Insurance Coordinator Jobs in Bahrain
340 Jobs Found
<p><h4>The Apex Group overview</h4>
<p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p>
<p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower</strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>Role type</h4>
<p>Fixed term basis (1 year)</p>
<h4>Role responsibilities</h4>
<ul>
<li>Work individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.</li>
<li>Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies (if it's an internal hire) and adhere to these established policies, procedures and controls.</li>
<li>Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.</li>
<li>Have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.</li>
<li>Coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed.</li>
<li>Possess a basic understanding of fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.</li>
<li>Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.</li>
<li>Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.</li>
<li>Responsible for fund audits in relation to any TA related PBC requirements.</li>
<li>Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.</li>
<li>Possess good email etiquette as the candidate will be communicating with investors and clients.</li>
<li>Be confident in communicating with investors and handle any situations that arise in line with Apex's policies.</li>
<li>Be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the corporate secretary for any waivers, board resolutions required in relation to any TA activity.</li>
<li>Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.</li>
<li>Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.</li>
<li>Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</li>
</ul>
<h4>Required experience</h4>
<p>Overall, 5-7 years of experience with a minimum of 3 years' experience in a transfer agency role.</p>
<h4>What you will get in return</h4>
<ul>
<li>A high level of visibility within a large organisation on an upwards trajectory.</li>
<li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.</li>
<li>Opportunity to work with a diverse, agile and global product line.</li>
<li>The opportunity to innovate, improve process and really make a difference.</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experiences.</p>
<p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p>
<p><strong>Disclaimer:</strong> Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p></p><p></p>
<p><p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower</strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>Role responsibilities</h4>
<p>Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.</p>
<ul>
<li>Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies (if it's an internal hire) and adhere to these established policies, procedures and controls.</li>
<li>Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.</li>
<li>Should have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.</li>
<li>Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed.</li>
<li>Possess a basic understanding of fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.</li>
<li>Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.</li>
<li>Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.</li>
<li>Responsible for fund audits in relation to any TA related PBC requirements.</li>
<li>Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.</li>
<li>Possess good email etiquette as the candidate will be communicating with the investors and clients.</li>
<li>Confident in communicating with investors and handle any situations that arise in line with Apex's policies.</li>
<li>Should be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the corporate secretary for any waivers, board resolutions required in relation to any TA activity.</li>
<li>Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.</li>
<li>Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.</li>
<li>Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</li>
</ul>
<h4>Required experience</h4>
<p>Overall, 5-7 years of experience with a minimum of 3 years' experience in a transfer agency role.</p>
<h4>What you will get in return</h4>
<ul>
<li>A high level of visibility within a large organisation on an upwards trajectory.</li>
<li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.</li>
<li>Opportunity to work with a diverse, agile and global product line.</li>
<li>The opportunity to innovate, improve process and really make a difference.</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experience.</p>
<p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p></p><p></p>
<p><h4>Company description</h4>
<p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p><strong>Adventure & activities guide</strong><br>
As an Adventure & Activities Guide at Hawar Resort by Mantis, you will lead and manage a diverse range of exhilarating land and sea activities designed to create unforgettable experiences for our guests. The ideal candidate is adventurous, enthusiastic, and skilled in delivering engaging activities while ensuring the highest standards of safety, leadership, and guest satisfaction. Proficiency in English, coupled with excellent communication skills, is essential for success in this role.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Engage in conservation efforts and help preserve wildlife.</li>
<li>Enjoy sustainable adventures with exclusive rewards.</li>
<li>Celebrate locality and heritage in a vibrant community.</li>
<li>Advance your career with global development opportunities.</li>
<li>Drive change through impactful social initiatives.</li>
<li>Collaborate with a passionate, innovative team.</li>
</ul>
<h4>Key responsibilities:</h4>
<ul>
<li><strong>Water-based activities:</strong> Lead and facilitate engaging marine experiences, ensuring guests enjoy safe, memorable, and professionally guided activities while maintaining the highest safety standards.</li>
<li><strong>Land-based activities:</strong> Coordinate and deliver exciting outdoor and recreational experiences that promote guest enjoyment, engagement, and overall satisfaction in a safe environment.</li>
<li><strong>Guest engagement:</strong> Provide exceptional guest service by creating welcoming, informative, and enjoyable experiences through clear activity briefings and personalized interaction.</li>
<li><strong>Safety & compliance:</strong> Uphold all health, safety, and operational standards through regular equipment inspections, risk awareness, and proactive guest care.</li>
<li><strong>Team collaboration:</strong> Work closely with cross-functional resort teams to ensure seamless activity operations while contributing innovative ideas to enhance guest experiences and activity programs.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li><strong>Experience:</strong> Minimum of 4 years in guiding adventure and outdoor activities.</li>
<li><strong>Language proficiency:</strong> Fluency in English and Arabic (spoken and written).</li>
<li><strong>Swimming and water activities:</strong> Strong swimming skills with experience in snorkeling and fishing activities.</li>
<li><strong>Land-based expertise:</strong> Proficient in guiding desert mountain biking, safari tours, hiking, and camping.</li>
<li><strong>Driving license:</strong> Valid GCC driving license or convertible license from the home country.</li>
<li><strong>Interpersonal skills:</strong> Excellent communication and interpersonal abilities to engage with guests and team members.</li>
<li><strong>Passion and focus:</strong> Enthusiastic about adventure activities, emphasizing safety and guest satisfaction.</li>
<li><strong>Adaptability:</strong> Capable of meeting diverse guest needs and preferences.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Beauty Advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The Beauty Advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.</p>
<h4>What you will do</h4>
<strong>Sales and customer engagement</strong><br>
<li>Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.</li>
<li>Assist customers in locating, selecting, and purchasing desired products based on their preferences.</li>
<li>Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).</li>
<li>Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.</li>
<br><strong>Stock and merchandise management</strong><br>
<li>Monitor availability of GOBE products and update reports on product shelf life.</li>
<li>Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.</li>
<li>Timely display all products following set planograms and guidelines.</li>
<li>Replenish products on display as needed with complete shelf tag price and price tags.</li>
<br><strong>Operational compliance and standards</strong><br>
<li>Maintain cleanliness and orderliness of the assigned area.</li>
<li>Comply with all set customer service standards, including Smile and Greet and Offers Basket.</li>
<li>Prepare and set up store promotions using marketing collaterals effectively.</li>
<li>Monitor and update price changes and shelf/price tags as needed.</li>
<li>Strictly comply with company policies, including attendance, punctuality, and grooming standards.</li>
<br><strong>Personal development and team collaboration</strong><br>
<li>Accomplish MFP and PDP on time.</li>
<li>Participate in and implement agreed Employee Engagement Survey action plans.</li>
<li>Develop leadership and problem-solving skills.</li>
<li>Proactively contribute with a good team spirit and take initiatives.</li>
<h4>Required skills to be successful</h4>
<li>Customer service excellence and empathy with strong relationship skills.</li>
<li>Proficiency in retail operations and stock management.</li>
<li>Leadership and problem-solving capabilities.</li>
<li>Integrity, trustworthiness, and the ability to deal with ambiguity.</li>
<h4>What qualifies you for the role</h4>
<li>High school diploma or equivalent; degree not essential.</li>
<li>Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.</li>
<li>In-depth knowledge of fashion/beauty industry and trends.</li>
<li>Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.</li>
<li>Excellent customer service, empathy, and results orientation.</li>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.</p>
<p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p></p><p></p>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p>
<p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p>
<p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p>
<p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p>
<h4>What you’ll own</h4>
<strong>Prospect research & list building</strong><br>
Build highly targeted prospect lists using:<br>
<li>Apollo</li>
<li>ZoomInfo</li>
<li>LinkedIn Sales Navigator</li>
<li>Crunchbase</li>
<li>Similar prospecting platforms</li>
Segment prospects by:<br>
<li>Industry</li>
<li>Company size</li>
<li>Job title</li>
<li>Geography</li>
<li>Ideal customer profile (ICP)</li>
Verify and clean contact data using:<br>
<li>NeverBounce</li>
<li>ZeroBounce</li>
<li>Clearout</li>
Maintain organized prospect databases and outreach lists.<br><br>
<strong>Cold email campaign management</strong><br>
Write personalized cold email copy, subject lines, and calls-to-action.<br>
Build and launch multi-step outbound sequences (4–8 touchpoints).<br>
Personalize messaging using company and prospect research.<br>
Monitor campaign performance daily.<br>
Continuously optimize campaigns based on engagement and reply metrics.<br><br>
<strong>Deliverability & inbox management</strong><br>
Manage inbox reputation using platforms such as:<br>
<li>Instantly</li>
<li>Lemlist</li>
<li>Smartlead</li>
<li>Mailwarm</li>
Monitor:<br>
<li>Bounce rates</li>
<li>Spam scores</li>
<li>Sender reputation</li>
<li>Inbox health</li>
Rotate sending domains and inboxes to maximize deliverability.<br>
Identify and resolve deliverability issues before campaign performance declines.<br><br>
<strong>Campaign optimization & reporting</strong><br>
Conduct A/B testing on:<br>
<li>Subject lines</li>
<li>Messaging</li>
<li>CTAs</li>
<li>Send times</li>
Track key metrics including:<br>
<li>Open rates</li>
<li>Positive reply rates</li>
<li>Bounce rates</li>
<li>Conversion rates</li>
Prepare campaign performance reports and recommend improvements.<br>
Document testing results and optimization history.<br><br>
<strong>Lead qualification & CRM management</strong><br>
Review campaign replies and categorize responses accurately.<br>
Identify qualified prospects and route them to the sales team.<br>
Maintain accurate CRM records using:<br>
<li>HubSpot</li>
<li>Salesforce</li>
<li>Zoho CRM</li>
<li>Similar CRM platforms</li>
Ensure outreach data remains organized and up to date.<br><br>
<strong>Compliance & best practices</strong><br>
Ensure campaigns comply with:<br>
<li>CAN-SPAM</li>
<li>GDPR</li>
<li>CCPA</li>
Maintain suppression and unsubscribe lists.<br>
Follow outbound email best practices to protect sender reputation.<br><br>
<h4>What makes you a strong fit</h4>
<li>Excellent persuasive and concise writing skills.</li>
<li>Strong analytical mindset with a focus on performance improvement.</li>
<li>Comfortable using outbound automation and deliverability tools.</li>
<li>Organized, proactive, and highly execution-focused.</li>
<li>Strong attention to detail.</li>
<li>Continuously tests, learns, and optimizes campaign performance.</li><br>
<h4>Required experience & skills</h4>
<strong>Experience</strong><br>
1–2+ years of experience in:<br>
<li>Cold email outreach</li>
<li>Outbound lead generation</li>
<li>Sales development (SDR)</li>
<li>Outbound marketing</li><br>
<strong>Technical skills</strong><br>
Hands-on experience with:<br>
<li>Apollo</li>
<li>Instantly</li>
<li>Lemlist</li>
<li>Smartlead</li>
<li>Woodpecker</li>
<li>Similar outreach platforms</li>
Experience writing cold email campaigns.<br>
Strong Excel or Google Sheets skills.<br>
Excellent written English communication.<br><br>
<strong>Nice-to-have</strong><br>
Experience managing large-scale email deliverability.<br>
Understanding of:<br>
<li>DNS</li>
<li>SPF</li>
<li>DKIM</li>
<li>DMARC</li>
Experience supporting B2B SaaS, agencies, or service businesses.<br>
Experience collaborating with SDRs or Account Executives.<br>
Familiarity with outbound automation workflows and CRM integrations.<br><br>
<h4>What a typical day looks like</h4>
<li>Build and refine prospect lists.</li>
<li>Launch and monitor outbound email campaigns.</li>
<li>Review inbox health and deliverability metrics.</li>
<li>Optimize messaging, targeting, and campaign performance.</li>
<li>Qualify interested prospects and hand them off to sales.</li>
<li>Update CRM records and maintain campaign documentation.</li>
<p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p><br>
<h4>Key metrics for success (KPIs)</h4>
<li>High email open rates.</li>
<li>Positive reply and conversation rates.</li>
<li>Low bounce rates and strong inbox health.</li>
<li>Consistent campaign execution and optimization.</li>
<li>Accurate CRM documentation.</li>
<li>Growth in qualified outbound pipeline.</li><br>
<h4>Why join us?</h4>
<li>Own the complete outbound email process from strategy to execution.</li>
<li>Work with modern sales engagement and automation tools.</li>
<li>Directly influence pipeline growth and revenue generation.</li>
<li>Performance-driven environment with measurable impact.</li>
<li>Opportunities to grow into:</li>
<ul>
<li>Senior outbound specialist</li>
<li>Sales development team lead</li>
<li>Outbound growth manager</li>
<li>Revenue operations</li>
</ul><br>
<h4>Interview process</h4>
<li>Initial phone screen</li>
<li>Spark Hire intro video (3–5 minutes)</li>
<li>Recruiter interview</li>
<li>Practical assessment (cold email sequence exercise)</li>
<li>Client interview</li>
<li>Offer & onboarding</li><br>
<h4>What happens after you apply</h4>
<p>Right after you apply, you’ll receive an invitation from Spark Hire to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p>
<p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p>
<p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p>
<p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.</p><br>
<p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p><strong>Electrician</strong></p><br><p>The Electrician role entails executing electrical wiring plans for lighting, intercom, and systems, installing apparatus, fixtures, and safety components, and ensuring compatibility in circuits. Conduct preventive maintenance, troubleshoot, and respond to emergency calls post-midnight. Assist in emergencies, maintain logbooks, and report issues to supervisors. Additionally, upholds cleanliness, aid in manpower needs, and fulfill general duties promptly. This role demands meticulousness in installations, adeptness in troubleshooting, and a readiness to support team members during emergencies and routine operations.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:</strong></p><br><ul><li><strong>Installation and Maintenance</strong>: Responsible for executing plans of electrical wiring, installing apparatus and fixtures, connecting wiring in circuits, and ensuring compatibility of components. Prepares conduits, prevent breakdowns through routine inspections, troubleshoot, attend maintenance requests, and maintain various lights for operational efficiency.</li><li><strong>Emergency Response and Assistance</strong>: Stands by on call for emergency electrical work post-midnight as per duty roster or Engineering Supervisor's directives. Assist in emergencies, perform emergency repairs, maintain tools, and order supplies. Additionally, addresses fire alarm faults, attend breakdowns of major equipment like generators, STPs, and desalination plants.</li><li><strong>Record-Keeping and Reporting</strong>: Maintains records of electrical parts used during repairs and notifies the Engineering Supervisor to order necessary parts. They ensure all maintenance requests and materials used are properly logged in the logbooks. Additionally, reports any major operational issues to the Engineering Supervisor or Duty Engineer.</li><li><strong>General Duties and Responsibilities</strong>: Maintains cleanliness around the electrical workshop and job sites, assists engineering crews with urgent manpower needs, and attends duties punctually as per the duty roster. Provides assistance during emergencies or in the event of fire or natural disasters.</li></ul><br>Qualifications<br><br><ul><li><strong>Experience and Qualifications</strong>: A minimum of three (3) years' experience in a similar role within a five-star hotel or similar organization, along with a trade license, certification, or diploma.</li><li><strong>Skills and Communication</strong>: Strong interpersonal written and verbal communication skills are necessary.</li><li><strong>Additional Considerations</strong>: Locally available candidates are advantageous.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor? </strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong> Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
<p><h4>Company description</h4>
<p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p>As a security supervisor for our resort hotel, you will take on a pivotal role in leading and supervising the security team to ensure a safe and secure environment for guests, staff, and property. Your expertise, leadership skills, and commitment to excellence will contribute significantly to the success of our hospitality operations. Join us in creating a secure atmosphere where your guidance fosters a culture of teamwork, accountability, and customer service in the pre-opening phase.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Engage in conservation efforts and help preserve wildlife.</li>
<li>Enjoy sustainable adventures with exclusive rewards.</li>
<li>Celebrate locality and heritage in a vibrant community.</li>
<li>Advance your career with global development opportunities.</li>
<li>Drive change through impactful social initiatives.</li>
<li>Collaborate with a passionate, innovative team.</li>
</ul>
<h4>Key responsibilities:</h4>
<ul>
<li><strong>Team leadership:</strong> Supervise and lead a team of security officers, providing guidance and support. Foster a culture of teamwork, accountability, and excellence within the security department.</li>
<li><strong>Security operations oversight:</strong> Oversee day-to-day security operations, ensuring compliance with established protocols. Conduct regular briefings and debriefings with the security team.</li>
<li><strong>Training and development:</strong> Provide training to security personnel on procedures, protocols, and customer service. Identify areas for improvement and implement ongoing training programs.</li>
<li><strong>Patrols and surveillance:</strong> Conduct regular security patrols to monitor and maintain a visible presence. Supervise the operation of CCTV and surveillance systems.</li>
<li><strong>Incident response:</strong> Lead responses to security incidents, coordinating with internal and external stakeholders. Conduct thorough investigations of security-related incidents and prepare detailed reports.</li>
<li><strong>Access control:</strong> Oversee access control systems, managing permissions and restrictions. Ensure proper verification of individuals accessing restricted areas.</li>
<li><strong>Collaboration with departments:</strong> Collaborate with other hotel departments to integrate security measures seamlessly. Address security-related concerns and inquiries from guests and staff.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li><strong>Education:</strong> High school diploma or equivalent; additional certifications in security management are a plus.</li>
<li><strong>Experience:</strong> Proven experience in a supervisory role in security, preferably in a hospitality setting.</li>
<li><strong>Leadership skills:</strong> Strong leadership, communication, and decision-making abilities. Ability to motivate and inspire a security team.</li>
<li><strong>Training and development:</strong> Experience in developing and delivering security training programs.</li>
<li><strong>Regulatory compliance:</strong> In-depth knowledge of local and national security regulations.</li>
</ul>
<h4>Physical aspects of position:</h4>
<p>Ability to actively supervise security operations and respond to incidents effectively.</p>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection:</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >The Quality Assurance Auditor is responsible for maintaining the Quality Assurance Audit Programme, identifying areas of non-compliance and opportunities for improvement, monitoring corrective actions, and promoting a positive Safety, Quality, Security, and Just Culture across the organization.</span></p><p ><span >The role supports the effective implementation and continual improvement of the Quality Management System (QMS) by conducting audits and inspections to assess compliance with applicable regulatory requirements, industry standards, and DHL Air (Bahrain) policies and procedures. The incumbent will provide independent assurance on operational compliance, identify risks, and support the development of corrective and preventive actions to enhance organizational performance and regulatory compliance. </span></p><p ><span ><br></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong><span >Regulatory Compliance Monitoring:</span></strong></p><ul><li><span >Monitor and assess compliance with applicable national and international aviation regulations, standards, directives, and industry best practices to ensure ongoing organizational compliance.</span></li><li><span >Review regulatory changes, amendments, and new requirements to determine their applicability and potential impact on company operations.</span></li><li><span >Support the Director Quality & Compliance ME in conducting regulatory gap analyses and compliance assessments for new or revised regulatory requirements.</span></li><li><span >Communicate applicable regulatory requirements and compliance obligations to relevant departments and stakeholders.</span></li></ul><p ><strong><span >Audit and Inspections Activities:</span></strong></p><ul><li><span >Conduct audits, inspections, and assessments activities in accordance with the approved Quality Assurance Audit Program.</span></li><li><span >Evaluate the effectiveness of operational processes, management systems, and internal controls against regulatory requirements, company procedures, IOSA Standards, and customer expectations.</span></li><li><span >Verify compliance across Flight Operations, Ground Operations, Engineering & Maintenance, Safety, Security, and contracted service providers.</span></li></ul><p ><strong><span >Compliance Reporting and Corrective Actions:</span></strong></p><ul><li><span >Collect, analyse, and evaluate objective evidence to determine levels of compliance and identify areas of risk or improvement.</span></li><li><span >Prepare comprehensive audit and surveillance reports, including findings, observations, and non-conformities.</span></li><li><span >Monitor, track, and verify corrective and preventive actions to ensure timely and effective closure of audit findings.</span></li><li><span >Conduct follow-up audits and verification activities to confirm the effectiveness and sustainability of corrective actions.</span></li></ul><p ><strong><span >Documentation and Quality System Support:</span></strong></p><ul><li><span >Review company manuals, expositions, procedures, and operational documentation to verify continued alignment with regulatory and organizational requirements.</span></li><li><span >Support the maintenance and continual improvement of the Quality Management System by identifying opportunities to enhance compliance processes and controls.</span></li><li><span >Maintain accurate and complete audit records within approved audit management and reporting systems.</span></li></ul><p ><strong><span >Ground Operations and Service Provider Oversight:</span></strong></p><ul><li><span >Monitor compliance of contracted and self-handled ground operations through audits, inspections, investigations, and surveillance activities.</span></li><li><span >Assess Ground Service Provider (GSP) performance against regulatory requirements, contractual obligations, and DHL operational standards.</span></li><li><span >Liaise with Ground Service Providers, vendors, regulatory authorities, and operational stakeholders to support audit and compliance activities.</span></li></ul><p ><strong><span >Safety, Quality and Continuous Improvement:</span></strong></p><ul><li><span >Promote a positive Safety, Quality, Security, and Just Culture throughout the organization through effective communication and engagement.</span></li><li><span >Identify emerging compliance risks and opportunities for improvement and provide recommendations to management.</span></li><li><span >Contribute to the continual improvement of operational effectiveness, regulatory compliance, and quality system performance.</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >At least 5 years’ work experience in the field of Quality Assurance as a Lead Auditor in an Airline environment. </span></li><li><span >Holder of an Aircraft Maintenance Engineers License, Pilots Licence, Flight Dispatcher Licence, Load Master for at least 10 years, or holder of a degree preferably in Aviation management.</span></li><li><span >Must have strong leadership, interpersonal and teamwork skills.</span></li><li><span >Strong analytical competencies.</span></li><li><span >Capable of dealing with many different parties, each with their own interests – negotiation skills are essential for the job holder in obtaining the best solution.</span></li><li><span >Full understanding and knowledge of DHL and third-party airside operations.</span></li><li><span >Has held similar position in an airline or regulatory authority.</span></li><li><span >Successful completion of a Quality System Course, e.g.: Auditor / Lead Auditor Course.</span></li><li><span >Knowledge and experience to undertake Quality Control /Quality Assurance tasks and activities in aircraft maintenance, aircraft airworthiness management, flight operations, Ground Operations, and repair organizations.</span></li><li><span >Knowledge and experience with IQSMS or other Auditing software programs.</span></li><li><span >Excellent planning skills to meet the agreed audit dates and times by planning trips and times accordingly.</span></li><li><span >Must be able to plan and employ a systematic travel and audit plan.</span></li><li><span >Good computer (MS Office), writing and communication skills.</span></li><li><span >Thorough knowledge of International and National Civil Aviation Legislation.</span></li><li><span >Train the Trainer Course.</span></li><li>Fluent in written and oral English.</li></ul> <br><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit programm.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.<br>• Assists Executive Chef with all kitchen operations and preparation.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>• Maintains purchasing, receiving and food storage standards.<br>• Ensures compliance with food handling and sanitation standards.<br>• Performs all duties of kitchen managers and employees as necessary.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with all applicable laws and regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>Leading Kitchen Operations<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Recognizes success performance and produces desired results.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.<br>• Trains employees in safety procedures.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>About the role</h4>
<p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels.<br>
This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.<br>
The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility.<br>
The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p>
<h4>Responsibilities</h4>
<strong>Strategy & marketing leadership</strong>
<ul>
<li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li>
<li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li>
<li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li>
<li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li>
<li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li>
</ul>
<strong>Campaign management & growth execution</strong>
<ul>
<li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li>
<li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li>
<li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li>
<li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li>
<li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li>
</ul>
<strong>Analytics, optimization & reporting</strong>
<ul>
<li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li>
<li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li>
<li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li>
<li>Present actionable recommendations and performance updates to leadership regularly</li>
<li>Continuously optimize campaigns through A/B testing and experimentation</li>
</ul>
<strong>Content, branding & messaging</strong>
<ul>
<li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li>
<li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li>
<li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li>
<li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li>
</ul>
<strong>Cross-functional collaboration</strong>
<ul>
<li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li>
<li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li>
<li>Contribute to broader growth strategy discussions and go-to-market initiatives</li>
</ul>
<h4>What makes you a perfect fit</h4>
<ul>
<li>Strategic thinker who connects marketing execution to business outcomes</li>
<li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li>
<li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li>
<li>Creative storyteller capable of building compelling brand and campaign messaging</li>
<li>Strong communicator and collaborative leader who works effectively across teams</li>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li>
<li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li>
<li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li>
<li>Experience balancing strategic planning with hands-on execution</li>
<li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li>
<li>Excellent leadership, communication, and project management skills</li>
</ul>
<h4>Preferred experience & skills</h4>
<ul>
<li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li>
<li>Background in account-based marketing (ABM) or performance-driven demand generation</li>
<li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li>
<li>Experience managing cross-functional marketing teams or external agencies</li>
<li>Strong branding, storytelling, and positioning capabilities</li>
<li>Experience scaling marketing systems in high-growth environments</li>
</ul>
<h4>What does a typical day look like?</h4>
<p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p>
<ul>
<li>Review campaign dashboards and optimize active marketing initiatives</li>
<li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li>
<li>Launch and refine campaigns across paid and organic channels</li>
<li>Monitor lead flow, pipeline quality, and funnel conversion performance</li>
<li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li>
<li>Analyze campaign data and prepare actionable reports and recommendations</li>
</ul>
<p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li>
<li>Customer acquisition cost (CAC) and marketing ROI</li>
<li>Website traffic and conversion rate growth</li>
<li>Lead-to-opportunity and opportunity-to-customer conversion rates</li>
<li>Paid campaign performance and ROAS</li>
<li>Brand visibility, engagement, and audience growth across channels</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Application review – assessment of experience and role alignment</li>
<li>Initial interview – discussion of background, marketing expertise, and growth mindset</li>
<li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li>
<li>Final interview – leadership and culture fit discussion with the client team</li>
<li>Offer & background verification</li>
</ul></p><p></p>
<p><h4>Job purpose<\/h4>\n<p>To support Group Audit in providing an opinion to senior management and the Audit Committee on the adequacy and effectiveness of internal controls. It includes:<\/p>\n<ul>\n<li>Delivery of audit assignments as per the annual plan and scope or ad-hoc requests<\/li>\n<li>Providing ongoing risk assessment and input to the annual audit plan<\/li>\n<li>Managing relationships within the organization<\/li>\n<li>Applying the audit tools and methodology<\/li>\n<\/ul>\n\n<h4>Principal responsibilities, accountabilities and deliverables of role<\/h4>\n<p>Support comprehensive annual risk assessment process for Treasury & Financial Markets, and Risk Management which are reviewed annually and updated to reflect changes in the organization.<\/p>\n<p>Delivery of internal audits in accordance with the annual audit plan, including:<\/p>\n<ul>\n<li>Conduct the planning of the scope of individual assignments.<\/li>\n<li>Ensure work is captured within the audit platform and the audit files are completed before issuing audit reports.<\/li>\n<li>Produce and discuss issue sheets on findings, agree action plans and dates for implementation.<\/li>\n<\/ul>\n<p>Conduct assignments in the area of expertise (Treasury & Financial Markets and Risk Management):<\/p>\n<ul>\n<li>Perform audits within the scope of area of expertise and other areas as deemed necessary.<\/li>\n<\/ul>\n<p>Conduct ad hoc reviews and assignments as requested by the Group Chief Auditor, senior management or Audit Committee.<\/p>\n<p>Manage relationships with Bahrain-based business units:<\/p>\n<ul>\n<li>Conduct regular relationship management meetings with delegated business unit management.<\/li>\n<li>Maintain awareness of levels of business activity and new products\/business developments.<\/li>\n<li>Use the information acquired to inform decisions on individual audit assignments and the annual plan.<\/li>\n<li>Periodic updates on key risk profile changes within Group Audit.<\/li>\n<\/ul>\n<p>Deliver audit assignments in accordance with the agreed scope, timescales and budgets:<\/p>\n<ul>\n<li>Provide assurance over coverage of all areas stated within the scope section of the Terms of Reference.<\/li>\n<li>Deliver the assigned audits on time and within budget. Any deviations agreed with the Lead Auditor.<\/li>\n<li>Support the timely delivery of audit reports; within 125 calendar days after start of fieldwork for each audit.<\/li>\n<li>Support adherence to the man-day and travel cost budgets (where applicable) included in the annual plans.<\/li>\n<li>Identify risk issues that are relevant and drafted at a high quality. Issues identified need to be agreed with the auditee during fieldwork in order to agree actions as part of reporting.<\/li>\n<li>Ensure timely and accurate issue tracking & MIT: perform timely review of issue closure requests and validate that agreed actions have been completed (within 30 calendar days after receiving them).<\/li>\n<\/ul>\n<p>Ensure team development and personal objectives:<\/p>\n<ul>\n<li>Undertake at least one external development activity and complete the bank's mandatory training.<\/li>\n<li>Monitor regulatory developments and attend regulatory briefings and\/or complete mandatory training hours required by the professional body.<\/li>\n<\/ul>\n\n<h4>Job context (circumstances & environment surrounding the job)<\/h4>\n<p>Group Audit (GA) consists of a Bahrain-based team plus local Internal Audit teams based in overseas units of ABC. GA is responsible for providing independent assurance on the adequacy and effectiveness of ABC\u2019s internal controls to the Executive Management and the Board of ABC (via the Audit Committee). This is achieved by completing audit assignments according to a risk-based annual audit plan.<\/p>\n<p>The findings of the audit assignments are included within published audit reports which contain findings requiring management to undertake corrective actions to address any control weaknesses identified. Findings are also presented to the Audit Committee of the Board of ABC on a quarterly basis.<\/p>\n<p>Given the nature of GA\u2019s role within the business, the job holder is expected to uphold the highest standards of integrity and confidentiality at all times. The volume, importance and confidentiality of the material with which the job holder will deal require a strong sense of discretion and the ability to organise and present material in a cogent way.<\/p>\n<p>Group Audit staff liaise with individuals at all levels within the organisation, including executive management and board members. The job holder will be required to conduct all interactions with courtesy, respect and professionalism.<\/p>\n\n<h4>Knowledge<\/h4>\n<ul>\n<li>Subject matter expert on the Corporate Treasury and Financial Markets, Market Risk Management, Operational Risk Management, Regulatory Risk Management, and Balance Sheet Management framework processes.<\/li>\n<li>Strong understanding of corporate governance and accounting.<\/li>\n<li>Excellent spoken and written English and Arabic language skills.<\/li>\n<li>Risk based auditing techniques.<\/li>\n<li>Understanding of banking products and services.<\/li>\n<li>An understanding of risks and controls related to Treasury, Finance and Balance Sheet Management.<\/li>\n<li>Regulatory environment under which banks are operating.<\/li>\n<\/ul>\n\n<h4>Education\/certifications<\/h4>\n<p>University Bachelor\u2019s Degree and professional qualification in accounting, banking, finance, audit, or risk management.<\/p>\n\n<h4>Experience<\/h4>\n<ul>\n<li>Minimum 4 years internal or external audit experience.<\/li>\n<li>Proven experience in the identification of risks and controls related to finance.<\/li>\n<li>Familiarity with and exposure to different audit methodologies and with workflow-based audit software, such as B-Wise.<\/li>\n<li>Development and delivery of presentations to senior individuals.<\/li>\n<\/ul>\n\n<h4>Personal attributes<\/h4>\n<ul>\n<li>Excellent organizational skills and ability to work proactively with minimal supervision.<\/li>\n<li>Ability to speak confidently to senior stakeholders.<\/li>\n<li>Excellent attention to detail and analytical skills.<\/li>\n<li>Sound judgment and decision-making skills.<\/li>\n<li>Ability to work with individuals from diverse backgrounds.<\/li>\n<li>Ability to manage conflict and work under pressure.<\/li>\n<li>Strong time management and results orientation.<\/li>\n<li>Strong interpersonal skills to ensure effective interactions with all levels in the business.<\/li>\n<li>Flexible and positive approach to work, \"can do\" attitude.<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>Company description</h4>
<p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p><strong>Front desk agent</strong></p>
<p>As a front office agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Engage in conservation efforts and help preserve wildlife.</li>
<li>Enjoy sustainable adventures with exclusive rewards.</li>
<li>Celebrate locality and heritage in a vibrant community.</li>
<li>Advance your career with global development opportunities.</li>
<li>Drive change through impactful social initiatives.</li>
<li>Collaborate with a passionate, innovative team.</li>
</ul>
<h4>Key responsibilities:</h4>
<p><strong>Guest service excellence:</strong> As a front desk agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</p>
<p><strong>Operational support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</p>
<p><strong>Administrative support:</strong> Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</p>
<p><strong>Team collaboration:</strong> Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</p>
<p><strong>Health, safety, and compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p>
<h4>Qualifications</h4>
<ul>
<li>Experience: Previous experience in a similar role within the hospitality industry is preferred.</li>
<li>Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.</li>
<li>Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.</li>
<li>Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li>
<li>Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.</li>
<li>Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.</li>
<li>Professionalism: A professional, approachable, and friendly demeanor.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p>
<p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>
<p><h4>Job summary</h4>
<p>We are seeking an experienced, confident, and guest-focused captain waiter to join the team at Little Krazy, a whimsical fine-dining destination where exceptional hospitality meets immersive dining.</p>
<p>As a captain waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section. You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure. Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.</p>
<p>More than serving food and beverages, you are an ambassador of the Little Krazy experience. Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Deliver exceptional, personalised table service in accordance with the restaurant's service standards.</li>
<li>Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.</li>
<li>Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.</li>
<li>Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.</li>
<li>Provide expert recommendations based on guest preferences, dietary requirements, and allergies.</li>
<li>Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.</li>
<li>Accurately take food and beverage orders and enter them into the POS system.</li>
<li>Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.</li>
<li>Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.</li>
<li>Resolve guest concerns professionally and escalate issues to management where appropriate.</li>
<li>Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.</li>
<li>Assist in training, coaching, and mentoring junior front-of-house team members.</li>
<li>Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.</li>
<li>Process guest bills accurately and efficiently, ensuring a seamless payment experience.</li>
<li>Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.</li>
<li>Ensure compliance with food safety, hygiene, and health and safety standards.</li>
<li>Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–3 years’ experience as a captain waiter or senior waiter in a premium restaurant, luxury hotel, or fine-dining restaurant.</li>
<li>A warm, engaging, and professional approach with a genuine passion for hospitality.</li>
<li>Fluent in Arabic and English with excellent verbal communication skills.</li>
<li>Outgoing, confident, and charismatic personality.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong understanding of food and beverage service, with ability to upsell effectively.</li>
<li>Team player who thrives in a fast-paced, dynamic environment.</li>
<li>Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.</li>
<li>Experience using restaurant POS systems.</li>
<li>Proven ability to remain calm, organised, and efficient in a fast-paced environment.</li>
<li>Impeccable personal presentation and professional demeanour.</li>
</ul>
<h4>About the group</h4>
<p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p>
<p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p>
<h4>Crafting a homegrown legacy</h4>
<p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p>
<h4>Our signature brands</h4>
<p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p>
<p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p>
<h4>We are only getting started!</h4>
<p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p>
<h4>People first</h4>
<p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p>
<h4>Benefits</h4>
<ul>
<li>Competitive salary packages – aligned with market standards and experience.</li>
<li>Visa (1 year temp) & flights into the country for non-citizens.</li>
<li>Accommodation.</li>
<li>Transportation allowance.</li>
<li>Career development & internal promotions – grow with us across departments and seasons.</li>
<li>Creative & collaborative work culture – built on passion, innovation, and attention to detail.</li>
<li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment.</li>
<li>Experience working on premium events within The Groves, Riyadh Season.</li>
<li>Cultural diversity – join a team of passionate professionals from around the world.</li>
</ul>
<p>Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.</p></p><p></p>
<p>The TTT Assistant Manager is an execution-focused, client-facing role responsible for delivering day-to-day work products across Corporate Tax, Indirect Tax, Accounting Compliance & Reporting, eInvoicing, and AI-enabled tax use cases. The role works closely with client Tax/Finance/Technology stakeholders to translate requirements into practical solutions building data pipelines, reconciliations, dashboards, test packs, and implementation documentation that enable measurable compliance and reporting outcomes.<br>The Assistant Manager operates as a key engine room contributor on engagements owning discrete modules/tasks end-to-end (under Manager/Senior Manager direction) and ensuring delivery is accurate, well-documented, and client-ready.</p><p>A. Tax & compliance delivery outcomes (Corporate Tax / Accounting Compliance & Reporting)<br>Produces accurate, traceable outputs that support tax and accounting compliance reporting (datasets, reconciliations, exception logs, reporting packs) with minimal rework.<br>Demonstrates consistent delivery hygiene: clear documentation, repeatable logic, and evidence-ready outputs.<br>B. Indirect Tax & eInvoicing outcomes<br>Supports indirect tax reporting improvements through data readiness activities, validations, and exception handling routines.<br>Where in scope, supports eInvoicing delivery by preparing/validating data, assisting with requirements and testing, and validating reporting outputs (including data-driven VAT reporting frameworks).<br>C. Analytics outcomes (tools-driven execution)<br>Builds and maintains repeatable analytics workflows using tools such as Alteryx, produces dashboards using Tableau, and performs validations using SQL to support reconciliations and reporting confidence.<br>D. AI outcomes (practical support + validation)<br>Supports AI/GenAI-enabled use cases by preparing structured inputs, documenting requirements, validating outputs against acceptance criteria, and supporting user adoption activities.<br>E. Client experience outcomes<br>Earns client trust through responsiveness, clarity, and structured execution; contributes to workshops with well-prepared materials, crisp analysis, and clear next steps.</p><p>A. Client collaboration and co-creation (mandatory)<br>Partners with client users to clarify requirements, validate scenarios, and iterate quickly on solutions and outputs.<br>B. Ownership and accountability<br>Owns assigned deliverables end-to-end (data prep, dashboard build, test packs, documentation) and drives closure through disciplined follow-up and dependency management.<br>C. Quality and precision<br>Demonstrates strong attention to detail; proactively checks data quality, logic integrity, and documentation completeness before submitting outputs.<br>D. Learning agility<br>Learns new client systems, datasets, and reporting requirements quickly; applies feedback to improve execution quality.<br>E. Professional integrity & secure delivery (mandatory)<br>Handles client data securely and maintains confidentiality; follows engagement documentation and quality standards.<br>F. Mobility (mandatory)<br>Willingness to travel across MENA (and occasionally beyond) based on engagement needs.</p><p>A. Tax and compliance functional capability (execution depth)<br>Working understanding of tax and compliance process flows and the data required to produce reporting outputs across Corporate Tax, Indirect Tax, and accounting-related compliance reporting.<br>B. Data, analytics & validation (tools capability required)<br>Hands-on capability in SQL (extract/validate data, joins/aggregations, reconciliation support).<br>Hands-on proficiency in Alteryx for data preparation/workflows and Tableau for dashboarding/insights (or equivalent tools used on engagements).<br>Ability to execute data quality checks, reconciliations, and exception monitoring rules; ability to explain results clearly to client stakeholders.<br>C. eInvoicing & digital indirect tax reporting (preferred but valuable)<br>Understanding of eInvoicing implementation components (data fields, process impacts, integration touchpoints) and ability to support VAT reporting frameworks through validation and testing support.<br>D. AI/GenAI delivery support (required awareness)<br>Ability to support AI/GenAI initiatives by preparing validation datasets, documenting acceptance criteria, testing output quality, and supporting adoption activities.<br>E. Solution design & SDLC execution (required at task/module level)<br>Ability to produce high-quality delivery artifacts: user stories/requirements notes, data mapping sheets, process flows, test scenarios, defect logs, and release readiness checklists.<br>Familiarity with basic software delivery lifecycle concepts (build/test/release), and ability to collaborate effectively with developers/technical teams on requirements and testing.<br>F. Change enablement (execution support)<br>Ability to support adoption by creating user guides, training materials, and handover documentation; captures user feedback and incorporates improvements.</p><p>A. Requirements support and solution development (client collaboration)<br>Support requirements gathering through workshops and working sessions; document requirements, scenarios, and acceptance criteria.<br>Translate requirements into structured artifacts (data mappings, business rules, process steps) and validate with client stakeholders.<br>B. Data preparation, validation and reconciliation (hands-on delivery)<br>Extract and validate data using SQL; perform reconciliations, investigate variances, and document findings clearly.<br>Build repeatable workflows using Alteryx (or equivalent) to clean, transform, and standardize datasets for reporting/analytics.<br>C. Dashboarding and reporting insights (hands-on delivery)<br>Develop dashboards and analytics outputs using Tableau (or equivalent), ensuring metrics are defined correctly, visuals are clear, and outputs are refreshable and repeatable.<br>D. eInvoicing and VAT reporting support (where applicable)<br>Support eInvoicing activities: data readiness, validation of mandatory fields, testing support, and reporting output checks (including data-driven VAT reporting frameworks where in scope).<br>E. Testing and implementation support (build-test-deploy)<br>Prepare SIT/UAT assets: test scenarios, test scripts, test data, execution trackers, defect logs, and retest evidence.<br>Support deployment readiness through checklists, user readiness inputs, and hypercare issue triage.<br>F. AI/GenAI use case support<br>Support AI/GenAI solutions by documenting requirements, preparing validation datasets, validating outputs, and supporting adoption readiness activities.<br>G. Delivery governance and reporting (mandatory)<br>Maintain task/workplan updates; provide RAID inputs; highlight dependencies early; escalate risks/issues promptly.<br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Typically 7+ years experience in tax technology delivery, tax/compliance reporting transformation, data & analytics delivery, or consulting/industry roles involving tax data and reporting.<br>Hands-on capability with SQL and at least one analytics workflow and dashboarding tool preferably Alteryx and Tableau to deliver reconciliations, dashboards, and reporting outputs.<br>Demonstrated ability to support testing cycles (SIT/UAT), manage defects, and produce clear documentation for software-enabled solutions.<br>Experience supporting eInvoicing and VAT digital reporting initiatives, including data-driven VAT reporting frameworks.<br>Exposure to AI/GenAI-enabled delivery support activities (validation, adoption support, controls through human oversight).<br>Relevant credentials aligned to role focus (tax/accounting qualification, data/analytics certifications, agile/testing credentials) (recommendation).</p>
<p><h4>Job summary</h4>
<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years experience/background in European & Mediterranean cuisine & fine dining restaurants, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Ensuring culinary standards and responsibilities are met for restaurant</h4>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<h4>Leading kitchen team</h4>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Ensures and maintains the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<h4>Establishing and maintaining restaurant kitchen goals</h4>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Develops specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<h4>Ensuring exceptional customer service</h4>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<h4>Managing and conducting human resource activities</h4>
<ul>
<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Cold Email Specialist (Deliverability, Client Success & Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability & Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting & Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement & Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience & Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>
<p><h4>Bank overview</h4>
<p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p>
<p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p>
<p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p>
<p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p>
<h4>Responsibilities of the role</h4>
<p>The job holder will be responsible for:</p>
<h4>Strategy and governance</h4>
<ul>
<li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li>
<li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li>
<li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li>
<li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li>
<li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li>
</ul>
<h4>Application ecosystem management</h4>
<ul>
<li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li>
<li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li>
<li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li>
<li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li>
<li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li>
</ul>
<h4>Collaboration and stakeholder management</h4>
<ul>
<li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li>
<li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li>
<li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li>
<li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li>
<li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li>
</ul>
<h4>Leadership and people management</h4>
<ul>
<li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li>
<li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li>
<li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li>
<li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li>
<li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li>
</ul>
<h4>Areas of knowledge, qualification and experience</h4>
<ul>
<li>20+ years of technology, digital or application support experience.</li>
<li>10+ years in a managerial and leadership role (mandatory).</li>
<li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li>
<li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li>
<li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li>
<li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li>
<li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li>
<li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li>
<li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li>
<li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li>
<li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li>
<li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li>
<li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li>
<li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li>
<li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li>
<li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li>
<li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li>
<li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li>
<li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li>
<li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li>
<li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li>
</ul></p><p></p>
<div ><font face="verdana"><p ><strong ><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >The Senior Aviation Security Manager is the designated Airline Security Postholder responsible for the development, implementation, maintenance and continuous improvement of the aviation security framework across the Middle East and Africa region. </span><span >This role ensures full compliance with all applicable National Civil Aviation Security Programmes (NCASP), ICAO Annex 17 requirements, Airline Security Programmes, IOSA Standards, ACC3 requirements and all relevant aviation security regulations issued by National Civil Aviation Authorities.</span></p><p ><span >The postholder is accountable for protecting aircraft, personnel, cargo, mail, facilities, aviation infrastructure, information and corporate reputation through effective security governance, regulatory compliance, risk management, threat intelligence, security assurance, fitness-for-duty oversight and crisis management. </span><span >The role acts as the principal liaison with Civil Aviation Authorities, Airport Authorities, Security Agencies, Law Enforcement Agencies and key stakeholders regarding all aviation security matters.</span></p><p ><span >In addition, the role provides strategic oversight for aviation security requirements relating to maintenance hangars, engineering facilities, cargo infrastructure and associated capital development projects, ensuring security principles are incorporated throughout the facility lifecycle from initial design through operational operation.</span></p><p ><strong><span ></span></strong></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong>Aviation Security Governance & Regulatory Compliance</strong></p><ul ><li ><span >Act as the designated Airline Security Postholder and Aviation Security Manager.</span></li><li ><span >Maintain and administer the Airline Security Programme and all supporting security manuals, procedures and instructions.</span></li><li ><span >Ensure compliance with:</span></li><ul><li ><span >ICAO Annex 17</span></li><li ><span >ICAO Aviation Security Manual (Doc 8973)</span></li><li ><span >National Civil Aviation Security Programmes</span></li><li ><span >IOSA Security Standards</span></li><li ><span >ACC3 Requirements</span></li><li ><span >Airport Security Programmes</span></li><li ><span >Local Civil Aviation Security Regulations</span></li><li ><span >DHL Aviation Security Standards</span></li></ul><li ><span >Monitor emerging regulatory requirements and ensure timely implementation.</span></li><li ><span >Act as primary liaison with regulatory authorities on all aviation security matters.</span></li><li ><span >Manage regulatory inspections, audits and validation activities.</span></li><li ><span >Ensure effective corrective action plans are developed, implemented and monitored following audits and inspections</span></li><li ><span >Maintain aviation security approvals, certifications and authorisations required by the airline</span></li></ul><p ><strong>Security Risk Management</strong></p><ul ><li>Develop and maintain an Aviation Security Risk Management Framework.</li><li>Conduct threat, vulnerability and risk assessments across all airline operations.</li><li>Monitor geopolitical, terrorism, organised crime, insider threat and emerging security risks.</li><li>Provide risk assessments and security briefings to senior leadership.</li><li>Ensure security mitigations remain proportionate to identified threats and operational risks.</li><li>Support strategic decision-making through intelligence-led risk analysis.</li><li>Maintain security risk registers and monitor effectiveness of risk treatment plans</li></ul><p ><strong>Security Assurance & Oversight</strong></p><ul ><li ><span >Develop and manage the regional Aviation Security Audit Programme.</span></li><li ><span >Conduct security audits and inspections across all operational locations.</span></li><li ><span >Audit internal departments, service providers, cargo facilities and operational partners.</span></li><li ><span >Analyse audit findings, identify trends and implement corrective actions.</span></li><li ><span >Conduct investigations into aviation security incidents, breaches and security concerns.</span></li><li ><span >Produce regular security performance reports and management information.</span></li><li ><span >Monitor and report key security performance indicators.</span></li></ul><p ><strong>Cargo Security Management</strong></p><ul ><li ><span >Ensure compliance with ACC3 requirements and secure supply chain standards.</span></li><li ><span >Maintain effective cargo security policies, procedures and screening oversight.</span></li><li ><span >Oversee regulated agents, known consignors and contracted service providers.</span></li><li ><span >Ensure effective chain-of-custody controls throughout the cargo network.</span></li><li ><span >Conduct assessments and oversight activities relating to cargo security operations.</span></li><li ><span >Monitor emerging cargo security threats and implement appropriate controls.</span></li><li ><span >Support continued compliance with international and local cargo security regulations.</span></li></ul><p ><strong>Aircraft & Flight Operations Security</strong></p><ul ><li ><span >Ensure protection of aircraft against acts of unlawful interference.</span></li><li ><span >Oversee aircraft security checks and aircraft security searches.</span></li><li ><span >Ensure robust aircraft access control measures are maintained.</span></li><li ><span >Verify implementation of security procedures during aircraft turnaround activities.</span></li><li ><span >Provide oversight of security measures during elevated threat levels and contingency operations.</span></li><li ><span >Ensure compliance with all airline operational security requirements.</span></li></ul><p ><strong>Facility Security Design & Development</strong></p><ul ><li ><span >Act as Aviation Security representative for all aviation infrastructure projects.</span></li><li ><span >Ensure Security by Design principles are incorporated within project planning, design, construction and operational readiness activities.</span></li><li ><span >Review facility design proposals and provide security requirements for:</span></li><ul><li ><span >Maintenance Hangars</span></li><li ><span >Engineering Workshops</span></li><li ><span >Cargo Facilities</span></li><li ><span >Technical Buildings</span></li><li ><span >Training Facilities</span></li><li ><span >Warehouses and Storage Areas</span></li></ul><li ><span >Define security requirements relating to:</span></li><ul><li ><span >Perimeter Security</span></li><li ><span >Access Control Systems</span></li><li ><span >CCTV Systems</span></li><li ><span >Intrusion Detection Systems</span></li><li ><span >Security Control Rooms</span></li><li ><span >Visitor Management Systems</span></li><li ><span >Airside and Landside Segregation</span></li><li ><span >Vehicle Access Controls</span></li><li ><span >Physical Barriers and Security Lighting</span></li></ul><li ><span >Participate in design reviews and project governance meetings.</span></li><li ><span >Ensure security requirements are embedded throughout facility development and refurbishment projects.</span></li></ul><p ><strong>Construction Security Management</strong></p><ul ><li ><span >Develop and maintain construction security plans for aviation infrastructure projects.</span></li><li ><span >Conduct security risk assessments throughout all project phases.</span></li><li ><span >Implement contractor and subcontractor access management processes.</span></li><li ><span >Ensure appropriate screening, vetting and access controls are maintained for all construction personnel.</span></li><li ><span >Oversee security of construction compounds, temporary facilities and project equipment.</span></li><li ><span >Conduct inspections and audits to verify compliance with project security requirements.</span></li><li ><span >Identify and mitigate security vulnerabilities created by construction activities.</span></li></ul><p ><strong>Maintenance Hangar & Engineering Security</strong></p><ul ><li ><span >Develop and maintain security procedures for aircraft maintenance facilities and engineering operations.</span></li><li ><span >Ensure effective physical security arrangements are maintained within maintenance hangars and technical facilities.</span></li><li ><span >Oversee security measures relating to:</span></li><ul><li ><span >Aircraft Under Maintenance</span></li><li ><span >Grounded Aircraft</span></li><li ><span >Aircraft Storage Facilities</span></li><li ><span >Engineering Workshops</span></li><li ><span >Technical Records</span></li><li ><span >Tool Control Systems</span></li><li ><span >Engine Storage Areas</span></li><li ><span >Aircraft Parts Storage</span></li><li ><span >Hazardous Materials</span></li><li ><span >Dangerous Goods</span></li></ul><li ><span >Conduct periodic assessments to verify security compliance within maintenance environments.</span></li><li ><span >Ensure maintenance activities comply with applicable aviation security regulations and airline security requirements.</span></li></ul><p ><strong>Critical Asset Protection</strong></p><ul ><li ><span >Develop and implement protection strategies for high-value aviation assets.</span></li><li ><span >Ensure effective controls exist to prevent theft, sabotage, tampering or unauthorised access.</span></li><li ><span >Protect aircraft, engines, avionics, tooling, technical records and critical spare parts.</span></li><li ><span >Establish inventory protection and asset tracking controls.</span></li><li ><span >Investigate security incidents involving aviation assets and infrastructure.</span></li></ul><p ><strong>Insider Threat Management</strong></p><ul ><li ><span >Develop and maintain an Insider Threat Management Programme.</span></li><li ><span >Identify and assess insider threat risks affecting airline operations.</span></li><li ><span >Promote security awareness and reporting programmes across operational and engineering environments.</span></li><li ><span >Implement enhanced controls for personnel with access to critical infrastructure and aircraft systems.</span></li><li ><span >Coordinate insider threat mitigation activities with Human Resources, Compliance and Operational Management.</span></li></ul><p ><strong>Drug & Alcohol Programme Management</strong></p><ul ><li ><span >Develop, implement, maintain and continuously improve the Company's Drug & Alcohol Management Programme in accordance with applicable aviation regulations, company policies and industry best practice.</span></li><li ><span >Ensure compliance with all applicable Civil Aviation Authority, occupational health, employment law and corporate governance requirements relating to substance misuse prevention and fitness-for-duty programmes.</span></li><li ><span >Act as the functional owner for Drug & Alcohol governance applicable to safety-sensitive and security-sensitive personnel across airline operations, engineering, maintenance, cargo operations and aviation infrastructure activities.</span></li><li ><span >Develop, maintain and oversee procedures governing:</span></li><ul><li ><span >Pre-Employment Testing</span></li><li ><span >Random Testing</span></li><li ><span >Reasonable Cause / For-Cause Testing</span></li><li ><span >Post-Incident Testing</span></li><li ><span >Return-to-Duty Testing</span></li><li ><span >Follow-Up Testing</span></li></ul><li ><span >Ensure appropriate controls are established for employees, contractors, vendors and service providers performing safety-critical, security-critical or airside duties.</span></li><li ><span >Oversee administration of testing programmes through approved occupational health providers, medical facilities and accredited laboratories.</span></li><li ><span >Ensure contractor organisations working within maintenance hangars, engineering facilities, cargo facilities and construction projects maintain equivalent fitness-for-duty controls where contractually required.</span></li><li ><span >Monitor programme effectiveness through testing outcomes, trend analysis, audits and compliance reviews.</span></li><li ><span >Coordinate investigations relating to suspected substance misuse where aviation safety, security or operational integrity may be affected.</span></li><li ><span >Support incident investigations where drug or alcohol impairment may be considered a contributing factor.</span></li><li ><span >Maintain strict confidentiality, data protection and medical privacy requirements relating to testing records and programme administration.</span></li><li ><span >Promote employee awareness programmes supporting fitness-for-duty, personal accountability and responsible workplace behaviours.</span></li><li ><span >Coordinate programme implementation and governance with Human Resources, Occupational Health, Legal, Compliance, Safety and Operational Management functions.</span></li><li ><span >Provide management reporting on programme performance, regulatory compliance, trends, risks and corrective actions.</span></li><li ><span >Ensure programme requirements are incorporated within aviation security audits, contractor assurance activities and operational compliance reviews.</span></li></ul><p ><strong>Security Technology & Systems Management</strong></p><ul ><li ><span >Oversee aviation security technology and system performance across operational facilities.</span></li><li ><span >Define standards for aviation security systems.</span></li><li ><span >Support procurement, acceptance testing and implementation of security technologies.</span></li><li ><span >Ensure effective operation of:</span></li><ul><li ><span >CCTV Systems</span></li><li ><span >Access Control Systems</span></li><li ><span >Alarm Monitoring Systems</span></li><li ><span >Visitor Management Systems</span></li><li ><span >Biometric Access Solutions</span></li><li ><span >Vehicle Access Control Systems</span></li><li ><span >Integrated Security Platforms</span></li></ul><li ><span >Ensure security technology remains compliant, reliable and operationally effective.</span></li></ul><p ><strong>Critical Infrastructure Protection & Resilience</strong></p><ul ><li ><span >Identify and assess risks affecting critical aviation infrastructure.</span></li><li ><span >Develop security protection strategies for facilities, utilities and operational systems.</span></li><li ><span >Support business continuity and operational resilience planning.</span></li><li ><span >Participate in emergency planning and contingency exercises.</span></li><li ><span >Develop contingency plans for security incidents affecting critical facilities.</span></li><li ><span >Ensure security considerations are embedded within crisis management frameworks.</span></li></ul><p ><strong>Security Training & Security Culture</strong></p><ul ><li ><span >Develop and maintain aviation security training programmes.</span></li><li ><span >Ensure personnel complete all regulatory and recurrent training requirements.</span></li><li ><span >Deliver security awareness and threat awareness programmes.</span></li><li ><span >Promote a positive and proactive security culture throughout the business.</span></li><li ><span >Monitor training effectiveness and competency compliance.</span></li><li ><span >Maintain training records and regulatory evidence.</span></li></ul><p ><strong>Crisis Management & Emergency Response</strong></p><ul ><li ><span >Act as Security Lead during security incidents and emergency situations.</span></li><li ><span >Support corporate crisis management and emergency response activities.</span></li><li ><span >Develop aviation security contingency plans.</span></li><li ><span >Participate in emergency exercises and operational resilience testing.</span></li><li ><span >Coordinate with authorities during incidents involving aviation security.</span></li><li ><span >Ensure lessons learned and corrective actions are implemented following incidents and exercises.</span></li></ul><p ><strong>Cyber Security Interface</strong></p><ul ><li ><span >Support protection of aviation operations from cyber-enabled threats that may impact physical security.</span></li><li ><span >Coordinate with Information Security teams regarding aviation-critical systems.</span></li><li ><span >Assess cyber-physical vulnerabilities affecting operational facilities and infrastructure.</span></li><li ><span >Support implementation of aviation security requirements relating to cyber resilience.</span></li></ul><p ><strong>Contractor & Supplier Security Management</strong></p><ul ><li ><span >Oversee security performance of contracted security providers.</span></li><li ><span >Conduct supplier security assessments and audits.</span></li><li ><span >Ensure security requirements are incorporated into procurement and contract management processes.</span></li><li ><span >Monitor service provider performance against security standards and contractual obligations.</span></li><li ><span >Ensure corrective actions are implemented where required.</span></li></ul><p ><strong>Leadership</strong></p><ul ><li ><span >Lead and develop the Aviation Security function across the region.</span></li><li ><span >Provide strategic direction for aviation security governance and compliance.</span></li><li ><span >Establish security objectives, plans, budgets and performance measures.</span></li><li ><span >Lead security personnel, service providers and specialist contractors.</span></li><li ><span >Drive continuous improvement and operational excellence.</span></li><li ><span >Promote a positive security culture across all business functions.</span></li><li ><span >Champion a culture of fitness-for-duty, personal accountability and operational excellence across all operational, engineering, maintenance, contractor and support functions.</span></li><li ><span >Act as executive security advisor on aviation infrastructure and development projects.</span></li><li ><span >Ensure security requirements are integrated into future facility expansion and capital investment programmes.</span></li><li ><span >Maintain effective relationships with senior stakeholders, regulators and security authorities.</span></li></ul><p ><strong>Key Performance Indicators</strong></p><ul ><li ><span >Zero significant aviation security regulatory findings.</span></li><li ><span >Successful completion of all Civil Aviation Authority inspections and audits.</span></li><li ><span >100% completion of planned aviation security audits.</span></li><li ><span >Closure of audit findings within agreed timescales.</span></li><li ><span >Security training compliance above 98%.</span></li><li ><span >Successful maintenance of ACC3 and security programme approvals.</span></li><li ><span >Completion of security risk assessments to plan.</span></li><li ><span >Reduction of recurring security findings and security-related incidents.</span></li><li ><span >Effective implementation of construction and infrastructure security programmes.</span></li><li ><span >Successful commissioning and protection of maintenance hangar facilities.</span></li><li ><span >Positive performance during emergency exercises and security incidents.</span></li><li ><span >100% compliance with approved Drug & Alcohol testing programme requirements.</span></li><li ><span >Successful completion of Drug & Alcohol programme audits and regulatory reviews.</span></li><li ><span >Timely completion of post-incident, return-to-duty and reasonable-cause testing requirements.</span></li><li ><span >Full contractor compliance with fitness-for-duty and substance misuse prevention requirements.</span></li><li ><span >Effective closure of all Drug & Alcohol programme findings and corrective actions.</span></li></ul><p ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><p ><strong><span >Essential</span></strong></p><ul ><li><span >Minimum 10 years aviation security experience.</span></li><li><span >Minimum 5 years management experience within airline, airport, cargo, military aviation or aviation support environments.</span></li><li><span >Extensive knowledge of:</span></li><li><span >ICAO Annex 17</span></li><li><span >ICAO Aviation Security Manual (Doc 8973)</span></li><li><span >IOSA Security Standards</span></li><li><span >ACC3 Requirements</span></li><li><span >National Civil Aviation Security Programmes</span></li><li><span >Air Cargo Security Regulations</span></li><li><span >Security Risk Management Principles</span></li><li><span >Experience managing aviation security audits, inspections and regulatory oversight programmes.</span></li><li><span >Experience conducting investigations and aviation security risk assessments.</span></li><li><span >Experience managing or overseeing Drug & Alcohol programmes within aviation, transportation, logistics, engineering or other safety-critical industries.</span></li><li><span >Knowledge of fitness-for-duty principles, substance misuse prevention programmes and associated governance requirements.</span></li><li><span >Experience conducting investigations relating to employee conduct, security breaches or fitness-for-duty concerns.</span></li><li><span >Strong leadership, stakeholder management and communication skills.</span></li><li><span >Experience managing security contracts, service providers and outsourced security operations.</span></li></ul><div><span ><br></span></div><p ><strong><span >Preferred</span></strong></p><ul ><li><span >ICAO Professional Manager Aviation Security (PM AvSec).</span></li><li><span >IATA Aviation Security Management Qualification.</span></li><li><span >Certified Protection Professional (CPP).</span></li><li><span >Physical Security Professional (PSP).</span></li><li><span >Security Risk Management Qualification.</span></li><li><span >Project Management Qualification (PMP, PRINCE2 or equivalent).</span></li><li><span >Experience supporting aviation infrastructure development projects.</span></li><li><span >Experience with maintenance hangars, MRO facilities or airport infrastructure programmes.</span></li><li><span >Knowledge of Crime Prevention Through Environmental Design (CPTED).</span></li><li><span >Experience implementing enterprise security technology systems within aviation environments.</span></li></ul><p ><span ></span></p><p class="MsoListParagraph" ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p ></p><ul><li><span >Strong career support in an international environment.</span></li><li><span >Great culture and colleagues.</span></li><li><span >Multifarious benefit programm.</span></li></ul><p class="MsoNoSpacing" ><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><br class="Apple-interchange-newline"></font></div><br><br>