Joomla Jobs in Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.</span></p><br><p><span>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.</span></p><br><p><span>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.</span></p><br><p><span>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.</span></p><br> <br> <br><br> Responsibilities <br> <p><b><span>Technology Operations Leadership &amp; Service Management</span></b></p><br><ul><li><p><span>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.</span></p><br></li><li><p><span>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.</span></p><br></li><li><p><span>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.</span></p><br></li></ul><p><b><span>Enterprise Applications &amp; Digital Platforms</span></b></p><br><ul><li><p><span>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.</span></p><br></li><li><p><span>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.</span></p><br></li><li><p><span>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.</span></p><br></li><li><p><span>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.</span></p><br></li></ul><p><b><span>Hybrid Multi-Cloud &amp; Public Cloud Operations</span></b></p><br><ul><li><p><span>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).</span></p><br></li><li><p><span>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.</span></p><br></li><li><p><span>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.</span></p><br></li></ul><p><b><span>Infrastructure, Platforms &amp; End-User Operations</span></b></p><br><ul><li><p><span>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.</span></p><br></li><li><p><span>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.</span></p><br></li><li><p><span>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.</span></p><br></li><li><p><span>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.</span></p><br></li></ul><p><b><span>DevOps, Kubernetes, Automation &amp; Observability</span></b></p><br><ul><li><p><span>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.</span></p><br></li><li><p><span>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.</span></p><br></li><li><p><span>Drive automation across deployments, reporting, compliance, monitoring, and recovery.</span></p><br></li></ul><p><b><span>Governance, Risk, Audit, Compliance &amp; Security Alignment</span></b></p><br><ul><li><p><span>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.</span></p><br></li><li><p><span>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.</span></p><br></li><li><p><span>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.</span></p><br></li></ul><p><b><span>Budget, Vendor, Asset &amp; Lifecycle Management</span></b></p><br><ul><li><p><span>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.</span></p><br></li><li><p><span>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.</span></p><br></li><li><p><span>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.</span></p><br></li></ul><p><b><span>Internet Protocol (IP) Operations</span></b></p><br><ul><li><p><span>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.</span></p><br></li><li><p><span>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.</span></p><br></li><li><p><span>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.</span></p><br></li><li><p><span>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.</span></p><br></li></ul><p><span>Perform any other tasks as requested.</span></p><br> <br> <br><br> Required qualifications &amp; Experience <br> <p>Qualifications:</p><br><p><span>Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span></p><br><p><span>ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span></p><br><p><span>Experience:</span></p><br><p>8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</p><br><p>Skills and Knowledge:</p><br><p>Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</p><br><p>•Technology Operations Management</p><br><p>•Cloud and Hybrid Multi-Cloud Operations</p><br><p>•IT Service Management</p><br><p>•Incident, Problem, Change and Release Management</p><br><p>•Service Desk and End-User Support</p><br><p>•Infrastructure and Platform Lifecycle Management</p><br><p>•Database and Integration Operations</p><br><p>•Backup, Disaster Recovery and Business Continuity</p><br><p>•DevOps, Kubernetes and Automation</p><br><p>•Enterprise Application Maintenance and Operations</p><br><p>•Governance, Risk, Compliance and Audit Readiness</p><br><p>•Vendor, Contract, Budget and Cost Optimization</p><br><p>•Business Technical Awareness and Stakeholder Management</p><br> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance ,&nbsp;responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the &nbsp;GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS &amp; GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details.&nbsp;</li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.&nbsp;</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Profile summary</strong><br> The IT Associate is responsible for supporting the organization's digital transformation by developing and maintaining business applications, automating processes, and implementing data-driven reporting solutions within the Project Controls Department. The role works closely with engineers, planners, and project managers to improve operational efficiency through technology, process optimization, and effective IT support.</p> <h4>Key responsibilities</h4> <ul> <li>Support digital transformation and system integration initiatives across the organization.</li> <li>Develop, maintain, and enhance business applications based on operational requirements.</li> <li>Design, implement, and maintain KPI dashboards and reporting solutions.</li> <li>Automate workflows and streamline processes within the Planning & Project Controls Department.</li> <li>Provide technical support, troubleshooting, and system maintenance for departmental applications.</li> <li>Collaborate with engineers, planners, and project managers to identify business needs and deliver effective IT solutions.</li> <li>Analyze existing processes and recommend technology improvements to enhance productivity and accuracy.</li> <li>Prepare technical documentation, user manuals, and training materials.</li> <li>Perform additional duties and special assignments as directed by the General Manager – Project Controls.</li> </ul> <h4>Qualifications, skills & experience</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Experience with process automation tools and workflow optimization.</li> <li>Knowledge of data analysis, KPI reporting, and dashboard development.</li> <li>Familiarity with project planning and project controls systems.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Strong communication, stakeholder management, and teamwork skills.</li> <li>Ability to work independently while managing multiple priorities.</li> <li>Proactive approach to identifying and implementing technology improvements.</li> <li>Experience in application development, system support, or IT operations.</li> <li>Hands-on experience with business process automation and reporting tools.</li> <li>Experience supporting multidisciplinary teams in a project-based environment is preferred.</li> <li>Exposure to engineering, construction, or project controls environments is an advantage.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Leads the strategy, installation, deployment, security, and ongoing management of all technology infrastructure for the luxury property during its pre-opening phase and into full operations. The role acts as the primary technical authority ensuring all hotel infrastructure meets Kempinski brand standards, local data regulations, and municipal compliance.<br><br><strong>Pre-Opening Technology Deployment &amp; Handover</strong><br><ul><li>Oversee the complete lifecycle of IT setup, including hardware installation, software configuration, system integration, and rigorous testing prior to launch.</li><li>Deploy core hospitality systems: <strong>Opera PMS</strong>, <strong>Simphony POS</strong>, Revenue Management Systems (RMS), Electronic Keycard Access, Guest Wi-Fi (HSIA), PABX/Telephony, and IPTV systems.</li><li>Work closely with MEP contractors, network consultants, and site developers during cable laying, server room setup, network rack installation, and commissioning.</li></ul><strong>Infrastructure, Uptime &amp; Operations</strong><br><ul><li>Design and implement local high-availability network architectures (Cisco networking, Microsoft Server environments, VLANs, and firewall configurations).</li><li>Establish preventive maintenance and 24/7 technical support operations to ensure continuous system uptime across guest and Back-of-House (BOH) zones.</li></ul><strong>Data Security, Compliance &amp; Disaster Recovery</strong><br><ul><li>Implement end-to-end cybersecurity protocols, role-based access controls, data backup frameworks, and business continuity/disaster recovery plans.</li><li>Ensure strict adherence to Kempinski corporate IT standards, PCI-DSS payment security compliance, and Bahrain local data protection regulations.</li></ul><strong>Vendor, Procurement &amp; Budget Management</strong><br><ul><li>Administer vendor SLAs, software licensing, system warranties, and maintenance contracts.</li><li>Manage departmental Operating Expenses (OpEx) and pre-opening Capital Expenditure (CapEx) budgets for all hardware and tech acquisitions.</li></ul>&nbsp;<strong>User Support, Training &amp; Team Leadership</strong><br><ul><li>Recruit, onboard, and train the IT support team.</li><li>Establish helpdesk workflows and deliver hotel-wide staff training on PMS/POS usage, core operational software, and cybersecurity awareness.</li></ul> </div>

<p><h4>Introduction:</h4> <p>The Canadian School Bahrain is a leading educational institution based in Bahrain. We are committed to providing our students with an exceptional learning experience that prepares them for success in the global community. Our school offers a comprehensive curriculum that follows the British Columbia, Canada curriculum, and we are currently seeking a qualified IT Teacher to join our team.</p> <h4>Position:</h4> <p>We are looking for an experienced Information Technology Teacher/ADST Teacher who will be responsible for teaching high school students using the Canada curriculum. The successful candidate will have at least 2 years of teaching experience and hold a bachelor's degree in education with a valid teaching license.</p> <h4>Skills and Qualifications:</h4> <ul> <li>A bachelor's degree in education or related field</li> <li>At least 4 years of teaching experience</li> <li>Excellent communication skills both written and verbal</li> <li>Strong organizational skills with attention to detail</li> <li>Ability to work collaboratively as part of a team</li> </ul> <h4>Values and Attitudes:</h4> <p>At International School Canadian School Bahrain, we value diversity, respect, integrity, excellence, innovation, collaboration, accountability, and responsibility. As such, we expect all members of staff including teachers to uphold these values while carrying out their duties.</p> <p>If you meet these requirements and share our passion for education please submit your application today!</p></p><p></p>

<p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for IT Executive with 2 to 3 years of prior experience in the hotel industry.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong><br>At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.</p><br><br><p>You will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.<br><strong>Key Responsibilities</strong></p><br><br><ul><li><p>End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.</p><br><br></li><li><p>Personal Device &amp; Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.</p><br><br></li><li><p>Smart Ecosystems &amp; AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.</p><br><br></li><li><p>CCTV &amp; ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.</p><br><br></li><li><p>Network &amp; Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.</p><br><br></li><li><p>Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.</p><br><br></li><li><p>Documentation &amp; Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.<br></p><br><br></li></ul><p><strong>Qualifications</strong></p><br><br><ul><li><p>Bachelor's degree in Computer Science, Information Technology or a related field.</p><br><br></li><li><p>Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.</p><br><br></li><li><p>Strong knowledge of hardware and software systems, including Windows and Microsoft Office.</p><br><br></li><li><p>Experience with troubleshooting network connectivity and performance issues.</p><br><br></li><li><p>Knowledge of security protocols and best practices.</p><br><br></li><li><p>Excellent communication and interpersonal skills.</p><br><br></li><li><p>Ability to work independently and in a team environment.</p><br><br></li><li><p>Proactive and able to prioritize tasks effectively.</p><br><br></li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong></p><br><br><p>The role is responsible for supporting, securing, and maintaining the Group's IT infrastructure, networks, cloud services, and cybersecurity applications. The position works with the IT Infrastructure &amp; Technology Manager, internal teams, SOC/CISO functions, and service providers to ensure reliable operations, effective security controls, and timely resolution of infrastructure and security issues.</p><br><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Design, configure, and install various network devices like routers, switches, firewalls, and VPNs. Handle the physical and logical layout of the network, including both Local Area Networks (LANs) and Wide Area Networks (WANs).</p><br><br></li><li><p>Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.</p><br><br></li><li><p>Perform regular maintenance, system upgrades, and patch management to ensure all network hardware and software are up-to-date and functioning properly. Conduct capacity planning to ensure the network can handle future growth.</p><br><br></li><li><p>Manage and maintain IP telephony and voice communication systems across departments.</p><br><br></li><li><p>Provide Tier 2 or 3 support for network and infrastructure-related issues, diagnosing and resolving problems related to connectivity, performance, and outages. Work with other IT teams and end-users to resolve issues.</p><br><br></li><li><p>Support the design, implementation, and management of IT infrastructure &amp; Voice systems, including on-premises servers, Storages, networks and cloud services.</p><br><br></li><li><p>Provide technical support and guidance to team members and other departments/Projects.</p><br><br></li><li><p>Implement and maintain network security measures, including firewall rules, access controls, and security policies. Monitor for security threats, identify vulnerabilities, and respond to security incidents. Work with SOC and CISO team to close any security gaps identified as per the criticality measures.</p><br><br></li><li><p>Manage and configure firewalls, switches, and routers to maintain network security and efficiency.</p><br><br></li><li><p>Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.</p><br><br></li><li><p>Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.</p><br><br></li><li><p>Maintain documentation for infrastructure configurations, processes, and procedures.</p><br><br></li><li><p>Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.</p><br><br></li><li><p>Monitor security alerts and infrastructure events in coordination with the SOC, investigate assigned alerts, and support containment, remediation, escalation, and closure based on criticality.</p><br><br></li><li><p>Coordinate vulnerability assessments, patching, secure configuration, access reviews, and remediation evidence to close identified security gaps.</p><br><br></li><li><p>Support identity, endpoint, email, network, and cloud security controls, including MFA, VPN access, privileged access, EDR/antivirus, logging, and infrastructure hardening.</p><br><br></li><li><p>Maintain security records, incident documentation, configuration baselines, and audit evidence required for compliance reviews and management reporting.</p><br><br></li><li><p>Manage and maintain the Group's cybersecurity applications and services, coordinate with security vendors and managed service providers, monitor service performance, support renewals and upgrades, and ensure timely resolution of security-related issues.</p><br><br></li></ul><ul><li><p>End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.</p><br><br></li><li><p>Personal Device &amp; Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.</p><br><br></li><li><p>Smart Ecosystems &amp; AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.</p><br><br></li><li><p>CCTV &amp; ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.</p><br><br></li><li><p>Network &amp; Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.</p><br><br></li><li><p>Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.</p><br><br></li><li><p>Documentation &amp; Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.</p><br><br></li></ul><br><p><strong>Qualifications</strong></p><br><br><ul><li><p>Bachelor's degree in Computer Science, Information Technology or a related field.</p><br><br></li><li><p>Minimum of 5 years of experience in supporting infrastructure, including switches, firewalls, and cloud infrastructure security.</p><br><br></li><li><p>Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networks, servers, storage, virtualization, firewalls, VPNs, and high-availability environments.</p><br><br></li><li><p>Experience with security monitoring, log review, alert triage, incident response support, vulnerability remediation, patch management, and infrastructure hardening.</p><br><br></li><li><p>Knowledge of security protocols and best practices.</p><br><br></li><li><p>Working knowledge of Active Directory, Microsoft 365, Azure, MFA, privileged access, endpoint protection, email security, secure remote access, and cloud security controls.</p><br><br></li><li><p>Experience with infrastructure monitoring, endpoint management, and service management tools such as ManageEngine, SolarWinds, Nagios, or equivalent platforms.</p><br><br></li><li><p>Ability to support security policies, risk remediation, audits, compliance reviews, and maintenance of accurate technical and security documentation.</p><br><br></li><li><p>Working knowledge of backup monitoring, restore testing, disaster recovery, and infrastructure resilience.</p><br><br></li><li><p>Basic PowerShell or Python knowledge, with strong analytical and Tier 2/3 troubleshooting skills.</p><br><br></li><li><p>Ability to coordinate with technology vendors, security solution providers, and managed service partners, manage support cases and escalations, review service deliverables, and ensure effective operational support.</p><br><br></li><li><p>Strong written and verbal communication skills with the ability to work effectively with users, vendors, auditors, SOC, CISO, and technical teams.</p><br><br></li><li><p>Experience with Avaya or other enterprise voice systems, SIP trunking, IP telephony, and call center environments is preferred.</p><br><br></li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The IT Manager leads the strategy, deployment, maintenance, and security of all hotel technology infrastructure, ensuring seamless operational systems, high data protection standards, and robust network environments, including full IT architecture setup during the pre-opening phase.&nbsp;<br><br><ul><li><strong>Pre-Opening Technology Deployment:</strong> Oversee the installation, configuration, testing, and integration of core hotel systems (PMS, POS, RMS, Keycards, Guest Wi-Fi, PABX, IPTV, Network Infrastructure, and Cyber Security) prior to launch.</li><li><strong>Systems Maintenance &amp; Support:</strong> Ensure 24/7 stability, performance, and uptime across all hardware, software, server environments, and hotel networks.</li><li><strong>Data Security &amp; Compliance:</strong> Implement cybersecurity protocols, access controls, data backup frameworks, and disaster recovery plans in compliance with corporate standards and local data protection regulations.</li><li><strong>Vendor &amp; Budget Management:</strong> Manage IT vendor SLAs, software licensing, tech procurement contracts, and departmental operating and capital expenditure (CapEx) budgets.</li><li><strong>User Support &amp; Training:</strong> Provide technical troubleshooting, manage helpdesk operations for hotel staff, and deliver user training on core system usage and cybersecurity awareness.<br></li></ul> </div>

<p>Capital School is looking for an Design &amp; Technology Technician. Job Purpose To provide effective technical and practical support to the Design &amp; Technology department, enabling high-quality teaching and learning. The postholder will assist DT teachers during lessons, prepare teaching materials and resources, support CAD/CAM activities, manage equipment and orders, and promote excellent Health &amp; Safety practice within workshops and learning spaces. Key Responsibilities Classroom &amp; Curriculum Support Support DT teachers during practical lessons to ensure safe, effective delivery of learning activities. Prepare, set up, and clear away tools, materials, equipment, and resources for lessons. Assist students under teacher direction during practical activities where appropriate. Support differentiation by preparing resources suited to varying student needs and abilities. Maintain a well-organised and engaging learning environment. CAD/CAM &amp; Technical Support Support the operation and maintenance of CAD/CAM equipment (e.g., laser cutters, 3D printers, CNC machines) where applicable. Assist in preparing digital files and materials for student projects. Provide technical support to staff and students using design software and digital manufacturing tools. Training in CAD/CAM systems will be provided where required. Resources, Stock &amp; Orders Monitor and maintain inventory of tools, materials, and consumables. Prepare and process departmental orders in line with school procedures. Maintain accurate records of equipment and resources. Source materials and liaise with suppliers as directed by the Head of Department. Health &amp; Safety Promote and maintain high standards of Health &amp; Safety across all DT spaces. Ensure tools, machinery, and equipment are maintained and used safely. Support risk assessments and ensure compliance with school safety procedures. Maintain tidy, safe, and compliant workshop environments. Support regular safety checks and report any hazards promptly. General Department Support Assist with displays, exhibitions, and student showcases. Support extracurricular activities and school events related to DT where required. Contribute to the smooth daily running of the department. Undertake other reasonable duties as directed by the Head of Department or Senior Leadership.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Person Specification</strong> Essential Strong organisational skills and attention to detail. Ability to work collaboratively within a school environment. Good practical skills and an interest in Design &amp; Technology. Awareness of Health &amp; Safety practices in practical environments. Good communication and interpersonal skills. Desirable Experience working in a school, workshop, or technical environment. Knowledge or experience of CAD/CAM systems and digital manufacturing. Experience managing stock or resources.</p><p><strong>Professional Development</strong> Training will be provided in CAD/CAM systems and relevant technical equipment where required. Ongoing professional development opportunities aligned with departmental and school needs.</p><p><strong>Safeguarding</strong> Capital School Bahrain is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undergo relevant background checks in line with school policy.</p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Result Areas:&nbsp;</p><br><ol><li>Contribute to the development and implement strategies for containment and recovery, including advanced forensics and mitigating actions to contain malicious activity. Facilitate further remedial actions and identification of threat campaigns to strengthen the overall security posture.&nbsp;</li><li>Prioritize and manage actions during incident response, carry out analysis for the containment of cybersecurity incidents, and communicate any special requirements of high severity incidents to internal stakeholders to ensure comprehensive threat mitigations.&nbsp;</li><li>Respond to incidents raised by Security Operations Analysts by following Bapco Energies’ Incident Response process. Carry out advanced technical tasks such as forensics and malware reverse-engineering to identify threat scope and remediate the most difficult incidents to restore the services.&nbsp;</li><li>Perform regular vulnerability assessments to assess the effectiveness of security systems. Isolate and remediate areas of weakness to ensure continuous and optimal protection for integrity and availability.&nbsp;</li><li>Review alerts, threat intelligence and other security data, and perform Threat Hunting to identify threats and take the appropriate steps to eliminate them.&nbsp;</li><li>Develop incident playbooks, custom scripts, or utility applications to process repetitive tasks and increase CDC/NOC team productivity; develop use cases to support CDC operations.&nbsp;</li><li>Support the creation of business continuity/disaster recovery plans, including conducting disaster recovery tests, publishing test results, and making changes necessary to address deficiencies for ensuring the business continuity</li><li>Assist in the design of systems security infrastructure and provide technical security guidance as needed for projects.</li><li>Participate in development of security plans, risk assessment plans, business continuity plans, incident response plans, and cybersecurity policies and standards</li><li>Train and mentor CDC/NOC analysts in utilizing security tools and understanding security threats and intelligence.</li></ol><br>Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.<br>Responsibilities:<br><p>Communications and Working Relationships:&nbsp;</p><br><p>Internal</p><br><ul><li><p>Interacts frequently with Manager Cyber Defense Center to discuss operational issues and to provide daily status updates for ongoing work, as well as other relevant compliance reports and performance metrics as required.&nbsp;</p><br></li><li><p>Communicates regularly and aligns actions with all IT/OT technical groups to ensure that all systems and networks are operated securely.&nbsp;</p><br></li><li><p>Liaises with other IT/OT groups and ITD sections and – if needed - with business units, to identify and validate attempts at intrusion or compromise, and provides high quality investigation and response actions.&nbsp;</p><br></li><li><p>Liaises closely with IT Governance section to ensure that all formally documented processes, policies, procedures, and guidelines remain commensurate with the current security threat environment.</p><br></li></ul><p>External</p><br><ul><li><p>Acts as focal point of communication with relevant service providers in the event of high severity Incident Response.&nbsp;</p><br></li><li><p>Liaises with cybersecurity agencies to collect and exchange threat intelligence and coordinate incident response activities.&nbsp;</p><br></li><li><p>Works with vendors to ensure any upgrades or patches to security solutions are implemented in a timely manner.</p><br></li></ul><br>Qualifications:<br><ul><li><p>Minimum 6–8 years of experience in cybersecurity, with a strong focus on security operations, incident response, threat hunting, or related domains.</p><br></li><li>Bachelor’s degree in Computer Science, Information Security, or a related field. Relevant industry certifications (e.g., CISSP, CISM, GIAC) are preferred.</li><li>Advanced proficiency with security technologies, including SIEM platforms, intrusion detection/prevention systems, endpoint detection and response (EDR) solutions, and network security monitoring tools.</li><li>Demonstrated ability to analyze complex security event data, identify patterns and anomalies, and make data-driven decisions to detect and respond to threats effectively.</li><li>Deep understanding of cybersecurity principles, technologies, and best practices, with working knowledge of industry standards and frameworks such as the NIST Cybersecurity Framework and MITRE ATT&amp;CK.</li><li>Proven experience in leading or mentoring SOC teams or junior analysts, with the ability to coordinate and guide incident response activities.</li><li>Strong analytical, problem-solving, and communication skills, with the ability to document findings and present technical information clearly to both technical and non-technical audiences.</li></ul> </div>

<p>We are seeking an experienced Enterprise Architect to lead the design and evolution of our enterprise technology landscape. The successful candidate will align business strategy with technology capabilities, establish architecture standards, guide major transformation initiatives, and ensure scalable, secure, and cost-effective technology solutions across the organization.</p><p>&nbsp;</p><p>Develop and maintain the enterprise architecture roadmap aligned with business goals and strategic priorities.</p><p>Define architecture principles, standards, frameworks, and governance processes.</p><p>Evaluate current technology platforms and identify opportunities for modernization, optimization, and innovation.</p><p>Collaborate with business and IT stakeholders to translate business requirements into technology strategies and architecture blueprints.</p><p>Lead architecture reviews for projects, ensuring alignment with enterprise standards and target architecture.</p><p>Drive cloud adoption, integration strategies, data management, and application modernization initiatives.</p><p>Assess emerging technologies and provide recommendations to support business growth and operational efficiency.</p><p>Ensure security, scalability, resilience, and regulatory compliance are incorporated into solution designs.</p><p>Mentor Solution Architects and technical teams on architecture best practices.</p><p>Partner with vendors and technology partners to evaluate products, services, and strategic investments.</p><p><br></p><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p><p>10+ years of IT experience, including 5+ years in architecture roles.</p><p>Experience with cloud platforms (AWS, Azure, OCI, or GCP).</p><p>Solid understanding of application architecture, integration, data architecture, cybersecurity, and infrastructure technologies.</p><p>Proven experience leading large-scale digital transformation initiatives.</p><p>Excellent stakeholder management, communication, and presentation skills.</p><p>&nbsp;</p>

<p>The IT Manager leads the strategy, deployment, maintenance, and security of all hotel technology infrastructure, ensuring seamless operational systems, high data protection standards, and robust network environments, including full IT architecture setup during the pre-opening phase. Pre-Opening Technology Deployment: Oversee the installation, configuration, testing, and integration of core hotel systems (PMS, POS, RMS, Keycards, Guest Wi-Fi, PABX, IPTV, Network Infrastructure, and Cyber Security) prior to launch. Systems Maintenance &amp; Support: Ensure 24/7 stability, performance, and uptime across all hardware, software, server environments, and hotel networks. Data Security &amp; Compliance: Implement cybersecurity protocols, access controls, data backup frameworks, and disaster recovery plans in compliance with corporate standards and local data protection regulations. Vendor &amp; Budget Management: Manage IT vendor SLAs, software licensing, tech procurement contracts, and departmental operating and capital expenditure (CapEx) budgets. User Support &amp; Training: Provide technical troubleshooting, manage helpdesk operations for hotel staff, and deliver user training on core system usage and cybersecurity awareness.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>What Makes You a Great Fit; Who We re Looking For</strong></p><ul><li><strong>Experience:</strong> 3 5 years of IT leadership experience within a luxury hotel, with direct experience in pre-opening system implementations preferred.</li><li><strong>Education:</strong> Bachelor s degree in Computer Science, Information Technology, or Network Engineering.</li><li><strong>Technical Skills:</strong> Mastery of hospitality core systems (e.g., Opera PMS, Simphony POS, Cisco networking, Microsoft Server Environments, Firewall Management, and IPTV systems).</li><li><strong>Competencies:</strong> Strong technical problem-solving, project management, communication skills, and fluent business English.</li></ul>

<p><strong>Role Description</strong></p><p>We are seeking a driven Technology Sales Representative based in Bahrain for a flexible, freelance opportunity. You will lead business development efforts by identifying target B2B prospects, conducting initial consultations, and opening doors for our IT solutions.</p><br><p><em>Note: This is a 100% performance-based position (commission-only with no fixed base salary), offering complete schedule autonomy and uncapped earning potential.</em></p><br><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Lead Generation & Outreach:</strong> Identify and qualify B2B prospects across Bahrain via networking, direct contact, referrals, and digital channels.</p></li><li><p><strong>Executive Engagement:</strong> Connect with key decision-makers including Business Owners, Operations Managers, and IT Directors.</p></li><li><p><strong>Opportunity Discovery:</strong> Uncover organizational pain points regarding IT support, infrastructure, and networking needs.</p></li><li><p><strong>Deal Progression:</strong> Work alongside technical engineering teams to align service scopes, present proposals/quotations, and close deals.</p></li><li><p><strong>Pipeline Tracking:</strong> Maintain basic tracking of leads, meeting outcomes, and follow-ups.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Professional fluency in both English and Arabic (written and spoken) is required.</p></li><li><p>Proven B2B sales, lead generation, or business development experience within Bahrain.</p></li><li><p>Prior experience selling IT services, managed services (MSP), networking, or tech solutions is strongly preferred.</p></li><li><p>Experience in prospecting, lead generation, and developing new market opportunities.</p></li><li><p>Knowledge of technology products and services, with the ability to understand customer requirements and propose suitable solutions.</p></li><li><p>Highly self-motivated, comfortable with cold outreach, and capable of working independently.</p></li><li><p>Bachelor’s degree in Business, Marketing, Information Technology, or a related field preferred.</p></li></ul>

<ul><li>Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.</li><li>Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.</li><li>Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.</li><li>Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field, showcasing a solid educational foundation.</li><li>Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, demonstrating technical expertise.</li><li>A minimum of 2 years of hands-on experience in IT support roles, showcasing the ability to handle diverse technical challenges.</li><li>Experience in a corporate IT environment, with a preference for candidates who have worked in fast-paced settings.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Summary</p><p><br></p><p>We are seeking a Cybersecurity Solutions Sales Representative with strong exposure to OT/Industrial Cybersecurity to drive business development and sales across IT and OT environments.</p><p><br></p><p>The ideal candidate will have experience selling cybersecurity solutions to industrial and critical infrastructure clients, understanding customer requirements, working with technical teams, and developing solutions that address both IT and OT security challenges.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Identify and develop new business opportunities for IT and OT cybersecurity solutions.</p><p>Engage customers across Oil &amp; Gas, Energy, Utilities, Manufacturing, and Critical Infrastructure sectors.</p><p>Understand customer cybersecurity requirements across IT/OT environments and recommend appropriate solutions.</p><p>Build and maintain strong relationships with CISOs, IT/OT managers, cybersecurity teams, engineering teams, and senior decision-makers.</p><p>Sell solutions covering OT network security, industrial firewalls, network monitoring, segmentation, vulnerability management, SIEM, SOC, endpoint security, and industrial cybersecurity.</p><p>Work closely with technical and presales teams to develop tailored solutions, proposals, and presentations.</p><p>Manage the complete sales cycle from prospecting and qualification through negotiation and closing.</p><p>Maintain an accurate sales pipeline and customer activities through CRM.</p><p>Identify cross-selling and upselling opportunities within existing accounts.</p><p>Achieve monthly and quarterly sales targets.</p><p>Monitor OT cybersecurity trends, competitors, technologies, and emerging threats.</p><p>Requirements</p><p><br></p><p>Bachelor's degree in Cybersecurity, Information Technology, Engineering, Business, or a related field.</p><p>3–5+ years of experience in cybersecurity, IT, OT, industrial automation, or technology solution sales.</p><p>Proven experience selling cybersecurity or technology solutions to enterprise/industrial customers.</p><p>Strong understanding of OT/ICS environments and industrial cybersecurity.</p><p>Experience dealing with sectors such as Oil &amp; Gas, Energy, Utilities, Manufacturing, or Critical Infrastructure is highly preferred.</p><p>Strong consultative selling, negotiation, presentation, and relationship-building skills.</p><p>Proven ability to manage sales pipelines and close complex B2B deals.</p><p>Self-motivated and capable of working independently.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Preferred Knowledge</p><p>OT/ICS security and industrial control systems.</p><p>SCADA, PLC, DCS, HMI, industrial networks, and OT environments.</p><p>OT network segmentation and monitoring.</p><p>Cybersecurity frameworks such as IEC 62443, NIST, and ISO 27001.</p><p>Cybersecurity vendors and solutions serving industrial environments.</p><p>Certifications such as CompTIA, CISSP, ISA/IEC 62443, or other relevant certifications are an advantage.</p></div>

<p>Leads the strategy, installation, deployment, security, and ongoing management of all technology infrastructure for the luxury property during its pre-opening phase and into full operations. The role acts as the primary technical authority ensuring all hotel infrastructure meets Kempinski brand standards, local data regulations, and municipal compliance.</p><p><strong>Pre-Opening Technology Deployment &amp; Handover</strong></p><ul><li>Oversee the complete lifecycle of IT setup, including hardware installation, software configuration, system integration, and rigorous testing prior to launch.</li><li>Deploy core hospitality systems: Opera PMS , Simphony POS , Revenue Management Systems (RMS), Electronic Keycard Access, Guest Wi-Fi (HSIA), PABX/Telephony, and IPTV systems.</li><li>Work closely with MEP contractors, network consultants, and site developers during cable laying, server room setup, network rack installation, and commissioning.</li></ul><p><strong>Infrastructure, Uptime &amp; Operations</strong></p><ul><li>Design and implement local high-availability network architectures (Cisco networking, Microsoft Server environments, VLANs, and firewall configurations).</li><li>Establish preventive maintenance and 24/7 technical support operations to ensure continuous system uptime across guest and Back-of-House (BOH) zones.</li></ul><p><strong>Data Security, Compliance &amp; Disaster Recovery</strong></p><ul><li>Implement end-to-end cybersecurity protocols, role-based access controls, data backup frameworks, and business continuity/disaster recovery plans.</li><li>Ensure strict adherence to Kempinski corporate IT standards, PCI-DSS payment security compliance, and Bahrain local data protection regulations.</li></ul><p><strong>Vendor, Procurement &amp; Budget Management</strong></p><ul><li>Administer vendor SLAs, software licensing, system warranties, and maintenance contracts.</li><li>Manage departmental Operating Expenses (OpEx) and pre-opening Capital Expenditure (CapEx) budgets for all hardware and tech acquisitions.</li></ul><p><strong>User Support, Training &amp; Team Leadership</strong></p><ul><li>Recruit, onboard, and train the IT support team.</li><li>Establish helpdesk workflows and deliver hotel-wide staff training on PMS/POS usage, core operational software, and cybersecurity awareness.</li></ul><p>Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>What Makes You a Great Fit; Who We re Looking For</strong></p><p>Education: Bachelor s degree in Computer Science, Information Technology, Network Engineering, or a related field.</p><p>Experience: Minimum 3 5+ years in an IT leadership role within a luxury hotel environment. Proven pre-opening hotel installation experience is strongly preferred.</p><p>Technical Mastery: Core Hospitality Systems: Opera PMS, Oracle Simphony POS, Guest Wi-Fi management, IPTV, PABX. Network Infrastructure: Cisco switches/routers, enterprise firewalls, VLAN structuring, server virtualization (Hyper-V / VMware), Active Directory.</p><p>Regional/Regulatory Knowledge: Familiarity with Middle East / GCC telecom standards and Bahrain data privacy laws.</p><p>Languages: Business fluency in English is mandatory; conversational Arabic is an advantage.</p>

<p>Job Description</p><p>Objective:</p><p><br></p><p>The objective of this role is to support the administration, maintenance, testing, and day-to-day operation of student systems and related digital platforms, ensuring the security, accuracy, availability, and accessibility of student information within the Academic Systems Team.</p><p><br></p><p>Reporting to</p><p><br></p><p>This position will report, for line management purposes, to the Academic Systems Manager.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Principal Duties:</p><p><br></p><p>• Provide administrative and technical support for student systems and other related IT platforms.</p><p>• Assist with system maintenance, troubleshooting, and resolution of issues relating to user access, data integrity, system functionality, and performance.</p><p>• Support the Academic Systems Team with system testing, upgrades, configuration changes, and new system implementations.</p><p>• Manage user accounts, roles, and permissions to ensure appropriate and secure system access.</p><p>• Assist in investigating system issues, identifying root causes, and escalating technical problems where required.</p><p>• Support data validation and data-quality checks across student systems.</p><p>• Assist with system integrations and data flows between relevant platforms where required.</p><p>• Generate and deliver scheduled and ad-hoc reports for internal and external stakeholders.</p><p>• Support the development of reports, dashboards, and data analysis for academic and business requirements.</p><p>• Maintain system documentation, user guides, procedures, and knowledge-base material.</p><p>• Support the training and guidance to new junior staff and end users on relevant systems.</p><p>• Respond to system- and IT-related enquiries from staff and students via email, phone, or in-person support.</p><p>• Support user acceptance testing and document test results, issues, and outcomes.</p><p>• Assist with continuous improvement initiatives to enhance system efficiency and user experience.</p><p><br></p><p>General Duties</p><p><br></p><p>• Collaborate with internal and external stakeholders on system-related matters.</p><p>• Participate in meetings, projects, and committees as required.</p><p>• Undertake relevant training and professional development.</p><p>• Ensure compliance with Personal Data Protection Legislation (PDPL), information-security requirements, and RCSI policies.</p><p>• Support accurate and secure handling of student and institutional data.</p><p>• Contribute to process improvement and digital-transformation initiatives.</p><p>• Adhere to all RCSI policies and procedures.</p><p>• Represent the best interests of RCSI at all times.</p><p><br></p><p>Main Working Relationships</p><p><br></p><p>• Academic Operations Department</p><p>• IT Department</p><p>• Academic Programme Leads</p><p>• Students</p><p>• Vendors</p><p>• Registry Services Department</p><p>• RCSI Dublin Team</p><p>• Other internal departments as required</p><p><br></p><p>Requirements</p><p>Qualifications and Experience</p><p><br></p><p>&nbsp;</p><p><br></p><p>Essential</p><p><br></p><p>&nbsp;</p><p><br></p><p>·&nbsp; &nbsp;Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field.</p><p><br></p><p>·&nbsp; &nbsp;Good understanding of IT systems, applications, databases, and user-access management.</p><p><br></p><p>·&nbsp; &nbsp;Strong analytical, troubleshooting, and problem-solving skills.</p><p><br></p><p>·&nbsp; &nbsp;Good communication and interpersonal skills.</p><p><br></p><p>·&nbsp; &nbsp;Ability to work accurately with data and maintain attention to detail.</p><p><br></p><p>·&nbsp; &nbsp;Ability to manage priorities and work effectively both independently and as part of a team.</p><p><br></p><p>·&nbsp; &nbsp;Good understanding of data confidentiality, information security, and privacy requirements.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Desirable</p><p><br></p><p>&nbsp;</p><p><br></p><p>·&nbsp; &nbsp;Experience supporting student information systems, enterprise applications, or similar business systems.</p><p><br></p><p>·&nbsp; &nbsp;Experience with reporting tools, SQL, databases, APIs, or system integrations.</p><p><br></p><p>·&nbsp; &nbsp;Experience with testing, user acceptance testing, and issue tracking.</p><p><strong>Desired Candidate Profile</strong></p><h4><br></h4>