Collection Specialist Jobs in Bahrain

<p>Our client, a well-established Debt Collection , is looking for an Experienced &amp; Talented Collection Officer to join their team.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Deal with customers diligently, courteously and professionally while collecting payments</li><li>Implement the collection strategies, processes and procedures.</li><li>Negotiate payment plans.</li><li>Respond to customer inquiries.</li><li>Persuade customers diligently to pay overdue amounts.</li><li>Advice on alternative payment plans.</li><li>Maintain and update records when payments are made.</li><li>Update client s case history regularly.</li><li>Agree and discuss monthly collection target with Collection Team Leader.</li><li>Follow the Company s and Clients code of conduct.</li><li>Achieve monthly assigned collection target.</li><li>Ensure to maintain the confidentiality of the Company s, Clients, and Customers information.</li><li>Conduct fields visits upon Collection Team Leader/Manager request:</li><li>Conduct daily physical field visits.</li><li>Achieve minimum of 60% successful visits daily from the total assigned visits.</li><li>Follow up field visits on cases with status of promised-to-pay, refuse-to-pay, and broken promises.</li><li>Follow up on police cases at the public prosecution and file the bounce check at the police station based on client/supervisor request.</li><li>Filing bounced cheques at the police station.</li><li>Maintain and update records of the results of the field visits.</li><li>Performs other tasks/duties as and when assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of collection techniques and strategies.</li><li>Knowledge of effective Conflict resolution.</li><li>Knowledge of team management strategies.</li><li>Minimum high school diploma.</li><li>English language required; Arabic or any other language is an asset.</li><li>1 year of work experience in the collection field.</li></ul>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> <li>Make 100+ outbound calls daily to customers with overdue invoices</li> <li>Follow up consistently via calls and emails until payment resolution</li> <li>Navigate gatekeepers and reach decision-makers responsible for payments</li> <li>Handle objections and drive conversations toward payment commitments</li></p> <p><strong>Billing issues & case resolution</strong><br> <li>Investigate billing discrepancies and customer concerns</li> <li>Identify root causes of delays and work toward resolution</li> <li>Coordinate internally to resolve issues impacting payments</li></p> <p><strong>CRM management & documentation</strong><br> <li>Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)</li> <li>Track customer interactions, payment commitments, and next steps</li> <li>Ensure no account is left unattended or without follow-up</li></p> <p><strong>Customer communication</strong><br> <li>Communicate clearly and professionally with customers</li> <li>Provide updates on payment status and issue resolution</li> <li>Maintain a balance between firmness and professionalism in collections conversations</li></p> <p><strong>Process improvement & reporting</strong><br> <li>Identify recurring issues impacting collections</li> <li>Share insights to improve processes and recovery rates</li> <li>Maintain consistency in daily activity and reporting</li></p> <h4>Must-have experience & skills (non-negotiables)</h4> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> <h4>What makes you a strong fit</h4> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> <h4>Key performance indicators (KPIs)</h4> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> <h4>Interview process</h4> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.<br> This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.<br> You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.<br> This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .<br> What You’ll Be Responsible For Collections &amp; Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues &amp; Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management &amp; Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement &amp; Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience &amp; Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding #LI-AG1</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver products safely and on time to customers, ensuring proper handling, compliance with safety rules, and maintaining vehicle condition.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1-2 years of experience as a delivery truck driver.</p><p>Experience in the food or cold-chain delivery industry.</p><p>Moderate English communication skills.</p><p>Physically fit and able to handle loading/unloading.</p><p>Strong sense of responsibility and punctuality.</p><p>Ability to work under pressure and extended hours when needed.</p><p></p></section>

<p><h4>General responsibilities:</h4> <ul> <li>Ensure that food is delivered to the correct table while it is still hot and in an appealing manner.</li> <li>Carry multiple plates at once to maximize efficiency and minimize the time between the kitchen and the table.</li> <li>Act as a liaison between the kitchen and the serving staff, conveying any special requests or dietary requirements.</li> <li>Inform servers of any issues or delays with orders.</li> <li>Check orders before delivery to ensure they are complete and meet the restaurant's quality standards.</li> <li>Ensure that the presentation of the food matches the restaurant's standards.</li> <li>Deliver take-away food to car pickup customers and help with refills to aid food servers during peak restaurant times.</li> <li>Interact with customers in a friendly and professional manner, answering any immediate questions or concerns.</li> <li>Assist servers in responding to customer needs and requests.</li> <li>Work with restaurant staff to create a positive dining experience for guests.</li> <li>Greet customers whenever possible.</li> <li>Assist with outdoor events whenever assigned responsibility to work on one.</li> </ul></p><p></p>