Our client, a well-established Debt Collection , is looking for an Experienced & Talented Collection Officer to join their team.

Duties & Responsibilities

• Deal with customers diligently, courteously and professionally while collecting payments
• Implement the collection strategies, processes and procedures.
• Negotiate payment plans.
• Respond to customer inquiries.
• Persuade customers diligently to pay overdue amounts.
• Advice on alternative payment plans.
• Maintain and update records when payments are made.
• Update client s case history regularly.
• Agree and discuss monthly collection target with Collection Team Leader.
• Follow the Company s and Clients code of conduct.
• Achieve monthly assigned collection target.
• Ensure to maintain the confidentiality of the Company s, Clients, and Customers information.
• Conduct fields visits upon Collection Team Leader/Manager request:
• Conduct daily physical field visits.
• Achieve minimum of 60% successful visits daily from the total assigned visits.
• Follow up field visits on cases with status of promised-to-pay, refuse-to-pay, and broken promises.
• Follow up on police cases at the public prosecution and file the bounce check at the police station based on client/supervisor request.
• Filing bounced cheques at the police station.
• Maintain and update records of the results of the field visits.
• Performs other tasks/duties as and when assigned.

Desired Candidate Profile

• Knowledge of collection techniques and strategies.
• Knowledge of effective Conflict resolution.
• Knowledge of team management strategies.
• Minimum high school diploma.
• English language required; Arabic or any other language is an asset.
• 1 year of work experience in the collection field.