Call Center Jobs - Manama Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></span></li><li><span><span><span><span><span>Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></span></li><li><span><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization. Key Responsibilities Manage day-to-day SOC operations, monitoring, incident response, and remediation activities. Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions. Manage MSSP relationships and ensure effective service delivery. Oversee Microsoft 365 security technologies and controls. Develop and review security policies, procedures, and operational playbooks. Conduct security reviews, risk assessments, and solution design evaluations. Lead security projects and drive continuous improvement initiatives. Mentor and manage SOC team members and stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li><li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li><li>Experience managing MSSP services.</li><li>Strong knowledge of Microsoft 365 security capabilities.</li><li>Experience in incident detection, response, and remediation.</li><li>Familiarity with application security testing methodologies and tools.</li><li>Proven leadership, team management, and stakeholder engagement skills.</li><li>Preferred Certifications CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> SOC Manager <p>Location: Bahrain/ Onsite role</p><br> <p>We are looking for an experienced SOC Manager to lead our Security Operations Center and drive cybersecurity operations across the organization.</p><br> Key Responsibilities <ul> <li>Manage day-to-day SOC operations, monitoring, incident response, and remediation activities.</li> <li>Lead and optimize security platforms including SIEM, XDR/NDR, DLP, Email Security, and Web Security solutions.</li> <li>Manage MSSP relationships and ensure effective service delivery.</li> <li>Oversee Microsoft 365 security technologies and controls.</li> <li>Develop and review security policies, procedures, and operational playbooks.</li> <li>Conduct security reviews, risk assessments, and solution design evaluations.</li> <li>Lead security projects and drive continuous improvement initiatives.</li> <li>Mentor and manage SOC team members and stakeholders.</li> </ul> Requirements <ul> <li>7-10 years of cybersecurity experience with strong SOC operations expertise.</li> <li>Hands-on experience with SIEM, XDR/NDR, DLP, Email/Web Security, and other security technologies.</li> <li>Experience managing MSSP services.</li> <li>Strong knowledge of Microsoft 365 security capabilities.</li> <li>Experience in incident detection, response, and remediation.</li> <li>Familiarity with application security testing methodologies and tools.</li> <li>Proven leadership, team management, and stakeholder engagement skills.</li> </ul> Preferred Certifications <ul> <li>CISSP, CISM, GIAC, Microsoft Security Certifications, CEH, Security+, or equivalent industry-recognized certifications.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>TheCallCentreAgentisresponsible forincomingandoutgoingcalls.Theroleinvolvessalesand customer service.</p><br><br><p>Thisrolerequiresanindividualwhoisself-motivatedwithhighlevelsofenergyanddrive.TheCall</p><br><br><p>CentreAgentmusthavestrongcommunicationskillswiththeabilitytomaintaingoodrapporton the phone.</p><br><br> <br><br> </div>

<p>To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible.</p> <h4>Job Specification</h4> <p>Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems</p> <p>Fulfills requests by clarifying desired information; completing transactions; forwarding requests</p> <p>Maintains call center database by entering information</p> <p>Setting and meeting performance targets for speed, efficiency, sales and quality</p> <p>Assist in the daily running of the call center</p> <p>Monitor random calls to improve quality, minimize errors and track operative performance</p> <p>Record statistics, user rates and the performance levels of the center and preparing reports;</p> <p>Handle the most complex customer complaints or enquiries</p> <p>Prepare call center performance reports by collecting, analyzing, and summarizing data and trends</p> <p>Assist in accomplishing organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualification &amp; Experience</h4> <p>B.Sc. or Diploma in sales and marketing or equivalent academic qualification</p> <p>3-5 years of Customer Service experience</p> <p>Customer Focus, Customer Service, Verbal Communication, Building Relationships, People Skills</p>

<p>About the Role We are looking for a Telemarketing Agent to generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities. The role involves cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system. Key Responsibilities Contact prospective and existing customers by telephone to promote and sell products and services. Conduct cold calls and follow up on leads generated through various sources. Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers. Persuade potential customers to purchase products or services. Generate qualified leads and convert prospects through effective sales calls. Obtain customer referrals and potential customer contact details through legitimate lead-generation activities. Conduct client and market surveys and maintain detailed notes on customer interactions and services offered. Collect and accurately record customer information, including names, contact details, addresses, and payment methods. Enter and maintain customer, contact, account, and order information in the company system. Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required. Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback. Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking. Support the line manager with assigned tasks and other departmental activities when required. Qualifications &amp; Skills Minimum high school certification . Diploma and relevant work experience are preferred. Strong verbal and written communication skills . Good sales and persuasion skills. Positive attitude and strong teamwork ethic. Good understanding of the company's products and services. Strong computer literacy, particularly Microsoft Office . Ability to persuade and influence potential customers effectively. Strong active listening skills and a customer-focused approach. Ability to communicate professionally and build rapport with customers. Previous telemarketing, telesales, call center, or sales experience is an advantage. Key Performance Indicators (KPIs) Achieve daily and monthly sales targets set by management. Meet monthly targets related to sales, premium income, and commission income , as applicable. Performance targets are subject to management review at least annually. Commission &amp; Incentives Commission and incentive structure to be agreed upon. Commission is payable only when the applicable KPIs are achieved. Working Conditions Working hours: 40 hours per week. Working schedules may include rotating shifts . The role may occasionally require evening and/or weekend work .</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum high school certification .</li><li>Diploma and relevant work experience are preferred.</li><li>Strong verbal and written communication skills .</li><li>Good sales and persuasion skills.</li><li>Positive attitude and strong teamwork ethic.</li><li>Good understanding of the company's products and services.</li><li>Strong computer literacy, particularly Microsoft Office .</li><li>Ability to persuade and influence potential customers effectively.</li><li>Strong active listening skills and a customer-focused approach.</li><li>Ability to communicate professionally and build rapport with customers.</li><li>Previous telemarketing, telesales, call center, or sales experience is an advantage.</li></ul>

<p>Corporate ERP Governance &amp; Strategic Leadership</p><p><br></p><p>Architect, develop, maintain, and continuously refine the Gulf Air Corporate Emergency Response Plan (ERP) and all associated operational checklists, ensuring seamless integration across Flight Operations, Cabin Operations, Technical, Ground Operations, Security, Commercial, Corporate Communications, Human Resources, Legal, IT, Finance, and Medical Services.</p><p><br></p><p>Exercise delegated authority from the Accountable Manager / Emergency Director to manage corporate crisis readiness, activate ERP protocols, and chair the ERP Governance Committee.</p><p><br></p><p>Establish a formal ERP governance framework, including documented policies, procedures, escalation matrices, activation/de-escalation criteria, and a systematic return-to-normal transition process for incidents involving fatalities, serious injuries, or considerable aircraft damage.</p><p><br></p><p>Conduct periodic audits, readiness reviews, and gap assessments of the ERP and EOC, reporting status and recommendations to the Senior Manager Safety, Safety Review Board (SRB), and Emergency Director / Accountable Manager.</p><p><br></p><p>Outstation &amp; Network Emergency Response Management</p><p><br></p><p>Establish, standardize, and maintain localised Emergency Response Plans (Local ERPs) for all airports across Gulf Air’s network.</p><p><br></p><p>Define station-level activation triggers, response procedures, and command structures; nominate and train Station ERP Leads.</p><p><br></p><p>Ensure each station maintains a designated airline representative within the local Airport Emergency Operations Centre (AEOC / Airport EOC).</p><p><br></p><p>Align all outstation plans with local Aerodrome Emergency Plans (AEPs), Ground Handling Service Provider (GHA) emergency procedures, and host-nation regulatory requirements.</p><p><br></p><p>Conduct regular outstation audits, readiness inspections, and remote/onsite verification of ERP capability, resources, and go-kits, driving a consistent standard of excellence across the network.</p><p><br></p><p>Humanitarian Response &amp; Family Assistance Leadership</p><p><br></p><p>Oversee the readiness, training, and deployment framework for Family Assistance Teams (FAT), and Humanitarian Response Teams.</p><p><br></p><p>Establish protocols for the rapid stand-up of a Family Assistance Centre (FAC) at affected locations, including reception, privacy, medical, psychological, religious, and interpreter support.</p><p><br></p><p>Operate and maintain a multi-channel Emergency Contact Centre (ECC) with secure remote-access capability, staffed and trained to handle inquiries from families, media, government agencies, and internal stakeholders with empathy, accuracy, and cultural sensitivity.</p><p><br></p><p>Drive the experience for those affected by crisis by ensuring every family, passenger, and crew member receives dignified, compassionate, and seamless humanitarian support, from first contact through long-term aftercare.</p><p><br></p><p>Manage processes for personal effects tracking, tracing, storage, and repatriation with dignity, chain-of-custody integrity, and data protection compliance.</p><p><br></p><p>Coordinate with state authorities, embassies, medical examiners, funeral directors, and faith representatives for the repatriation of remains.</p><p><br></p><p>Ensure long-term care, information continuity, and compassionate support for affected families in accordance with ICAO Policy on Assistance to Aircraft Accident Victims and Their Families.</p><p><br></p><p>External Partner, Alliance &amp; Vendor Integration</p><p><br></p><p>Establish formal crisis coordination workflows with all external stakeholders, including Ground Handling Service Providers (GHAs), airport authorities, emergency services vendors, civil aviation authorities, Search and Rescue (SAR) agencies, Accident Investigation Authorities, and government crisis bodies.</p><p><br></p><p>Define emergency protocols with codeshare, alliance, and wet-lease partners, including operating lead determination, shared contact directories, communication channels, and operational handoff procedures.</p><p><br></p><p>Maintain a current external stakeholder contact directory and crisis communication tree, validated at least annually.</p><p><br></p><p>Conduct regular non-crisis engagement, memoranda of understanding, and joint exercises with third-party humanitarian vendors, call-center providers, and emergency service partners to verify readiness and interoperability.</p><p><br></p><p>Build trusted, collaborative relationships that reflect Gulf Air’s commitment to excellence and ethics in every partnership.</p><p><br></p><p>Regulatory Compliance &amp; Data Governance</p><p><br></p><p>Ensure Gulf Air’s ERP and family assistance protocols comply with Bahrain CAA, ICAO, IATA, and global family assistance legislation across all operational and overflight jurisdictions.</p><p><br></p><p>Establish automated systems and procedures for the rapid retrieval of Souls on Board (SOB) data, including infants, persons with reduced mobility (PRMs), and other vulnerable passengers, as well as Dangerous Goods (DG) details for SAR agencies.</p><p><br></p><p>Establish procedures for the accurate, timely, secure, and legally compliant transmission of passenger and crew manifests to authorized authorities upon request.</p><p><br></p><p>Implement robust data privacy and information security controls to safeguard victim, family, and crew personal data during a crisis, acting with ethics and integrity in every handling of sensitive information.</p><p><br></p><p>Monitor changes in global family assistance, aviation safety, and data privacy legislation, ensuring the ERP is updated proactively.</p><p><br></p><p>Responder Care &amp; Employee Psychological Support</p><p><br></p><p>Develop and maintain a comprehensive Employee Assistance Programme (EAP) and Peer Support framework specifically for crisis responders.</p><p><br></p><p>Lead with excellence by ensuring the ERP is optimized into lean, scannable, role-specific digital action checklists, accessible via mobile and web platforms, enabling rapid, disciplined execution under pressure.</p><p><br></p><p>Own the corporate Emergency Operations Centre (EOC) / Crisis Management Centre (CMC), ensuring 24/7 technical readiness, call-out automation, redundant communication systems, crisis management software, and secure remote-access capabilities.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>EDUCATION / QUALIFICATIONS</b></p><ul><li>Bachelor s Degree in Aviation Management, Emergency / Disaster / Crisis Management, Safety Management, Business Administration, or an equivalent major in the related filed.</li><li>Specialised certification/training in Airline Emergency Response Planning, Crisis Command, Family Assistance Management, Disaster Management, Crisis Communications, and/or Train-the-Trainer methodologies from recognised bodies such as IATA, ICAO, FSF, ISASI, or equivalent.</li><li>Formal training in IOSA, ICAO Annex 19, ICAO Annex 13, and global family assistance regulations is highly desirable.</li></ul><p><b><br></b></p><p><b>EXPERIENCE</b></p><ul><li>Minimum 6 years of progressive experience within the airline or aviation industry, with substantial exposure to commercial, operational, and safety-critical functions.</li><li>Minimum 3 years of dedicated experience in emergency response planning, crisis management, or disaster management within an IATA-member airline or equivalent aviation organisation.</li><li>Proven track record in designing, implementing, auditing, and exercising corporate ERPs, mass-event response plans, or government-level crisis management frameworks.</li><li>Demonstrated experience in full-scale emergency simulation exercises, multi-agency coordination, and post-event critique and learning.</li><li>Minimum 3 years in a managerial or leadership position with demonstrable accountability for enterprise-level programmes</li></ul><p><br></p>

Job Description <div> <p>A <strong>Front Office Team Leader</strong> oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.</p> <p> <strong>What is in it for you:</strong> </p> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <p> <strong>Key Responsibilities: </strong> </p> <p> </p> <ul> <li> <strong>Shift Supervision:</strong> Guide and support front office and reception agents during daily operations.</li> </ul> <ul> <li> <strong>Guest Operations:</strong> Coordinate smooth check-ins, check-outs, room assignments, and special requests.</li> </ul> <ul> <li> <strong>Service Recovery:</strong> Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge.</li> </ul> <ul> <li> <strong>Department Coordination:</strong> Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.</li> </ul> <ul> <li> <strong>System Management:</strong> Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).</li> </ul> <ul> <li> <strong>Team Training:</strong> Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li> <strong>Experience:</strong> Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.</li> </ul> <ul> <li> <strong>Technical Skills:</strong> Proficiency in hotel property management systems like Opera Cloud.</li> </ul> <ul> <li> <strong>Communication:</strong> Strong spoken and written English; additional languages (such as Arabic) are a strong advantage.</li> </ul> <ul> <li> <strong>Attributes:</strong> Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.</li></ul></div>

<p>To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands.</p> KEY RESPONSIBILITIES <p> Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction</p> <p> Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure</p> <p> Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers</p> <p> Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks</p> <p> Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance</p> <p> Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements</p> <p> Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware</p> <p> Develop and implement disaster recovery and backup strategies to minimize downtime and data loss</p> <p> Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports</p> <p> Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap</p> <p> Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance</p> <p> Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption</p> <p> Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations</p> <p> Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations</p> <p> Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements</p> <p> Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports</p> <p> Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs.</p> <p> Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget</p> <p> Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps</p> <p> Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations</p> <p> Interact with management, users, and vendors to determine requirements and deliver effective solutions</p> <p> Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures</p> <p> Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience</p> <p> Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams</p> <p> Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements</p> <p> Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays</p> <p> Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections</p> <p> Stay current with emerging inflight connectivity technologies, industry trends, and best practices</p> <p> Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions</p> <p> Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications</p> <p> Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions</p> <p> Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances</p> <p> Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps</p> <p> Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals</p> <p> Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management</p> <p> Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field.</p> <p> IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage.</p> <p> </p> <p> Minimum 2 years of experience in IT.</p> <p> Experience of managing heterogeneous network on large systems. </p> <p> Experience of working in a team that delivers a high availability service.</p>

<p>JOB PURPOSE To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands. KEY RESPONSIBILITIES Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware Develop and implement disaster recovery and backup strategies to minimize downtime and data loss Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs. Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations Interact with management, users, and vendors to determine requirements and deliver effective solutions Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections Stay current with emerging inflight connectivity technologies, industry trends, and best practices Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field. IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage. EXPERIENCE Minimum 2 years of experience in IT. Experience of managing heterogeneous network on large systems. Experience of working in a team that delivers a high availability service.</p>

<p>A <strong>Front Office Team Leader</strong> oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.</p> <p> <strong>What is in it for you:</strong> </p> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <p> <strong>Key Responsibilities: </strong> </p> <p> </p> <ul> <li> <strong>Shift Supervision:</strong> Guide and support front office and reception agents during daily operations.</li> </ul> <ul> <li> <strong>Guest Operations:</strong> Coordinate smooth check-ins, check-outs, room assignments, and special requests.</li> </ul> <ul> <li> <strong>Service Recovery:</strong> Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge.</li> </ul> <ul> <li> <strong>Department Coordination:</strong> Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.</li> </ul> <ul> <li> <strong>System Management:</strong> Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).</li> </ul> <ul> <li> <strong>Team Training:</strong> Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.</li> </ul> <br> <p> <strong>Our commitment to Diversity &amp; Inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p> <strong>Why work for Accor? </strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ </p> <p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLES</strong> </p> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Experience:</strong> Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.</li> </ul> <ul> <li> <strong>Technical Skills:</strong> Proficiency in hotel property management systems like Opera Cloud.</li> </ul> <ul> <li> <strong>Communication:</strong> Strong spoken and written English; additional languages (such as Arabic) are a strong advantage.</li> </ul> <ul> <li> <strong>Attributes:</strong> Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.</li> </ul> <ul> </ul>

<p>Key Responsibilities</p><ul><li><p>Lead design review and migration planning for the campus SD-Access fabric and dual-data-center environments.</p></li><li><p>Deploy and validate SD-Access fabric components, including underlay, border nodes, control-plane nodes, edge nodes, and Virtual Networks (VN) with Scalable Group Tags (SGT).</p></li><li><p>Configure and validate Nexus VXLAN BGP EVPN or ACI fabric topologies (spine/leaf or aggregation, VRF, Layer-2 extension, and inter-DC connectivity).</p></li><li><p>Design and implement Cisco ISE integration with Catalyst Center and the SD-Access fabric, including TrustSec / SGT policy, authorization profiles, and pxGrid connectivity.</p></li><li><p>Drive cross-functional integration between campus and data-center fabrics, Cisco ISE, existing NAC platforms (Forescout / ClearPass), and enterprise firewalls (Palo Alto / Fortinet).</p></li><li><p>Support User Acceptance Testing (UAT) of fabric connectivity, ISE policy enforcement, and identity-based traffic flows.</p></li><li><p>Maintain accurate as-built documentation and prepare operational runbooks for Day-2 teams covering both fabric and ISE operations.</p></li><li><p>Troubleshoot complex design, routing, fabric, and ISE-related issues and escalate to Cisco TAC when required.</p></li><li><p>Provide technical guidance to junior engineers and participate in knowledge transfer.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Technical Expertise</p><ul><li><p>Strong production experience with Cisco SD-Access and Catalyst Center (formerly DNA Center).</p></li><li><p>Deep hands-on experience with Cisco Nexus platforms running VXLAN BGP EVPN and/or Cisco ACI.</p></li><li><p>Solid understanding of overlay protocols, specifically VXLAN encapsulation and BGP EVPN control plane.</p></li><li><p>Hands-on familiarity with Cisco ISE, TrustSec, and SGT within an SD-Access design.</p></li><li><p>Strong knowledge of enterprise campus design (Catalyst 9000, StackWise / SVL) and data-center technologies (vPC, underlay/overlay routing, 100G/400G).</p></li><li><p>Proven track record in complex brownfield migrations, including dual-running legacy and next-generation fabrics.</p></li><li><p>Experience integrating networks with third-party NAC solutions (Forescout, Aruba ClearPass) and next-generation firewalls (Palo Alto Networks, Fortinet).</p></li></ul><p>Professional & Soft Skills</p><ul><li><p>Ability to lead and collaborate effectively in a multi-vendor, multi-team project environment.</p></li><li><p>Strong troubleshooting mindset and attention to detail during critical cutover windows.</p></li><li><p>Excellent documentation and communication skills.</p></li><li><p>Comfortable working on-site and flexible for after-hours maintenance windows.</p></li></ul><p>Qualifications</p><ul><li><p>CCIE Enterprise Infrastructure, CCIE Data Center, or equivalent proven production experience.</p></li><li><p>Minimum 8–10 years of enterprise networking experience, with at least 3 years hands-on in SD-Access and data-center fabric technologies.</p></li></ul>

<p> <strong>Job Overview</strong> </p> <p>The Career Center Senior Coordinator is responsible for providing career support to students as well as, assisting them in planning their career paths. </p> <p>This role involves but not limited to career guidance, internship coordination, maintaining industry relationships and staying informed about current employment trends. The Career Center Coordinator liaises between internal and external stakeholders, such as students, colleges, other AUBH departments as well as industry partners and service providers under the supervision of the Career Canter Manager. </p> <p> <strong>Duties and Responsibilities</strong> </p> <ol> <li>Actively collect data necessary to provide sound career support such as students resumes, employment status, and career aspirations. The Senior Career Center coordinator should be familiar with tools that aid data collection and management. </li> <li>Initiate, follow up, and encourage responses to career center surveys and studies such as, the internship feedback survey, expected to graduate survey, graduates destination, employer satisfaction, and market analysis surveys.</li> <li>Understand the Career Development and Guidance Policy as well as relevant policies to respond to students and faculty frequently asked questions. </li> <li>Issue necessary letters under the supervision of the career center manager.</li> <li>Participate in career center meetings, making sure to aid the career center manager via preparing, sharing, all necessary data as instructed by line manager. </li> <li>Manage the career center s databases and documents.</li> <li>Co-Plan and action career centers events such as career fairs, workshops and seminars, field trips, and alumni events. </li> <li>Contribute to the development of departmental goals and objectives. </li> <li>Prepare the necessary reports and analysis as required by the management.</li> <li>Retains and retrieves necessary documents and records for quality assurance and audits purposes. </li> <li>Perform other duties as reasonably required by management. </li> </ol><p><strong>Desired Candidate Profile</strong></p><p> <strong>Experience Required:</strong> </p> <p> </p> <ul> <li>Bachelor's Degree is required, preferably in Management, Human Resources Management or Marketing. Other relevant degree programs may be considered. </li> <li>Relevant professional training or certification is desirable.</li> <li>Masters in a related field is a plus.</li> </ul> <p> </p> <p> <strong>Skills and Competencies Required:</strong> </p> <ul> <li>Effective communication and networking abilities with various internal and external constituencies. </li> <li>Excellent oral, written, and interpersonal communication skills both in English (US) and Arabic. </li> <li>Strong event planning and project management skills.</li> <li>Proficiency in using technology for office management including strong MS Excel skills and database management. </li> <li>Knowledge of job market trends and industry developments is a plus. </li> <li>Ability to connect students with relevant resources and services.</li> <li>Data analysis and assessment skills.</li> <li>Ability to work independently and responsibly while managing numerous projects simultaneously.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p>A <strong>Front Office Team Leader</strong> oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Engage in conservation&nbsp;efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures&nbsp;with exclusive rewards.</li><li>Celebrate locality&nbsp;and heritage in a vibrant community.</li><li>Advance your career&nbsp;with global development opportunities.</li><li>Drive change&nbsp;through impactful social initiatives.</li><li>Collaborate&nbsp;with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li><strong>Shift Supervision:</strong> Guide and support front office and reception agents during daily operations.</li></ul><ul><li><strong>Guest Operations:</strong> Coordinate smooth check-ins, check-outs, room assignments, and special requests.</li></ul><ul><li><strong>Service Recovery:</strong> Handle guest inquiries, resolve complaints promptly, and escalate major issues to the&nbsp;Manager in charge.</li></ul><ul><li><strong>Department Coordination:</strong> Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.</li></ul><ul><li><strong>System Management:</strong> Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).</li></ul><ul><li><strong>Team Training:</strong> Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.</li></ul><br>Qualifications<br><br><ul><li><strong>Experience:</strong> Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.</li></ul><ul><li><strong>Technical Skills:</strong> Proficiency in hotel property management systems like Opera Cloud.</li></ul><ul><li><strong>Communication:</strong> Strong spoken and written English; additional languages (such as Arabic) are a strong advantage.</li></ul><ul><li><strong>Attributes:</strong> Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong>&nbsp;We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?&nbsp;</strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job&nbsp;and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you&nbsp;can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong>&nbsp;Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties&nbsp;links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLES</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong></p><br><br><p>The role is responsible for supporting, securing, and maintaining the Group's IT infrastructure, networks, cloud services, and cybersecurity applications. The position works with the IT Infrastructure &amp; Technology Manager, internal teams, SOC/CISO functions, and service providers to ensure reliable operations, effective security controls, and timely resolution of infrastructure and security issues.</p><br><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Design, configure, and install various network devices like routers, switches, firewalls, and VPNs. Handle the physical and logical layout of the network, including both Local Area Networks (LANs) and Wide Area Networks (WANs).</p><br><br></li><li><p>Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.</p><br><br></li><li><p>Perform regular maintenance, system upgrades, and patch management to ensure all network hardware and software are up-to-date and functioning properly. Conduct capacity planning to ensure the network can handle future growth.</p><br><br></li><li><p>Manage and maintain IP telephony and voice communication systems across departments.</p><br><br></li><li><p>Provide Tier 2 or 3 support for network and infrastructure-related issues, diagnosing and resolving problems related to connectivity, performance, and outages. Work with other IT teams and end-users to resolve issues.</p><br><br></li><li><p>Support the design, implementation, and management of IT infrastructure &amp; Voice systems, including on-premises servers, Storages, networks and cloud services.</p><br><br></li><li><p>Provide technical support and guidance to team members and other departments/Projects.</p><br><br></li><li><p>Implement and maintain network security measures, including firewall rules, access controls, and security policies. Monitor for security threats, identify vulnerabilities, and respond to security incidents. Work with SOC and CISO team to close any security gaps identified as per the criticality measures.</p><br><br></li><li><p>Manage and configure firewalls, switches, and routers to maintain network security and efficiency.</p><br><br></li><li><p>Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.</p><br><br></li><li><p>Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.</p><br><br></li><li><p>Maintain documentation for infrastructure configurations, processes, and procedures.</p><br><br></li><li><p>Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.</p><br><br></li><li><p>Monitor security alerts and infrastructure events in coordination with the SOC, investigate assigned alerts, and support containment, remediation, escalation, and closure based on criticality.</p><br><br></li><li><p>Coordinate vulnerability assessments, patching, secure configuration, access reviews, and remediation evidence to close identified security gaps.</p><br><br></li><li><p>Support identity, endpoint, email, network, and cloud security controls, including MFA, VPN access, privileged access, EDR/antivirus, logging, and infrastructure hardening.</p><br><br></li><li><p>Maintain security records, incident documentation, configuration baselines, and audit evidence required for compliance reviews and management reporting.</p><br><br></li><li><p>Manage and maintain the Group's cybersecurity applications and services, coordinate with security vendors and managed service providers, monitor service performance, support renewals and upgrades, and ensure timely resolution of security-related issues.</p><br><br></li></ul><ul><li><p>End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.</p><br><br></li><li><p>Personal Device &amp; Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.</p><br><br></li><li><p>Smart Ecosystems &amp; AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.</p><br><br></li><li><p>CCTV &amp; ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.</p><br><br></li><li><p>Network &amp; Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.</p><br><br></li><li><p>Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.</p><br><br></li><li><p>Documentation &amp; Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.</p><br><br></li></ul><br><p><strong>Qualifications</strong></p><br><br><ul><li><p>Bachelor's degree in Computer Science, Information Technology or a related field.</p><br><br></li><li><p>Minimum of 5 years of experience in supporting infrastructure, including switches, firewalls, and cloud infrastructure security.</p><br><br></li><li><p>Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networks, servers, storage, virtualization, firewalls, VPNs, and high-availability environments.</p><br><br></li><li><p>Experience with security monitoring, log review, alert triage, incident response support, vulnerability remediation, patch management, and infrastructure hardening.</p><br><br></li><li><p>Knowledge of security protocols and best practices.</p><br><br></li><li><p>Working knowledge of Active Directory, Microsoft 365, Azure, MFA, privileged access, endpoint protection, email security, secure remote access, and cloud security controls.</p><br><br></li><li><p>Experience with infrastructure monitoring, endpoint management, and service management tools such as ManageEngine, SolarWinds, Nagios, or equivalent platforms.</p><br><br></li><li><p>Ability to support security policies, risk remediation, audits, compliance reviews, and maintenance of accurate technical and security documentation.</p><br><br></li><li><p>Working knowledge of backup monitoring, restore testing, disaster recovery, and infrastructure resilience.</p><br><br></li><li><p>Basic PowerShell or Python knowledge, with strong analytical and Tier 2/3 troubleshooting skills.</p><br><br></li><li><p>Ability to coordinate with technology vendors, security solution providers, and managed service partners, manage support cases and escalations, review service deliverables, and ensure effective operational support.</p><br><br></li><li><p>Strong written and verbal communication skills with the ability to work effectively with users, vendors, auditors, SOC, CISO, and technical teams.</p><br><br></li><li><p>Experience with Avaya or other enterprise voice systems, SIP trunking, IP telephony, and call center environments is preferred.</p><br><br></li></ul><br> <br><br> </div>

<p>JOB PURPOSE To ensure Gulf Air s medical services are safe, high-quality, and compliant with NHRA and civil aviation requirements. The role oversees quality, compliance, and clinical standards across the medical centre. KEY RESPONSIBILITIES Regulatory Compliance &amp; QMS Management Develop, implement, and update the AMC s Quality Management System in accordance with NHRA accreditation standards and civil aviation authority frameworks. Strategic Planning: Align the center s operational growth strategies with Bahrain Civil Aviation Affairs (CAA) regulations and National Health Regulatory Authority (NHRA) healthcare standards. Ensure all medical evaluations (Class 1, 2, 3, and Cabin Crew), OPS medical manuals, and aviation kits on aircraft comply with aeromedical regulations. Act as the primary point of contact and host for external audits conducted by civil aviation authorities and healthcare accreditation bodies. Auditing, Risk Management &amp; CAPA Schedule, execute, and document regular internal audits across clinical GP services, specialized aeromedical tracks, pharmacy, and laboratory departments. Design and execute the center s master risk management framework to identify and eliminate clinical, operational, and data privacy hazards. Identify operational bottlenecks, compliance gaps, and medical errors. Lead Root Cause Analysis (RCA) investigations and manage the Corrective and Preventive Action (CAPA) program to prevent recurrence of errors. Clinical Governance &amp; Data Integrity Oversee the calibration, maintenance, and quality control of all specialized medical equipment (e.g., audiometry, vision screeners, ECG machines). Enforce strict data governance, ensuring pilot medical records and examination results are handled with absolute confidentiality and data security. Enforce strict data governance, ensuring standard GP electronic health records are secure and are handled with absolute confidentiality. Monitor and report on clinical quality indicators, patient satisfaction metrics, and turnaround times for medical certifications. Incident Command: Convene the clinical review board to direct investigation procedures for severe medical errors, clinical anomalies, or patient complaints. Regulatory Authority Liaison &amp; Ultimate Legal Liability Regulatory Shield: Serve as the official, legally accountable executive during complex institutional audits by the NHRA. Licensing Security: Safeguard the center s official operating licenses by ensuring 100% compliance across all Class 1, 2, and 3 pilot medical certification pipelines. Policy Enactment: Prepare and legally validate all internal standard operating procedures (SOPs), clinical guidelines, and healthcare safety policies as per NHRA requirements. General Practitioner (GP) Care Quality &amp; Oversight Oversee the delivery of standard General Practitioner (GP) medical services, acute primary care, and routine health consultations within the center. Ensure clinical guidelines, prescription safety protocols, and standard operating procedures (SOPs) for general practice are followed by all medical staff. Manage patient triage systems, chronic disease management protocols, and primary care referral networks to optimize general patient care. Training &amp; Continuous Improvement Train clinical staff, nurses, and Aeromedical Examiners (AMEs) on quality protocols, compliance updates, and standard operating procedures (SOPs). Foster a culture of safety, open error reporting, and continuous clinical improvement across the entire facility.</p><p><strong>Desired Candidate Profile</strong></p><p>JOB REQUIREMENTS EDUCATION / QUALIFICATIONS Bachelor s degree of science nursing &amp; Master of Science in Nursing degree, or an equivalent major in the related field. Certifications: Train the Trainer, Triage instructor, Basic life support. EXPERIENCE Minimum of 6 years experience in the related field. JOB SPECIFIC SKILLS &amp; ATTRIBUTES Deep understanding of healthcare compliance, medical terminology, NHRA Diamond Accreditation, and basic familiarity with civil aviation medical standards. Exceptional attention to detail, strong analytical problem-solving skills, and excellent cross-functional communication abilities.</p>

<p>Minimum 6 years. experience in Maintenance and troubleshooting of electrical systems in multistorey commercial Buildings/Malls/Hospitals.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS WhatsApp/Call: PHONE_NUMBER</p>

<p>Minimum 6 years experience in maintenance and troubleshooting of Central Ductable Units, Package Units etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS WhatsApp/Call: PHONE_NUMBER</p>

<p>Renowned Specialized Eye Center in Bahrain is looking for Nurse to join their team. The ideal candidate will be required to:</p><ul><li>Reviewing and updating patient records before appointments.</li><li>Conducting eye screenings (e.g., visual acuity, intraocular pressure).</li><li>Performing nursing procedures (e.g., eye irrigation, suture removal, eye drops, bandaging).</li><li>Providing patient guidance, support, and counseling.</li><li>Ensuring infection control, patient safety, and maintaining a clean environment.</li><li>Collaborating with the healthcare team for quality patient care.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate is an experienced nurse with expertise in ophthalmic care, capable of managing a high patient volume in a busy outpatient setting.</p><ul><li>Must have valid license as &#x27;Nurse&#x27; </li><li>Must have valid Dataflow Report</li><li>Bachelor&#x27;s in Nursing </li><li>Experience as a Nurse in clinical setup.</li></ul><br/><p>Only shortlisted candidates will be contacted.</p>

<p>Minimum 6 years experience in maintenance and troubleshooting of Chilled water-based HVAC system using Water Cooled Centrifugal Chillers/ Air Cooled Screw Chillers/Air Cooled Reciprocating Chillers.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS intl.com WhatsApp/Call: PHONE_NUMBER</p>