Management Jobs in Bahrain
188 Jobs Found
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<span>We are looking for a proactive and analytical Project Manager to support the performance and growth of a leading destination in Bahrain.<br> In this role, you will be responsible for analyzing customer behavior, operational performance, and business trends to identify opportunities for improvement.<br> You will turn data into actionable insights, recommend initiatives to enhance customer experience and revenue, and support the execution of key business projects.<br> Main Responsibilities Analyze visitor, membership, and revenue data to identify trends and opportunities.<br> Monitor customer behavior, including p</span></div>
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<p>Overview The Galley Manager supervises all resources and staffing necessary to perform Galley operations at ISA BOS. The Galley Manager will supervise 12+/- food service workers who are Local Nationals (LNs). The Galley Manager is responsible for developing and implementing a 28-day cycle menu per Part A, Chapter 3 of NAVSUP P-486 and ensuring supplies are sufficient to meet daily meal preparation and serving requirements. Ensure proper cooking techniques are being applied IAW standards and guidelines as established by NAVSUP P-486, NAVSUP P-7, The Armed Forces Recipe Service, NAVSUP P-476, Navy Food Service, NAVSUP P-580, Fat, Cholesterol and Calories List for General Messes, The New Professional Chef, and The Art and Science of Culinary Preparation. Maintain all equipment accountability and serviceability and turn-in and ordering of stockage levels using the Food Service Management (FSM) System. Provide meal planning services to ensure cycle menu planning is acceptable and sufficient supplies are available for the execution of daily meal preparation and serving processes. The majority of Galley operations will be to provide carry-out meals per NAVSUP P-486. The Galley Manager must ensure that all meals meet Nutritious and Acceptable Meal standards and guidelines as established by applicable NAVSUP regulations and The Armed Forces Recipe Service. Three meals are provided daily with an average daily headcount of over 120 patrons. Responsibilities + Manages and directs functions directly related to Galley operations + Utilizes the Food Service Management (FSM) system to order subsistence supplies, manage the galley operation and submit applicable food service forms at the end of each workday; ensures all information is accurate and timely + Develops 28-day menu cycle IAW Part A, Chapter 3 of NAVSUP P-486 + Maintains all equipment: accountability, serviceability, turn-in and stockage levels + Ensures Galley supervisors and employees complete food service sanitation and safety training requirements per Sections 2-1.2.2.C and 2-1.2.2.D, Chapter 1 of NAVMED P-5010, Food Safety + Ensures all galley personnel comply with personal cleanliness and hygienic practices as specified by Sections 2-3 and 2-4, Chapter 1 of NAVMED P-5010 + Performs logistic management to ensure daily meal preparation and serving processes are uninterrupted + Manages a 30 day subsistence and consumable supply ensuring adequate supplies are on hand to support menu cycle + Supervises cashier services for Ration-in-Kind (RIK) eligible patrons and paying patrons + Monitors and schedules routine and emergency maintenance of portable Galley container equipment + Performs other duties and assignments as required Qualifications MINIMUM QUALIFICATIONS: Education/Certifications: Two years related experience may be substituted for one year of education, if degree is required. + High school diploma or equivalent required; Associate degree in a culinary or food management field preferred. Formal training as a chef, food service manager, kitchen supervisor, and food service planner is highly desired. Experience: + Ten years of relevant experience with increasing levels of responsibility working in military food service. + Must have minimum of three years management experience managing a galley or dining facility of similar size. + Experience working with Foreign Nationals required. + Previous Navy galley experience is highly desirable. Skills: + Must be computer literate and proficient in MS Office software. Must have proof of U.S. Citizenship and a valid state driver’s license and must be eligible for access throughout the project geographic scope. Must be able to read and speak English. SUPERVISORY/BUDGET RESPONSIBILITIES: + Manages a galley of 12+/- employees. SUPERVISON: + General guidance and direction. + Reports directly to the Program Manager. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-RB1</p> </div>
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<span><br>POSITION SUMMARY<br>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<p>We are seeking a dynamic and motivated Sales Supervisor to join our growing team in the accounting industry. In this pivotal role, you will be responsible for leading a team of sales professionals to drive revenue growth and enhance customer satisfaction. This position offers an exciting opportunity to shape sales strategies and contribute to the overall success of our organization. If you have a passion for sales and a knack for leadership, we want to hear from you!</p><p>As a Sales Supervisor, you will play a critical role in fostering a collaborative team culture that emphasizes continuous learning and development. You will be tasked with mentoring your team members, providing them with the tools and resources they need to excel in their roles. Your leadership will not only influence individual performance but also contribute to a positive work environment where everyone feels valued and motivated to achieve their best.</p><p>In addition to leading your team, you will have the opportunity to engage in strategic planning and execution of sales initiatives. You will work closely with cross-functional departments to align sales goals with broader organizational objectives. This role is ideal for someone looking to advance their career in sales management while making a significant impact on the company's growth trajectory.</p><p><b>Responsibilities:</b></p><ol><li>Lead and motivate a team of sales representatives to achieve and exceed sales targets by implementing effective sales strategies and performance metrics.</li><li>Conduct regular performance evaluations and provide constructive feedback to team members, fostering their professional development and career progression.</li><li>Develop and execute sales plans that align with company objectives, utilizing market analysis and competitor research to identify opportunities for growth.</li><li>Collaborate with marketing and product teams to ensure alignment on promotional campaigns and product launches, enhancing the overall customer experience.</li><li>Monitor and analyze sales performance data to identify trends and areas for improvement, making data-driven decisions to optimize sales processes.</li><li>Establish and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.</li><li>Organize and facilitate training sessions for the sales team to enhance their skills in product knowledge, sales techniques, and customer engagement.</li><li>Manage budgets and resources effectively, ensuring that the sales team operates within financial guidelines while maximizing profitability.</li><li>Prepare and present regular sales reports to senior management, highlighting achievements, challenges, and strategic recommendations for future growth.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Proven leadership skills to effectively manage and inspire a sales team towards achieving targets.</li><li>Strong communication abilities for building relationships with clients and team members alike.</li><li>Analytical skills to interpret sales data and make informed decisions to drive performance.</li><li>Expertise in developing and executing strategic sales plans tailored to market needs.</li><li>Proficiency in CRM software to track sales activities and customer interactions.</li><li>Negotiation skills to secure favorable terms and close deals effectively.</li><li>Time management skills to prioritize tasks and manage multiple projects simultaneously.</li></ul></div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>Network Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers & Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>
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<span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><strong>Production Planning & Control</strong>: Create production schedules, manage workflow to meet deadlines and specifications, and monitor progress to ensure timely completion of projects</li><li><strong>Quality Assurance</strong>: Implement and enforce quality control standards and procedures to ensure projects meet company and customer requirements.</li><li><strong>Budget & Cost Management</strong>: Develop and manage production budgets, estimate costs, and implement measures to control expenses and improve profitability.</li><li><strong>Staff Management</strong>: Supervise, motivate, and train production staff, assigning tasks and evaluating performance to ensure an efficient and productive team.</li><li><strong>Resource & Inventory Management</strong>: Determine and secure necessary resources, including raw materials, equipment, and workforce, and oversee inventory levels.</li><li><strong>Equipment Maintenance</strong>: Organize routine maintenance and troubleshooting for production machinery and equipment to ensure they are in good working order.</li><li><strong>Health & Safety</strong>: Ensure adherence to all health and safety regulations and foster a safe work environment for all personnel.</li><li><strong>Process Improvement</strong>: Identify opportunities to enhance production processes, reduce costs, and improve overall efficiency and productivity.</li><li><strong>Cross-Departmental Collaboration</strong>: Work with other departments, such as engineering, logistics, and sales, to coordinate activities and ensure a smooth flow of operations.</li><li><strong>Reporting</strong>: Track key performance indicators (KPIs), prepare performance reports, and communicate progress and issues to upper management.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Marine Engineering, Naval Architecture, or a related field, with a strong foundation in ship repair processes.</li><li>Minimum of 15 years of experience in project management within the ship repair or maritime industry, showcasing a proven track record.</li></ul><br><p></p></section>
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<span>We're looking for a Key Sales Account Manager to join one of the region's fastest-growing platforms.<br> In this role, you will be the day-to-day point of contact for a portfolio of partners.<br> You will manage relationships, support campaign delivery, and help partners get the most out of the platform.<br> This role sits at the heart of the company's commercial operations and is the starting point for a career in one of the most impactful departments in the company.<br> Main Responsibilities • Manage a portfolio of partners — serving as their primary contact for day-to-day queries, updates, and renewals • Onboard new partners smoothly, ensuring they understand the platform and are set up to see value quickly • Support the planning and operational execution of campaigns, coordinating across internal teams to deliver on time and on brief • Identify upselling and cross-selling opportunities within your partner portfolio and escalate or action them accordingly • Recruit, coordinate, and maintain relationships with volunteers to support on-ground activations and events • Keep partner records, activity logs, and pipeline data up to date in the internal systems • Contribute ideas to campaign concepts and partner engagement initiatives as part of a collaborative team • 1–2 years of experience in account management, sales, partnerships, or a client-facing role — fresh graduates with strong internship experience will be considered • Strong communicator — comfortable building rapport with partners over email, phone, and in person • Organized and detail-oriented, with the ability to manage multiple accounts and deadlines simultaneously • A genuine interest in the student market and the brands that serve it • Fluency in Arabic and English is a strong advantage • Based in or willing to operate across Saudi Arabia or Bahrain</span> </div>
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<br>About the opportunity<br><p><strong><u>Role Summary:</u></strong></p><br><br><p>We are looking for a results-driven sales performance professional to monitor KPI-based performance, ensure SOP compliance, and lead data-driven initiatives that optimize key account growth and engagement across regions. The ideal candidate will collaborate cross-functionally to execute impactful campaigns, deliver insightful performance reporting, and build strong relationships with strategic stakeholders to enhance sales effectiveness and visibility nationwide.</p><br><br><p><u><strong>What's On Your Plate:</strong></u></p><br><br><ul><li>Monitor and analyze sales performance that is KPI driven.</li><li>Ensure SOP compliance by the sales team and optimize SOP based on practical learnings from sales, logistics, finance, and training.</li><li>Define projects that will optimize key accounts' performance, and ensure their engagement and satisfaction.</li><li>Conduct regular business reviews so that Key Accounts have full visibility of their performance across the country.</li><li>Collaborate in the execution of regional campaigns that both impact branding and sales performance.</li><li>Create weekly/monthly performance reports, to track and execut KPIs and SOPs to measure team’s performance.</li><li>Roll out reports for the sales team to manage sales performance.</li><li>Establish, build, and maintain strong relationships with regional stakeholders of our strategic partners.</li></ul><br>What you need to be successful<br><ul><li>Bachelor's degree in Business or any related field.</li><li>5+ years of BI/analytics with exposure to sales.</li><li>Highly analytical & numbers-driven: cohorts costs/resource allocations and organizational skills in a fast-paced environment; a consultative approach to managing complex relationships.</li><li>Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scopes and tasks.</li><li>Passionate about sales: metrics driven with a deep understanding of branding.</li><li>Product sales expertise in the web technology sector and the ability to contribute at strategic, operational and tactical levels.</li><li>Has excellent organizational and people skills and the ability to set priorities, problem-solve, multi-task and work well independently in a dynamic, rapidly changing workplace.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong><u>Role Summary:</u></strong></p><br><p>We are looking for a results-driven sales performance professional to monitor KPI-based performance, ensure SOP compliance, and lead data-driven initiatives that optimize key account growth and engagement across regions. The ideal candidate will collaborate cross-functionally to execute impactful campaigns, deliver insightful performance reporting, and build strong relationships with strategic stakeholders to enhance sales effectiveness and visibility nationwide.</p><br><p><u><strong>What's On Your Plate:</strong></u></p><br><ul><li>Monitor and analyze sales performance that is KPI driven.</li><li>Ensure SOP compliance by the sales team and optimize SOP based on practical learnings from sales, logistics, finance, and training.</li><li>Define projects that will optimize key accounts' performance, and ensure their engagement and satisfaction.</li><li>Conduct regular business reviews so that Key Accounts have full visibility of their performance across the country.</li><li>Collaborate in the execution of regional campaigns that both impact branding and sales performance.</li><li>Create weekly/monthly performance reports, to track and execut KPIs and SOPs to measure team’s performance.</li><li>Roll out reports for the sales team to manage sales performance.</li><li>Establish, build, and maintain strong relationships with regional stakeholders of our strategic partners.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Business or any related field.</li><li>5+ years of BI/analytics with exposure to sales.</li><li>Highly analytical & numbers-driven: cohorts costs/resource allocations and organizational skills in a fast-paced environment; a consultative approach to managing complex relationships.</li><li>Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scopes and tasks.</li><li>Passionate about sales: metrics driven with a deep understanding of branding.</li><li>Product sales expertise in the web technology sector and the ability to contribute at strategic, operational and tactical levels.</li><li>Has excellent organizational and people skills and the ability to set priorities, problem-solve, multi-task and work well independently in a dynamic, rapidly changing workplace.</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Spa & Recreation Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain is ideally located in the heart of the city s commercial and diplomatic area with 245-keys as well as 121 Residence unit. The hotel also have one of the largest convention center in the city as well as 15 meeting rooms as well as six restaurants and bars. The Diplomat Garden with 3 swimming pools, the extensive The Diplomat Spa, s state-of-the-art gym and an exclusive Ladies only Spa & Gym are part of the hotel s facilities to make every moment matter! If you say Yes I Can! here at the Radisson Blu Hotel, we re looking for problem solvers just like you! At Radisson Blu, we stand out together as one team and make memorable moments for our guests. Interested then why not say Yes I Can! as we are looking for passionate people just like you!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Female Candidate only</p><p>Proven experience in similar role in luxury spa and health club for a minimum of 2 years</p><p>Excellent managerial skills with a hands-on approach and lead-by-example work style</p><p>Commitment to exceptional guest service with a passion for the hospitality industry</p><p>Ability to find creative solutions, offering advice and recommendations</p><p>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</p><p>Experienced in using IT systems on various platforms</p><p>Strong communication skills</p><p></p></section>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What's on your plate?</strong></p><br><p><strong>1. Rider Training & Onboarding</strong></p><br><ul><li><p>Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs.</p><br></li><li><p>Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders.</p><br></li><li><p>Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective.</p><br></li><li><p>Identify and pilot creative, modern training delivery formats (e.g. digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools).</p><br></li><li><p>Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings.</p><br></li><li><p>Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification.</p><br></li><li><p>Track and report on training KPIs to leadership, and manage the training budget.</p><br></li><li><p>Step in personally to deliver theoretical training sessions when needed.</p><br></li></ul><p><strong>2. Rider Engagement</strong></p><br><ul><li><p>Develop and execute initiatives that improve overall rider satisfaction and long-term retention.</p><br></li><li><p>Continuously strengthen the rider value proposition in line with market and competitor benchmarks.</p><br></li><li><p>Build and manage partnerships and deals with third-party vendors to provide meaningful benefits and discounts to riders.</p><br></li><li><p>Own rider communication channels and messaging strategy, ensuring riders are informed, heard, and engaged.</p><br></li><li><p>Establish structured feedback loops (surveys, focus groups, town halls) to capture the voice of the rider and feed insights into Operations and Product.</p><br></li><li><p>Plan and execute rider-facing marketing campaigns and initiatives across social media and other channels.</p><br></li><li><p>Design and deliver creative rider events and recognition/rewards programs that build community and loyalty.</p><br></li></ul><p><strong>3. Rider Health & Safety</strong></p><br><ul><li><p>Lead initiatives to reduce rider accidents and improve overall road safety performance.</p><br></li><li><p>Drive vehicle safety programs, including safety gear, equipment standards, and partnerships with vehicle/OEM providers.</p><br></li><li><p>Own the practical training area at the Academy, including its upkeep, maintenance, and safe operation.</p><br></li><li><p>Design, implement, and continuously improve rider safety initiatives, protocols, and compliance with local road-safety regulations.</p><br></li><li><p>Lead incident investigation and reporting, coordinating with insurance and compliance stakeholders as needed.</p><br></li><li><p>Support the team in delivering practical, hands-on training when required.</p><br></li></ul><br>Qualifications<br><p><strong>What did we order?</strong></p><br><ul><li>5–8 years experience in managing large distributed workforce</li><li>Experience reducing attrition or building engagement programs</li><li>Strong analytical skills (Excel / dashboards)</li><li>Experience managing cross-functional stakeholders</li><li>Experience launching incentive or loyalty initiatives</li><li>Field-oriented personality</li><li>Experience building B2B partnerships (banks, telecom, gyms, retail)</li><li>Background in logistics, ride-hailing, or FMCG field ops</li><li>Experience in loyalty program design</li><li>Commercial mindset (negotiation skills)</li></ul><br><br> </div>
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<br>About the opportunity<br><p><strong>What's on your plate?</strong></p><br><br><p><strong>1. Rider Training & Onboarding</strong></p><br><br><ul><li><p>Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs.</p><br><br></li><li><p>Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders.</p><br><br></li><li><p>Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective.</p><br><br></li><li><p>Identify and pilot creative, modern training delivery formats (e.g. digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools).</p><br><br></li><li><p>Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings.</p><br><br></li><li><p>Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification.</p><br><br></li><li><p>Track and report on training KPIs to leadership, and manage the training budget.</p><br><br></li><li><p>Step in personally to deliver theoretical training sessions when needed.</p><br><br></li></ul><p><strong>2. Rider Engagement</strong></p><br><br><ul><li><p>Develop and execute initiatives that improve overall rider satisfaction and long-term retention.</p><br><br></li><li><p>Continuously strengthen the rider value proposition in line with market and competitor benchmarks.</p><br><br></li><li><p>Build and manage partnerships and deals with third-party vendors to provide meaningful benefits and discounts to riders.</p><br><br></li><li><p>Own rider communication channels and messaging strategy, ensuring riders are informed, heard, and engaged.</p><br><br></li><li><p>Establish structured feedback loops (surveys, focus groups, town halls) to capture the voice of the rider and feed insights into Operations and Product.</p><br><br></li><li><p>Plan and execute rider-facing marketing campaigns and initiatives across social media and other channels.</p><br><br></li><li><p>Design and deliver creative rider events and recognition/rewards programs that build community and loyalty.</p><br><br></li></ul><p><strong>3. Rider Health & Safety</strong></p><br><br><ul><li><p>Lead initiatives to reduce rider accidents and improve overall road safety performance.</p><br><br></li><li><p>Drive vehicle safety programs, including safety gear, equipment standards, and partnerships with vehicle/OEM providers.</p><br><br></li><li><p>Own the practical training area at the Academy, including its upkeep, maintenance, and safe operation.</p><br><br></li><li><p>Design, implement, and continuously improve rider safety initiatives, protocols, and compliance with local road-safety regulations.</p><br><br></li><li><p>Lead incident investigation and reporting, coordinating with insurance and compliance stakeholders as needed.</p><br><br></li><li><p>Support the team in delivering practical, hands-on training when required.</p><br><br></li></ul><br>What you need to be successful<br><p><strong>What did we order?</strong></p><br><br><br><ul><li>5–8 years experience in managing large distributed workforce</li><li>Experience reducing attrition or building engagement programs</li><li>Strong analytical skills (Excel / dashboards)</li><li>Experience managing cross-functional stakeholders</li><li>Experience launching incentive or loyalty initiatives</li><li>Field-oriented personality</li><li>Experience building B2B partnerships (banks, telecom, gyms, retail)</li><li>Background in logistics, ride-hailing, or FMCG field ops</li><li>Experience in loyalty program design</li><li>Commercial mindset (negotiation skills)</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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<span>The Hospitality & Guest Experience Manager is the custodian of the club's member and guest experience.<br> Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club.<br> Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.<br> Working cross-functionally, the Hospitality & Guest Experience Manager champions a culture of genuine hospitality, proactively anticipates member needs, and continuously elevates the club experience through attention to detail, service innovation, and operational excellence.<br> Responsibilities 1.<br> Member & guest experience Build meaningful relationships with members, understanding their preferences, expectations, and feedback Ensure every member interaction reflects the standards of a luxury private club Personally engage with members throughout the club, maintaining a visible presence across facilities Resolve member concerns promptly, professionally, and with a service recovery mindset Identify opportunities to surprise and delight members through personalised experiences Act as the primary hospitality ambassador for members, guests, VIPs, and visiting delegations 2.<br> Hospitality operations & service excellence Establish, implement, and continuously improve hospitality standards across all member-facing areas Conduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spaces Ensure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readiness Develop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practices Monitor daily operations to ensure a seamless member journey across every department 3.<br> Cross-functional service leadership Partner closely with Food & Beverage, Golf Operations, Facilities, Housekeeping, Events, Membership, and Reception teams to deliver a unified member experience Coordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functions Identify service gaps and lead cross-department initiatives to improve the overall club experience Promote collaboration and accountability for service excellence across the organisation 4.<br> Quality assurance & continuous improvement Develop and monitor guest experience KPIs, member satisfaction metrics, and service quality standards Conduct regular mystery audits and operational walkthroughs Analyse member feedback, complaints, and trends to identify improvement opportunities Lead service improvement projects and monitor implementation across departments Benchmark the club against leading luxury hospitality and private club standards 5.<br> Training & service culture Champion a hospitality-first culture throughout the organisation Design and deliver customer service training programmes for all member-facing employees Coach managers and supervisors on luxury service delivery and member engagement Reinforce standards through regular observations, coaching, and feedback Recognise and celebrate exceptional service across teams 6.<br> Club ambience & member engagement Oversee the overall atmosphere and presentation of the club to ensure a welcoming, refined, and memorable environment Work with Marketing, Membership, and Events teams to enhance member engagement initiatives Support the delivery of exclusive member experiences and hospitality activations Ensure seasonal décor, signage, music, amenities, and service touches align with the club's premium positioning Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline 5–8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinations Proven experience in guest relations, front office, hospitality operations, or luxury service management Strong understanding of luxury hospitality standards, member experience, and service excellence frameworks Experience leading cross-functional service improvement initiatives Exceptional interpersonal, communication, and relationship-building skills Comfortable engaging with senior executives, VIPs, members, and international guests Experience designing service standards and delivering hospitality training is highly desirable</span> </div>
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<span><br>POSITION SUMMARY<br>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>High school diploma or GED; 1 year experience in the housekeeping or related professional area.<br>OR<br>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>Ensures knowledge and understanding of OSHA regulations are up to date.<br>Oversees all lost and found procedures.<br>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. <br>Inventories stock to ensure adequate supplies.<br>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>Works effectively with the Engineering department on guest room maintenance needs.<br>Understands and complies with loss prevention policies and procedures.<br>Ensures all employees have proper supplies, equipment and uniforms.<br>Assists in supervising an effective inspection program for all guestrooms and public space.<br>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>Assists in the review of comment cards and guest satisfaction results with employees.<br>Sets a positive example for guest relations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</p><p></p></section>
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<p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p>
<p>This position is based at Downtown Rotana.</p>
<p>As an Information Technology Manager you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as:<br><br>• Serve as primary contact for all servicing of computer PC hardware<br>• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts<br>• Maintain a sufficient inventory of computer related supplies<br>• Maintain a log of all computer hardware and a log of all services calls on computer hardware<br>• Manage the configuration records, programme files and data files on the computer system<br>• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions<br>• Install and test corporate approved programme changes to the hotel computer systems<br>• Investigate and report software problems to the vendor, or MIS regional, area or corporate office<br>• Train selected hotel employees to take on major responsibilities of system managing in his absence<br>• Maintain technical and user documentation, system reports and newsletters<br>• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology</p> </div>
<div ><font face="arial"><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >In this role, you will provide strategic input and lead the implementation of the Talent Management strategy, ensuring the design, execution, and management of key processes to attract, select, integrate, engage, and retain top talent. You will be responsible for establishing and maintaining robust HR performance controls across the MENA region, driving a holistic performance management approach in alignment with DHL Express Global and DPDHL policies and regulations. Additionally, you will lead the Employee Opinion Survey (EOS) and Great Place to Work (GPTW) initiatives for Express MENA, ensuring effective analysis, follow-up activities, and actions that contribute to overall business success. A key aspect of your role will be to drive Employee Engagement programs that enhance workplace culture, foster high performance, and deliver measurable business impact. You will also define and integrate the MENA strategy for Diversity, Equity, Inclusion & Belonging (DEIB) and Health & Wellbeing.</span></p><p ><span ><br></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong><span >Talent Management</span></strong></p><ul><li><span >Support the MENA business with Talent Acquisition, selection and Onboarding processes and tools for new employees.</span></li><li><span >Develop and lead consistent implementation of Talent Management (TM) initiatives and programs including elements such as frameworks, integration with other processes, key initiatives and budgets to educate, motivate and engage employees across levels.</span></li><li><span >Ensure preparation and provide regular TM dashboards and track talent initiatives.</span></li><li><span >Identify critical roles that are vital to company and define a solid plan for filling these roles with capable people.</span></li><li><span >Track and analyze talent pool data to raise awareness and identify shortages (current or anticipated) in key markets/regions. Work collaboratively with country’s/regions to fill these gaps.</span></li><li><span >Develop and drive MENA Talent Management practices throughout the Express Business unit in the region, ensuring that the talent management practices are consistent and adhere to DPDHL guidelines.</span></li></ul><p ><strong><span >Performance Management</span></strong></p><ul><li><span >Prepare and facilitate Executive/Employee Development LEADS Reviews and dialogues with Business Managers.</span></li><li><span >Develop and oversee execution of LEADS succession planning tools and processes for key roles.</span></li><li><span >Design and roll out professional development paths for high potential and implement Individual Development Plans (IDPs) to all employees.</span></li><li><span >Track development opportunities, consult and advise on the application and use of career planning tools and frameworks to Business Managers.</span></li><li><span >Resolve complex issues related to TM, integration of key processes and data analytics.</span></li><li><span >Keep up to date with industry best practices and enhance TM process and system effectiveness through process improvements.</span></li><li><span >Drive continuous Improvement in the Performance Management processes.</span></li><li><span >Use MYTW tool to drive the administration and analytics.</span></li></ul><p ><strong><span >Employee Voice</span></strong></p><ul><li><span >Support the regional HR Managers in Managing the full project life cycle for EOS Survey, GPTW, covering all MENA Express employees (incl. set-up, execution and follow-up processes, communication into the region, data management, reporting and follow-ups to MENA Express Board members).</span></li><li><span >Manage the Employee Engagement agenda for the region and coordinate implementation of frameworks, training and tools (e.g. Recognition framework).</span></li><li><span >Leading the deep dive analysis & integrating all sources of the Employee Voice to come forward with advice for actions at regional & country level.</span></li><li><span >Support the region in Driving the statistical analysis and research on EOS KPIs / GPTW and eNPA for Employee engagement & business results and use outcomes to challenge regional and country management teams on leadership behavior and change activities.</span></li></ul><p ><strong><span >Employee Engagement: </span></strong></p><ul><li><span >Oversee design and implementation of DEIB strategy for MENA, providing thought leadership to shape and refine the Global & Corporate DEIB strategy with clear KPIs.</span></li><li><span >Responsibility for the Internal Employer Branding agenda and topics.</span></li><li><span >Support the MENA with rolling out and planning EOY events and major celebrations to boost employee engagement.</span></li><li><span >Define the Health & Well Being strategy for MENA and translate into action at regional & local level.</span></li><li><span >Leading Can Do initiatives and DHLs Got Heart for the region.</span></li></ul><p ><strong><span >People Management</span></strong></p><ul><li><span >Develop strong (virtual) relationships with the local HRD professionals within MENA to drive their strategies on various topics.</span></li><li><span >Support and develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span >Lead a team of HRD professionals.</span></li></ul><div><span ><br></span></div><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li>Minimum 8 years in an HR role.<span ></span></li><li>Degree-level qualification on Human Resources is desirable. <span ></span></li><li>Extensive HR experience in MENA, matrix organization with Stakeholder at different levels. <span ></span></li><li><span >Strong project management capability and skills with the ability to multitask in changing environments.</span></li><li><span >Ability to prioritize in a complex environment.</span></li><li><span >Maintain a high degree of cultural sensitivity.</span></li><li><span >Proven ability to identify and analyze trends from both business and HR management information.</span></li><li><span >Proven ability to establish credibility and be able to influence at senior levels.</span></li><li><span >Effective communication skills with a diverse spectrum of levels and groups of people .</span></li><li><span >Ability to constructively challenge, negotiate, and clearly explain in situations where needed. </span></li><li><span >Capable of building collaborative relationships.</span></li><li><span >Possess a strong presence with the ability to impact and influence local HR people.</span></li><li><span >Possess strong business acumen and process skills.</span></li><li><span >High customer orientation and able to build relationships.</span></li><li><span >Strategic thinking capabilities and at the same time strong execution skilled to meet annual targets.</span></li><li><span >Hands-on mentality, proactive.</span></li><li><span >Sound business judgment when developing and implementing HR development.</span></li></ul><div><span ><br></span></div><p ><span ></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></font></div>
Role Description We are seeking a results-driven Regional Sales Manager / Business Development Director / Commercial Manager to lead business growth initiatives, expand market presence, and strengthen customer relationships across multiple markets. This role is responsible for developing and executing commercial strategies that drive revenue growth, identify new business opportunities, and maximize long-term profitability while ensuring alignment with organizational objectives. The successful candidate will develop strategic sales plans, identify emerging market trends, evaluate competitive landscapes, and establish initiatives that increase market share and business performance. You will build and maintain strong relationships with key clients, distributors, channel partners, and stakeholders while identifying opportunities to expand existing accounts and acquire new customers. Key responsibilities include leading business development activities, generating qualified sales opportunities, negotiating commercial agreements, preparing proposals, managing contract discussions, and closing high-value business opportunities. You will oversee the entire sales cycle, from prospecting and pipeline development to contract execution and post-sales relationship management. The role involves collaborating closely with marketing, operations, finance, product development, customer success, and executive leadership to deliver integrated commercial solutions that meet customer needs and support sustainable growth. You will analyze customer requirements, recommend tailored solutions, and ensure high levels of customer satisfaction throughout the engagement process. You will monitor sales performance, revenue trends, profitability, forecasting accuracy, and key performance indicators to support informed business decisions. Responsibilities include preparing sales reports, commercial forecasts, market analyses, pricing strategies, and business presentations for senior management. You will identify new market segments, evaluate partnership opportunities, explore strategic alliances, and support product or service expansion initiatives. Continuous assessment of industry developments, customer behavior, and competitor activities will be essential to maintain a competitive advantage and adapt commercial strategies accordingly. The position also includes leading, mentoring, and motivating sales and business development teams by promoting collaboration, accountability, and performance excellence. You will establish sales objectives, monitor progress, provide coaching, and encourage continuous improvement to achieve organizational goals. You will ensure compliance with company policies, commercial standards, contractual obligations, and ethical business practices while managing commercial risks and protecting the organization's interests. Continuous process improvement, customer-centric thinking, and innovation are expected to enhance operational efficiency and strengthen long-term business success. Qualifications Strong understanding of sales management, business development, and commercial strategy principles. Knowledge of market analysis, customer acquisition, account management, and revenue growth strategies. Ability to develop and execute strategic sales plans aligned with business objectives. Excellent negotiation, presentation, and commercial communication skills. Strong relationship-building abilities with clients, partners, distributors, and internal stakeholders. Familiarity with CRM platforms, sales reporting tools, and pipeline management systems. Knowledge of pricing strategies, contract management, proposal development, and commercial negotiations. Strong analytical skills with the ability to interpret market data, sales metrics, and financial reports. Understanding of forecasting, budgeting, profitability analysis, and performance measurement. Ability to identify new business opportunities and develop sustainable growth strategies. Strong leadership, coaching, and team development capabilities. Excellent organizational and project management skills with the ability to manage multiple priorities. Ability to collaborate effectively across cross-functional teams and support business initiatives. Customer-focused mindset with strong problem-solving and decision-making abilities. High level of professionalism, integrity, and accountability in commercial operations. Adaptability to changing market conditions and evolving business priorities. Commitment to continuous learning, innovation, and delivering exceptional business results. Strong business acumen with the ability to balance customer needs and organizational objectives.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>What's on your plate? 1. Rider Training & Onboarding Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs. Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders. Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective. Identify and pilot creative, modern training delivery formats (e.g. digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools). Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings. Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification. Track and report on training KPIs to leadership, and manage the training budget. Step in personally to deliver theoretical training sessions when needed. 2. Rider Engagement Develop and execute initiatives that improve overall rider satisfaction and long-term retention. Continuously strengthen the rider value proposition in line with market and competitor benchmarks. Build and manage partnerships and deals with third-party vendors to provide meaningful benefits and discounts to riders. Own rider communication channels and messaging strategy, ensuring riders are informed, heard, and engaged. Establish structured feedback loops (surveys, focus groups, town halls) to capture the voice of the rider and feed insights into Operations and Product. Plan and execute rider-facing marketing campaigns and initiatives across social media and other channels. Design and deliver creative rider events and recognition/rewards programs that build community and loyalty. 3. Rider Health & Safety Lead initiatives to reduce rider accidents and improve overall road safety performance. Drive vehicle safety programs, including safety gear, equipment standards, and partnerships with vehicle/OEM providers. Own the practical training area at the Academy, including its upkeep, maintenance, and safe operation. Design, implement, and continuously improve rider safety initiatives, protocols, and compliance with local road-safety regulations. Lead incident investigation and reporting, coordinating with insurance and compliance stakeholders as needed. Support the team in delivering practical, hands-on training when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What did we order? 5 8 years experience in managing large distributed workforce Experience reducing attrition or building engagement programs Strong analytical skills (Excel / dashboards) Experience managing cross-functional stakeholders Experience launching incentive or loyalty initiatives Field-oriented personality Experience building B2B partnerships (banks, telecom, gyms, retail) Background in logistics, ride-hailing, or FMCG field ops Experience in loyalty program design Commercial mindset (negotiation skills)</p><p></p></section>