Collection Specialist Jobs - Manama Bahrain

<p>Our client, a well-established Debt Collection , is looking for an Experienced &amp; Talented Collection Officer to join their team.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Deal with customers diligently, courteously and professionally while collecting payments</li><li>Implement the collection strategies, processes and procedures.</li><li>Negotiate payment plans.</li><li>Respond to customer inquiries.</li><li>Persuade customers diligently to pay overdue amounts.</li><li>Advice on alternative payment plans.</li><li>Maintain and update records when payments are made.</li><li>Update client s case history regularly.</li><li>Agree and discuss monthly collection target with Collection Team Leader.</li><li>Follow the Company s and Clients code of conduct.</li><li>Achieve monthly assigned collection target.</li><li>Ensure to maintain the confidentiality of the Company s, Clients, and Customers information.</li><li>Conduct fields visits upon Collection Team Leader/Manager request:</li><li>Conduct daily physical field visits.</li><li>Achieve minimum of 60% successful visits daily from the total assigned visits.</li><li>Follow up field visits on cases with status of promised-to-pay, refuse-to-pay, and broken promises.</li><li>Follow up on police cases at the public prosecution and file the bounce check at the police station based on client/supervisor request.</li><li>Filing bounced cheques at the police station.</li><li>Maintain and update records of the results of the field visits.</li><li>Performs other tasks/duties as and when assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of collection techniques and strategies.</li><li>Knowledge of effective Conflict resolution.</li><li>Knowledge of team management strategies.</li><li>Minimum high school diploma.</li><li>English language required; Arabic or any other language is an asset.</li><li>1 year of work experience in the collection field.</li></ul>