Manager Jobs in Bahrain
185 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB TITLE</strong><br>Section Manager - Bakery | MAF Retail | Hypermarket Bahrain<br><strong>ROLE SUMMARY</strong><br>The Section Manager is responsible for implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets. The role holder is also responsible for exceptional customer service is delivered within the section.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage.</li><li>Negotiate internal promotions with suppliers to enforce the image of discount inside the section.</li><li>Oversee the establishment of a competitive assortment offer.</li><li>Stay informed about competition activities in the store’s catchment’s area and take necessary measures.</li><li>Oversee commercial policy agreed for the store pricing.</li><li>Ensure the proper conservation, utilization and profitability of the department’s assets.</li><li>Oversee the products assortment in the section.</li><li>Support comparative studies within section that can contribute to the efficiency of the commercial concepts.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Commerce or Finance .</li><li>2+ years in Retail Business, 1+ year in an operations supervisory role.</li><li>Communication and presentation skills.</li><li>Customer service orientation.</li><li>Time management.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>The Director of Recreation runs all aspects of the indoor & outdoor recreation, which includes, beach and services, pools and services, marina and water sports and the operations on the Private Island. Reports to the Hotel Manager, ensures the smooth running of the entire sports and recreation department.<br>He/she will take full responsibility for ensuring that the highest standards are met, this will include training recreation team, weekly KRAs with key team members, departmental meetings and daily hotel meetings. The Director of Recreation is also responsible for the up keep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The Director of Recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed party’s, sporting events such as Tennis Tournaments, Squash Tournaments, Swimming Races and Biathlons. The Director of Recreation is also responsible for overlooking all activities under the Ritz Kids program.<br>CANDIDATE PROFILE <br>Experience<br>Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company. <br>Education <br>University Degree required or equivalent.<br>Hospitality Industry Certifications.<br>CORE WORK ACTIVITIES<br>The primary responsibilities of the role include: <br>Guest Engagement<br>Achieve guest voice & full engagement fitness.<br>Responsible for entire sports club financial and business operations including memberships.<br>Implement new beach club service initiatives to achieve our vision.<br>Analyze beach club processes (SOP’s) to ensure service delivery is exceeding expectations in all areas.<br>Enhance Water sports and Marina services.<br>Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.<br>Ensure Safety and security around the Resort and especially while guests at sea.<br>Be present in the operation for personalized guests’ interaction, i.e. : Lead and participate in creating guests preferences data base, anticipate needs.<br>Embrace community foot prints and engage guests in these activities.<br>Quality follow up with members, member and guest recognition.<br>Overlook all areas under The Ritz Kids Program.<br>Enhance the overall resort experience<br>Enhance beachside experience, guests to be greeted and escorted to desired locations. Add additional unique services & amenities.<br>Elevate island experiences, special focus on platinum members & hotel guests, employee presence, warm welcome, better ambience and new services to be added throughout.<br>Enhance joggers experience.<br>Plan and organize monthly annual events that are planned for the members.<br>Enhance Incentive groups experience and Team-building exercises.<br>Events, Activities and Entertainment<br>Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.<br>Maximize guests participation to all events organized.<br>Lead the team in organizing Sports Club events and activities.<br>Repackage cruises, fishing trips, water sports lessons and island activities.<br>Improve merchandising within sports club. <br>Recreation Financial Performance<br>Exceed revenue goals, & profitability by : <br>Inventory management, reduce expenses <br>Create new revenue centers: waters sports, group packages, personal training and sports lessons.<br>Evaluate potential marina members and increase membership base including dry storage options.<br>Monthly financial reports and P&L statements, forecast accuracy and CAPEX.<br>Strengthen corporate membership relations and opportunities.<br>Smart approach to membership to ensure our database count is increased.<br>Create loyalty program for Group Corporate Membership Accounts.<br>Membership pricing & positioning strategy.<br>Protect and maintain all property assets by taking charge of regular maintenance.<br>Leadership<br>Integration with health club operations. Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.<br>Execute urgent matters without hesitation and complete daily tasks.<br>Adapt to changes and overcomes difficult challenges. <br>Maintains a professional attitude at all times.<br>Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.<br>Display an open minded approach and actively wants to improve as a leader.<br>Open to critique and understands its value for professional improvement.<br>Interested in learning from superiors and colleagues.<br>Spend time to understand business and relationships at the hotel.<br>Work toward setting specific achievable goals for self and team members.<br>Effectively work within in a fast paced dynamically changing business.<br>Achieve Guest Engagement goals.<br>Attend and participate in weekly Leadership (CE) Meetings.<br>Employee Engagement (ES)<br>Take charge of the monthly departmental meeting and record minutes.<br>Conduct Weekly KRAs with each leader individually, sending reports for the follow-ups<br>Support leaders with their plans of action and their pyramids (Key Success Factors) for achieving results.<br>Respond openly to each request coming from the team members, by practicing the open door policy;<br>Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment <br>Achieve Turnover goal (18% and below).<br>Create a positive work environment where internal and external team members feel their opinions and feelings are valued.<br>Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations or other professional functions.<br>Build great relationship with team members.<br>Use past experiences and new leadership tools to improve daily work processes.<br>Support team members by presenting clear job breakdowns job descriptions.<br>Achieve minimum of 3 hours training for each employee per week.<br>Energize effective and energizing line-ups on a daily basis.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Description</h4>
<p>We are looking for a proactive and analytical project manager to support the performance and growth of a leading destination in Bahrain.</p>
<p>In this role, you will be responsible for analyzing customer behavior, operational performance, and business trends to identify opportunities for improvement. You will turn data into actionable insights, recommend initiatives to enhance customer experience and revenue, and support the execution of key business projects.</p>
<h4>Main responsibilities</h4>
<ul>
<li>Analyze visitor, membership, and revenue data to identify trends and opportunities.</li>
<li>Monitor customer behavior, including patterns and spending habits.</li>
<li>Prepare reports and dashboards to track business performance and key metrics.</li>
<li>Develop recommendations to improve customer experience, increase engagement, and drive revenue growth.</li>
<li>Support the implementation and tracking of business improvement initiatives.</li>
<li>Coordinate with operations, finance, marketing, and leadership teams to gather data and execute projects.</li>
<li>Evaluate the effectiveness of promotions, events, and new initiatives.</li>
<li>Conduct market research and benchmark industry trends and best practices.</li>
<li>Provide ad-hoc analysis and operational support to management.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>2-5 years of experience in business analysis, operations, financial analysis, consulting, or a related role.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Advanced proficiency in Microsoft Excel or Google Sheets.</li>
<li>Ability to interpret data and translate insights into practical recommendations.</li>
<li>Strong organizational and project coordination skills.</li>
<li>Excellent communication and stakeholder management abilities.</li>
<li>Self-motivated, detail-oriented, and comfortable working in a fast-paced environment.</li>
<li>Experience in hospitality, leisure, retail, or customer-facing industries is a plus.</li>
<li>Based in Bahrain.</li>
</ul></p><p></p>
<p>In this role, you will ensure seamless daily operations, maintain strict quality and brand standards, drive profitability, and deliver an exceptional guest experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Whatsapp on PHONE_NUMBER for more updates</p>
<p>Role Details Are you an experienced Service Leader with a strong background in the automotive industry? This is an exciting opportunity to lead a state-of-the-art aftersales operation in Bahrain . You will be a hands-on leader who is happy to lead by example, working closely with your team to achieve strong results. Your attention to detail will be important in managing manufacturer KPIs, and your ability to support and develop your team will help improve performance across the department. The main priority is providing an excellent customer experience while maintaining strong KPI performance.</p><p>The Role</p><ul><li>Lead and develop a high-performing aftersales team within a modern facility</li><li>Drive performance against manufacturer KPIs and internal targets</li><li>Maintain a strong focus on customer satisfaction and service excellence</li><li>Implement continuous improvement initiatives across processes and people</li><li>Take a hands-on approach to leadership, supporting the team on the ground</li><li>Develop and maintain strong relationship with OEM</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in Aftersales or Service Management within a premium automotive dealership</li><li>Strong understanding of manufacturer KPIs and performance management</li><li>A detail-oriented approach with excellent organisational skills</li><li>Demonstrated leadership and coaching ability to develop high-performing teams</li><li>Excellent communication skills, both written and verbal, fluency in English is essential</li><li>Experience with premium automotive brands is required</li></ul>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.</p>
<p>In this role, you will be responsible for developing and executing integrated digital marketing initiatives that enhance the hotel’s positioning and reinforce its reputation within the luxury landscape. You will oversee all aspects of digital communication and content strategy, ensuring that every touchpoint reflects the brand’s standards while driving awareness, engagement, and commercial performance across all channels.</p>
<h4>Duties and responsibilities</h4>
<ul>
<li>Develop and execute integrated digital marketing and communications plans on a monthly, quarterly, and annual basis, aligned with business objectives and commercial priorities</li>
<li>Lead and manage all digital platforms, including website and landing pages, ensuring optimal performance, user experience, and brand consistency</li>
<li>Execute integrated marketing initiatives across social media, SEO, PPC, and email marketing, ensuring alignment with overall strategy</li>
<li>Plan and implement monthly content calendars for the hotel, spa, restaurants, and lounges, ensuring timely, relevant, and on-brand communication</li>
<li>Produce high-quality photo and video content that supports brand storytelling and positioning across all digital channels</li>
<li>Lead the creative direction of all photo and video shoots, ensuring consistency with brand identity, visual standards, and messaging</li>
<li>Define and guide the visual identity, art direction, and storytelling framework across all communication platforms</li>
<li>Develop creative concepts, mood boards, and storyboards to support campaigns and content development</li>
<li>Design and develop marketing materials, including digital assets and promotional collateral, utilizing tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as video editing tools such as Adobe Premiere Pro, Final Cut Pro or similar</li>
<li>Ensure consistency of visual identity and full adherence to Four Seasons brand standards across all touchpoints</li>
<li>Ensure alignment between online storytelling and the on-property guest experience, maintaining a seamless and elevated brand journey</li>
<li>Monitor, analyze, and report on digital performance across all platforms, including monthly, quarterly, and annual reporting</li>
<li>Lead data-driven decision-making through analytics, insights, and benchmarking tools to continuously enhance marketing effectiveness</li>
<li>Translate performance insights into clear, actionable strategies and ongoing campaign optimization</li>
<li>Actively manage the hotel’s online presence and reputation, engaging with guests and communities across all digital platforms in a timely and professional manner</li>
<li>Collaborate with internal departments including F&B, rooms, spa, and sales to support business initiatives and campaigns</li>
<li>Maintain and update digital asset libraries, press materials, and online platforms</li>
<li>Manage timelines, suppliers, and production processes for marketing and communication materials</li>
<li>Act as a brand ambassador and ensure compliance with Four Seasons standards and values</li>
</ul>
<h4>Qualifications & skills</h4>
<ul>
<li>Bachelor’s degree in marketing, communications, or related field. Minimum of 4–6 years’ experience in digital marketing, or a related role, preferably within a luxury hospitality environment.</li>
<li>Strong knowledge of digital marketing tools, analytics, SEO, and PPC. Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign).</li>
<li>Strong communication, creativity, and organizational skills, with the ability to manage multiple projects in a fast-paced environment.</li>
</ul></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.</p>
<p>In this role, you will be responsible for developing and executing integrated digital marketing initiatives that enhance the hotel’s positioning and reinforce its reputation within the luxury landscape. You will oversee all aspects of digital communication and content strategy, ensuring that every touchpoint reflects the brand’s standards while driving awareness, engagement, and commercial performance across all channels.</p>
<h4>Duties and responsibilities</h4>
<ul>
<li>Develop and execute integrated digital marketing and communications plans on a monthly, quarterly, and annual basis, aligned with business objectives and commercial priorities</li>
<li>Lead and manage all digital platforms, including website and landing pages, ensuring optimal performance, user experience, and brand consistency</li>
<li>Execute integrated marketing initiatives across social media, SEO, PPC, and email marketing, ensuring alignment with overall strategy</li>
<li>Plan and implement monthly content calendars for the hotel, spa, restaurants, and lounges, ensuring timely, relevant, and on-brand communication</li>
<li>Produce high-quality photo and video content that supports brand storytelling and positioning across all digital channels</li>
<li>Lead the creative direction of all photo and video shoots, ensuring consistency with brand identity, visual standards, and messaging</li>
<li>Define and guide the visual identity, art direction, and storytelling framework across all communication platforms</li>
<li>Develop creative concepts, mood boards, and storyboards to support campaigns and content development</li>
<li>Design and develop marketing materials, including digital assets and promotional collateral, utilizing tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as video editing tools such as Adobe Premiere Pro, Final Cut Pro or similar</li>
<li>Ensure consistency of visual identity and full adherence to Four Seasons brand standards across all touchpoints</li>
<li>Ensure alignment between online storytelling and the on-property guest experience, maintaining a seamless and elevated brand journey</li>
<li>Monitor, analyze, and report on digital performance across all platforms, including monthly, quarterly, and annual reporting</li>
<li>Lead data-driven decision-making through analytics, insights, and benchmarking tools to continuously enhance marketing effectiveness</li>
<li>Translate performance insights into clear, actionable strategies and ongoing campaign optimization</li>
<li>Actively manage the hotel’s online presence and reputation, engaging with guests and communities across all digital platforms in a timely and professional manner</li>
<li>Collaborate with internal departments including F&B, rooms, spa, and sales to support business initiatives and campaigns</li>
<li>Maintain and update digital asset libraries, press materials, and online platforms</li>
<li>Manage timelines, suppliers, and production processes for marketing and communication materials</li>
<li>Act as a brand ambassador and ensure compliance with Four Seasons standards and values</li>
</ul>
<h4>Qualifications & skills</h4>
<ul>
<li>Bachelor’s degree in marketing, communications, or related field. Minimum of 4–6 years’ experience in digital marketing, or a related role, preferably within a luxury hospitality environment.</li>
<li>Strong knowledge of digital marketing tools, analytics, SEO, and PPC. Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign).</li>
<li>Strong communication, creativity, and organizational skills, with the ability to manage multiple projects in a fast-paced environment.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p><p>Managing Day-to-Day Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Food and Beverage Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p><p>Managing and Conducting Human Resource Activities</p><p>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing. Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA and Apex AML Policies (If it s an internal hire) and adhere to these established policies, procedure and controls Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage Should have knowledge of the all the Transfer Agency functions including AML/KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings etc. Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed Possess a basic Understanding of Fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc. Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV Responsible for Fund audits in relation to any TA related PBC requirements Have a good command on the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage. Possess good email etiquettes as the candidate will be communicating with the investors and clients Confident in communicating with investors and handle any situations that arise in line with Apex s policies Should be able to read and understand and provide comments on the TA related aspects in a Funds PPM including coordinating with the Corporate Secretary for any waivers, Board Resolutions required in relation to any TA activity. Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes. Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through. Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Overall, 5-7 years of experience with a minimum of 3 years experience in Transfer Agency role</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain. </p><br><p>The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.</p><br><p>Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.</p><br><p>The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers. </p><br><p>Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.</p><br><br>Job Description<br><br><ul><li>Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.</li><li>Utilizes revenue management to maximize revenue generation based on data.</li><li>Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.</li></ul><br>Qualifications<br><br><ul><li>Minimum of five (5) years experience in spa management with comprehensive knowledge of Spa operations.</li><li>Excellent customer service skills, guest-focused with a passion for standards excellence.</li><li>Strong knowledge of Opera, Microsoft Office application and spa management.</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong></p><br><p>When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Summary The Catering Operations Manager is responsible for leading and managing all catering operations to ensure the successful planning, coordination, and execution of catering services. This role oversees daily operations, maintains exceptional service standards, manages client relationships, leads and develops the catering team, and ensures financial and operational objectives are achieved while delivering outstanding guest experiences. Key Responsibilities: Operations Management Manage the day-to-day catering operations, ensuring efficient and seamless service delivery. Plan, coordinate, and oversee all catering events from initial preparation through successful execution. Ensure all events are delivered according to company standards, client requirements, and agreed timelines. Monitor operational performance and implement continuous improvements to enhance efficiency and service quality. Ensure compliance with food safety regulations, hygiene standards, health and safety policies, and company operating procedures. Coordinate with the culinary, stewarding, purchasing, logistics, sales, and other operational departments to ensure smooth event execution. Conduct post-event evaluations and identify opportunities for operational improvement. Client Relationship Management Develop and maintain strong relationships with clients by understanding their requirements and exceeding their expectations. Meet with clients to discuss event details, menus, logistics, and special requests. Ensure a high level of customer satisfaction throughout the planning and execution process. Resolve customer concerns, complaints, or service issues promptly, professionally, and effectively. Support the business development and sales teams by providing operational expertise during client meetings and site visits. Team Leadership Lead, supervise, coach, and motivate the catering operations team. Recruit, train, and develop team members to maintain high service standards. Prepare staff schedules and allocate resources according to business requirements. Conduct regular performance reviews and provide ongoing coaching and feedback. Foster a positive, professional, and collaborative work environment. Financial Management Monitor labour costs, operating expenses, and event profitability. Assist in preparing operational budgets and forecasts. Control inventory, equipment, and operational resources to minimize waste and maximize efficiency. Ensure accurate event costing and effective use of manpower and materials. Identify opportunities to improve productivity while maintaining service excellence. Administration & Reporting Prepare staff schedules, operational reports, event summaries, and performance evaluations. Maintain accurate operational records and documentation. Monitor key performance indicators (KPIs) and implement corrective actions where necessary. Ensure all operational documentation complies with company policies and regulatory requirements. Communication & Coordination Maintain effective communication with clients, suppliers, and internal departments. Conduct regular team briefings before and after events. Communicate operational updates, challenges, and solutions to senior management. Collaborate closely with Sales, Finance, Culinary, Procurement, and other departments to ensure seamless event delivery. Qualifications & Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills & Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health & safety regulations. Proficiency in Microsoft Office applications and catering or event management software. Key Performance Indicators (KPIs) Client satisfaction scores. Successful execution of catering events. Food quality and service standard compliance. Labour cost and budget adherence. Event profitability. Team productivity and employee engagement. Health, safety, and hygiene compliance. Timely completion of operational reports and event evaluations. Working Conditions Flexible working hours Frequent travel between event locations may be required. Ability to work in a fast-paced and dynamic environment while maintaining exceptional service standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications & Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills & Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health & safety regulations. Proficiency in Microsoft Office applications and catering or event management software.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Overseeing day-to-day operations of the Housekeeping department to ensure that the facility and guestrooms are clean and orderly.</p><p>Ensure the staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards.</p><p>Ensures that projects/department milestones/goals are met and within budget.</p><p>Organizing workflow and ensuring that associates understand their duties or delegated tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 6 years' experience in Housekeeping with 3 years at a management level.</li><li>Good working knowledge of MS Excel, Word, & Powerpoint.</li><li>High Degree of professionalism with sound human resources management and business acumen capabilities.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <b>Duties and Responsibilities</b> </p> <ul> <li> <p>Develop and execute integrated digital marketing and communications plans on a monthly, quarterly, and annual basis, aligned with business objectives and commercial priorities</p> </li> <li> <p>Lead and manage all digital platforms, including website and landing pages, ensuring optimal performance, user experience, and brand consistency</p> </li> <li> <p>Execute integrated marketing initiatives across social media, SEO, PPC, and email marketing, ensuring alignment with overall strategy</p> </li> <li> <p>Plan and implement monthly content calendars for the Hotel, Spa, Restaurants, and Lounges, ensuring timely, relevant, and on-brand communication</p> </li> <li> <p>Produce high-quality photo and video content that supports brand storytelling and positioning across all digital channels</p> </li> <li> <p>Lead the creative direction of all photo and video shoots, ensuring consistency with brand identity, visual standards, and messaging</p> </li> <li> <p>Define and guide the visual identity, art direction, and storytelling framework across all communication platforms</p> </li> <li> <p>Develop creative concepts, mood boards, and storyboards to support campaigns and content development</p> </li> <li> <p>Design and develop marketing materials, including digital assets and promotional collateral, utilizing tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as video editing tools such as Adobe Premiere Pro, Final Cut Pro or similar</p> </li> <li> <p>Ensure consistency of visual identity and full adherence to Four Seasons brand standards across all touchpoints</p> </li> <li> <p>Ensure alignment between online storytelling and the on-property guest experience, maintaining a seamless and elevated brand journey</p> </li> <li> <p>Monitor, analyze, and report on digital performance across all platforms, including monthly, quarterly, and annual reporting</p> </li> <li> <p>Lead data-driven decision-making through analytics, insights, and benchmarking tools to continuously enhance marketing effectiveness</p> </li> <li> <p>Translate performance insights into clear, actionable strategies and ongoing campaign optimization</p> </li> <li> <p>Actively manage the hotel s online presence and reputation, engaging with guests and communities across all digital platforms in a timely and professional manner</p> </li> <li> <p>Collaborate with internal departments including F&B, Rooms, Spa, and Sales to support business initiatives and campaigns</p> </li> <li> <p>Maintain and update digital asset libraries, press materials, and online platforms</p> </li> <li> <p>Manage timelines, suppliers, and production processes for marketing and communication materials</p> </li> <li> <p>Act as a brand ambassador and ensure compliance with Four Seasons standards and values</p> </li> </ul> <p> </p> <p> <b>Qualifications & Skills</b> </p> <ul> <li> <p>Bachelor s degree in Marketing, Communications, or related field. Minimum of 4 6 years experience in digital marketing, or a related role, preferably within a luxury hospitality environment.</p> </li> <li> <p>Strong knowledge of digital marketing tools, analytics, SEO, and PPC. Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign).</p> </li> <li> <p>Strong communication, creativity, and organizational skills, with the ability to manage multiple projects in a fast-paced environment.</p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>-15 years of experience in freight forwarding and Logistics sales.</p></li><li><p>Experience in the UAE, Saudi Arabia, or Bahrain market.</p></li><li><p>Proven ability to generate new business and manage customer accounts.</p></li><li><p>Existing customer portfolio or captive business would be an advantage.</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>Valid UAE, Saudi, or BAHRAIN driving licence (as applicable).</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5-15 years of experience in freight forwarding and logistics sales.</p></li><li><p>Experience in the UAE, Bahrain market.</p></li><li><p>Proven ability to generate new business and manage customer accounts.</p></li><li><p>Existing customer portfolio or captive business would be an advantage.</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>Valid UAE, Saudi, or BAHRAIN driving licence (as applicable).</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you an experienced aviation engineering professional ready to lead a high-performing team in a fast-paced, world-class cargo airline? DHL Air Bahrain is seeking an Engineering Manager to join its team. DHL Air Bahrain is a cargo airline based in Bahrain. The airline operates a fleet of 10 Boeing 767 aircraft transporting freight across the Middle East. Reporting directly to the Director Technical, the Engineering Manager leads the Airline's Continuing Airworthiness Management Organisation (CAMO), overseeing Technical Services, Airline Maintenance, Technical Records, and the Technical Library while assuming full responsibility for project management and ensuring the continued airworthiness of the fleet.</p><p>Duties and Responsibilities:</p><ul><li>Introduce, revise, and manage maintenance and reliability programmes.</li><li>Instigate and control the review and implementation of incoming FAA ADs and SBs.</li><li>Prioritise work requirements to maintain aircraft in a serviceable condition through weekly meetings with teams to discuss all projects.</li><li>Manage the engineering team, including recruitment and staff development.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>10 years' relevant aircraft maintenance experience</li><li>5 years' experience in Technical Services</li><li>Bachelor's degree</li><li>Ideally hold an EASA, FAA, or ICAO Engineering Licence</li><li>Part-145 and Part-CAMO experience</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Title: Technical Workshop Manager – Motor Rewinding & Overhauling</p><p>Location: Bahrain</p><p>We are looking for an experienced Technical Workshop Manager to lead our motor rewinding and overhauling workshop, serving major industrial clients in Bahrain.</p><p>The ideal candidate must have strong hands-on and management experience in electric motor repairs, rewinding, and mechanical overhauling.</p><p>Key Responsibilities:</p><ul><li><p>Manage daily workshop operations for motor rewinding and overhauling.</p></li><li><p>Supervise technicians, fitters, and winders.</p></li><li><p>Plan and schedule jobs based on priority and delivery deadlines.</p></li><li><p>Inspect incoming motors and identify faults.</p></li><li><p>Control quality during dismantling, rewinding, assembly, and testing.</p></li><li><p>Ensure proper testing before delivery (IR, PI, surge, no-load, load test).</p></li><li><p>Coordinate with customers and provide technical support for quotations.</p></li><li><p>Monitor productivity, turnaround time, and workshop KPIs.</p></li><li><p>Manage materials, spare parts, and workshop tools.</p></li><li><p>Maintain safety and quality standards.</p></li></ul><p>Requirements:</p><ul><li><p>Minimum 10 years experience in motor rewinding and overhauling.</p></li><li><p>Strong knowledge of LV/HV motors, generators, and rotating equipment.</p></li><li><p>Experience in industrial repair workshops.</p></li><li><p>Strong knowledge in winding calculations, insulation systems, varnishing, balancing, and testing.</p></li><li><p>Good leadership and manpower management skills.</p></li><li><p>Ability to handle urgent jobs and customer deadlines.</p></li><li><p>Experience with industrial clients, refineries, power plants, or steel plants is preferred.</p></li></ul><p>Preferred Experience:</p><ul><li><p>Motors up to 11kV</p></li><li><p>Pumps and generators</p></li><li><p>Root cause failure analysis</p></li><li><p>Testing and commissioning</p></li></ul><p>We Offer:</p><ul><li><p>Competitive salary</p></li><li><p>Accommodation</p></li><li><p>Transportation</p></li><li><p>Career growth</p></li><li><p>Long-term opportunity with a leading industrial service company</p></li></ul><p>Interested candidates can send their CV</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 10 years experience in motor rewinding and overhauling</p><p></p></section>
<p>At Nexcel Computer Solutions, we rely on our IT systems to power the solutions that help consumers around the world. </p><p>We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. </p><p>In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training.</p><p>Immediate opening for capable, hardworking, team player to manage inside and outside customers IT needs/requirements. </p><p>Successful candidate will be stable, experienced, willing to work as a team and handle a variety of areas including desktop support; network maintenance and support; phone system; security cameras; software, OS; etc. </p><p>From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth</p><p> </p><p><strong>Objectives of this Role</strong></p><p>· Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware</p><p>· Own projects, solutions, and key responsibilities within a larger business initiative</p><p>· Handle business-critical IT tasks and systems administration</p><p>· Research and evaluate emerging technologies, hardware, and software</p><p>· Track and maintain hardware and software inventory</p><p> </p><p> </p><p><strong>Daily and Monthly Responsibilities</strong></p><p>· Manage service calls on a daily basis</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers etc</p><p>· Monthly visits to AMC clients to analyze, record and suggest upgrades as necessary</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers, POS etc</p><p>· Train employees on both software and hardware, troubleshoot, and provide technical support to team</p><p>· Maintain Service Reports and system performance reports at client</p><p>· Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions</p><p>· Continuously analyze current processes, technologies, and vendors to identify areas of improvement</p><p><strong> </strong></p><p><strong>Skills and Qualifications</strong></p><p>· Bachelor’s degree in technology or computer science</p><p>· 5+ years of experience in IT management</p><p>· Experience with or knowledge of programming languages and operating systems, current equipment and technologies, backup and recovery procedures, and system performance monitoring</p><p>· Expertise with implementing, configuring, and testing solutions</p><p> </p><p><strong>Preferred Skills</strong></p><p>· Proven leadership skills</p><p>· Strong creative and analytical thinking</p><p>· Professional certifications</p><p> </p>
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<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times. </p><br><p>Ensure all reservations are accurately actioned within the same working day </p><br><p>To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level. </p><br><br>Qualifications<br><br><p>English Language - Fluency is required</p><br><p>Knowledge of the Arabic language is an advantage </p><br><p>Previous experience in a similar capacity is required/preferred in Accor Hotels</p><br><p>Excellent telephone presentation, sales skills, and ability to sell is a plus </p><br><p>Highly interactive and people-friendly attitude </p><br><p>Knowledge of Opera PMS is mandatory</p><br><br>Additional Information<br><br><ul><li>Team player and dedication </li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY</p><p><br></p><p> </p><p><br></p><p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p><br></p><p> </p><p><br></p><p>CANDIDATE PROFILE </p><p><br></p><p> </p><p><br></p><p>Education and Experience</p><p><br></p><p>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p><br></p><p> </p><p><br></p><p>CORE WORK ACTIVITIES</p><p><br></p><p> </p><p><br></p><p>Supporting Management of Spa Operations and Budgets</p><p><br></p><p>• Assumes the responsibilities of the Spa Director in his/her absence.</p><p><br></p><p>• Ensures all employees have the proper supplies, equipment and uniforms.</p><p><br></p><p>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p><br></p><p>• Manages supplies and equipment inventories within budget.</p><p><br></p><p>• Maintains cleanliness of spa and related areas and equipment.</p><p><br></p><p>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p><br></p><p> </p><p><br></p><p>Ensuring and Delivering Exceptional Customer Service</p><p><br></p><p>• Sets a positive example for guest relations.</p><p><br></p><p>• Interacts with guests to obtain feedback on product quality and service levels.</p><p><br></p><p>• Handles guest problems and complaints.</p><p><br></p><p>• Empowers employees to provide excellent customer service.</p><p><br></p><p>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</p><p><br></p><p>• Strives to improve service performance.</p><p><br></p><p> </p><p><br></p><p>Conducting Human Resources Activities</p><p><br></p><p>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</p><p><br></p><p>• Ensures employees understand expectations and parameters.</p><p><br></p><p>• Brings issues to the attention of the department manager and Human Resources as necessary.</p><p><br></p><p>• Observes service behaviors of employees and providing feedback to individuals.</p><p><br></p><p>• Participates in employee progressive discipline procedures.</p><p><br></p><p>• Participates in an on-going employee recognition program.</p><p><br></p><p>• Reviews comment cards and guest satisfaction results with employees.</p><p><br></p><p>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p><p><br></p><p>• Supervises on-going training initiatives and conducting training when appropriate.</p><p><br></p><p>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</p><p><br></p><p>• Celebrates successes and publicly recognizes the contributions of team members.</p><p><br></p><p>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p><br></p><p>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br><span>The Associate Relationship Manager is responsible for managing and growing Priority Banking and Personal Banking client relationships by understanding client needs and providing appropriate banking, wealth, and lending solutions. The role focuses on driving profitable portfolio growth through new client acquisition, relationship deepening, cross-selling, and delivering an exceptional client experience. The incumbent will also support service delivery by handling client requests, resolving queries, managing complaints, and supporting branch teams to achieve business objectives.</span><br><b>Key Responsibilities</b> <br>
<span>Strategy – Relationship Management</span>
</span><ul>
<li><span>Drive the Affluent Banking strategy by achieving Net Sales Revenue (NSR) targets while maintaining productivity, efficiency, and risk standards.</span></li>
<li><span>Build, manage, and deepen relationships with Priority and Personal Banking clients through proactive engagement and tailored financial solutions.</span></li>
<li><span>Increase client share of wallet by promoting Wealth Management (WM), retail banking, lending, and deposit products.</span></li>
<li><span>Provide regular portfolio reviews, financial guidance, and timely follow-up to support evolving client needs.</span></li>
<li><span>Strengthen relationships with clients and, where appropriate, their family members, advisers, and other key influencers.</span></li>
<li><span>Retain and grow high-value client portfolios while converting service recovery opportunities into long-term client loyalty.</span></li>
<li><span>Resolve client queries effectively and deliver outstanding customer service.</span></li>
</ul>
<span>Business</span>
<ul>
<li><span>Contribute to branch performance by achieving revenue and portfolio growth targets while meeting productivity and risk management requirements.</span></li>
</ul>
<span>Processes</span>
<ul>
<li><span>Adhere to approved sales, onboarding, client service, complaint resolution, Customer Due Diligence (CDD), and operational processes to ensure consistent delivery and strong control standards.</span></li>
</ul>
<br> <br>
<span>People & Talent</span>
<ul>
<li><span>Demonstrate and promote the Group’s values, culture, and valued behaviours.</span></li>
<li><span>Collaborate effectively with business, risk, and control partners.</span></li>
<li><span>Complete all mandatory learning and compliance requirements.</span></li>
</ul>
<span>Risk Management</span>
<ul>
<li><span>Operate within the Bank’s Operational Risk framework and ensure compliance with internal policies and external regulations.</span></li>
<li><span>Maintain strong knowledge of banking products, retail operations, credit processes, audit requirements, and risk controls.</span></li>
<li><span>Ensure adherence to Anti-Money Laundering (AML) requirements and Customer Due Diligence (CDD) standards.</span></li>
<li><span>Drive effective complaint management and minimise operational losses.</span></li>
<li><span>Escalate suspicious transactions in line with fraud and financial crime procedures.</span></li>
</ul>
<span>Governance</span>
<ul>
<li><span>Maintain awareness of the regulatory environment and governance standards applicable to the role.</span></li>
<li><span>Ensure client information is accessed, processed, and stored only with the required documented consent.</span></li>
<li><span>Support effective governance by working openly and collaboratively with internal and external stakeholders, including regulators.</span></li>
</ul>
<br> <br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Uphold the highest standards of ethics, integrity, and professional conduct in line with the Group’s Values and Code of Conduct.</span></li>
<li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li>
<li><span>Support fair client outcomes, financial crime compliance, and responsible business practices.</span></li>
<li><span>Proactively identify, escalate, and mitigate risk, conduct, and compliance concerns.</span></li>
</ul>
<br>
<span>Key Stakeholders</span>
<ul>
<li><span>Head of Branches</span></li>
<li><span>Branch Manager</span></li>
<li><span>Head, Consumer, Private and Business Banking (CPBB) – Bahrain & Middle East (excluding United Arab Emirates (UAE))</span></li>
<li><span>Head of Client Acquisition</span></li>
<li><span>Head of Retail Products & Segments</span></li>
<li><span>Country Legal & Compliance</span></li>
<li><span>Human Resources (HR)</span></li>
<li><span>Credit, Operations, Finance, and Business & Operational Risk teams</span></li>
</ul>
<br>
<span>Other Responsibilities</span>
<ul>
<li><span>Embed the Group’s Here for Good brand promise and values across branch activities.</span></li>
<li><span>Take personal responsibility for understanding and managing risk and compliance requirements.</span></li>
<li><span>Promote a culture of integrity, accountability, and client-centricity across all interactions.</span></li>
</ul>
<br><b>Skills and Experience</b> <br><ul>
<li><span>Current Account and Savings Account (CASA) and Credit Card Products</span></li>
<li><span>Personal Lending Products</span></li>
<li><span>Wealth Management (WM) and Bancassurance (BANCA)</span></li>
<li><span>Risk Management and Reputational Risk Awareness</span></li>
<li><span>Governance, Oversight and Control (SIF)</span></li>
<li><span>Banking Products, Processes and Market Knowledge</span></li>
<li><span>Relationship Management and Client Portfolio Growth</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br>
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