting in setting EHS objectives and targets.</li> <li>Ensure that new employees receive all OHS trainings related to their specific tasks. <br>Report to senior management and sector regulatory authority on the OHSMS performance.</li> <li>Ensure the Legal requirements are updated, communicated, and implemented throughout the property.</li> <li>Establish and plan audits and inspections to ensure compliance with OHS regulations.</li> <li>Oversee and communicate all audit results. Establish action plans to ensure the hotel compliance with OHS regulatory requirements.</li> <li>Conduct and regularly review the risk assessment for all areas in the hotel in coordination with the concerned departments and implement specific control measures.</li> </ul> </div>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer's interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Documents details of telephone conversation and actions taken.</li> <li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Key requirements / What you bring</h4> <ul> <li>Bachelor's degree; medical background preferred.</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About Allianz Partners</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies at Allianz Partners</h4> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Role summary</h4> <p>The Safety Officer is responsible for implementing and monitoring health, safety, and environmental policies across project sites to ensure compliance with company standards and local regulations. The role focuses on identifying workplace hazards, promoting a strong safety culture, conducting inspections and investigations, and ensuring a safe working environment for all employees and contractors.</p> <h4>Key responsibilities</h4> <ul> <li>Conduct regular site inspections to identify unsafe conditions, unsafe acts, and potential hazards.</li> <li>Ensure compliance with company HSE policies, procedures, and legal requirements.</li> <li>Investigate accidents, incidents, near misses, and injuries, and prepare detailed reports with corrective and preventive actions.</li> <li>Maintain records and statistics related to occupational injuries, accidents, and safety performance.</li> <li>Monitor the availability, condition, and maintenance of fire prevention systems, firefighting equipment, and emergency response facilities.</li> <li>Conduct periodic inspections of safety equipment and maintain inspection records.</li> <li>Perform risk assessments and recommend appropriate control measures to eliminate or minimize workplace hazards.</li> <li>Ensure proper selection and use of personal protective equipment (PPE).</li> <li>Deliver safety inductions, toolbox talks, awareness campaigns, and training programs to promote a positive safety culture.</li> <li>Develop and implement annual safety awareness plans, including seminars, workshops, posters, and safety communications.</li> <li>Participate in occupational health and safety committee meetings.</li> <li>Provide guidance and advice on HSE matters to employees, supervisors, and management.</li> <li>Monitor compliance with environmental and occupational health requirements on project sites.</li> <li>Assist in emergency preparedness and response planning.</li> </ul> <h4>Qualifications & skills</h4> <ul> <li>NEBOSH Level 3 Certification or equivalent recognized safety qualification.</li> <li>Academic qualifications relevant to occupational health, safety, environmental management, engineering, or a related field.</li> <li>Certification and competencies approved by relevant labor and regulatory authorities where applicable.</li> <li>Strong knowledge of Bahrain labor laws and occupational health and safety regulations.</li> <li>Minimum 3 years of HSE experience within the construction industry.</li> <li>Experience working on construction sites with exposure to high-risk activities.</li> <li>Proven experience in conducting inspections, investigations, and risk assessments.</li> <li>Strong knowledge of occupational health and safety principles and practices.</li> <li>Familiarity with hazards related to construction activities, including fire, electrical, noise, radiation, manual handling, and hazardous substances.</li> <li>Knowledge of ISO 14001 Environmental Management Systems and OHSAS 18001 / ISO 45001 Occupational Health & Safety Management Systems.</li> <li>Ability to conduct risk assessments and develop mitigation measures.</li> <li>Strong analytical and reporting skills with the ability to compile and interpret safety statistics.</li> <li>Excellent communication, presentation, and training skills.</li> <li>Strong attention to detail and problem-solving abilities.</li> <li>Proficient in preparing reports, safety documentation, and records.</li> </ul></p><p></p>

<p>The Risk and Compliance Officer is responsible for designing and implementing processes that minimize the potential organizational risk in order to achieve sustainable benefits across all the Company's activities, identify and analyze risks to minimize the negative impacts caused by them, in addition to monitoring the Company's compliance with the laws, regulations and policies of the Central Bank of Bahrain at all times.</p><p>Duties and Responsibilities:</p><ul><li>Develop Risk Management and Compliance policies and strategies.</li><li>Supervise and update internal procedures.</li><li>Develop the internal compliance framework.</li><li>Prepare compliance assessment questionnaires.</li><li>Promote risk awareness throughout the Company.</li><li>Prepare risk reports for the Chief Executive Officer and Board of Directors.</li><li>Maintain effective relationships with department managers.</li><li>Oversee contract and product reviews.</li><li>Ensure compliance of policies and procedures.</li><li>Develop the annual Compliance Assessment Program.</li><li>Review compliance monitoring systems.</li><li>Ensure compliance with Central Bank of Bahrain regulations.</li><li>Review internal and external audit reports.</li><li>Monitor and document regulatory requirements.</li><li>Identify business risks.</li><li>Analyze identified risks.</li><li>Assess risk severity and impact.</li><li>Select appropriate risk management methods.</li><li>Ensure legal compliance with the Enterprise Risk Management Framework.</li><li>Review and update the Credit Policy.</li><li>Monitor new products and services.</li><li>Implement approved risk assessment models.</li><li>Review contracts with external parties.</li><li>Recommend system and process improvements.</li><li>Promote risk awareness.</li><li>Coordinate risk management communications.</li><li>Supervise customer complaint handling.</li><li>Perform any other assigned duties.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Banking and Finance, Business Administration, Accounting, or equivalent. Master's Degree preferred. Professional certification in Risk Management and Compliance. Minimum Three years Ability to communicate with senior officials. Sound judgment. Consultation skills. Ability and Flexibility in resolving issues. Ability to distinguish between rights and responsibilities. Delegation and motivational skills. Proficiency in Arabic and English. Computer proficiency. Strong leadership. Analytical and problem-solving skills.</p>

<p>Our client, a well-established Debt Collection , is looking for an Experienced &amp; Talented Collection Officer to join their team.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Deal with customers diligently, courteously and professionally while collecting payments</li><li>Implement the collection strategies, processes and procedures.</li><li>Negotiate payment plans.</li><li>Respond to customer inquiries.</li><li>Persuade customers diligently to pay overdue amounts.</li><li>Advice on alternative payment plans.</li><li>Maintain and update records when payments are made.</li><li>Update client s case history regularly.</li><li>Agree and discuss monthly collection target with Collection Team Leader.</li><li>Follow the Company s and Clients code of conduct.</li><li>Achieve monthly assigned collection target.</li><li>Ensure to maintain the confidentiality of the Company s, Clients, and Customers information.</li><li>Conduct fields visits upon Collection Team Leader/Manager request:</li><li>Conduct daily physical field visits.</li><li>Achieve minimum of 60% successful visits daily from the total assigned visits.</li><li>Follow up field visits on cases with status of promised-to-pay, refuse-to-pay, and broken promises.</li><li>Follow up on police cases at the public prosecution and file the bounce check at the police station based on client/supervisor request.</li><li>Filing bounced cheques at the police station.</li><li>Maintain and update records of the results of the field visits.</li><li>Performs other tasks/duties as and when assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of collection techniques and strategies.</li><li>Knowledge of effective Conflict resolution.</li><li>Knowledge of team management strategies.</li><li>Minimum high school diploma.</li><li>English language required; Arabic or any other language is an asset.</li><li>1 year of work experience in the collection field.</li></ul>

<p><h4>Job description</h4> <p>Bank ABC seeks to recruit a Compliance Oversight Testing Officer in the Group Compliance Department based in our Head Office, in Bahrain. The job holder will be responsible for executing Group Compliance Oversight Testing Plan by leading and managing oversight test reviews as well as acting as a subject matter expert for Group testing. The reviews are to assess the effectiveness of existing process controls and validate compliance with AML and regulatory requirements.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible to:</p> <ul> <li>Conduct oversight testing of key AML and regulatory compliance functions</li> <li>Maintain schedule of testing activities and communication plan with stakeholders</li> <li>Liaise with key stakeholders to validate test results</li> <li>Ensure formal reporting on all oversight testing is conducted</li> <li>Review results and provide guidance to stakeholders on Group standards and best practices</li> <li>Follow up on issues in a timely manner and ensure they are tracked and reported at the appropriate level of seniority</li> <li>Conduct and maintain trend analysis on results of compliance testing for internal reports</li> <li>Provide subject matter expertise to Group MLROs on oversight testing</li> <li>Validate business unit test results to ensure testing is conducted in line with Group oversight testing methodology</li> <li>Prepare compliance testing reports where applicable and present findings to senior management</li> <li>Enhance relationship with stakeholders (both internal and external)</li> <li>Keep abreast with local AML and regulatory legislation and with international trends and regulations</li> <li>Keep abreast with AML regulatory activities and industry developments to identify trends and emerging issues</li> <li>Assist in the development and revision of the annual compliance testing plan as appropriate</li> <li>Review and follow up of business unit testing schedules</li> <li>Assist the Risk Assessment Team in validating the Unit risk ratings, where applicable</li> <li>Work collaboratively with Operational Risk and Internal Audit to reduce any overlap in testing, where applicable</li> <li>Maintain an understanding of business operations</li> <li>Assist with ad-hoc compliance projects</li> <li>Lead or assist in investigating compliance issues such as regulatory or policy breaches, as needed</li> <li>Perform other duties as assigned by management</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>3-4 years of experience in the financial services industry with a focus on monitoring and testing, preferably with a background in operational risk and/or internal audit. Experience in overseeing projects across multiple jurisdictions</li> <li>Minimum bachelor's degree (ACAMS, ICA and CIA is a plus)</li> <li>AML and regulatory compliance work experience</li> <li>Knowledge of AML/CFT Bahrain laws and regulations</li> <li>Knowledge of AML/CFT international laws, regulations and international best practices</li> <li>Demonstrated knowledge of AML investigation practices, risk management and compliance</li> <li>Excellent knowledge of Excel</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>Bank ABC seeks to recruit an IFRS9 & ECL Reporting Officer in the Group Risk Management Department based in our Head Office, in Bahrain. The primary responsibility of this role involves running the Moodys IFRS9 RCO on several environments/contexts for different units/subsidiaries as applicable.</p> <p>Regularly maintaining, updating, and monitoring the Expected Credit Loss (ECL) framework, including the calculation rules and engines in line with internal policies and regulatory requirements.</p> <p>The role requires a sound understanding of SQL and related database technologies and a high-level familiarity with statistical tools such as SAS. A strong knowledge of IFRS9 guidelines, Basel guidelines, and credit risk management tools is essential.</p> <h4>Responsibilities of the role</h4> <p>Reporting to the Head of IFRS9 & ECL Reporting, the job holder will be responsible for:</p> <ul> <li>Generation of IFRS9 ECL provision results on a quarterly basis through the Moodys RCO for both Group and Unit levels using different environments/contexts.</li> <li>Engaging with all ABC subsidiaries and business units to collect necessary data and ensure that the data provided is accurate by performing periodic checks.</li> <li>Generating analytical reports related to ECL from Strategic System.</li> <li>Define and validate the integration of the RCO with other risk management systems.</li> <li>Preparing and maintaining all internal standards, policies and rules on IFRS9. Active engagement, awareness and monitoring of any proposed or announced policy changes together with preparation for the impact of such changes.</li> <li>Providing support for other critical strategic risk management initiatives which include Risk MI Dashboard, Stress Testing, ICAAP, portfolio reporting, etc.</li> <li>Maintaining and monitoring ECL strategic system configuration for any required changes. Engage and perform any necessary UAT for changes in the RCO and assist with efforts to automate the ECL computation where applicable.</li> <li>Reporting P&L charge to GCC which includes reconciliation between Group Finance & Group Risk. Not limited to reconciliation of Stage 3 accounts with Group RLU.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>2-5 years' experience in a similar function with a large regional or global financial institution.</li> <li>A graduate degree with banking & finance background.</li> <li>High level of data handling skills.</li> <li>Strong knowledge of IFRS9 regulations.</li> <li>Good knowledge of credit risk measurement techniques such as risk ratings.</li> <li>Strong, hands-on proficiency in SQL and related database technologies (i.e. SAS, R & Python) beyond basic or high-level understanding.</li> <li>Ability to learn and update skills on the job.</li> <li>Expert-level Excel skills, including data cleaning, advanced functions (e.g., VLOOKUP/XLOOKUP, INDEX-MATCH), and large-dataset management.</li> <li>Good organizational skills.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p>As a Government Relations Officer, you will be responsible for managing and maintaining effective relationships between the company and various government authorities in Bahrain. This role focuses on ensuring compliance with local laws and regulations, processing governmental documentation and approvals, and supporting the company in all matters related to labor, immigration, licensing, and regulatory requirements. You will act as the primary liaison between the company and government entities to facilitate smooth business operations and ensure timely completion of all official procedures.</p> <h4>What is in it for you:</h4> <li>Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!</li> <li>Ignite your skills with our cutting-edge academies for rapid professional growth.</li> <li>Cultivate your talents and watch your career flourish, locally and globally.</li> <li>Drive change through impactful corporate social responsibility activities.</li> <li>Immerse yourself in a vibrant work environment with extraordinary colleagues.</li> <li>Join us on a direct path to success as we skyrocket to new heights!</li> <h4>Key responsibilities</h4> <li>Government liaison: serve as the primary point of contact between the company and government authorities, ministries, and regulatory bodies in Bahrain.</li> <li>Regulatory compliance: ensure the company's compliance with all applicable Bahraini laws, regulations, and governmental requirements.</li> <li>License & permit management: manage the application, renewal, and cancellation of commercial registrations, licenses, permits, and other official company documents.</li> <li>Visa & immigration processing: handle employee visa applications, work permits, residency permits, and related immigration procedures through relevant government authorities.</li> <li>Labor relations: coordinate with the Ministry of Labour and other relevant entities regarding labor regulations, employment matters, and workforce-related requirements.</li> <li>Documentation & records: maintain accurate records of all government-related documents, approvals, renewals, and correspondence.</li> <li>Government portal administration: utilize government e-services and online portals to process transactions efficiently and ensure timely submissions.</li> <li>Monitoring regulatory changes: track changes in laws, regulations, and government policies, and communicate potential impacts to management.</li> <li>Issue resolution: address and resolve government-related issues, inquiries, or compliance matters promptly and professionally.</li> <li>Reporting: prepare regular reports on the status of licenses, permits, visa processes, compliance requirements, and upcoming renewals.</li> <li>Stakeholder coordination: collaborate with internal departments such as HR, Finance, Legal, and Operations to ensure all government-related requirements are met.</li> <li>Audit & compliance support: provide documentation and support during government inspections, audits, and compliance reviews.</li> <h4>Qualifications</h4> <p><strong>Education</strong></p> <p>Bachelor's degree in Public Administration, Business Administration, Law, Human Resources, or a related field.</p> <p><strong>Experience</strong></p> <li>Minimum of 3–5 years of experience in Government Relations, Public Affairs, PRO services, or a related role in Bahrain.</li> <li>Strong knowledge of Bahraini labor laws, immigration regulations, commercial registration requirements, and government procedures.</li> <li>Proven experience managing licenses, permits, visas, and regulatory compliance processes.</li> <p><strong>Skills</strong></p> <li>Excellent communication and interpersonal skills with the ability to build effective relationships with government officials and stakeholders.</li> <li>Strong organizational skills with attention to detail and the ability to manage multiple deadlines.</li> <li>Problem-solving and conflict-resolution abilities with a professional and diplomatic approach.</li> <li>Proficiency in spoken and written Arabic and English.</li> <li>Strong working knowledge of Bahrain government portals and e-services.</li> <li>Ability to work independently while maintaining confidentiality and professionalism.</li> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion: we are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo!</p></p><p></p>