وظائف فني كمبيوتر - المنامة البحرين

<p><h4>About Apex</h4> <p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p> <p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p> <h4>The Role</h4> <p>The successful applicant will be part of the Apex Fund Administration service offering, performing, and providing Fund Administration services to Real Asset funds. The applicant will be expected to be proactive and independent in execution of client service delivery. The principal responsibility for the position is the coordination and management of all administration functions relating to a specific group of clients.</p> <h4>Responsibilities will include:</h4> <ul> <li>Manage production of client quarterly and annual reporting and related accounting activities</li> <li>Perform reviews of client quarterly and annual reporting and related accounting activities</li> <li>Ensure reporting deliverables are produced and reviewed to a high standard and delivered in a timely manner</li> <li>Ensure reporting deliverables are produced in line with the appropriate accounting standards, fund documentation, local regulations, policies and procedures</li> <li>Review of annual financial statements</li> <li>Oversee clients' audit process</li> <li>Calculation and processing of fund capital calls and distributions</li> <li>Build excellent working relationships with clients</li> <li>Ensure all work undertaken complies with the client's documentation, relevant regulatory requirements and anti-money laundering regulations</li> <li>Review and recommend changes to client deliverable processes</li> <li>Review, recommend and implement agreed changes to accounting procedures</li> <li>Keep up to date with changes to accounting standards and regulatory requirements</li> <li>Follow company procedure at all times</li> <li>Collaborate with team members to ensure timely completion of deliverables</li> <li>Provide cover to team members if required</li> <li>Manage the set-up process of the accounting functions for new funds</li> <li>Perform investor AML-related risk assessments and due diligence checks</li> <li>Perform periodic review of investor AML/LYC files</li> <li>Review FATCA/CRS returns and oversee filing process</li> <li>Address client and investor queries</li> <li>Ensure regulatory and tax filings are completed on time</li> <li>Act in accordance with the Apex Code of Conduct</li> <li>Deliver the Apex Client Charter</li> </ul> <h4>Skills required:</h4> <ul> <li>Has relevant experience of 5-8 years in a similar role incorporating the above functions</li> <li>Has knowledge of real estate fund structures and the fund administration industry</li> <li>Understands regulatory requirements of real estate funds</li> <li>Knowledge of e-Front / Yardi Voyager preferred</li> <li>Has professional degree in accounting or finance</li> <li>Quick to grasp and implement knowledge</li> <li>Has strong MS Office skills including Word, Excel, PowerPoint</li> <li>Possess excellent interpersonal and written communications skills</li> <li>Be a proactive team player with a positive attitude towards problem resolution with strong attention to detail</li> <li>Has ability to work under pressure and meet tight deadlines</li> <li>Has ability to multi-task and manage projects</li> </ul> <h4>What you will get in return:</h4> <ul> <li>A high level of visibility within a large organisation on an upwards trajectory</li> <li>The ability to define processes to drive innovation and have a tangible impact on the business</li> <li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline</li> <li>Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly</li> <li>Opportunity to work with a diverse, agile and global team</li> <li>The opportunity to innovate, bring discipline and really make a difference</li> </ul> <h4>Additional information:</h4> <p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications and experiences.</p> <p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p></p><p></p>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Job purpose<\/h4>\n<p>To support Group Audit in providing an opinion to senior management and the Audit Committee on the adequacy and effectiveness of internal controls. It includes:<\/p>\n<ul>\n<li>Delivery of audit assignments as per the annual plan and scope or ad-hoc requests<\/li>\n<li>Providing ongoing risk assessment and input to the annual audit plan<\/li>\n<li>Managing relationships within the organization<\/li>\n<li>Applying the audit tools and methodology<\/li>\n<\/ul>\n\n<h4>Principal responsibilities, accountabilities and deliverables of role<\/h4>\n<p>Support comprehensive annual risk assessment process for Treasury & Financial Markets, and Risk Management which are reviewed annually and updated to reflect changes in the organization.<\/p>\n<p>Delivery of internal audits in accordance with the annual audit plan, including:<\/p>\n<ul>\n<li>Conduct the planning of the scope of individual assignments.<\/li>\n<li>Ensure work is captured within the audit platform and the audit files are completed before issuing audit reports.<\/li>\n<li>Produce and discuss issue sheets on findings, agree action plans and dates for implementation.<\/li>\n<\/ul>\n<p>Conduct assignments in the area of expertise (Treasury & Financial Markets and Risk Management):<\/p>\n<ul>\n<li>Perform audits within the scope of area of expertise and other areas as deemed necessary.<\/li>\n<\/ul>\n<p>Conduct ad hoc reviews and assignments as requested by the Group Chief Auditor, senior management or Audit Committee.<\/p>\n<p>Manage relationships with Bahrain-based business units:<\/p>\n<ul>\n<li>Conduct regular relationship management meetings with delegated business unit management.<\/li>\n<li>Maintain awareness of levels of business activity and new products\/business developments.<\/li>\n<li>Use the information acquired to inform decisions on individual audit assignments and the annual plan.<\/li>\n<li>Periodic updates on key risk profile changes within Group Audit.<\/li>\n<\/ul>\n<p>Deliver audit assignments in accordance with the agreed scope, timescales and budgets:<\/p>\n<ul>\n<li>Provide assurance over coverage of all areas stated within the scope section of the Terms of Reference.<\/li>\n<li>Deliver the assigned audits on time and within budget. Any deviations agreed with the Lead Auditor.<\/li>\n<li>Support the timely delivery of audit reports; within 125 calendar days after start of fieldwork for each audit.<\/li>\n<li>Support adherence to the man-day and travel cost budgets (where applicable) included in the annual plans.<\/li>\n<li>Identify risk issues that are relevant and drafted at a high quality. Issues identified need to be agreed with the auditee during fieldwork in order to agree actions as part of reporting.<\/li>\n<li>Ensure timely and accurate issue tracking & MIT: perform timely review of issue closure requests and validate that agreed actions have been completed (within 30 calendar days after receiving them).<\/li>\n<\/ul>\n<p>Ensure team development and personal objectives:<\/p>\n<ul>\n<li>Undertake at least one external development activity and complete the bank's mandatory training.<\/li>\n<li>Monitor regulatory developments and attend regulatory briefings and\/or complete mandatory training hours required by the professional body.<\/li>\n<\/ul>\n\n<h4>Job context (circumstances & environment surrounding the job)<\/h4>\n<p>Group Audit (GA) consists of a Bahrain-based team plus local Internal Audit teams based in overseas units of ABC. GA is responsible for providing independent assurance on the adequacy and effectiveness of ABC\u2019s internal controls to the Executive Management and the Board of ABC (via the Audit Committee). This is achieved by completing audit assignments according to a risk-based annual audit plan.<\/p>\n<p>The findings of the audit assignments are included within published audit reports which contain findings requiring management to undertake corrective actions to address any control weaknesses identified. Findings are also presented to the Audit Committee of the Board of ABC on a quarterly basis.<\/p>\n<p>Given the nature of GA\u2019s role within the business, the job holder is expected to uphold the highest standards of integrity and confidentiality at all times. The volume, importance and confidentiality of the material with which the job holder will deal require a strong sense of discretion and the ability to organise and present material in a cogent way.<\/p>\n<p>Group Audit staff liaise with individuals at all levels within the organisation, including executive management and board members. The job holder will be required to conduct all interactions with courtesy, respect and professionalism.<\/p>\n\n<h4>Knowledge<\/h4>\n<ul>\n<li>Subject matter expert on the Corporate Treasury and Financial Markets, Market Risk Management, Operational Risk Management, Regulatory Risk Management, and Balance Sheet Management framework processes.<\/li>\n<li>Strong understanding of corporate governance and accounting.<\/li>\n<li>Excellent spoken and written English and Arabic language skills.<\/li>\n<li>Risk based auditing techniques.<\/li>\n<li>Understanding of banking products and services.<\/li>\n<li>An understanding of risks and controls related to Treasury, Finance and Balance Sheet Management.<\/li>\n<li>Regulatory environment under which banks are operating.<\/li>\n<\/ul>\n\n<h4>Education\/certifications<\/h4>\n<p>University Bachelor\u2019s Degree and professional qualification in accounting, banking, finance, audit, or risk management.<\/p>\n\n<h4>Experience<\/h4>\n<ul>\n<li>Minimum 4 years internal or external audit experience.<\/li>\n<li>Proven experience in the identification of risks and controls related to finance.<\/li>\n<li>Familiarity with and exposure to different audit methodologies and with workflow-based audit software, such as B-Wise.<\/li>\n<li>Development and delivery of presentations to senior individuals.<\/li>\n<\/ul>\n\n<h4>Personal attributes<\/h4>\n<ul>\n<li>Excellent organizational skills and ability to work proactively with minimal supervision.<\/li>\n<li>Ability to speak confidently to senior stakeholders.<\/li>\n<li>Excellent attention to detail and analytical skills.<\/li>\n<li>Sound judgment and decision-making skills.<\/li>\n<li>Ability to work with individuals from diverse backgrounds.<\/li>\n<li>Ability to manage conflict and work under pressure.<\/li>\n<li>Strong time management and results orientation.<\/li>\n<li>Strong interpersonal skills to ensure effective interactions with all levels in the business.<\/li>\n<li>Flexible and positive approach to work, \"can do\" attitude.<\/li>\n<\/ul><\/p><p><\/p>