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<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>Ensure the smooth operation and coordination of the hotel through respective department heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary).<br>\nProvide leadership that engages and motivates our team of exceptionally guest oriented Heartists.<br>\nDirect operational needs to ensure compliance with the hotel\u2019s annual budget and 5 year strategic plan.<br>\nProvide coaching, leadership development, and goal setting with hotel department heads.<br>\nAssist in the preparation of the annual operations budget\/plan and achieve the profit objectives therein.<br>\nEnsure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved.<br>\nPlay a lead role in yield management for Rooms, Food & Beverage and Spa.<br>\nBe a key player in redevelopment and capital projects from an operations viewpoint.<br>\nEnsure the implementation and delivery of all Raffles standards.<br>\nHandle all guest concerns and ensure effective follow up thereof.<br>\nAssist in labor management and the maintenance of productivity levels.<br>\nFollow up on all guest comments, responding to any guest complaints or requests.<br>\nProvide active leadership role in the culture of health and safety and accident prevention.<br>\nAct as hotel champion and culture leader in hotel committees.<br>\nFunction as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team.<br>\nPlay a key role and lead change management for Rooms and Food & Beverage initiatives.<br>\nAssume the responsibilities of the General Manager in his\/her absence.<\/p>\n<h4>Qualifications<\/h4>\n<p>Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience.<br>\nClear knowledge of budget planning and execution.<br>\nPost secondary diploma\/degree in hospitality an asset.<br>\nProven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results.<br>\nExceptional interpersonal and guest relations skills.<br>\nProven team-leader with outstanding motivational skills and coaching ability.<br>\nAbility to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.<br>\nComfortable working evenings, weekends, holidays and various schedules.<\/p>\n<h4>Additional information<\/h4>\n<p>Opportunity to join the first Raffles in Bahrain.<br>\nEmployee benefit card offering discounted rates in Accor worldwide.<br>\nLearning programs through our Academies.<br>\nOpportunity to develop your talent and grow within your property and across the world!<br>\nAbility to make a difference through our Corporate Social Responsibility activities.<\/p><\/p><p><\/p>
<p><h4>Company description</h4>
<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as <strong>The Palace of the Secret Garden.</strong> With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p>
<h4>Job description</h4>
<p>Greet guests at the limousine and ensure that they are escorted safely to their hotel room.<br>
Greet guests on arrival at the hotel and conduct check-in and registration procedures.<br>
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.<br>
Implement and maintain guest recognition program.<br>
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.<br>
Maintain up-to-date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.<br>
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.<br>
Upsell all hotel rooms, spa, gallery and F&B outlets.<br>
Entertain guests when appropriate.<br>
Assist the cashiers with guest billing procedures.<br>
Ensure that guest check-out arrangements are in order, and bid guests farewell.<br>
Carry out administrative requirements as directed.</p>
<h4>General</h4>
<p>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.<br>
Performs additional duties as directed by supervisors.<br>
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.<br>
Is fully conversant with all health and safety, fire and emergency procedures.<br>
Maintains a high standard of personal hygiene, dress, uniform, and body language.<br>
Is polite and professional in any situation where the image or reputation of the hotel is represented.<br>
Attends meetings and training as required by supervisors.<br>
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.<br>
Interacts with guests actively soliciting feedback.</p>
<h4>Qualifications</h4>
<p><strong>What will you bring to this role?</strong></p>
<ul>
<li>Fluent in English (written and spoken); proficient in Russian</li>
<li>Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li>
<li>Excellent communication and interpersonal skills with a naturally engaging personality</li>
<li>Strong problem-solving abilities and emotional intelligence</li>
<li>Ability to remain calm, professional, and detail-oriented under pressure</li>
<li>Proficiency in Opera PMS or similar hotel management systems is an advantage</li>
<li>Passion for creating exceptional guest experiences and meaningful connections</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Opportunity to join the first Raffles in Bahrain</li>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Role Purpose</strong> The <strong>Revenue Assurance & Fraud Control Specialist</strong> is responsible for ensuring the end-to-end completeness, accuracy, and integrity of the company’s revenue streams. This role focuses on safeguarding financial health by identifying leakages, preventing fraud, and optimizing the "quote-to-cash" cycle. You will act as a critical bridge between Finance, IT, and Operations to ensure that every service rendered is accurately captured, billed, and collected.</p><p><strong>Key Accountabilities</strong></p><p><strong>1. Revenue Integrity & Reconciliation</strong></p><ul><li><p><strong>End-to-End Monitoring:</strong> Monitor all stages of revenue generation from Order to Cash.Reconcile data between <strong>CRM, billing systems, NetSuite, and Microsoft Dynamics</strong> to ensure accuracy and completeness. Validate that all active services and contracts are properly billed.</p></li><li><p><strong>Audit & Analysis:</strong> Perform regular reconciliations and gap analyses of revenue streams to ensure consistency between operational data and financial records.</p></li><li><p><strong>Tariff & Contract Validation:</strong> Regularly review published tariffs and customer contracts to ensure they are accurately configured in the billing systems and network elements.</p></li></ul><p><strong>2. Fraud Prevention & Risk Mitigation</strong></p><ul><li><p><strong>Leakage Identification:</strong> Proactively identify, investigate, and remedy potential errors or "leakages" in the revenue cycle and Order to Cash Process.</p></li><li><p><strong>Fraud Control:</strong> Design, implement, and document innovative processes and system enhancements to assess, manage, and prevent fraudulent activities.</p></li><li><p><strong>Root Cause Analysis:</strong> Investigate discrepancies in financial data and transactions to understand root causes; propose and document long-term solutions to prevent recurrence.</p></li></ul><p><strong>3. Process Optimization & System Design</strong></p><ul><li><p><strong>System Integrity:</strong> Perform quality assurance testing on system changes and IT deployments that impact recording, processing, or charging of revenue events.</p></li><li><p><strong>Innovative Solutions:</strong> Design structural and system-based solutions to reduce cycle times, minimize defects, and enhance departmental metrics.</p></li><li><p><strong>Process Mapping:</strong> Document all revenue flows across critical functions and define areas for reactive data interrogation and proactive monitoring.</p></li></ul><p><strong>Requirements</strong></p><p><strong>Education & Experience</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in finance, Accounting, Economics, or a related field from a recognized university.</p></li><li><p><strong>Experience:</strong> Minimum of <strong>7+ years</strong> of proven experience as a Revenue Assurance Analyst or in a similar financial/fraud control role.</p></li><li><p><strong>Industry Knowledge:</strong> Specific experience within <strong>logistics or customs operations</strong> is highly preferred.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p><strong>Financial Expertise:</strong> Strong understanding of financial principles, revenue recognition standards, and billing cycles.</p></li><li><p><strong>Software Proficiency:</strong> Advanced proficiency in <strong>Microsoft Excel</strong> (data modeling, Vlookups, Pivot tables) and experience with <strong>ERP systems</strong>.</p></li><li><p><strong>Analytical Ability:</strong> Skilled in data interrogation and process mapping techniques.</p></li></ul><p><strong>Core Competencies</strong></p><ul><li><p><strong>Problem Solving:</strong> Exceptional ability to investigate complex data discrepancies and recommend decisive corrective actions.</p></li><li><p><strong>Communication:</strong> Ability to translate complex financial and technical information into clear, concise insights for non-financial stakeholders.</p></li><li><p><strong>Prioritization:</strong> Strong organizational skills with the ability to manage multiple high-stakes tasks effectively in a fast-paced environment.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>
<p>Chief Accountant
Bachelor's degree in Accounting/Finance
3–5 years multi-entity/group role</p><br><p>Owns end-to-end financial control across the Group's hospitality and F&B portfolio , accounting operations, reconciliations, postings, budgeting, audit readiness, fixed asset
control, payroll management and food cost/inventory discipline while leading the finance teams embedded across all outlets. </p><br><p>Key Responsibilities</p><ol><li><br><p>Multi-Entity Operations, Reconciliation & Posting</p></li></ol><ul><li><p>Own full accounting operations (AP, AR, bank, GL) across all 5 entities.</p></li><li><p>Review monthly bank, supplier, intercompany & balance sheet reconciliations.</p></li><li><p>Ensure accurate, timely postings and month-end close per entity.</p></li><li><p>Payroll & related Management and processing as per each entity standards</p><br><p>2.</p></li><li><p>Budgeting, Forecasting & Management Reporting</p></li></ul><ul><li><p>Lead annual budgeting and periodic rolling forecasts per entity.</p></li><li><p>Prepare monthly MIS packs and variance analysis for management.</p></li><li><p>Consolidate Group-level financial performance and present to leadership.</p><br><p>3.</p></li><li><p>Internal & External Audit</p></li></ul><ul><li><p>Key contact for auditors across all entities; prepare audit schedules.</p></li><li><p>Drive timely closure of audit findings and strengthen internal controls.</p></li><li><p>Ensure compliance with Group policies and statutory requirements.</p></li></ul><br><ol start="4"><li><p>Cash Flow & Treasury Management</p></li></ol><ul><li><p>Monitor Group cash position and working capital across entities.</p></li><li><p>Manage banking relationships, facilities, and payment approvals.</p></li><li><p>Oversee credit control and AR collections where applicable.</p><br><ol start="5"><li><p>Fixed Asset Management & Risk</p></li></ol></li></ul><ul><li><p>Maintain fixed asset register (additions, disposals, depreciation).</p></li><li><p>Conduct periodic physical verification and reconcile to register.</p><br><ol start="6"><li><p>Food Cost & Inventory Control</p></li></ol></li></ul><ul><li><p>Monitor food cost across all F&B outlets against budgeted targets.</p></li><li><p>Oversee stock counts, variance analysis, and wastage control.</p></li><li><p>Partner with purchasing/operations to control labor cost and overheads.</p><br><p>7.Statutory Compliance & Payroll</p></li></ul><ul><li><p>Ensure VAT (NBR) and other statutory filings are accurate and timely.</p></li><li><p>Review payroll journals and ensure WPS/labor law compliance.</p></li><li><p>Liaise with government/regulatory authorities as required.</p><br><ol start="8"><li><p>Team Leadership, SOPs & Systems</p></li></ol></li></ul><ul><li><p>Supervise, train and develop finance staff embedded across outlets.</p></li><li><p>Design and enforce finance SOPs and controls Group-wide.</p></li><li><p>Own the accounting/ERP system and drive process improvement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <b>Duties and Responsibilities</b> </p> <ul> <li> <p>Develop and execute integrated digital marketing and communications plans on a monthly, quarterly, and annual basis, aligned with business objectives and commercial priorities</p> </li> <li> <p>Lead and manage all digital platforms, including website and landing pages, ensuring optimal performance, user experience, and brand consistency</p> </li> <li> <p>Execute integrated marketing initiatives across social media, SEO, PPC, and email marketing, ensuring alignment with overall strategy</p> </li> <li> <p>Plan and implement monthly content calendars for the Hotel, Spa, Restaurants, and Lounges, ensuring timely, relevant, and on-brand communication</p> </li> <li> <p>Produce high-quality photo and video content that supports brand storytelling and positioning across all digital channels</p> </li> <li> <p>Lead the creative direction of all photo and video shoots, ensuring consistency with brand identity, visual standards, and messaging</p> </li> <li> <p>Define and guide the visual identity, art direction, and storytelling framework across all communication platforms</p> </li> <li> <p>Develop creative concepts, mood boards, and storyboards to support campaigns and content development</p> </li> <li> <p>Design and develop marketing materials, including digital assets and promotional collateral, utilizing tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as video editing tools such as Adobe Premiere Pro, Final Cut Pro or similar</p> </li> <li> <p>Ensure consistency of visual identity and full adherence to Four Seasons brand standards across all touchpoints</p> </li> <li> <p>Ensure alignment between online storytelling and the on-property guest experience, maintaining a seamless and elevated brand journey</p> </li> <li> <p>Monitor, analyze, and report on digital performance across all platforms, including monthly, quarterly, and annual reporting</p> </li> <li> <p>Lead data-driven decision-making through analytics, insights, and benchmarking tools to continuously enhance marketing effectiveness</p> </li> <li> <p>Translate performance insights into clear, actionable strategies and ongoing campaign optimization</p> </li> <li> <p>Actively manage the hotel s online presence and reputation, engaging with guests and communities across all digital platforms in a timely and professional manner</p> </li> <li> <p>Collaborate with internal departments including F&B, Rooms, Spa, and Sales to support business initiatives and campaigns</p> </li> <li> <p>Maintain and update digital asset libraries, press materials, and online platforms</p> </li> <li> <p>Manage timelines, suppliers, and production processes for marketing and communication materials</p> </li> <li> <p>Act as a brand ambassador and ensure compliance with Four Seasons standards and values</p> </li> </ul> <p> </p> <p> <b>Qualifications & Skills</b> </p> <ul> <li> <p>Bachelor s degree in Marketing, Communications, or related field. Minimum of 4 6 years experience in digital marketing, or a related role, preferably within a luxury hospitality environment.</p> </li> <li> <p>Strong knowledge of digital marketing tools, analytics, SEO, and PPC. Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign).</p> </li> <li> <p>Strong communication, creativity, and organizational skills, with the ability to manage multiple projects in a fast-paced environment.</p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br>
The Government Relations Executive is responsible for managing and maintaining relationships with<br>
governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations<br>
support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports<br>
business continuity and expansion, and acts as the primary liaison between the Company and external<br>
stakeholders.<br>
<br>
<strong>What's On Your Plate?</strong><br>
Serve as the Government Relations focal point for both the tMart and Logistics verticals in<br>
Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor,<br>
and governmental affairs matters, while ensuring compliance with applicable laws and<br>
supporting the expansion and day-to-day operations of both businesses.<br>
Manage and support the establishment, licensing, renewal, and ongoing regulatory<br>
requirements for all tMart stores, Logistics operations, riders, vehicles, and related<br>
facilities, ensuring uninterrupted business operations and compliance with all relevant<br>
governmental requirements.<br>
Handle correspondence, responses to requests, and coordinate with the Ministry of<br>
Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law<br>
enforcement authorities in relation to incidents, accidents, investigations, and official<br>
inquiries involving employees, riders, 3PL partners, or customers, and represent the<br>
Company before such authorities when required.<br>
Manage the renewal and maintenance of all corporate licenses and official registrations,<br>
including Commercial Registration (CR), Trade License, Chamber of Commerce<br>
membership, import licenses, municipality licenses, and any other regulatory permits<br>
required for the Company's operations.<br>
Oversee all activities on the LMRA portal, including new work visa applications, renewals,<br>
cancellations, amendments, and business visa processing.<br>
Coordinate the issuance and renewal of employees’ CPR cards, liaising with the relevant<br>
government authorities and municipalities to obtain address certificates and advertising<br>
permits where required.<br>
Administer all GOSI-related processes, including employee registration and deregistration,<br>
annual salary updates, work injury reporting, and resolving discrepancies related to<br>
employee records and invoices.<br>
Handle the end-to-end process for employees’ driving licenses, including document<br>
preparation, online appointment scheduling, and coordination with the Ministry of<br>
Interior until issuance or renewal is completed.<br>
Manage the Tamkeen portal by registering employees, identifying and applying for eligible<br>
support programs, submitting required company documentation, and following up on<br>
approvals, invoices, and reimbursements.<br>
Coordinate the issuance of family visit visas and business visit visas through the NPRA<br>
portal, ensuring compliance with all applicable regulations and requirements.<br>
Process and renew health certificates and other employee-related approvals with the<br>
Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market<br>
Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant<br>
authorities.<br>
Liaise with internal departments to obtain regulatory approvals and permits for<br>
campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of<br>
Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other<br>
competent authorities.<br>
Support customs clearance activities and coordinate with the relevant authorities for<br>
import and export requirements whenever applicable.<br>
Lead the licensing and establishment process for new branches and locations, obtaining<br>
all required approvals and permits from the Ministry of Industry, municipalities, Civil<br>
Defense Authority, Ministry of Health, Ministry of Transportation and<br>
Telecommunications, and other regulatory bodies.<br>
Handle customer complaints filed before the Consumer Protection Authority and other<br>
governmental entities, represent the Company during meetings and hearings, and<br>
coordinate with internal stakeholders to achieve amicable resolutions.<br>
Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents<br>
before the competent authorities, embassies, and public notaries whenever required.<br>
Represent the Company before public notaries and relevant authorities in connection with<br>
POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and<br>
other corporate governance matters.<br>
Coordinate with sponsors, authorized signatories, shareholders, and senior management<br>
to facilitate their attendance before government authorities whenever required.<br>
Obtain all required governmental approvals and permits related to Corporate Social<br>
Responsibility (CSR) initiatives and community engagement activities.<br>
Monitor regulatory developments and governmental procedural changes and proactively<br>
inform the Legal and relevant business teams of any changes that may impact the<br>
Company's operations.<br>
Manage all Traffic Directorate related processes, including vehicle registrations,<br>
registration book renewals, advertising permits, driving licenses, and any other<br>
requirements relating to riders and 3PL partners.<br>
Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by<br>
governmental entities, including the Traffic Directorate, municipalities, Ministry of Health,<br>
and other competent authorities.<br>
Handle the filing, registration, renewal, and protection of trademarks, trade names, logos,<br>
and intellectual property rights, and coordinate with the Trademark Authority and<br>
relevant authorities for their use in campaigns and advertising activities.<br>
Represent the Company before governmental authorities and regulatory bodies and act as<br>
the primary point of contact for all external governmental affairs matters in Bahrain.</p><br><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p>Bachelor’s Degree</p><br></li><li><p>Minimum of 5 years’ experience</p><br></li><li><p>Time Management Skills</p><br></li><li><p>Customer Service Skills</p><br></li><li><p>Organizing Skills</p><br></li><li><p>Fluent in both languages Arabic and English</p><br></li><li><p>Communication skills (Written and Verbal)</p><br></li><li><p>Excel Skills</p><br></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Role Summary</strong><br>
The Government Relations Executive is responsible for managing and maintaining relationships with<br>
governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations<br>
support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports<br>
business continuity and expansion, and acts as the primary liaison between the Company and external<br>
stakeholders.<br>
<br>
<strong>What's On Your Plate?</strong><br>
Serve as the Government Relations focal point for both the tMart and Logistics verticals in<br>
Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor,<br>
and governmental affairs matters, while ensuring compliance with applicable laws and<br>
supporting the expansion and day-to-day operations of both businesses.<br>
Manage and support the establishment, licensing, renewal, and ongoing regulatory<br>
requirements for all tMart stores, Logistics operations, riders, vehicles, and related<br>
facilities, ensuring uninterrupted business operations and compliance with all relevant<br>
governmental requirements.<br>
Handle correspondence, responses to requests, and coordinate with the Ministry of<br>
Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law<br>
enforcement authorities in relation to incidents, accidents, investigations, and official<br>
inquiries involving employees, riders, 3PL partners, or customers, and represent the<br>
Company before such authorities when required.<br>
Manage the renewal and maintenance of all corporate licenses and official registrations,<br>
including Commercial Registration (CR), Trade License, Chamber of Commerce<br>
membership, import licenses, municipality licenses, and any other regulatory permits<br>
required for the Company's operations.<br>
Oversee all activities on the LMRA portal, including new work visa applications, renewals,<br>
cancellations, amendments, and business visa processing.<br>
Coordinate the issuance and renewal of employees’ CPR cards, liaising with the relevant<br>
government authorities and municipalities to obtain address certificates and advertising<br>
permits where required.<br>
Administer all GOSI-related processes, including employee registration and deregistration,<br>
annual salary updates, work injury reporting, and resolving discrepancies related to<br>
employee records and invoices.<br>
Handle the end-to-end process for employees’ driving licenses, including document<br>
preparation, online appointment scheduling, and coordination with the Ministry of<br>
Interior until issuance or renewal is completed.<br>
Manage the Tamkeen portal by registering employees, identifying and applying for eligible<br>
support programs, submitting required company documentation, and following up on<br>
approvals, invoices, and reimbursements.<br>
Coordinate the issuance of family visit visas and business visit visas through the NPRA<br>
portal, ensuring compliance with all applicable regulations and requirements.<br>
Process and renew health certificates and other employee-related approvals with the<br>
Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market<br>
Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant<br>
authorities.<br>
Liaise with internal departments to obtain regulatory approvals and permits for<br>
campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of<br>
Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other<br>
competent authorities.<br>
Support customs clearance activities and coordinate with the relevant authorities for<br>
import and export requirements whenever applicable.<br>
Lead the licensing and establishment process for new branches and locations, obtaining<br>
all required approvals and permits from the Ministry of Industry, municipalities, Civil<br>
Defense Authority, Ministry of Health, Ministry of Transportation and<br>
Telecommunications, and other regulatory bodies.<br>
Handle customer complaints filed before the Consumer Protection Authority and other<br>
governmental entities, represent the Company during meetings and hearings, and<br>
coordinate with internal stakeholders to achieve amicable resolutions.<br>
Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents<br>
before the competent authorities, embassies, and public notaries whenever required.<br>
Represent the Company before public notaries and relevant authorities in connection with<br>
POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and<br>
other corporate governance matters.<br>
Coordinate with sponsors, authorized signatories, shareholders, and senior management<br>
to facilitate their attendance before government authorities whenever required.<br>
Obtain all required governmental approvals and permits related to Corporate Social<br>
Responsibility (CSR) initiatives and community engagement activities.<br>
Monitor regulatory developments and governmental procedural changes and proactively<br>
inform the Legal and relevant business teams of any changes that may impact the<br>
Company's operations.<br>
Manage all Traffic Directorate related processes, including vehicle registrations,<br>
registration book renewals, advertising permits, driving licenses, and any other<br>
requirements relating to riders and 3PL partners.<br>
Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by<br>
governmental entities, including the Traffic Directorate, municipalities, Ministry of Health,<br>
and other competent authorities.<br>
Handle the filing, registration, renewal, and protection of trademarks, trade names, logos,<br>
and intellectual property rights, and coordinate with the Trademark Authority and<br>
relevant authorities for their use in campaigns and advertising activities.<br>
Represent the Company before governmental authorities and regulatory bodies and act as<br>
the primary point of contact for all external governmental affairs matters in Bahrain.</p><br><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li><p>Bachelor’s Degree</p><br><br></li><li><p>Minimum of 5 years’ experience</p><br><br></li><li><p>Time Management Skills</p><br><br></li><li><p>Customer Service Skills</p><br><br></li><li><p>Organizing Skills</p><br><br></li><li><p>Fluent in both languages Arabic and English</p><br><br></li><li><p>Communication skills (Written and Verbal)</p><br><br></li><li><p>Excel Skills</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
<br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Location: Bahrain (Onsite) Duration: 4 months, extendable based on performance Start Date: ASAP Seniority: 15+ years of experience We are urgently seeking a highly experienced Senior Reservoir Simulation Engineer with strong expertise in gas reservoirs to support ongoing field development and reservoir management activities. The ideal candidate will bring at least 15 years of hands-on experience in simulation, modeling, and performance optimization for gas fields, with a proven track record using Petrel, ECLIPSE, and INTERSECT (FRONTSIM is a plus) . The role requires onsite delivery in Bahrain and the ability to drive results in a fast-paced environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>A senior Reservoir Simulation Engineer:</h2><ul><li>Is a fully qualified professional Reservoir Engineer, with a minimum of Bachelor degree in Petroleum Engineering, but preferably Master and above</li><li>Is a professional that can demonstrate in excess of a minimum of 15 years of activity in reservoir Simulation and modeling</li><li>Can demonstrate a variety of technical assignments requiring familiarity with a broad field of reservoir Engineering and knowledge of other domains: Petrophysics, Geophysics and modeling</li><li>Can demonstrate an intimate knowledge of the subsurface analysis PVT analysis, SCAL modeling and Historical production interpretation.</li><li>Typical activities involve: Fundamental reservoir engineering analysis including material Balance, DCA and Well forecasting. PVT analysis for both Black oil and composition simulation including EoS matching. Relative permeability modeling, normalization and end point scaling Capillary pressure modeling including hysteresis History matching using experimental design and AI concept Basic EOR experience with strong simulation capabilities.</li><li>He/she participates in and works on reservoir studies for clients with the objective of creating history matching models that are suitable for prospect evaluation, dynamic fluid flow simulation and/or well placement planning.</li><li>He/she works in a team environment with petrophysicists, geophysicists and Modeler. Reservoir simulation engineer is the pivot between these disciplines who integrates the Geophysical, Petrophysical and Modelling.</li><li>The Reservoir Simulation Engineer: Applies broad knowledge and brings experience to identify problems. Balances priorities and interfaces with internal/external customers to ensure expectations are met within the confines of policies, technical and professional limits. Makes independent studies, analyses, interpretations and conclusions. Difficult, complex or unusual matters or decisions are usually referred to a more senior authority. Keeps others informed of actions and reasons behind them.</li></ul><h2>Requirements</h2><h3>Software skills</h3><ul><li>Has a proven record of working with Petrel, ECLIPSE and INTERSECT. FRONTSIM is a plus</li><li>knows the Petrel Reservoir Engineering software: Uncertainty analysis and Optimization History Matching Analysis Petrel Upscaling</li></ul><h3>Previous Experience and Competencies:</h3><ul><li>Education: Bachelor s Degree, master s degree or other higher Degree in Petroleum / chemical engineering or Pure or Applied math. Preferred: MSc in Petroleum Engineering (areas of specialization included PVT analysis, SCAl modeling, History matching and EOR)</li><li>Experience: BS with minimum 10 years of related experience MS with minimum 7 years of related experience PhD with minimum of 5 years of related experience</li><li>Skills and computer literacy: Problem Solving Intermediate to Advanced skill in project estimation Can handle projects of medium-high complexity Creative and innovative in providing quality solutions, advanced skills in analysis and design of solutions Expert skill in techniques, tools, processes and practices within area of expertise Advanced Decision Making: Involved in developing, modifying and executing company policies. Basic Leadership skills Contributes to the team/area to optimum performance levels through leadership abilities Establishes goals in order to meet objectives.</li><li>Communication skills: Excellent presentation skills Very good command of the English language, both written and oral. Advanced oral and written communication skills: Frequently interacts with peer groups, Good relation: Interaction normally involves the ability to gain confidence, persuade and give complex presentations of information concerning specific projects/schedules etc Customer oriented: actively communicates with internal and/or external customers to ensure service level exceeds expectations.</li></ul><p></p></section>
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets—you will:<br>
<strong>Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</strong></p>
<p>If you’re someone who follows through until the issue is fully resolved—this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
<li>Issues</li>
<li>Updates</li>
<li>Resolutions</li>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
<li>Email</li>
<li>Phone</li>
<li>Other channels</li>
Ensure customers always know:<br>
<li>What’s happening</li>
<li>What’s next</li></p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
<li>Service teams</li>
<li>Installation teams</li>
<li>Receivables teams</li>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
<li>Professional</li>
<li>Clear</li>
<li>Positive</li>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
<li>Organized</li>
<li>Detail-oriented</li>
<li>Execution-focused</li></p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
<li>Customer support</li>
<li>Customer success</li>
<li>Service roles</li>
Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
<li>Case management</li>
<li>Issue resolution</li>
<li>Excellent written and verbal English communication</li>
<li>Strong analytical and problem-solving skills</li>
<li>High attention to detail in documentation</li>
<li>Ability to manage multiple cases simultaneously</li>
<li>Familiarity with billing or receivables processes</li></p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p><li>Case response time and resolution time</li>
<li>Customer satisfaction (CSAT)</li>
<li>CRM accuracy and completeness</li>
<li>Consistency of follow-ups and communication</li>
<li>Reduction in recurring issues</li></p>
<h4>Why this role stands out</h4>
<p><li>High ownership over customer experience</li>
<li>Cross-functional exposure (ops, billing, service)</li>
<li>Clear metrics and structured workflows</li>
<li>Opportunity to improve systems and processes</li>
<li>Strong foundation for growth into CS or Ops roles</li></p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<h4>Apply now</h4>
<p>If you:<br>
<li>Take ownership of customer issues</li>
<li>Follow through until resolution</li>
<li>Thrive in structured, fast-paced environments</li></p>
<p>This role is a strong fit.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Manage the end-to-end accounts payable and receivable processes, ensuring accurate and timely financial transactions and vendor/customer relationships.</li><li>Assist in the development and monitoring of budgets and forecasts, collaborating with department heads to ensure financial discipline and strategic alignment.</li><li>Implement and maintain internal controls to safeguard company assets and ensure compliance with financial policies and procedures.</li><li>Contribute to process improvement initiatives, identifying opportunities to enhance efficiency, accuracy, and cost-effectiveness within the finance department.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Exceptional analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights.</li><li>Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and external stakeholders.</li><li>Strong organizational and time management abilities, capable of managing multiple priorities and meeting strict deadlines.</li></ul><p></p></section>
<p>Own the day-to-day recording, reconciliation, and monitoring of revenue transactions across multiple business channels. Prepare monthly revenue reconciliations and ensure account balances are accurate and complete. Maintain accurate Accounts Receivable records and monitor outstanding balances. Reconcile payment gateways, bank settlements, and delivery aggregator statements, investigating and resolving discrepancies. Support month-end and year-end close activities related to revenue recognition and receivables. Ensure compliance with IFRS 15 and internal accounting policies across all revenue streams. Collaborate with internal teams, payment providers, delivery partners, and external stakeholders to resolve revenue-related issues. Follow up on outstanding B2B receivables and support collections where required. Identify opportunities to automate, streamline, and improve revenue accounting processes and controls. Assist with audits by preparing supporting schedules and documentation.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, or a related field. 3+ years of experience in accounting, with hands-on experience in revenue accounting or Accounts Receivable. Strong understanding of revenue recognition principles, particularly IFRS 15 . Experience managing month-end and year-end close activities. Experience reconciling payment gateways, bank transactions, or third-party payment providers. Strong Excel skills with the ability to analyze and reconcile large datasets. Experience using ERP or accounting systems such as Oracle, SAP, NetSuite, Microsoft Dynamics, Odoo, or similar. Excellent analytical skills with strong attention to detail. Strong communication skills and the ability to work cross-functionally with different stakeholders.</p><p>You're highly organized and thrive in fast-paced, high-volume environments. You enjoy solving problems and investigating discrepancies until you find the root cause. You're detail-oriented and believe accuracy matters in every transaction. You take ownership of your work and consistently follow through on commitments. You continuously look for ways to improve processes and increase efficiency. You're comfortable working independently while collaborating effectively across teams. You remain calm under pressure and can confidently manage competing priorities. You're excited about joining a high-growth technology company where finance is a strategic business partner, not just a support function.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Strategize and execute end-to-end supply chain operations, from sourcing raw materials to final product delivery, ensuring optimal efficiency and cost-effectiveness.</li><li>Develop and implement robust procurement strategies to secure high-quality goods and services at competitive prices, fostering strong supplier relationships.</li><li>Manage inventory levels meticulously, balancing demand with supply to minimize holding costs while preventing stockouts and ensuring product availability.</li><li>Oversee transportation and distribution networks, optimizing routes and modes of transport to guarantee timely and cost-efficient delivery of goods.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.</p></li><li><p>Proven track record of success in procurement and logistics within the [mention specific industry, e.g., manufacturing, retail, tech] sector.</p></li><li><p>Minimum of 5-7 years of progressive experience in managing complex supply chains and procurement operations.</p></li></ul><p></p></section>
<p> <strong>SUMMARY</strong> </p> <p>The Director of Operations will provide leadership for all the day to day operations of the hotel including the Kitchen, Banqueting, Restaurants, Executive Lounge, Room Service, Stewarding, Food & Beverage Cost Control, Front Office, Concierge, Housekeeping, Loyalty, Security and Recreation (Spa and Gym where applicable) in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of associate and guest satisfaction.</p> <p>It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.</p> <p> </p> <p> <strong>KEY RESPONSIBILITIES</strong> </p> <p> Recruiting, training and supervising staff</p> <p> Managing budgets</p> <p> Maintaining statistical and financial records</p> <p> Planning maintenance work, events and room bookings</p> <p> Handling customer complaints and quires</p> <p> Promoting and marketing the business</p> <p> Ensuring compliance with health and safety legislation and licensing laws</p> <p> <strong>Leadership</strong> </p> <p> Maintaining a business environment based on the Code of Conduct and Company Vision</p> <p> Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p> <p> Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counseling / disciplinary issues.</p> <p> Conduct regular coaching sessions/1:1s with direct reports</p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Human Resources</strong> </p> <p> Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.</p> <p> Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties</p> <p> Talent Reviews taken place as per the communicated timeline and are live in the business</p> <p> Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged</p> <p> Manage the AES process,ensure that the follow up meetings are done and the associates have timely feedback.</p> <p> Conduct interviews for relevant roles in conjunction with HR</p> <p> Review manning and re-recruitment of all positions in conjunction with HR</p> <p> Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback</p> <p> Support WYNcom with quarterly People, Community and Sustainability engagement events</p> <p> </p> <p> <strong>Communication</strong> </p> <p> To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p> <p> Conducted documented 121 s with all direct reports</p> <p> Share all relevant information with GM & HR in 121 s</p> <p> Quarterly Hotel Meeting</p> <p> </p> <p> <strong>Finance</strong> </p> <p> Plan and track departmental budget </p> <p> Plan and track departmental holidays and lieu days as per the needs of the business</p> <p> Review with the Finance Leader/HR Leader the payroll figures</p> <p> Ensure that the payroll is submitted to HR on the agreed date</p> <p> </p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Count on Me! service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.</p> <p> </p> <p> <strong>Experience, Certification & Education</strong> </p> <p> <strong> </strong> </p> <p> Bachelor s degree in Hospitality</p> <p> 5+ years experience in Hotel Management</p> <p> Strong knowledge of hospitality software and MS office</p> <p> </p> <p> </p> <p>Any other reasonable duties as directed by the Cluster General Manager</p>","experience_needed":"<p> </p>","
<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>As a spa receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.<\/p>\n<ul>\n<li>Greet and welcome guests with a friendly and professional demeanor.<\/li>\n<li>Provide information about spa services, treatments, and wellness programs.<\/li>\n<li>Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.<\/li>\n<li>Manage spa appointments and reservations using our booking system.<\/li>\n<li>Coordinate with spa therapists and other team members to ensure efficient scheduling.<\/li>\n<li>Handle changes or cancellations to bookings while accommodating guest needs.<\/li>\n<li>Answer phone calls, emails, and other inquiries in a courteous and efficient manner.<\/li>\n<li>Process payments and manage cash handling accurately.<\/li>\n<li>Maintain an organized and clean reception area, including managing spa brochures and promotional materials.<\/li>\n<li>Address guest requests, concerns, and feedback promptly and professionally.<\/li>\n<li>Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.<\/li>\n<li>Ensure that all guest interactions are handled with the utmost respect and confidentiality.<\/li>\n<li>Stay informed about the spa\u2019s services, treatments, and retail products.<\/li>\n<li>Promote spa products and upsell treatments or packages as appropriate.<\/li>\n<li>Provide recommendations based on guest preferences and needs.<\/li>\n<li>Assist with any special events or promotions organized by the spa.<\/li>\n<li>Contribute to a positive and collaborative team environment.<\/li>\n<li>Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.<\/li>\n<li>Ensure the privacy and confidentiality of guest information at all times.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<h4>Experience, certificates, education<\/h4>\n<ul>\n<li>2 years minimum experience in a similar capacity within an ultra-luxury hospitality\/spa environment.<\/li>\n<li>Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.<\/li>\n<li>Proficient in English language (verbal and written).<\/li>\n<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.<\/li>\n<li>Must be flexible in terms of working hours.<\/li>\n<li>A hospitality diploma is an asset.<\/li>\n<li>Computer literacy in Windows, MS Office Suite is recommended.<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world!<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p>As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.</p><br><ul><li>Greet and welcome guests with a friendly and professional demeanor.</li><li>Provide information about spa services, treatments, and wellness programs.</li><li>Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,</li><li>Manage spa appointments and reservations using our booking system.</li></ul><ul><li>Coordinate with spa therapists and other team members to ensure efficient scheduling.</li><li>Handle changes or cancellations to bookings while accommodating guest needs.</li><li>Answer phone calls, emails, and other inquiries in a courteous and efficient manner.</li><li>Process payments and manage cash handling accurately.</li><li>Maintain an organized and clean reception area, including managing spa brochures and promotional materials.</li><li>Address guest requests, concerns, and feedback promptly and professionally.</li><li>Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.</li><li>Ensure that all guest interactions are handled with the utmost respect and confidentiality.</li><li>Stay informed about the spa’s services, treatments, and retail products.</li><li>Promote spa products and upsell treatments or packages as appropriate.</li><li>Provide recommendations based on guest preferences and needs.</li><li>Assist with any special events or promotions organized by the spa.</li><li>Contribute to a positive and collaborative team environment.</li><li>Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.</li><li>Ensure the privacy and confidentiality of guest information at all times.</li></ul><br>Qualifications<br><br><p><strong><u>Experience/Certificates/Education</u></strong></p><br><ul><li>2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.</li><li>Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. </li><li>Proficient in English language (verbal & written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Must be flexible in terms of working hours.</li><li>A hospitality diploma is an asset.</li><li>Computer literacy in Windows, MS Office Suite is recommended.</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>
<p><h4>Description</h4>
<p>The hospitality & guest experience manager is the custodian of the club's member and guest experience. Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club. Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.</p>
<p>Working cross-functionally, the hospitality & guest experience manager champions a culture of genuine hospitality, proactively anticipates member needs, and continuously elevates the club experience through attention to detail, service innovation, and operational excellence.</p>
<h4>Responsibilities</h4>
<p><strong>1. Member & guest experience</strong></p>
<ul>
<li>Build meaningful relationships with members, understanding their preferences, expectations, and feedback</li>
<li>Ensure every member interaction reflects the standards of a luxury private club</li>
<li>Personally engage with members throughout the club, maintaining a visible presence across facilities</li>
<li>Resolve member concerns promptly, professionally, and with a service recovery mindset</li>
<li>Identify opportunities to surprise and delight members through personalised experiences</li>
<li>Act as the primary hospitality ambassador for members, guests, VIPs, and visiting delegations</li>
</ul>
<p><strong>2. Hospitality operations & service excellence</strong></p>
<ul>
<li>Establish, implement, and continuously improve hospitality standards across all member-facing areas</li>
<li>Conduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spaces</li>
<li>Ensure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readiness</li>
<li>Develop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practices</li>
<li>Monitor daily operations to ensure a seamless member journey across every department</li>
</ul>
<p><strong>3. Cross-functional service leadership</strong></p>
<ul>
<li>Partner closely with food & beverage, golf operations, facilities, housekeeping, events, membership, and reception teams to deliver a unified member experience</li>
<li>Coordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functions</li>
<li>Identify service gaps and lead cross-department initiatives to improve the overall club experience</li>
<li>Promote collaboration and accountability for service excellence across the organisation</li>
</ul>
<p><strong>4. Quality assurance & continuous improvement</strong></p>
<ul>
<li>Develop and monitor guest experience KPIs, member satisfaction metrics, and service quality standards</li>
<li>Conduct regular mystery audits and operational walkthroughs</li>
<li>Analyse member feedback, complaints, and trends to identify improvement opportunities</li>
<li>Lead service improvement projects and monitor implementation across departments</li>
<li>Benchmark the club against leading luxury hospitality and private club standards</li>
</ul>
<p><strong>5. Training & service culture</strong></p>
<ul>
<li>Champion a hospitality-first culture throughout the organisation</li>
<li>Design and deliver customer service training programmes for all member-facing employees</li>
<li>Coach managers and supervisors on luxury service delivery and member engagement</li>
<li>Reinforce standards through regular observations, coaching, and feedback</li>
<li>Recognise and celebrate exceptional service across teams</li>
</ul>
<p><strong>6. Club ambience & member engagement</strong></p>
<ul>
<li>Oversee the overall atmosphere and presentation of the club to ensure a welcoming, refined, and memorable environment</li>
<li>Work with marketing, membership, and events teams to enhance member engagement initiatives</li>
<li>Support the delivery of exclusive member experiences and hospitality activations</li>
<li>Ensure seasonal décor, signage, music, amenities, and service touches align with the club's premium positioning</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in hospitality management, hotel management, tourism, business administration, or a related discipline</li>
<li>5–8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinations</li>
<li>Proven experience in guest relations, front office, hospitality operations, or luxury service management</li>
<li>Strong understanding of luxury hospitality standards, member experience, and service excellence frameworks</li>
<li>Experience leading cross-functional service improvement initiatives</li>
<li>Exceptional interpersonal, communication, and relationship-building skills</li>
<li>Comfortable engaging with senior executives, VIPs, members, and international guests</li>
<li>Experience designing service standards and delivering hospitality training is highly desirable</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).</p>
<h4>Responsibilities</h4>
<p><strong>1. Food & beverage operations</strong><br>
Lead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service delivery.<br>
Maintain consistently high standards of service, presentation, cleanliness, and guest experience.<br>
Develop, implement, and continuously improve operational procedures and service standards.<br>
Coordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operations.<br>
Actively manage service during peak trading periods and high-profile club events.</p>
<p><strong>2. Events & banquet operations</strong><br>
Oversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrations.<br>
Collaborate with the Events team to ensure successful planning and flawless execution.<br>
Ensure appropriate staffing, equipment, and operational readiness for large-scale events.<br>
Maintain exceptional service standards across both day-to-day operations and special events.</p>
<p><strong>3. Team leadership & people management</strong><br>
Lead, coach, and develop supervisors and operational teams across multiple outlets.<br>
Build a strong service culture focused on hospitality, accountability, and continuous improvement.<br>
Manage workforce planning, scheduling, and staffing levels in line with operational demand.<br>
Conduct regular performance reviews, coaching sessions, and training initiatives.<br>
Foster collaboration between front-of-house and back-of-house teams.</p>
<p><strong>4. Financial & operational performance</strong><br>
Manage departmental budgets while controlling labour, food, and beverage costs.<br>
Monitor operational performance through KPIs and management reporting.<br>
Identify opportunities to improve efficiency, increase revenue, and reduce waste.<br>
Ensure inventory, purchasing, and stock control processes are effectively managed.<br>
Support forecasting and business planning alongside senior management.</p>
<p><strong>5. Member & guest experience</strong><br>
Champion a service-first culture that delivers exceptional member and guest satisfaction.<br>
Respond proactively to feedback and resolve service issues in a timely and professional manner.<br>
Continuously identify opportunities to elevate the club's hospitality offering.<br>
Build strong relationships with members and regular guests to enhance loyalty and engagement.</p>
<p><strong>6. Compliance & quality assurance</strong><br>
Ensure full compliance with food safety, hygiene, and health & safety regulations.<br>
Maintain HACCP standards and ensure all operational procedures are consistently followed.<br>
Conduct regular operational audits across all outlets.<br>
Ensure compliance with company policies, licensing requirements, and brand standards.</p>
<h4>Candidate profile</h4>
<p>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline.<br>
5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environments.<br>
Minimum 3 years in a leadership role managing multiple outlets and large operational teams.<br>
Demonstrated experience overseeing banquet, conference, or large-scale event operations.<br>
Strong commercial acumen with experience managing budgets, labour costs, and food & beverage profitability.<br>
Experience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageous.<br>
HACCP or Food Safety certification is desirable.</p>
<h4>Requirements</h4>
<li>Operational leadership and execution</li>
<li>Guest-centric mindset with a passion for service excellence</li>
<li>Commercial and financial acumen</li>
<li>Team leadership, coaching, and people development</li>
<li>Planning, organisation, and resource management</li>
<li>Event and banquet operations management</li>
<li>Problem-solving and sound decision-making under pressure</li>
<li>Strong communication and stakeholder management</li>
<li>Attention to detail and commitment to quality</li>
<li>Adaptability and ability to thrive in a fast-paced hospitality environment</li></p><p></p>
<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>Greet guests at the limousine and ensure that they are escorted safely to their hotel room.<br>\nGreet guests on arrival at the hotel and conduct check-in and registration procedures.<br>\nCheck suites prior to guest check-in to ensure they are clean, properly equipped, and in a high standard of maintenance.<br>\nImplement and maintain guest recognition program.<br>\nHandle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.<br>\nMaintain up-to-date files and information on tours, sightseeing, and points of general interest and make the necessary bookings when requested.<br>\nConduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.<br>\nUpsell all hotel rooms, spa, gallery, and F&B outlets.<br>\nEntertain guests when appropriate.<br>\nAssist the cashiers with guest billing procedures.<br>\nEnsure that guest check-out arrangements are in order, and bid guests farewell.<br>\nCarry out administrative requirements as directed.<\/p>\n\n<h4>General<\/h4>\n<p>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.<br>\nPerforms additional duties as directed by supervisors.<br>\nMakes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.<br>\nIs fully conversant with all health and safety, fire, and emergency procedures.<br>\nMaintains a high standard of personal hygiene, dress, uniform, and body language.<br>\nIs polite and professional in any situation where the image or reputation of the hotel is represented.<br>\nAttends meetings and training as required by supervisors.<br>\nEnsures that all activities are carried out honestly, ethically, and within the parameters of local law.<br>\nInteracts with guests actively soliciting feedback.<\/p>\n\n<h4>Qualifications<\/h4>\n<p>What will you bring to this role?<\/p>\n<ul>\n<li>Fluent in English (written and spoken); proficient in Russian<\/li>\n<li>Previous experience in guest relations, front office, or luxury hospitality preferred<\/li>\n<li>Excellent communication and interpersonal skills with a naturally engaging personality<\/li>\n<li>Strong problem-solving abilities and emotional intelligence<\/li>\n<li>Ability to remain calm, professional, and detail-oriented under pressure<\/li>\n<li>Proficiency in Opera PMS or similar hotel management systems is an advantage<\/li>\n<li>Passion for creating exceptional guest experiences and meaningful connections<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>Position summary</h4>
<p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests.</p>
<p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p>
<p>Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.<br>
<strong>Related work experience:</strong> No related work experience.<br>
<strong>Supervisory experience:</strong> No supervisory experience.<br>
<strong>License or certification:</strong> None</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. <br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>