Call Center Jobs - Manama Bahrain

<p>JOB PURPOSE To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands. KEY RESPONSIBILITIES Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware Develop and implement disaster recovery and backup strategies to minimize downtime and data loss Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs. Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations Interact with management, users, and vendors to determine requirements and deliver effective solutions Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections Stay current with emerging inflight connectivity technologies, industry trends, and best practices Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field. IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage. EXPERIENCE Minimum 2 years of experience in IT. Experience of managing heterogeneous network on large systems. Experience of working in a team that delivers a high availability service.</p>

<p><p>We're offering an exciting Care Center internship opportunity at Allianz Partners - Bahrain for motivated individuals who are eager to learn, grow, and make an impact.</p> <h4>About the role</h4> <p>As a Care Center intern, you will support the Care Center team in handling customer inquiries, providing exceptional service, and ensuring smooth day-to-day operations. You'll gain hands-on experience in customer communication, case management, and healthcare support processes within a leading global organization.</p> <h4>What you do</h4> <ul> <li>Handle inbound and outbound customer calls with professionalism and care.</li> <li>Support the team with case follow-ups, documentation, and data updates.</li> <li>Assist in coordinating with internal departments for timely resolution of requests.</li> <li>Contribute to improving customer satisfaction and service efficiency.</li> </ul> <h4>What you bring</h4> <ul> <li>Bahraini nationals only</li> <li>Fresh university graduate</li> <li>No working experience</li> <li>Bachelor's degree (medical or health-related background preferred)</li> <li>Strong communication and time-management skills</li> <li>Proficiency in MS Office (Excel, Word, Outlook)</li> <li>Positive attitude and willingness to learn in a fast-paced environment</li> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p></p><p></p>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE Observe, monitor, assess and comment on all aspects of the Cabin Appearance and product team, its provisioning on board and provide continual feedback on cabin appearance and cabin Product issues that may affect the brand, the Cabin Appearance. This includes providing guidance to Operations team, Technical team, and Ground handlers, and advise that Gulf Air aircraft in both appearance standards meet the specified guidelines set by Commercial team/Marketing department and ensure that the highest standard of hygiene and cleanliness are always observed by product and cleaning contractors. KEY RESPONSIBILITIES Conduct appraisals of departing and arriving aircraft to ensure presentation and provisioning meet company standards. Monitor the Cabin Appearance program, including special audits, and coordinate with Officers on all product-related subjects. Conduct pre-audit research, submit audit scope for approval, and review audit reports prior to managerial approval. Maintain accurate data entry for audit and inspection reports and prepare periodic evaluation reports on Cabin Appearance functions. Complete audits and reports as scheduled and conduct inspections to verify compliance with operational procedures and standards. Notify management of observed areas of nonconformity and follow up on corrective action plans. Monitor inspection teams to ensure hygiene and cleanliness standards are maintained by product and cleaning contractors. Prepare daily and monthly reports on cabin check activities, achievements, observations, and new ideas for management. Report any aircraft damage immediately to engineers and Cabin Appearance team. Ensure the team inspects aircraft cleaning to maintain Gulf Air standards and that all materials used on board are approved and safe. Perform any other duties related to the job assigned by the Management. RISK, COMPLIANCE AND BUSINESS CONTINUITY Compliance Follow all, risk, compliance, and Code of Conduct requirements when performing daily duties. Complete all mandatory compliance and safety training within the required timelines. Report suspected misconduct, policy violations, or regulatory concerns through approved channels. Risk and Information Security Protect business information at all time and adhere to information security procedures. Report any discrepancies, irregularities, or suspected information-security breaches immediately. Maintain accurate and accessible documentation relevant to assigned duties. Safety (Gulf Air) Follow the SMS policy and procedures. Report hazards/unsafe conditions promptly. Report incidents/near-misses immediately. Use PPE and safe practices. Keep required safety records accurate. Follow Business Case / command center instructions when activated. Safety (Bahrain Airport Company) Comply with SMS safety procedures and guidelines Identify and report hazards, unsafe conditions and incidents promptly Use appropriate PPE and support a positive safety culture through responsible behavior Business Continuity Understand assigned BC responsibilities and follow organizational continuity plans Participate in all required BC drills, simulations, and training Remain reachable/on-call and report to work if required during Business Continuity or command center activation Notify management before international travel to support continuity planning</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION / QUALIFICATIONS Bachelor's degree in Accounting, Banking and Finance, or an equivalent major in the related field EXPERIENCE 0-2 years of experience in the related field JOB SPECIFIC SKILLS &amp; ATTRIBUTES Strong mathematical skills. Good analytical skills with experience in data analysis and performance monitoring. Ability to work under pressure and manage multiple initiatives simultaneously.</p><p>About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph CV Qualifications Passport</p><p></p></section>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer's interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Documents details of telephone conversation and actions taken.</li> <li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Key requirements / What you bring</h4> <ul> <li>Bachelor's degree; medical background preferred.</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About Allianz Partners</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies at Allianz Partners</h4> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre – Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversations and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre – Team Leader and Care Centre – Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do:</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication and update expectations with clients, in accordance with the Nextcare policies, scheme, or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers and providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer’s interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing or prospective customer/member.</li> <li>Documents details of telephone conversations and actions taken.</li> <li>Corresponds with Care Centre – Team Leader and Care Centre – Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor’s degree; medical background preferred.</li> <li>2+ years experience in a call centre, customer service environment, TPA hospitals, or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p>JOB PURPOSE To ensure Gulf Air s medical services are safe, high-quality, and compliant with NHRA and civil aviation requirements. The role oversees quality, compliance, and clinical standards across the medical centre. KEY RESPONSIBILITIES Regulatory Compliance &amp; QMS Management Develop, implement, and update the AMC s Quality Management System in accordance with NHRA accreditation standards and civil aviation authority frameworks. Strategic Planning: Align the center s operational growth strategies with Bahrain Civil Aviation Affairs (CAA) regulations and National Health Regulatory Authority (NHRA) healthcare standards. Ensure all medical evaluations (Class 1, 2, 3, and Cabin Crew), OPS medical manuals, and aviation kits on aircraft comply with aeromedical regulations. Act as the primary point of contact and host for external audits conducted by civil aviation authorities and healthcare accreditation bodies. Auditing, Risk Management &amp; CAPA Schedule, execute, and document regular internal audits across clinical GP services, specialized aeromedical tracks, pharmacy, and laboratory departments. Design and execute the center s master risk management framework to identify and eliminate clinical, operational, and data privacy hazards. Identify operational bottlenecks, compliance gaps, and medical errors. Lead Root Cause Analysis (RCA) investigations and manage the Corrective and Preventive Action (CAPA) program to prevent recurrence of errors. Clinical Governance &amp; Data Integrity Oversee the calibration, maintenance, and quality control of all specialized medical equipment (e.g., audiometry, vision screeners, ECG machines). Enforce strict data governance, ensuring pilot medical records and examination results are handled with absolute confidentiality and data security. Enforce strict data governance, ensuring standard GP electronic health records are secure and are handled with absolute confidentiality. Monitor and report on clinical quality indicators, patient satisfaction metrics, and turnaround times for medical certifications. Incident Command: Convene the clinical review board to direct investigation procedures for severe medical errors, clinical anomalies, or patient complaints. Regulatory Authority Liaison &amp; Ultimate Legal Liability Regulatory Shield: Serve as the official, legally accountable executive during complex institutional audits by the NHRA. Licensing Security: Safeguard the center s official operating licenses by ensuring 100% compliance across all Class 1, 2, and 3 pilot medical certification pipelines. Policy Enactment: Prepare and legally validate all internal standard operating procedures (SOPs), clinical guidelines, and healthcare safety policies as per NHRA requirements. General Practitioner (GP) Care Quality &amp; Oversight Oversee the delivery of standard General Practitioner (GP) medical services, acute primary care, and routine health consultations within the center. Ensure clinical guidelines, prescription safety protocols, and standard operating procedures (SOPs) for general practice are followed by all medical staff. Manage patient triage systems, chronic disease management protocols, and primary care referral networks to optimize general patient care. Training &amp; Continuous Improvement Train clinical staff, nurses, and Aeromedical Examiners (AMEs) on quality protocols, compliance updates, and standard operating procedures (SOPs). Foster a culture of safety, open error reporting, and continuous clinical improvement across the entire facility.</p><p><strong>Desired Candidate Profile</strong></p><p>JOB REQUIREMENTS EDUCATION / QUALIFICATIONS Bachelor s degree of science nursing &amp; Master of Science in Nursing degree, or an equivalent major in the related field. Certifications: Train the Trainer, Triage instructor, Basic life support. EXPERIENCE Minimum of 6 years experience in the related field. JOB SPECIFIC SKILLS &amp; ATTRIBUTES Deep understanding of healthcare compliance, medical terminology, NHRA Diamond Accreditation, and basic familiarity with civil aviation medical standards. Exceptional attention to detail, strong analytical problem-solving skills, and excellent cross-functional communication abilities.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Good knowledge of all type Dx - Air conditioning units (Mainly in Ducted, Package, VRF, Minisplit &amp; window etc)</li><li>Should have minimum 5 Years Field Experience.</li><li>Able to quote all type of Dx Retrofit jobs.</li><li>Monitor Maintenance Team.</li><li>Plan day to day Service call &amp; Break down call.</li><li>Plan for Annual Maintenance Contract.</li><li>Preparing Client data base report.</li><li>Monitor Technician, Foremen and Supervisor.</li><li>Able to manage 25 - 30 call per day with 8 team of technician &amp; also plan AMC contract as per convenient.</li><li>Hand on experience on Dx – Air conditioning.</li><li>Good knowledge to identify Spare parts &amp; Brand.</li><li>Good Knowledge of DX- Market for Procurement of spare parts.</li><li>Good communication skill.</li><li>Computer literacy is must (Able to prepare report,letter to client, Quotation etc)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Experience : 3 to 7 Years</p></li><li><p>Education : Bachelor in Mechanical Engineering.</p></li><li><p>Language Requirement : English, Hindi &amp; Arabic will add advantage.</p></li><li><p>Age : “Between” 25 to 34</p></li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>Actively prospect and solicit new group and event business (corporate meetings, weddings, social events, tour groups) through outside calls, site visits, and networking.<br>\nRespond to incoming group RFPs within 2 hours and convert qualified leads into confirmed bookings.<br>\nConduct personalized hotel site inspections and tours for event planners and decision-makers.<br>\nNegotiate and prepare group contracts including room rates, attrition clauses, cutoff dates, and food & beverage minimums.<br>\nMaximize revenue by upselling meeting packages, AV equipment, upgraded menus, and additional room nights.<br>\nCreate detailed and accurate Banquet Event Orders (BEOs) and Group Resumes for operational handoff to banquets and front office teams.<br>\nServe as the primary on-site client contact during events to resolve issues and ensure guest satisfaction.<br>\nForecast group room night pick-up weekly and monitor attrition risk to minimize penalty losses.<br>\nTrack all sales activity, leads, and bookings in CRM (Delphi, Cvent, or similar) and achieve monthly room night production goals.<br>\nMaintain flexible schedule including evenings and weekends as required for event duty coverage and wedding functions.<\/p>\n\n<h4>Qualifications<\/h4>\n<p>What you will bring to the role:<\/p>\n<ul>\n<li>Minimum 12 months\u2019 experience in a proactive sales role, preferably in a hotel or conference and events focused business<\/li>\n<li>Ability to work in a fast-paced environment where excellent planning and execution skills are needed<\/li>\n<li>Exceptional attention to detail and comfortable communicating with all stakeholders<\/li>\n<li>Sound understanding of emerging trends in the industry<\/li>\n<li>Understanding of budgeting and forecasting, and ability to prepare reports<\/li>\n<li>Able to work independently as well as build strong relationships within the hotel team<\/li>\n<li>Confident and articulate, with negotiation and networking skills<\/li>\n<li>Arabic speaking is an added value<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p><br></p><p><strong>About the Role</strong><br>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</p><p><strong>Responsibilities</strong></p><ul><li>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</li><li>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</li><li>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</li><li>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</li><li>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</li><li>Develop business cases, ROI models, and value propositions for proposed solutions.</li><li>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</li><li>Build and maintain strong relationships with customers, partners, and technology vendors.</li><li>Support pricing, licensing, solution sizing, and commercial proposal preparation.</li><li>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</li><li>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</li><li>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</li><li>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</li><li>Perform any other related duties as assigned or needed.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</li><li>Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</li><li>Strong presentation, communication, negotiation, and stakeholder management skills.</li><li>Strong commercial awareness and business acumen.</li><li>Excellent analytical, problem-solving, and project coordination skills.</li><li>Ability to manage multiple opportunities in a fast-paced environment.</li><li>Presales &amp; Solution Consulting</li><li>Customer Experience (CX) Knowledge</li><li>AI &amp; Automation Awareness</li><li>Proposal &amp; Tender Management</li><li>Business Development</li><li>Executive Presentation Skills</li><li>Stakeholder Management</li><li>Commercial &amp; Financial Awareness</li><li>Market &amp; Competitive Analysis</li><li>Partner &amp; Vendor Management</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.</li><li>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</li><li>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</li><li>Experience in customer engagement and executive-level presentations</li></ul>

<p><h4>Company description</h4> <p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as <strong>The Palace of the Secret Garden.</strong> With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p> <h4>Job description</h4> <p>Oversee the daily operations of the Spa, Fitness Center, and all Recreation facilities, ensuring smooth and efficient service delivery.<br> Lead, motivate, and manage the Spa and Recreation team, including recruitment, training, scheduling, and performance evaluations.<br> Prepare and manage the departmental budget, monitor financial performance, and implement strategies to achieve revenue and profit targets.<br> Drive revenue through upselling treatments, retail products, fitness memberships, and exclusive leisure packages.<br> Develop and implement creative, culturally inspired recreational programs and wellness activities to enhance guest experience.<br> Ensure all health, safety, hygiene, and pool supervision protocols are strictly followed and compliant with local regulations.<br> Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.<br> Coordinate with Raffles Butlers, Engineering, Food & Beverage, and other departments to ensure seamless guest journeys.<br> Manage inventory, supplies, and equipment maintenance for all Spa and Recreation areas.<br> Maintain operational logs, prepare reports, and ensure all departmental records are accurately documented.<br> Ensure all Spa and Recreation services, facilities, and team interactions consistently meet Forbes 5-star service behaviors and LQA operational standards.</p> <h4>Qualifications</h4> <p><strong>Experience:</strong></p> <ul> <li>Minimum 5+ years of progressive experience in Spa, Recreation, or Leisure operations within a luxury hotel or resort environment.</li> <li>At least 2-3 years in a supervisory or assistant managerial role.</li> <li>Proven experience in a 5-star luxury property is mandatory.</li> </ul> <h4>Additional information</h4> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul></p><p></p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p> </p> <p><b><br></b></p><p><b>REQUIRED QUALIFICATIONS</b></p> <p>License or Certification: CPR Certification</p> <p>First Aid Certification</p> <p>Recreation Equipment</p> <p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Personal Assistant is responsible for supporting the manager by handling correspondence and phone inquiries, scheduling meetings and appointments, preparing documents or reports, and maintaining an organized filing system for efficient information management.</p><p>Organize and oversee the day-to-day operations of the manager's professional and personal affairs to guarantee the provision of high-quality support.</p><p>Manage schedules for effective time management, coordinate activities, prioritize appointments and adjust schedules when needed.</p><p>Follow up on business trips and expenses of department members.</p><p>Manage, prioritize, screen and monitor the manager s correspondence, such as calls, emails, posts, and fax, ensuring timely responses.</p><p>Collect and research information on assigned matters, producing reports as required.</p><p>Maintain an efficient filing system to ensure accurate documentation.</p><p>Attend senior-level meetings and record meeting minutes for future reference.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluency in English. Fluency in French is a plus.</li><li>Proficiency in MS Office.</li><li>Bachelor's degree in a related field.</li><li>Zero to one years of experience in a similar role.</li><li>Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.</li><li>Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.</li><li>Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.</li><li>Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.</li><li>Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.</li></ul><p></p></section>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain.<\/p>\n<p>Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest.<\/p>\n<p>Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<ul>\n<li>Assist the director of sales in developing and executing the annual group sales plan to achieve room night and revenue targets.<\/li>\n<li>Proactively solicit new group accounts (corporate, social, association, tour & travel) through outside calls, site inspections, and industry networking.<\/li>\n<li>Manage and qualify incoming group RFPs, ensuring response times under 2 hours and high conversion rates.<\/li>\n<li>Lead hotel site tours and client presentations, showcasing meeting spaces, guest rooms, and event capabilities.<\/li>\n<li>Negotiate and close group contracts including room blocks, attrition clauses, cutoff dates, and F&B minimums.<\/li>\n<li>Supervise and mentor junior sales executives or coordinators, reviewing their contracts and lead activity.<\/li>\n<li>Create and distribute detailed banquet event orders (BEOs) and group resumes to operations teams, ensuring seamless event execution.<\/li>\n<li>Act as the secondary on-site escalation point during events, resolving client issues alongside the banquet manager.<\/li>\n<li>Analyze monthly group performance reports (pick-up, attrition, ADR) and present findings in revenue strategy meetings.<\/li>\n<li>Step in to cover the sales director\u2019s duties during absence and work flexible evenings and weekends for major group arrivals or events.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>2-3 years of proven experience in sales management, with a focus on groups and events<\/li>\n<li>Demonstrated experience in hospitality, resort operations, or event coordination<\/li>\n<li>Strong proficiency in CRM software and sales reporting tools<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients<\/li>\n<li>Proven negotiation and closing abilities with a track record of meeting or exceeding sales targets<\/li>\n<li>Strong organizational and time management skills with the ability to manage multiple projects simultaneously<\/li>\n<li>Team leadership experience with the ability to motivate and develop staff<\/li>\n<li>Proficiency in Microsoft Office Suite and event management software<\/li>\n<li>Knowledge of group booking systems and hospitality management systems<\/li>\n<li>Ability to work flexible hours, including evenings and weekends as needed for events<\/li>\n<li>Willingness to work in a resort environment and adapt to a multicultural workplace<\/li>\n<li>Customer-focused mindset with a commitment to delivering exceptional service<\/li>\n<li>Analytical skills with the ability to interpret sales data and market trends<\/li>\n<li>Experience in luxury hospitality or high-end event management is preferred<\/li>\n<li>Arabic speaking is an added value<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p>Renowned Specialized Eye Center in Bahrain is looking for Nurse to join their team. The ideal candidate will be required to:</p><ul><li>Reviewing and updating patient records before appointments.</li><li>Conducting eye screenings (e.g., visual acuity, intraocular pressure).</li><li>Performing nursing procedures (e.g., eye irrigation, suture removal, eye drops, bandaging).</li><li>Providing patient guidance, support, and counseling.</li><li>Ensuring infection control, patient safety, and maintaining a clean environment.</li><li>Collaborating with the healthcare team for quality patient care.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate is an experienced nurse with expertise in ophthalmic care, capable of managing a high patient volume in a busy outpatient setting.</p><ul><li>Must have valid license as &#x27;Nurse&#x27; </li><li>Must have valid Dataflow Report</li><li>Bachelor&#x27;s in Nursing </li><li>Experience as a Nurse in clinical setup.</li></ul><br/><p>Only shortlisted candidates will be contacted.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>As a Tapster you will:</p><ul><li>Provide quality customer care to inbound calls, chat and emails</li><li>Accurately categorize the reason for the customer call/chat</li><li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>Investigate and resolve customer complaints then close support tickets</li><li>Maintain a database of customer information</li><li>Escalate inquiries to the appropriate team</li><li>Assist customers with registration or account creation</li><li>Pass customer feedback onto the product or sales team to improve the organisation s offerings</li><li>Respond promptly to customer inquiries</li><li>Maintain a positive, empathetic, and professional attitude</li><li>Capture customer satisfaction at the end of every interaction.</li><li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>Contribute positively towards the achievement of performance targets in all aspects of the team s activities</li><li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>Work on a shift basis. (remote outside of business hours)</li><li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree holder</li><li>Ability to establish credibility and internal relationships</li><li>Understanding of client/merchant/stakeholder care</li><li>Awareness of how your role supports the business</li><li>Enthusiasm for working in a growing fintech</li><li>Ability to work in a team and follow daily tasks</li><li>Skills and knowledge to actively participate in meetings</li><li>Ability to deliver work on time</li><li>Problem-solving and quick-thinking skills</li><li>Ability to organize information and ask relevant questions</li><li>Strong communication skills in English, with a preference for Arabic language ability</li></ul><p>Are you ready to shape the future of payments in MENA?</p><p></p></section>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>Supports butlers in creating personal connections with guests through emotional luxury.<br>\nResponsible to have full knowledge of in suite and maxi bar set-ups.<br>\nSupports butler in regular service offerings including unpacking, packing, light laundry handling, shoe-shine service if needed.<br>\nFully understands the difference of room categories and guest levels \/ VIPs.<br>\nPromptly answers calls, instant messages from the butler they work with as well as in their department.<br>\nEngages, customizes and organises in suite maxi bar set-ups for the occupied suites with the instructions of the butler.<br>\nMake sure to report used items in suites maxi bars and are charged to the guest\u2019s accounts.<br>\nMake sure butler trolleys and dedicated pantries are well-stocked and ready for the next shift.<br>\nCleans and maintains all butler working areas including guest suites, pantries, stores, equipment, perishables, stationery, etc. with the instruction and support of the butler they work with.<br>\nFollows up necessary hygiene procedures on daily basis.<br>\nCompletes the missing products from purchasing department and stocks them neatly in the designated pantries \/ storages.<br>\nWorks closely with in room dining and engages \/ customizes replenishment of amenities for the occupied suites with the instructions of the butler.<br>\nResponsible for removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and maxi bars for occupied suites with the instructions of the butler.<br>\nEnsures all communication is carried clearly amongst the team.<br>\nIntuitively anticipates through observation and interactions guests\u2019 needs and wants. Shares guest preferences with butlers to be recorded on guest\u2019s profile.<br>\nEnsures service standards and individual performance are aligned with Accor Hotels values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.<br>\nCooperates closely with butlers and butler supervisors to ensure a seamless service. Acts as a link for guests with all other areas of the hotel.<br>\nAddresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.<br>\nPerforms any duties and special projects as requested by management whether in your own department or any other department in the hotel.<br>\nFollows hotel evacuation policy in case of an emergency.<\/p>\n<h4>Qualifications<\/h4>\n<p>Possesses strong interpersonal skills and ability to communicate in a second language.<br>\nAscertains and addresses guest\/colleague needs.<br>\nFocuses on service with an eye for detail and an approachable attitude.<br>\nWorks well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.<br>\nPrioritizes and organizes work assignments and delegates work effectively.<br>\nSelf-motivates and shows good initiative in a dynamic environment.<br>\nEnsures security and confidentiality of guest and hotel information.<br>\nEmbraces and responds to change effectively.<br>\nUnderstands international luxury travelers and their needs.<br>\nAn understanding of cultural nuances in dealing with local and Middle Eastern guests.<br>\nAnticipates the needs and the assistance a butler might need upon a guest\u2019s stay, from their arrival to departure.<br>\nStrives an effort to capture the fineness of the everyday work.<br>\nShows enthusiasm for self-development.<\/p>\n<h4>Additional information<\/h4>\n<p>Opportunity to join the first Raffles in Bahrain<br>\nEmployee benefit card offering discounted rates in Accor worldwide<br>\nLearning programs through our Academies<br>\nOpportunity to develop your talent and grow within your property and across the world!<br>\nAbility to make a difference through our Corporate Social Responsibility activities.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. Developing &amp; Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing &amp; Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p><p></p></section>