Human Resources Manager Jobs - Manama Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>The Director Employee Relations MENA will lead and manage Labor Relations, Human Rights and HR Compliance matters across the region, to design Employee Relations strategy, conceptualize and deliver fair, respectful, diverse and high impact solutions to enable Business Managers to deal with Employee Relations issues effectively, increase employee engagement and productivity in line with business needs, HR strategy and industry best practices.</span></p><br><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><p><strong><span>General:</span></strong></p><br><br><br><ul><li><span>Ensuring that all countries in MENA know and follow the DHL Employee Relations standards</span></li><li><span>Proactive contribution to short-term and medium-term Employee Relations strategies in regional context at scale with key internal partners</span></li><li><span>Own and coordinate Employee Relations reporting across Labor Relations, Human Rights and HR Compliance topics, ensuring timely and accurate escalation and reporting to regional and global stakeholders.</span></li><li><span>Informing and aligning with Global Employee Relations on relevant Employee Relations issues and developments in MENA</span></li><li><span>Implementing and driving global and regional Employee Relations projects, targets and strategy</span></li><li><span>Advising managers and HR in practices and strategies for managing employee relations, including human rights, topics</span></li><li><span>Support in mitigating and solving Employee Relations disputes</span></li><li><span>Liaising and collaborating with the DHL Express Compliance function and Global Employee Relations on human rights and compliance topics</span></li><li><span>Promote a culture of fairness, respect, inclusion, ethical conduct and compliance throughout the region.</span></li></ul><p><strong><span>Labor Relations:</span></strong></p><br><br><br><ul><li><span>Ensuring early Labor Relations risk notifications to Global Employee Relations and to MENA Management Board</span></li><li><span>Observing relevant political and legal Labor Relations developments and trends in the region and potential impact</span></li><li><span>Following up on CLA negotiations and keeping EXP ER Calendar for region up to date</span></li><li><span>Aligning and giving guidance on local labor Relations issues with/to countries and mitigating Labor Relations Risks</span></li><li><span>Working together and managing the relationship with the trade unions in Bahrain</span></li></ul><p><strong><span>Human Rights:</span></strong></p><br><br><br><ul><li><span>Ensuring human rights compliance in MENA, exploring and designing ways to further embed respect for Human Rights within the business, e.g., by including human rights in functional/operational policies and processes.</span></li><li><span>Managing Human Rights related complaints, grievances and investigations in alignment with global governance requirements and drive continuous improvements</span></li><li><span>Investigating human rights cases which involve senior managers. Train investigators in the region and maintain investigator capability across the region.</span></li><li><span>Coordinating and giving ER trainings, e.g. ‘Preventing discrimination and harassment at the workplace”,‘Building a GreatER DHL’ and the ‘Workplace Investigator Program’</span></li><li><span>Developing and driving effective Human Rights awareness campaigns across the region</span></li><li><span>Conducting Putting Our People First / Human Rights Reviews in countries to ensure compliance with DHL’s internal and external Employee Relations standards</span></li><li><span>Supporting responses to customers, investors and regulatory Human Rights information requests and assessments.</span></li></ul><p><strong><span>HR Compliance:</span></strong></p><br><br><br><ul><li><span>Managing the conflict of interest (CoI) process and awareness activities across MENA, including managing related Compliance cases</span></li><li><span>Providing governance and oversight for CoI cases</span></li><li><span>Governing applicant and employee screening processes in accordance with DHL standards</span></li><li><span>Managing and coordinating the regional HR CRISP audit and designing actions to continuously improve regional CRISP compliance</span></li><li><span>Assessing and monitoring closure of TOP3 HR Audit Findings and other ER-related remediation activities.</span></li><li><span>Monitoring completion of mandatory HR and compliance-related training across the region</span></li><li><span>Supporting compliance with employees and applicant data privacy and data protection requirements</span></li><li><span>Driving continuous improvement of HR compliance processes, controls and governance standards.</span></li></ul><br><br><p><strong><span>Your Profile:</span></strong></p><br><br><br><ul><li><span>Minimum 8 years of experience in the area of Employee Relations / Labor Law</span></li><li><span>Master’s degree in law, master’s degree in HR or Sustainability or equivalent</span></li><li><span>Certification as social auditor, e.g. SMETA, beneficial</span></li><li><span>Profound knowledge of Labor relations and Human Rights</span></li><li><span>Experience in handling workplace grievances.</span></li><li><span>Excellent communication and advising skills</span></li><li><span>Strong interpersonal skills and relationship building ability and experience in interacting with senior management</span></li><li><span>Ability to effectively solve problems and make decisions</span></li><li><span>Cross-cultural competence and problem-solving ability</span></li><li><span>Project management expertise</span></li><li><span>A global mind-set and a positive, collaborative spirit</span></li><li><span>International experience</span></li><li><span>Audit skills</span></li><li><span>Fluent in English, further language(s) beneficial.</span></li></ul><br><br><p><strong><span>Our Offer:</span></strong></p><br><br><br><ul><li><span>Strong career support in an international environment.</span></li><li><span>Great culture and colleagues.</span></li><li><span>Multifarious benefit program.</span></li></ul><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>

<p>The Talent Management Officer is responsible for supporting BCFC's talent management agenda across recruitment, learning &amp; development, and employee engagement. Acting as a key enabler of day-to-day operational delivery, the role works closely with the Talent Management Assistant Manager to ensure talent programs and initiatives are effectively coordinated and executed in alignment with BCFC's workforce strategy and business objectives.</p><p>Essential Duties and Responsibilities</p><ol><li>Support the execution of recruitment activities including job posting, candidate screening coordination, interview scheduling, and onboarding logistics.</li><li>Coordinate internship and on-the-job training programs, acting as the main point of contact for interns, trainees, and academic institutions.</li><li>Attend career fairs and university events to represent the organization and promote the employer brand.</li><li>Act as the main point of contact for employees seeking information on Tamkeen-supported programs, facilitating clear communication, submitting applications and payment claims, and coordinating with relevant departments or third parties as required.</li><li>Submit and track invoices for training, recruitment, and staff wellbeing programs, ensuring accuracy and timely processing.</li><li>Ensure all employee documents are properly filed in both physical and virtual employee files.</li><li>Support the administration of BIBF training programs by communicating course registration updates and certificates to employees and ensuring training status is accurately recorded in the HR system.</li><li>Plan and coordinate employee engagement initiatives to foster a positive workplace culture and enhance employee morale and participation.</li><li>Maintain and ensure all employee job descriptions are updated, approved, and signed.</li><li>Assist in researching industry best practices to support improvements in talent acquisition and talent management strategies.</li><li>Support the administration and maintenance of e-learning platforms, ensuring content is accessible and employee participation is tracked.</li><li>Assist in the coordination of upskilling and reskilling programs by liaising with training providers and managing scheduling and documentation.</li><li>Assist in administering the annual employee satisfaction survey, handling communications, data collection, and compiling results for review.</li><li>Support HR analytics activities by collecting and organizing data on engagement, retention, and performance for reporting purposes.</li><li>Prepare monthly HR reports on headcount and employee movements, including new joiners, resignations, transfers, and turnover rates, ensuring accurate and up-to-date records.</li><li>Assist in the coordination and administration of employee recognition programs, ensuring timely and consistent delivery.</li><li>Organize and coordinate social events and team-building activities to support a positive workplace culture.</li><li>Identify and escalate opportunities to improve HR systems and processes, supporting IT coordination and participating in testing and implementation as needed.</li><li>Carry out any additional tasks assigned by the manager, contributing to team operations and business objectives.</li><li>Handle additional tasks and projects assigned by the Assistant Manager, contributing actively to team operations and business objectives.</li><li>Adhere to and promote the company's Employee Code of Conduct, maintaining high standards of integrity and professionalism in all work activities.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education</p><p>A minimum of a Bachelor's degree in Human Resources, Business Administration, or a related field.</p><p>Experience</p><p>Entry level</p><p>Certificates and Licenses</p><p>Competencies:</p><p>Core Competencies</p><ul><li>Strong verbal and written communication skills to clearly convey complex information to both internal and external stakeholders.</li><li>Works proactively with colleagues, sharing knowledge, resources, and support to achieve team and organizational objectives.</li><li>Adapt to change, embrace challenges, stay resilient under pressure, and maintain a positive attitude to achieve goals</li><li>Strong analytical and critical thinking abilities to resolve issues efficiently and effectively in complex, high-pressure situations.</li><li>Able to uphold ethical standards, make transparent decisions, follow legal requirements, and treat others with fairness and respect.</li></ul><p>Technical/Role-Specific Competencies</p><ul><li>Working knowledge of recruitment coordination, candidate screening processes, and employer branding activities including career fair and university engagement.</li><li>Ability to coordinate training programs, maintain LMS platforms, track employee participation, and support training administration and logistics.</li><li>Familiarity with HR data collection and basic reporting, including compiling and organizing people metrics such as engagement, retention, and performance data.</li><li>Understanding of employee engagement practices, survey administration, and recognition program coordination.</li></ul>

<p>We are currently looking for an HR &amp; Client Services Officer to join our team. Duties &amp; Responsibilities: Handles Clients Accounts. Provides administrative and clerical support. Documents Human Resources actions by completing forms, reports, logs, and records. Maintains Human Resources records by recording new hires, transfers, terminations, tracking vacations and attendance. Provides basic counseling and applies disciplinary action to employee who have performance and related obstacles. Process payrolls for the assigned clients. Assists the department with regard to developing and implementing HR Policies. Assists in Graduate Employment Program and Salary Support Scheme during employees registration, claim preparation and follows-ups. Prepares and follow up pre-employment documents and contracts. Conducts pre-employment induction. Assists in organizing special events, special projects, sending announcements and writing memos. Accomplishes Human Resources Department and Company s mission by completing related results as needed. Operate as the lead point of contact for any and all matters specific to the client. Perform other duties as assigned. Build and maintain strong, long-lasting client relationships.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Human Resources Management or Business Management or Any related Field.</li><li>Minimum 2 Years of working experience in the HR field.</li><li>Must be knowledgeable of Bahraini labor law, payroll processing, &amp; policies and approaches.</li><li>Professional Qualification in HR is desirable.</li></ul>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.</p> <h4>About the role</h4> <p>We are looking for a security officer with proven experience in a luxury hospitality environment to join our team. The ideal candidate will maintain the safety and security of our guests, employees, and property while upholding the Four Seasons standards of professionalism and discretion.</p> <h4>What you will do</h4> <ul> <li>Monitor and patrol hotel premises to ensure a secure environment.</li> <li>Control access points and verify identification of guests, staff, and vendors.</li> <li>Operate and monitor CCTV systems to detect suspicious activities and ensure guest safety.</li> <li>Respond promptly to alarms, emergencies, and guest concerns.</li> <li>Prepare accurate incident reports and maintain security logs.</li> <li>Collaborate with local authorities and emergency services when necessary.</li> <li>Uphold Four Seasons’ commitment to guest privacy and exceptional service.</li> </ul> <h4>What you bring</h4> <ul> <li>Minimum 2 years of security experience in a luxury hotel or high-end environment.</li> <li>Strong knowledge of security protocols and emergency procedures.</li> <li>Experience in CCTV monitoring and surveillance systems.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to remain calm and professional under pressure.</li> <li>Physical fitness and ability to work flexible shifts, including nights and weekends.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>We invite you to join the world of luxury hospitality at Raffles Bahrain as our new Laundry Attendant.<\/p>\n<p>As a Laundry Attendant at Raffles Bahrain, you will be responsible for delivering exceptional standards of garment and linen care to support a seamless luxury guest experience. Representing the elegance and service excellence of both Raffles and Fairmont, you will ensure all hotel linens, uniforms, and guest laundry are handled with the utmost care, efficiency, and attention to detail in accordance with the highest hospitality standards.<\/p>\n<p>You will play an integral role in maintaining the impeccable presentation and operational excellence of the hotel by ensuring laundry services are completed accurately, timely, and professionally. Working closely with the Housekeeping and Laundry teams, you will contribute to creating exceptional guest experiences while upholding the distinguished reputation of Raffles Bahrain.<\/p>\n<h4>Key responsibilities:<\/h4>\n<li>Operate and maintain laundry equipment, including washing machines, dryers, pressing machines, and ironing equipment, in accordance with hotel standards and safety procedures.<\/li>\n<li>Ensure all hotel linens, uniforms, and guest laundry are cleaned, pressed, and presented to the highest luxury hospitality standards.<\/li>\n<li>Handle guest laundry requests efficiently and professionally, ensuring timely delivery and exceptional attention to detail.<\/li>\n<li>Sort, wash, dry, fold, press, and organize laundry items while following proper fabric care and laundry procedures.<\/li>\n<li>Inspect linens, uniforms, and guest garments for damage, stains, or wear, reporting any issues to supervisors promptly.<\/li>\n<li>Maintain cleanliness and organization of the laundry area, storage rooms, and equipment at all times.<\/li>\n<li>Monitor inventory levels of laundry supplies, chemicals, linens, and uniforms, reporting shortages as required.<\/li>\n<li>Adhere to hygiene, sanitation, and health & safety standards while handling laundry chemicals and equipment responsibly.<\/li>\n<li>Coordinate closely with the Housekeeping team and other departments to support seamless hotel operations and guest satisfaction.<\/li>\n<li>Respect guest privacy and maintain confidentiality of guest information and belongings at all times.<\/li>\n<li>Handle guest concerns and special laundry requests professionally, ensuring prompt resolution and service excellence.<\/li>\n<li>Contribute to a positive and collaborative team environment while upholding the luxury service culture of Raffles Bahrain.<\/li>\n<h4>Qualifications<\/h4>\n<h4>What will you bring to this role?<\/h4>\n<li>Previous experience in laundry operations, housekeeping, or a similar role within a luxury hotel environment preferred.<\/li>\n<li>Basic knowledge of laundry procedures, fabric care, stain removal techniques, and laundry equipment operation preferred.<\/li>\n<li>Strong attention to detail with a commitment to maintaining the highest standards of cleanliness, presentation, and garment care.<\/li>\n<li>Excellent interpersonal and communication skills with a passion for delivering exceptional guest service.<\/li>\n<li>Ability to handle guest requests professionally, courteously, and with discretion.<\/li>\n<li>Physically fit and able to perform laundry duties efficiently in a fast-paced environment, including lifting, standing, and repetitive tasks.<\/li>\n<li>Ability to multitask, prioritize responsibilities, and work independently while maintaining operational excellence.<\/li>\n<li>Strong organizational skills and the ability to follow departmental procedures, hygiene standards, and brand standards consistently.<\/li>\n<li>Ability to work collaboratively within a diverse and multicultural team environment.<\/li>\n<li>Flexibility to work rotating shifts, weekends, and public holidays as required.<\/li>\n<li>Embrace the Raffles Bahrain brand promise and luxury in your role and in all your interactions.<\/li>\n<li>Foster an inclusive environment where every individual feels valued and respected.<\/li>\n<li>Create an environment where colleagues are empowered, supported and recognized.<\/li>\n<h4>Additional information<\/h4>\n<li>Opportunity to join the first Raffles in Bahrain.<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide.<\/li>\n<li>Learning programs through our Academies.<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world.<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities.<\/li><\/p><p><\/p>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Front desk agent</strong></p> <p>As a front office agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <p><strong>Guest service excellence:</strong> As a front desk agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</p> <p><strong>Operational support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</p> <p><strong>Administrative support:</strong> Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</p> <p><strong>Team collaboration:</strong> Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</p> <p><strong>Health, safety, and compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p> <h4>Qualifications</h4> <ul> <li>Experience: Previous experience in a similar role within the hospitality industry is preferred.</li> <li>Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.</li> <li>Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.</li> <li>Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li> <li>Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.</li> <li>Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.</li> <li>Professionalism: A professional, approachable, and friendly demeanor.</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a restaurant hostess, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Manage pre-arrival details: confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival</li> <li>Coordinate group arrivals: organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience</li> <li>Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events</li> <li>Provide phone support: answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Front desk agent</strong></p> <p>As a front office agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <p><strong>Guest service excellence:</strong> As a front desk agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</p> <p><strong>Operational support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</p> <p><strong>Administrative support:</strong> Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</p> <p><strong>Team collaboration:</strong> Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</p> <p><strong>Health, safety, and compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p> <h4>Qualifications</h4> <ul> <li>Experience: Previous experience in a similar role within the hospitality industry is preferred.</li> <li>Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.</li> <li>Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.</li> <li>Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li> <li>Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.</li> <li>Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.</li> <li>Professionalism: A professional, approachable, and friendly demeanor.</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>The job description includes, but not limited to the below:<\/p>\n<ul>\n<li>Liaise with manager to create a safe environment for all children to organise all kids club activities.<\/li>\n<li>Ensure to follow daily, weekly and monthly activity schedules as instructed by the supervisor.<\/li>\n<li>Ensure all parents fill in the registration form for their children correctly, containing the history of the child.<\/li>\n<li>Ensure that the Kids Clubu2019s rules and regulations are enforced at all times.<\/li>\n<li>Be fully aware of Kids Clubu2019s facilities, timings, promotions and prices.<\/li>\n<li>Create an inventory for all toys \/ equipment at the kids club and inform the supervisor for any need of additional toys or replacement of toys.<\/li>\n<li>Ensure all equipment are clean and properly maintained.<\/li>\n<li>Maintain Kids Club clean and tidy at all times.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<p>Your experience and skills include:<\/p>\n<ul>\n<li>Minimum 2 years experience in a similar position in an international luxury brand.<\/li>\n<li>Proficient in English.<\/li>\n<li>Creative, patient and experienced taking care of children.<\/li>\n<li>Strong multicultural awareness and ability to work with people from diverse cultures.<\/li>\n<li>Outgoing personality, excellent communication skills, flexible working hours, ability to work in a fast-paced, high-pressured environment.<\/li>\n<li>Physical ability to stand and walk for long periods of time.<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world!<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.</p><br><ul><li>Greet and welcome guests with a friendly and professional demeanor.</li><li>Provide information about spa services, treatments, and wellness programs.</li><li>Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,</li><li>Manage spa appointments and reservations using our booking system.</li></ul><ul><li>Coordinate with spa therapists and other team members to ensure efficient scheduling.</li><li>Handle changes or cancellations to bookings while accommodating guest needs.</li><li>Answer phone calls, emails, and other inquiries in a courteous and efficient manner.</li><li>Process payments and manage cash handling accurately.</li><li>Maintain an organized and clean reception area, including managing spa brochures and promotional materials.</li><li>Address guest requests, concerns, and feedback promptly and professionally.</li><li>Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.</li><li>Ensure that all guest interactions are handled with the utmost respect and confidentiality.</li><li>Stay informed about the spa’s services, treatments, and retail products.</li><li>Promote spa products and upsell treatments or packages as appropriate.</li><li>Provide recommendations based on guest preferences and needs.</li><li>Assist with any special events or promotions organized by the spa.</li><li>Contribute to a positive and collaborative team environment.</li><li>Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.</li><li>Ensure the privacy and confidentiality of guest information at all times.</li></ul><br>Qualifications<br><br><p><strong><u>Experience/Certificates/Education</u></strong></p><br><ul><li>2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa&nbsp;environment.</li><li>Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.&nbsp;</li><li>Proficient in English language (verbal &amp; written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Must be flexible in terms of working hours.</li><li>A hospitality diploma is an asset.</li><li>Computer literacy in Windows, MS Office Suite&nbsp;is recommended.</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>TheCallCentreAgentisresponsible forincomingandoutgoingcalls.Theroleinvolvessalesand customer service.</p><br><br><p>Thisrolerequiresanindividualwhoisself-motivatedwithhighlevelsofenergyanddrive.TheCall</p><br><br><p>CentreAgentmusthavestrongcommunicationskillswiththeabilitytomaintaingoodrapporton the phone.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking enthusiastic, dynamic and committed Security Professionals who want to move their career forward along with the growth of the company.</p> <p>This position is based at Downtown Rotana Hotel. Manama, Bahrain.</p> <p>As a Security Officer you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets, whereby your role will include key responsibilities such as:<br><br>• Ensure and guard the safety of guests and employees by walking surveillance rounds and patrol all of the Hotel’s areas<br>• Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner<br>• Detect safety-threatening situations and irregularities like unwanted visitors, mutilation or aggressive behavior <br>• Obtain all loss reports, investigate, follow-up and determine course of action<br>• Monitor designated areas on the closed CCTV<br>• Ensure that ‘Fire Exit’ doors are kept free of blockage at all times and ensure that fire and safety equipments are in their right places<br>• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements</p> </div>

<p><b>Job Overview&nbsp;</b></p><p><br></p><p>First Motors is seeking a motivated and experienced Used Car Sales Executive to join our expanding automotive division. Based in Bahrain, this is a full-time position offering an excellent opportunity to grow with an organisation that is dedicated to expansion and excellence. We are looking for a professional with a passion for cars and a commitment to delivering outstanding customer service. The ideal candidate will be a results-driven individual who thrives in a competitive sales environment and is eager to contribute to our continued success.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Greeting customers on the sales floor and determining their vehicle needs and preferences.</li><li>Professionally demonstrating vehicle features and conducting test drives.</li><li>Building and maintaining strong, long-lasting customer relationships to encourage repeat business.</li><li>Negotiating sale prices and trade-in values to finalise agreements in a clear and transparent manner.</li><li>Managing all sales documentation and coordinating with the finance department to secure approvals.</li><li>Meeting and exceeding monthly and quarterly sales targets and performance metrics.</li><li>Maintaining an in-depth knowledge of our used vehicle inventory, market trends, and competitor offerings.</li><li>Ensuring the vehicle display area is well-maintained, clean, and attractive to customers.</li><li>Following up with prospective clients and maintaining a customer database.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience as a Sales Executive, preferably within the used car or automotive industry.</li><li>Excellent interpersonal, communication, and negotiation skills.</li><li>A strong customer-focused mindset with the ability to build rapport quickly.</li><li>A track record of achieving and surpassing sales targets.</li><li>Must hold a valid Bahraini driving licence.</li><li>Good knowledge of various car makes, models, and their features.</li><li>Self-motivated, with a proactive and enthusiastic approach to sales.</li><li>Fluency in English is essential; proficiency in Arabic is highly advantageous.</li></ul>

<p><h4>Position summary</h4> <p>Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.</p> <p>Report</p><p></p>

<p>What you will be doing : Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel Register and process check-in for all arrivals Handle guest check-outs efficiently and professionally. Update guest information in the computer after a complete check-in Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven Work experience as a receptionist, front office representative, or similar role in the Hotel Industry Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise. Excellent organizational skills Multitasking and time management skills, with the ability to prioritize tasks. Work as a team player Experience in a 3- to 4-star hotel in the same position</p>

<p><h4>Position summary</h4> <p>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.</p> <p>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Main Purpose of Job:</strong></p><br><br><p>The Placement Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards.</p><br><br><br><p>The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><br><p><strong>1. Quotation and Placement Management</strong></p><br><br><ul><li>Receive and review all lead submissions and closed deals from telesales and verify completeness of required information.</li><li>Obtain quotations from approved insurers according to underwriting guidelines and client requirements.</li><li>Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer.</li><li>Negotiate terms, premiums, and special conditions with insurers to secure optimal cover.</li><li>Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li></ul><br><p><strong>2. Policy Administration and Documentation</strong></p><br><br><ul><li>Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system.</li><li>Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients.</li><li>Coordinate with insurers for any discrepancies, corrections, or reissuance.</li><li>Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc).</li><li>Support compliance with PDPL, CBB, and company data handling procedures.</li></ul><br><p><strong>3. Renewal Management</strong></p><br><br><ul><li>Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry.</li><li>Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness.</li><li>Coordinate with telesales or relationship managers to finalize renewal placements.</li><li>Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li></ul><br><p><strong>4. Insurer and Product Relations</strong></p><br><br><ul><li>Maintain strong working relationships with insurer underwriting and operations teams.</li><li>Track insurer response times, turnaround quality, and maintain placement performance metrics.</li><li>Support product development and new insurer onboarding by providing market feedback.</li><li>Stay updated on insurer product offerings, coverage updates, and special promotions.</li></ul><p><strong>5. Operational Excellence and Compliance</strong></p><br><br><ul><li>Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements.</li><li>Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance.</li><li>Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows.</li><li>Participate in training and continuous improvement programs.</li></ul><p><strong>Educational, Skills and Experience:</strong></p><br><br>Required Education and Experience:<ul><li>Bachelor's Degree (Insurance, Business, or related field preferred).</li><li>2-4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><br><p>Qualifications:</p><br><br><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul><br> <br><br> </div>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer's interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Documents details of telephone conversation and actions taken.</li> <li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Key requirements / What you bring</h4> <ul> <li>Bachelor's degree; medical background preferred.</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About Allianz Partners</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies at Allianz Partners</h4> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>