Store manager Jobs in Bahrain

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> <li>Grooming / attitude / knowledge.</li> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br> Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <h4>Customer service:</h4> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <h4>Grooming / attitude / knowledge</h4> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <h4>Merchandise:</h4> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <h4>Process:</h4> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective:</h4> <p>The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.</p> <h4>Key responsibility:</h4> <strong>Customer service:</strong> <ul> <li>Greet customers and assist them in selecting products that meet their needs.</li> <li>Convert window shoppers into buyers through proactive engagement.</li> <li>Promote the company's loyalty program to encourage repeat sales.</li> <li>Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).</li> <li>Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.</li> <li>Educate customers on product features, benefits, materials, and care instructions.</li> </ul> <strong>Grooming / attitude / knowledge:</strong> <ul> <li>Always present a well-groomed and professional appearance.</li> <li>Be flexible and available to work extended hours during peak sales periods.</li> <li>Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.</li> </ul> <strong>Merchandising:</strong> <ul> <li>Ensure products are displayed in an attractive manner according to store layout standards.</li> <li>Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.</li> <li>Record and maintain accurate inventory records for incoming and outgoing stock.</li> <li>Upsell and cross-sell products to increase sales opportunities.</li> <li>Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.</li> </ul> <strong>Process:</strong> <ul> <li>Efficiently operate the point of sale (POS) system for billing and transactions.</li> <li>Balance the cash till at the start and end of shifts.</li> <li>Accurately process payments through cash, credit cards, vouchers, or automatic debits.</li> <li>Issue receipts, refunds, and change to customers correctly.</li> <li>Maintain vigilance regarding store security and ensure all loss prevention policies are followed.</li> <li>Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.</li> </ul> <h4>Desired qualification:</h4> <p>The ideal sales associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.</p></p><p></p>

<p><h4>Position objective<\/h4>\n<p><strong>The position is responsible for:<\/strong><br>\n- Increasing business revenues<br>\n- Developing, implementing, and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction<br>\n- Overseeing the recruiting, hiring, and training needs of the store, and efficient decision making to enhance the overall performance of the store<br>\n- Representing the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience<br>\n- Providing leadership and support to all the employees<\/p>\n\n<h4>Key responsibilities<\/h4>\n\n<h4>Sales and profitability<\/h4>\n<ul>\n<li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage<\/li>\n<li>Set store sales targets to maximize sales and profitability<\/li>\n<li>Guide area managers and store managers to maximize productivity in stores through effective utilization of available resources<\/li>\n<li>Effective management of operational costs, including reduction in operational costs by automation<\/li>\n<li>Adhere to and enforce company SOP, policies, and procedures; loss prevention audit guidelines in all the stores. Also monitor measures to ensure compliance by all employees<\/li>\n<li>Oversee the implementation and execution of the visual merchandising guidelines to be followed at all stores at all times<\/li>\n<li>Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes as per company and brand requirements<\/li>\n<li>Evaluate employee performance annually and promote open lines of communication through coaching and motivation<\/li>\n<li>Interpret and make decisions on operations and visual standards based on store and client\u2019s needs<\/li>\n<\/ul>\n\n<h4>Employee development<\/h4>\n<ul>\n<li>Identify store training and development needs in conjunction with the brand general manager and training department<\/li>\n<li>Formulate a succession plan in conjunction with the brand general manager<\/li>\n<li>Set KPIs and KRAs for direct subordinates and conduct performance appraisal and feedback<\/li>\n<li>Participate in the selection and recruitment of operational staff when required<\/li>\n<li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives<\/li>\n<\/ul>\n\n<h4>Communication<\/h4>\n<ul>\n<li>Conduct regional sales and operations meetings on a regular basis<\/li>\n<li>Provide frequent feedback to area managers and store managers on their performance in relation to company performance<\/li>\n<li>Ensure brand participation in loyalty program \u2018Club Apparel\u2019<\/li>\n<li>Hold weekly meetings with GM and senior management to discuss business plan vs. achievements and improvement areas<\/li>\n<\/ul>\n\n<h4>Stock management<\/h4>\n<ul>\n<li>Monitor store inventory in consultation with brand general manager and brand managers<\/li>\n<li>Promote a proactive relationship between GM, area manager, brand manager, store manager, and buyers\/planners to maximize sales<\/li>\n<li>Monitor slow-moving and outdated stock in consultation with brand managers<\/li>\n<li>Ensure stock security measures are effectively managed by store managers<\/li>\n<\/ul>\n\n<h4>Store design and projects management<\/h4>\n<ul>\n<li>Participate in the design and layout process of new store projects<\/li>\n<li>Design a \"New Store Schedule\" prior to commencement of the design process<\/li>\n<li>Provide guidance to concept architect during the design and implementation process<\/li>\n<li>Conduct regular project update meetings with the projects team<\/li>\n<li>Provide guidance and support to territory during set-up and merchandising phases<\/li>\n<\/ul>\n\n<h4>Miscellaneous<\/h4>\n<ul>\n<li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness<\/li>\n<li>Handle legal responsibilities related to store management, store opening, and planning<\/li>\n<\/ul><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br><span>The Associate Relationship Manager is responsible for managing and growing Priority Banking and Personal Banking client relationships by understanding client needs and providing appropriate banking, wealth, and lending solutions. The role focuses on driving profitable portfolio growth through new client acquisition, relationship deepening, cross-selling, and delivering an exceptional client experience. The incumbent will also support service delivery by handling client requests, resolving queries, managing complaints, and supporting branch teams to achieve business objectives.</span><br><b>Key Responsibilities</b> <br> <span>Strategy – Relationship Management</span> </span><ul> <li><span>Drive the Affluent Banking strategy by achieving Net Sales Revenue (NSR) targets while maintaining productivity, efficiency, and risk standards.</span></li> <li><span>Build, manage, and deepen relationships with Priority and Personal Banking clients through proactive engagement and tailored financial solutions.</span></li> <li><span>Increase client share of wallet by promoting Wealth Management (WM), retail banking, lending, and deposit products.</span></li> <li><span>Provide regular portfolio reviews, financial guidance, and timely follow-up to support evolving client needs.</span></li> <li><span>Strengthen relationships with clients and, where appropriate, their family members, advisers, and other key influencers.</span></li> <li><span>Retain and grow high-value client portfolios while converting service recovery opportunities into long-term client loyalty.</span></li> <li><span>Resolve client queries effectively and deliver outstanding customer service.</span></li> </ul> <span>Business</span> <ul> <li><span>Contribute to branch performance by achieving revenue and portfolio growth targets while meeting productivity and risk management requirements.</span></li> </ul> <span>Processes</span> <ul> <li><span>Adhere to approved sales, onboarding, client service, complaint resolution, Customer Due Diligence (CDD), and operational processes to ensure consistent delivery and strong control standards.</span></li> </ul> <br> <br> <span>People &amp; Talent</span> <ul> <li><span>Demonstrate and promote the Group’s values, culture, and valued behaviours.</span></li> <li><span>Collaborate effectively with business, risk, and control partners.</span></li> <li><span>Complete all mandatory learning and compliance requirements.</span></li> </ul> <span>Risk Management</span> <ul> <li><span>Operate within the Bank’s Operational Risk framework and ensure compliance with internal policies and external regulations.</span></li> <li><span>Maintain strong knowledge of banking products, retail operations, credit processes, audit requirements, and risk controls.</span></li> <li><span>Ensure adherence to Anti-Money Laundering (AML) requirements and Customer Due Diligence (CDD) standards.</span></li> <li><span>Drive effective complaint management and minimise operational losses.</span></li> <li><span>Escalate suspicious transactions in line with fraud and financial crime procedures.</span></li> </ul> <span>Governance</span> <ul> <li><span>Maintain awareness of the regulatory environment and governance standards applicable to the role.</span></li> <li><span>Ensure client information is accessed, processed, and stored only with the required documented consent.</span></li> <li><span>Support effective governance by working openly and collaboratively with internal and external stakeholders, including regulators.</span></li> </ul> <br> <br> <span>Regulatory &amp; Business Conduct</span> <ul> <li><span>Uphold the highest standards of ethics, integrity, and professional conduct in line with the Group’s Values and Code of Conduct.</span></li> <li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li> <li><span>Support fair client outcomes, financial crime compliance, and responsible business practices.</span></li> <li><span>Proactively identify, escalate, and mitigate risk, conduct, and compliance concerns.</span></li> </ul> <br> <span>Key Stakeholders</span> <ul> <li><span>Head of Branches</span></li> <li><span>Branch Manager</span></li> <li><span>Head, Consumer, Private and Business Banking (CPBB) – Bahrain &amp; Middle East (excluding United Arab Emirates (UAE))</span></li> <li><span>Head of Client Acquisition</span></li> <li><span>Head of Retail Products &amp; Segments</span></li> <li><span>Country Legal &amp; Compliance</span></li> <li><span>Human Resources (HR)</span></li> <li><span>Credit, Operations, Finance, and Business &amp; Operational Risk teams</span></li> </ul> <br> <span>Other Responsibilities</span> <ul> <li><span>Embed the Group’s Here for Good brand promise and values across branch activities.</span></li> <li><span>Take personal responsibility for understanding and managing risk and compliance requirements.</span></li> <li><span>Promote a culture of integrity, accountability, and client-centricity across all interactions.</span></li> </ul> <br><b>Skills and Experience</b> <br><ul> <li><span>Current Account and Savings Account (CASA) and Credit Card Products</span></li> <li><span>Personal Lending Products</span></li> <li><span>Wealth Management (WM) and Bancassurance (BANCA)</span></li> <li><span>Risk Management and Reputational Risk Awareness</span></li> <li><span>Governance, Oversight and Control (SIF)</span></li> <li><span>Banking Products, Processes&nbsp;and Market Knowledge</span></li> <li><span>Relationship Management and Client Portfolio Growth</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br>&nbsp;<br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br>&nbsp;<br>Together we:<br>&nbsp;<br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br>&nbsp;<br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br> </div>