Airline Ticketing Agent Jobs

<p><strong>Responsibilities:</strong></p><ul><li><p>Manage daily office operations, calls, customer enquiries & follow-ups.</p></li><li><p>Handle travel documents, records, invoices & customer files.</p></li><li><p>Manage <strong>air ticketing, reservations, cancellations & reissues</strong>.</p></li><li><p>Prepare and manage <strong>travel/holiday packages and itineraries</strong>.</p></li><li><p>Coordinate with airlines, hotels, suppliers & customers.</p></li><li><p>Handle GDS systems such as <strong>Amadeus, Galileo or Sabre</strong>.</p></li><li><p>Ensure smooth day-to-day operations of the IATA agency.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements: 2–3+ years relevant experience, good communication skills, ticketing & packaging knowledge, and strong office/document management skills.</p>

<ul><li>Greet and check-in guests with a warm and friendly demeanor, ensuring a positive first impression.</li><li>Manage reservation systems efficiently, addressing any discrepancies or special requests with precision.</li><li>Handle guest inquiries and resolve complaints promptly, demonstrating exceptional problem-solving skills.</li><li>Process payments accurately and maintain financial records, adhering to company policies and procedures.</li><li>Communicate effectively with team members and departments to ensure seamless guest experiences.</li><li>Provide detailed information about hotel amenities, local attractions, and services to enhance guests' stays.</li><li>Monitor security systems and ensure the safety of guests and staff by following emergency protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Yes</p>

<ul><li>Lead and mentor a team of concierges, fostering a culture of excellence, continuous improvement, and impeccable service delivery.</li><li>Oversee the implementation and refinement of concierge protocols and service standards, ensuring consistency and efficiency across all guest interactions.</li><li>Manage and optimize the concierge budget, ensuring cost-effectiveness while upholding the highest standards of service and luxury.</li><li>Develop and maintain an extensive network of trusted local contacts and vendors to secure exclusive reservations, unique experiences, and bespoke services for guests.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.</li><li>A polished and professional demeanor, coupled with a genuine passion for service and an unwavering commitment to guest satisfaction.</li></ul>

<p><strong>Job description:</strong></p><p><strong>Candidates must be Female and located in Bahrain.</strong></p><p>We are seeking an elegant, customer-focused <strong>Cake Specialist</strong> to join our team at an upscale international restaurant celebrated for its exquisite cakes and premium desserts. In this role, you will <strong>promote, present, and sell our signature cakes</strong> and related products while delivering an exceptional guest experience.</p><p>You will be the face of our cake boutique—engaging customers, showcasing our collections, and assisting with personalized orders and gifting. This is a sales and service-oriented role; no baking or decorating is required.</p><p>This position is ideal for individuals passionate about luxury desserts, hospitality, and sales in a refined and internationally inspired setting.</p><p><strong>Key Responsibilities</strong></p><p><strong>Guest Engagement & Cake Promotion</strong></p><ul><li><p>Greet guests warmly and professionally, creating a welcoming and elegant atmosphere.</p></li><li><p>Present and describe the variety of cakes available, highlighting flavors, ingredients, and special features.</p></li><li><p>Offer recommendations based on guest preferences, occasions, or gifting needs.</p></li><li><p>Encourage pre-orders and seasonal promotions to maximize sales opportunities.</p></li></ul><p><strong>Sales & Customer Service</strong></p><ul><li><p>Manage sales transactions accurately, including cash, card, and digital payments.</p></li><li><p>Handle customer inquiries, special requests, and order coordination with care and efficiency.</p></li><li><p>Resolve any customer concerns promptly and in line with company standards.</p></li><li><p>Support upselling through exceptional product knowledge and enthusiasm for our brand.</p></li></ul><p><strong>Display & Merchandising</strong></p><ul><li><p>Maintain visually appealing cake displays that reflect brand aesthetics and current promotions.</p></li><li><p>Ensure cakes and related products are properly labeled, presented, and replenished as needed.</p></li><li><p>Collaborate with the visual merchandising team to enhance presentation for special occasions or holidays.</p></li></ul><p><strong>Order & Inventory Coordination</strong></p><ul><li><p>Track available cake stock and communicate with the kitchen or production team for updates.</p></li><li><p>Manage order forms, pre-orders, and reservation logs for special events or bulk orders.</p></li><li><p>Assist with periodic stock checks to ensure accurate records and smooth supply flow.</p></li></ul><p><strong>Team & Operational Support</strong></p><ul><li><p>Coordinate with kitchen staff and management to ensure timely cake availability for display and sales.</p></li><li><p>Oversee packaging and gift wrapping of cakes for takeaway or delivery.</p></li><li><p>Follow opening and closing procedures for the retail section, maintaining cleanliness and hygiene standards.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Key Skills & Qualities</strong></p><ul><li><p><strong>Hospitality-Driven:</strong> Warm, polished, and customer-oriented, with a genuine passion for guest satisfaction.</p></li><li><p><strong>Sales-Focused:</strong> Skilled in promoting premium cakes and identifying upselling opportunities.</p></li><li><p><strong>Product Knowledge:</strong> Interest in cakes, flavors, and presentation, with the ability to convey product stories and uniqueness.</p></li><li><p><strong>Attention to Detail:</strong> Maintains impeccable standards for display, packaging, and service presentation.</p></li><li><p><strong>Professional & Presentable:</strong> Demonstrates elegance, confidence, and grooming suitable for a luxury setting.</p></li><li><p><strong>Organized & Efficient:</strong> Manages multiple customers, orders, and administrative tasks effectively during peak times.</p></li></ul>