Operation Specialist Jobs in Bahrain
1113 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><b><span><span><span>SAP ABAP Associate Managing Consultant </span></span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span><span>SAP Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Overall, 8-10 years of core ABAP experience, of which at least 2-3 years in two or more of the technologies like SAP ABAP Workflows, Module Pool Programming, Business Transaction Events (BTEs), Enhancements, Forms, technical designing.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>2+ years of working experience on Conversions using S/4HANA Migration Cockpit, developing custom migration objects and functions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>3+ years of strong experience in developing multiple layers of CDS Views and Odata Services, including extensions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>3 years of strong experience in debugging, troubleshooting Fiori applications and finding performance issues at various levels and fixing them.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>1+ years of experience developing custom or enhanced BRF+ applications.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience with using various tools to debug and troubleshoot Fiori and Workflows.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience 2-3 implementation & Support project experience with SLA compliance</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Should be able to handle multiple projects at same time.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>At least 2-3 years of experience to manage a team of consultants as a Technical Lead.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience of working on Tax & Revenue Management projects will be an advantage.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>SAP Solman Charm and Focus Build for Incident and Transport movement.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Responsibilities</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Design and develop SAP solutions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Handle SAP technical team.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Coordinate configuration & development & testing to ensure project implementation.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Develops technical specification documentation for SAP development objects.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Reviews SAP solution design and development by other team members for quality and adherence to development standards and development strategy.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists developers and the customer by responding to questions and clarifications on technical solution design and implementation.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Facilitate functional and business partners to validate solutions against business requirements and architecture.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists the customer in developing test cases, performing integration and user acceptance testing, including troubleshooting and resolving defects.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists the customer during cutover, anticipate, identify and resolve post Go-live issues.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Updates all design, configuration and specification documentation for all technical solutions and conducts a documentation walkthrough with the client.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Provides knowledge transfer to customer personnel throughout the project.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Work with SAP Support, as needed, to raise incidents, and assist in resolving the issues and product fixes, related to SAPUI5 applications, extension components, and flexible workflows.\</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Research SAP Notes and documentation to resolve issues with SAP BTP Services and tools.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Exposure on oData Gateway service and Fiori Application.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Exposure on CDS views and Operational Reporting.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Retrofit Activity will be an advantage.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Use of BMC Remedy tool for incident and CR management.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Business Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand business processes for focus area or module.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Research and perform detailed tasks.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Strong analytical skills.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand business functionality related to SAP module/application as well as can identify and understand touch points between modules.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand how to solve detailed SAP problems.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand and can explain best business practices, especially those that SAP</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Consulting Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Explain ideas and concepts to other project team members and to client personnel.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Solid foundation for consulting “soft” skills necessary on client engagements.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Interpret requirements and apply SAP best practices.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Identify upsell opportunities and assists in management of scope.</span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Supervision Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Self-starter with ability to manage their own time and task in order to meet project milestones.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Manages their own / team task lists in order to meet project milestones.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Monitors team status and reports variances.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Leadership Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Maintain positive working relationship with others.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Seek ways to increase their level of contribution and team effecti</span></span></span></span></span></span></span></li></ul> </div>
<p><h4>Position summary</h4>
<p><strong>Location:</strong> Manama</p>
<h4>About Deloitte</h4>
<p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
<h4>Audit & Assurance | Senior</h4>
<p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p>
<ul>
<li>Builds trust and credibility with stakeholders by seeking to understand their service level expectations and what matters to them individually.</li>
<li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li>
<li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li>
<li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus. Understands the structure of the group audit and for whom the referral instructions are intended.</li>
<li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information to them.</li>
<li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li>
<li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li>
<li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li>
<li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li>
<li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li>
<li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li>
<li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li>
</ul>
<h4>Leadership capabilities</h4>
<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Degree in accounting or related field. Graduate degree is desired.</li>
<li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li>
<li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li>
<li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li>
<li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li>
</ul></p><p></p>
<p><h4>Position summary</h4>
<p><strong>About Deloitte:</strong><br>
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<p><strong>Our purpose:</strong><br>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
<h4>Audit & Assurance | Senior</h4>
<p>During your tenure as a senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p>
<ul>
<li>Builds trust and credibility with stakeholders by seeking to understand their service levels expectations and what matters to them individually.</li>
<li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li>
<li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li>
<li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus. Understands the structure of the group audit and for whom the referral instructions are intended.</li>
<li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information to them.</li>
<li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li>
<li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li>
<li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li>
<li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li>
<li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li>
<li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li>
<li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>
<h4>Qualifications:</h4>
<ul>
<li>Degree in accounting or related field. Graduate degree is desired.</li>
<li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li>
<li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li>
<li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li>
<li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li>
</ul></p><p></p>
<p><h4>Powering the world's payments ecosystem</h4>
<p>ACI powers the payments ecosystem globally, and you power ACI. You'll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers in all roles and levels are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.</p>
<p>As a Principal Account Executive in Bahrain/Kuwait/Egypt, you will join a diverse, passionate team dedicated to powering the world's payments ecosystem!</p>
<h4>This purpose of this Principal Account Executive is:</h4>
<p>Markets ACI products and services to current and potential customers within a defined territory and/or industry and manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Assists distributors in their efforts to sell ACI products and services where appropriate. Keeps current on ACI products/enhancements, competition, and industry trends. Maintains account and territory records, updates management on account activity, and provides forecast data as requested.</p>
<h4>A typical day at ACI for a Principal Account Executive is:</h4>
<p>Identifies opportunities to market ACI products and services to current and prospective customers in the assigned territory. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close, consistent with ACI's sales best practices. Manages ACI's overall relationship with current and prospective customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements. Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current and prospective customer org charts, etc., consistent with ACI's sales best practices. Keeps current on ACI products/enhancements, competition activities, and industry trends. Performs other duties as assigned. Understands and adheres to all corporate policies including but not limited to the ACI Code of Business Conduct and Ethics.</p>
<h4>Knowledge, skills, and experience required for the job:</h4>
<ul>
<li>Bachelor's degree or equivalent experience.</li>
<li>12 years of successful direct sales experience in industries targeted by ACI (financial institutions, processors, merchants, etc.), preferably selling payments solutions.</li>
<li>Must have a combined minimum of 5 years in either the payments, e-commerce, or mobile payments industries.</li>
<li>Must have a successful sales record.</li>
<li>Excellent presentation, verbal, and written communication skills.</li>
<li>Ability to prospect for large complex sales opportunities.</li>
<li>Ability to understand the business and technical solutions.</li>
<li>Ability to move the sales process to closure.</li>
<li>Ability to articulate and professionally present solutions and to respond creatively to customer needs.</li>
<li>Understanding and knowledge of products/solutions currently marketed by ACI is a plus.</li>
<li>Selling technology solutions into multinational organizations, large online retailers, ecommerce companies, and/or merchant acquirers/processor experience is highly desired.</li>
<li>Payments or payments processing related sales experience is a plus.</li>
<li>Salesforce.com experience preferred.</li>
</ul>
<h4>Core capabilities:</h4>
<p>We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together:</p>
<ul>
<li><strong>Ensure accountability</strong>: Holding self and others accountable to meet commitments.</li>
<li><strong>Drives results</strong>: Consistently achieving results, even under tough circumstances.</li>
<li><strong>Customer focus</strong>: Building strong customer relationships and delivering customer-centric solutions.</li>
<li><strong>Cultivate innovation</strong>: Creating new and better ways for the organization to be successful.</li>
<li><strong>Collaborates</strong>: Building partnerships and working collaboratively with others.</li>
<li><strong>Courage</strong>: Stepping up to address difficult issues, saying what needs to be said.</li>
</ul>
<p>Applicants must be currently authorized to work in Bahrain/Kuwait/Egypt on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.</p>
<p>In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.</p>
<p>Are you ready to help us transform the payments ecosystem?</p>
<h4>Important notice about recruitment scams</h4>
<p>Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company. The ACI Worldwide recruitment team will always follow official channels and will never request payment.</p></p><p></p>
<p><h4>About Apex</h4>
<p>The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.</p>
<h4>The role & key responsibilities</h4>
<p>The successful applicant will be part of the Apex Fund Administration service offering, performing, and providing fund administration services to real estate funds. The individual will maintain client relationships; take responsibility for coordination of NAV calculation, regulatory reporting, audit preparation, new business take-on and due diligence requirements of the company. The individual will also manage the coordination of regulatory reporting, audit preparation, review and timely delivery of reports. This is an exciting role for someone who is determined to get involved in all aspects of fund administration.</p>
<p><strong>Role responsibilities:</strong></p>
<ul>
<li>Ensuring NAV calculations are reviewed and delivered by the agreed delivery timeframes along with any other client specific reporting requirements</li>
<li>Operational onboarding of new and take on funds</li>
<li>Attendance of meetings where NAV calculations, financial statements and other deliverables are discussed</li>
<li>Calculation and processing of fund capital calls and distributions</li>
<li>Ongoing implementation and refinement of SSAE 18 and ISAE 3402 controls</li>
<li>Ensuring client enquiries are answered in accordance with Apex's service standards on an ongoing basis</li>
<li>Ensuring compliance with regulatory requirements and other requirements of the funds' specifications</li>
<li>Review and authorisation of payments via bank portals</li>
<li>Review of financial statements and related regulatory reports</li>
<li>Ability to deal with auditors (external and internal), manage and respond to audit queries</li>
<li>Monitoring of administration fee payments and chasing of debtors</li>
<li>Ensuring best practices are adopted and improving processes to gain efficiencies</li>
<li>Managing and training staff whilst providing feedback on their performance</li>
<li>Perform investor AML-related risk assessments and due diligence checks</li>
<li>Perform periodic review of investor AML/LYC files</li>
<li>Review FATCA/CRS returns and oversee filing process</li>
<li>Act as the senior point of contact with clients both internal and external</li>
<li>Manage the expectations of clients, seeking and acting on client feedback</li>
<li>Add value to client account planning</li>
<li>Promote new ideas and services by applying knowledge of the industry/sector to create client value</li>
<li>Continually identify improvements and implement efficient ways of working</li>
<li>Create opportunities for cross team collaboration</li>
<li>Act in accordance with the Apex Code of Conduct</li>
<li>Deliver the Apex Client Charter</li>
</ul>
<h4>Skills required</h4>
<ul>
<li>Holds a professional accounting qualification with a strong academic background</li>
<li>At least 10+ years' relevant experience in real estate fund administration role</li>
<li>Knowledge of accounting standards i.e. IFRS, UK, LUX, US GAAP</li>
<li>Ability to work to and meet agreed deadlines</li>
<li>Excellent interpersonal and written communications skills</li>
<li>Ability to multi-task and work in a pressurised environment</li>
<li>Capacity to problem-solve and ability to deal with complex issues</li>
<li>Ability to work independently with minimum supervision/guidance</li>
<li>Must be a self-starter and willing to take initiative</li>
<li>Strong PC skills including Word, Excel and Macros in Excel</li>
<li>Experience in managing people will be considered an asset</li>
<li>Knowledge of eFront will be considered an advantage</li>
<li>Able to present financial and business data to clients adding own analysis and expertise</li>
</ul>
<h4>What you will get in return</h4>
<ul>
<li>A genuinely unique opportunity to be part of an expanding large global business</li>
<li>Working with a strong and dynamic team</li>
<li>Training and development opportunities</li>
<li>Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly</li>
</ul>
<h4>Additional information</h4>
<p>We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications and experience. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Developing & executing sales strategies</h4>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<h4>Maximizing revenue</h4>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<h4>Managing sales activities</h4>
<ul>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<h4>Analyzing & reporting on sales and financial data</h4>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<h4>Ensuring exceptional customer service</h4>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Ensures that a customer recognition program is in effect throughout Sales.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<h4>Building successful relationships</h4>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.</p><br><p>Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</p><br><p>That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.</p><br><p>Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</p><br><p>For our business, for clients, and for you</p><br><p><u>Our Services:</u></p><br><p><b>Investor Due Diligence:</b></p><br><p>AML screening to ensure investor compliance with money laundering</p><br><p>All Investor Types Considered (individual, nominee, entities, trusts, partnerships etc.|)</p><br><p>Collection and Identification of Beneficial Owners and Shareholders</p><br><p>Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees etc.)</p><br><p>PEP identification and Reporting</p><br><p><b>Registration and Static Data:</b></p><br><p>Maintain Investor Registers, including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program.</p><br><p>Distribute Investor Communications/ mailings via manual email, portal or system generated</p><br><p><b>Dealing & Cash:</b></p><br><p>Receive and Process Subscriptions, Redemptions, Transfers, and Switches</p><br><p>Approve bank information for wires</p><br><p>Match money received to money in the bank</p><br><p><b>Reconciliations:</b></p><br><p>Reconcile money movements related to subscriptions, redemptions, switches and distribution</p><br><p>Investigate reconciliation breaks</p><br><p>Chase for missing monies related to partial or unsettled payments</p><br><p>Ensure custodians/ distributors are all reconciled by the end of each month</p><br><p><b>Reporting:</b></p><br><p>Client Reporting via e-mail or system generated or Portal (PFS Paxus, Apex Connect, E-front, Investment Café)</p><br><p>Fund Manager reporting: missing docs, AML status of investors, estimated/confirmed cash flows</p><br><p>Investor Reporting: NAV statements, Contract notes confirmation subscription/ redemption,</p><br><p>Capital Calls, Dividend distribution notices or any other communication requested by Board</p><br><p>of Directors/ Investment Managers Custodian/ distributor reporting: Fund settle CNs, access to accounts for ClearStream,</p><br><p>Allfunds and more</p><br><p>Family Office reporting: Updating FO investor accounts</p><br><p><b>Tax, FATCA/CRS:</b></p><br><p>Collection of relevant FATCA/CRS forms</p><br><p>TIN and GIIN verification</p><br><p>Tax declaration collection</p><br><p>Defining tax status of every investor in system</p><br><p><u>Disclaimer</u><span>: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</span></p><br> </div>
<p><h4>Company description</h4>
<p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Position summary</h4>
<p>The Director of Sales & Marketing is responsible for leading the commercial strategy of Hawar Resort by Mantis to maximize revenue, market share, and profitability across all business segments. The role oversees Sales, Marketing, Revenue Management, Public Relations, Digital Marketing, Reservations, and Business Development activities while ensuring alignment with the resort's brand standards and business objectives.</p>
<p>The Director of Sales & Marketing will develop and execute strategic sales and marketing plans to position Hawar Resort by Mantis as the preferred luxury island resort destination in the region, driving transient, group, corporate, leisure, MICE, and international business.</p>
<h4>Key responsibilities</h4>
<p><strong>Sales leadership</strong></p>
<ul>
<li>Develop and implement annual sales strategies and business plans to achieve revenue and occupancy targets.</li>
<li>Lead and manage the Sales team to maximize corporate, leisure, MICE, government, wholesale, and travel trade business.</li>
<li>Identify new business opportunities and market segments locally, regionally, and internationally.</li>
<li>Establish and maintain strong relationships with key accounts, travel agencies, tour operators, government entities, and corporate clients.</li>
<li>Conduct regular sales calls, client visits, trade shows, roadshows, and networking events.</li>
<li>Monitor competitor activities and market trends to identify opportunities and risks.</li>
</ul>
<p><strong>Marketing & brand management</strong></p>
<ul>
<li>Develop and execute integrated marketing strategies to enhance brand awareness and market positioning.</li>
<li>Oversee digital marketing initiatives, social media campaigns, website optimization, SEO, SEM, and online reputation management.</li>
<li>Manage public relations activities and media partnerships.</li>
<li>Ensure all marketing materials comply with brand standards and reflect the resort’s luxury positioning.</li>
<li>Coordinate promotional campaigns, seasonal offers, and destination marketing initiatives.</li>
</ul>
<p><strong>Revenue & commercial management</strong></p>
<ul>
<li>Work closely with Revenue Management to optimize pricing strategies and maximize RevPAR, ADR, occupancy, and total revenue.</li>
<li>Analyze market intelligence, demand patterns, and competitor performance.</li>
<li>Participate in forecasting, budgeting, and business planning processes.</li>
<li>Review and monitor distribution channels to maximize profitability and market penetration.</li>
</ul>
<p><strong>Leadership & team development</strong></p>
<ul>
<li>Lead, coach, and develop the Sales & Marketing team to achieve individual and departmental objectives.</li>
<li>Conduct regular performance reviews and identify training and development opportunities.</li>
<li>Foster a high-performance culture focused on accountability, collaboration, and results.</li>
<li>Ensure compliance with company policies, procedures, and brand standards.</li>
</ul>
<p><strong>Reporting & administration</strong></p>
<ul>
<li>Prepare monthly commercial reports, forecasts, budgets, and market analysis.</li>
<li>Present sales performance and business development updates to the General Manager and ownership representatives.</li>
<li>Maintain accurate records of sales activities, contracts, and business opportunities within CRM systems.</li>
</ul>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Revenue achievement</li>
<li>Occupancy performance</li>
<li>ADR (Average Daily Rate)</li>
<li>RevPAR (Revenue Per Available Room)</li>
<li>Market share growth</li>
<li>Corporate account production</li>
<li>MICE revenue</li>
<li>Digital marketing ROI</li>
<li>Website conversion rate</li>
<li>Guest acquisition and retention</li>
<li>Team performance and development</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Education</strong></p>
<ul>
<li>Bachelor's degree in Hospitality Management, Business Administration, Marketing, Sales, or a related field.</li>
<li>Master's degree or MBA is preferred.</li>
</ul>
<p><strong>Experience</strong></p>
<ul>
<li>Minimum 8–10 years of progressive experience in hotel sales and marketing.</li>
<li>Minimum 3–5 years in a senior leadership position such as Director of Sales & Marketing or Director of Sales within a luxury hotel or resort environment.</li>
<li>Experience with island resorts, luxury resorts, or international hospitality brands is highly preferred.</li>
<li>Previous experience within Accor, Mantis, Ennismore, Marriott, Hilton, IHG, Hyatt, or similar international hotel groups is an advantage.</li>
</ul>
<p><strong>Technical skills</strong></p>
<ul>
<li>Strong knowledge of hotel revenue management principles.</li>
<li>Experience with hotel PMS, CRS, and Revenue Management systems.</li>
<li>Proficiency in Microsoft Office Suite.</li>
<li>Experience using CRM platforms and digital marketing tools.</li>
<li>Strong understanding of online distribution channels and OTA management.</li>
</ul>
<p><strong>Competencies</strong></p>
<ul>
<li>Strategic thinking</li>
<li>Leadership & team development</li>
<li>Negotiation & influencing skills</li>
<li>Financial acumen</li>
<li>Commercial awareness</li>
<li>Relationship management</li>
<li>Communication & presentation skills</li>
<li>Business development</li>
<li>Problem solving & decision making</li>
<li>Results-oriented mindset</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: </p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS & GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details. </li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows. </li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>