Automation Jobs

Role Description We are seeking a detail-oriented and analytical Risk Analyst / Credit Risk Analyst to identify, evaluate, and monitor financial and operational risks while supporting sound business decisions and sustainable growth. This role is responsible for assessing creditworthiness, analyzing financial data, developing risk assessment models, and providing actionable insights that strengthen risk management frameworks and ensure compliance with internal policies and regulatory requirements. The successful candidate will conduct comprehensive risk assessments by analyzing financial statements, credit reports, business performance, market conditions, and economic indicators. You will evaluate customer, corporate, and portfolio risk profiles, identify potential exposures, and recommend appropriate risk mitigation strategies that align with organizational objectives and risk appetite. The role involves reviewing credit applications, performing financial ratio analysis, assessing cash flow, evaluating repayment capacity, and preparing credit recommendations based on quantitative and qualitative analysis. You will support credit approval processes by providing well-documented assessments, maintaining consistent evaluation standards, and ensuring objective decision-making. You will monitor credit portfolios, identify emerging risks, analyze delinquency trends, and evaluate portfolio performance using key risk indicators and performance metrics. Responsibilities include conducting stress testing, scenario analysis, sensitivity analysis, and portfolio reviews to measure potential impacts under changing market conditions and economic environments. The position requires developing and maintaining risk models, dashboards, and analytical reports that provide meaningful insights into credit quality, portfolio performance, and business risk exposure. You will collaborate with finance, lending, compliance, operations, internal audit, and senior management teams to support strategic planning, risk governance, and business decision-making. You will assist in developing and improving risk management policies, credit assessment methodologies, internal controls, and monitoring procedures. Responsibilities also include ensuring compliance with regulatory standards, corporate governance requirements, and internal risk management frameworks while maintaining accurate documentation and audit readiness. The role encourages continuous improvement through the adoption of advanced analytical tools, predictive modeling techniques, business intelligence platforms, and automation technologies that improve the efficiency and accuracy of risk analysis. You will stay informed about market developments, industry trends, regulatory updates, and evolving risk management practices to strengthen organizational resilience and support long-term financial stability. Qualifications Strong understanding of risk management, credit analysis, financial analysis, and corporate finance principles. Knowledge of credit assessment methodologies, financial statement analysis, and lending risk evaluation. Familiarity with financial ratios, cash flow analysis, profitability analysis, liquidity assessment, and capital structure evaluation. Understanding of credit risk models, portfolio risk management, stress testing, scenario analysis, and sensitivity analysis. Knowledge of regulatory requirements, corporate governance, compliance standards, and internal control frameworks. Proficiency in Microsoft Excel, financial modeling, business intelligence tools, and data analysis software. Familiarity with SQL, reporting platforms, risk management systems, and analytical applications is advantageous. Strong analytical and quantitative skills with the ability to interpret complex financial and operational data. Ability to prepare comprehensive risk assessments, credit reports, executive summaries, and management presentations. Excellent problem-solving and critical thinking skills with a strong attention to detail and accuracy. Strong communication and interpersonal skills with the ability to present analytical findings clearly to technical and non-technical stakeholders. Ability to collaborate effectively with finance, operations, compliance, audit, and cross-functional business teams. Strong organizational and project management skills with the ability to manage multiple priorities and meet reporting deadlines. Commitment to maintaining confidentiality, professional integrity, and ethical standards in handling financial information. Ability to identify emerging risks, recommend mitigation strategies, and support continuous improvement initiatives. Adaptability to evolving regulatory environments, business requirements, and market conditions. Passion for continuous learning and staying current with financial markets, risk management methodologies, and analytical technologies. Professionalism, accountability, sound judgment, and dedication to supporting informed business decisions through effective risk analysis.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems.<br>Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High School diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>We are currently looking for Exchange &amp; Infrastructure Administrator for our Bahrain operations with the following skillsets &amp; terms and conditions:</p><p><strong>Required Technical Skills &amp; Qualifications</strong></p><p>Education &amp; Certifications: Bachelor's degree in Information Technology, Computer Science, or equivalent field. Vendor-specific certifications (VMware VCP, Microsoft MCSE/Messaging) are highly advantageous.</p><p>Experience: 5+ years of hands-on experience managing Windows Server and Active Directory environments.</p><p>Networking &amp; Mail Protocols: In-depth understanding of standard mail flow protocols (SMTP, IMAP, POP3), local load balancers, split-brain DNS setups, and SSL/TLS certificates.</p><p>Network Infrastructure: Strong functional literacy with layer 4-7 hardware load balancers, split-brain DNS zone configurations, firewalls, and complex mail-routing rules.</p><p>Virtualization Expertise: Deep operational literacy provisioning and managing multi-hypervisor nodes via VMware vSphere and Microsoft Hyper-V ecosystems.</p><p>Automation Proficiency: Strong proficiency writing advanced administrative PowerShell scripts for bulk mailbox operations, configuration audits, and log analysis.</p><p>Problem Solving: Proven track record troubleshooting Tier-3 mail delivery failures, tracking down transport delays, and handling database corruption recovery.</p><p>Hardware &amp; Storage: Solid background managing enterprise storage frameworks (SAN/NAS/iSCSI).</p><p><strong>Key Responsibilities</strong></p><p>Exchange SE Installation &amp; Upgrades: Lead the architectural planning, clean installation, and technical upgradation from previous Exchange legacy versions (2016/2019) to Exchange Server Subscription Edition (SE), ensuring zero data loss and minimal user disruption.</p><p>Exchange &amp; Infrastructure Management: Install, update, and manage standalone and clustered on-premises Microsoft Exchange Servers (2016/2019) across physical and virtual systems.</p><p>High Availability &amp; Database Care: Configure, monitor, and optimize multi-site Database Availability Groups (DAGs). Perform routine database defragmentation, stability audits, and proactively manage storage caps.</p><p>Virtualization Administration: Provision, scale, and maintain enterprise hypervisor environments using both VMware vSphere and Microsoft Hyper-V to support core messaging infrastructure.</p><p>Active Directory Alignment: Manage schema extensions, directory replication, permissions, group policies, and object compliance directly tied to the underlying Microsoft Exchange messaging infrastructure.</p><p>Server Patching Pipelines: Manually plan, validate, and deploy Cumulative Updates (CUs) and Security Updates (SUs) across all local Exchange and Windows Server hosting nodes.</p><p>Backup &amp; Disaster Recovery: Implement regular bare-metal backup strategies and lead verification drills for instant disaster recovery and mail database restoration.</p><p>Terms and conditions</p><p>Joining time frame: (15 - 30 days)</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or equivalent field. Vendor-specific certifications (VMware VCP, Microsoft MCSE/Messaging) are highly advantageous.</li><li>5+ years of hands-on experience managing Windows Server and Active Directory environments.</li><li>In-depth understanding of standard mail flow protocols (SMTP, IMAP, POP3), local load balancers, split-brain DNS setups, and SSL/TLS certificates.</li><li>Strong functional literacy with layer 4-7 hardware load balancers, split-brain DNS zone configurations, firewalls, and complex mail-routing rules.</li><li>Deep operational literacy provisioning and managing multi-hypervisor nodes via VMware vSphere and Microsoft Hyper-V ecosystems.</li><li>Strong proficiency writing advanced administrative PowerShell scripts for bulk mailbox operations, configuration audits, and log analysis.</li><li>Proven track record troubleshooting Tier-3 mail delivery failures, tracking down transport delays, and handling database corruption recovery.</li><li>Solid background managing enterprise storage frameworks (SAN/NAS/iSCSI).</li></ul>

<p>Pre-Opening &amp; Facility Setup Partner with cross-functional teams to design layouts, establish workflows, and define equipment/smallware requirements. Support equipment selection, installation, and commissioning to meet targeted production volumes. Determine capacity, batch sizes, staffing, initial schedules, and opening inventory par levels. Lead supplier trials, ingredient approvals, kitchen testing, food safety licensing, and mock runs before launch. Culinary Leadership &amp; Product Development Oversee culinary standards across bakery, pastry, and hot-kitchen divisions. Scale and document master recipes, SOPs, portion sizes, allergens, and photos for brands like Costa and Pickl. Lead shelf-life testing, menu engineering, sensory evaluations, and trial runs for new cloud kitchen or B2B opportunities. Balance recipe creativity with scalability, cost efficiency, and operational simplicity. Production Planning &amp; Daily Operations Convert store forecasts and demand into efficient daily, weekly, and monthly production schedules. Oversee workflow execution to optimize capacity, prevent bottlenecks, and eliminate unnecessary overtime. Maintain strict cut-off times, dispatch routines, and replenishment schedules with logistics teams. Build contingency procedures for equipment failure, peak demand spikes, or supply shortages. Food Safety, QA &amp; Compliance Design and enforce HACCP-based controls, SOPs, and strict food safety compliance aligned with Bahrain regulations. Standardize receiving, storage, temperature tracking, date coding (FIFO/FEFO), batch tracing, and allergen management. Direct investigations into non-conformances, quality complaints, or safety incidents to implement preventative fixes. Ensure audit readiness for internal, brand, and municipal regulatory inspections. Cost Control, Yield &amp; Profitability Manage full recipe costing to track precise raw material, portion, and packaging expenses. Monitor theoretical vs. actual yields and track waste categories to minimize trim loss, spoilage, and overproduction. Partner with Finance to manage food cost variances, labor budgets, and pricing structures for internal and B2B orders. Optimize productivity and product mix to support overall facility break-even and long-term margins. Procurement &amp; Inventory Management Set strict ingredient/packaging specifications and evaluate suppliers to ensure quality and contingency options. Set par levels based on lead times, storage space, and product shelf life while monitoring slow-moving items. Coordinate with stores and logistics teams on cold-chain integrity, packing, and dispatch windows. Team Leadership &amp; Talent Development Recruit, train, and mentor supervisors and production staff across all kitchen sections. Build shift rosters aligned with demand, track staff performance, and establish cross-training programs. Foster a strong culture of ownership, strict food safety, continuous learning, and workplace discipline. Systems, Documentation &amp; Process Improvement Author a central-kitchen operating manual containing master recipes, work instructions, and cleaning schedules. Implement tracking systems for production outputs, actual yields, downtime, waste drivers, and labor efficiency. Drive process simplification and recommend practical technology or automation to increase throughput. Commercial Growth &amp; Business Expansion Evaluate operational feasibility, costing, and capacity for B2B, HORECA, corporate catering, and private-label ventures. Conduct customer tastings and support product readiness for external revenue channels and cloud kitchens. Ensure new commercial revenue streams scale safely without impacting core internal brand standards. Stakeholder &amp; Cross-Functional Management Collaborate with brand operations (Costa/Pickl), Finance, HR, Marketing, Procurement, and Maintenance teams. Provide clear operational reports, capacity assessments, risk analyses, and performance updates to the General Manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Minimum of 10 years of experience as an Executive Chef. Bachelors degree or equivalent experience. Strong leadership and management skills. Excellent communication and organizational abilities. Knowledge of current industry trends and techniques. Ability to work in a fast-paced and high-pressure environment. Strong understanding of food and labor costs and the ability to manage them effectively.</p>

<p>JOB PURPOSE Support the implementation and continuous enhancement of cyber security controls across applications, cloud infrastructure, DevOps pipelines, and operational environments by monitoring security risks, enforcing secure development and infrastructure practices, responding to security incidents, and collaborating with cross-functional teams to strengthen the organization's overall cyber resilience and secure technology operations.</p><p>KEY RESPONSIBILITIES</p><ul><li>Design, implement, and maintain automated security checks (SAST, DAST, SCA) within the CI/CD pipeline to ensure vulnerabilities are detected and remediated early in the software development lifecycle, following the "shift-left" security approach</li><li>Partner closely with software developers to enforce secure coding standards based on frameworks such as OWASP Top 10, conduct security-focused code reviews, and provide real-time guidance on mitigating common application vulnerabilities.</li><li>Monitor and analyze security alerts across cloud environments (AWS, Azure, Oracle) using tools such as Microsoft Defender for Cloud, AWS Guard Duty and triage cloud security posture management (CSPM) findings by severity and exposure risk.</li><li>Work with the infrastructure and cloud platform engineering teams to scan and validate IaC templates (Terraform) for misconfigurations and policy violations before deployment, embedding security-as-code principles into infrastructure provisioning.</li><li>Enforce security controls for containerized workloads, including container image scanning, runtime protection, Kubernetes admission policies, and pod security standards, in collaboration with the cloud platform engineering team.</li><li>Implement and govern secrets management solutions (e.g., Azure Key Vault, AWS Secrets Manager) to prevent hardcoded credentials in repositories and ensure secure injection of secrets at runtime across development and operations environments</li><li>Monitor security systems (SIEM, XDR, IDS/IPS) to detect, triage, and respond to security incidents in a timely manner; perform in-depth log analysis, forensic investigation, and root cause analysis across both on-premises and cloud environments</li><li>Conduct threat modeling sessions with development and infrastructure teams for new applications, services, and architectural changes to proactively identify and mitigate security risks before they enter production.</li><li>Act as the security liaison across development, cloud platform engineering, and infrastructure teams; deliver security awareness training, conduct workshops on secure DevOps practices, and foster a culture of shared security responsibility.</li><li>Assess and secure APIs and microservices architectures by implementing API gateway security controls, authentication/authorization best practices (OAuth, JWT), rate limiting, and automated API security testing within the DevSecOps pipeline.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS</p><p>Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or an equivalent major in the related field.</p><p>EXPERIENCE</p><p>0-2 years of experience in the related field.</p><p>JOB SPECIFIC SKILLS &amp; ATTRIBUTES</p><ul><li>Threat Detection and Response using any of these tools (Microsoft Defender XDR, Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft Defender for Endpoint).</li><li>Vulnerability Management using any of these tools (Nessus, Qualys, OpenVAS).</li><li>Privilege Access Management (PAM) using any of these tools (Wallix, CyberArk, Beyond Trust).</li><li>Security Automation and Orchestration using any of these tools (Python, Splunk Phantom, Cortex XSOAR, Azure Sentinel).</li><li>DevSecOps use any of these tools (SonarQube, GitHub Actions, AWS Code Pipeline).</li><li>Security Hardening and Compliance using any of these tools (CIS Benchmarks, SITG Benchmarks, Qualys Policy Compliance).</li><li>Cloud Security using any of these tools (AWS Security Hub, Azure Security Center, Microsoft Defender for Cloud)</li><li>Network Security using any of these tools (Palo Alto Networks, Fortinet, Cisco ASA, Snort, Suricata)</li><li>Endpoint Security using any of these tools (Microsoft Defender for Endpoint, CrowdStrike Falcon, Sentinel One).</li></ul><p>About Application Process</p><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):</p><ul><li>Resume/CV</li><li>Passport-size photograph</li></ul>

<div><span style="font-size: 11px;"><b>What We Need From You</b></span></div><div><span style="font-size: 11px;"><b>1. Test Planning &amp; Scenario Design</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Design comprehensive test plans and test scenarios for every new build, feature release, bug fix, and app change on the Bede mobile application.</span></div><div><span style="font-size: 11px;">Cover all critical user journeys including onboarding, identity verification, microfinance application, repayments, card management, remittances, wallet services, and any future product features.</span></div><div><span style="font-size: 11px;">Develop test cases for functional, regression, smoke, exploratory, and edge-case testing.</span></div><div><span style="font-size: 11px;">Ensure test scenarios reflect real-world usage patterns across different customer profiles, connection speeds, and device types.</span></div><div><span style="font-size: 11px;">Maintain a structured and up-to-date test case library accessible to the team and the QA vendor.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">2. Device &amp; Cross-Platform Testing</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Execute manual testing across a range of iOS and Android devices, screen sizes, OS versions, and network conditions to ensure consistent app behaviour.</span></div><div><span style="font-size: 11px;">Identify device-specific or OS-version-specific defects and document them with full reproduction steps and device context.</span></div><div><span style="font-size: 11px;">Maintain a device testing matrix and ensure coverage of the most commonly used devices in the Bede customer base.</span></div><div><span style="font-size: 11px;">Test app behaviour on both stable Wi-Fi and mobile data conditions, including low-connectivity scenarios.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">3. Defect Management &amp; Build Feedback</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Log, track, and manage all defects found during testing using the agreed defect management tool (e.g. JIRA), with clear severity classification, reproduction steps, screenshots, and expected vs. actual results.</span></div><div><span style="font-size: 11px;">Provide structured, detailed build feedback reports to the Digital Operations Project Manager and the development vendor before any release is approved to go live.</span></div><div><span style="font-size: 11px;">Re-test resolved defects to confirm fixes are complete and have not introduced new issues (regression testing).</span></div><div><span style="font-size: 11px;">Give a clear go / no-go recommendation for each build based on testing outcomes, with supporting documentation.</span></div><div><span style="font-size: 11px;">Track defect trends over time to identify recurring quality issues and feed these into improvement discussions with the vendor.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">4. QA Vendor Coordination</span></div><div><span style="font-size: 11px;">Work closely with the external QA vendor on a day-to-day basis, aligning on test scope, priorities, timelines, and reporting standards.</span></div><div><span style="font-size: 11px;">Review and validate the QA vendor’s test plans, test scripts, and test results to ensure they are thorough, accurate, and aligned with Bede’s business requirements.</span></div><div><span style="font-size: 11px;">Flag gaps or inconsistencies in vendor testing coverage and work collaboratively to close them.</span></div><div><span style="font-size: 11px;">Maintain clear records of all vendor testing activities and outcomes for internal reference and audit purposes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">5. Release Validation &amp; Go-Live Support</span></div><div><span style="font-size: 11px;">Conduct final pre-release validation testing on the production-ready build before every app release.</span></div><div><span style="font-size: 11px;">Perform post-deployment smoke testing immediately after a release goes live to confirm critical functions are working as expected.</span></div><div><span style="font-size: 11px;">Support the team during UAT sessions with internal stakeholders and business users.</span></div><div><span style="font-size: 11px;">Participate in sprint reviews and release sign-off meetings to provide a testing perspective.</span></div><div><span style="font-size: 11px;">.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Education and Experience</b></span></div><div><span style="font-size: 11px;">Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.</span></div><div><span style="font-size: 11px;">0–2 year of experience in software testing, QA, or a related technical role. Fresh graduates with a strong IT background and demonstrated interest in mobile app testing are encouraged to apply.</span></div><div><span style="font-size: 11px;">Foundational understanding of software testing concepts including test case design, defect lifecycle, and regression testing.</span></div><div><span style="font-size: 11px;">Familiarity with mobile app testing on both iOS and Android platforms is a strong advantage.</span></div><div><span style="font-size: 11px;">Exposure to or awareness of test automation concepts and tools (e.g. Appium, Selenium, Detox) is a plus and will be developed in the role.</span></div><div><br></div>

<p>We are looking for an Executive Chef who will be responsible for overseeing all aspects of our culinary operations, including creating and executing menus, managing kitchen staff, and maintaining high-quality standards of food and service. The ideal candidate will have a strong background in culinery and exceptional leadership skills.</p><p><strong>Responsibilities</strong></p><p><strong>Pre-Opening &amp; Facility Setup</strong></p><ul><li>Partner with cross-functional teams to design layouts, establish workflows, and define equipment/smallware requirements.</li><li>Support equipment selection, installation, and commissioning to meet targeted production volumes.</li><li>Determine capacity, batch sizes, staffing, initial schedules, and opening inventory par levels.</li><li>Lead supplier trials, ingredient approvals, kitchen testing, food safety licensing, and mock runs before launch.</li></ul><p><strong>Culinary Leadership &amp; Product Development</strong></p><ul><li>Oversee culinary standards across bakery, pastry, and hot-kitchen divisions.</li><li>Scale and document master recipes, SOPs, portion sizes, allergens, and photos for brands like Costa and Pickl.</li><li>Lead shelf-life testing, menu engineering, sensory evaluations, and trial runs for new cloud kitchen or B2B opportunities.</li><li>Balance recipe creativity with scalability, cost efficiency, and operational simplicity.</li></ul><p><strong>Production Planning &amp; Daily Operations</strong></p><ul><li>Convert store forecasts and demand into efficient daily, weekly, and monthly production schedules.</li><li>Oversee workflow execution to optimize capacity, prevent bottlenecks, and eliminate unnecessary overtime.</li><li>Maintain strict cut-off times, dispatch routines, and replenishment schedules with logistics teams.</li><li>Build contingency procedures for equipment failure, peak demand spikes, or supply shortages.</li></ul><p><strong>Food Safety, QA &amp; Compliance</strong></p><ul><li>Design and enforce HACCP-based controls, SOPs, and strict food safety compliance aligned with Bahrain regulations.</li><li>Standardize receiving, storage, temperature tracking, date coding (FIFO/FEFO), batch tracing, and allergen management.</li><li>Direct investigations into non-conformances, quality complaints, or safety incidents to implement preventative fixes.</li><li>Ensure audit readiness for internal, brand, and municipal regulatory inspections.</li></ul><p><strong>Cost Control, Yield &amp; Profitability</strong></p><ul><li>Manage full recipe costing to track precise raw material, portion, and packaging expenses.</li><li>Monitor theoretical vs. actual yields and track waste categories to minimize trim loss, spoilage, and overproduction.</li><li>Partner with Finance to manage food cost variances, labor budgets, and pricing structures for internal and B2B orders.</li><li>Optimize productivity and product mix to support overall facility break-even and long-term margins.</li></ul><p><strong>Procurement &amp; Inventory Management</strong></p><ul><li>Set strict ingredient/packaging specifications and evaluate suppliers to ensure quality and contingency options.</li><li>Set par levels based on lead times, storage space, and product shelf life while monitoring slow-moving items.</li><li>Coordinate with stores and logistics teams on cold-chain integrity, packing, and dispatch windows.</li></ul><p><strong>Team Leadership &amp; Talent Development</strong></p><ul><li>Recruit, train, and mentor supervisors and production staff across all kitchen sections.</li><li>Build shift rosters aligned with demand, track staff performance, and establish cross-training programs.</li><li>Foster a strong culture of ownership, strict food safety, continuous learning, and workplace discipline.</li></ul><p><strong>Systems, Documentation &amp; Process Improvement</strong></p><ul><li>Author a central-kitchen operating manual containing master recipes, work instructions, and cleaning schedules.</li><li>Implement tracking systems for production outputs, actual yields, downtime, waste drivers, and labor efficiency.</li><li>Drive process simplification and recommend practical technology or automation to increase throughput.</li></ul><p><strong>Commercial Growth &amp; Business Expansion</strong></p><ul><li>Evaluate operational feasibility, costing, and capacity for B2B, HORECA, corporate catering, and private-label ventures.</li><li>Conduct customer tastings and support product readiness for external revenue channels and cloud kitchens.</li><li>Ensure new commercial revenue streams scale safely without impacting core internal brand standards.</li></ul><p><strong>Stakeholder &amp; Cross-Functional Management</strong></p><ul><li>Collaborate with brand operations (Costa/Pickl), Finance, HR, Marketing, Procurement, and Maintenance teams.</li><li>Provide clear operational reports, capacity assessments, risk analyses, and performance updates to the General Manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 10 years of experience as an Executive Chef.</p><p>Bachelors degree or equivalent experience.</p><p>Strong leadership and management skills.</p><p>Excellent communication and organizational abilities.</p><p>Knowledge of current industry trends and techniques.</p><p>Ability to work in a fast-paced and high-pressure environment.</p><p>Strong understanding of food and labor costs and the ability to manage them effectively.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary</strong></p><br><br><p>We are looking for an Executive Chef who will be responsible for overseeing all aspects of our culinary operations, including creating and executing menus, managing kitchen staff, and maintaining high-quality standards of food and service. The ideal candidate will have a strong background in culinery and exceptional leadership skills.</p><br><br><br><p><strong>Responsibilities</strong></p><br><br><p>Pre-Opening &amp; Facility Setup</p><br><br><ul><li><p>Partner with cross-functional teams to design layouts, establish workflows, and define equipment/smallware requirements.</p><br><br></li><li><p>Support equipment selection, installation, and commissioning to meet targeted production volumes.</p><br><br></li><li><p>Determine capacity, batch sizes, staffing, initial schedules, and opening inventory par levels.</p><br><br></li><li><p>Lead supplier trials, ingredient approvals, kitchen testing, food safety licensing, and mock runs before launch.</p><br><br></li></ul><p>Culinary Leadership &amp; Product Development</p><br><br><ul><li><p>Oversee culinary standards across bakery, pastry, and hot-kitchen divisions.</p><br><br></li><li><p>Scale and document master recipes, SOPs, portion sizes, allergens, and photos for brands like Costa and Pickl.</p><br><br></li><li><p>Lead shelf-life testing, menu engineering, sensory evaluations, and trial runs for new cloud kitchen or B2B opportunities.</p><br><br></li><li><p>Balance recipe creativity with scalability, cost efficiency, and operational simplicity.</p><br><br></li></ul><p>Production Planning &amp; Daily Operations</p><br><br><ul><li><p>Convert store forecasts and demand into efficient daily, weekly, and monthly production schedules.</p><br><br></li><li><p>Oversee workflow execution to optimize capacity, prevent bottlenecks, and eliminate unnecessary overtime.</p><br><br></li><li><p>Maintain strict cut-off times, dispatch routines, and replenishment schedules with logistics teams.</p><br><br></li><li><p>Build contingency procedures for equipment failure, peak demand spikes, or supply shortages.</p><br><br></li></ul><p>Food Safety, QA &amp; Compliance</p><br><br><ul><li><p>Design and enforce HACCP-based controls, SOPs, and strict food safety compliance aligned with Bahrain regulations.</p><br><br></li><li><p>Standardize receiving, storage, temperature tracking, date coding (FIFO/FEFO), batch tracing, and allergen management.</p><br><br></li><li><p>Direct investigations into non-conformances, quality complaints, or safety incidents to implement preventative fixes.</p><br><br></li><li><p>Ensure audit readiness for internal, brand, and municipal regulatory inspections.</p><br><br></li></ul><p>Cost Control, Yield &amp; Profitability</p><br><br><ul><li><p>Manage full recipe costing to track precise raw material, portion, and packaging expenses.</p><br><br></li><li><p>Monitor theoretical vs. actual yields and track waste categories to minimize trim loss, spoilage, and overproduction.</p><br><br></li><li><p>Partner with Finance to manage food cost variances, labor budgets, and pricing structures for internal and B2B orders.</p><br><br></li><li><p>Optimize productivity and product mix to support overall facility break-even and long-term margins.</p><br><br></li></ul><p>Procurement &amp; Inventory Management</p><br><br><ul><li><p>Set strict ingredient/packaging specifications and evaluate suppliers to ensure quality and contingency options.</p><br><br></li><li><p>Set par levels based on lead times, storage space, and product shelf life while monitoring slow-moving items.</p><br><br></li><li><p>Coordinate with stores and logistics teams on cold-chain integrity, packing, and dispatch windows.</p><br><br></li></ul><p>Team Leadership &amp; Talent Development</p><br><br><ul><li><p>Recruit, train, and mentor supervisors and production staff across all kitchen sections.</p><br><br></li><li><p>Build shift rosters aligned with demand, track staff performance, and establish cross-training programs.</p><br><br></li><li><p>Foster a strong culture of ownership, strict food safety, continuous learning, and workplace discipline.</p><br><br></li></ul><p>Systems, Documentation &amp; Process Improvement</p><br><br><ul><li><p>Author a central-kitchen operating manual containing master recipes, work instructions, and cleaning schedules.</p><br><br></li><li><p>Implement tracking systems for production outputs, actual yields, downtime, waste drivers, and labor efficiency.</p><br><br></li><li><p>Drive process simplification and recommend practical technology or automation to increase throughput.</p><br><br></li></ul><p>Commercial Growth &amp; Business Expansion</p><br><br><ul><li><p>Evaluate operational feasibility, costing, and capacity for B2B, HORECA, corporate catering, and private-label ventures.</p><br><br></li><li><p>Conduct customer tastings and support product readiness for external revenue channels and cloud kitchens.</p><br><br></li><li><p>Ensure new commercial revenue streams scale safely without impacting core internal brand standards.</p><br><br></li></ul><p>Stakeholder &amp; Cross-Functional Management</p><br><br><ul><li><p>Collaborate with brand operations (Costa/Pickl), Finance, HR, Marketing, Procurement, and Maintenance teams.</p><br><br></li><li><p>Provide clear operational reports, capacity assessments, risk analyses, and performance updates to the General Manager.</p><br><br></li></ul><br><p><strong>Qualifications</strong></p><br><br><ul><li><p>Minimum of 10 years of experience as an Executive Chef.</p><br><br></li><li><p>Bachelors degree or equivalent experience.</p><br><br></li><li><p>Strong leadership and management skills.</p><br><br></li><li><p>Excellent communication and organizational abilities.</p><br><br></li><li><p>Knowledge of current industry trends and techniques.</p><br><br></li><li><p>Ability to work in a fast-paced and high-pressure environment.</p><br><br></li><li><p>Strong understanding of food and labor costs and the ability to manage them effectively.</p><br><br></li></ul><br> <br><br> </div>

<p><strong>What you will be doing:</strong> Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following:</p><p><strong>Management:</strong> Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director. Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel. Compliance of PCI DSS &amp; GDPR</p><p><strong>Hardware:</strong> Ensures that the hotel works with Accor Hardware partners. Has a good relationship with Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</p><p><strong>Software:</strong> Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</p><p><strong>User:</strong> Ensures that no user in the hotel has access to programs other than those needed to perform the job. He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department). This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</p><p><strong>Security / Datasafe:</strong> Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection. Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems. He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</p><p>Servers Infrastructure<br>Physical and Virtual Networks<br>Data, Voice and Wi-Fi<br>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment<br>Central profile solutions (CP)<br>Central reservations systems (CRS)<br>Revenue management systems (RMS)<br>Various middleware / Interfaces<br>Data warehouse, reporting, and Business Intelligence (BI) Interface Only<br>Sales force automation (SFA) - Interface<br>Customer relationship management (CRM)<br>Point of Sales application<br>Back office accounting software application<br>Procurement and inventory management application<br>IP TV<br>Human resources management system<br>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</p><p><strong>Scope:</strong> Smooth running of all computer systems. Training of basic functions of user software. Regular information to IT management about the new computer trends for the future. Regular data safe /backup. Budgeting, Planning, and managing the approval process for IT Expenditures Compliance with IT Policies and Guidelines IT project management</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years experience in a similar role, preferably in an international hotel brand. Strategic thinker, results-driven, process-oriented, and attentive to details. Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals. Change instigator, positive influencer, strong communicator, and team collaborator. Strong listening skills and the ability to anticipate business needs. Able to build and develop relationships with the business partners, and intermediaries. Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels. Fluency in English. Adaptable, self-motivating individual with the ability to bring others along on the journey. Strong decision-making skills, calm under pressure, and able to prioritize workflows.</p>

<p>ProLab Systems is a leading provider of comprehensive turnkey laboratory solutions, across the GCC, delivering integrated systems across sample preparation, analytical instrumentation, and lab automation for industries including mining, cement, metals, petrochemicals, refineries, building materials, and research.</p> <p>We are seeking a highly technical, solution-driven Senior Technical Sales Engineer with 10-15 years experience on a similar field to support ProLab Systems future growth.</p> <p>Role Focus This is a technical-first role ( 70%) requiring strong expertise in:</p> <ul> <li>Configure Analytical equipment s that ProLab Systems represents (view our website).</li> <li>Able to configure sample preparation for different techniques</li> <li>Able to lead a technical team</li> <li>Laboratory equipment selection from the partners we represent &amp; configuration</li> </ul> <p><b><br></b></p><p><b>Key Responsibilities</b></p> <ul> <li>Technical Solution Engineering and Development</li> <li>Analyse client application requirements</li> <li>Select and configure: Sample preparation systems (for cement, food, pharmaceuticals, polymer, refinery, mining etc.) Analytical instruments</li> <li>Ensure full technical solutions to meet customer application needs and requirement</li> <li>Techno-Commercial Proposals</li> <li>Prepare visually appealing quality proposals including:</li> <li>Strong technical proposal writing and commercial understanding</li> <li>Technical specifications and deviations</li> <li>System architecture and equipment selection</li> <li>Costing and pricing</li> <li>Support tenders, bid clarifications, and negotiations</li> <li>Client Interface</li> <li>Conduct technical presentations and site engagements</li> <li>Build relationships with end users, consultants, and contractors</li> </ul> <p>Technical Expertise (Essential)</p> <ul> <li>Strong hands-on knowledge of: Laboratory systems for cement, food, pharmaceuticals, polymer, refinery, mining etc. Sample preparation and lab workflows</li> <li>Ability to interpret: PFDs, P&amp;IDs, and technical specifications</li> <li>Experience in equipment selection according to customer application needs is mandatory</li> </ul> <p>Software Proficiency:</p> <ul> <li>Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio).</li> </ul> <p>Travel Requirements:</p> <ul> <li>Willingness to travel within the Middle East to meet with partners and clients.</li> </ul> <p>Work Ethic:</p> <ul> <li>Positive attitude, self-driven, capable of working independently, and meeting deadlines.</li> </ul> <p>Motivation:</p> <ul> <li>Highly responsible and motivated to succeed in a dynamic, fast-paced, and high-growth environment.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s Degree in: Chemical / Mechatronics / Instrumentation Engineering</li> <li>Fluent in English (mandatory)</li> <li>Working knowledge of Arabic (preferred)</li> <li>10+ years in technical sales / applications / lab systems</li> <li>Proven track record in project-based or solution sales</li> <li>Strong hands-on knowledge of: Laboratory systems for cement, food, pharmaceuticals, polymer, refinery, mining etc. Sample preparation and lab workflows</li> <li>Ability to interpret: PFDs, P&amp;IDs, and technical specifications</li> <li>Experience in equipment selection according to customer application needs is mandatory</li> <li>Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio).</li> <li>Willingness to travel within the Middle East to meet with partners and clients.</li> <li>Positive attitude, self-driven, capable of working independently, and meeting deadlines.</li> <li>Highly responsible and motivated to succeed in a dynamic, fast-paced, and high-growth environment.</li> </ul>

<p><br></p><p><strong>About the Role</strong><br>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</p><p><strong>Responsibilities</strong></p><ul><li>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</li><li>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</li><li>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</li><li>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</li><li>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</li><li>Develop business cases, ROI models, and value propositions for proposed solutions.</li><li>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</li><li>Build and maintain strong relationships with customers, partners, and technology vendors.</li><li>Support pricing, licensing, solution sizing, and commercial proposal preparation.</li><li>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</li><li>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</li><li>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</li><li>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</li><li>Perform any other related duties as assigned or needed.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</li><li>Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</li><li>Strong presentation, communication, negotiation, and stakeholder management skills.</li><li>Strong commercial awareness and business acumen.</li><li>Excellent analytical, problem-solving, and project coordination skills.</li><li>Ability to manage multiple opportunities in a fast-paced environment.</li><li>Presales &amp; Solution Consulting</li><li>Customer Experience (CX) Knowledge</li><li>AI &amp; Automation Awareness</li><li>Proposal &amp; Tender Management</li><li>Business Development</li><li>Executive Presentation Skills</li><li>Stakeholder Management</li><li>Commercial &amp; Financial Awareness</li><li>Market &amp; Competitive Analysis</li><li>Partner &amp; Vendor Management</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.</li><li>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</li><li>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</li><li>Experience in customer engagement and executive-level presentations</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</span></p><br></li><li><p><span>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</span></p><br></li><li><p><span>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</span></p><br></li><li><p><span>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</span></p><br></li><li><p><span>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</span></p><br></li><li><p><span>Develop business cases, ROI models, and value propositions for proposed solutions.</span></p><br></li><li><p><span>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</span></p><br></li><li><p><span>Build and maintain strong relationships with customers, partners, and technology vendors.</span></p><br></li><li><p><span>Support pricing, licensing, solution sizing, and commercial proposal preparation.</span></p><br></li><li><p><span>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</span></p><br></li><li><p><span>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</span></p><br></li><li><p><span>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</span></p><br></li><li><p><span>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</span></p><br></li><li><p><span>Perform any other related duties as assigned or needed.</span></p><br></li></ul> <br> <br><br> What we need from you <br> <ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</span></p><br></li><li><p><span>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage</span><span>.</span></p><br></li><li><p><span>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</span></p><br></li><li><p><span>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</span></p><br></li><li><p><span>Experience in customer engagement and executive-level presentations</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <p>•Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</p><br><p>•Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</p><br><p>•Strong presentation, communication, negotiation, and stakeholder management skills.</p><br><p>•Strong commercial awareness and business acumen.</p><br><p>•Excellent analytical, problem-solving, and project coordination skills.</p><br><p>• Ability to manage multiple opportunities in a fast-paced environment.</p><br><p>•Presales &amp; Solution Consulting</p><br><p>•Customer Experience (CX) Knowledge</p><br><p>•AI &amp; Automation Awareness</p><br><p>•Proposal &amp; Tender Management</p><br><p>•Business Development</p><br><p>•Executive Presentation Skills</p><br><p>•Stakeholder Management</p><br><p>•Commercial &amp; Financial Awareness</p><br><p>•Market &amp; Competitive Analysis</p><br><p>•Partner &amp; Vendor Management</p><br> <br> <br> </div>

<br> <br> <p> <strong>Job Description</strong> </p> <p> <strong>What you will be doing:</strong> </p> <p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: </p> <p> <strong>Management:</strong> </p> <ul> <li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li> <li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li> <li>Is creating business cases for justification of investments and expenditures to support the approval process.</li> <li>Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.</li> <li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li> <li>Compliance of PCI DSS &amp; GDPR</li> </ul> <p> <strong>Hardware:</strong> </p> <ul> <li>Ensures that the hotel works with Accor Hardware partners.</li> <li>Has a good relationship with Hardware Partners.</li> <li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li> <li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li> </ul> <p> <strong>Software:</strong> </p> <ul> <li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li> <li>Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers.</li> <li>Has a good relationship to the Software suppliers.</li> <li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li> </ul> <p> <strong>User:</strong> </p> <ul> <li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li> <li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li> <li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li> </ul> <p> <strong>Security / Datasafe:</strong> </p> <ul> <li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li> <li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li> <li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li> <li>Servers Infrastructure Physical and Virtual</li> <li>Networks Data, Voice and Wi-Fi</li> <li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li> <li>Central profile solutions (CP)</li> <li>Central reservations systems (CRS)</li> <li>Revenue management systems (RMS)</li> <li>Various middleware / Interfaces</li> <li>Data warehouse, reporting, and Business Intelligence (BI) Interface Only</li> <li>Sales force automation (SFA) - Interface</li> <li>Customer relationship management (CRM)</li> <li>Point of Sales application</li> <li>Back office accounting software application</li> <li>Procurement and inventory management application</li> <li>IP TV</li> <li>Human resources management system</li> <li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li> </ul> <p> <strong>Scope:</strong> </p> <ul> <li>Smooth running of all computer systems.</li> <li>Training of basic functions of user software.</li> <li>Regular information to IT management about the new computer trends for the future.</li> <li>Regular data safe /backup.</li> <li>Budgeting, Planning, and managing the approval process for IT Expenditures</li> <li>Compliance with IT Policies and Guidelines</li> <li>IT project management</li> </ul> <p> </p> <ul> </ul> <br> <div>Qualifications</div> <br> <p> <strong>Qualifications</strong> </p> <ul> <li>Minimum 5 years experience in a similar role, preferably in an international hotel brand.</li> <li>Strategic thinker, results-driven, process-oriented, and attentive to details. </li> <li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li> <li>Change instigator, positive influencer, strong communicator, and team collaborator.</li> <li>Strong listening skills and the ability to anticipate business needs.</li> <li>Able to build and develop relationships with the business partners, and intermediaries.</li> <li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li> <li>Fluency in English.</li> <li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li> <li>Strong decision-making skills, calm under pressure, and able to prioritize workflows. </li> </ul> <br> <div>Additional Information</div> <br> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul>

<p>Perform L1 and L2 roles and responsibilities by being the ICT Point of Contact. ICT Field Support shall attend Users incidents and service requests in which technical competence meets customer relations. ICT field support is a centralized knowledge competency for the various ICT systems that runs Bahrain International Airport in which the knowledge is transformed to actions by maintains systems and resolving issues as well as providing new services to BAC ICT customers/users by following the department's SOP, policies and procedures. ICT field support shall Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.</p><p><strong>MAIN DUTIES</strong></p><ul><li>Receive incident reports and Service requests from Users via telephone, SAHAB or email</li><li>Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors</li><li>Record all required incident details on the incident management system</li><li>Link the incident record to the User ID and configurations</li><li>First level support to attempt to resolve the incident, use remote control if necessary for incident resolution</li><li>If the incident requires escalation to level 3 support, the helpdesk staff creates a work order on Service Desk and assigns it to the appropriate level 3 Support group.</li><li>Track the incident until closure and keep the User up to date with the incident status</li><li>Functional escalation in case the incident resolution times exceed the agreed service levels</li><li>Selective quality checks on closed incidents &amp; service requests</li><li>Link the service request record to the User ID and configurations</li><li>Forward the service request to the proper IT support group, in accordance with the service request procedures</li><li>Track the service request until closure and keep the User up to date with the status</li><li>Functional escalation in case the service request completion times exceed the agreed service levels</li><li>Maintain and updates documentations relating to technical procedures, user guides and applications.</li><li>Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles, &amp; PC BIOS parameters as per BAC policies.</li><li>Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, &amp; network outlets in a timely manner.</li><li>Installation of additional applications as per user s requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.</li><li>Preparation and onsite installation of Networked printers that will serve BAC Business Applications users.</li><li>Preparation and onsite installation of Printers for users and airport Operation systems.</li><li>Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.</li><li>Upgrade of operating systems and applications as per BAC Business requirements.</li><li>Recovery (If possible) of lost user s data caused by hardware or software.</li><li>Relocation of PCs &amp; Peripherals as required by users.</li><li>Configuration and fine tuning of existing applications on PCs such as internet browsers and office automation application settings.</li><li>Attend on-site troubleshooting upon escalation</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues</li><li>Provide advice, plan, and assist with major desktop OS rollouts.</li><li>Provide input and assistance into software licensing.</li><li>Track hardware and software model, version, serial numbers, licensing model,</li><li>Any other tasks are required as part pf L1 &amp; L2 support</li><li>Performing initial level of diagnosis of incidents and resolving them when appropriate</li><li>Demonstrating a good understanding of the customer s business needs and applying them to the management of system events &amp; incidents</li><li>Developing and maintaining an understanding of customer Service Level Agreements</li><li>Accept cases from the support queue and assign it to service desk L2 and third line support</li><li>IT Support relating to technical issues involving Microsoft s core business applications and operating systems</li><li>Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.</li><li>Implement and support disaster recovery solutions</li><li>Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Perform related duties as assigned by supervisor</li><li>Maintain compliance with all company policies and procedures</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A minimum of a Diploma degree is required, while a BSc. in Computer Science or equivalent is preferred.</p><p>A minimum of 0-2 years of experience in a related field.</p><p><br></p><ul><li><br></li></ul>

<p>MAIN OBJECTIVES</p><p>The Digital Marketing Specialist will support Gulf Air’s email campaign operations and reporting as well as regular and ad hoc digital reporting. And develop cross-marketing and testing campaigns in addition to supporting email campaign setup.</p><p><br></p><p>He/she will contribute to the briefing process and support the delivery of campaigns to meet exacting deadlines by managing each step in the workflow. The job holder will need some basic coding ability in HTML.</p><p><br></p><p>Responsible for the execution and optimisation of the digital display campaigns, Search Engine Optimisation and Search Engine Marketing. Moreover, to improve conversion rates for digital marketing campaigns and Gulf Air’s website and subsites.</p><p><br></p><p>Responsible for daily iteration of digital marketing campaigns through all areas of the campaign's life cycle, with high focus on building the social media presence of the brand, using tags, promotions, user engagement and knowledge of algorithms.</p><p><br></p><p>MAIN DUTIES</p><p>Supports and proactively manage the development and execution of all digital marketing initiatives including social media, website, and automation programs. Moreover, help improve position of ecommerce platforms.</p><p><br></p><p>Develop a website traffic plan and create goals and benchmarks to meet.</p><p><br></p><p>Optimize website and social media channels for SEO as well as usability.</p><p><br></p><p>Execute and track Search Engine Optimisation and Search Engine Marketing campaigns.</p><p><br></p><p>Develop social media plans and owns the social media content calendar, and direct efficient use of paid search.</p><p><br></p><p>Prepare online newsletters and promotional emails and organize their distribution through various channels.</p><p><br></p><p>Provide creative ideas for content marketing and update website.</p><p><br></p><p>Collaborate with the team to improve user experience.</p><p><br></p><p>Track campaign ROI (Return on Investment) and provide insights for marketing based on data performance.</p><p><br></p><p>Manage social media channels, including publishing content and actively monitor its effectiveness and results.</p><p><br></p><p>Manage daily operations of social media channels, including theme, skin, or layout changes, when appropriate.</p><p><br></p><p>Monitor conversations and consumer comments, report opportunities and take appropriate action.</p><p><br></p><p>Ensuring all digital marketing campaigns are delivered on time and within budget</p><p><br></p><p>A/B Testing campaigns to trial new ideas for effectiveness</p><p><br></p><p>Working to strict deadlines and KPI’s as set by the Manager Digital Operations</p><p><br></p><p>Supporting the Marketing team in uploading content across our websites and portals.</p><p><br></p><p>Establish a variety of automated campaigns to support customer lifecycle marketing</p><p><br></p><p>Segment audiences and optimize campaigns to increase effectiveness</p><p><br></p><p>Identify additional digital channels to regularly communicate Gulf Air products and offerings to target audience</p><p><br></p><p>Leverage research and competitive intel to position Gulf Air as the airline of choice</p><p><br></p><p>Review website regularly: check links, enhance user experience, assure site is easy-to-navigate and runs at optimal performance</p><p><br></p><p>Check originality of site, ensuring content is not duplicated on other platforms</p><p><br></p><p>Serve as a brand ambassador to ensure all material consistently portrays the Gulf Air brand promise, identity and positioning</p><p><br></p><p>Follow campaign operations best practices as developed by the Digital Operations Manager.</p><p><br></p><p>EDUCATION</p><p>Bachelor’s in Web Media, Multi Media, Marketing or equivalent.</p><p><br></p><p>EXPERIENCE</p><p>Minimum 3-5 years of experience in digital marketing with good industry knowledge.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>JOB PURPOSE To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands. KEY RESPONSIBILITIES Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware Develop and implement disaster recovery and backup strategies to minimize downtime and data loss Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs. Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations Interact with management, users, and vendors to determine requirements and deliver effective solutions Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections Stay current with emerging inflight connectivity technologies, industry trends, and best practices Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field. IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage. EXPERIENCE Minimum 2 years of experience in IT. Experience of managing heterogeneous network on large systems. Experience of working in a team that delivers a high availability service.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong></p><br><br><p>The role is responsible for supporting, securing, and maintaining the Group's IT infrastructure, networks, cloud services, and cybersecurity applications. The position works with the IT Infrastructure &amp; Technology Manager, internal teams, SOC/CISO functions, and service providers to ensure reliable operations, effective security controls, and timely resolution of infrastructure and security issues.</p><br><br><br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Design, configure, and install various network devices like routers, switches, firewalls, and VPNs. Handle the physical and logical layout of the network, including both Local Area Networks (LANs) and Wide Area Networks (WANs).</p><br><br></li><li><p>Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure components meeting departmental service levels.</p><br><br></li><li><p>Perform regular maintenance, system upgrades, and patch management to ensure all network hardware and software are up-to-date and functioning properly. Conduct capacity planning to ensure the network can handle future growth.</p><br><br></li><li><p>Manage and maintain IP telephony and voice communication systems across departments.</p><br><br></li><li><p>Provide Tier 2 or 3 support for network and infrastructure-related issues, diagnosing and resolving problems related to connectivity, performance, and outages. Work with other IT teams and end-users to resolve issues.</p><br><br></li><li><p>Support the design, implementation, and management of IT infrastructure &amp; Voice systems, including on-premises servers, Storages, networks and cloud services.</p><br><br></li><li><p>Provide technical support and guidance to team members and other departments/Projects.</p><br><br></li><li><p>Implement and maintain network security measures, including firewall rules, access controls, and security policies. Monitor for security threats, identify vulnerabilities, and respond to security incidents. Work with SOC and CISO team to close any security gaps identified as per the criticality measures.</p><br><br></li><li><p>Manage and configure firewalls, switches, and routers to maintain network security and efficiency.</p><br><br></li><li><p>Collaborate with vendors and cross-functional teams to identify and address infrastructure needs and challenges.</p><br><br></li><li><p>Assist in planning and executing infrastructure upgrades and migrations with minimal disruption to services.</p><br><br></li><li><p>Maintain documentation for infrastructure configurations, processes, and procedures.</p><br><br></li><li><p>Stay updated on industry trends and best practices to recommend improvements to infrastructure systems.</p><br><br></li><li><p>Monitor security alerts and infrastructure events in coordination with the SOC, investigate assigned alerts, and support containment, remediation, escalation, and closure based on criticality.</p><br><br></li><li><p>Coordinate vulnerability assessments, patching, secure configuration, access reviews, and remediation evidence to close identified security gaps.</p><br><br></li><li><p>Support identity, endpoint, email, network, and cloud security controls, including MFA, VPN access, privileged access, EDR/antivirus, logging, and infrastructure hardening.</p><br><br></li><li><p>Maintain security records, incident documentation, configuration baselines, and audit evidence required for compliance reviews and management reporting.</p><br><br></li><li><p>Manage and maintain the Group's cybersecurity applications and services, coordinate with security vendors and managed service providers, monitor service performance, support renewals and upgrades, and ensure timely resolution of security-related issues.</p><br><br></li></ul><ul><li><p>End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.</p><br><br></li><li><p>Personal Device &amp; Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.</p><br><br></li><li><p>Smart Ecosystems &amp; AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.</p><br><br></li><li><p>CCTV &amp; ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.</p><br><br></li><li><p>Network &amp; Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.</p><br><br></li><li><p>Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.</p><br><br></li><li><p>Documentation &amp; Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.</p><br><br></li></ul><br><p><strong>Qualifications</strong></p><br><br><ul><li><p>Bachelor's degree in Computer Science, Information Technology or a related field.</p><br><br></li><li><p>Minimum of 5 years of experience in supporting infrastructure, including switches, firewalls, and cloud infrastructure security.</p><br><br></li><li><p>Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networks, servers, storage, virtualization, firewalls, VPNs, and high-availability environments.</p><br><br></li><li><p>Experience with security monitoring, log review, alert triage, incident response support, vulnerability remediation, patch management, and infrastructure hardening.</p><br><br></li><li><p>Knowledge of security protocols and best practices.</p><br><br></li><li><p>Working knowledge of Active Directory, Microsoft 365, Azure, MFA, privileged access, endpoint protection, email security, secure remote access, and cloud security controls.</p><br><br></li><li><p>Experience with infrastructure monitoring, endpoint management, and service management tools such as ManageEngine, SolarWinds, Nagios, or equivalent platforms.</p><br><br></li><li><p>Ability to support security policies, risk remediation, audits, compliance reviews, and maintenance of accurate technical and security documentation.</p><br><br></li><li><p>Working knowledge of backup monitoring, restore testing, disaster recovery, and infrastructure resilience.</p><br><br></li><li><p>Basic PowerShell or Python knowledge, with strong analytical and Tier 2/3 troubleshooting skills.</p><br><br></li><li><p>Ability to coordinate with technology vendors, security solution providers, and managed service partners, manage support cases and escalations, review service deliverables, and ensure effective operational support.</p><br><br></li><li><p>Strong written and verbal communication skills with the ability to work effectively with users, vendors, auditors, SOC, CISO, and technical teams.</p><br><br></li><li><p>Experience with Avaya or other enterprise voice systems, SIP trunking, IP telephony, and call center environments is preferred.</p><br><br></li></ul><br> <br><br> </div>

<p><h4>Bank overview</h4> <p>Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain. The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury and markets, CRM, trade finance, AML/KYC and sanctions, regulatory and finance reporting, data platforms, and enterprise integration.</p> <p>The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the bank, IT vendors, and managed-service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premises, private cloud, and public cloud platforms.</p> <p>As part of the bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.</p> <p>The job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline.</p> <h4>Responsibilities of the role</h4> <p>The job holder will be responsible for:</p> <h4>Strategy and governance</h4> <ul> <li>Define, own and continuously evolve the application support strategy aligned with business objectives and the wider Group technology strategy, with clear roadmap around Temenos and its digital ecosystem.</li> <li>Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.</li> <li>Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.</li> <li>Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.</li> <li>Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.</li> </ul> <h4>Application ecosystem management</h4> <ul> <li>Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the bank's core banking and digital transformation strategy.</li> <li>Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.</li> <li>Ensure the application support model, service processes, and operational tooling are aligned to the bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.</li> <li>As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause analysis, and durable remediation.</li> <li>Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.</li> </ul> <h4>Collaboration and stakeholder management</h4> <ul> <li>Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.</li> <li>Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologists to ensure seamless transition of solutions into production and sustained service quality.</li> <li>Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, and accountability.</li> <li>Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.</li> <li>Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.</li> </ul> <h4>Leadership and people management</h4> <ul> <li>Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.</li> <li>Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.</li> <li>Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data-driven decision-making.</li> <li>Promote a culture of diversity, equality, and inclusion within the Application Support team, championing diversity initiatives and fostering a sense of belonging and respect for all team members.</li> <li>Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.</li> </ul> <h4>Areas of knowledge, qualification and experience</h4> <ul> <li>20+ years of technology, digital or application support experience.</li> <li>10+ years in a managerial and leadership role (mandatory).</li> <li>Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.</li> <li>Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.</li> <li>Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.</li> <li>Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift.</li> <li>Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.</li> <li>Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.</li> <li>Professional certifications in IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project delivery/governance (e.g., Agile, PRINCE2, etc.).</li> <li>Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury and markets, trade finance and cash management, regulatory and finance reporting, and enterprise integration patterns.</li> <li>Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.</li> <li>Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.</li> <li>Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.</li> <li>Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.</li> <li>Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.</li> <li>Knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.</li> <li>Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight.</li> <li>Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security and data protection.</li> <li>Knowledge of cloud computing technologies and implementing cloud-based solutions and services.</li> <li>Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.</li> <li>Understanding of machine learning and AI frameworks and platforms, including AI-enabled operational capabilities.</li> </ul></p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p><strong>What you will be doing:<\/strong><br>\nReporting to the Director of Finance, responsibilities and essential job functions include but are not limited to the following:<\/p>\n\n<h4>Management:<\/h4>\n<ul>\n<li>Responsible for operational IT management including relationship management with hotel GMs, EXCOM, HODs, and other business-critical users.<\/li>\n<li>Responsible for proper business planning and budgeting of IT expenditures for the hotels, as well as compliance with Accor IT policies and guidelines.<\/li>\n<li>Creates business cases for justification of investments and expenditures to support the approval process.<\/li>\n<li>Responsible for regular status reports about the hotel's actual IT situation to the GM and to the Area IT Director.<\/li>\n<li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the hotel.<\/li>\n<li>Ensures compliance with PCI DSS and GDPR.<\/li>\n<\/ul>\n\n<h4>Hardware:<\/h4>\n<ul>\n<li>Ensures that the hotel works with Accor hardware partners.<\/li>\n<li>Maintains good relationships with hardware partners.<\/li>\n<li>Supports the hotel in resolving hardware issues through escalation with hardware partners.<\/li>\n<li>Hardware includes computers, servers, routers, switches, cables, PABX, monitors and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.<\/li>\n<\/ul>\n\n<h4>Software:<\/h4>\n<ul>\n<li>Ensures that all Accor IT policies and guidelines are applied in the hotel.<\/li>\n<li>Ensures only original and properly licensed application programs according to IT management\u2019s policy and requirements are running on the hotel\u2019s systems and computers.<\/li>\n<li>Maintains good relationships with software suppliers.<\/li>\n<li>Supports the hotel in resolving software issues by escalating them to software suppliers.<\/li>\n<\/ul>\n\n<h4>User:<\/h4>\n<ul>\n<li>Ensures that no user in the hotel has access to programs other than those needed to perform their job.<\/li>\n<li>Responsible for providing and maintaining a training program in coordination with the Learning & Development department.<\/li>\n<li>This enables the best possible knowledge, skill level, and use of systems by all employees in the hotel.<\/li>\n<\/ul>\n\n<h4>Security \/ Datasafe:<\/h4>\n<ul>\n<li>Responsible for compliance of the hotel with Accor IT Security Policy and General Data Protection.<\/li>\n<li>Responsible for backup of all relevant user-generated data, whether part of the general system or personal systems.<\/li>\n<li>Ensures that backup policies are duly respected and the system reaches the highest level of security.<\/li>\n<\/ul>\n\n<h4>Systems and infrastructure:<\/h4>\n<ul>\n<li>Servers infrastructure \u2013 physical and virtual<\/li>\n<li>Networks \u2013 data, voice, and Wi-Fi<\/li>\n<li>Property management systems (PMS) and sales & catering system (S&C) replacement or upgrade and alignment<\/li>\n<li>Central profile solutions (CP)<\/li>\n<li>Central reservations systems (CRS)<\/li>\n<li>Revenue management systems (RMS)<\/li>\n<li>Various middleware \/ interfaces<\/li>\n<li>Data warehouse, reporting, and business intelligence (BI) \u2013 interface only<\/li>\n<li>Sales force automation (SFA) - interface<\/li>\n<li>Customer relationship management (CRM)<\/li>\n<li>Point of sales application<\/li>\n<li>Back office accounting software application<\/li>\n<li>Procurement and inventory management application<\/li>\n<li>IP TV<\/li>\n<li>Human resources management system<\/li>\n<li>Accor brand signature systems (commercial systems, Wi-Fi everywhere, etc.)<\/li>\n<\/ul>\n\n<h4>Scope:<\/h4>\n<ul>\n<li>Smooth running of all computer systems.<\/li>\n<li>Training of basic functions of user software.<\/li>\n<li>Regular information to IT management about new computer trends for the future.<\/li>\n<li>Regular data safe and backup.<\/li>\n<li>Budgeting, planning, and managing the approval process for IT expenditures.<\/li>\n<li>Compliance with IT policies and guidelines.<\/li>\n<li>IT project management.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Minimum 5 years\u2019 experience in a similar role, preferably in an international hotel brand.<\/li>\n<li>Strategic thinker, results-driven, process-oriented, and attentive to details.<\/li>\n<li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.<\/li>\n<li>Change instigator, positive influencer, strong communicator, and team collaborator.<\/li>\n<li>Strong listening skills and the ability to anticipate business needs.<\/li>\n<li>Able to build and develop relationships with business partners and intermediaries.<\/li>\n<li>Able to establish strong rapport with key stakeholders to ensure alignment on the strategic direction of the hotels.<\/li>\n<li>Fluency in English.<\/li>\n<li>Adaptable, self-motivating individual with the ability to bring others along on the journey.<\/li>\n<li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain.<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide.<\/li>\n<li>Learning programs through our academies.<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world.<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>

<p>Corporate ERP Governance &amp; Strategic Leadership</p><p><br></p><p>Architect, develop, maintain, and continuously refine the Gulf Air Corporate Emergency Response Plan (ERP) and all associated operational checklists, ensuring seamless integration across Flight Operations, Cabin Operations, Technical, Ground Operations, Security, Commercial, Corporate Communications, Human Resources, Legal, IT, Finance, and Medical Services.</p><p><br></p><p>Exercise delegated authority from the Accountable Manager / Emergency Director to manage corporate crisis readiness, activate ERP protocols, and chair the ERP Governance Committee.</p><p><br></p><p>Establish a formal ERP governance framework, including documented policies, procedures, escalation matrices, activation/de-escalation criteria, and a systematic return-to-normal transition process for incidents involving fatalities, serious injuries, or considerable aircraft damage.</p><p><br></p><p>Conduct periodic audits, readiness reviews, and gap assessments of the ERP and EOC, reporting status and recommendations to the Senior Manager Safety, Safety Review Board (SRB), and Emergency Director / Accountable Manager.</p><p><br></p><p>Outstation &amp; Network Emergency Response Management</p><p><br></p><p>Establish, standardize, and maintain localised Emergency Response Plans (Local ERPs) for all airports across Gulf Air’s network.</p><p><br></p><p>Define station-level activation triggers, response procedures, and command structures; nominate and train Station ERP Leads.</p><p><br></p><p>Ensure each station maintains a designated airline representative within the local Airport Emergency Operations Centre (AEOC / Airport EOC).</p><p><br></p><p>Align all outstation plans with local Aerodrome Emergency Plans (AEPs), Ground Handling Service Provider (GHA) emergency procedures, and host-nation regulatory requirements.</p><p><br></p><p>Conduct regular outstation audits, readiness inspections, and remote/onsite verification of ERP capability, resources, and go-kits, driving a consistent standard of excellence across the network.</p><p><br></p><p>Humanitarian Response &amp; Family Assistance Leadership</p><p><br></p><p>Oversee the readiness, training, and deployment framework for Family Assistance Teams (FAT), and Humanitarian Response Teams.</p><p><br></p><p>Establish protocols for the rapid stand-up of a Family Assistance Centre (FAC) at affected locations, including reception, privacy, medical, psychological, religious, and interpreter support.</p><p><br></p><p>Operate and maintain a multi-channel Emergency Contact Centre (ECC) with secure remote-access capability, staffed and trained to handle inquiries from families, media, government agencies, and internal stakeholders with empathy, accuracy, and cultural sensitivity.</p><p><br></p><p>Drive the experience for those affected by crisis by ensuring every family, passenger, and crew member receives dignified, compassionate, and seamless humanitarian support, from first contact through long-term aftercare.</p><p><br></p><p>Manage processes for personal effects tracking, tracing, storage, and repatriation with dignity, chain-of-custody integrity, and data protection compliance.</p><p><br></p><p>Coordinate with state authorities, embassies, medical examiners, funeral directors, and faith representatives for the repatriation of remains.</p><p><br></p><p>Ensure long-term care, information continuity, and compassionate support for affected families in accordance with ICAO Policy on Assistance to Aircraft Accident Victims and Their Families.</p><p><br></p><p>External Partner, Alliance &amp; Vendor Integration</p><p><br></p><p>Establish formal crisis coordination workflows with all external stakeholders, including Ground Handling Service Providers (GHAs), airport authorities, emergency services vendors, civil aviation authorities, Search and Rescue (SAR) agencies, Accident Investigation Authorities, and government crisis bodies.</p><p><br></p><p>Define emergency protocols with codeshare, alliance, and wet-lease partners, including operating lead determination, shared contact directories, communication channels, and operational handoff procedures.</p><p><br></p><p>Maintain a current external stakeholder contact directory and crisis communication tree, validated at least annually.</p><p><br></p><p>Conduct regular non-crisis engagement, memoranda of understanding, and joint exercises with third-party humanitarian vendors, call-center providers, and emergency service partners to verify readiness and interoperability.</p><p><br></p><p>Build trusted, collaborative relationships that reflect Gulf Air’s commitment to excellence and ethics in every partnership.</p><p><br></p><p>Regulatory Compliance &amp; Data Governance</p><p><br></p><p>Ensure Gulf Air’s ERP and family assistance protocols comply with Bahrain CAA, ICAO, IATA, and global family assistance legislation across all operational and overflight jurisdictions.</p><p><br></p><p>Establish automated systems and procedures for the rapid retrieval of Souls on Board (SOB) data, including infants, persons with reduced mobility (PRMs), and other vulnerable passengers, as well as Dangerous Goods (DG) details for SAR agencies.</p><p><br></p><p>Establish procedures for the accurate, timely, secure, and legally compliant transmission of passenger and crew manifests to authorized authorities upon request.</p><p><br></p><p>Implement robust data privacy and information security controls to safeguard victim, family, and crew personal data during a crisis, acting with ethics and integrity in every handling of sensitive information.</p><p><br></p><p>Monitor changes in global family assistance, aviation safety, and data privacy legislation, ensuring the ERP is updated proactively.</p><p><br></p><p>Responder Care &amp; Employee Psychological Support</p><p><br></p><p>Develop and maintain a comprehensive Employee Assistance Programme (EAP) and Peer Support framework specifically for crisis responders.</p><p><br></p><p>Lead with excellence by ensuring the ERP is optimized into lean, scannable, role-specific digital action checklists, accessible via mobile and web platforms, enabling rapid, disciplined execution under pressure.</p><p><br></p><p>Own the corporate Emergency Operations Centre (EOC) / Crisis Management Centre (CMC), ensuring 24/7 technical readiness, call-out automation, redundant communication systems, crisis management software, and secure remote-access capabilities.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>EDUCATION / QUALIFICATIONS</b></p><ul><li>Bachelor s Degree in Aviation Management, Emergency / Disaster / Crisis Management, Safety Management, Business Administration, or an equivalent major in the related filed.</li><li>Specialised certification/training in Airline Emergency Response Planning, Crisis Command, Family Assistance Management, Disaster Management, Crisis Communications, and/or Train-the-Trainer methodologies from recognised bodies such as IATA, ICAO, FSF, ISASI, or equivalent.</li><li>Formal training in IOSA, ICAO Annex 19, ICAO Annex 13, and global family assistance regulations is highly desirable.</li></ul><p><b><br></b></p><p><b>EXPERIENCE</b></p><ul><li>Minimum 6 years of progressive experience within the airline or aviation industry, with substantial exposure to commercial, operational, and safety-critical functions.</li><li>Minimum 3 years of dedicated experience in emergency response planning, crisis management, or disaster management within an IATA-member airline or equivalent aviation organisation.</li><li>Proven track record in designing, implementing, auditing, and exercising corporate ERPs, mass-event response plans, or government-level crisis management frameworks.</li><li>Demonstrated experience in full-scale emergency simulation exercises, multi-agency coordination, and post-event critique and learning.</li><li>Minimum 3 years in a managerial or leadership position with demonstrable accountability for enterprise-level programmes</li></ul><p><br></p>