Production Technician Jobs
261 Jobs Found
<p><h4>Company description</h4>
<p>Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a skilled and versatile accommodation handyman - technician to maintain our Heartist accommodation to the highest standards. If you have hands-on experience in building maintenance and enjoy working in a dynamic hospitality environment, we invite you to join our team.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Carry out preventive and corrective maintenance in Heartist accommodation.</li>
<li>Perform repairs related to air conditioning (AC), electrical systems, plumbing, carpentry, painting, and general building maintenance.</li>
<li>Inspect accommodation facilities regularly to identify and resolve maintenance issues.</li>
<li>Troubleshoot and repair faults efficiently while ensuring minimal disruption.</li>
<li>Respond promptly to maintenance requests and emergency repairs.</li>
<li>Ensure all maintenance work complies with health, safety, and company standards.</li>
<li>Maintain tools, equipment, and accurate maintenance records.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 2 years of experience in building maintenance, preferably in hotels, staff accommodation, or residential facilities.</li>
<li>Good working knowledge of air conditioning (AC) systems, electrical works, and plumbing.</li>
<li>Experience in general handyman tasks such as carpentry, painting, and minor repairs.</li>
<li>Ability to work independently and prioritize maintenance requests effectively.</li>
<li>Basic English communication skills.</li>
<li>A positive attitude, strong problem-solving skills, and a commitment to quality.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team & working environment:</strong><br>
Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.</p>
<h4>Our commitment to diversity & inclusion:</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Company Description <br> <p> <strong>"Why work for Accor?</strong> </p> <p> <br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.</p> <p> <br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p> <p> <br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p> <br> <div>Job Description</div> <br> <p>Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a skilled and versatile <strong>Accommodation / Handyman Technician</strong> to maintain our Heartist accommodation to the highest standards. If you have hands-on experience in building maintenance and enjoy working in a dynamic hospitality environment, we invite you to join our team.</p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Carry out preventive and corrective maintenance in Heartist accommodation.</li> <li>Perform repairs related to air conditioning (AC), electrical systems, plumbing, carpentry, painting, and general building maintenance.</li> <li>Inspect accommodation facilities regularly to identify and resolve maintenance issues.</li> <li>Troubleshoot and repair faults efficiently while ensuring minimal disruption.</li> <li>Respond promptly to maintenance requests and emergency repairs.</li> <li>Ensure all maintenance work complies with health, safety, and company standards.</li> <li>Maintain tools, equipment, and accurate maintenance records.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Minimum 2 years of experience in building maintenance, preferably in hotels, staff accommodation, or residential facilities.</li> <li>Good working knowledge of <strong>air conditioning (AC) systems</strong>, <strong>electrical works</strong>, and <strong>plumbing</strong>.</li> <li>Experience in general handyman tasks such as carpentry, painting, and minor repairs.</li> <li>Ability to work independently and prioritize maintenance requests effectively.</li> <li>Basic English communication skills.</li> <li>A positive attitude, strong problem-solving skills, and a commitment to quality.</li> </ul> <br> <div>Additional Information</div> <br> <p> </p> <p> <strong>Your Team & Working Enviroment:</strong> <strong>Sofitel Bahrain Zallaq Thalassa Sea & Spa</strong> is a 5-star luxury resort featuring <strong>262 elegantly appointed rooms and suites, plus 4 water villas</strong>, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts <strong>6 distinctive restaurants and 3 bars/lounges</strong>, including the signature <em>Yamaz</em> Greek restaurant, <em>Fiamma</em> Italian, and <em>Maison Sushi</em>. Its premier event and corporate facilities comprise the magnificent <strong>Al Nakheel Grand Ballroom</strong> (divisible into 3 sections), <strong>Al Nasreya Hall</strong>, <strong>5 dedicated meeting rooms</strong>, and the exclusive, private <em>Sofi Island</em> for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned <strong>Thalassa Sea & Spa, </strong>reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.</p> <p> <strong>Our commitment to Diversity & Inclusion:</strong> <br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p> </p> <p> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Join Comsip Al' A'ali — Bahrain’s trusted leader in electrical and instrumentation engineering</p><br><p><strong>Comsip Al A'Ali</strong>, a subsidiary of VINCI Energies, delivers <strong>innovative</strong>, <strong>reliable</strong>, and <strong>customer-focused</strong> solutions that drive industrial and commercial progress across the Kingdom — all while maintaining the highest standards of safety, quality, and sustainability.</p><br><p><strong>Our expertise : </strong>We provide <strong>turnkey solutions</strong> across the entire project lifecycle, with deep specialization in: </p><br><ul><li><p>Electrical Engineering Services</p><br></li><li><p>Instrumentation Contracting</p><br></li><li><p>Medium-Voltage Switchgear & Circuit Protection</p><br></li><li><p>Industrial & Commercial Sector Projects</p><br></li><li><p>Technical Construction Services</p><br></li><li><p>Architectural & Engineering Consultancy</p><br></li></ul><p> Backed by the strength of the VINCI Energies network and its brands — <strong>Actemium</strong> and <strong>Omexom</strong> — Comsip Al A’Ali delivers <strong>agile</strong>, <strong>locally adapted</strong>, and <strong>high-performance</strong> solutions, embracing a culture of sustainable innovation.</p><br><p><strong>Qualification and Minimum Experience: </strong></p><br><p>• ITI in Electrical Engineering with 7 Years Experience in Maintenance Field or Diploma in Electrical Engineering with 5 Years Experience in Maintenance Field.</p><br><p>o Posses <strong>EWA Wireman License</strong></p><br><p><strong>GENERAL REQUIREMENTS</strong></p><br><p>Must have experience in the Petrochemical/Oil & Gas Industry with specific experience in working around "live" Process Units and "in service" Plants/Product pipelines Offshore or Onshore locations.</p><br><p>a. Technician must be able to speak and accept instructions in either English or Arabic.</p><br><p>b. Trade Test: Trade Test shall be conducted to verify that the Technician possesses acceptable level of knowledge and skill as below:</p><br><p><strong>KNOWLEDGE OF HSE REQUIREMENTS</strong></p><br><p>Must be familiar with the provisions of Environmental, Health & Safety (EHS) Policy and all relevant Standards in the following:</p><br><p>a. Work and Fire Permits. Safe access to Electrical Equipment- Electrical Isolation, Lock-out tag-out and testing.</p><br><p>b. Smoking Regulations.</p><br><p>c. Personnel Protective safety items, i.e., hats, goggles, gloves, shoes, FRC etc. </p><br><p>d. Safe handling of acids/Chemicals.</p><br><p>e. Use of gas detection devices, Self- Contained Breathing Apparatus (SCBA) and other safety equipment. </p><br><p>f. Attend Safety/Toolbox Meeting or participate in accident investigations. </p><br><p>g. Identify Confined Space, hazards of chemicals etc. </p><br><p>h. Knowledge of Dealing with emergencies in the absence of any assistance when needed at work sites. </p><br><p>i. Identify potential hazards at work site, assess risk and follow actions as per risk management plan.</p><br><p><strong>Knowledge of Specific Requirements :- </strong></p><br><p>a. Knowledge of EWA Regulations for Electrical Installations, BS, IEC and lEE regulations covering electrical materials, apparatus and installations.</p><br><p>b. Knowledge and skill to readd and understand power, control and protection circuitry including standard electrical symbols/nomenclature, conductor sizes and overcurrent protection for given loads. </p><br><p>c. Knowledge of different voltage systems used for power distribution in the Industry. </p><br><p>d. Knowledge of Cable installation - spacing, supports, bending radii, etc.</p><br><p>e. Wiring -conduit and trunking fill, maximum permissible circuits, permissible volt drops, etc. </p><br><p>f. Demonstrate ability to isolate simple faults using standard test equipment.</p><br><p>g. Possess knowledge and skill in lighting that includes: -</p><br><p>1. Types of LED and filament lamps, fluorescent tubes, mercury and sodium vapor lamps.</p><br><p>2. Installation, assembly, connection of Lighting Panel Boards and repair of all types of lighting systems.</p><br><p>h. Possess knowledge and skill in conduit installation that includes: -</p><br><p>1. Familiarity with EWA Regulations for Electrical Installations, BS, IEC and lEE regulations covering conduit installations such as conduit fills, supports, bends, pull boxes.</p><br><p>2. Types and sizes of conduit and associated fittings.</p><br><p>3. Ability to install conduit up to 3-inch diameter using hand dies or power machines for screwing and bending.</p><br><p>i. Possess knowledge and skill in domestic and industrial wiring that includes:</p><br><p>1. Familiarity with EWA Regulations for Electrical Installations, BS, IEC and lEE regulations applicable to wiring. Installation of wiring in hazardous and non-hazardous areas.</p><br><p>2. Jointing of single and multicore wiring by solder or crimping jointing kits.</p><br><p>3. Installation of grounding systems including grounding resistance measurements.</p><br><p>4. Glanding and termination of armored cables.</p><br><p>5. Testing of cabling and wiring prior to energizing.</p><br><p>j. Possess the knowledge and skill in the maintenance of motors, starters and generators:</p><br><p>1. Operating of single and three phase motors and generators and Connection. </p><br><p>2. Dismantling, checking, overhaul and assembly of motor starters.</p><br><p>3. Connection of line starters, Drives and push buttons. </p><br><p>4. Replacing carbon brushes on motors and generators.</p><br><p>5. Testing winding on single or three phase motors and generators for insulation and balance.</p><br><p>6. Possess knowledge and skill in the application, installation and maintenance of explosion proof equipment used in hazardous locations.</p><br><p>k. Possess knowledge to troubleshoot faults like Over currents, Short Circuits, Earth faults.</p><br><p>l. Possess knowledge and skill in the use of measurement and test equipment namely:</p><br><p>1. Digital and Analogue Multimeters for voltage, current, Power, Energy and resistance.</p><br><p>2. Megger for testing insulation up to 500V.</p><br><p>3. Earth loop tester and Clip on ammeter.</p><br><p>m. Possess knowledge and skill in basic electronics that includes:</p><br><p>1. Checking of Diodes and Rectifiers.</p><br><p>2. Functional check on UPS and Chargers.</p><br><p>n. Possess knowledge and skill in the commissioning and maintenance of transformers like:</p><br><p>1. Installation and connection of single and three phase transformers, variacs, rheostats, autotransformers and regulators.</p><br><p>2. Maintenance of transformer breathers and Bucholtz relays. </p><br><p>3. Performing oil breakdown tests.</p><br><p><strong>Our DNA</strong>: Trust, Entrepreneurial Spirit, Solidarity, Autonomy, Responsibility</p><br><p>Joining us means becoming part of a large group while enjoying the agility and warmth of a human-sized company!</p><br><p> A personalized onboarding journey from day one, with tailored career follow-up</p><br><p> Opportunities for growth, training, and mobility within a fast-growing international group</p><br><p> Close and supportive management</p><br><p> Recognition of employee performance through a company savings plan</p><br><p> Pride in shared achievements</p><br><p>☘️ Respect for the environment and local communities in the countries where we operate (Human Rights Guide)</p><br><p> Commitment to the health and safety of our employees</p><br><p> At VINCI Energies Oil & Gas, CSR initiatives are deeply embedded in our activities, our ways of working, and ultimately, in our DNA <br></p><br>
<br> </div>
<p><h4>Company description</h4>
<p>Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p><strong>Shift technician</strong></p>
<p>As a Shift Technician, you will be responsible for attending daily briefings and executing planned maintenance activities for guest villas to ensure the proper functionality of electrical systems and equipment. You will efficiently handle maintenance requests, install and maintain safety components, troubleshoot electrical hazards, and assist during emergency situations. The role includes conducting routine inspections, recording repair and maintenance activities, and ensuring timely attendance to assigned duties. You will also support the engineering team during emergencies, participate in fire and safety exercises, and contribute to maintaining a safe, efficient, and operational environment across the resort.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Engage in conservation efforts and help preserve wildlife.</li>
<li>Enjoy sustainable adventures with exclusive rewards.</li>
<li>Celebrate locality and heritage in a vibrant community.</li>
<li>Advance your career with global development opportunities.</li>
<li>Drive change through impactful social initiatives.</li>
<li>Collaborate with a passionate, innovative team.</li>
</ul>
<h4>Key responsibilities:</h4>
<p><strong>Routine maintenance and installation:</strong> Execute maintenance plans for guest villas to ensure the proper functioning of lighting, plumbing, HVAC, and other electrical systems. This includes installing electrical apparatus, fixtures, and equipment for alarms and other systems, as well as safety and distribution components such as switches, resistors, circuit-breaker panels, and connecting wiring in electrical circuits and networks to ensure compatibility of components.</p>
<p><strong>Emergency response and troubleshooting:</strong> Standby for emergency electrical work after midnight as per duty roster. Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units. Attend to any faults and breakdowns of electrical equipment, wiring installations, and fixtures in all rooms and public areas, as well as respond to fire alarm faults, fires reported by reception, and breakdowns of major equipment such as generators, STP, and desalination plants.</p>
<p><strong>Documentation and reporting:</strong> Maintain records of electrical parts used during repairs and communicate with the Engineering Supervisor for parts ordering. Check all logbooks to ensure proper documentation of maintenance requests and materials used, and report any major operational issues to the Engineering Supervisor or Assistant Chief Engineer. Attend duties punctually as per the duty roster and assist engineering crews as needed.</p>
<p><strong>Training and compliance:</strong> Attend the regular morning briefing with the Assistant Chief Engineer/Director of Engineering and participate in monthly fire hydrant exercises. Additionally, attend all job-oriented training conducted by the Engineering Department and HR, ensuring cleanliness around the electrical workshop and job sites. Prioritize safety at all times when performing duties and assist engineering crews in times of emergency or natural disasters.</p>
<h4>Qualifications</h4>
<p><strong>Experience and qualifications:</strong> A minimum of three (3) years' experience in a similar role within a five-star hotel or similar organization, along with a certification or diploma.</p>
<p><strong>Skills and communication:</strong> Strong interpersonal written and verbal communication skills are necessary.</p>
<p><strong>Additional considerations:</strong> Locally available candidates are advantageous.</p>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About mantis collection</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Key Responsibilities</p><p>Technical & Manufacturing Assessment</p><p>Pharmaceutical Production</p><p>Laboratory & Facility Development</p><p>Regulatory & Quality Compliance</p><p>Qualifications</p><p>Experience</p><ul><li>Evaluate opportunities for manufacturing synthetic pharmaceutical products in Bahrain.</li><li>Identify suitable products for local and regional markets.</li><li>Assess production processes, equipment requirements, and facility specifications.</li><li>Recommend manufacturing technologies and operational models.</li><li>Provide technical expertise in the formulation and production of synthetic medicines.</li><li>Develop and optimize manufacturing processes.</li><li>Support technology transfer and scale-up activities.</li><li>Establish production workflows and batch manufacturing procedures.</li><li>Define laboratory and production facility requirements.</li><li>Recommend equipment, utilities, and infrastructure specifications.</li><li>Support facility design and commissioning activities.</li><li>Ensure compliance with GMP and pharmaceutical manufacturing standards.</li><li>Assess regulatory requirements for pharmaceutical manufacturing in Bahrain and GCC markets.</li><li>Support licensing and regulatory approval processes.</li><li>Establish quality control and quality assurance frameworks.</li><li>Bachelor's or Master's Degree in Pharmaceutical Sciences, Industrial Pharmacy, Chemistry, Medicinal Chemistry, or a related field.</li><li>Additional GMP, Quality Assurance, or Pharmaceutical Manufacturing certifications preferred.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Minimum 10 years of experience in pharmaceutical manufacturing.</li><li>Demonstrated experience in the production of synthetic medicines.</li><li>Strong knowledge of pharmaceutical manufacturing processes, formulation development, and GMP requirements.</li><li>Experience in setting up or expanding pharmaceutical production facilities is highly desirable.</li><li>Knowledge of GCC pharmaceutical regulations is preferred.</li></ul><p><br></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><strong>Production Planning & Control</strong>: Create production schedules, manage workflow to meet deadlines and specifications, and monitor progress to ensure timely completion of projects</li><li><strong>Quality Assurance</strong>: Implement and enforce quality control standards and procedures to ensure projects meet company and customer requirements.</li><li><strong>Budget & Cost Management</strong>: Develop and manage production budgets, estimate costs, and implement measures to control expenses and improve profitability.</li><li><strong>Staff Management</strong>: Supervise, motivate, and train production staff, assigning tasks and evaluating performance to ensure an efficient and productive team.</li><li><strong>Resource & Inventory Management</strong>: Determine and secure necessary resources, including raw materials, equipment, and workforce, and oversee inventory levels.</li><li><strong>Equipment Maintenance</strong>: Organize routine maintenance and troubleshooting for production machinery and equipment to ensure they are in good working order.</li><li><strong>Health & Safety</strong>: Ensure adherence to all health and safety regulations and foster a safe work environment for all personnel.</li><li><strong>Process Improvement</strong>: Identify opportunities to enhance production processes, reduce costs, and improve overall efficiency and productivity.</li><li><strong>Cross-Departmental Collaboration</strong>: Work with other departments, such as engineering, logistics, and sales, to coordinate activities and ensure a smooth flow of operations.</li><li><strong>Reporting</strong>: Track key performance indicators (KPIs), prepare performance reports, and communicate progress and issues to upper management.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Marine Engineering, Naval Architecture, or a related field, with a strong foundation in ship repair processes.</li><li>Minimum of 15 years of experience in project management within the ship repair or maritime industry, showcasing a proven track record.</li></ul><br><p></p></section>
<p><h4>Job summary</h4>
<p>The senior draftsman is responsible for preparing accurate 2D and 3D engineering drawings and models for multidisciplinary engineering projects. The role supports the engineering team by producing detailed design, construction, fabrication, and as-built drawings while ensuring compliance with project specifications, company standards, and industry best practices. The position also provides technical guidance to junior drafters and coordinates with internal departments, clients, consultants, and contractors throughout the project lifecycle.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Prepare and develop detailed 2D and 3D engineering drawings and models using AutoCAD.</li>
<li>Review project drawings, specifications, existing models, and technical documents to develop accurate design deliverables.</li>
<li>Conduct site visits, collect field measurements, prepare sketches, and document required project information.</li>
<li>Collaborate with engineers to develop design solutions and resolve technical issues.</li>
<li>Produce detailed design, fabrication, construction, and as-built drawings from engineering sketches, vendor drawings, catalogues, and site data.</li>
<li>Ensure all drawings comply with project requirements, company standards, and applicable codes.</li>
<li>Maintain organized records of all incoming and outgoing drawings and project documentation.</li>
<li>Provide technical guidance and support to junior draftsmen.</li>
<li>Lead drafting teams when required and review drawings to ensure quality and accuracy.</li>
<li>Coordinate with engineering, projects, procurement, planning, production, QA/QC, and cost control departments.</li>
<li>Liaise with clients, consultants, and contractors as required.</li>
<li>Monitor assigned workload and communicate progress to engineering and project management teams.</li>
<li>Comply with all company health, safety, and environment (HSE) policies and procedures.</li>
</ul>
<h4>Qualifications, experience & skills</h4>
<ul>
<li>Bachelor's degree in engineering or a related technical discipline.</li>
<li>Minimum 5 years of hands-on AutoCAD drafting experience in engineering, industrial, mechanical, or construction projects.</li>
<li>Experience in preparing construction, fabrication, and as-built drawings.</li>
<li>Experience supervising or mentoring drafting teams is an advantage.</li>
<li>Strong proficiency in the latest version of AutoCAD.</li>
<li>Experience in 2D drafting and 3D modelling.</li>
<li>Good working knowledge of Microsoft Office and Microsoft Access.</li>
<li>Strong technical drawing and detailing skills.</li>
</ul></p><p></p>
<p> Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Supply. Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers. About the role. Your responsibilities. The experience we're looking for. The skills for success. What we offer. With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality. We recognise that in real life, great people don't always 'tick all the boxes</p><p><strong>Desired Candidate Profile</strong></p><br>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>this role is a strong fit.</p>
<h4>What you’ll own</h4>
<strong>Technical support & troubleshooting</strong><br>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<strong>Ticket management & escalation</strong><br>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<strong>Basic system administration</strong><br>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<strong>Knowledge base & documentation</strong><br>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<strong>Monitoring & issue detection</strong><br>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<strong>Cross-functional collaboration</strong><br>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<strong>Experience</strong><br>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<strong>Technical skills</strong><br>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<strong>Communication skills</strong><br>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
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