Navigation Officer Jobs - Manama Bahrain

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Safety Officer in Bahrain, your main focus will be to ensure a safe working environment for all employees. You will work closely with staff, management, and other stakeholders to implement safety policies effectively.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Conduct Safety Inspections:</strong> Regularly inspect work areas and equipment to identify safety hazards and ensure compliance with safety regulations.</li><li><strong>Implement Safety Training:</strong> Organize training sessions for employees to educate them about safe work practices and emergency procedures.</li><li><strong>Investigate Incidents:</strong> Analyze accidents and near misses to understand their causes, preparing reports that propose corrective actions.</li><li><strong>Maintain Safety Records:</strong> Keep detailed records of safety incidents, inspections, and training sessions, ensuring accessible documentation for regulatory purposes.</li><li><strong>Advise Management:</strong> Provide expert recommendations to management on safety issues and improvements to enhance overall workplace safety.</li><li><strong>Enforce Safety Policies:</strong> Ensure that all employees adhere to safety policies and procedures, taking corrective action when necessary.</li></ul><p><strong>Required Skills and Expectations:</strong> Candidates should possess a diploma in a relevant field and have 2 to 4 years of experience in safety management. Strong communication and interpersonal skills are essential, as you will interact with various teams. A solid understanding of local safety regulations and procedures is crucial. Candidates must demonstrate a proactive attitude towards identifying and solving safety issues. Attention to detail and strong organizational skills will be necessary to maintain accurate records and reports.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidates should possess a diploma in a relevant field and have 2 to 4 years of experience in safety management. Strong communication and interpersonal skills are essential, as you will interact with various teams. A solid understanding of local safety regulations and procedures is crucial. Candidates must demonstrate a proactive attitude towards identifying and solving safety issues. Attention to detail and strong organizational skills will be necessary to maintain accurate records and reports.</p><p></p></section>

<p><h4>The after sales support - policy administrator</h4> <p>Manages the tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time.</p> <h4>What you do</h4> <ul> <li>Manages inclusion/changes of pricelists, medical networks to the client scheme and database system.</li> <li>Manages communication with the payers for prices clarification also with rest of internal stakeholders (claims, pre-cert, etc.) and any further medical inquiries.</li> <li>Maintains high quality outputs of pricelists and network updates as communicated from the payer to satisfy clients' preset standard of service and avoid any claims' leakage.</li> <li>Issues periodic or daily report on performance.</li> <li>Meets further complex requirements, such as new enhancements.</li> <li>Keeps accurate records on the various activities for internal and external review.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>What you bring</h4> <ul> <li>Bachelors degree (medical background is a plus).</li> <li>2+ years experience in TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p><strong>Agency statement</strong><br> Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>Key benefits / What we offer</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.</p> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p> <p><strong>Note:</strong> Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.</p></p><p></p>

<p>Our client, a global financial institution in Bahrain has a vacancy for Deputy Data Protection Officer for their Bahrain office. Responsibilities: -Providing guidance to the business as part of Data Protection advisory work. -Reviewing DPIAs and contracts with third party providers (where there is a touchpoint with personal data) and providing expert guidance and constructive challenge to the business. -Maintaining the firm`s record of processing activities. -Reviewing and providing recommendations regarding Data Loss Prevention exception requests sent by the business. -Leading ad hoc and scheduled Data Protection-focused compliance reviews of business units. -Managing discrete elements of the firm’s enterprise-wide Data Protection Program. -Collating and reviewing information for Data Protection related regulatory submissions (e.g. for reporting purposes) and inspections / audits.</p><p>Education and Qualifications: -Minimum 3-5 years’ experience in Data Protection Office at a regulated financial institution -Preferably holds an internationally recognized Data Protection certification e.g. from IAPP This position is exclusively for Bahraini nationals only. Those interested can send their CVs to info@1visionconsultancy.net</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary The Government Relations Executive is responsible for managing and maintaining relationships with governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports business continuity and expansion, and acts as the primary liaison between the Company and external stakeholders.</p><p>What's On Your Plate?</p><p>Serve as the Government Relations focal point for both the tMart and Logistics verticals in Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor, and governmental affairs matters, while ensuring compliance with applicable laws and supporting the expansion and day-to-day operations of both businesses.</p><p>Manage and support the establishment, licensing, renewal, and ongoing regulatory requirements for all tMart stores, Logistics operations, riders, vehicles, and related facilities, ensuring uninterrupted business operations and compliance with all relevant governmental requirements.</p><p>Handle correspondence, responses to requests, and coordinate with the Ministry of Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law enforcement authorities in relation to incidents, accidents, investigations, and official inquiries involving employees, riders, 3PL partners, or customers, and represent the Company before such authorities when required.</p><p>Manage the renewal and maintenance of all corporate licenses and official registrations, including Commercial Registration (CR), Trade License, Chamber of Commerce membership, import licenses, municipality licenses, and any other regulatory permits required for the Company's operations.</p><p>Oversee all activities on the LMRA portal, including new work visa applications, renewals, cancellations, amendments, and business visa processing.</p><p>Coordinate the issuance and renewal of employees CPR cards, liaising with the relevant government authorities and municipalities to obtain address certificates and advertising permits where required.</p><p>Administer all GOSI-related processes, including employee registration and deregistration, annual salary updates, work injury reporting, and resolving discrepancies related to employee records and invoices.</p><p>Handle the end-to-end process for employees driving licenses, including document preparation, online appointment scheduling, and coordination with the Ministry of Interior until issuance or renewal is completed.</p><p>Manage the Tamkeen portal by registering employees, identifying and applying for eligible support programs, submitting required company documentation, and following up on approvals, invoices, and reimbursements.</p><p>Coordinate the issuance of family visit visas and business visit visas through the NPRA portal, ensuring compliance with all applicable regulations and requirements.</p><p>Process and renew health certificates and other employee-related approvals with the Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant authorities.</p><p>Liaise with internal departments to obtain regulatory approvals and permits for campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other competent authorities.</p><p>Support customs clearance activities and coordinate with the relevant authorities for import and export requirements whenever applicable.</p><p>Lead the licensing and establishment process for new branches and locations, obtaining all required approvals and permits from the Ministry of Industry, municipalities, Civil Defense Authority, Ministry of Health, Ministry of Transportation and Telecommunications, and other regulatory bodies.</p><p>Handle customer complaints filed before the Consumer Protection Authority and other governmental entities, represent the Company during meetings and hearings, and coordinate with internal stakeholders to achieve amicable resolutions.</p><p>Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents before the competent authorities, embassies, and public notaries whenever required.</p><p>Represent the Company before public notaries and relevant authorities in connection with POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and other corporate governance matters.</p><p>Coordinate with sponsors, authorized signatories, shareholders, and senior management to facilitate their attendance before government authorities whenever required.</p><p>Obtain all required governmental approvals and permits related to Corporate Social Responsibility (CSR) initiatives and community engagement activities.</p><p>Monitor regulatory developments and governmental procedural changes and proactively inform the Legal and relevant business teams of any changes that may impact the Company's operations.</p><p>Manage all Traffic Directorate related processes, including vehicle registrations, registration book renewals, advertising permits, driving licenses, and any other requirements relating to riders and 3PL partners.</p><p>Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by governmental entities, including the Traffic Directorate, municipalities, Ministry of Health, and other competent authorities.</p><p>Handle the filing, registration, renewal, and protection of trademarks, trade names, logos, and intellectual property rights, and coordinate with the Trademark Authority and relevant authorities for their use in campaigns and advertising activities.</p><p>Represent the Company before governmental authorities and regulatory bodies and act as the primary point of contact for all external governmental affairs matters in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree</li><li>Minimum of 5 years experience</li><li>Time Management Skills</li><li>Customer Service Skills</li><li>Organizing Skills</li><li>Fluent in both languages Arabic and English</li><li>Communication skills (Written and Verbal)</li><li>Excel Skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is looking for a professional and guest-focused Receptionist to join our Front Office team. Key Responsibilities Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience. Handle check-in, check-out, room reservations, and guest inquiries efficiently. Process payments and maintain accurate guest records. Respond promptly to guest requests and coordinate with other departments to ensure exceptional service. Handle telephone calls, emails, and guest correspondence professionally. Maintain Front Office standards in line with Sofitel and Accor brand expectations. Ensure confidentiality of guest information and compliance with hotel procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Receptionist or Front Office Agent in a hotel environment.</li><li>Knowledge and hands-on experience with Opera Cloud is mandatory.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with a passion for hospitality.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Good command of written and spoken English.</li><li>Additional languages are an advantage.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform authentic Moroccan Hammam treatments following Sofitel and spa standards.</p><p>Ensure the highest level of guest comfort, hygiene, and satisfaction.</p><p>Prepare and maintain the Hammam treatment area and equipment.</p><p>Recommend suitable spa treatments and retail products to guests.</p><p>Maintain professional knowledge of spa treatments, products, and wellness practices.</p><p>Adhere to all health, safety, and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience as a Moroccan Bath/Hammam Therapist in a luxury hotel or spa.</p><p>Strong knowledge of traditional Moroccan bath rituals and techniques.</p><p>Excellent customer service and communication skills.</p><p>Professional appearance and positive attitude.</p><p>Ability to work flexible shifts, including weekends and holidays.</p><p>English language proficiency is required; Arabic is an advantage.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE Observe, monitor, assess and comment on all aspects of the Cabin Appearance and product team, its provisioning on board and provide continual feedback on cabin appearance and cabin Product issues that may affect the brand, the Cabin Appearance. This includes providing guidance to Operations team, Technical team, and Ground handlers, and advise that Gulf Air aircraft in both appearance standards meet the specified guidelines set by Commercial team/Marketing department and ensure that the highest standard of hygiene and cleanliness are always observed by product and cleaning contractors. KEY RESPONSIBILITIES Conduct appraisals of departing and arriving aircraft to ensure presentation and provisioning meet company standards. Monitor the Cabin Appearance program, including special audits, and coordinate with Officers on all product-related subjects. Conduct pre-audit research, submit audit scope for approval, and review audit reports prior to managerial approval. Maintain accurate data entry for audit and inspection reports and prepare periodic evaluation reports on Cabin Appearance functions. Complete audits and reports as scheduled and conduct inspections to verify compliance with operational procedures and standards. Notify management of observed areas of nonconformity and follow up on corrective action plans. Monitor inspection teams to ensure hygiene and cleanliness standards are maintained by product and cleaning contractors. Prepare daily and monthly reports on cabin check activities, achievements, observations, and new ideas for management. Report any aircraft damage immediately to engineers and Cabin Appearance team. Ensure the team inspects aircraft cleaning to maintain Gulf Air standards and that all materials used on board are approved and safe. Perform any other duties related to the job assigned by the Management. RISK, COMPLIANCE AND BUSINESS CONTINUITY Compliance Follow all, risk, compliance, and Code of Conduct requirements when performing daily duties. Complete all mandatory compliance and safety training within the required timelines. Report suspected misconduct, policy violations, or regulatory concerns through approved channels. Risk and Information Security Protect business information at all time and adhere to information security procedures. Report any discrepancies, irregularities, or suspected information-security breaches immediately. Maintain accurate and accessible documentation relevant to assigned duties. Safety (Gulf Air) Follow the SMS policy and procedures. Report hazards/unsafe conditions promptly. Report incidents/near-misses immediately. Use PPE and safe practices. Keep required safety records accurate. Follow Business Case / command center instructions when activated. Safety (Bahrain Airport Company) Comply with SMS safety procedures and guidelines Identify and report hazards, unsafe conditions and incidents promptly Use appropriate PPE and support a positive safety culture through responsible behavior Business Continuity Understand assigned BC responsibilities and follow organizational continuity plans Participate in all required BC drills, simulations, and training Remain reachable/on-call and report to work if required during Business Continuity or command center activation Notify management before international travel to support continuity planning</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION / QUALIFICATIONS Bachelor's degree in Accounting, Banking and Finance, or an equivalent major in the related field EXPERIENCE 0-2 years of experience in the related field JOB SPECIFIC SKILLS &amp; ATTRIBUTES Strong mathematical skills. Good analytical skills with experience in data analysis and performance monitoring. Ability to work under pressure and manage multiple initiatives simultaneously.</p><p>About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph CV Qualifications Passport</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Job Description Key Responsibilities: Perform authentic Moroccan Hammam treatments following Sofitel and spa standards. Ensure the highest level of guest comfort, hygiene, and satisfaction. Prepare and maintain the Hammam treatment area and equipment. Recommend suitable spa treatments and retail products to guests. Maintain professional knowledge of spa treatments, products, and wellness practices. Adhere to all health, safety, and hygiene standards</span></p><p>Your Team &amp; Working Enviroment: Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges , including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi . Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall , 5 dedicated meeting rooms , and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea &amp; Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Moroccan Bath/Hammam Therapist in a luxury hotel or spa.</li><li>Strong knowledge of traditional Moroccan bath rituals and techniques.</li><li>Excellent customer service and communication skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>English language proficiency is required; Arabic is an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><p>Job Description Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is looking for a professional and guest-focused Receptionist to join our Front Office team.</p><p>Key Responsibilities</p><ul><li>Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.</li><li>Handle check-in, check-out, room reservations, and guest inquiries efficiently.</li><li>Process payments and maintain accurate guest records.</li><li>Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.</li><li>Handle telephone calls, emails, and guest correspondence professionally.</li><li>Maintain Front Office standards in line with Sofitel and Accor brand expectations.</li><li>Ensure confidentiality of guest information and compliance with hotel procedures.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience as a Receptionist or Front Office Agent in a hotel environment.</li><li>Knowledge and hands-on experience with Opera Cloud is mandatory.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with a passion for hospitality.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Good command of written and spoken English. Additional languages are an advantage.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul><p>Your Team &amp; Working Enviroment: Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges , including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi . Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall , 5 dedicated meeting rooms , and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea &amp; Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries. Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services._x000D_ _x000D_ Our Brands include:_x000D_ _x000D_ -Raffles_x000D_ -Fairmont_x000D_ -Sofitel_x000D_ -MGallery_x000D_ -Grand Mercure_x000D_ -Pullman_x000D_ -Swissôtel_x000D_ -Novotel_x000D_ -Suite Novotel_x000D_ -Mercure_x000D_ -Thalassa sea &amp; spa_x000D_ -Adagio_x000D_ -ibis_x000D_ -ibis Styles_x000D_ -ibis budget_x000D_ -HotelF1_x000D_</p><p></p></section>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Continuing Airworthiness (CAMO) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Continuing Airworthiness (CAMO) is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure the continuing airworthiness of the aircraft managed and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA continuing-airworthiness requirements</p><p>Develop and control the Aircraft Maintenance Programme(s), including any reliability programme, and present them to BCAA for approval.</p><p>Ensure all applicable airworthiness directives and continued-airworthiness requirements are applied.</p><p>Establish and manage the required maintenance contracts, and ensure maintenance is carried out by an appropriately approved organisation and correctly released.</p><p>Manage scheduled maintenance, AD application, life-limited-part replacement and component inspections, and manage and archive continuing-airworthiness records and the technical log.</p><p>Ensure the Certificate of Airworthiness, Airworthiness Review Certificate and Noise Certificate of each aircraft remain valid, and manage airworthiness reviews where applicable.</p><p>Participate in developing the Continuing Airworthiness Management Exposition (CAME) and submit it to Compliance Monitoring for review and approval, and implement the department Safety Management System (SMS) under the Safety Manager</p><p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR), BCAA continuing-airworthiness and CAMO requirements, and associated BCAA guidance. Appointment is subject to formal nomination to and acceptance by BCAA</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Mandatory Relevant knowledge, background and experience in continuing airworthiness in accordance with the applicable Bahrain ANTR and BCAA CAMO requirements.</li><li>Aircraft maintenance engineering qualification Part-66 licence or equivalent aircraft maintenance engineering license or equivalent engineering qualification.</li><li>Comprehensive knowledge of the CAME and the approved maintenance programme.</li><li>Must be acceptable to BCAA following formal assessment.</li><li>Desirable Airbus type experience.</li><li>Experience standing up or transferring CAMO arrangements.</li><li>Experience managing sub-contracted CAMO / Part-145 interfaces.</li></ul>

<p>Beond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Crew Training to lead the development, certification and oversight of crew training for our Bahrain AOC, ensuring our flight and cabin crew training programmes meet all regulatory and operational requirements, based in Manama, Bahrain. The Nominated Postholder Crew Training is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure safe and secure operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility</p><p>Plan and co-ordinate all initial, conversion and recurrent training with the Manager Flight Crew Training, on a rolling strategy of at least six months.</p><p>Maintain records of all training activities and individual flight-crew records for initial, conversion and recurrent training.</p><p>Be responsible for the contents of Operations Manual Part D and keep the department current with all revisions.</p><p>Perform or delegate line checks and ensure course candidates meet prerequisite standards.</p><p>Ensure instructors maintain competence through spot-checks and standardisation briefings, and perform annual standardisation checks.</p><p>Decide training plans to ensure adequate crew numbers per fleet in coordination with the Accountable Manager, and implement the department Safety Management System (SMS) under the Safety Manager</p><p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>The postholder or their nominated deputy must be a current Type Rating Instructor or Type Rating Examiner (TRI/TRE) on a type or class operated under the AOC</li><li>Thorough knowledge of the AOC holder's crew-training concept for flight, cabin and other crew</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system</li><li>Must be acceptable to BCAA following formal assessment</li><li>Airbus A320/A321 TRI/TRE currency.</li><li>Experience building and standardising training programmes in a start-up or multi-fleet environment.</li><li>Familiarity with EBT/CBT implementation.</li></ul>

<p>Beond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Flight Operations to lead the development, certification and oversight of the Flight Operations function for our Bahrain AOC, based in Manama, Bahrain. The Nominated Postholder Flight Operations is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure safe and efficient flight operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility</p><p>Determine flight operational standards, practices and safety policy, ensure compliance with the applicable regulations and the AOC, and provide effective Standard Operating Procedures</p><p>Define the Flight Operations budget and oversee Flight Operations Support, including Crew Scheduling and Operations Control</p><p>Assess and review route and aerodrome selection and flight-crew competency, and liaise with the Nominated Postholder Ground Operations on new airports and handling requirements</p><p>Issue, or delegate the issue of, Operations Manual Parts A, B and C, the Cabin Safety Manual and the Cabin Operations Manual, and implement new BCAA/EASA/ICAO requirements, in coordination with Compliance Monitoring Lead</p><p>Crew Resource Management and implement the department Safety Management System (SMS) under the Safety Manager</p><p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Hold, or have held, a valid flight crew licence (ATPL/CPL) with ratings appropriate to a type of operation conducted under the AOC (Bahrain CAR-OPS / ORO.AOC.135).</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain CAR-OPS / ORO.AOC.135).</li><li>Practical experience and expertise in the application of aviation safety standards and safe operating practices.</li><li>Thorough knowledge of the applicable Bahrain ANTR and BCAA requirements, Operations Manual structure and flight-time-limitation schemes</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Current or recent command on the Airbus A320/A321 family.</li><li>Prior experience as a nominated postholder / a new-AOC stand-up.</li><li>ICAO English Level 4 or above where operational.</li></ul>

<p>Beond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Ground Operations to lead the development, certification and oversight of the ground operations function for our Bahrain AOC, based in Manama, Bahrain. The Nominated Postholder Ground Operations is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure safe and secure operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility, and set Ground Operations safety standards</p><p>Define the Ground Operations budget and liaise with the Nominated Postholder Flight Operations on new airports and unique ground-handling or loading requirements</p><p>Oversee and coordinate ground-handling contracts and the outsourcing of ground-handling functions</p><p>Ensure all aircraft are operated in compliance with the AOC and that Compliance Monitoring findings are followed up and closed in a timely manner</p><p>Supervise ground crew and their licences, medicals and ratings, and check that procedures and flight-safety standards are applied, taking corrective action where needed</p><p>Provide oversight and control of the carriage of dangerous goods and the identification and mitigation of hazards and risks</p><p>Issue handling documents in accordance with the applicable Bahrain ANTR and BCAA requirements, ICAO, IATA and airport-authority regulations, establish and issue the Ground Operations Manual (GOM), and implement the department Safety Management System (SMS) under the Safety Manager</p><p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Thorough knowledge of the AOC holder's ground operations concept and the applicable Bahrain ANTR and BCAA AOC certification requirements</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position</li><li>Knowledge of the applicable Bahrain ANTR and BCAA requirements, dangerous-goods regulations and ground-handling standards</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system</li><li>Must be acceptable to BCAA following formal assessment</li><li>Working knowledge of IATA AHM / IGOM.</li><li>Experience managing third-party ground-handling providers.</li><li>Station or AOC start-up experience.</li></ul>

<p><h4>About the company</h4> <p>Beyond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Continuing Airworthiness (CAMO) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama.</p> <h4>Role overview</h4> <p>The Nominated Postholder Continuing Airworthiness (CAMO) is appointed by, and reports to, the Accountable Manager, and is responsible for:</p> <ul> <li>Ensure the continuing airworthiness of the aircraft managed and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA continuing-airworthiness requirements</li> <li>Develop and control the Aircraft Maintenance Programme(s), including any reliability programme, and present them to BCAA for approval</li> <li>Ensure all applicable airworthiness directives and continued-airworthiness requirements are applied</li> <li>Establish and manage the required maintenance contracts, and ensure maintenance is carried out by an appropriately approved organisation and correctly released</li> <li>Manage scheduled maintenance, AD application, life-limited-part replacement and component inspections, and manage and archive continuing-airworthiness records and the technical log</li> <li>Ensure the Certificate of Airworthiness, Airworthiness Review Certificate and Noise Certificate of each aircraft remain valid, and manage airworthiness reviews where applicable</li> <li>Participate in developing the Continuing Airworthiness Management Exposition (CAME) and submit it to Compliance Monitoring for review and approval, and implement the department Safety Management System (SMS) under the Safety Manager</li> </ul> <h4>Requirements</h4> <p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR), BCAA continuing-airworthiness and CAMO requirements, and associated BCAA guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p> <h4>Mandatory</h4> <ul> <li>Relevant knowledge, background and experience in continuing airworthiness in accordance with the applicable Bahrain ANTR and BCAA CAMO requirements</li> <li>Aircraft maintenance engineering qualification — Part-66 licence or equivalent aircraft maintenance engineering license or equivalent engineering qualification</li> <li>Comprehensive knowledge of the CAME and the approved maintenance programme</li> <li>Must be acceptable to BCAA following formal assessment</li> </ul> <h4>Desirable</h4> <ul> <li>Airbus type experience</li> <li>Experience standing up or transferring CAMO arrangements</li> <li>Experience managing sub-contracted CAMO/Part-145 interfaces</li> </ul> <h4>Benefits</h4> <p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.</p> <p>If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p></p><p></p>

<p><h4>About the role</h4> <p><strong>Beyond</strong> is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Ground Operations to lead the development, certification, and oversight of the ground operations function for our Bahrain AOC, based in Manama, Bahrain.</p> <p>The Nominated Postholder Ground Operations is appointed by, and reports to, the Accountable Manager, and is responsible for:</p> <ul> <li>Ensuring safe and secure operations and remaining in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility, and setting Ground Operations safety standards</li> <li>Defining the Ground Operations budget and liaising with the Nominated Postholder – Flight Operations on new airports and unique ground-handling or loading requirements</li> <li>Overseeing and coordinating ground-handling contracts and the outsourcing of ground-handling functions</li> <li>Ensuring all aircraft are operated in compliance with the AOC and that Compliance Monitoring findings are followed up and closed in a timely manner</li> <li>Supervising ground crew and their licences, medicals, and ratings, and checking that procedures and flight-safety standards are applied, taking corrective action where needed</li> <li>Providing oversight and control of the carriage of dangerous goods and the identification and mitigation of hazards and risks</li> <li>Issuing handling documents in accordance with the applicable Bahrain ANTR and BCAA requirements, ICAO, IATA, and airport-authority regulations, establishing and issuing the Ground Operations Manual (GOM), and implementing the department Safety Management System (SMS) under the Safety Manager</li> </ul> <h4>Requirements</h4> <p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p> <h4>Mandatory</h4> <ul> <li>Thorough knowledge of the AOC holder's ground operations concept and the applicable Bahrain ANTR and BCAA AOC certification requirements</li> <li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position</li> <li>Knowledge of the applicable Bahrain ANTR and BCAA requirements, dangerous-goods regulations, and ground-handling standards</li> <li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system</li> <li>Must be acceptable to BCAA following formal assessment</li> </ul> <h4>Desirable</h4> <ul> <li>Working knowledge of IATA AHM / IGOM</li> <li>Experience managing third-party ground-handling providers</li> <li>Station or AOC start-up experience</li> </ul> <h4>Benefits</h4> <p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.</p> <p>If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p></p><p></p>

<p><h4>Company overview</h4> <p>Beyond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a nominated postholder flight operations to lead the development, certification and oversight of the flight operations function for our Bahrain AOC, based in Manama, Bahrain.</p> <h4>Role summary</h4> <p>The nominated postholder flight operations is appointed by, and reports to, the accountable manager, and is responsible for:</p> <ul> <li>Ensuring safe and efficient flight operations and remaining in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility</li> <li>Determining flight operational standards, practices and safety policy, ensuring compliance with the applicable regulations and the AOC, and providing effective standard operating procedures</li> <li>Defining the flight operations budget and overseeing flight operations support, including crew scheduling and operations control</li> <li>Assessing and reviewing route and aerodrome selection and flight-crew competency, and liaising with the nominated postholder – ground operations on new airports and handling requirements</li> <li>Issuing, or delegating the issue of, operations manual parts A, B and C, the cabin safety manual and the cabin operations manual, and implementing new BCAA/EASA/ICAO requirements, in coordination with compliance monitoring</li> <li>Leading crew resource management and implementing the department safety management system (SMS) under the safety manager</li> </ul> <h4>Requirements</h4> <p>This is a nominated postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p> <h5>Mandatory</h5> <ul> <li>Hold, or have held, a valid flight crew licence (ATPL/CPL) with ratings appropriate to a type of operation conducted under the AOC (Bahrain CAR-OPS / ORO.AOC.135)</li> <li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain CAR-OPS / ORO.AOC.135)</li> <li>Practical experience and expertise in the application of aviation safety standards and safe operating practices</li> <li>Thorough knowledge of the applicable Bahrain ANTR and BCAA requirements, operations manual structure and flight-time-limitation schemes</li> <li>Must be acceptable to BCAA following formal assessment</li> </ul> <h5>Desirable</h5> <ul> <li>Current or recent command on the Airbus A320/A321 family</li> <li>Prior experience as a nominated postholder / a new-AOC stand-up</li> <li>ICAO English Level 4 or above where operational</li> </ul> <h4>Benefits</h4> <p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.</p> <p>If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p></p><p></p>

<p><h4>About the role</h4> <p>Beyond is the world's first premium leisure airline. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Crew Training to lead the development, certification and oversight of crew training for our Bahrain AOC, ensuring our flight and cabin crew training programmes meet all regulatory and operational requirements, based in Manama, Bahrain.</p> <p>The Nominated Postholder Crew Training is appointed by, and reports to, the Accountable Manager, and is responsible for:</p> <ul> <li>Ensure safe and secure operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility</li> <li>Plan and co-ordinate all initial, conversion and recurrent training with the Manager Flight Crew Training, on a rolling strategy of at least six months</li> <li>Maintain records of all training activities and individual flight-crew records for initial, conversion and recurrent training</li> <li>Be responsible for the contents of Operations Manual Part D and keep the department current with all revisions</li> <li>Perform or delegate line checks and ensure course candidates meet prerequisite standards</li> <li>Ensure instructors maintain competence through spot-checks and standardisation briefings, and perform annual standardisation checks</li> <li>Decide training plans to ensure adequate crew numbers per fleet in coordination with the Accountable Manager, and implement the department Safety Management System (SMS) under the Safety Manager</li> </ul> <h4>Requirements</h4> <p>This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance. Appointment is subject to formal nomination to and acceptance by BCAA.</p> <h4>Mandatory</h4> <ul> <li>The postholder or their nominated deputy must be a current Type Rating Instructor or Type Rating Examiner (TRI/TRE) on a type or class operated under the AOC</li> <li>Thorough knowledge of the AOC holder's crew-training concept for flight, cabin and other crew</li> <li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position</li> <li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system</li> <li>Must be acceptable to BCAA following formal assessment</li> </ul> <h4>Desirable</h4> <ul> <li>Airbus A320/A321 TRI/TRE currency</li> <li>Experience building and standardising training programmes in a start-up or multi-fleet environment</li> <li>Familiarity with EBT/CBT implementation</li> </ul> <h4>Benefits</h4> <p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.</p> <p>If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p></p><p></p>

<p>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements. Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy. Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation. Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed. Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan. Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.</p><p>This is a nominated Security Manager position under the operator's Security Programme and the applicable Bahrain aviation-security requirements. The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.</p><p><strong>Mandatory</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul><p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group. If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul>