Insurance Coordinator Jobs in Bahrain
336 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><b><span><span>Role: SAP Associate Service Delivery Manager</span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Years of Experience:</span></span></b><span><span> 8-10 Years</span></span></span></span></span></p><br>
<br>
<p><span><span><span><b><span><span>Location:</span></span></b><span><span> TBD</span></span></span></span></span></p><br>
<p><span><span><span><b><span><span>Shifts:</span></span></b><span><span> TBD</span></span></span></span></span></p><br>
<br>
<p><span><span><span><b><span><span><span>Job Summary:</span></span></span></b></span></span></span></p><br>
<p><span><span><span><span><span>The SAP Associate Service Delivery Manager is responsible for managing end-to-end SAP application support services for a large enterprise account, with a strong focus on service excellence, stakeholder management, and operational efficiency. This role acts as the single point of contact for the customer and internal teams, ensuring consistent delivery of high-quality support services aligned with SLAs, business priorities, and customer expectations.</span></span></span></span></span></p><br>
<p><span><span><span><span><span>Reporting to the Account Director, the role requires strong experience in SAP support delivery, ITIL-based service management, and team leadership across onsite and offshore models. The ideal candidate will have proven expertise in managing 24x7 support environments, driving process improvements, and ensuring high customer satisfaction, particularly within public sector engagements.</span></span></span></span></span></p><br>
<p><span><span><span><b><span><span>Key Skills </span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Must Have</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span>8+ years of experience in IT consulting/services, with at least 5 years in Service Delivery Management</span></span></span></span></span></li>
<li><span><span><span><span><span>Proven experience in managing SAP application support and/or SAP AMS engagements</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong understanding of ITIL processes (Incident, Problem, Change Management)</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in managing SLAs, service metrics, and continuous improvement initiatives</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong stakeholder management skills, including client-facing experience at senior levels</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience managing onsite, offshore, and distributed teams (including 24x7 support models)</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong people management skills including team development, retention, and performance management</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in handling customer escalations and driving resolution within defined SLAs</span></span></span></span></span></li>
<li><span><span><span><span><span>Strong commercial awareness including gross margin and cost management</span></span></span></span></span></li>
<li><span><span><span><span><span>Excellent communication, reporting, and coordination skills</span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Nice to Have</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span>ITIL certification (strongly preferred)</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in Public Sector projects</span></span></span></span></span></li>
<li><span><span><span><span><span>Domain knowledge in Finance / Tax</span></span></span></span></span></li>
<li><span><span><span><span><span>Postgraduate qualification in Management</span></span></span></span></span></li>
<li><span><span><span><span><span>Experience in SAP change management and enhancement delivery</span></span></span></span></span></li>
<li><span><span><span><span><span>Exposure to audit, compliance, and governance frameworks</span></span></span></span></span></li>
<li><span><span><span><span><span>Familiarity with automation and service improvement tools</span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Key Responsibilities</span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span>Service Delivery Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Own and manage end-to-end SAP application support delivery, ensuring adherence to SLAs, KPIs, and quality benchmarks </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Act as the single point of contact for the customer, ensuring effective communication and service alignment </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive incident resolution, service requests, and problem management processes </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Monitor service performance, identify improvement opportunities, and implement process enhancements </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure timely escalation and resolution of issues as per the defined escalation matrix </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Conduct regular service reviews, including weekly/monthly reporting and steering committee meetings </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Track and manage commercial aspects including billing, cost control, and gross margin </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Stakeholder & Customer Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Build and maintain strong relationships with customer stakeholders and act as a trusted advisor </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Manage customer expectations, feedback, and escalations proactively </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive customer satisfaction initiatives, including CSAT surveys and improvement plans </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Provide regular updates to stakeholders on service performance, risks, and improvements </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Team & People Management</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Lead and manage onsite and offshore SAP support teams, including 24x7 operations </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Define shift rosters and ensure optimal resource utilization </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Act as the primary point of contact for team members and ensure effective communication </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive team engagement, performance management, and retention while minimizing attrition risks </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Collaborate with resource management teams for proactive staffing and hiring decisions </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure effective knowledge transfer and capability building within the team </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Process & Governance</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Implement and drive ITIL-based service management processes across incident, problem, and change management </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Ensure adherence to internal and external compliance requirements </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Support internal and external audits and ensure process readiness </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive quality initiatives and promote a culture of continuous improvement </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Define and enhance processes to improve efficiency, service quality, and customer value </span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span>Operational Excellence & Continuous Improvement</span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Identify opportunities for automation, efficiency, and service optimization </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Drive proactive problem management and root cause analysis </span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Recommend system impro</span></span></span></span></span></span></li></ul> </div>
<p><span >Job Summary The Outage Manager is responsible for preparation, planning, leading execution, and close out of complex planned/emergent Outage events for gas turbine, steam turbine and generator agreements while supporting the development of the business strategy for field fulfilment excellence in FieldCore. The Outage Manager is a focal role, with accountability for driving consistent outage planning and execution, and adoption of best practices and lessons learned. Will lead complex outages for their assigned Country/Countries or location(s) wherever possible, given the need to achieve target utilization levels.</span></p><p>Essential Duties & Responsibilities:</p><ul><li>Manage complex outage event preparation (Planned/Emergent/Upgrade) from start to finish, including outage schedule development, TFA/craft labor/tooling/cost planning, customer management - pre/post outage meetings, mobilization planning, JCE execution, and event close out</li><li>Own onsite execution (site lead) with large teams during assigned outages, ensuring Fulfilment-5 goals and requirements are met.</li><li>Manage on job cost tracking, productivity, while managing execution risk/FMEA and any NU/Service warranty</li><li>Drive improvement of on-time delivery, outage cost and productivity, implementation, effectively update and maintain accurate tracking files, control man hour cost and pacing</li><li>Lead project quotation development including work scope, site condition check, preliminary safety and risk analysis to identify potential issues or obstacles and to minimize cost impact for site execution</li><li>Support customer operations team during shut-down, start-up, running and performance testing of turbine, generator and auxiliary systems</li><li>Ensure proper execution documentation is prepared, used, reviewed, stored and delivered including, Field Procedures, Quality Procedures, EHS, and Customer Outage Reports</li><li>Work with web systems applications for proper allocation, preparation, planning and forecasting of labor, tooling, vendor management</li><li>Respond to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner</li><li>Support Customer Service Leader on technical communication to customer staff during outage execution</li><li>Actively work to improve and optimize existing processes and look for simplification opportunities</li><li>Ability and willingness to work holidays, weekends and overtime as required by field assignments</li><li>Travel may be required</li><li>May be assigned other duties to help proactively drive our FieldCore vision and align with our organization s core values.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications & Experience :</strong></p><ul><li>Bachelor s degree in Science/engineering or equivalent</li><li>4 years of experience in power generation industry.</li><li>8+ years applicable experience and demonstrated success/knowledge on gas/steam turbine or generator maintenance (depending on needs)</li><li>3+ years of specialized/industry experience of gas/steam turbine generator & auxiliary system outage planning and execution.</li><li>English proficiency required</li></ul><p><strong>Desired Characteristics:</strong></p><ul><li>Strong Project Management and planning skills (Primavera scheduling tool preferred)</li><li>PC proficiency, web applications including advanced Excel skills</li><li>Able to interface effectively with all levels of the organization and external customers</li><li>Demonstrated verbal and written communication skills and influencing skill</li><li>Strong technical and maintenance knowledge of gas/steam turbines and generators</li><li>Strong team leader in dynamic, energetic and complex customer site environments</li><li>Ability to work under high pressure and constraint time, committed and process oriented</li><li>Ability to work multiple project simultaneously and effectively in a cross-functional team</li><li>Ability to influence stakeholders to deliver customer and business needs</li><li>FEP graduate</li></ul><p>FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law</p>
<p>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements. Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy. Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation. Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed. Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan. Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.</p><p>This is a nominated Security Manager position under the operator's Security Programme and the applicable Bahrain aviation-security requirements. The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.</p><p><strong>Mandatory</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul><p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group. If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul>
<p><h4>About the role</h4>
<p>We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong><br>
Handle 50–100 daily support tickets using platforms like:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<p>Respond via:</p>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<p>Aim for first-contact resolution (FCR)<br>
Escalate complex issues to Tier 2 or technical teams</p>
<p><strong>Ticket & SLA management</strong><br>
Prioritize tickets based on urgency and SLA requirements<br>
Track and manage open cases to ensure timely resolution<br>
Document all interactions clearly in the system<br>
Maintain organized and complete ticket records</p>
<p><strong>Knowledge base & efficiency</strong><br>
Update internal knowledge bases and FAQs<br>
Create and improve:</p>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<p>Help reduce repetitive tickets through better documentation</p>
<p><strong>Customer experience & feedback</strong><br>
Communicate with empathy and professionalism<br>
Capture customer feedback (CSAT, NPS)<br>
Identify recurring issues and flag trends<br>
Escalate negative experiences for quick resolution</p>
<p><strong>Collaboration</strong><br>
Work closely with:</p>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<p>Provide insights to improve customer experience and product quality</p>
<p><strong>Compliance & quality</strong><br>
Ensure compliance with:</p>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<p>Maintain confidentiality when handling customer data<br>
Follow quality standards for all interactions</p>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong><br>
1–2+ years in:</p>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<p>Experience using at least one platform:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<p><strong>Skills</strong><br>
Strong typing and multitasking ability<br>
Excellent written and verbal English<br>
Proficiency with:</p>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<p>Ability to manage multiple tickets and priorities simultaneously</p>
<h4>Nice to have</h4>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<p><h4>Description</h4>
<p>The hospitality & guest experience manager is the custodian of the club's member and guest experience. Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club. Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.</p>
<p>Working cross-functionally, the hospitality & guest experience manager champions a culture of genuine hospitality, proactively anticipates member needs, and continuously elevates the club experience through attention to detail, service innovation, and operational excellence.</p>
<h4>Responsibilities</h4>
<p><strong>1. Member & guest experience</strong></p>
<ul>
<li>Build meaningful relationships with members, understanding their preferences, expectations, and feedback</li>
<li>Ensure every member interaction reflects the standards of a luxury private club</li>
<li>Personally engage with members throughout the club, maintaining a visible presence across facilities</li>
<li>Resolve member concerns promptly, professionally, and with a service recovery mindset</li>
<li>Identify opportunities to surprise and delight members through personalised experiences</li>
<li>Act as the primary hospitality ambassador for members, guests, VIPs, and visiting delegations</li>
</ul>
<p><strong>2. Hospitality operations & service excellence</strong></p>
<ul>
<li>Establish, implement, and continuously improve hospitality standards across all member-facing areas</li>
<li>Conduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spaces</li>
<li>Ensure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readiness</li>
<li>Develop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practices</li>
<li>Monitor daily operations to ensure a seamless member journey across every department</li>
</ul>
<p><strong>3. Cross-functional service leadership</strong></p>
<ul>
<li>Partner closely with food & beverage, golf operations, facilities, housekeeping, events, membership, and reception teams to deliver a unified member experience</li>
<li>Coordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functions</li>
<li>Identify service gaps and lead cross-department initiatives to improve the overall club experience</li>
<li>Promote collaboration and accountability for service excellence across the organisation</li>
</ul>
<p><strong>4. Quality assurance & continuous improvement</strong></p>
<ul>
<li>Develop and monitor guest experience KPIs, member satisfaction metrics, and service quality standards</li>
<li>Conduct regular mystery audits and operational walkthroughs</li>
<li>Analyse member feedback, complaints, and trends to identify improvement opportunities</li>
<li>Lead service improvement projects and monitor implementation across departments</li>
<li>Benchmark the club against leading luxury hospitality and private club standards</li>
</ul>
<p><strong>5. Training & service culture</strong></p>
<ul>
<li>Champion a hospitality-first culture throughout the organisation</li>
<li>Design and deliver customer service training programmes for all member-facing employees</li>
<li>Coach managers and supervisors on luxury service delivery and member engagement</li>
<li>Reinforce standards through regular observations, coaching, and feedback</li>
<li>Recognise and celebrate exceptional service across teams</li>
</ul>
<p><strong>6. Club ambience & member engagement</strong></p>
<ul>
<li>Oversee the overall atmosphere and presentation of the club to ensure a welcoming, refined, and memorable environment</li>
<li>Work with marketing, membership, and events teams to enhance member engagement initiatives</li>
<li>Support the delivery of exclusive member experiences and hospitality activations</li>
<li>Ensure seasonal décor, signage, music, amenities, and service touches align with the club's premium positioning</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in hospitality management, hotel management, tourism, business administration, or a related discipline</li>
<li>5–8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinations</li>
<li>Proven experience in guest relations, front office, hospitality operations, or luxury service management</li>
<li>Strong understanding of luxury hospitality standards, member experience, and service excellence frameworks</li>
<li>Experience leading cross-functional service improvement initiatives</li>
<li>Exceptional interpersonal, communication, and relationship-building skills</li>
<li>Comfortable engaging with senior executives, VIPs, members, and international guests</li>
<li>Experience designing service standards and delivering hospitality training is highly desirable</li>
</ul></p><p></p>
<p><h4>Overview of the role</h4>
<p>The beauty advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The beauty advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.</p>
<h4>What you will do</h4>
<strong>Sales and customer engagement</strong><br>
<li>Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.</li>
<li>Assist customers in locating, selecting, and purchasing desired products based on their preferences.</li>
<li>Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value (ATV).</li>
<li>Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.</li>
<strong>Stock and merchandise management</strong><br>
<li>Monitor availability of GOBE products and update reports on product shelf life.</li>
<li>Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.</li>
<li>Timely display all products following set planograms and guidelines.</li>
<li>Replenish products on display as needed with complete shelf tag price and price tags.</li>
<strong>Operational compliance and standards</strong><br>
<li>Maintain cleanliness and orderliness of the assigned area.</li>
<li>Comply with all set customer service standards, including smile and greet and offers basket.</li>
<li>Prepare and set up store promotions using marketing collaterals effectively.</li>
<li>Monitor and update price changes and shelf/price tags as needed.</li>
<li>Strictly comply with company policies, including attendance, punctuality, and grooming standards.</li>
<strong>Personal development and team collaboration</strong><br>
<li>Accomplish MFP and PDP on time.</li>
<li>Participate in and implement agreed employee engagement survey action plans.</li>
<li>Develop leadership and problem-solving skills.</li>
<li>Proactively contribute with a good team spirit and take initiatives.</li>
<h4>Required skills to be successful</h4>
<li>Customer service excellence and empathy with strong relationship skills.</li>
<li>Proficiency in retail operations and stock management.</li>
<li>Leadership and problem-solving capabilities.</li>
<li>Integrity, trustworthiness, and the ability to deal with ambiguity.</li>
<h4>What qualifies you for the role</h4>
<li>High school diploma or equivalent; degree not essential.</li>
<li>Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.</li>
<li>In-depth knowledge of fashion/beauty industry and trends.</li>
<li>Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.</li>
<li>Excellent customer service, empathy, and results orientation.</li>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p>
<p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>
<p><h4>Company Overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.</p>
<h4>What you will do</h4>
<p><strong>Store safety</strong><br>
Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.</p>
<p><strong>Excellent customer service</strong><br>
Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.<br>
Greets customers immediately upon entering the store with a smile and a sincere non-business-like greeting.<br>
Provides customers with current, relevant information about the product.<br>
Sincerely thanks all customers for shopping as they exit the store and invites them back.</p>
<p><strong>Quality</strong><br>
Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.</p>
<p><strong>Administrative</strong><br>
Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.</p>
<h4>Required skills to be successful</h4>
<ul>
<li>Extensive experience in sales, marketing, and operations and working in the retail/brand management industry specifically in fashion.</li>
<li>Sound in-depth knowledge of the market, brand positioning, and trends.</li>
<li>An understanding of the current economic situation, impacts of potential threats, and competitors.</li>
</ul>
<h4>What equips you for the role</h4>
<p><strong>Minimum qualification and knowledge:</strong><br>
Education: High school diploma or equivalent.<br>
Minimum experience: Minimum 2 years of retail sales experience.</p>
<p><strong>Job-specific/technical skills required to complete the tasks:</strong></p>
<ul>
<li>Good verbal communication skills.</li>
<li>Some heavy lifting.</li>
<li>Ability to stand for a minimum of 8 hours.</li>
<li>Strong customer service.</li>
</ul>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p>
<p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.</p>
<h4>What you will do</h4>
<ul>
<li><strong>Store safety</strong><br>
Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.</li>
<li><strong>Excellent customer service</strong><br>
Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.<br>
Greets customers immediately upon entering the store with a smile and a sincere non-business-like greeting.<br>
Provides customers with current, relevant information about the product.<br>
Sincerely thank all customers for shopping as they exit the store and invite them back.</li>
<li><strong>Quality</strong><br>
Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale.</li>
<li><strong>Administrative</strong><br>
Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Extensive experience in sales, marketing and operations and working in the retail/brand management industry specifically in fashion.</li>
<li>Sound in-depth knowledge of the market, brand positioning and trends.</li>
<li>An understanding of the current economic situation impacts of potential threats and competitors.</li>
</ul>
<h4>What equips you for the role</h4>
<p><strong>Minimum qualification and knowledge:</strong></p>
<ul>
<li><strong>Education:</strong> High school diploma or equivalent</li>
<li><strong>Minimum experience:</strong> Minimum 2 years of retail sales experience.</li>
</ul>
<p><strong>Job-specific/technical skills required to complete the tasks:</strong></p>
<ul>
<li>Good verbal communication skills</li>
<li>Some heavy lifting</li>
<li>Ability to stand for a minimum of 8 hours</li>
<li>Strong customer service</li>
</ul>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.</p>
<p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>SUMMARY</strong><p>The General Manager (GM), in conjunction with the management team will strategically lead all areas within the hotel. </p><br><p>The GM is responsible for optimizing profitability, the guest experience and overall hotel quality performance, team member engagement, market share and ultimately return on owner investment. </p><br><p>The objectives of this role will be to lead the hotel opening project according to the Critical path and to ensure the right team is recruited, onboarded, and trained at the right time according to the opening date and business forecast. </p><br><p>Furthermore, the incumbent will achieve revenue optimization, effective cost-control, and implementation of quality operational standards within the framework of the brand. </p><br><p>The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan. <br></p><br><p><strong>KEY RESPONSIBILITIES</strong> </p><br><p><strong>Leadership: </strong></p><br><ul><li><p>The GM will work with the hotel Management Team to ensure the successful delivery of the individual departmental plans as they fit within the overall hotels business strategy. </p><br></li></ul><ul><li><p>The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. He/she will lead by example, to inspire the team to ‘Do the Right Thing’.</p><br></li><li><p>The GM is ultimately accountable for the achievement of all hotel KPI’s.</p><br></li><li><p>Ensure the hotel meets and exceeds the Wyndham People Compliance Standards Level 1 – CORE. </p><br></li></ul><p><strong>Strategy & planning: </strong></p><br><ul><li><p>The GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, comply with all company standards and defining the objectives for the hotel subject to owner approval. </p><br></li><li><p>The GM will focus to develop the awareness of the hotel within the city, region and country, to help the ‘Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, and attendance at key exhibitions.</p><br></li><li><p>He/she will build an excellent relationship with owners, protecting the assets and acting as a Brand Ambassador. </p><br></li></ul><p><strong>Business Performance</strong></p><br><ul><li><p>The GM will be accountable for the overall success and performance of the hotel including:</p><br></li></ul><ul><li><p>Achieving targeted Revenue, and GOP. </p><br></li><li><p>Delivery of commercial plan and achieving sales targets. </p><br></li><li><p>Continuous evolve RevPAR and RGI. </p><br></li><li><p>Achieving target quality scores (Medallia & Quality Audit). </p><br></li><li><p>Delivery of HR plan and achieving People targets i.e., Employee engagement, turnover, productivity ratios, time to hire etc. </p><br></li><li><p>Achieve targeted Wyndham Rewards enrollments. </p><br></li><li><p>Achieving and evolving the Wyndham Green certification. </p><br></li><li><p>Ensuring profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality. <br></p><br></li></ul><p><strong>Quality </strong></p><br><ul><li><p>As the guardian and protector of the brand, the GM will ensure brand standard compliance. </p><br></li><li><p>In conjunction with the Heads of Department, he/she will roll out Operating Standards (SOP’s) and relevant employee training to drive service excellence and high guest service performance. <br></p><br></li></ul><p><strong>Human Resources </strong></p><br><ul><li><p>The GM will ensure in conjunction with the hotel management team and Hotel HR Leader to identify, select, recruit, develop, engage, manage, retain and inspire team members to maximise the hotels return on Human Capital. </p><br></li></ul><ul><li><p>The GM will role model the service culture values. </p><br></li></ul><p><strong>Hotel Opening </strong></p><br><ul><li><p>The GM will ensure that all tasks are actioned in time according to the Critical Path </p><br></li><li><p>The GM will conduct any other reasonable duties assigned by owners. </p><br></li></ul><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Work Location<br>UNIC Manama, Hybrid (in-person or remote), up to 34 hours per week<br> Expected duration<br>3 to 6 months maximum<br> Duties and Responsibilities<br>This position is located in the United Nations Information Centre in Manama (UNIC Manama), within the Information Centres Service (ICS), Department of Global Communications. UNIC Manama is the principal source of information about the United Nations system in Bahrain; it provides strategic communications services to Qatar and the United Arab Emirates. It is responsible for promoting public understanding and support for the aims and activities of the United Nations by communicating the work of the UN to a local audience in local languages; engaging local and regional partners; and, overall, bringing the United Nations closer to the peoples it serves. The incumbent is under the direct supervision of the Director, UNIC Manama. The internship is for three (3) months up to a maximum of six (6) months depending on the availability of the intern and needs of the department. The internship is designed to be up to 34 hours per week with a hybrid work arrangement (remote or in-person). Responsibilities will depend on the individual's background, the intern's assigned office, as well as the internship period. Duties may include, but are not limited to: - Assist in content creation for the UNIC's online platforms, including social media accounts. - Assist in monitoring and moderating the UNIC's online platforms, including social media and in implementing social media campaigns. - Assist in the design, production, and dissemination of information material. - Assist in the organization of events and meetings. - Assist in preparing media monitoring reports. - Assist in translation support.<br> Qualifications/special skills<br>To qualify for an internship with the United Nations Information Centre, the following conditions must be met: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum Bachelor's level or equivalent); - Be computer literate in standard software applications; - Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; - Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views. No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship. Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master’s or Ph.D. Programme or equivalent, or have completed a Bachelor’s, Master’s or PH.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this internship fluency in spoken and written English and Arabic is required.<br> Additional Information<br>Not available.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<p><br></p><p>About the Role As a Senior .NET Developer, the individual takes a lead role in designing, developing, and maintaining robust software solutions across desktop applications, services, APIs, and integrations. They are responsible for delivering scalable and secure .NET-based systems that align with business requirements, while ensuring performance, reliability, and maintainability. The Senior .NET Developer works closely with business stakeholders, architects, and cross-functional teams to drive end-to-end solution delivery.</p><p>What We Need From You</p><ul><li>Design, develop, and maintain .NET applications including desktop, console, Windows services, and web-based solutions.</li><li>Lead the development and integration of high-availability APIs and backend services.</li><li>Implement and maintain secure and scalable REST and WCF services.</li><li>Design and deploy applications on IIS with a focus on performance tuning and load balancing.</li><li>Collaborate with business stakeholders to gather, analyze, and refine requirements.</li><li>Translate business needs into functional and technical specifications.</li><li>Perform impact analysis, scoping, and solution design.</li><li>Troubleshoot application issues, conduct root cause analysis, and implement fixes.</li><li>Optimize performance of code, database queries, and application behavior.</li><li>Develop and integrate with SQL Server: tables, stored procedures, functions, views, and PLSQL where required.</li><li>Integrate systems with third-party APIs and services including TCP/IP and WebSocket-based communication.</li><li>Conduct code reviews and provide technical mentorship to other developers.</li><li>Lead planning and estimation sessions, and ensure timely delivery of tasks.</li><li>Work with version control systems (e.g., Git) and collaborative development workflows.</li><li>Collaborate with infrastructure and DevOps teams to ensure smooth deployments and environment readiness.</li><li>Work closely with QA for testing, validation, and bug fixing.</li><li>Engage in ongoing reporting, system monitoring, and tuning activities.</li><li>Participate in business meetings, requirement workshops, and sprint planning sessions.</li><li>Ensure security best practices are followed in application design and implementation.</li><li>Stay up to date on industry trends, emerging technologies, and recommend improvements to existing systems.</li><li>Experience or exposure to telecom systems and protocols is considered a strong plus.</li><li>Perform tasks as requested.</li></ul><p>Qualifications and Experience</p><ul><li>Bachelor s Degree in relevant field ( Computer science, Programming)</li><li>5+ years of hands-on experience with .NET (C#), including desktop applications, Windows services, and ASP.NET.</li><li>Telecom industry experience is a plus.</li><li>Strong experience with console applications, libraries (DLLs), and service-oriented architectures.</li><li>In-depth experience with WCF and RESTful services.</li><li>Experience designing load-balanced, fault-tolerant, and high-availability APIs.</li><li>Experience with version control systems (e.g., Git) and collaborative development workflows.</li><li>Experience gathering business requirements, performing impact analysis, and documenting design specs.</li><li>Strong experience integrating third-party services and protocols (e.g., TCP/IP, WebSockets).</li></ul><p>Skills and Knowledge</p><ul><li>Solid knowledge of IIS configuration, hosting, troubleshooting, and tuning.</li><li>Strong proficiency in Microsoft SQL Server: database design, indexing, stored procedures, PLSQL, and views.</li><li>Proven ability to troubleshoot application, performance, and network-related issues.</li><li>Excellent communication skills and experience working directly with business users.</li><li>Strong planning and organizational skills able to manage multiple tasks and meet deadlines.</li><li>Understanding of security principles in .NET applications.</li><li>Knowledge of reporting tools and performance diagnostics.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in relevant field ( Computer science, Programming)</li><li>5+ years of hands-on experience with .NET (C#), including desktop applications, Windows services, and ASP.NET.</li><li>Telecom industry experience is a plus.</li><li>Strong experience with console applications, libraries (DLLs), and service-oriented architectures.</li><li>In-depth experience with WCF and RESTful services.</li><li>Experience designing load-balanced, fault-tolerant, and high-availability APIs.</li><li>Experience with version control systems (e.g., Git) and collaborative development workflows.</li><li>Experience gathering business requirements, performing impact analysis, and documenting design specs.</li><li>Strong experience integrating third-party services and protocols (e.g., TCP/IP, WebSockets).</li><li>Solid knowledge of IIS configuration, hosting, troubleshooting, and tuning.</li><li>Strong proficiency in Microsoft SQL Server: database design, indexing, stored procedures, PLSQL, and views.</li><li>Proven ability to troubleshoot application, performance, and network-related issues.</li><li>Excellent communication skills and experience working directly with business users.</li><li>Strong planning and organizational skills able to manage multiple tasks and meet deadlines.</li><li>Understanding of security principles in .NET applications.</li><li>Knowledge of reporting tools and performance diagnostics.</li></ul>
<p><h4>Job description</h4>
<p>We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.</p>
<p>As a software engineer III-automation test at JPMorgan Chase within the commercial and investment bank for payments technology business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.</p>
<h4>Job responsibilities</h4>
<ul>
<li>Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems</li>
<li>Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li>
<li>Automation using Cucumber, Cypress, Selenium, Playwright</li>
<li>Ability to customize BDD/Selenium in various integrations</li>
<li>Knowledge and ability to design, build, maintain test automation framework</li>
<li>Automation test cases and feature file creation</li>
<li>Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness</li>
<li>Applies knowledge of tools within the software development life cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation</li>
<li>Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li>
</ul>
<h4>Required qualifications, capabilities, and skills</h4>
<ul>
<li>Formal training or certification in software engineering concepts and 6+ years of applied experience</li>
<li>Experience working in agile delivery environments and understanding of the software development life cycle (SDLC)</li>
<li>Functional testing experience, including test preparation, test design, execution, and results reporting</li>
<li>Experience partnering with QA (manual and automation), developers, and subject matter experts (SMEs) to understand the business domain, requirements, and system functionality</li>
<li>Experience designing, developing, maintaining, executing, and reporting automated test suites using Cucumber, Cypress, Selenium, and Playwright, including tracking and communicating automation status and quality metrics</li>
<li>Experience with defect lifecycle management, including defect logging, verification/re-testing, and tracking through closure in collaboration with engineering teams</li>
<li>Hands-on experience across system design, application development, testing, and operational stability concepts</li>
<li>Experience developing, debugging, and maintaining code in a large-scale enterprise environment using one or more modern programming languages</li>
<li>Experience with Oracle/RDBMS to support testing and troubleshooting, with a solid understanding of CI/CD, application resiliency, and security considerations, and strong interpersonal skills to collaborate across teams and support timely problem resolution</li>
</ul>
<h4>Preferred qualifications, capabilities, and skills</h4>
<ul>
<li>Experience within trade domain</li>
</ul>
<h4>About us</h4>
<p>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.</p>
<p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p>
<h4>About the team</h4>
<p>J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</p></p><p></p>
<p><h4>About the job</h4>
<p><strong>Term:</strong> 12 months<br>
<strong>Location:</strong> Bahrain<br>
<strong>Division:</strong> Retail Banking / Cards & Payments<br>
<strong>Reports to:</strong> Head of Cards<br>
<strong>Relevant experience:</strong> 10 - 15 years cards sales, card campaign launches, process / policy revamp</p>
<h4>Mandatory requirements</h4>
<ul>
<li>Experience of heading sales, launching campaigns, managing sales channels and acquisition for credit cards</li>
<li>Knowledge of cards (debit, credit and prepaid) and key metrics</li>
</ul>
<h4>Purpose of the project</h4>
<p>The credit card new sales & acquisition product manager will drive growth of the issuer's credit card portfolio in Bahrain through data-driven sales strategies, optimized acquisition funnels, targeted campaigns, distribution channel development, refined credit policies, and strong go-to-market execution. This role is responsible for increasing new-to-bank credit card sales, improving market share, and enhancing sales productivity, while collaborating with marketing, risk, analytics, and channel teams to deliver best-in-class acquisition performance.</p>
<h4>Key activities, core responsibilities and accountabilities</h4>
<p><strong>1. Acquisition strategy & market growth</strong></p>
<ul>
<li>Develop a comprehensive credit card new acquisition strategy, aligned with business goals and Bahrain market dynamics</li>
<li>Conduct structured market and competitive analysis to identify penetration opportunities, customer segments, and gaps in the current market landscape</li>
<li>Define sales targets, growth levers, and acquisition KPIs across all channels</li>
</ul>
<p><strong>2. Data analytics & performance optimization</strong></p>
<ul>
<li>Use portfolio analytics, channel performance data, and conversion insights to identify growth bottlenecks, optimize funnel performance, and refine targeting models</li>
<li>Work with analytics teams to develop performance dashboards, track sales conversion ratios, and monitor efficiency—consistent with data-driven approaches seen in acquisition programs</li>
<li>Translate insights into actionable recommendations for sales teams, credit, digital channels, and marketing</li>
</ul>
<p><strong>3. Campaign planning & execution</strong></p>
<ul>
<li>Design and execute acquisition campaigns across digital, in-branch, telesales, partnerships, and ecosystem channels, leveraging best practices from the region</li>
<li>Own campaign concept development, offers, messaging, targeting, channel mix, and performance tracking</li>
<li>Partner with marketing to produce collateral, landing pages, creatives, and content that elevate conversion rates</li>
</ul>
<p><strong>4. Channel development & optimization</strong></p>
<ul>
<li>Drive performance across all acquisition channels—branches, telesales, digital, aggregator partners, merchant tie-ups, employer programs, and events</li>
<li>Work with channel heads to define incentives, SLAs, performance metrics, and weekly review cadences</li>
<li>Identify new channel opportunities (e.g., partnerships, lead-generation platforms, fintech enablers) and develop scalable onboarding models</li>
</ul>
<p><strong>5. Credit policy & risk alignment</strong></p>
<ul>
<li>Collaborate with credit risk to optimize acquisition credit policies without compromising portfolio quality—supporting faster approvals, improved eligibility frameworks, and targeted risk models</li>
<li>Monitor approval rates, bad rates, and early delinquency trends to balance growth and risk</li>
<li>Lead policy A/B testing, segment-based thresholds, and pre-approved programs</li>
</ul>
<p><strong>6. Sales enablement & training</strong></p>
<ul>
<li>Develop and deliver training programs for channel partners, acquisition teams, telesales, and branch staff—aligned with best practices highlighted in sales augmentation programs</li>
<li>Build product knowledge modules, pitch decks, objection-handling guides, and refresher content to boost sales productivity</li>
<li>Ensure acquisition teams articulate USP, offers, and competitive advantages clearly</li>
</ul>
<p><strong>7. Marketing communications & collateral</strong></p>
<ul>
<li>Work with marketing to produce brochures, banners, digital assets, landing pages, email sequences, and SMS scripts that strengthen acquisition conversion</li>
<li>Ensure messaging accuracy, compliance, and alignment with product positioning—as reinforced by content governance roles seen in card teams</li>
</ul>
<p><strong>8. Cross-functional leadership</strong></p>
<ul>
<li>Partner with finance, credit, risk, digital, IT, legal, compliance, and operations teams to ensure seamless implementation of acquisition initiatives—similar to multi-function coordination demonstrated in lead acquisition-focused projects, from ideation to execution and performance reviews</li>
<li>Ensure stakeholder alignment, consistent communication, and timely issue resolution</li>
</ul>
<h4>Knowledge and experience</h4>
<ul>
<li>Bachelor's or master's degree in business, finance, marketing, or related field</li>
<li>Strong understanding of card payments, processing systems, and regulatory environments</li>
<li>10 to 15 years of proven experience in sales management, product development, portfolio management, and cross-functional collaboration</li>
<li>Excellent analytical, communication, and stakeholder management skills</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. </span></p><br><p>As a Software Engineer III-Automation Test at JPMorgan Chase within the Commercial and Investment bank for payments technology business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.</p><br><p><strong>Job responsibilities</strong></p><br><ul><li>Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems</li><li>Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li><li><p><span>Automation Using Cucumber, Cypress, Selenium, Playwright</span></p><br></li><li><p><span>Ability to customize BDD/Selenium in various integrations</span></p><br></li><li><p><span>Knowledge and ability to design, build maintain test automation framework</span></p><br></li><li><p><span>Automation test cases and feature file creation</span></p><br></li><li>Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.</li><li>Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.</li><li>Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li></ul><p><strong>Required qualifications, capabilities, and skills</strong></p><br><ul><li>Formal training or certification in software engineering concepts and <strong>6+ years</strong> of applied experience.</li><li>Experience working in Agile delivery environments and understanding of the Software Development Life Cycle (SDLC).</li><li>Functional testing experience, including test preparation, test design, execution, and results reporting.</li><li>Experience partnering with QA (manual and automation), developers, and subject matter experts (SMEs) to understand the business domain, requirements, and system functionality.</li><li>Experience designing, developing, maintaining, executing, and reporting automated test suites using <strong>Cucumber, Cypress, Selenium, and Playwright</strong>, including tracking and communicating automation status and quality metrics.</li><li>Experience with defect lifecycle management, including defect logging, verification/re-testing, and tracking through closure in collaboration with engineering teams.</li><li>Hands-on experience across system design, application development, testing, and operational stability concepts.</li><li>Experience developing, debugging, and maintaining code in a large-scale enterprise environment using one or more modern programming languages.</li><li>Experience with <strong>Oracle/RDBMS</strong> to support testing and troubleshooting, with a solid understanding of <strong>CI/CD</strong>, application resiliency, and security considerations, and strong interpersonal skills to collaborate across teams and support timely problem resolution.</li></ul><p><strong>Preferred qualifications, capabilities, and skills</strong></p><br><ul><li>Experience within Trade Domain</li></ul><br>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br> We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. <br><br> </div>
<p><h4>About the role</h4>
<p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p>
<p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p>
<p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p>
<p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p>
<h4>What you’ll own</h4>
<p><strong>Prospect research & list building</strong><br>
• Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools<br>
• Segment prospects by ICP, industry, role, company size, and geography<br>
• Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout<br>
• Maintain organized prospect databases and outreach tracking systems</p>
<p><strong>Cold email campaign execution</strong><br>
• Write compelling cold email copy, subject lines, and CTAs tailored to target audiences<br>
• Build and launch multi-step outbound campaigns across 4–8 touchpoints<br>
• Personalize messaging using prospect, company, and industry insights<br>
• Monitor campaigns daily and optimize based on engagement and performance metrics</p>
<p><strong>Deliverability & inbox health</strong><br>
• Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms<br>
• Monitor spam scores, bounce rates, sender reputation, and deliverability metrics<br>
• Rotate inboxes and sending accounts to maintain campaign performance<br>
• Troubleshoot deliverability issues proactively before performance drops</p>
<p><strong>Campaign optimization & reporting</strong><br>
• A/B test subject lines, messaging, CTAs, and send times<br>
• Track open rates, positive reply rates, bounce rates, and conversion metrics<br>
• Continuously optimize messaging and targeting strategies based on data<br>
• Maintain organized reporting dashboards and outreach documentation</p>
<p><strong>Lead qualification & CRM management</strong><br>
• Monitor campaign replies and categorize prospect responses accurately<br>
• Identify and route qualified leads to sales teams with proper context and notes<br>
• Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems<br>
• Ensure all engagement data remains clean and organized</p>
<p><strong>Compliance & best practices</strong><br>
• Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards<br>
• Maintain suppression lists and opt-out processes correctly<br>
• Follow outbound best practices to protect sender reputation and campaign performance</p>
<h4>What makes you a great fit</h4>
<p>• Strong persuasive and concise copywriting skills<br>
• Highly analytical and performance-driven mindset<br>
• Comfortable working with outbound tools and technical deliverability systems<br>
• Organized, proactive, and execution-focused<br>
• Strong attention to detail with campaign monitoring and reporting<br>
• Comfortable testing, iterating, and optimizing continuously</p>
<h4>Required experience & skills</h4>
<p>• 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles<br>
• Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker<br>
• Experience writing outbound email copy and managing campaigns<br>
• Strong Excel or Google Sheets skills for prospect and campaign management<br>
• Excellent written English communication skills</p>
<h4>Preferred experience</h4>
<p>• Experience managing deliverability and inbox health at scale<br>
• Familiarity with DNS setup, SPF, DKIM, and DMARC basics<br>
• Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses<br>
• Experience working closely with SDR or Account Executive teams<br>
• Familiarity with outbound automation and CRM workflows</p>
<h4>What a typical day looks like</h4>
<p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p>
<p>• Research and build targeted prospect lists<br>
• Launch and monitor cold email sequences<br>
• Review deliverability metrics and inbox health<br>
• Optimize messaging, targeting, and campaign structure<br>
• Manage replies and qualify interested prospects<br>
• Update CRM systems and maintain campaign documentation</p>
<p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p>
<h4>Key metrics for success (KPIs)</h4>
<p>• Open rates consistently meeting or exceeding benchmarks<br>
• Positive reply rates and qualified conversations generated<br>
• Bounce rates maintained below acceptable thresholds<br>
• Consistent outbound campaign execution and optimization<br>
• CRM accuracy and lead tracking completeness<br>
• Growth in qualified outbound pipeline opportunities</p>
<h4>Interview process</h4>
<p>• Initial phone screen<br>
• Video interview with recruiter<br>
• Practical assessment (cold email sequence exercise)<br>
• Client interview<br>
• Offer and background verification</p></p><p></p>
<p><h4>The Apex Group overview</h4>
<p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p>
<p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower</strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>Role responsibilities</h4>
<ul>
<li>Work individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.</li>
<li>Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA and Apex AML policies (if it's an internal hire) and adhere to these established policies, procedures and controls.</li>
<li>Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.</li>
<li>Have knowledge of all Transfer Agency functions including AML/KYC and investor onboarding, Share Registry dealings, Metrosoft screening, payments, FATCA/CRS filings, etc.</li>
<li>Coordinate with the appropriate operations and CRM teams involved to ensure tasks are completed.</li>
<li>Possess a basic understanding of fund structures - share classes vs. series - and understand the NAV per share to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar, etc.</li>
<li>Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.</li>
<li>Establish a good relationship with FA teams and establish the workflow and procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.</li>
<li>Responsible for fund audits in relation to any TA related PBC requirements.</li>
<li>Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.</li>
<li>Possess good email etiquette as the candidate will be communicating with investors and clients.</li>
<li>Confident in communicating with investors and handle any situations that arise in line with Apex's policies.</li>
<li>Be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the Corporate Secretary for any waivers, board resolutions required in relation to any TA activity.</li>
<li>Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.</li>
<li>Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.</li>
<li>Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</li>
</ul>
<h4>Required experience</h4>
<p>Overall, 5-7 years of experience with a minimum of 3 years' experience in a Transfer Agency role.</p>
<h4>What you will get in return</h4>
<ul>
<li>A high level of visibility within a large organisation on an upwards trajectory.</li>
<li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.</li>
<li>Opportunity to work with a diverse, agile and global product line.</li>
<li>The opportunity to innovate, improve processes and really make a difference.</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experiences.</p>
<p>We measure our success as a business not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p>
<p><strong>Disclaimer:</strong> Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p></p><p></p>
<p><h4>The Apex Group overview</h4>
<p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p>
<p>Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower</strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>Role type</h4>
<p>Fixed term basis (1 year)</p>
<h4>Role responsibilities</h4>
<ul>
<li>Work individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.</li>
<li>Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies (if it's an internal hire) and adhere to these established policies, procedures and controls.</li>
<li>Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.</li>
<li>Have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.</li>
<li>Coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed.</li>
<li>Possess a basic understanding of fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.</li>
<li>Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.</li>
<li>Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.</li>
<li>Responsible for fund audits in relation to any TA related PBC requirements.</li>
<li>Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.</li>
<li>Possess good email etiquette as the candidate will be communicating with investors and clients.</li>
<li>Be confident in communicating with investors and handle any situations that arise in line with Apex's policies.</li>
<li>Be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the corporate secretary for any waivers, board resolutions required in relation to any TA activity.</li>
<li>Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.</li>
<li>Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.</li>
<li>Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</li>
</ul>
<h4>Required experience</h4>
<p>Overall, 5-7 years of experience with a minimum of 3 years' experience in a transfer agency role.</p>
<h4>What you will get in return</h4>
<ul>
<li>A high level of visibility within a large organisation on an upwards trajectory.</li>
<li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.</li>
<li>Opportunity to work with a diverse, agile and global product line.</li>
<li>The opportunity to innovate, improve process and really make a difference.</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experiences.</p>
<p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p>
<p><strong>Disclaimer:</strong> Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p></p><p></p>
<p><p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply <strong>empower</strong> you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>Role responsibilities</h4>
<p>Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.</p>
<ul>
<li>Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies (if it's an internal hire) and adhere to these established policies, procedures and controls.</li>
<li>Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.</li>
<li>Should have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.</li>
<li>Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed.</li>
<li>Possess a basic understanding of fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.</li>
<li>Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.</li>
<li>Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.</li>
<li>Responsible for fund audits in relation to any TA related PBC requirements.</li>
<li>Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.</li>
<li>Possess good email etiquette as the candidate will be communicating with the investors and clients.</li>
<li>Confident in communicating with investors and handle any situations that arise in line with Apex's policies.</li>
<li>Should be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the corporate secretary for any waivers, board resolutions required in relation to any TA activity.</li>
<li>Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.</li>
<li>Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.</li>
<li>Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.</li>
</ul>
<h4>Required experience</h4>
<p>Overall, 5-7 years of experience with a minimum of 3 years' experience in a transfer agency role.</p>
<h4>What you will get in return</h4>
<ul>
<li>A high level of visibility within a large organisation on an upwards trajectory.</li>
<li>Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.</li>
<li>Opportunity to work with a diverse, agile and global product line.</li>
<li>The opportunity to innovate, improve process and really make a difference.</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experience.</p>
<p>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p></p><p></p>
<p><h4>Company description</h4>
<p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p><strong>Adventure & activities guide</strong><br>
As an Adventure & Activities Guide at Hawar Resort by Mantis, you will lead and manage a diverse range of exhilarating land and sea activities designed to create unforgettable experiences for our guests. The ideal candidate is adventurous, enthusiastic, and skilled in delivering engaging activities while ensuring the highest standards of safety, leadership, and guest satisfaction. Proficiency in English, coupled with excellent communication skills, is essential for success in this role.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Engage in conservation efforts and help preserve wildlife.</li>
<li>Enjoy sustainable adventures with exclusive rewards.</li>
<li>Celebrate locality and heritage in a vibrant community.</li>
<li>Advance your career with global development opportunities.</li>
<li>Drive change through impactful social initiatives.</li>
<li>Collaborate with a passionate, innovative team.</li>
</ul>
<h4>Key responsibilities:</h4>
<ul>
<li><strong>Water-based activities:</strong> Lead and facilitate engaging marine experiences, ensuring guests enjoy safe, memorable, and professionally guided activities while maintaining the highest safety standards.</li>
<li><strong>Land-based activities:</strong> Coordinate and deliver exciting outdoor and recreational experiences that promote guest enjoyment, engagement, and overall satisfaction in a safe environment.</li>
<li><strong>Guest engagement:</strong> Provide exceptional guest service by creating welcoming, informative, and enjoyable experiences through clear activity briefings and personalized interaction.</li>
<li><strong>Safety & compliance:</strong> Uphold all health, safety, and operational standards through regular equipment inspections, risk awareness, and proactive guest care.</li>
<li><strong>Team collaboration:</strong> Work closely with cross-functional resort teams to ensure seamless activity operations while contributing innovative ideas to enhance guest experiences and activity programs.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li><strong>Experience:</strong> Minimum of 4 years in guiding adventure and outdoor activities.</li>
<li><strong>Language proficiency:</strong> Fluency in English and Arabic (spoken and written).</li>
<li><strong>Swimming and water activities:</strong> Strong swimming skills with experience in snorkeling and fishing activities.</li>
<li><strong>Land-based expertise:</strong> Proficient in guiding desert mountain biking, safari tours, hiking, and camping.</li>
<li><strong>Driving license:</strong> Valid GCC driving license or convertible license from the home country.</li>
<li><strong>Interpersonal skills:</strong> Excellent communication and interpersonal abilities to engage with guests and team members.</li>
<li><strong>Passion and focus:</strong> Enthusiastic about adventure activities, emphasizing safety and guest satisfaction.</li>
<li><strong>Adaptability:</strong> Capable of meeting diverse guest needs and preferences.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>
<p><h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>The Beauty Advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The Beauty Advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.</p>
<h4>What you will do</h4>
<strong>Sales and customer engagement</strong><br>
<li>Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.</li>
<li>Assist customers in locating, selecting, and purchasing desired products based on their preferences.</li>
<li>Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).</li>
<li>Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.</li>
<br><strong>Stock and merchandise management</strong><br>
<li>Monitor availability of GOBE products and update reports on product shelf life.</li>
<li>Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.</li>
<li>Timely display all products following set planograms and guidelines.</li>
<li>Replenish products on display as needed with complete shelf tag price and price tags.</li>
<br><strong>Operational compliance and standards</strong><br>
<li>Maintain cleanliness and orderliness of the assigned area.</li>
<li>Comply with all set customer service standards, including Smile and Greet and Offers Basket.</li>
<li>Prepare and set up store promotions using marketing collaterals effectively.</li>
<li>Monitor and update price changes and shelf/price tags as needed.</li>
<li>Strictly comply with company policies, including attendance, punctuality, and grooming standards.</li>
<br><strong>Personal development and team collaboration</strong><br>
<li>Accomplish MFP and PDP on time.</li>
<li>Participate in and implement agreed Employee Engagement Survey action plans.</li>
<li>Develop leadership and problem-solving skills.</li>
<li>Proactively contribute with a good team spirit and take initiatives.</li>
<h4>Required skills to be successful</h4>
<li>Customer service excellence and empathy with strong relationship skills.</li>
<li>Proficiency in retail operations and stock management.</li>
<li>Leadership and problem-solving capabilities.</li>
<li>Integrity, trustworthiness, and the ability to deal with ambiguity.</li>
<h4>What qualifies you for the role</h4>
<li>High school diploma or equivalent; degree not essential.</li>
<li>Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.</li>
<li>In-depth knowledge of fashion/beauty industry and trends.</li>
<li>Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.</li>
<li>Excellent customer service, empathy, and results orientation.</li>
<h4>About Al-Futtaim Retail</h4>
<p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.</p>
<p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p></p><p></p>