Quality Control Manager Jobs in Bahrain
215 Jobs Found
Bahrain - Bahrain
<p>JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p>CORE WORK ACTIVITIES</p><p>Assisting in Management of Restaurant Team</p><ul><li>Handles employee questions and concerns.</li><li>Monitors employees to ensure performance expectations are met.</li><li>Provides feedback to employees based on observation of service behaviors.</li><li>Assists in supervising daily shift operations.</li><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul><p>Conducting Day-to-Day Restaurant Operations</p><ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li><li>Ensures compliance with all restaurant policies, standards and procedures.</li><li>Monitors alcohol beverage service in compliance with local laws.</li><li>Manages to achieve or exceed budgeted goals.</li><li>Performs all duties of restaurant employees and related departments as necessary.</li><li>Opens and closes restaurant shifts.</li></ul><p>Providing Exceptional Customer Service</p><ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li>Encourages employees to provide excellent customer service within guidelines.</li><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li><li>Strives to improve service performance.</li><li>Sets a positive example for guest relations.</li><li>Assists in the review of comment cards and guest satisfaction results with employees.</li><li>Meets and greets guests.</li></ul><p>Conducting Human Resource Activities</p><ul><li>Supervises on-going training initiatives.</li><li>Uses all available on the job training tools for employees.</li><li>Communicates performance expectations in accordance with job descriptions for each position.</li><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul><p>Additional Responsibilities</p><ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li><li>Assists servers and hosts on the floor during meal periods and high demand times.</li><li>Recognizes good quality products and presentations.</li><li>Supervises daily shift operations in absence of Restaurant Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>
AccorHotel
Bahrain - Manama
<p>To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times. Ensure all reservations are accurately actioned within the same working day To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level.</p><p><strong>Desired Candidate Profile</strong></p><p>English Language - Fluency is required</p><p>Knowledge of the Arabic language is an advantage</p><p>Previous experience in a similar capacity is required/preferred in Accor Hotels</p><p>Excellent telephone presentation, sales skills, and ability to sell is a plus</p><p>Highly interactive and people-friendly attitude</p><p>Knowledge of Opera PMS is mandatory</p>
Confidential
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p><b>Job Overview: </b>We are looking for a talented Events Operation Manager with 1-3 years of proven experience, specifically in managing both mega and small events and possessing expertise in ticketing management. The ideal candidate is a Saudi national passionate about the events industry, eager to contribute their skills to our team, and has a keen interest in being part of impactful events across the region.</p><p>The Event Operations Manager will work within the Operations Team where the primary focus of the role is to ensure that all activity events are accurately recorded, consolidated and reported against such that accurate KPI reporting is achieved.</p><p>Key Responsibilities</p><ul><li>Oversee the entire event operation, including planning, coordination, and execution of mega and small events, ensuring seamless execution and client satisfaction.</li><li>Utilize your ticketing expertise to effectively manage ticketing processes and operations as an integral part of the event scope.</li><li>Collaborate closely with internal teams and external stakeholders to coordinate ticket sales, distribution, and tracking, ensuring a smooth ticketing experience for attendees.</li><li>Leverage your experience in managing mega events, small events, or both, to streamline processes and optimize resource allocation based on the event scale and requirements.</li><li>Work with vendors, contractors, and partners to negotiate contracts and manage relationships, focusing on cost-effectiveness and high-quality services.</li><li>Provide insights and strategic input to align event strategies with the company's objectives and enhance overall event experiences.</li><li>Conduct post-event evaluations to analyze success, gather feedback, and derive actionable insights for future events.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1-3 years of proven experience in event operations, specializing in both mega and small events.</li><li>Bachelor's degree in Event Management, Business Administration, or a related field.</li><li>Technical background in software, hardware, or network is a significant advantage.</li><li>Strong understanding and experience in managing ticketing operations as a part of the event scope.</li><li>Previous experience in working in Riyadh or Jeddah, especially during the event seasons, is a plus.</li><li>Experience in working on F1 events or any international events is a significant advantage.</li></ul><p></p></section>
Bitoasis
Bahrain - Bahrain
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Business Development Manager will be the driving force behind our customer acquisition and market expansion strategies. You will be responsible for identifying, prospecting, and onboarding a diverse portfolio of clients, ranging from retail user networks and High-Net-Worth Individuals (HNWIs) to institutional investors, family offices, and corporate partners.</p><p>Key Responsibilities</p><p>Institutional & Corporate Growth (B2B)</p><ul><li>Identify and pitch to institutional clients, including hedge funds, family offices, asset managers, and proprietary trading firms in Bahrain and the wider GCC.</li><li>Onboard corporate clients seeking corporate crypto treasury solutions, payment gateways, or OTC trading services.</li><li>Develop relationships with liquidity providers and market makers to enhance exchange depth.</li><li>Manage the end-to-end B2B sales cycle, from initial outreach and platform demonstration to contract negotiation and successful onboarding.</li></ul><p>Retail & High-Net-Worth Individual (HNWI) Expansion (B2C)</p><ul><li>Collaborate with the marketing team to design and execute high-impact retail user acquisition campaigns, referral programs, and affiliate networks.</li><li>Build a pipeline of HNWIs and VIP traders, offering them white-glove onboarding and tailored VIP account services.</li><li>Attend and represent the exchange at local and regional blockchain, fintech, and financial networking events to drive brand awareness and user adoption.</li></ul><p>Strategic Partnerships & Ecosystem Building</p><ul><li>Forge strategic alliances with traditional financial institutions (banks, payment processors) in Bahrain to create fiat on/off ramp synergies.</li><li>Partner with regional blockchain projects, web3 communities, and influencers to funnel traffic to the exchange.</li><li>Cross-sell exchange products, including staking, yield generation, and API integration, maximizing the lifetime value of acquired partners.</li></ul><p>Market Intelligence & Compliance</p><ul><li>Act as the voice of the customer, gathering feedback across all segments to inform the product roadmap and user experience enhancements.</li><li>Ensure all business development activities strictly adhere to the Central Bank of Bahrain s (CBB) Crypto-Asset Module and local AML/KYC regulations.</li><li>Track and report on KPIs, conversion rates, and pipeline health using CRM software (e.g., Salesforce, HubSpot).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8+ years of proven success in Business Development, B2B Sales, or Partnerships.</li><li>At least 1-2 years specifically within the cryptocurrency, blockchain, or fintech space (Preffered).</li><li>An existing, warm network of institutional players, family offices, or HNWI clients in Bahrain and the GCC region is a massive advantage.</li><li>Deep understanding of digital assets, spot/margin trading, OTC desks, APIs, and the broader Web3 ecosystem.</li><li>Familiarity with the financial regulatory landscape in Bahrain (CBB) and the MENA region.</li><li>Exceptional presentation, negotiation, and communication skills.</li><li>Ability to explain complex technical and financial concepts to both retail novices and sophisticated institutional traders.</li><li>Fluent in English (Arabic is highly preferred to engage local markets effectively).</li></ul><p></p></section>
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>
Confidential
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a commercially driven and relationship-focused Sales & Partnerships Manager to lead the growth of our business in Bahrain. As one of the GCC s fastest-growing platforms, we are looking for someone who is passionate about building meaningful partnerships and driving commercial success in an established market. In this role, you will be responsible for expanding our portfolio of brand partners, strengthening existing relationships, and driving commercial growth across Bahrain. Working closely with leadership, you will play a key role in accelerating our market presence, identifying new business opportunities, and ensuring the platform continues to grow as a leading destination for youth engagement in the GCC.</p><p><b>Responsibilities</b></p><ul><li>Drive the company s commercial growth by identifying, developing, and closing new partnership opportunities across Bahrain</li><li>Build and manage a strong pipeline of prospective brand partners and strategic accounts</li><li>Develop and maintain long-term relationships with existing partners, ensuring high levels of engagement, retention, and growth</li><li>Identify opportunities to expand partnerships through new campaigns, activations, and commercial initiatives</li><li>Collaborate with internal teams to ensure successful execution of partner campaigns and deliver an excellent partner experience</li><li>Monitor market trends, competitor activity, and consumer behavior to identify new growth opportunities</li><li>Represent the company at client meetings, networking events, and industry gatherings to strengthen the brand s presence in the market</li><li>Own commercial targets and consistently deliver against revenue and partnership KPIs</li><li>Provide market insights and recommendations to leadership on new verticals, partnership opportunities, and business growth strategies</li><li>Work cross-functionally with marketing, operations, and product teams to support business objectives and enhance the overall platform offering</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bahraini national preferred</li><li>4+ years of experience in sales, business development, partnerships, account management, or commercial roles.</li><li>Proven track record of acquiring new business and managing strategic client relationships</li><li>Existing network across brands, restaurants, retailers, lifestyle, hospitality, FMCG, or relevant industries in Bahrain is highly desirable</li><li>Strong understanding of the Bahraini market, consumer trends, and local business landscape</li><li>Demonstrated ability to meet and exceed commercial targets</li><li>Excellent relationship-building, negotiation, presentation, and communication skills</li><li>Self-motivated, proactive, and comfortable working in a fast-paced, high-growth environment</li><li>Strong commercial mindset with the ability to identify opportunities and convert them into long-term partnerships</li><li>Arabic and English fluency preferred</li><li>Based in Bahrain and available to start immediately</li></ul><p></p></section>
Bahrain - Bahrain
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p>CORE WORK ACTIVITIES</p><p>Assisting in Management of Restaurant Team</p><ul><li>Handles employee questions and concerns.</li><li>Monitors employees to ensure performance expectations are met.</li><li>Provides feedback to employees based on observation of service behaviors.</li><li>Assists in supervising daily shift operations.</li><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul><p>Conducting Day-to-Day Restaurant Operations</p><ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li><li>Ensures compliance with all restaurant policies, standards and procedures.</li><li>Monitors alcohol beverage service in compliance with local laws.</li><li>Manages to achieve or exceed budgeted goals.</li><li>Performs all duties of restaurant employees and related departments as necessary.</li><li>Opens and closes restaurant shifts.</li></ul><p>Providing Exceptional Customer Service</p><ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li>Encourages employees to provide excellent customer service within guidelines.</li><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li><li>Strives to improve service performance.</li><li>Sets a positive example for guest relations.</li><li>Assists in the review of comment cards and guest satisfaction results with employees.</li><li>Meets and greets guests.</li></ul><p>Conducting Human Resource Activities</p><ul><li>Supervises on-going training initiatives.</li><li>Uses all available on the job training tools for employees.</li><li>Communicates performance expectations in accordance with job descriptions for each position.</li><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul><p>Additional Responsibilities</p><ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li><li>Assists servers and hosts on the floor during meal periods and high demand times.</li><li>Recognizes good quality products and presentations.</li><li>Supervises daily shift operations in absence of Restaurant Manager.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p></p></section>
Gulf Air
Bahrain - Bahrain
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Purpose Lead and manage the organization s cyber security operations, vulnerability management, cloud and infrastructure security, and security automation activities by implementing effective security controls, ensuring compliance with cyber security standards, strengthening threat detection and incident response capabilities, and embedding secure practices across technology operations to safeguard organizational systems, applications, and information assets.</p><p>Roles & Responsibilities</p><ul><li>Conduct thorough security audits to identify vulnerabilities and implement actionable improvements.</li><li>Develop and enforce robust Privilege Access Management (PAM) strategies to protect sensitive resources.</li><li>Create and maintain Security Hardening Guidelines in compliance with CIS or SITG Benchmarks, ensuring secure configurations across all systems.</li><li>Design and deploy automated processes for cybersecurity tasks using Python scripting.</li><li>Manage the organization s Vulnerability Management Program, including regular scanning, assessment, remediation, and reporting.</li><li>Implement and oversee Security Automation processes to streamline threat detection, incident response, and compliance checks.</li><li>Continuously monitor security systems to detect, respond to, and resolve potential incidents promptly.</li><li>Respond to cybersecurity incidents with effective containment, resolution, and detailed after-action reporting.</li><li>Collaborate with IT, DevOps, and other teams to embed security practices into all phases of the SDLC.</li><li>Monitor and maintain security tools such as SIEM, IDS/IPS, DLP, and endpoint protection solutions.</li><li>Oversee the design, implementation, and management of security architectures for cloud-based and on-premise infrastructures.</li><li>Perform periodic reviews of firewall configurations, user access controls, and other security mechanisms to optimize protection.</li><li>Maintain the organization s cybersecurity framework and ensure alignment with industry standards and regulations.</li><li>Proactively evaluate and deploy emerging cybersecurity technologies to mitigate evolving threats.</li><li>Act as the primary contact for security incidents and collaborate with external teams for escalated support.</li><li>Provide leadership in implementing threat intelligence strategies, ensuring continuous improvement of the organization's security posture.</li></ul><p>Skills & Technologies Required</p><ul><li>Threat Detection and Response using any of these tools (Microsoft Defender XDR, Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft Defender for Endpoint).</li><li>Vulnerability Management using any of these tools (Nessus, Qualys, OpenVAS).</li><li>privilege Access Management (PAM) using any of these tools (Wallix, CyberArk, BeyondTrust).</li><li>Security Automation and Orchestration using any of these tools (Python, Splunk Phantom, Cortex XSOAR, Azure Sentinel ).</li><li>DevSecOps using any of these tools (SonarQube, GitHub Actions, AWS CodePipeline).</li><li>Security Hardening and Compliance using any of these tools (CIS Benchmarks, SITG Benchmarks, Qualys Policy Compliance).</li><li>Cloud Security using any of these tools (AWS Security Hub, Azure Security Center, Microsoft Defender for Cloud).</li><li>Network Security using any of these tools (Palo Alto Networks, Fortinet, Cisco ASA, Snort, Suricata).</li><li>Endpoint Security using any of these tools (Microsoft Defender for Endpoint, CrowdStrike Falcon, SentinelOne).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field (Master s degree preferred).</li><li>Relevant certifications such as CISSP, CISM, CEH, CompTIA Security+, or equivalent.</li><li>A minimum of 6 years of experience in the related field.</li></ul><p></p></section>
Confidential
Bahrain - Bahrain
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsibilities and essential job functions include but are not limited to the following:</p><p>Assist supervisors with management issues and Heartist development</p><p>Attend professional conferences and professional development seminars</p><p>Accommodate VIP guest preferences and special requests</p><p>Maintain warrantees and service agreements on all equipment, work with engineering to resolve any malfunctions and initiate repair.</p><p>Review hotel occupancy forecasts and recreation schedules</p><p>Assist with guest relations and scheduling when necessary</p><p>Handle emergency situations with urgency and discretion</p><p>Assign job tasks to recreation personnel as suited to their position and ability</p><p>Implement and ensure correct records of all recreation promotions, analyze the results, and establish action plans to improve marketing strategy</p><p>Check that all areas of the recreation are set as per the standard operating manual</p><p>Evaluate operations and procedures and implement improvements</p><p>Ensure that inventories are conducted regularly and accurately for all retail, professional products and expendable items.</p><p>Efficiently manage retail inventories and stock keeping units movement</p><p>Generate monthly and quarterly performance projections by stock keeping units as well as promotional activities</p><p>Address all damages and repairs</p><p>Maintain a clean and well organized back stock area</p><p>Maximize inventory turns on all stock keeping units</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous 2-3 years of experience in a 5-star hotel</p><p>Excellent communication and organizational skills</p><p>Strong interpersonal and problem solving abilities</p><p>Highly responsible & reliable</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times.</p><p></p></section>
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</p><p>You have built teams and led cross-functional projects at scale.</p><p>You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</p><p>You can interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><p>You have excellent analytical and communication skills and always like to be hands-on with several tools.</p><p>You have excellent analytical and communication skills and always like to be hands-on with several tools.</p><p>Additionally, you have robust interpersonal and intercultural skills.</p><p>You can inspire several teams and stakeholders to rally behind a mission.</p><h2>Language skills:</h2><p>Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
Confidential
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. You can interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools. You have excellent analytical and communication skills and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
AccorHotels Middle East
Bahrain
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><ul><li>Overseeing day-to-day operations of the Housekeeping department to ensure that the facility and guestrooms are clean and orderly. </li><li>Ensure the staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards. </li><li>Ensures that projects/department milestones/goals are met and within budget. </li><li>Organizing workflow and ensuring that associates understand their duties or delegated tasks. </li></ul><br>Qualifications<br><br><ul><li>Minimum of 6 years' experience in Housekeeping with 3 years at a management level. </li><li>Good working knowledge of MS Excel, Word, & Powerpoint. </li><li>High Degree of professionalism with sound human resources management and business acumen capabilities. </li></ul><br>Additional Information<br><br><ul><li>English and conversational Arabic /Hindi </li><li>Team player and dedication </li></ul> </div>
Showaiter Delights
Bahrain - Muharraq government
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>*Job Purpose:</p><p>The accountant is responsible for managing human resources and administrative tasks. This role involves overseeing recruitment, employee relations, and ensuring compliance with labour laws. It is also responsible for ensuring that all government related tasks pertaining to new and pre-existing employees are completed on time and the organization remains up to date with legal regulations.</p><p>*Key Responsibilities:</p><p>Recruitment and Onboarding</p><p>‒ Manage the recruitment process, including job postings, screening resumes, and conducting interviews.</p><p>‒ Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization.</p><p>Employee Relations</p><p>‒ Serve as a point of contact for employee inquiries and concerns.</p><p>‒ Promote a positive work environment and address employee issues promptly and effectively.</p><p>Performance Management</p><p>‒ Assist in the development and implementation of performance appraisal systems.</p><p>‒ Support managers in conducting performance reviews and providing feedback.</p><p>Training and Development</p><p>‒ Identify training needs and organize orientation and professional development programs.</p><p>‒ Maintain training records and monitor employee participation.</p><p>Policy Development and Compliance</p><p>‒ Develop, implement, and update HR policies and procedures to ensure compliance with labor laws and regulations.</p><p>‒ Ensure that employees are informed about HR policies and benefits.</p><p>Payroll</p><p>‒ Support payroll processing and maintain accurate employee records.</p><p>Employee Records Management:</p><p>‒ Maintain accurate and up-to-date employee records, including personal information, employment contracts, and performance evaluations.</p><p>Administrative Support</p><p>‒ Oversee general office administration, including facilities management and office supplies.</p><p>‒ Maintain and update employee records and databases.</p><p>Government Relations</p><p>‒ Process, forward and collect legal documents related to government & LMRA transactions (work visa, work permit, etc.).</p><p>‒ Work with agents for completion of tasks.</p><p>Reporting and Analysis</p><p>‒ Prepare HR & Admin related reports and metrics for management review.</p><p>Assist in analyzing employee data to inform HR strategies.</p><p>*Key Performance Indicators (KPI’s):</p><p>‒ Recruitment & Employee onboarding efficiency</p><p>‒ Employee Records Accuracy</p><p>‒ Compliance with Laws & Regulations</p><p>‒ Timeliness of Payroll Processing</p><p>‒ # of Government Violations</p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications and Experience:</p><p>‒ Bachelor’s degree in HR and/or business.</p><p>‒ Min 5 years’ experience in related sector</p><p>*Skills:</p><p>‒ Strong knowledge of HR practices and labor laws.</p><p>‒ Excellent communication and interpersonal skills.</p><p>‒ Proficient in HR software and Microsoft Office Suite.</p><p>‒ Strong organizational skills and attention to detail.</p><p>‒ Ability to handle sensitive information with confidentiality.</p><br><p></p></section>
Bahrain
Bahrain - Bahrain
<p><h4>About the role</h4>
<p>We’re hiring a sales manager to lead, coach, and scale a high-performing sales team. This is not a “monitor the team” role.</p>
<p>You will:<br>
<strong>Drive team performance and revenue outcomes<br>
Build and optimize sales processes<br>
Own pipeline, forecasting, and conversion improvements</strong></p>
<p>If you’ve led teams, improved performance, and consistently hit targets — this role is built for you.</p>
<h4>What you’ll own</h4>
<p><strong>1. Team leadership & performance</strong><br>
Lead and manage a team of SDRs, BDRs, and/or account executives<br>
Set clear:<br>
- Targets<br>
- KPIs<br>
- Activity benchmarks<br>
Drive accountability across the team<br>
Run performance reviews and weekly check-ins</p>
<p><strong>2. Coaching & development</strong><br>
Conduct regular 1:1 coaching sessions<br>
Improve:<br>
- Sales skills<br>
- Messaging<br>
- Objection handling<br>
Identify underperformance early and take action<br>
Develop top performers into future leaders</p>
<p><strong>3. Sales process & strategy</strong><br>
Optimize the full funnel:<br>
Lead ? Opportunity ? Close<br>
Build and refine:<br>
- Playbooks<br>
- Scripts<br>
- Sales workflows<br>
Improve pipeline conversion at every stage</p>
<p><strong>4. Pipeline management & forecasting</strong><br>
Monitor pipeline health and coverage<br>
Analyze deal flow and conversion rates<br>
Deliver accurate forecasts using:<br>
- HubSpot<br>
- Salesforce<br>
Build action plans to hit revenue targets</p>
<p><strong>5. Hiring & onboarding</strong><br>
Support hiring and evaluation of new sales reps<br>
Own onboarding and ramp-up process<br>
Ensure new hires become productive quickly</p>
<p><strong>6. Marketing & leadership alignment</strong><br>
Work closely with marketing on:<br>
- Lead quality<br>
- Messaging<br>
- Campaign performance<br>
Provide feedback loops to improve pipeline generation<br>
Partner with leadership on:<br>
- Strategy<br>
- Growth planning<br>
- Revenue insights</p>
<p><strong>7. CRM & operational discipline</strong><br>
Ensure strict CRM hygiene and usage<br>
Track all activities, deals, and outcomes accurately<br>
Build a culture of data-driven sales execution</p>
<h4>What makes you a strong fit</h4>
<p>You’ve led teams — not just sold individually<br>
You focus on team performance, not just activity tracking<br>
You understand:<br>
- Pipeline<br>
- Conversion<br>
- Revenue drivers<br>
You’re both:<br>
- Strategic (planning)<br>
- Tactical (coaching + execution)<br>
You take ownership of results</p>
<h4>Must-have requirements</h4>
<p>3+ years experience in:<br>
- Sales management<br>
- Business development leadership<br>
Proven track record of:<br>
- Hitting revenue targets<br>
- Improving team performance<br>
Strong understanding of full sales cycle<br>
Experience with:<br>
- HubSpot<br>
- Salesforce<br>
Excellent communication and leadership skills<br>
Strong analytical and problem-solving ability</p>
<h4>Nice to have</h4>
<p>Experience in:<br>
- B2B SaaS<br>
- Agencies<br>
- High-growth startups<br>
Background in:<br>
- Sales enablement<br>
- Training programs<br>
Experience scaling teams or processes</p>
<h4>What a typical day looks like</h4>
<p>Review pipeline and team performance metrics<br>
Conduct coaching sessions and team check-ins<br>
Analyze conversion data and identify gaps<br>
Align with marketing on lead quality and messaging<br>
Forecast revenue and update leadership<br>
Support reps in closing deals or improving performance</p>
<p>In short:<br>
You ensure the team hits targets, improves consistently, and drives revenue growth.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Team quota attainment (monthly/quarterly)</li>
<li>Revenue growth</li>
<li>Pipeline conversion rates</li>
<li>Sales cycle efficiency</li>
<li>Forecast accuracy</li>
<li>Team retention and performance improvement</li>
</ul>
<h4>Why this role stands out</h4>
<p>Full ownership of sales team performance and revenue<br>
Opportunity to build and scale systems<br>
Direct impact on company growth<br>
Remote flexibility with structured expectations<br>
Clear growth path into senior leadership</p>
<h4>Interview process</h4>
<p>Initial screening<br>
Recruiter interview<br>
Final interview<br>
Offer & onboarding</p>
<h4>Apply now</h4>
<p>If you’re someone who:<br>
- Builds high-performing teams<br>
- Understands sales beyond activity metrics<br>
- Drives real revenue outcomes<br>
This role is a strong fit.</p></p><p></p>
INTER OCEAN SHIP ENGINEERING SERVICES FZE
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><strong>Production Planning & Control</strong>: Create production schedules, manage workflow to meet deadlines and specifications, and monitor progress to ensure timely completion of projects</li><li><strong>Quality Assurance</strong>: Implement and enforce quality control standards and procedures to ensure projects meet company and customer requirements.</li><li><strong>Budget & Cost Management</strong>: Develop and manage production budgets, estimate costs, and implement measures to control expenses and improve profitability.</li><li><strong>Staff Management</strong>: Supervise, motivate, and train production staff, assigning tasks and evaluating performance to ensure an efficient and productive team.</li><li><strong>Resource & Inventory Management</strong>: Determine and secure necessary resources, including raw materials, equipment, and workforce, and oversee inventory levels.</li><li><strong>Equipment Maintenance</strong>: Organize routine maintenance and troubleshooting for production machinery and equipment to ensure they are in good working order.</li><li><strong>Health & Safety</strong>: Ensure adherence to all health and safety regulations and foster a safe work environment for all personnel.</li><li><strong>Process Improvement</strong>: Identify opportunities to enhance production processes, reduce costs, and improve overall efficiency and productivity.</li><li><strong>Cross-Departmental Collaboration</strong>: Work with other departments, such as engineering, logistics, and sales, to coordinate activities and ensure a smooth flow of operations.</li><li><strong>Reporting</strong>: Track key performance indicators (KPIs), prepare performance reports, and communicate progress and issues to upper management.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Marine Engineering, Naval Architecture, or a related field, with a strong foundation in ship repair processes.</li><li>Minimum of 15 years of experience in project management within the ship repair or maritime industry, showcasing a proven track record.</li></ul><br><p></p></section>
DHL
Bahrain - Al Muharraq
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span >Would you like to become part of the world's most international company in the world?</span><span ></span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span><span ><br> <span ><br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span><span ></span></p><p ><strong><span ></span></strong></p><p ><strong><span >ROLE PURPOSE: </span></strong><span ></span></p><p ><span >Drive operational performance reporting and analytics across the MEA Air Network, ensuring accurate measurement, monitoring, and continuous improvement of network performance against agreed KPIs. The role is responsible for delivering insightful reports and dashboards, conducting in-depth operational and business analysis, and transforming data into actionable recommendations that enhance efficiency, reduce costs, and support strategic decision-making. Working closely with aviation and operational stakeholders, the Operations Reporting Manager ensures data integrity, identifies performance trends, develops creative analytical solutions, and leads reporting process improvements to support business objectives and maintain the highest operational standards.</span></p><p ><span ></span></p><p ><strong><span >YOUR TASKS:</span></strong></p><p ><strong><span >Process: </span></strong></p><p ><strong><span ></span></strong></p><p ><u><span >Business Partnering & Requirements Management</span></u></p><p ><strong><span ></span></strong></p><ul><li><span >Gather, analyze, and document business requirements from Aviation stakeholders. </span></li><li><span >Translate business requirements into reporting, automation, and analytics solutions. </span></li><li><span >Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities.</span></li></ul><p ><span ></span></p><p ><u><span >Process Improvement Responsibilities</span></u></p><p ><strong><span ></span></strong></p><ul><li><span >Lead process improvement initiatives using operational analytics and digital technologies. </span></li><li><span >Conduct process assessments and identify efficiency opportunities. </span></li><li><span >Measure and report benefits realization from implemented improvements.</span></li></ul><p ><span ></span></p><p ><u><span ></span></u></p><p ><u><span >Other Responsibilities: </span></u></p><ul><li><span >Support and evaluate operational process improvement initiatives.</span></li><li><span >Analyze operational data to identify efficiency opportunities and recommend improvement actions.</span></li><li><span >Participate in process design, redesign, and continuous improvement activities.</span></li><li><span >Monitor and report benefits realized from operational improvement projects.</span></li><li><span >Support Aviation performance improvement initiatives through analytical assessment and reporting.</span></li><li><span >Extraction of operations performance data from the BAR Data Warehouse (BDW) using COGNOS and Operations Performance Management System (OPMS) system for all network air movements operating within and transiting through the MEA Region.</span></li><li><span >Lead Business Intelligence, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning (ML) initiatives across Aviation and Network Operations.</span></li><li><span >Develop predictive and prescriptive analytics solutions to improve operational performance, network efficiency, resource utilization, and decision-making. (e.g. Network performance forecasting, Capacity planning, Delay prediction, Resource optimization, Operational risk management)</span></li><li><span >Develop enterprise-level dashboards, scorecards, and KPI frameworks.</span></li><li><span >Lead data governance, data quality, and data standardization initiatives.</span></li><li><span >Design and implement API-based data integration solutions to automate data exchange between operational systems, reporting platforms, and enterprise applications.</span></li><li><span >Drive digital transformation through the effective use of Microsoft technologies, cloud analytics platforms, and enterprise data solutions.</span></li><li><span >Drive automation initiatives using Power Automate, Power Apps, Copilot, and related Microsoft technologies.</span></li><li><span >Data Engineering & Integration</span></li><li><span >Design and manage API-based integrations between operational, finance, and reporting systems.</span></li><li><span >Microsoft Ecosystem Leadership</span></li><li><span >Detailed analysis on various Aviation performance reports (e.g. airline performance, safety, incidents) </span></li><li><span >Developed reporting templates for stations and departments self-reporting.</span></li><li><span >To highlight data irregularities to the Data Quality team for investigation and corrective action.</span></li><li><span >Distribution of period end operations performance reports, maintaining agreed time deadlines at all times.</span></li><li><span >To run ad hoc performance investigations, delivering findings in agreed formats to allow further in-depth analysis to be completed.</span></li><li><span >To be proactive in highlighting deteriorating performance trends associated to Aviation MEA KPI’s through continuous real time monitoring.</span></li><li><span >Administration of back-up analogue operations performance information for reference purposes.</span></li><li><span >The Senior Operations Performance Analyst is to deputize for the Operations Performance Manager during leave of absence. </span></li></ul><p ><strong><span >People – Management:</span></strong></p><ul><li><span >Individual contributor role with no direct line management responsibility.</span></li><li><span >May provide functional guidance and subject matter expertise to stakeholders and project teams</span></li><li><span >Excellent communication skills need to be able to liaise with operational people within MEA Aviation and MENA Network Operations.</span></li><li><span >Effective negotiation skills are needed to ensure tasks are completed in MEA Aviation’s best interest.</span></li></ul><p ><strong><span >Customer:</span></strong><strong><em><span ></span></em></strong></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >All departments and members within MEA Aviation.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Aviation Finance Team.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >MENA & SSA Network Operations Control.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Network Global Business Process Area.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Global Network Management.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Build effective relationships with internal and external stakeholders.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Support operational teams through timely analysis and reporting.</span></p><p ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >3rd party Airlines, Ground Handlers and authorities</span></p><p ><span ></span></p><p ><span > <strong><span >YOUR PROFILE:</span></strong><span > </span></span></p><ul><li><span >Minimum 5+ years' experience in Business Intelligence, Data Analytics, Performance Reporting, or Data Science roles.</span></li><li><span >Educated to degree level is relevant subject.</span></li><li><span >Strong aviation operations and network performance management experience.</span></li><li><span >Proven expertise in Power BI, Cognos Analytics, Teradata, Snowflake, SQL, and cloud-based data platforms.</span></li><li><span >Experience developing API integrations and enterprise reporting solutions.</span></li><li><span >Practical experience with Microsoft Azure, Power Platform, and modern analytics ecosystems.</span></li><li><span >Experience managing enterprise-scale reporting and data governance frameworks.</span></li><li><span >Strong oral and written communication skills.</span></li><li><span >Good team management and influencing skills.</span></li><li><span >Attention to detail.</span></li><li><span >Good presentation skills.</span></li><li><span >Sound knowledge of network operations / activities. </span></li></ul><p ><strong><span ></span></strong></p><p ><strong><span >OUR OFFER:</span></strong><span ></span></p><ul><li>Strong career support in an international environment..</li><li>Great Culture and Colleagues.<span ></span></li><li>Multifarious benefit programm.<span ></span></li></ul><p ><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span><span ></span></p><p ><strong><span >We look forward to receiving your application!</span></strong><span ></span></p></div>
Nass Group & Corporation
Bahrain
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Summary We are looking for an experienced Technical Manager – Pre-Tender to lead the technical aspects of tender preparation and support the tendering team in developing practical, compliant, and cost-effective construction methodologies.<br> The ideal candidate will have extensive experience in civil construction, infrastructure, and/or building projects, with strong knowledge of tender requirements, technical documentation, construction methodologies, and local authority regulations.<br> Key Responsibilities Review and analyze tender documents, specifications, drawings, and client requirements.<br> Develop technical submissions, method statements, and supporting documentation for tender proposals.<br> Prepare execution plans, construction sequences, logistics plans, traffic management plans, and other technical documents as required.<br> Identify technical risks, constraints, opportunities, and potential solutions during the tender stage.<br> Provide technical recommendations based on techno-commercial evaluations and previous project experience.<br> Support the tendering team in developing practical, efficient, and cost-effective construction methodologies.<br> Review proposed construction methods and ensure their technical feasibility and compliance with project requirements.<br> Demonstrate sound knowledge of temporary works requirements and construction methodologies.<br> Ensure tender submissions comply with applicable local authority regulations, industry standards, specifications, and client requirements.<br> Coordinate with commercial, estimating, planning, and other technical teams to ensure a comprehensive tender submission.<br> Provide technical input during tender clarifications and discussions with clients and consultants, when required.<br> Maintain and utilize previous project experience, technical knowledge, and lessons learned to strengthen future tender submissions.<br> Qualifications Experience & Skills Minimum 15 years of relevant experience in the construction industry.<br> Bachelor's degree in Civil Engineering or a related engineering discipline.<br> Experience in infrastructure, multi-storey buildings, commercial projects , or similar construction environments.<br> GCC experience of 10+ years is preferred.<br> Strong experience in pre-tender technical preparation and construction methodology development.<br> CRPEP registration is preferred.<br> Strong knowledge of local authority standards, regulations, and approval requirements.<br> Good understanding of construction methods, sequencing, logistics, and temporary works.<br> Strong technical report-writing and documentation skills.<br> Excellent communication, coordination, and interpersonal skills.<br> Ability to work effectively under tight tender deadlines.<br> Strong analytical and problem-solving skills.<br> Proficiency in Microsoft Office Suite and Adobe Acrobat .<br> AutoCAD knowledge is preferred.<br></span> </div>
Gulf Air
Bahrain - Bahrain
<p>JOB PURPOSE To support the continued airworthiness of Gulf Air's fleet by conducting aircraft records reviews, monitoring airworthiness compliance, evaluating maintenance and technical documentation, supporting airworthiness reviews, and ensuring adherence to BCAA regulations, approved maintenance programmes, and company continuing airworthiness management procedures. KEY RESPONSIBILITIES Airworthiness Review & Compliance Assist in conducting aircraft airworthiness record reviews in accordance with applicable BCAA Air Navigation Technical Regulations, approved maintenance programmes, and Continuing Airworthiness Management Exposition (CAME) requirements. Support the Airworthiness Duty Manager in the accomplishment of annual airworthiness reviews and preparation of documentation required for Certificate of Airworthiness renewal recommendations. Review aircraft maintenance records to verify compliance with mandatory airworthiness requirements, maintenance programme tasks, life-limited component controls, and continuing airworthiness directives. Participate in aircraft physical inspections and surveys as part of the airworthiness review process when required. Monitor the validity and completeness of airworthiness records and identify discrepancies requiring corrective action. Exercise independent technical judgement during airworthiness reviews and provide objective recommendations regarding the continued airworthiness status of aircraft. Continuing Airworthiness Monitoring Review the implementation status of Airworthiness Directives (ADs), Mandatory Service Bulletins, and other regulatory requirements to ensure continued compliance. Monitor aircraft maintenance programme effectiveness and report any airworthiness concerns or recommendations for improvement. Verify the accuracy and integrity of technical records related to aircraft, engines, components, and equipment. Support the review and evaluation of maintenance programme amendments and associated technical documentation. Technical Documentation & Record Management Maintain and update airworthiness-related records, reports, and support documentation in accordance with regulatory and company requirements. Prepare technical reports, compliance summaries, and support documentation for internal review and regulatory submissions. Ensure airworthiness files and records are maintained in a complete, accurate, and auditable condition. Support the preparation and closure of airworthiness review findings and corrective action tracking. Regulatory & Quality Compliance Ensure compliance with BCAA regulations, approved company procedures, and applicable manufacturer requirements. Assist during regulatory inspections, audits, and internal quality reviews by providing required technical records and evidence of compliance. Support the implementation of corrective and preventive actions arising from audits, investigations, or regulatory findings. Monitor changes to airworthiness regulations and communicate relevant impacts to management. Continuous Improvement & Technical Support Provide technical support and recommendations on airworthiness matters to internal stakeholders within the Technical Division. Contribute to the continuous improvement of airworthiness processes, procedures, and record-keeping systems. Support departmental projects, fleet introductions, and technical initiatives related to continuing airworthiness management. Perform any other airworthiness-related duties as assigned by the Airworthiness Duty Manager.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION / QUALIFICATIONS</h2><p>EASA Part 66 License or equivalent</p><p>Bachelor's degree in aviation related sectors (Aeronautical / Mechanical / Electrical / etc.)</p><h2>EXPERIENCE</h2><p>A Minimum of 4 years of experience in the related field; a combination of experience in aircraft maintenance and/or continuing airworthiness management (engineering) and/or surveillance.</p>
Invenio Business Solutions
Bahrain
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><b><span><span>Role: SAP Associate Service Delivery Manager</span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Years of Experience:</span></span></b><span><span> 8-10 Years</span></span></span></span></span></p><br>
<br>
<p><span><span><span><b><span><span>Location:</span></span></b><span><span> TBD</span></span></span></span></span></p><br>
<p><span><span><span><b><span><span>Shifts:</span></span></b><span><span> TBD</span></span></span></span></span></p><br>
<br>
<p><span><span><span><b><span><span><span>Job Summary:</span></span></span></b></span></span></span></p><br>
<p><span><span><span><span><span>The SAP Associate Service Delivery Manager is responsible for managing end-to-end SAP application support services for a large enterprise account, with a strong focus on service excellence, stakeholder management, and operational efficiency. This role acts as the single point of contact for the customer and internal teams, ensuring consistent delivery of high-quality support services aligned with SLAs, business priorities, and customer expectations.</span></span></span></span></span></p><br>
<p><span><span><span><span><span>Reporting to the Account Director, the role requires strong experience in SAP support delivery, ITIL-based service management, and team leadership across onsite and offshore models. The ideal candidate will have proven expertise in managing 24x7 support environments, driving process improvements, and ensuring high customer satisfaction, particularly within public sector engagements.</span></span></span></span></span></p><br>
<p><span><span><span><b><span><span>Key Skills </span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Must Have</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span>8+ years of experience in IT consulting/services, with at least 5 years in Service Delivery Management</span></span></span></span></span></li>
<li><span><span><span><span><span>Proven experience in managing SAP application support and/or SAP AMS engagements</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong understanding of ITIL processes (Incident, Problem, Change Management)</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in managing SLAs, service metrics, and continuous improvement initiatives</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong stakeholder management skills, including client-facing experience at senior levels</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience managing onsite, offshore, and distributed teams (including 24x7 support models)</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong people management skills including team development, retention, and performance management</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in handling customer escalations and driving resolution within defined SLAs</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong commercial awareness including gross margin and cost management</span></span></span></span></span></li>
<li><span><span><span><span><span>Excellent communication, reporting, and coordination skills</span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Nice to Have</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span>ITIL certification (strongly preferred)</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in Public Sector projects</span></span></span></span></span></li>
<li><span><span><span><span><span>Domain knowledge in Finance / Tax</span></span></span></span></span></li>
<li><span><span><span><span><span>Postgraduate qualification in Management</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in SAP change management and enhancement delivery</span></span></span></span></span></li>
<li><span><span><span><span><span>Exposure to audit, compliance, and governance frameworks</span></span></span></span></span></li>
<li><span><span><span><span><span>Familiarity with automation and service improvement tools</span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Key Responsibilities</span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Service Delivery Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Own and manage end-to-end SAP application support delivery, ensuring adherence to SLAs, KPIs, and quality benchmarks </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Act as the single point of contact for the customer, ensuring effective communication and service alignment </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive incident resolution, service requests, and problem management processes </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Monitor service performance, identify improvement opportunities, and implement process enhancements </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure timely escalation and resolution of issues as per the defined escalation matrix </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Conduct regular service reviews, including weekly/monthly reporting and steering committee meetings </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Track and manage commercial aspects including billing, cost control, and gross margin </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Stakeholder & Customer Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Build and maintain strong relationships with customer stakeholders and act as a trusted advisor </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Manage customer expectations, feedback, and escalations proactively </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive customer satisfaction initiatives, including CSAT surveys and improvement plans </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Provide regular updates to stakeholders on service performance, risks, and improvements </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Team & People Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Lead and manage onsite and offshore SAP support teams, including 24x7 operations </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Define shift rosters and ensure optimal resource utilization </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Act as the primary point of contact for team members and ensure effective communication </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive team engagement, performance management, and retention while minimizing attrition risks </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Collaborate with resource management teams for proactive staffing and hiring decisions </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure effective knowledge transfer and capability building within the team </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Process & Governance</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Implement and drive ITIL-based service management processes across incident, problem, and change management </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure adherence to internal and external compliance requirements </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Support internal and external audits and ensure process readiness </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive quality initiatives and promote a culture of continuous improvement </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Define and enhance processes to improve efficiency, service quality, and customer value </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Operational Excellence & Continuous Improvement</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Identify opportunities for automation, efficiency, and service optimization </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive proactive problem management and root cause analysis </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Recommend system impro</span></span></span></span></span></span></li></ul> </div>