Company description<\/h4>\n

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n

Job description<\/h4>\n

Greet guests at the limousine and ensure that they are escorted safely to their hotel room.
\nGreet guests on arrival at the hotel and conduct check-in and registration procedures.
\nCheck suites prior to guest check-in to ensure they are clean, properly equipped, and in a high standard of maintenance.
\nImplement and maintain guest recognition program.
\nHandle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
\nMaintain up-to-date files and information on tours, sightseeing, and points of general interest and make the necessary bookings when requested.
\nConduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
\nUpsell all hotel rooms, spa, gallery, and F&B outlets.
\nEntertain guests when appropriate.
\nAssist the cashiers with guest billing procedures.
\nEnsure that guest check-out arrangements are in order, and bid guests farewell.
\nCarry out administrative requirements as directed.<\/p>\n\n

General<\/h4>\n

Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
\nPerforms additional duties as directed by supervisors.
\nMakes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
\nIs fully conversant with all health and safety, fire, and emergency procedures.
\nMaintains a high standard of personal hygiene, dress, uniform, and body language.
\nIs polite and professional in any situation where the image or reputation of the hotel is represented.
\nAttends meetings and training as required by supervisors.
\nEnsures that all activities are carried out honestly, ethically, and within the parameters of local law.
\nInteracts with guests actively soliciting feedback.<\/p>\n\n

Qualifications<\/h4>\n

What will you bring to this role?<\/p>\n

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• Fluent in English (written and spoken); proficient in Russian<\/li>\n
• Previous experience in guest relations, front office, or luxury hospitality preferred<\/li>\n
• Excellent communication and interpersonal skills with a naturally engaging personality<\/li>\n
• Strong problem-solving abilities and emotional intelligence<\/li>\n
• Ability to remain calm, professional, and detail-oriented under pressure<\/li>\n
• Proficiency in Opera PMS or similar hotel management systems is an advantage<\/li>\n
• Passion for creating exceptional guest experiences and meaningful connections<\/li>\n<\/ul>\n\n

  Additional information<\/h4>\n

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  • Opportunity to join the first Raffles in Bahrain<\/li>\n
  • Employee benefit card offering discounted rates in Accor worldwide<\/li>\n
  • Learning programs through our Academies<\/li>\n
  • Opportunity to develop your talent and grow within your property and across the world<\/li>\n
  • Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p>

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