Job Description

Roles & Responsibilities

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a professional and guest-focused Receptionist to join our Front Office team.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
• Handle check-in, check-out, room reservations, and guest inquiries efficiently.
• Process payments and maintain accurate guest records.
• Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.
• Handle telephone calls, emails, and guest correspondence professionally.
• Maintain Front Office standards in line with Sofitel and Accor brand expectations.
• Ensure confidentiality of guest information and compliance with hotel procedures.

Desired Candidate Profile

• Previous experience as a Receptionist or Front Office Agent in a hotel environment.
• Knowledge and hands-on experience with Opera Cloud is mandatory.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for hospitality.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good command of written and spoken English. Additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.

Your Team & Working Enviroment: Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges , including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi . Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall , 5 dedicated meeting rooms , and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_ _x000D_ From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services._x000D_ _x000D_ Our Brands include:_x000D_ _x000D_ -Raffles_x000D_ -Fairmont_x000D_ -Sofitel_x000D_ -MGallery_x000D_ -Grand Mercure_x000D_ -Pullman_x000D_ -Swissôtel_x000D_ -Novotel_x000D_ -Suite Novotel_x000D_ -Mercure_x000D_ -Thalassa sea & spa_x000D_ -Adagio_x000D_ -ibis_x000D_ -ibis Styles_x000D_ -ibis budget_x000D_ -HotelF1_x000D_