CSS developer Jobs - Manama Bahrain

<p><h4>Company description</h4> <p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as <strong>The Palace of the Secret Garden.</strong> With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p> <h4>Job description</h4> <p>Greet guests at the limousine and ensure that they are escorted safely to their hotel room.<br> Greet guests on arrival at the hotel and conduct check-in and registration procedures.<br> Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.<br> Implement and maintain guest recognition program.<br> Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.<br> Maintain up-to-date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.<br> Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.<br> Upsell all hotel rooms, spa, gallery and F&B outlets.<br> Entertain guests when appropriate.<br> Assist the cashiers with guest billing procedures.<br> Ensure that guest check-out arrangements are in order, and bid guests farewell.<br> Carry out administrative requirements as directed.</p> <h4>General</h4> <p>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.<br> Performs additional duties as directed by supervisors.<br> Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.<br> Is fully conversant with all health and safety, fire and emergency procedures.<br> Maintains a high standard of personal hygiene, dress, uniform, and body language.<br> Is polite and professional in any situation where the image or reputation of the hotel is represented.<br> Attends meetings and training as required by supervisors.<br> Ensures that all activities are carried out honestly, ethically and within the parameters of local law.<br> Interacts with guests actively soliciting feedback.</p> <h4>Qualifications</h4> <p><strong>What will you bring to this role?</strong></p> <ul> <li>Fluent in English (written and spoken); proficient in Russian</li> <li>Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li> <li>Excellent communication and interpersonal skills with a naturally engaging personality</li> <li>Strong problem-solving abilities and emotional intelligence</li> <li>Ability to remain calm, professional, and detail-oriented under pressure</li> <li>Proficiency in Opera PMS or similar hotel management systems is an advantage</li> <li>Passion for creating exceptional guest experiences and meaningful connections</li> </ul> <h4>Additional information</h4> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition. This is a temporary, project-based consultancy position.</p><p><b>What We Need From You</b></p><ul><li>Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</li><li>Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</li><li>Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</li><li>Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</li><li>Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</li><li>Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</li><li>Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</li><li>Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</li><li>Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</li><li>Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</li><li>Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</li><li>Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</li><li>Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</li><li>Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</li><li>Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</li><li>Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</li><li>Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</li><li>Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</li><li>Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</li></ul><p><b>Education and Experience</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</li><li>8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</li><li>Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</li><li>Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</li></ul><p>Skills and Knowledge</p><ul><li>Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</li><li>Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</li><li>Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</li><li>Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</li><li>Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Run the daily, monthly, and yearly end of day processes</p></li><li><p>Monitor Data Centers with one weekly visit to DR site</p></li><li><p>Monitor the system for equipment failure or performance issues.</p></li><li><p>Notify supervisor or computer maintenance technicians of equipment malfunctions.</p></li><li><p>Attend to logged calls related to IT Operations in Service desk management system.</p></li><li><p>Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.</p></li><li><p>Operate spread sheet programs and other types of software to load and manipulate data and to produce reports.</p></li><li><p>Load peripheral equipment with consumables and media.</p></li><li><p>Answer telephone calls to assist computer users encountering operational issues.</p></li><li><p>Help Service Desk engineers to test and diagnose computer hardware and software.</p></li><li><p>Run the operation of computer hardware systems, including coordinating and scheduling the use of computers and networks to ensure efficient use.</p></li><li><p>Track reported problems and associated solutions</p></li><li><p>Follow-up daily cases and ensure that the required actions are taken</p></li></ul><p>Further develop technical aptitude and customer service knowledge, skills, and abilities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>Greet guests at the limousine and ensure that they are escorted safely to their hotel room.<br>\nGreet guests on arrival at the hotel and conduct check-in and registration procedures.<br>\nCheck suites prior to guest check-in to ensure they are clean, properly equipped, and in a high standard of maintenance.<br>\nImplement and maintain guest recognition program.<br>\nHandle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.<br>\nMaintain up-to-date files and information on tours, sightseeing, and points of general interest and make the necessary bookings when requested.<br>\nConduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.<br>\nUpsell all hotel rooms, spa, gallery, and F&B outlets.<br>\nEntertain guests when appropriate.<br>\nAssist the cashiers with guest billing procedures.<br>\nEnsure that guest check-out arrangements are in order, and bid guests farewell.<br>\nCarry out administrative requirements as directed.<\/p>\n\n<h4>General<\/h4>\n<p>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.<br>\nPerforms additional duties as directed by supervisors.<br>\nMakes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.<br>\nIs fully conversant with all health and safety, fire, and emergency procedures.<br>\nMaintains a high standard of personal hygiene, dress, uniform, and body language.<br>\nIs polite and professional in any situation where the image or reputation of the hotel is represented.<br>\nAttends meetings and training as required by supervisors.<br>\nEnsures that all activities are carried out honestly, ethically, and within the parameters of local law.<br>\nInteracts with guests actively soliciting feedback.<\/p>\n\n<h4>Qualifications<\/h4>\n<p>What will you bring to this role?<\/p>\n<ul>\n<li>Fluent in English (written and spoken); proficient in Russian<\/li>\n<li>Previous experience in guest relations, front office, or luxury hospitality preferred<\/li>\n<li>Excellent communication and interpersonal skills with a naturally engaging personality<\/li>\n<li>Strong problem-solving abilities and emotional intelligence<\/li>\n<li>Ability to remain calm, professional, and detail-oriented under pressure<\/li>\n<li>Proficiency in Opera PMS or similar hotel management systems is an advantage<\/li>\n<li>Passion for creating exceptional guest experiences and meaningful connections<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>Actively prospect and solicit new group and event business (corporate meetings, weddings, social events, tour groups) through outside calls, site visits, and networking.<br>\nRespond to incoming group RFPs within 2 hours and convert qualified leads into confirmed bookings.<br>\nConduct personalized hotel site inspections and tours for event planners and decision-makers.<br>\nNegotiate and prepare group contracts including room rates, attrition clauses, cutoff dates, and food & beverage minimums.<br>\nMaximize revenue by upselling meeting packages, AV equipment, upgraded menus, and additional room nights.<br>\nCreate detailed and accurate Banquet Event Orders (BEOs) and Group Resumes for operational handoff to banquets and front office teams.<br>\nServe as the primary on-site client contact during events to resolve issues and ensure guest satisfaction.<br>\nForecast group room night pick-up weekly and monitor attrition risk to minimize penalty losses.<br>\nTrack all sales activity, leads, and bookings in CRM (Delphi, Cvent, or similar) and achieve monthly room night production goals.<br>\nMaintain flexible schedule including evenings and weekends as required for event duty coverage and wedding functions.<\/p>\n\n<h4>Qualifications<\/h4>\n<p>What you will bring to the role:<\/p>\n<ul>\n<li>Minimum 12 months\u2019 experience in a proactive sales role, preferably in a hotel or conference and events focused business<\/li>\n<li>Ability to work in a fast-paced environment where excellent planning and execution skills are needed<\/li>\n<li>Exceptional attention to detail and comfortable communicating with all stakeholders<\/li>\n<li>Sound understanding of emerging trends in the industry<\/li>\n<li>Understanding of budgeting and forecasting, and ability to prepare reports<\/li>\n<li>Able to work independently as well as build strong relationships within the hotel team<\/li>\n<li>Confident and articulate, with negotiation and networking skills<\/li>\n<li>Arabic speaking is an added value<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p>As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.</p><p>Greet and welcome guests with a friendly and professional demeanor. Provide information about spa services, treatments, and wellness programs. Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience., Manage spa appointments and reservations using our booking system. Coordinate with spa therapists and other team members to ensure efficient scheduling. Handle changes or cancellations to bookings while accommodating guest needs. Answer phone calls, emails, and other inquiries in a courteous and efficient manner. Process payments and manage cash handling accurately. Maintain an organized and clean reception area, including managing spa brochures and promotional materials. Address guest requests, concerns, and feedback promptly and professionally. Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction. Ensure that all guest interactions are handled with the utmost respect and confidentiality. Stay informed about the spa s services, treatments, and retail products. Promote spa products and upsell treatments or packages as appropriate. Provide recommendations based on guest preferences and needs. Assist with any special events or promotions organized by the spa. Contribute to a positive and collaborative team environment. Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards. Ensure the privacy and confidentiality of guest information at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment. Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal &amp; written). Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Must be flexible in terms of working hours. A hospitality diploma is an asset. Computer literacy in Windows, MS Office Suite is recommended.</p>

<p>As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.</p><p>Greet and welcome guests with a friendly and professional demeanor.</p><p>Provide information about spa services, treatments, and wellness programs.</p><p>Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.</p><p>Manage spa appointments and reservations using our booking system.</p><p>Coordinate with spa therapists and other team members to ensure efficient scheduling.</p><p>Handle changes or cancellations to bookings while accommodating guest needs.</p><p>Answer phone calls, emails, and other inquiries in a courteous and efficient manner.</p><p>Process payments and manage cash handling accurately.</p><p>Maintain an organized and clean reception area, including managing spa brochures and promotional materials.</p><p>Address guest requests, concerns, and feedback promptly and professionally.</p><p>Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.</p><p>Ensure that all guest interactions are handled with the utmost respect and confidentiality.</p><p>Stay informed about the spa s services, treatments, and retail products.</p><p>Promote spa products and upsell treatments or packages as appropriate.</p><p>Provide recommendations based on guest preferences and needs.</p><p>Assist with any special events or promotions organized by the spa.</p><p>Contribute to a positive and collaborative team environment.</p><p>Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.</p><p>Ensure the privacy and confidentiality of guest information at all times.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.</li><li>Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.</li><li>Proficient in English language (verbal &amp; written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Must be flexible in terms of working hours.</li><li>A hospitality diploma is an asset.</li><li>Computer literacy in Windows, MS Office Suite is recommended.</li></ul>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion!</p> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartist®.</p> <h4>Job description</h4> <p><strong>What you will be doing:</strong></p> <ul> <li>Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel.</li> <li>Register and process check-in for all arrivals.</li> <li>Handle guest check-outs efficiently and professionally.</li> <li>Update guest information in the computer after a complete check-in.</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven work experience as a receptionist, front office representative, or similar role in the hotel industry.</li> <li>Professional attitude and appearance.</li> <li>Solid written and verbal communication skills.</li> <li>Ability to be resourceful and proactive when issues arise.</li> <li>Excellent organizational skills.</li> <li>Multitasking and time management skills, with the ability to prioritize tasks.</li> </ul> <h4>Additional information</h4> <ul> <li>Work as a team player.</li> <li>Experience in a 3- to 4-star hotel in the same position.</li> </ul></p><p></p>

<p>Our client, a global financial institution in Bahrain has a vacancy for Security Operations Manager for their Bahrain office. Responsibilities: -Primarily responsible for managing the Security Operations team in monitoring, analysing, assessing security events and vulnerabilities in the infrastructure (i.e., software, hardware, and networks). -Primarily responsible for providing oversight and guidance during security incidents, ensure root cause analysis is undertaken, and remediation plans are executed. -Ensure incident monitoring, identification, assessment, quantification, reporting, and mitigation. -Identify security exposures and develop mitigation plans. -Assist in the enhancement of delivery and management of security platforms including: Endpoint Protection Platforms, Email Security Gateways, Web Proxies, Web Application Firewalls, IPS/IDS etc. -Leads the security operations unit to implement secure enterprise systems and identifies issues that could compromise data integrity or the security of the network. -Collaborate with IT Services to develop and maintain secure technology platforms and to ensure the firm`s cyber security goals continue to be met. -Leading and managing the Security Operations Center and a team of security operational staff members -Revise and develop processes to strengthen the current Security Operations Framework and provide continuous improvement to the Technology Security function. -Creation of reports, dashboards, metrics for security operations and presentation to management, including providing executive management with compliance reports and audit findings. -Provide security and design support to technology teams and ensure security controls</p><p>Education and Qualifications: -A minimum of 10 years of relevant experience with a minimum of five years of leadership or management experience in a technical or security Operational role. (BFSI industry experience is preferred). -Bachelor’s or master’s degree in Computer Science, Information Systems, or related field. -Certified Information Systems Security Professional (CISSP) -ISACA Certified Information Systems Auditor (CISA). -(ISACA) Certified Information Security Manager (CISM). -ITIL (Preferred). Candidates should be based in Bahrain Those interested send cv to info@1visionconsultancy.net</p>

<p>Perform L1 and L2 roles and responsibilities by being the ICT Point of Contact. ICT Field Support shall attend Users incidents and service requests in which technical competence meets customer relations. ICT field support is a centralized knowledge competency for the various ICT systems that runs Bahrain International Airport in which the knowledge is transformed to actions by maintains systems and resolving issues as well as providing new services to BAC ICT customers/users by following the department's SOP, policies and procedures. ICT field support shall Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.</p><p><strong>MAIN DUTIES</strong></p><ul><li>Receive incident reports and Service requests from Users via telephone, SAHAB or email</li><li>Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors</li><li>Record all required incident details on the incident management system</li><li>Link the incident record to the User ID and configurations</li><li>First level support to attempt to resolve the incident, use remote control if necessary for incident resolution</li><li>If the incident requires escalation to level 3 support, the helpdesk staff creates a work order on Service Desk and assigns it to the appropriate level 3 Support group.</li><li>Track the incident until closure and keep the User up to date with the incident status</li><li>Functional escalation in case the incident resolution times exceed the agreed service levels</li><li>Selective quality checks on closed incidents &amp; service requests</li><li>Link the service request record to the User ID and configurations</li><li>Forward the service request to the proper IT support group, in accordance with the service request procedures</li><li>Track the service request until closure and keep the User up to date with the status</li><li>Functional escalation in case the service request completion times exceed the agreed service levels</li><li>Maintain and updates documentations relating to technical procedures, user guides and applications.</li><li>Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles, &amp; PC BIOS parameters as per BAC policies.</li><li>Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, &amp; network outlets in a timely manner.</li><li>Installation of additional applications as per user s requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.</li><li>Preparation and onsite installation of Networked printers that will serve BAC Business Applications users.</li><li>Preparation and onsite installation of Printers for users and airport Operation systems.</li><li>Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.</li><li>Upgrade of operating systems and applications as per BAC Business requirements.</li><li>Recovery (If possible) of lost user s data caused by hardware or software.</li><li>Relocation of PCs &amp; Peripherals as required by users.</li><li>Configuration and fine tuning of existing applications on PCs such as internet browsers and office automation application settings.</li><li>Attend on-site troubleshooting upon escalation</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues</li><li>Provide advice, plan, and assist with major desktop OS rollouts.</li><li>Provide input and assistance into software licensing.</li><li>Track hardware and software model, version, serial numbers, licensing model,</li><li>Any other tasks are required as part pf L1 &amp; L2 support</li><li>Performing initial level of diagnosis of incidents and resolving them when appropriate</li><li>Demonstrating a good understanding of the customer s business needs and applying them to the management of system events &amp; incidents</li><li>Developing and maintaining an understanding of customer Service Level Agreements</li><li>Accept cases from the support queue and assign it to service desk L2 and third line support</li><li>IT Support relating to technical issues involving Microsoft s core business applications and operating systems</li><li>Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.</li><li>Implement and support disaster recovery solutions</li><li>Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Perform related duties as assigned by supervisor</li><li>Maintain compliance with all company policies and procedures</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A minimum of a Diploma degree is required, while a BSc. in Computer Science or equivalent is preferred.</p><p>A minimum of 0-2 years of experience in a related field.</p><p><br></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>JOB PURPOSE</strong></p> <div> <div> <p>Ensure that the Company has access to funds it requires from Banks at the best rate and at lower cost. Also to ensure that Gulf Air s financial assets are soundly managed and adequately protected and idle funds minimized, negotiation and control of long and short-term debt.</p> </div> </div> <div> <div> <p><strong>KEY RESPONSIBILITIES</strong></p> </div> <div> <ul> <li><p>Procedures for the safeguarding and efficient use of Gulf Air s financial resources, including authority limits, receipts, payments and cash flow planning and control.</p></li> <li><p>Repatriating surplus cash from Sales Collections bank accounts.</p></li> <li><p>Design, implement and maintain each cash management system in order to plan and monitor Gulf Air s multi-currency cash balances.</p></li> <li><p>Assist in planning and controlling use of the financial assets of Gulf Air according to the policies and procedures of the Company.</p></li> <li><p>Obtain competitive line of credit be it Overdraft or Letters of Credit.</p></li> <li><p>Meet the liabilities of the Company as they fall due, including long term and short-term loan repayment and aircraft leases expenses and meet the Headquarters payroll liability.</p></li> <li><p>Review of multi-currency balances at different locations and supervisors and directs the sales and purchase deals to cover surplus/shortages.</p></li> <li><p>Ensure that a healthy working relationship exists with Financial Institutions by supplying information and answering queries.</p></li> <li><p>Assist in preparation of the annual Budget for the Company.</p></li> <li><p>Assist the External Auditors and Internal Audit as required.</p></li> <li><p>Exercise effective management of the section s staff in terms of selecting, training, motivating, evaluating and discipline of sub-ordinates in appropriate liaison with personnel function.</p></li> <li><p>Maintaining and controlling all test keys between GF and its banking correspondence.</p></li> <li><p>Controlling &amp; posting the daily Treasury required GL entries for payments, receipts, deposits, FX &amp; outstation transfers.</p></li> <li><p>Reconciling outstation/Treasury suspense &amp; loan accounts every end of month.</p></li> </ul> <p> </p> </div> </div> <div> <div> <p><strong>EDUCATION / QUALIFICATIONS</strong></p> </div> <div> <p>Bachelor s degree in Finance, accounting or equivalent.</p> </div> </div> <div> <div> <p><strong>EXPERIENCE</strong></p> </div> <div> <ul> <li><p>Minimum of 2 years of relevant experience</p></li> <li><p>Some exposure in the Airline industry is desirable.</p></li> </ul> <p> </p> </div> </div> <div> <div> <p><strong>JOB SPECIFIC SKILLS &amp; ATTRIBUTES</strong></p> </div> <div> <ul> <li><p>Fluent in written and spoken English and Arabic.</p></li> <li><p>Computer Literacy</p></li> <li><p>Familiar with Reuter/Telerate Information Services and financial markets.</p></li> </ul> <p> </p> </div> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Finance, accounting or equivalent.</p> <ul> <li>Minimum of 2 years of relevant experience</li> <li>Some exposure in the Airline industry is desirable.</li> </ul> <ul> <li>Fluent in written and spoken English and Arabic.</li> <li>Computer Literacy</li> <li>Familiar with Reuter/Telerate Information Services and financial markets.</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>M venpick Hotel Bahrain is seeking an experienced and motivated Housekeeping Supervisor to support our housekeeping team in delivering exceptional cleanliness, comfort, and service for our valued guests. Supervise daily housekeeping operations and ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards. Inspect rooms and areas to ensure quality and cleanliness before releasing to Front Office. Coordinate room assignments, duty rosters, and staff scheduling. Train, coach, and evaluate room attendants and housekeeping staff. Ensure proper use of cleaning chemicals and equipment in line with safety standards. Respond promptly to guest requests and follow up to ensure satisfaction. Monitor inventory of linen, cleaning supplies, and guestroom amenities; report shortages or make requisitions as needed. Enforce hygiene, health, and safety regulations in all housekeeping operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3 years of experience in a housekeeping supervisory role, preferably in a hotel environment.</li><li>Strong leadership and organizational skills.</li><li>High attention to detail and guest service standards.</li><li>Ability to lead by example and work under pressure.</li><li>Good communication skills.</li><li>Familiarity with housekeeping management systems is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <br> <div>Job Description</div> <br> <p>To maximize customer satisfaction by providing an efficient and multi-lingual guest contact function as well as directing and controlling all activities of subordinates ensuring the hotel meets its guest satisfaction objectives.</p> <ol> <li>Prepare duty roster ensuring most efficient use of manpower resources.</li> </ol> <p> </p> <ol> <li>Key in guest arrival details from guest registration cards accurately and punctually.</li> </ol> <p> </p> <ol> <li>Post charges to individual or group folios acurately and punctually.</li> </ol> <p> </p> <ol> <li>Ensure that all group billing instructions are properly adhered to.</li> </ol> <p> </p> <ol> <li>Obtain credit card approvals for in-house guests prior to departure.</li> </ol> <p> </p> <ol> <li>Check and post PPV bills to guests folios.</li> </ol> <p> </p> <ol> <li>Conduct money changing transactions accurately and efficiently as per hotel policy.</li> </ol> <p> </p> <ol> <li>Close at the end of each shift and balance individual transactions and cash float.</li> </ol> <p> </p> <ol> <li>Prepare and handle guest billing procedures on check out.</li> </ol> <p> </p> <ol> <li>Assist in the key inventory and control procedures.</li> </ol> <p> </p> <ol> <li>Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.</li> </ol> <p> </p> <ol> <li>Coach, counsel, discipline and develop all subordinate employees.</li> </ol> <p> </p> <ol> <li>Assist in the selection, training and evaluation of subordinate employees. </li> </ol> <p> </p> <ol> <li>Carry out administrative requirements as directed.</li> </ol> <p> </p> <p> <strong>General</strong> </p> <p> </p> <ol> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> </ol> <p> </p> <ol> <li>Performs additional duties as directed by supervisors.</li> </ol> <p> </p> <ol> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> </ol> <p> </p> <ol> <li>Is fully conversant with al health and safety, fire and emergency procedures.</li> </ol> <p> </p> <ol> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> </ol> <p> </p> <ol> <li>Is polite and professional in any situation where the image or reputation of the hotel is represented.</li> </ol> <p> </p> <ol> <li>Attends meetings and training as required by supervisors.</li> </ol> <p> </p> <ol> <li>Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li> </ol> <p> </p> <ol> <li>Interacts with guests actively soliciting feedback.</li> </ol> <br> <div>Qualifications</div> <br> <ul> <li>Minimum 3 years of experience in guest relations, customer service, or hospitality management</li> <li>Proven supervisory or team leadership experience managing staff in a customer-facing environment</li> <li>Excellent interpersonal, communication, and motivational skills with ability to lead and inspire teams</li> <li>Strong conflict resolution and problem-solving abilities with composure under pressure</li> <li>Proficiency in hospitality management systems and software</li> <li>Organizational skills with ability to manage multiple priorities simultaneously</li> <li>Multilingual capabilities (English required)</li> <li>Cultural awareness and knowledge of hospitality industry standards and best practices</li> </ul> <br> <div>Additional Information</div> <br> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul></div></section>

<p><h4>Position summary</h4> <p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br> <strong>Related work experience:</strong> No related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>

<p><strong>Job Description:</strong></p><ul><li><p>Greet and welcome visitors, clients, and guests in a professional manner.</p></li><li><p>Manage front desk operations and handle incoming calls efficiently.</p></li><li><p>Schedule appointments and coordinate meetings.</p></li><li><p>Handle incoming/outgoing mail, courier services, and packages.</p></li><li><p>Maintain a clean and organized reception area.</p></li><li><p>Support indoor and outdoor B2B sales activities.</p></li><li><p>Follow up with clients, generate leads, and maintain customer relationships.</p></li><li><p>Coordinate with internal departments and prepare sales-related documentation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1-3 years of experience in Reception, Customer Service, or Sales.</p></li><li><p>Strong English communication and interpersonal skills.</p></li><li><p>Proficiency in MS Office applications.</p></li><li><p>Professional appearance and customer-focused attitude.</p></li><li><p><strong>Must possess a valid Bahrain driving license (mandatory).</strong></p><br></li></ul><p><strong>Key Skills:</strong> Reception Management, Customer Service, B2B Sales, Communication, MS Office, Administrative Support, Relationship Management, Driving License.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Greet guests at the limousine and ensure that they are escorted safely to their Hotel room. Greet guests on arrival at the hotel and conduct check-in and registration procedures. Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance. Implement and maintain guest guest recognition program. Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up. Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested. Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary. Upsell all hotel rooms, spa, gallery and F&amp;B outlets. Entertain guests when appropriate. Assist the cashiers with guest billing procedures. Ensure that guest check out arrangements are in order, and to bid guests farewell. Carry out administrative requirements as directed. General Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with al health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or reputation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically and within the parameters of local law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What will you bring to this role? Fluent in English (written and spoken); proficient in Russian Previous experience in Guest Relations, Front Office, or luxury hospitality preferred Excellent communication and interpersonal skills with a naturally engaging personality Strong problem-solving abilities and emotional intelligence Ability to remain calm, professional, and detail-oriented under pressure Proficiency in Opera PMS or similar hotel management systems is an advantage Passion for creating exceptional guest experiences and meaningful connections</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div><b>Job Description</b></div> <br> <ul> <li>Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li> <li>Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li> <li>Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li> <li>Implement and maintain guest guest recognition program.</li> <li>Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li> <li>Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li> <li>Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li> <li>Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li> <li>Entertain guests when appropriate.</li> <li>Assist the cashiers with guest billing procedures.</li> <li>Ensure that guest check out arrangements are in order, and to bid guests farewell.</li> <li>Carry out administrative requirements as directed. </li> </ul> <p> <strong>General</strong> </p> <ul> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with al health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or reputation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <br> <div>Qualifications</div> <br> <p> <strong>What will you bring to this role?</strong> </p> <ul> <li>Fluent in English (written and spoken); proficient in Russian</li> <li>Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li> <li>Excellent communication and interpersonal skills with a naturally engaging personality</li> <li>Strong problem-solving abilities and emotional intelligence</li> <li>Ability to remain calm, professional, and detail-oriented under pressure</li> <li>Proficiency in Opera PMS or similar hotel management systems is an advantage</li> <li>Passion for creating exceptional guest experiences and meaningful connections</li> </ul> <ul><br> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greet guests at the limousine and ensure that they are escorted safely to their Hotel room. Greet guests on arrival at the hotel and conduct check-in and registration procedures. Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance. Implement and maintain guest guest recognition program. Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up. Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested. Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary. Upsell all hotel rooms, spa, gallery and F&amp;B outlets. Entertain guests when appropriate. Assist the cashiers with guest billing procedures. Ensure that guest check out arrangements are in order, and to bid guests farewell. Carry out administrative requirements as directed. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with al health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or reputation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically and within the parameters of local law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent in English (written and spoken); proficient in Russian Previous experience in Guest Relations, Front Office, or luxury hospitality preferred Excellent communication and interpersonal skills with a naturally engaging personality Strong problem-solving abilities and emotional intelligence Ability to remain calm, professional, and detail-oriented under pressure Proficiency in Opera PMS or similar hotel management systems is an advantage Passion for creating exceptional guest experiences and meaningful connections</p><p></p></section>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain.<\/p>\n<p>Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest.<\/p>\n<p>Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<ul>\n<li>Assist the director of sales in developing and executing the annual group sales plan to achieve room night and revenue targets.<\/li>\n<li>Proactively solicit new group accounts (corporate, social, association, tour & travel) through outside calls, site inspections, and industry networking.<\/li>\n<li>Manage and qualify incoming group RFPs, ensuring response times under 2 hours and high conversion rates.<\/li>\n<li>Lead hotel site tours and client presentations, showcasing meeting spaces, guest rooms, and event capabilities.<\/li>\n<li>Negotiate and close group contracts including room blocks, attrition clauses, cutoff dates, and F&B minimums.<\/li>\n<li>Supervise and mentor junior sales executives or coordinators, reviewing their contracts and lead activity.<\/li>\n<li>Create and distribute detailed banquet event orders (BEOs) and group resumes to operations teams, ensuring seamless event execution.<\/li>\n<li>Act as the secondary on-site escalation point during events, resolving client issues alongside the banquet manager.<\/li>\n<li>Analyze monthly group performance reports (pick-up, attrition, ADR) and present findings in revenue strategy meetings.<\/li>\n<li>Step in to cover the sales director\u2019s duties during absence and work flexible evenings and weekends for major group arrivals or events.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>2-3 years of proven experience in sales management, with a focus on groups and events<\/li>\n<li>Demonstrated experience in hospitality, resort operations, or event coordination<\/li>\n<li>Strong proficiency in CRM software and sales reporting tools<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients<\/li>\n<li>Proven negotiation and closing abilities with a track record of meeting or exceeding sales targets<\/li>\n<li>Strong organizational and time management skills with the ability to manage multiple projects simultaneously<\/li>\n<li>Team leadership experience with the ability to motivate and develop staff<\/li>\n<li>Proficiency in Microsoft Office Suite and event management software<\/li>\n<li>Knowledge of group booking systems and hospitality management systems<\/li>\n<li>Ability to work flexible hours, including evenings and weekends as needed for events<\/li>\n<li>Willingness to work in a resort environment and adapt to a multicultural workplace<\/li>\n<li>Customer-focused mindset with a commitment to delivering exceptional service<\/li>\n<li>Analytical skills with the ability to interpret sales data and market trends<\/li>\n<li>Experience in luxury hospitality or high-end event management is preferred<\/li>\n<li>Arabic speaking is an added value<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities<\/li>\n<\/ul><\/p><p><\/p>