Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring for our client, a growing U.<br>S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.<br> This is an execution-heavy, ownership-driven operations role — not passive administrative work.<br> You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.<br> What You’ll Own Contract Ownership &amp; Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking &amp; Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach &amp; Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM &amp; Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement &amp; Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay &amp; Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting &amp; Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are execution-driven and proactive You follow up consistently until tasks are completed You are highly detail-oriented and organized You can manage high-volume outreach and administrative work simultaneously You take ownership of outcomes, not just assigned tasks You thrive in structured operational environments Must-Have Requirements 2–4+ years of experience in: Contract administration Customer operations Billing operations Customer support Operational coordination Experience using: Salesforce (or similar CRM) DocuSign Strong proficiency with: Google Sheets Microsoft Excel High attention to detail with low tolerance for errors Strong written and verbal English communication skills Comfortable with: Outbound calls Customer follow-ups Objection handling Ability to manage multiple workflows simultaneously Nice to Have Experience working with: Recurring revenue (RMR) models Billing workflows Collections operations Exposure to: High-volume contract environments SaaS businesses Service-based companies What a Typical Day Looks Like Review contract trackers and prioritize outreach Contact customers via phone and email Send agreements through DocuSign Follow up consistently on pending contracts Update Salesforce and operational records Track progress and report daily performance metrics In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.<br> Key Metrics (KPIs) Percentage of customers with signed contracts Contract data accuracy across systems Daily outreach volume (calls, emails, follow-ups) Contract execution speed (sent → signed) Salesforce data accuracy AutoPay enrollment rate Reporting consistency and operational visibility Why This Role Stands Out High ownership and accountability Direct impact on revenue accuracy and operational risk reduction Structured workflows with measurable performance expectations Opportunity to improve operational systems and processes Remote flexibility combined with high-performance execution standards Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding Apply Now If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.<br> #CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork</span> </div>

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>ROLE SUMMARY</strong></p><br><br><p>We’re looking for an Associate Commercial Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><br><p>Bridge between category managers and admin team to ensure clear guidance and task implementation in a timely manner. Assistance to the commercial team when it comes to delicate data collection and consolidation that would reflect on the business.</p><br><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><br><ul><li>Work closely with the commercial team to assist on daily BAUs and report any discrepancies or issues at a cross functional level.</li><li>Analyze and support the development and execution of cross functional commercial and operational strategies efficiently.</li><li>Develop new business leads for the commercial team that can support in finding new profitable vendors/accounts by utilizing CRM to manage and retain sales</li><li>File, maintain and track all commercial contractual agreements and ensure implementation of them to avoid loss of margins.</li><li>Identify invoicing or billing problems from EOBs and work to correct the errors.</li><li>Assist the campaign manager in the execution of the trade plan and analyze effectiveness of revenue generating plans.</li><li>Lead the commercial admin team by fostering and encouraging an environment of open communication and consistent recognition of individual and team accomplishments which in return will provide more clarity to their roles.</li><li>Generating, preparing, scheduling, and sending operations reports.</li><li>Maintain the country’s commercial Master files (SOPs, LPOs, SLAs, etc.)</li><li>Coordinate activities throughout the operation to ensure efficiency and maintain compliance with company policy and management deadlines (Marketing activities, Engagement activities, etc.)</li><li>Keep management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.</li><li>Work as a cross functional bridge between category managers, accounting team, demand planner and inventory controller to ensure we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory statement, running report of daily inventory adjustment, sales, and purchases.</li><li>Monitor demand forecasts and update the ordering parameters.</li><li>Daily monitoring of stock and assist in the issuance of orders to the stores and tracking receipt of such orders.</li><li>Managing the relevant inventory in coordination with the Category Manager&nbsp;</li><li>Food safety</li><li>Liaising with suppliers for improving collaborative forecasting planning and replenishment</li><li>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</li></ul><br>What you need to be successful<br><p><strong>WHAT DID WE ORDER?</strong></p><br><br><ul><li>Minimum 3 years of proven work experience within the FMCG industry</li><li>Have a good understanding of SKUs, Local suppliers &amp; reporting.</li><li>Knowledge of social media and analytics software – working knowledge of Hootsuite, Google Analytics, Facebook Insights, etc.</li><li>Creative and strategic content creation and excellent writing skills in both English and Arabic.</li><li>Being data-driven and passionate about reporting the results is a plus</li><li>Advanced Excel proficiency is essential for this role.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p>JOB PURPOSE: Provide paralegal and administrative support across the Gulf Air Group, with a primary focus on the Gulf Air (airline) workstream, and provide direct support to the Legal Engineer on legal data, tooling and process work. Reporting to the Senior Legal Counsel, the role assists with document preparation, contract administration, legal research, maintenance of the Group s legal registers, and coordination of legal activities. The role works flexibly across the team supporting Group and airport matters and cross-covering for colleagues when needed reflecting a collaborative, one-team approach rather than rigid portfolios. KEY ACCOUNTABILITIES: Paralegal Support Provide paralegal and administrative support to the Gulf Air legal workstream document preparation, filing, contract administration and basic legal research. Provide primary secondary cover across customer and HR litigation / claims administration. Support to the Legal Engineer Data, Tooling &amp; Registers Support the Legal Engineer with legal data, tooling and process work, including maintaining and improving the litigation &amp; disputes register, the contract registry, trackers and dashboards. Help keep legal data clean and consistent (counterparty and status hygiene) so reporting is reliable. Documents, Records &amp; Coordination Maintain legal databases, registers and filing systems (physical and electronic), with proper version control and archiving. Coordinate signing, execution and record-keeping of legal documents, and track deadlines and action items. Cross-Group Support Cross-cover and assist colleagues across the airline, airport and Group as needed, in a flexible, one-team way. Compliance Follow all, risk, compliance, and Code of Conduct requirements when performing daily duties. Complete all mandatory compliance and safety training within the required timelines. Report suspected misconduct, policy violations, or regulatory concerns through approved channels. Risk and Information Security Protect business information at all time and adhere to information security procedures. Report any discrepancies, irregularities, or suspected information-security breaches immediately. Maintain accurate and accessible documentation relevant to assigned duties. Safety (Gulf Air) Follow the SMS policy and procedures. Report hazards/unsafe conditions promptly. Report incidents/near-misses immediately. Use PPE and safe practices. Keep required safety records accurate. Follow Business Case / command center instructions when activated. Safety (Bahrain Airport Company) Comply with SMS safety procedures and guidelines. Identify and report hazards, unsafe conditions and incidents promptly. Use appropriate PPE and support a positive safety culture through responsible behaviour. Business Continuity Understand assigned BC responsibilities and follow organizational continuity plans. Participate in all required BC drills, simulations, and training. Remain reachable/on-call and report to work if required during Business Continuity or command center activation. Notify management before international travel to support continuity planning.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in law, or an equivalent major in the related field.</li><li>0-2 years experience in a legal support, paralegal or legal-administration role.</li></ul>

<p>JOB PURPOSE To provide administrative support for contract management and documentation activities by coordinating contract lifecycle processes, maintaining controlled documentation, ensuring compliance with governance requirements, and producing clear, accurate, and well-managed business and technical documentation to support operational effectiveness KEY RESPONSIBILITIES Contract Administration Prepare, review, format, process, and maintain contracts, amendments, renewals, and related documentation in accordance with approved procedures and templates. Coordinate contract review and approval workflows with legal, procurement, finance, operational, and other relevant stakeholders. Maintain contract registers, obligation trackers, expiry schedules, and document repositories to ensure accurate record management. Monitor contract milestones, expiry dates, deliverables, and renewal requirements, escalating issues where appropriate. Support the administration of tendering, procurement, vendor onboarding, and contract-related documentation processes. Track contract correspondence, variations, claims, and amendments to ensure complete and auditable records. Generate reports on contract status, compliance requirements, renewals, and outstanding actions. Documentation Management &amp; Technical Writing Research, prepare, edit, and maintain policies, procedures, manuals, user guides, work instructions, templates, reports, and other controlled documentation. Work with subject matter experts and stakeholders to gather, validate, and document business and operational requirements. Translate technical or complex information into clear, concise, and user-friendly documentation. Ensure documentation complies with approved formats, templates, style standards, and document control requirements. Review and update documentation periodically to maintain accuracy, consistency, relevance, and compliance. Maintain document repositories, approval records, revision histories, change logs, and version control registers. Develop supporting diagrams, process maps, charts, tables, and presentation materials where required. Governance &amp; Compliance Support document governance and contract compliance activities by maintaining accurate records and ensuring adherence to company policies and procedures. Assist in identifying contractual, administrative, or documentation-related risks and refer matters for appropriate review. Coordinate document reviews and approvals to ensure compliance with organizational and regulatory requirements. Maintain confidentiality and security of contract and controlled documentation. Provide administrative support for audits, inspections, and management reviews relating to contracts and documentation management.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS Bachelor's degree in Aviation Management, Business Management, or an equivalent major in the related field EXPERIENCE 0-2 years of experience in the related field</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>Scope and General Purpose of Job</u>:&nbsp;</strong></p><br><p>To maintain and repair all Air Conditioning equipment and units within the hotel to ensure their full functionality at all times. All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><p>Attends daily start of shift briefings.</p><br></li><li><p>Carries out professional and prompt servicing of Chillers, Air Handling units, Fan Coil Units, Freezers, Cold Rooms. Ice Cube machines and all other refrigeration equipment as assigned by the Engineering Supervisor as part of the departmental Planned Preventative Maintenance programme.</p><br></li><li><p>Assists the Engineering Supervisor to plan &amp; carry out a full overhaul of AC plant and equipment during winter months.</p><br></li><li><p>Attends to all AC or refrigeration equipment repairs as per the daily assignment sheet.</p><br></li><li><p>Checks all chillers and air handling units on a daily basis. Proactively identifies defective equipment and carries out prompt repairs as needed. Updates Engineering Supervisor on a daily basis in regards to repairs needed, completed or scheduled.</p><br></li><li><p>Checks the temperatures achieved of all kitchen freezers, fridges &amp; ice cube machines at the times specified by the engineering Supervisor on a daily basis. Investigates and adjusts if any unit is not achieving the optimum temperature as set and advised by the Engineering Supervisor.</p><br></li><li><p>Completes the daily temperature log sheet for freezers, fridges &amp; ice cube machines and hands over to the Engineering Supervisor at end of shift for his information and records.</p><br></li><li><p>Repairs ACs in guest bedrooms or other areas as per assigned service requests.</p><br></li><li><p>Checks with the HK Supervisor to access guest rooms where repair work is required.</p><br></li><li><p>Ensures to work in a clean and tidy manner at all times when assigned to carry out repairs in guest or pubic areas. Uses protective cloths to prevent damage to surrounding areas.</p><br></li><li><p>Responsible to clean any dirt or mess created due to repair work before leaving the area.</p><br></li><li><p>Does not leave guest rooms open or unattended at any time when assigned to carry out work in rooms.</p><br></li><li><p>Greets &amp; interacts with guests in a warm, polite and friendly manner at every point of contact.</p><br></li><li><p>Checks function sheets upon commencing duty and ensures that ACs are turned on in meeting venues a minimum of 2 hours prior to the start time of event.</p><br></li><li><p>Informs the Engineering Supervisor of any uncompleted work before leaving duty. Stays to complete assigned work whenever requested or instructed to do so by the Supervisor.</p><br></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepares a monthly status report on all plant &amp; equipment and submits to the Engineering Supervisor for his information and advice</p><br><ul><li><p>Keeps all tools &amp; equipment safe and secure. Returns to the designated area at end of shift.</p><br></li><li><p>Forms part of the hotels emergency team. Under the guidance of the Engineering Supervisor must be fully aware of, and fully trained in, all aspects of the hotels Fire, Evacuation &amp; Crisis Management Manual procedures and adhere to them at all times.</p><br></li><li><p>Responds immediately whenever the Fire Alarm bell sounds. Reports to the Engineering Office or Operators area to check the location of the alarm signal. If assigned by the Chief Engineer/Asst Chief Engineer or Fire Controller proceeds to the identified area to investigate the cause of the alarm.</p><br></li><li><p>Promptly informs the Chief Engineer/Engineering Supervisor if the alarm is false or "real" and takes actions as per the hotel Fire Procedure accordingly.</p><br></li><li><p>To report any unsafe conditions or practices that compromise safety regulations or could cause damage to hotel property to the Engineering Supervisor immediately whenever seen in the different areas of responsibility</p><br></li><li><p>Maintains a high level of loyalty and confidentiality and does not divulge hotel or guest information to any unauthorized person.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Summary We are seeking a highly organized and detail-oriented Legal Department Administrator to provide administrative and operational support to the Legal Department.<br> The successful candidate will be responsible for managing legal documentation, maintaining departmental trackers and reports, coordinating with internal stakeholders and external service providers, and ensuring the efficient day-to-day administration of the department.<br> This role plays a key part in supporting the legal team by maintaining organized records, monitoring deadlines, and facilitating effective communication across the Group.<br> Key Responsibilities Maintain and update legal, contract, litigation, and collection trackers.<br> Prepare, consolidate, and distribute periodic legal and management reports.<br> Coordinate with internal departments and Group companies on legal and contractual matters.<br> Manage legal records, correspondence, filing systems, and document control.<br> Schedule meetings, monitor action items, and follow up on deadlines.<br> Assist in preparing presentations, reports, and management documentation.<br> Coordinate administrative activities with external law firms, consultants, and service providers.<br> Ensure confidentiality and proper management of sensitive legal documents.<br> Provide administrative support to the General Counsel and the Legal Department.<br> Perform other administrative and coordination duties as assigned.<br> Qualifications, Skills and Experience: Bachelor's Degree in Business Administration, Management, Law, or a related discipline.<br> Certification in office administration or document management is an advantage.<br> Minimum of 3–5 years of experience in administration, office coordination, or executive support.<br> Previous experience within a legal, corporate, or professional services environment is preferred.<br> Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.<br> Strong organizational and time management skills with the ability to prioritize multiple tasks.<br> Excellent written and verbal communication skills.<br> High attention to detail and strong reporting capabilities.<br> Ability to maintain confidentiality and handle sensitive information with professionalism.<br> Strong coordination, follow-up, and stakeholder management skills.<br> Experience in document management and record-keeping systems.<br> Ability to work independently while collaborating effectively with cross-functional teams.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Roles &amp; Responsibilities <br> <div> <ol> <li> <p>Manage and maintain the organization s Identity and Access Management (IAM) systems to ensure secure and seamless access for users.</p> </li> <li> <p>Implement and monitor Privilege Access Management (PAM) solutions using tools like CyberArk, Wallix, or BeyondTrust.</p> </li> <li> <p>Develop and enforce IAM policies, standards, and procedures, ensuring compliance with regulatory requirements and industry best practices.</p> </li> <li> <p>Perform periodic reviews of user access rights and privileges to maintain least privilege principles.</p> </li> <li> <p>Design and deploy automated solutions for IAM processes, including user provisioning, deprovisioning, and role-based access control (RBAC).</p> </li> <li> <p>Develop and implement automation solutions using Python, Bash, PowerShell, and Excel Automation to streamline IAM operations.</p> </li> <li> <p>Leverage UI automation tools like Power Automate to enhance user onboarding and access request workflows.</p> </li> <li> <p>Conduct regular audits and assessments of IAM configurations to identify vulnerabilities and improve security posture.</p> </li> <li> <p>Optimize and automate identity and access management for AWS, Azure, and Oracle Cloud platforms, ensuring efficient and secure operations.</p> </li> <li> <p>Integrate IAM solutions with applications, cloud platforms, and third-party systems to enhance identity governance.</p> </li> <li> <p>Monitor and respond to IAM-related incidents, troubleshooting access issues, and implementing remediation strategies.</p> </li> <li> <p>Collaborate with IT, cybersecurity, and business teams to define IAM requirements and ensure proper role alignment.</p> </li> <li> <p>Support the implementation and management of Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.</p> </li> <li> <p>Stay current with IAM trends, tools, and technologies, providing recommendations for continuous improvement.</p> </li> <li> <p>Prepare detailed reports on IAM metrics, compliance status, and project progress for management review.</p> </li> </ol> </div> <div> <div> Skills &amp; Technologies Required <br> </div> <div> <ol> <li> <p>Identity and Access Management Systems using tools such as Okta, SailPoint, Ping Identity, Microsoft Entra.</p> </li> <li> <p>Privilege Access Management (PAM) using tools such as CyberArk, Wallix, BeyondTrust.</p> </li> <li> <p>Directory Services expertise with Active Directory, Azure AD, and LDAP.</p> </li> <li> <p>Access Control using methods like Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC).</p> </li> <li> <p>Authentication and Authorization using solutions like MFA, SSO, and federated identity protocols (OAuth, SAML, OpenID Connect).</p> </li> <li> <p>Cloud Security integration for IAM with platforms such as AWS, Azure, and Oracle Cloud, including automation and optimization.</p> </li> <li> <p>Automation Scripting: Python, PowerShell, Bash, and Excel Automation.</p> </li> <li> <p>UI Automation: Power Automate for streamlining workflows and user processes.</p> </li> <li> <p>IAM Monitoring and Reporting using tools such as Splunk or Microsoft Sentinel for audit and compliance tracking.</p> </li> </ol> </div> </div> <div> <div> Qualifications <br> </div> <div> <ul> <li> <p>Bachelor s degree in computer science, information technology, cybersecurity, or a related field (master s degree preferred).</p> </li> </ul> </div> </div> <div> <div> Experience <br> </div> <div> <ul> <li> <p>A minimum of 3 5 years of experience in IAM or related cybersecurity roles.</p> </li> </ul> </div> </div> <div> <div> About Application Process <br> </div> <div> <p>If you meet the criteria and you are enthusiastic about the role, we would welcome your<br> application.<br> To<br> complete the application you would need the following document(s):</p> <ol> <li>Resume/CV</li> <li>Passport-size photograph</li> </ol></div></div></div></section>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent ? signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Document management - Maintain and administer the documents.<br> Ensure proper storage, retrieval and archiving of QA/QC documents.<br> Collate and control inspection &amp; test insepection records, track revision and ensure only approved versions are in circulation.<br> Ensure documentation meet ISO 9001, ISO 14001, ISO 45001 and clients specific requirements.<br> Support audit by maintaining accurate registers and trackers.<br> Workflow and coordination - Manage document transmittals, request for information and approval work flows.<br> Liaise between contractors, client and project teams to ensure timely reviews.<br> Compile asbuilt documentation O&amp;M manuals and handover packs of client.<br> Ensure all deliverables are complete and audit ready in required scales.<br> Strong knowledge of Civil Engineering and QA-QC processes.<br> Not Applicable Strong knowledge of civil engineering QA-QC processes.<br> Experience with EDMS platforms.<br> Proficiency in MS Office and PDF management tools Excellent organisational skills and attention to detail.<br> Ability to work collaboratively with engineers.<br></span> </div>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer's interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Documents details of telephone conversation and actions taken.</li> <li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Key requirements / What you bring</h4> <ul> <li>Bachelor's degree; medical background preferred.</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About Allianz Partners</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies at Allianz Partners</h4> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services. The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an opening for a Core IP and Optical Transport Network Engineer in Bahrain. You will perform sustainment, maintenance, problem and change management services to help ensure secure, reliable, and uninterrupted availability of the DISN. Work Week : This position is Sunday to Thursday. Friday &amp; Saturday is the normal weekend in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Responsible for performing and training team on the following duties:</p><ul><li>Network design and engineering</li><li>Perform network management system design, develop Methods of Procedure, analysis, testing and/or modifications of architecture in support of software/hardware technical refresh and upgrades approved by the Engineering Review Board.</li><li>Implement new network hardware (shelves, cards) on operational nodes.</li><li>Deploy network changes - monitor for any impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting.</li><li>Recommend best practices for the operation and maintenance of the network.</li><li>Provide ad-hoc engineering support, statistics/data gathering, modeling, creating/updating flowcharts and providing recommendations to determine the most efficient configuration of the network based on Engineering documents and experience.</li><li>Provide Engineering Incident Management Escalation Support</li><li>Perform fault isolation, analysis, and troubleshooting across various Transport and IP platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), routers, switches, firewalls and cryptographic systems.</li><li>Engage with other Engineers (Transport, IP and Unified Capabilities), vendors, and customers to perform Root Cause Analysis</li><li>Update ServiceNow tickets with accurate documentation</li><li>Provide situational awareness reporting to customers and management.</li><li>Accurately document the Mission Support Services (MSS) database to reflect the real time network.</li><li>Support Authorized Service Interruption (ASI) Activities to collect site and device data to schedule maintenance windows, coordinating dispatch of technicians, and identifying availability of site personnel.</li><li>Interact with Problem Coordinator and Government customer for troubleshooting and resolution of Problem Management candidate tickets.</li><li>Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order.</li></ul><p><strong>Basic Qualifications:</strong></p><ul><li>Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.</li><li>Proficient in one or more optical transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.</li><li>Proficient in one or more IP platforms: Juniper MX480, Juniper MX240, Cisco ASR9000, General Dynamic KG175, Sonata Safenet CN6100.</li><li>Experience analyzing section, line, and path events on Wide Area Network (WAN) and Optical networks</li><li>Experience with end-to-end system loopback testing and troubleshooting on WAN and Transport networks.</li><li>Exposure to troubleshooting, assessment, root cause analysis, and restoration of WAN and Optical networks.</li><li>Experience working with service providers and/or enterprise Transport systems utilizing Cisco/CIENA devices.</li><li>Experience with ports and protocols for WAN, DWDM and SONET technologies.</li><li>Experience analyzing VLAN, routing, IP addressing and sub-netting.</li><li>Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing.</li><li>Currently possess an active Secret security clearance.</li><li>Certifications with major network system vendors such as Cisco and or Juniper are a strong plus.</li><li>Security certification and/or knowledge of DDoS and other attack vectors experienced in modern networks.</li><li>Layer 2/3 VPN and Firewall knowledge and experience.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Equally proficient in Ciena, Cisco and Juniper configuration, troubleshooting, and design</li><li>Experience with Power systems and Network Timing</li><li>Experience with WAN, DWDM and Synchronous Optical Networks (SONET)</li><li>Possess understanding of Physical (Layer 1), Data Link (Layer 2) and Network (Layer 3) troubleshooting.</li><li>CIENA 6500, CISCO 4200, CISCO NCS2K and Crypto configuration, troubleshooting, and design experience.</li><li>Physical cable plant and wiring experience.</li><li>Excellent project, technical, interpersonal, presentation and problem management skills.</li><li>Extensive network integration experience for a variety of network protocol standards.</li><li>Experience with Palo Alto firewalls, F5 appliances, and Splunk systems</li><li>Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers.</li><li>Equally proficient in Juniper and Cisco configuration, troubleshooting, and design.</li><li>Experience with Cisco IOS XR, JUNOS, and Cisco IOS codes.</li><li>Pearl or other language scripting capable of running backup configs and other scripting to pull information from Cisco/Juniper routers</li><li>IPSEC, MPLS and IPV6 configuration, troubleshooting, and design experience.</li><li>Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.</li><li>Familiarization of DOD regulations and directives.</li></ul><p><strong>Required Education and Experience:</strong></p><p>Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. (Or equivalent combination of education and/or experience.)</p><p></p></section>

<p>The TTT Assistant Manager is an execution-focused, client-facing role responsible for delivering day-to-day work products across Corporate Tax, Indirect Tax, Accounting Compliance &amp; Reporting, eInvoicing, and AI-enabled tax use cases. The role works closely with client Tax/Finance/Technology stakeholders to translate requirements into practical solutions building data pipelines, reconciliations, dashboards, test packs, and implementation documentation that enable measurable compliance and reporting outcomes.<br>The Assistant Manager operates as a key engine room contributor on engagements owning discrete modules/tasks end-to-end (under Manager/Senior Manager direction) and ensuring delivery is accurate, well-documented, and client-ready.</p><p>A. Tax &amp; compliance delivery outcomes (Corporate Tax / Accounting Compliance &amp; Reporting)<br>Produces accurate, traceable outputs that support tax and accounting compliance reporting (datasets, reconciliations, exception logs, reporting packs) with minimal rework.<br>Demonstrates consistent delivery hygiene: clear documentation, repeatable logic, and evidence-ready outputs.<br>B. Indirect Tax &amp; eInvoicing outcomes<br>Supports indirect tax reporting improvements through data readiness activities, validations, and exception handling routines.<br>Where in scope, supports eInvoicing delivery by preparing/validating data, assisting with requirements and testing, and validating reporting outputs (including data-driven VAT reporting frameworks).<br>C. Analytics outcomes (tools-driven execution)<br>Builds and maintains repeatable analytics workflows using tools such as Alteryx, produces dashboards using Tableau, and performs validations using SQL to support reconciliations and reporting confidence.<br>D. AI outcomes (practical support + validation)<br>Supports AI/GenAI-enabled use cases by preparing structured inputs, documenting requirements, validating outputs against acceptance criteria, and supporting user adoption activities.<br>E. Client experience outcomes<br>Earns client trust through responsiveness, clarity, and structured execution; contributes to workshops with well-prepared materials, crisp analysis, and clear next steps.</p><p>A. Client collaboration and co-creation (mandatory)<br>Partners with client users to clarify requirements, validate scenarios, and iterate quickly on solutions and outputs.<br>B. Ownership and accountability<br>Owns assigned deliverables end-to-end (data prep, dashboard build, test packs, documentation) and drives closure through disciplined follow-up and dependency management.<br>C. Quality and precision<br>Demonstrates strong attention to detail; proactively checks data quality, logic integrity, and documentation completeness before submitting outputs.<br>D. Learning agility<br>Learns new client systems, datasets, and reporting requirements quickly; applies feedback to improve execution quality.<br>E. Professional integrity &amp; secure delivery (mandatory)<br>Handles client data securely and maintains confidentiality; follows engagement documentation and quality standards.<br>F. Mobility (mandatory)<br>Willingness to travel across MENA (and occasionally beyond) based on engagement needs.</p><p>A. Tax and compliance functional capability (execution depth)<br>Working understanding of tax and compliance process flows and the data required to produce reporting outputs across Corporate Tax, Indirect Tax, and accounting-related compliance reporting.<br>B. Data, analytics &amp; validation (tools capability required)<br>Hands-on capability in SQL (extract/validate data, joins/aggregations, reconciliation support).<br>Hands-on proficiency in Alteryx for data preparation/workflows and Tableau for dashboarding/insights (or equivalent tools used on engagements).<br>Ability to execute data quality checks, reconciliations, and exception monitoring rules; ability to explain results clearly to client stakeholders.<br>C. eInvoicing &amp; digital indirect tax reporting (preferred but valuable)<br>Understanding of eInvoicing implementation components (data fields, process impacts, integration touchpoints) and ability to support VAT reporting frameworks through validation and testing support.<br>D. AI/GenAI delivery support (required awareness)<br>Ability to support AI/GenAI initiatives by preparing validation datasets, documenting acceptance criteria, testing output quality, and supporting adoption activities.<br>E. Solution design &amp; SDLC execution (required at task/module level)<br>Ability to produce high-quality delivery artifacts: user stories/requirements notes, data mapping sheets, process flows, test scenarios, defect logs, and release readiness checklists.<br>Familiarity with basic software delivery lifecycle concepts (build/test/release), and ability to collaborate effectively with developers/technical teams on requirements and testing.<br>F. Change enablement (execution support)<br>Ability to support adoption by creating user guides, training materials, and handover documentation; captures user feedback and incorporates improvements.</p><p>A. Requirements support and solution development (client collaboration)<br>Support requirements gathering through workshops and working sessions; document requirements, scenarios, and acceptance criteria.<br>Translate requirements into structured artifacts (data mappings, business rules, process steps) and validate with client stakeholders.<br>B. Data preparation, validation and reconciliation (hands-on delivery)<br>Extract and validate data using SQL; perform reconciliations, investigate variances, and document findings clearly.<br>Build repeatable workflows using Alteryx (or equivalent) to clean, transform, and standardize datasets for reporting/analytics.<br>C. Dashboarding and reporting insights (hands-on delivery)<br>Develop dashboards and analytics outputs using Tableau (or equivalent), ensuring metrics are defined correctly, visuals are clear, and outputs are refreshable and repeatable.<br>D. eInvoicing and VAT reporting support (where applicable)<br>Support eInvoicing activities: data readiness, validation of mandatory fields, testing support, and reporting output checks (including data-driven VAT reporting frameworks where in scope).<br>E. Testing and implementation support (build-test-deploy)<br>Prepare SIT/UAT assets: test scenarios, test scripts, test data, execution trackers, defect logs, and retest evidence.<br>Support deployment readiness through checklists, user readiness inputs, and hypercare issue triage.<br>F. AI/GenAI use case support<br>Support AI/GenAI solutions by documenting requirements, preparing validation datasets, validating outputs, and supporting adoption readiness activities.<br>G. Delivery governance and reporting (mandatory)<br>Maintain task/workplan updates; provide RAID inputs; highlight dependencies early; escalate risks/issues promptly.<br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Typically 7+ years experience in tax technology delivery, tax/compliance reporting transformation, data &amp; analytics delivery, or consulting/industry roles involving tax data and reporting.<br>Hands-on capability with SQL and at least one analytics workflow and dashboarding tool preferably Alteryx and Tableau to deliver reconciliations, dashboards, and reporting outputs.<br>Demonstrated ability to support testing cycles (SIT/UAT), manage defects, and produce clear documentation for software-enabled solutions.<br>Experience supporting eInvoicing and VAT digital reporting initiatives, including data-driven VAT reporting frameworks.<br>Exposure to AI/GenAI-enabled delivery support activities (validation, adoption support, controls through human oversight).<br>Relevant credentials aligned to role focus (tax/accounting qualification, data/analytics certifications, agile/testing credentials) (recommendation).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span><span><span>Consultant - SAP Technical (Adobe Forms)</span></span></span></span></b></span></span></span></p><br> <p><span><span><span><span><b><span><span><span>About Invenio</span></span></span></b></span></span></span></span></p><br> <p><span><span><span><span><span><span>The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.</span></span></span></span></span></span></p><br> <p><span><span><span><b><span><span><span>Role: Consultant SAP ABAP (Adobe Forms)</span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>Years of Experience: 3-6</span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>Location:</span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>Shifts:</span></span></span></b></span></span></span></p><br> <p><span><span><span><span><b><span><span><span>Job Summary</span></span></span></b></span></span></span></span></p><br> <p><span><span><span><span><span><span>The Consultant – SAP ABAP is responsible for delivering end-to-end SAP technical solutions, including design, development, and implementation. This role requires strong hands-on expertise in ABAP, the ability to handle complex requirements, and active collaboration with functional and business stakeholders. The consultant is expected to work independently, contribute to project success, and mentor junior team members.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>This position is specifically for SAP Adobe Forms development. The consultant is expected to design, build and support print and interactive forms together with the driver programs and output determination around them, and to resolve rendering and output issues across the landscape.</span></span></span></span></span></span></p><br> <p><span><span><span><span><b><span><span><span>Key Skills</span></span></span></b></span></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>3-6 years of hands-on SAP ABAP development experience, with at least 1-2 years of hands-on Adobe Forms development.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Hands-on form development using Interactive Forms by Adobe (SFP) - form interface and form context design, data binding and context conditions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Adobe LiveCycle Designer - master and body pages, flowed and positioned subforms, pagination and overflow, repeating tables, dynamic versus static forms.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>ABAP driver programs that call the generated function module and control form output.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Scripting in FormCalc and JavaScript across form events.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Adobe Document Services configuration and troubleshooting of rendering failures across the landscape.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Output determination and print output - spool handling, print controls, device types and barcodes.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Multi-language forms, translation and font handling.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Reports (ALV and classical), Data Dictionary objects, data migration programs, and enhancements using BAdIs, enhancement spots and user exits.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Object-Oriented ABAP (Design Patterns) - classes, interfaces, inheritance and exception handling.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Debugging, code optimisation and performance tuning.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>SAP development standards, unit testing, code review and transport management.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Good understanding of code pushdown and how to write database-efficient ABAP on SAP HANA.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>ABAP Development Tools (Eclipse) along with SAP GUI - optional.</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><span><b><span><span><span>Good to Have</span></span></span></b></span></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Offline interactive forms - usage rights, submit by email or HTTP, and reading returned data back into ABAP.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>S/4HANA Output Management with BRF+ and the Manage Output Items Fiori app.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Digital signatures on interactive forms.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Country-specific statutory and e-invoicing layouts; SAP Document and Reporting Compliance.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>SAP certification in ABAP.</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><span><b><span><span><span>Key Responsibilities</span></span></span></b></span></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Analyse functional specifications and layout requirements, prepare technical designs, and raise gaps or clarifications before development starts.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Build print and interactive forms to brand and statutory layout requirements, and drive layout sign-off with the business.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Design the form interface and driver program so that data selection is efficient and reusable across output channels.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Develop, unit test and document forms and supporting ABAP objects as per SAP development standards.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Configure output determination alongside the functional consultant and own the technical side of output failures.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Test against realistic data and edge cases - long text, multi-page tables and zero-item documents - before handing to SIT.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Maintain layout version control and correct transport of form and interface objects across the landscape.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Work with functional consultants and business users to translate requirements into technical solutions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Resolve SIT, UAT and post-go-live defects within agreed timelines and record the correct root cause.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Participate in code reviews and ensure quality standards are met before transport release.</span></span></span></span></span></span></span></li> <li><span><span></span></span></li></ul> </div>

<p>JOB PURPOSE To provide support to Manager - Health, Safety, &amp; Environment by assisting in daily office needs and managing the general administrative activities.</p><p>KEY RESPONSIBILITIES Coordinate office activities and operations to secure efficiency and compliance to company policies. Maintain and control HSE documentation, including policies, procedures, manuals, reports, permits, audit records, and regulatory correspondence. Maintain records of HSE inspections, audits, incidents, findings, corrective actions, and compliance activities. Coordinate with internal departments, contractors, stakeholders, and regulatory bodies regarding administrative HSE requirements. Support the preparation and maintenance of ISO management system documentation, certifications, and audit requirements. Prepare monthly, quarterly, and annual HSE reports, presentations, dashboards, and performance metrics. Monitor and track HSE action plans, audit findings, corrective actions, and departmental KPIs. Assist in preparing correspondence, official letters, memos, reports, and presentations on behalf of the HSE Department To liaise with BAC to handle requests and queries from managers and other employees. To support budgeting and bookkeeping procedures. To create and/or update records and databases with personnel, finance and other data. To submit timely reports and prepare presentations/proposals as assigned. Initiate/follow up on work orders as request for various office needs. Write and distribute emails, correspondence memos, letters, faxes, and forms. Assist in updating organization charts and contact list, and emergency contact card. Assist with new employees on boarding and ensure arrangements for computer equipment set up and request appropriate access. Coordinate payroll and assist employees with time reporting. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>JOB REQUIREMENTS Bachelor s Degree in Business Management, Engineering, or an equivalent major in the related field. Safety certificate is preferrable. 0-2 years of working experience. Excellent command of the Arabic and English language Excellent knowledge of MS Office and other software Organized Excellent administrative and organizational skills. Strong document control and records management capabilities. Knowledge of ISO management systems and HSE documentation requirements is an advantage. Good at multi-tasking Good attention to detail About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph</p>

<p><strong>Responsibilities:</strong></p><ul><li><p>Manage daily office operations, calls, customer enquiries & follow-ups.</p></li><li><p>Handle travel documents, records, invoices & customer files.</p></li><li><p>Manage <strong>air ticketing, reservations, cancellations & reissues</strong>.</p></li><li><p>Prepare and manage <strong>travel/holiday packages and itineraries</strong>.</p></li><li><p>Coordinate with airlines, hotels, suppliers & customers.</p></li><li><p>Handle GDS systems such as <strong>Amadeus, Galileo or Sabre</strong>.</p></li><li><p>Ensure smooth day-to-day operations of the IATA agency.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements: 2–3+ years relevant experience, good communication skills, ticketing & packaging knowledge, and strong office/document management skills.</p>

<p><b>JOB PURPOSE</b> Support the Board and Committees across Gulf Air Group Holding, Gulf Air, Bahrain Airport Company, Gulf Handling Company (and its subsidiaries) and Gulf Air Holidays, ensuring proper documentation, coordination, compliance with all applicable laws, rules, regulations, and internal procedures. Ensure compliance with all applicable local and international governance requirements, including the Bahraini Commercial Companies Law (the CCL ), and the Ministry of Industry and Commerce ( MOIC ) regulations, by providing coordination, documentation, and operational support for Board, Committees, and corporate governance activities. Support the Director Corporate Governance and Board Secretary in ensuring robust governance oversight across the Group and any future joint venture or wholly owned subsidiary. The role contributes to the design, implementation, and continuous enhancement of the Corporate Governance Framework and supports effective and compliant governance practices, regulatory filings, regulatory compliance, and Board processes across the Group. KEY RESPONSIBILITIES Board and Committees Support Provide administrative and logistical support in the coordination and scheduling of Board and Committees meetings, and assist in maintaining the annual meeting calendar, under the supervision of the Director Corporate Governance and Board Secretary and the Corporate Governance Advisor. Support the preparation and compilation of Board and Committees meeting packs, agendas, and supporting documentation for review and approval prior to circulation, under the guidance of the Director Corporate Governance and Board Sec. and/or the Corporate Governance Advisor. Assist in drafting Board and Committees meeting minutes and resolutions, and finalization by the Director Corporate Governance and Board Sec. and/or Corporate Governance Advisor. Maintain accurate and up-to-date statutory registers, records, and archives of Board and Committees documentation in accordance with established record retention procedures and internal governance protocols. Organize and consolidate submissions and supporting materials received from management to ensure completeness prior to senior-level review. Coordinate with Finance to process Board and Committees sitting fees and reimbursements in line with approved policies and internal procedures, under the supervision of the Director Corporate Governance and Board Sec. and/or Corporate Governance Advisor. Track and update the status of Board and Committees action items, escalating delays, gaps, or discrepancies to the Director Corporate Governance and Board Sec. and/or Corporate Governance Advisor as appropriate. Assist in gathering and verifying supporting documentation required for Board and Committees submissions, ensuring completeness, consistency, and proper formatting. Maintain proper filing and signed records of approved Board and Committees resolutions in accordance with internal governance processes and statutory requirements. Corporate Governance Support Assist in the preparation and compilation of governance-related reports and regulatory filings, including submissions to MOIC and the annual Corporate Governance Report, under the supervision of the Director Corporate Governance and Board Secretary and/or the Corporate Governance Advisor. Track statutory deadlines and regulatory timelines and maintain compliance trackers to support timely submissions, escalating any upcoming or missed deadlines to the Director Corporate Governance and Board Sec. and/or Corporate Governance Advisor. Provide administrative and documentation support in the coordination of Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs), including preparation of required filings and supporting documents for senior review prior to submission. Monitor updates in governance regulations and circulate relevant updates internally, supporting the Director Corporate Governance and Board Sec. in implementing required documentation or procedural changes. Maintain and update authority matrices, Board and Committees charters, and governance documentation as instructed and under guidance from the Director Corporate Governance and Board Sec. Support the preparation and compilation of shareholder-related governance documentation, ensuring completeness and proper formatting prior to senior-level review as instructed and under guidance from the Director Corporate Governance and Board Sec. JOB REQUIREMENTS <b>EDUCATION / QUALIFICATIONS Bachelor s degree in Business Administration, Law, Corporate Governance, or a </b>related field. EXPERIENCE 0 1 years of experience in administrative support, corporate governance, legal support, compliance, or a related field. JOB SPECIFIC SKILLS &amp; ATTRIBUTES Knowledge of corporate governance, MOIC requirements, and Board procedures. Ability to prepare agendas, minutes, resolutions, and meeting documents accurately. Strong document control and record-keeping skills. Good understanding of authority matrices, charters, and governance policies. Ability to compile and organize information for Board and Committee meetings. Strong communication and professional writing skills. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph CV CPR Qualification</p><p><strong>Desired Candidate Profile</strong></p><p>JOB REQUIREMENTS EDUCATION / QUALIFICATIONS Bachelor s degree in Business Administration, Law, Corporate Governance, or a related field. EXPERIENCE 0 1 years of experience in administrative support, corporate governance, legal support, compliance, or a related field. JOB SPECIFIC SKILLS &amp; ATTRIBUTES Knowledge of corporate governance, MOIC requirements, and Board procedures. Ability to prepare agendas, minutes, resolutions, and meeting documents accurately. Strong document control and record-keeping skills. Good understanding of authority matrices, charters, and governance policies. Ability to compile and organize information for Board and Committee meetings. Strong communication and professional writing skills.</p>

<p>Timetabling:</p><ul><li>Set up/revise all timetabling parameters in the timetabling system</li><li>Gather all timetabling requirements from the Academic Staff and AO Coordinators</li><li>Create timetables for all student groups, optimising student experience, room utilisation and staff allocation</li><li>Produce regular and ad hoc reports on student, staff and room allocations</li><li>Upload all timetabling details to the VLE</li><li>Publish all timetables via the VLE</li><li>Maintain procedural documentation and update associated document sharing platforms and stakeholders</li></ul><p>Attendance:</p><ul><li>Ensure timetables are set up in the Universityu2019s Attendance System, and support students in the use of the Attendance System</li><li>Produce attendance reports for the Academic Staff and AO Department as required</li><li>Liaise with the AO Academic Systems department and/or the ICT department regarding any issues related to the attendance system.</li></ul><p>Virtual Learning Environment (VLE):</p><ul><li>Creation of new VLE user ids</li><li>Annual upload of class information to VLE</li><li>Creation of student groups within classes</li><li>Annual archive and roll over of courses, as required</li><li>Upload of documents to general areas</li></ul><p>Main working relationships:</p><ul><li>Participate in regular team meetings, contribute input, provide comprehensive updates on programme.</li><li>Develop strong relationships with other RCSI sites and internal departments, guaranteeing deliverables are met by ensuring the relationships are maintained and goals are achieved with a student centred focus.</li><li>Maintain strong working relationships with Year directors and other key internal stakeholders, including regular communication to understand where priorities align/might differ. Arrange regular meetings with Year directors and/or AO Campus Operations Team Leader / Manager to ensure goals are aligned throughout the year</li><li>Provide training, guidance and support to Junior Coordinators during their development and throughout.</li><li>Develop and maintain strong communication with clinical coordinators to ensure effective operations of hospital teaching and assessment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Requirements:</p><ul><li>Bachelor's degree, preferably in: Business Administration, Education, Higher Education Management , Public Administration, Management or related field.</li><li>Relevant professional certifications in project management, quality assurance, or administration may be advantageous.</li></ul><p>Core Skills:</p><p>1 Administrative &amp; Operational Skills:</p><ul><li>Academic administration and coordination</li><li>Policy and procedure implementation</li><li>Timetable and scheduling management</li><li>Records and data management</li><li>Process improvement and workflow optimisation</li><li>Resource planning and coordination</li><li>Document control and compliance management</li></ul><p>2 Communication &amp; Interpersonal Skill:</p><ul><li>Excellent written and verbal communication</li><li>Stakeholder engagement</li><li>Relationship management</li><li>Customer service and student support</li><li>Meeting coordination and minute-taking</li><li>Cross-functional collaboration</li></ul><p>3 Organisational Skills:</p><ul><li>Strong attention to detail</li><li>Time management</li><li>Prioritisation of competing tasks</li><li>Event and meeting coordination</li><li>Problem-solving and decision-making</li></ul><p>4 Technical Skills:</p><ul><li>Microsoft Office Suite (particularly Excel, Word, PowerPoint)</li><li>Learning Management Systems (e.g., Moodle, Blackboard, Canvas)</li><li>Database management and reporting</li><li>Data analysis and reporting tools</li></ul><p>5 Governance &amp; Compliance:</p><ul><li>Understanding of academic regulations and policies</li><li>Quality assurance processes</li><li>Confidentiality and data protection compliance</li></ul><p>6 Desirable Experience:</p><ul><li>Experience working within a university or higher education environment.</li><li>Coordination of academic committees and governance activities.</li><li>Managing academic calendars, examinations, or student records.</li><li>Project coordination and implementation of academic initiatives.</li></ul>

<ul><li>Greet customers warmly, actively listen to their vehicle concerns, and accurately document reported issues for technicians.</li><li>Translate technical jargon into clear, understandable explanations for customers regarding recommended services and repairs.</li><li>Provide accurate and transparent repair estimates, detailing parts, labor, and associated costs.</li><li>Schedule service appointments efficiently, managing technician workloads and vehicle flow to meet customer timelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent; Associate's degree in Automotive Technology or Business preferred.</li><li>Minimum 2-3 years of experience in an automotive service environment, preferably in a customer-facing role.</li><li>ASE Certifications (Service Consultant, Intermediate), or willingness to obtain them.</li><li>Proficiency with automotive dealership management systems (e.g., Reynolds & Reynolds, CDK).</li></ul>

<ul><li><p>Operate paper cutting machines safely and accurately.</p></li><li><p>Perform book binding, stapling, laminating, folding, and finishing tasks.</p></li><li><p>Assist with printing, copying, and document preparation.</p></li><li><p>Package completed orders and prepare them for collection or delivery.</p></li><li><p>Maintain cleanliness and organization of the production area.</p></li><li><p>Follow production schedules and quality standards.</p></li><li><p>Assist with other printing and finishing tasks as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a printing, binding, or production environment.</p><ul><li><p>Ability to operate and learn printing and finishing equipment.</p></li><li><p>Ability to operate machines.</p></li><li><p>Good attention to detail and accuracy.</p></li><li><p>Physically fit and able to lift paper boxes and materials when necessary.</p></li><li><p>Responsible, punctual, and able to work as part of a team.</p></li><li><p>Willingness to learn and develop new skills</p></li></ul>