Automation Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Why This Role Matters</strong><p>You will own Calo's planning, forecasting and performance reporting, and turn them into decisions the leadership team acts on. You will partner with market GMs, Operations, Marketing and Product on unit economics, growth and profitability. Just as important, you will rebuild how FP&amp;A works: replacing manual spreadsheet work with automated pipelines and AI-assisted analysis, so the team spends its time on insight, not assembly.</p><br><br><span><strong>What You’ll Do</strong></span><span><strong>Planning and forecasting</strong></span><ul><li><p><span>Lead the annual budget and rolling forecasts at group, market and kitchen level.</span></p><br><br></li><li><p><span>Build and maintain the driver-based financial model: subscribers, retention, AOV, food cost, delivery cost, CAC and headcount.</span></p><br><br></li><li><p><span>Run scenario and sensitivity analysis for market launches, pricing changes and capex decisions.</span></p><br><br></li></ul><span><strong>Performance reporting</strong></span><ul><li><p><span>Own the monthly close review: budget vs actuals, variance analysis and a clear narrative on what moved and why.</span></p><br><br></li><li><p><span>Produce board, investor and leadership reporting packs on time and to a high standard.</span></p><br><br></li><li><p><span>Define and track core KPIs: contribution margin per meal, cohort LTV, payback, gross margin by market.</span></p><br><br></li></ul><span><strong>Business partnering</strong></span><ul><li><p><span>Act as finance partner to market GMs, Operations, Marketing and Product.</span></p><br><br></li><li><p><span>Build business cases and post-investment reviews for new kitchens, markets, B2B and retail channels.</span></p><br><br></li><li><p><span>Challenge spend and push for unit-economics discipline across the business.</span></p><br><br></li></ul><span><strong>Growth planning and KPI performance</strong></span><ul><li><p><span>Cascade the annual plan into monthly and weekly KPI targets for each market, and track delivery against them.</span></p><br><br></li><li><p><span>Work with market GMs and the Growth team to find where the funnel leaks, from acquisition and conversion to retention and kitchen capacity.</span></p><br><br></li><li><p><span>Size and prioritise growth initiatives and pilots, then measure their real impact so the best ones make it into each market's playbook.</span></p><br><br></li><li><p><span>Build fast-response plans when conditions shift: a competitor move, a major campaign, a new product launch.</span></p><br><br></li><li><p><span>Forecast growth using seasonality, market dynamics and funnel efficiency, and feed it into targets and the budget.</span></p><br><br></li><li><p><span>Set up early-warning reporting that flags KPIs drifting off target before they become a miss.</span></p><br><br></li></ul><span><strong>Cost efficiency and margin improvement</strong></span><ul><li><p><span>Find and drive efficiency opportunities across food cost, packaging, kitchen labour, delivery overheads, G&amp;A and across the board.</span></p><br><br></li><li><p><span>Build cost-per-meal and cost-per-delivery benchmarks across kitchens and markets, and close the gap to best performer.</span></p><br><br></li><li><p><span>Run zero-based reviews of opex and vendor spend, and track savings from idea to P&amp;L impact.</span></p><br><br></li><li><p><span>Partner with Operations and Procurement on waste reduction, capacity use and supplier terms.</span></p><br><br></li><li><p><span>Model the margin impact of pricing, menu mix and plan changes before they launch.</span></p><br><br></li></ul><span><strong>People and process</strong></span><ul><li><p><span>Own the planning calendar, controls and model documentation.</span></p><br><br></li><li><p><span>Work with Accounting, Data and Engineering to keep one source of truth for financial data.</span></p><br><br></li></ul><span>AI and automation</span><p><span>This is a core part of the job, not a side project. You will make Calo's FP&amp;A function AI-first.</span></p><br><br><ul><li><p><span>Automate the reporting cycle end to end: data pulls from the warehouse, variance commentary drafts and pack assembly, cutting monthly reporting time by at least half.</span></p><br><br></li><li><p><span>Use AI tools (Claude, ChatGPT or similar) daily for analysis, model review, scenario generation and first-draft narratives, with clear human checks on every number that goes out.</span></p><br><br></li><li><p><span>Design AI agents or scheduled workflows for recurring jobs: daily KPI flashes, forecast refreshes, spend anomaly alerts.</span></p><br><br></li></ul><span><strong>What We’re Looking For</strong></span><ul><li><p><span>6+ years in FP&amp;A, corporate finance, investment banking or consulting, with at least 2 years leading people or a planning cycle.</span></p><br><br></li><li><p><span>Experience in a high-growth, multi-market business: consumer tech, subscription, e-commerce, food or delivery preferred.</span></p><br><br></li><li><p><span>Expert financial modeler in Google Sheets or Excel: three-statement, driver-based and cohort models.</span></p><br><br></li><li><p><span>Proven record of automating finance work: show us a process you took from manual to automated and the time it saved.</span></p><br><br></li><li><p><span>Hands-on with AI tools in a work setting, with a clear view of where they help and where they fail.</span></p><br><br></li><li><p><span>Experience with BI tools such as Metabase, Looker or Power BI.</span></p><br><br></li><li><p><span>Clear communicator who can explain the numbers to non-finance leaders and the board.</span></p><br><br></li><li><p><span>Bachelor's degree in Finance, Accounting, Economics or a related field; MBA, CFA, CMA or ACCA is a plus.</span></p><br><br></li><li><p><span>English required; Arabic is a plus.</span></p><br><br></li></ul><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening meeting with our TA team</p><br><br></li><li><p>Technical interview</p><br><br></li><li><p>Meeting with the team</p><br><br></li><li><p>Case Study + Presentation</p><br><br></li><li><p>Culture-fit interview</p><br><br></li><li><p>Offer stage</p><br><br></li></ul> <br><br> </div>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p><strong>What you will be doing:<\/strong><br>\nReporting to the Director of Finance, responsibilities and essential job functions include but are not limited to the following:<\/p>\n\n<h4>Management:<\/h4>\n<ul>\n<li>Responsible for operational IT management including relationship management with hotel GMs, EXCOM, HODs, and other business-critical users.<\/li>\n<li>Responsible for proper business planning and budgeting of IT expenditures for the hotels, as well as compliance with Accor IT policies and guidelines.<\/li>\n<li>Creates business cases for justification of investments and expenditures to support the approval process.<\/li>\n<li>Responsible for regular status reports about the hotel's actual IT situation to the GM and to the Area IT Director.<\/li>\n<li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the hotel.<\/li>\n<li>Ensures compliance with PCI DSS and GDPR.<\/li>\n<\/ul>\n\n<h4>Hardware:<\/h4>\n<ul>\n<li>Ensures that the hotel works with Accor hardware partners.<\/li>\n<li>Maintains good relationships with hardware partners.<\/li>\n<li>Supports the hotel in resolving hardware issues through escalation with hardware partners.<\/li>\n<li>Hardware includes computers, servers, routers, switches, cables, PABX, monitors and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.<\/li>\n<\/ul>\n\n<h4>Software:<\/h4>\n<ul>\n<li>Ensures that all Accor IT policies and guidelines are applied in the hotel.<\/li>\n<li>Ensures only original and properly licensed application programs according to IT management\u2019s policy and requirements are running on the hotel\u2019s systems and computers.<\/li>\n<li>Maintains good relationships with software suppliers.<\/li>\n<li>Supports the hotel in resolving software issues by escalating them to software suppliers.<\/li>\n<\/ul>\n\n<h4>User:<\/h4>\n<ul>\n<li>Ensures that no user in the hotel has access to programs other than those needed to perform their job.<\/li>\n<li>Responsible for providing and maintaining a training program in coordination with the Learning & Development department.<\/li>\n<li>This enables the best possible knowledge, skill level, and use of systems by all employees in the hotel.<\/li>\n<\/ul>\n\n<h4>Security \/ Datasafe:<\/h4>\n<ul>\n<li>Responsible for compliance of the hotel with Accor IT Security Policy and General Data Protection.<\/li>\n<li>Responsible for backup of all relevant user-generated data, whether part of the general system or personal systems.<\/li>\n<li>Ensures that backup policies are duly respected and the system reaches the highest level of security.<\/li>\n<\/ul>\n\n<h4>Systems and infrastructure:<\/h4>\n<ul>\n<li>Servers infrastructure \u2013 physical and virtual<\/li>\n<li>Networks \u2013 data, voice, and Wi-Fi<\/li>\n<li>Property management systems (PMS) and sales & catering system (S&C) replacement or upgrade and alignment<\/li>\n<li>Central profile solutions (CP)<\/li>\n<li>Central reservations systems (CRS)<\/li>\n<li>Revenue management systems (RMS)<\/li>\n<li>Various middleware \/ interfaces<\/li>\n<li>Data warehouse, reporting, and business intelligence (BI) \u2013 interface only<\/li>\n<li>Sales force automation (SFA) - interface<\/li>\n<li>Customer relationship management (CRM)<\/li>\n<li>Point of sales application<\/li>\n<li>Back office accounting software application<\/li>\n<li>Procurement and inventory management application<\/li>\n<li>IP TV<\/li>\n<li>Human resources management system<\/li>\n<li>Accor brand signature systems (commercial systems, Wi-Fi everywhere, etc.)<\/li>\n<\/ul>\n\n<h4>Scope:<\/h4>\n<ul>\n<li>Smooth running of all computer systems.<\/li>\n<li>Training of basic functions of user software.<\/li>\n<li>Regular information to IT management about new computer trends for the future.<\/li>\n<li>Regular data safe and backup.<\/li>\n<li>Budgeting, planning, and managing the approval process for IT expenditures.<\/li>\n<li>Compliance with IT policies and guidelines.<\/li>\n<li>IT project management.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Minimum 5 years\u2019 experience in a similar role, preferably in an international hotel brand.<\/li>\n<li>Strategic thinker, results-driven, process-oriented, and attentive to details.<\/li>\n<li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.<\/li>\n<li>Change instigator, positive influencer, strong communicator, and team collaborator.<\/li>\n<li>Strong listening skills and the ability to anticipate business needs.<\/li>\n<li>Able to build and develop relationships with business partners and intermediaries.<\/li>\n<li>Able to establish strong rapport with key stakeholders to ensure alignment on the strategic direction of the hotels.<\/li>\n<li>Fluency in English.<\/li>\n<li>Adaptable, self-motivating individual with the ability to bring others along on the journey.<\/li>\n<li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain.<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide.<\/li>\n<li>Learning programs through our academies.<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world.<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>

<p>J ob Purpose: The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.</p><p>Principal Responsibilities, Accountabilities and Deliverables of Role:</p><p>The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include:</p><ul><li>Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector.</li><li>Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements.</li><li>Collaborate closely with Bank s Cybersecurity team to align architecture, features and roadmap for the Microsoft platform and applications, ensuring that security best practices are integrated into the design, configuration, and implementation process to mitigate threats and safeguard data.</li><li>Lead the Microsoft application stack for the End User Productivity team including Office 365, SharePoint Online, OneDrive, Endpoint Manager (Intune and Configuration Manager), Teams etc.</li><li>Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy.</li><li>Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite.</li><li>Determine any major changes to Microsoft applications such as new features or underlying architectural changes that might require testing or infrastructure verification prior to implementation.</li><li>Lead ongoing activities to leverage the capabilities of Office365 applications and services while increasing adoption and awareness across the bank.</li><li>Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure &amp; Services Manager to plan, architect, and report on Microsoft cloud migration activities.</li><li>Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.</li><li>Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues.</li><li>Stay current with Microsoft updates, releases, applications, and emerging technologies, evaluating their potential impact and relevance to the Bank.</li><li>Ensure continued stability and support for the Microsoft product stack across the bank.</li><li>Administer corporate cloud mobile device management solution.</li><li>Assist in developing internal knowledge base and training materials related to Microsoft products.</li><li>Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.</li><li>Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.</li></ul><p>Other accountabilities include :</p><ul><li>Manage, support and mentor Infrastructure administrators and Helpdesk team on platform/products.</li><li>Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.</li><li>Act as project lead for additional phases of deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.</li><li>Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.</li><li>Hardening of all applications and Windows Server operating systems supported by Infrastructure team in line with Information Security baseline policies.</li><li>Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.</li><li>Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring minimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.</li><li>Maintain order of scheduled maintenance tasks.</li><li>Develop and maintain technical standards documentation including operational procedures.</li><li>Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.</li><li>Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.</li><li>Test, Deploy and manage new technologies approved and adopted by the bank.</li><li>Perform other miscellaneous technical duties as assigned.</li><li>Provide technical assistance and support to IT teams in global branches as needed.</li><li>Provide system availability, capacity utilization and other maintenance reports to line manager periodically.</li><li>Participate in bank s Business Continuity &amp; Disaster Recovery tests.</li><li>Manage vendors and ensure approved SLAs are followed and reviewed periodically.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Job Requirements:</h4><p><strong>Knowledge:</strong></p><ul><li>Knowledge of PowerShell for management of Microsoft services</li><li>Strong knowledge of cloud computing principles and experience with Azure Active Directory, Azure Information Protection, and other Azure services.</li><li>Knowledge of Power BI to present data an advantage.</li><li>Strong understanding of Microsoft 365 security, compliance, ad governance features</li><li>Project Management skills.</li><li>Practices and methods of systems administration and maintenance</li><li>Good understanding of network protocols and usability</li><li>Principles, practices, and techniques in the installation, maintenance and troubleshooting of server hardware and software.</li><li>Knowledge of generic reporting tools</li><li>Broad understanding of enterprise IT management processes i.e., Cobit 2019</li></ul><p><strong>Education / Certification:</strong></p><ul><li>Bachelor s degree in Cloud Computing, Computer Science Information Technology, or related field.</li><li>Relevant Microsoft Certifications preferred.</li></ul><p><strong>Experience:</strong></p><ul><li>5 - 7 years hands-on experience and thorough understanding of Microsoft 365 platform/products and its features specifically Teams, OneDrive, Exchange Online, SharePoint Online, Viva and Power platforms.</li><li>Proven experience in leading technical teams and driving successful Microsoft adoption initiatives.</li><li>Working experience on latest Microsoft Server Operating systems.</li></ul><p><strong>Personal attributes:</strong></p><ul><li>Strong planning skills</li><li>Strong attention to detail</li><li>Fluent in English ( mandatory )</li><li>Results orientated and proactive mindset</li><li>Strong analytical and problem-solving skills</li><li>Ability to work independently and under pressure</li><li>Effective communicator in verbal and written form</li><li>Ability to deliver multiple objectives while maintaining a high quality of work.</li></ul>

<p>Corporate ERP Governance &amp; Strategic Leadership</p><p><br></p><p>Architect, develop, maintain, and continuously refine the Gulf Air Corporate Emergency Response Plan (ERP) and all associated operational checklists, ensuring seamless integration across Flight Operations, Cabin Operations, Technical, Ground Operations, Security, Commercial, Corporate Communications, Human Resources, Legal, IT, Finance, and Medical Services.</p><p><br></p><p>Exercise delegated authority from the Accountable Manager / Emergency Director to manage corporate crisis readiness, activate ERP protocols, and chair the ERP Governance Committee.</p><p><br></p><p>Establish a formal ERP governance framework, including documented policies, procedures, escalation matrices, activation/de-escalation criteria, and a systematic return-to-normal transition process for incidents involving fatalities, serious injuries, or considerable aircraft damage.</p><p><br></p><p>Conduct periodic audits, readiness reviews, and gap assessments of the ERP and EOC, reporting status and recommendations to the Senior Manager Safety, Safety Review Board (SRB), and Emergency Director / Accountable Manager.</p><p><br></p><p>Outstation &amp; Network Emergency Response Management</p><p><br></p><p>Establish, standardize, and maintain localised Emergency Response Plans (Local ERPs) for all airports across Gulf Air’s network.</p><p><br></p><p>Define station-level activation triggers, response procedures, and command structures; nominate and train Station ERP Leads.</p><p><br></p><p>Ensure each station maintains a designated airline representative within the local Airport Emergency Operations Centre (AEOC / Airport EOC).</p><p><br></p><p>Align all outstation plans with local Aerodrome Emergency Plans (AEPs), Ground Handling Service Provider (GHA) emergency procedures, and host-nation regulatory requirements.</p><p><br></p><p>Conduct regular outstation audits, readiness inspections, and remote/onsite verification of ERP capability, resources, and go-kits, driving a consistent standard of excellence across the network.</p><p><br></p><p>Humanitarian Response &amp; Family Assistance Leadership</p><p><br></p><p>Oversee the readiness, training, and deployment framework for Family Assistance Teams (FAT), and Humanitarian Response Teams.</p><p><br></p><p>Establish protocols for the rapid stand-up of a Family Assistance Centre (FAC) at affected locations, including reception, privacy, medical, psychological, religious, and interpreter support.</p><p><br></p><p>Operate and maintain a multi-channel Emergency Contact Centre (ECC) with secure remote-access capability, staffed and trained to handle inquiries from families, media, government agencies, and internal stakeholders with empathy, accuracy, and cultural sensitivity.</p><p><br></p><p>Drive the experience for those affected by crisis by ensuring every family, passenger, and crew member receives dignified, compassionate, and seamless humanitarian support, from first contact through long-term aftercare.</p><p><br></p><p>Manage processes for personal effects tracking, tracing, storage, and repatriation with dignity, chain-of-custody integrity, and data protection compliance.</p><p><br></p><p>Coordinate with state authorities, embassies, medical examiners, funeral directors, and faith representatives for the repatriation of remains.</p><p><br></p><p>Ensure long-term care, information continuity, and compassionate support for affected families in accordance with ICAO Policy on Assistance to Aircraft Accident Victims and Their Families.</p><p><br></p><p>External Partner, Alliance &amp; Vendor Integration</p><p><br></p><p>Establish formal crisis coordination workflows with all external stakeholders, including Ground Handling Service Providers (GHAs), airport authorities, emergency services vendors, civil aviation authorities, Search and Rescue (SAR) agencies, Accident Investigation Authorities, and government crisis bodies.</p><p><br></p><p>Define emergency protocols with codeshare, alliance, and wet-lease partners, including operating lead determination, shared contact directories, communication channels, and operational handoff procedures.</p><p><br></p><p>Maintain a current external stakeholder contact directory and crisis communication tree, validated at least annually.</p><p><br></p><p>Conduct regular non-crisis engagement, memoranda of understanding, and joint exercises with third-party humanitarian vendors, call-center providers, and emergency service partners to verify readiness and interoperability.</p><p><br></p><p>Build trusted, collaborative relationships that reflect Gulf Air’s commitment to excellence and ethics in every partnership.</p><p><br></p><p>Regulatory Compliance &amp; Data Governance</p><p><br></p><p>Ensure Gulf Air’s ERP and family assistance protocols comply with Bahrain CAA, ICAO, IATA, and global family assistance legislation across all operational and overflight jurisdictions.</p><p><br></p><p>Establish automated systems and procedures for the rapid retrieval of Souls on Board (SOB) data, including infants, persons with reduced mobility (PRMs), and other vulnerable passengers, as well as Dangerous Goods (DG) details for SAR agencies.</p><p><br></p><p>Establish procedures for the accurate, timely, secure, and legally compliant transmission of passenger and crew manifests to authorized authorities upon request.</p><p><br></p><p>Implement robust data privacy and information security controls to safeguard victim, family, and crew personal data during a crisis, acting with ethics and integrity in every handling of sensitive information.</p><p><br></p><p>Monitor changes in global family assistance, aviation safety, and data privacy legislation, ensuring the ERP is updated proactively.</p><p><br></p><p>Responder Care &amp; Employee Psychological Support</p><p><br></p><p>Develop and maintain a comprehensive Employee Assistance Programme (EAP) and Peer Support framework specifically for crisis responders.</p><p><br></p><p>Lead with excellence by ensuring the ERP is optimized into lean, scannable, role-specific digital action checklists, accessible via mobile and web platforms, enabling rapid, disciplined execution under pressure.</p><p><br></p><p>Own the corporate Emergency Operations Centre (EOC) / Crisis Management Centre (CMC), ensuring 24/7 technical readiness, call-out automation, redundant communication systems, crisis management software, and secure remote-access capabilities.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>EDUCATION / QUALIFICATIONS</b></p><ul><li>Bachelor s Degree in Aviation Management, Emergency / Disaster / Crisis Management, Safety Management, Business Administration, or an equivalent major in the related filed.</li><li>Specialised certification/training in Airline Emergency Response Planning, Crisis Command, Family Assistance Management, Disaster Management, Crisis Communications, and/or Train-the-Trainer methodologies from recognised bodies such as IATA, ICAO, FSF, ISASI, or equivalent.</li><li>Formal training in IOSA, ICAO Annex 19, ICAO Annex 13, and global family assistance regulations is highly desirable.</li></ul><p><b><br></b></p><p><b>EXPERIENCE</b></p><ul><li>Minimum 6 years of progressive experience within the airline or aviation industry, with substantial exposure to commercial, operational, and safety-critical functions.</li><li>Minimum 3 years of dedicated experience in emergency response planning, crisis management, or disaster management within an IATA-member airline or equivalent aviation organisation.</li><li>Proven track record in designing, implementing, auditing, and exercising corporate ERPs, mass-event response plans, or government-level crisis management frameworks.</li><li>Demonstrated experience in full-scale emergency simulation exercises, multi-agency coordination, and post-event critique and learning.</li><li>Minimum 3 years in a managerial or leadership position with demonstrable accountability for enterprise-level programmes</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p>The <strong>Audio-Visual Technician</strong> is responsible for the installation, operation, maintenance, and troubleshooting of AV systems throughout Hawar Resort by Mantis. The role provides reliable technical support for meetings, conferences, weddings, banquets, entertainment events, and guest experiences, while coordinating closely with Events, Banquets, Entertainment, IT, and Engineering teams. The position also supports VIP events, responds to technical requests, maintains equipment and records, and ensures all AV systems are operated safely, efficiently, and to resort standards.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Engage in conservation&nbsp;efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures&nbsp;with exclusive rewards.</li><li>Celebrate locality&nbsp;and heritage in a vibrant community.</li><li>Advance your career&nbsp;with global development opportunities.</li><li>Drive change&nbsp;through impactful social initiatives.</li><li>Collaborate&nbsp;with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li><strong>Routine Maintenance and Installation:</strong> Perform regular maintenance, inspections, testing, and installation of AV equipment to ensure reliable operation and minimize equipment failures.</li><li><strong>Event Setup and Operations:</strong> Set up, test, operate, and dismantle AV equipment for meetings, weddings, conferences, banquets, entertainment, and special events to ensure smooth event execution.</li><li><strong>Troubleshooting and Emergency Response:</strong> Respond promptly to AV faults and technical issues, identify problems, and carry out necessary repairs or corrective actions to minimize disruption to guests and events.</li><li><strong>Guest and Event Support:</strong> Provide professional technical support for VIP guests, meetings, conferences, weddings, and special events while ensuring a high level of guest service.</li><li><strong>Documentation and Reporting:</strong> Maintain accurate records of equipment, maintenance, repairs, and technical issues, and report major faults or service requirements to the Engineering Supervisor.</li><li><strong>Inventory and Equipment Control:</strong> Properly store, maintain, and monitor AV equipment, accessories, and spare parts while ensuring accurate inventory and timely replacement of required items.</li><li><strong>Coordination and Teamwork:</strong> Coordinate with Events, Banquets, Entertainment, IT, Engineering, and external suppliers to ensure all AV requirements are completed accurately and on time.</li><li><strong>Preventive Maintenance and Reliability:</strong> Conduct planned preventive maintenance and regular equipment checks to identify potential problems early and maintain reliable AV operations.</li><li><strong>Safety and Compliance:</strong> Follow all resort safety, fire, electrical, and operational procedures to ensure safe AV operations and a clean, organized working environment.</li><li><strong>Training and Development:</strong> Attend departmental briefings and technical training to maintain current knowledge of AV equipment, technology, safety procedures, and industry practices.</li><li><strong>Operational Support:</strong> Provide technical assistance during major events, emergencies, and special functions and remain available for shifts, weekends, public holidays, and events as required.</li><li><strong>Professional Standards:</strong> Maintain professional conduct, appearance, and service standards while supporting the Engineering team and carrying out other duties assigned by management.</li></ul><br>Qualifications<br><br><ul><li><strong>Experience:</strong> Minimum 2 years of relevant AV experience, preferably in a luxury hotel, resort, hospitality, or high-end events environment.</li><li><strong>Education:</strong> Diploma, certificate, or relevant technical qualification in Audio Visual Technology, Electronics, Electrical Engineering, IT, or a related field is preferred.</li><li><strong>Technical Knowledge:</strong> Good knowledge of professional audio, video, lighting, projection, LED displays, presentation systems, and related AV equipment.</li><li><strong>Event Experience:</strong> Proven experience in setting up and operating AV systems for conferences, weddings, banquets, meetings, entertainment, and special events.</li><li><strong>Troubleshooting Skills:</strong> Good understanding of AV troubleshooting, preventive maintenance, basic repairs, equipment handling, and fault diagnosis.</li><li><strong>Electrical Safety:</strong> Knowledge of electrical safety, AV installations, cabling, connections, and safe equipment handling procedures.</li><li><strong>AV Systems:</strong> Familiarity with video conferencing systems, LED screens, projectors, sound systems, mixers, amplifiers, microphones, digital displays, and AV control systems.</li><li><strong>Problem-Solving:</strong> Strong attention to detail with good analytical, troubleshooting, and problem-solving abilities.</li><li><strong>Ability to Work Under Pressure:</strong> Able to respond quickly and effectively to technical issues during live events and guest activities.</li><li><strong>Communication Skills:</strong> Good communication and interpersonal skills with the ability to work effectively with guests, colleagues, management, and external suppliers.</li><li><strong>Language:</strong> Good command of written and spoken English.</li><li><strong>Flexibility:</strong> Willing to work shifts, evenings, weekends, public holidays, and special events based on operational requirements.</li><li><strong>Organization:</strong> Good organizational skills with the ability to maintain equipment inventories, maintenance records, and technical documentation.</li><li><strong>Teamwork and Independence:</strong> Ability to work independently while collaborating effectively with Engineering, Operations, Events, IT, and other departments.</li><li><strong>Additional Technical Skills:</strong> Knowledge of AV control systems, automation software, and digital signage systems is an advantage.</li><li><strong>Certifications:</strong> Relevant AV, electrical, electronics, or safety certifications are an advantage.</li><li><strong>Service and Safety:</strong> Strong commitment to guest satisfaction, service excellence, safety, professionalism, and the standards of Hawar Resort by Mantis.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong>&nbsp;We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?&nbsp;</strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job&nbsp;and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you&nbsp;can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong>&nbsp;Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties&nbsp;links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLES</strong></p><br> </div>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong><br> • Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools<br> • Segment prospects by ICP, industry, role, company size, and geography<br> • Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout<br> • Maintain organized prospect databases and outreach tracking systems</p> <p><strong>Cold email campaign execution</strong><br> • Write compelling cold email copy, subject lines, and CTAs tailored to target audiences<br> • Build and launch multi-step outbound campaigns across 4–8 touchpoints<br> • Personalize messaging using prospect, company, and industry insights<br> • Monitor campaigns daily and optimize based on engagement and performance metrics</p> <p><strong>Deliverability & inbox health</strong><br> • Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms<br> • Monitor spam scores, bounce rates, sender reputation, and deliverability metrics<br> • Rotate inboxes and sending accounts to maintain campaign performance<br> • Troubleshoot deliverability issues proactively before performance drops</p> <p><strong>Campaign optimization & reporting</strong><br> • A/B test subject lines, messaging, CTAs, and send times<br> • Track open rates, positive reply rates, bounce rates, and conversion metrics<br> • Continuously optimize messaging and targeting strategies based on data<br> • Maintain organized reporting dashboards and outreach documentation</p> <p><strong>Lead qualification & CRM management</strong><br> • Monitor campaign replies and categorize prospect responses accurately<br> • Identify and route qualified leads to sales teams with proper context and notes<br> • Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems<br> • Ensure all engagement data remains clean and organized</p> <p><strong>Compliance & best practices</strong><br> • Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards<br> • Maintain suppression lists and opt-out processes correctly<br> • Follow outbound best practices to protect sender reputation and campaign performance</p> <h4>What makes you a great fit</h4> <p>• Strong persuasive and concise copywriting skills<br> • Highly analytical and performance-driven mindset<br> • Comfortable working with outbound tools and technical deliverability systems<br> • Organized, proactive, and execution-focused<br> • Strong attention to detail with campaign monitoring and reporting<br> • Comfortable testing, iterating, and optimizing continuously</p> <h4>Required experience & skills</h4> <p>• 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles<br> • Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker<br> • Experience writing outbound email copy and managing campaigns<br> • Strong Excel or Google Sheets skills for prospect and campaign management<br> • Excellent written English communication skills</p> <h4>Preferred experience</h4> <p>• Experience managing deliverability and inbox health at scale<br> • Familiarity with DNS setup, SPF, DKIM, and DMARC basics<br> • Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses<br> • Experience working closely with SDR or Account Executive teams<br> • Familiarity with outbound automation and CRM workflows</p> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <p>• Research and build targeted prospect lists<br> • Launch and monitor cold email sequences<br> • Review deliverability metrics and inbox health<br> • Optimize messaging, targeting, and campaign structure<br> • Manage replies and qualify interested prospects<br> • Update CRM systems and maintain campaign documentation</p> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <p>• Open rates consistently meeting or exceeding benchmarks<br> • Positive reply rates and qualified conversations generated<br> • Bounce rates maintained below acceptable thresholds<br> • Consistent outbound campaign execution and optimization<br> • CRM accuracy and lead tracking completeness<br> • Growth in qualified outbound pipeline opportunities</p> <h4>Interview process</h4> <p>• Initial phone screen<br> • Video interview with recruiter<br> • Practical assessment (cold email sequence exercise)<br> • Client interview<br> • Offer and background verification</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Our customer is hiring for the following role: <p><strong>Main Purpose of Job: </strong></p><br><br><p>To establish Braxtone Advisory as a trusted, high-growth regional partner to insurance-sector boards, executive teams, regulators and investors by developing commercially relevant propositions, winning and expanding strategic client relationships, and consistently delivering measurable outcomes.</p><br><br><br><p><strong>Job Description</strong></p><br><br><p><strong>A. Business Strategy, P&amp;L and Growth</strong></p><br><br><p>. Define and execute the Advisory business strategy, annual business plan and three-year growth roadmap in alignment with the Group's priorities.</p><br><br><p>. Own the practice P&amp;L, including revenue, gross margin, utilization, headcount, operating costs, working capital and collections.</p><br><br><p>. Build a focused portfolio of repeatable, high-value offerings and determine where Braxtone should lead, partner or use external specialists.</p><br><br><p>. Translate market opportunities into a disciplined pipeline, account plans and achievable sales and delivery forecasts.</p><br><br><ul><li><p>Prepare regular performance reports and recommendations for the Group CEO and Executive Committee.</p><br><br></li></ul><p><strong>B. Business Development and Client Origination</strong></p><br><br><p>. Originate and convert new assignments through personal market credibility, executive relationships, referrals, partnerships and targeted campaigns.</p><br><br><p>. Develop trusted relationships with board members, CEOs, C-suite executives, regulators, investors and other senior stakeholders across the GCC.</p><br><br><p>. Lead client discovery, opportunity qualification, proposal development, commercial structuring, pricing, negotiation and contracting.</p><br><br><p>. Grow key accounts through structured relationship plans, cross-selling and the identification of follow-on opportunities.</p><br><br><ul><li><p>Maintain clear pipeline discipline, including probability-weighted forecasting, next actions, ownership and conversion analysis.</p><br><br></li></ul><p><strong>C. Client Leadership and Delivery Excellence</strong></p><br><br><p>. Act as executive sponsor for strategic engagements and remain accountable for outcomes, quality, client confidence and commercial performance.</p><br><br><p>. Convert complex client issues into clear hypotheses, workplans, governance arrangements, decision papers and implementable recommendations.</p><br><br><p>. Establish rigorous engagement controls covering scope, milestones, budget, resourcing, risks, dependencies, change requests and billing.</p><br><br><p>. Ensure that deliverables meet leading consulting standards and are practical, evidence-based and tailored to the GCC insurance environment.</p><br><br><ul><li><p>Intervene early where engagements are at risk, resolve escalations professionally and capture lessons learned</p><br><br></li></ul><p><strong>D. Service Portfolio and Intellectual Capital</strong></p><br><br><p>. Develop and lead offerings across insurance strategy and growth, operating-model and performance transformation, claims and profitability improvement, regulatory and licensing advisory, governance and risk, digital and AI-enabled transformation, M&amp;A and post-merger integration, restructuring and run-off, and feasibility and business planning.</p><br><br><p>. Create methodologies, diagnostic tools, proposal assets, case studies and quality standards that improve differentiation and delivery efficiency.</p><br><br><p>. Produce relevant thought leadership and represent Braxtone at selected industry forums, roundtables, webinars and media opportunities.</p><br><br><ul><li><p>Maintain current knowledge of insurance-market developments, regulatory change, emerging technologies and competitor activity across the region.</p><br><br></li></ul><p><strong>E. People, Capability and Culture</strong></p><br><br><p>. Design the target organization and resource model for the practice, balancing senior client leadership, core delivery capability and specialist expertise.</p><br><br><p>. Recruit, coach and retain a high-performing team with clear objectives, development plans, succession coverage and performance accountability.</p><br><br><p>. Build scalable delivery capacity, including effective use of India-based or other offshore resources where appropriate, while protecting quality and client confidentiality.</p><br><br><p>. Create a collaborative, inclusive and high-integrity culture that combines commercial ambition with professional judgement and accountability.</p><br><br><ul><li><p>Ensure appropriate utilization, workload management, knowledge sharing and continuing professional development</p><br><br></li></ul><p><strong>F. Governance, Risk and Group Collaboration</strong></p><br><br><p>. Apply robust engagement acceptance, conflict, independence, confidentiality, data-protection, subcontractor and quality-review controls.</p><br><br><p>. Ensure compliance with applicable laws, regulatory requirements, Group policies and contractual obligations in each market.</p><br><br><p>. Work closely with Braxtone's Insurance, Claims, Assistance and Digital businesses to create integrated solutions without compromising advisory objectivity.</p><br><br><ul><li><p>Build and manage a reliable network of subject-matter experts, alliance partners and subcontractors, with clear accountability for quality and economics.</p><br><br></li></ul><p><strong>Priority Advisory Domains</strong></p><br><br><p><strong>Strategy &amp; growth</strong></p><br><br><p>Corporate and business-unit strategy, market entry, distribution, product and portfolio strategy, customer value propositions</p><br><br><p><strong>Transformation</strong></p><br><br><p>Target operating models, process redesign, cost and performance improvement, change management and implementation support</p><br><br><p><strong>Claims &amp; technical</strong></p><br><br><p>Claims transformation, leakage and recovery reviews, loss-ratio improvement, underwriting and technical operations</p><br><br><p><strong>Transactions</strong></p><br><br><p>Commercial and operational due diligence, M&amp;A support, post-merger integration, restructuring, run-off and market exit</p><br><br><p><strong>Regulatory &amp; governance</strong></p><br><br><p>Licensing, regulatory remediation, governance, risk, compliance and board/executive advisory</p><br><br><p><strong>Digital &amp; analytics</strong></p><br><br><p>Digital strategy, automation, data and analytics, AI use cases, InsurTech partnerships and technology-enabled operating change</p><br><br><br><p><strong>Performance Expectations</strong></p><br><br><p>Detailed annual targets will be agreed with the Group CEO and Executive Committee. Performance will be assessed through a balanced scorecard covering the following outcomes:</p><br><br><br><p><strong>Dimension</strong></p><br><br><p><strong>Illustrative measures</strong></p><br><br><p><strong>Commercial performance</strong></p><br><br><p>Revenue, gross margin, collections, utilization and performance against approved budget</p><br><br><p><strong>Market development</strong></p><br><br><p>Qualified pipeline, proposal conversion, new strategic accounts, account expansion and strength of senior relationships</p><br><br><p><strong>Client impact</strong></p><br><br><p>Client satisfaction, repeat business, referenceability, measurable engagement outcomes and effective escalation management</p><br><br><p><strong>Delivery quality</strong></p><br><br><p>Milestone and budget performance, quality-review results, scope control and risk management</p><br><br><p><strong>Business building</strong></p><br><br><p>Priority offerings launched, reusable intellectual capital, alliances and market visibility</p><br><br><p><strong>People leadership</strong></p><br><br><p>Critical hires, retention, capability development, succession, engagement and productive deployment of the team</p><br><br><p><strong>Governance</strong></p><br><br><p>Compliance with engagement acceptance, conflict, confidentiality, contracting, data-protection and quality requirements</p><br><br><br><br><p><strong>First-12 Months Priorities</strong></p><br><br><p>. Complete a fact-based review of the existing Advisory portfolio, pipeline, delivery model, capabilities and economics; agree the strategic priorities and operating model.</p><br><br><p>. Present and secure approval for a three-year practice plan, annual budget, market and account priorities, service portfolio, talent plan and delivery model.</p><br><br><p>. Build a qualified opportunity pipeline and establish a consistent cadence for account management, proposals, forecasting and collections.</p><br><br><p>. Strengthen governance and quality controls across all active engagements and implement a clear project and portfolio reporting framework.</p><br><br><p>. Win and successfully mobilize priority assignments that demonstrate Braxtone's differentiated insurance expertise and create referenceable outcomes.</p><br><br><p>. Recruit or deploy the critical leadership and delivery capabilities required to execute the approved plan, including scalable offshore support where appropriate.</p><br><br><br><p><strong>Qualifications and Experience</strong></p><br><br><p><strong>Education</strong></p><br><br><p>. Bachelor's degree in business, finance, economics, insurance, engineering or another relevant discipline; a master's degree or MBA is preferred.</p><br><br><p>. Relevant professional credentials-such as ACII, FCII, CPCU, actuarial qualifications, CFA, CPA/CA, CISA, PMP or recognised change/transformation certification-are advantageous where relevant to the candidate's specialism.</p><br><br><p><strong>Professional Experience</strong></p><br><br><p>. Typically 15+ years of relevant professional experience, including substantial experience in management consulting or advisory and at least five years in senior leadership roles.</p><br><br><p>. Current or recent experience at Director, Executive Director or equivalent level in a Big Four firm, recognized management consultancy, specialist insurance advisory business or comparable professional-services organization is strongly preferred.</p><br><br><p>. Demonstrated insurance-sector depth across one or more of general insurance, life and health, takaful, reinsurance, broking or claims, supported by a broad understanding of the insurance value chain.</p><br><br><p>. Strong knowledge of GCC insurance markets and regulatory environments; a credible regional executive network and prior GCC/MENA consulting experience are highly desirable.</p><br><br><p>. Proven record of personally originating and converting material advisory engagements, growing key accounts and managing a profitable portfolio or practice.</p><br><br><p>. Track record of leading complex, multi-workstream engagements from diagnosis through implementation, with board and C-suite exposure.</p><br><br><p>. Experience building teams, deploying mixed onshore/offshore delivery models and managing specialist partners or subcontractors.</p><br><br><br><p><strong>Leadership Capabilities</strong></p><br><br><br><p>. Entrepreneurial practice builder with strong commercial judgement and the discipline to convert strategy into results.</p><br><br><p>. Credible executive presence and the ability to advise, influence and challenge boards, regulators and senior management constructively.</p><br><br><p>. Excellent problem structuring, analytical thinking, storytelling, proposal writing and presentation skills.</p><br><br><p>. Hands-on leadership style: equally comfortable originating work, shaping a solution, reviewing deliverables and resolving delivery issues.</p><br><br><p>. High standards of integrity, independence, discretion and professional judgement.</p><br><br><p>. Collaborative and culturally aware, with the resilience and adaptability required in a growing regional business.</p><br><br><p>. Fluent business English is essential; Arabic is advantageous. The successful candidate must be willing to be based in Bahrain and travel regularly across the GCC.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance ,&nbsp;responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the &nbsp;GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS &amp; GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details.&nbsp;</li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.&nbsp;</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<p><h4>About the role</h4> <p>Our client is seeking a results-driven digital marketing manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels.<br> This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.<br> The digital marketing manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility.<br> The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.</p> <h4>Responsibilities</h4> <strong>Strategy & marketing leadership</strong> <ul> <li>Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals</li> <li>Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion</li> <li>Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives</li> <li>Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed</li> <li>Identify scalable growth opportunities across acquisition, retention, and brand channels</li> </ul> <strong>Campaign management & growth execution</strong> <ul> <li>Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content</li> <li>Manage budgets and allocate spend strategically to maximize ROI and efficiency</li> <li>Oversee campaign messaging, positioning, and creative direction to maintain brand consistency</li> <li>Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition</li> <li>Test new acquisition channels, campaign structures, audiences, and messaging to improve results</li> </ul> <strong>Analytics, optimization & reporting</strong> <ul> <li>Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution</li> <li>Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools</li> <li>Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy</li> <li>Present actionable recommendations and performance updates to leadership regularly</li> <li>Continuously optimize campaigns through A/B testing and experimentation</li> </ul> <strong>Content, branding & messaging</strong> <ul> <li>Collaborate with content, design, and technical teams to ensure cohesive execution across channels</li> <li>Guide messaging strategy and brand positioning to strengthen market visibility and engagement</li> <li>Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets</li> <li>Ensure all marketing efforts align with brand voice, customer pain points, and business objectives</li> </ul> <strong>Cross-functional collaboration</strong> <ul> <li>Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment</li> <li>Coordinate with operations and product stakeholders to ensure marketing supports business priorities</li> <li>Contribute to broader growth strategy discussions and go-to-market initiatives</li> </ul> <h4>What makes you a perfect fit</h4> <ul> <li>Strategic thinker who connects marketing execution to business outcomes</li> <li>Hands-on operator comfortable managing campaigns and optimizing performance directly</li> <li>Data-driven marketer who thrives on experimentation, testing, and continuous improvement</li> <li>Creative storyteller capable of building compelling brand and campaign messaging</li> <li>Strong communicator and collaborative leader who works effectively across teams</li> </ul> <h4>Required experience & skills</h4> <ul> <li>Proven experience in B2B marketing leadership roles such as head of marketing, growth lead, or senior marketing manager</li> <li>Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels</li> <li>Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems</li> <li>Experience balancing strategic planning with hands-on execution</li> <li>Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly</li> <li>Excellent leadership, communication, and project management skills</li> </ul> <h4>Preferred experience & skills</h4> <ul> <li>Experience leading marketing functions in B2B service-based, SaaS, or professional industries</li> <li>Background in account-based marketing (ABM) or performance-driven demand generation</li> <li>Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo</li> <li>Experience managing cross-functional marketing teams or external agencies</li> <li>Strong branding, storytelling, and positioning capabilities</li> <li>Experience scaling marketing systems in high-growth environments</li> </ul> <h4>What does a typical day look like?</h4> <p>A digital marketing manager’s day is a mix of strategic planning, campaign execution, and performance analysis. You will:</p> <ul> <li>Review campaign dashboards and optimize active marketing initiatives</li> <li>Collaborate with leadership, sales, and content teams to align priorities and messaging</li> <li>Launch and refine campaigns across paid and organic channels</li> <li>Monitor lead flow, pipeline quality, and funnel conversion performance</li> <li>Test new acquisition ideas, audience segments, creatives, and messaging strategies</li> <li>Analyze campaign data and prepare actionable reports and recommendations</li> </ul> <p>In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Marketing qualified leads (MQLs) and sales qualified leads (SQLs)</li> <li>Customer acquisition cost (CAC) and marketing ROI</li> <li>Website traffic and conversion rate growth</li> <li>Lead-to-opportunity and opportunity-to-customer conversion rates</li> <li>Paid campaign performance and ROAS</li> <li>Brand visibility, engagement, and audience growth across channels</li> </ul> <h4>Interview process</h4> <ul> <li>Application review – assessment of experience and role alignment</li> <li>Initial interview – discussion of background, marketing expertise, and growth mindset</li> <li>Technical interview – deep dive into strategy, campaign management, analytics, and execution capabilities</li> <li>Final interview – leadership and culture fit discussion with the client team</li> <li>Offer & background verification</li> </ul></p><p></p>