Planning and Development Specialist Jobs in Bahrain

<p>Physical Therapist</p><p>Bahraini and Arabic nationality males</p><p>Previous work experience</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>What's On Your Plate?</strong></p><br><br><ul><li>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.</li><li>Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders</li><li>Managing the relevant inventory in coordination with the Category Managers</li><li>Ensuring timely and accurate analysis and reporting of inventory and purchase forecast</li><li>Dispatching orders to suppliers and ensuring proper tracking</li><li>Liaising with suppliers for improving collaborative forecasting planning and replenishment</li><li>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</li></ul><p><strong>What Did We Order?</strong></p><br><br><ul><li>You have at least 4+ years of experience in Demand Planning</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools such as SQL, G-Sheets/Excel, Claude / AI tools, and Python is a plus.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Job Description <div> <p> <strong>What's On Your Plate?</strong> </p> <ul> <li>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.</li> <li>Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.</li> <li>Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders</li> <li>Managing the relevant inventory in coordination with the Category Managers</li> <li>Ensuring timely and accurate analysis and reporting of inventory and purchase forecast</li> <li>Dispatching orders to suppliers and ensuring proper tracking</li> <li>Liaising with suppliers for improving collaborative forecasting planning and replenishment</li> <li>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</li> </ul> <p> <strong>What Did We Order?</strong> </p> <ul> <li>You have at least 4+ years of experience in Demand Planning</li> <li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li> <li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li> <li>You are someone energized by the unknown and look forward to learning each day on the job.</li> <li>You have excellent analytical and communication skills, and always like to be hands-on with several tools such as SQL, G-Sheets/Excel, Claude / AI tools, and Python is a plus.</li> <li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li> <li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analyzing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment. Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc. Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders Managing the relevant inventory in coordination with the Category Managers Ensuring timely and accurate analysis and reporting of inventory and purchase forecast Dispatching orders to suppliers and ensuring proper tracking Liaising with suppliers for improving collaborative forecasting planning and replenishment Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 4+ years of experience in Demand Planning</p><p>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><p>You have excellent analytical and communication skills, and always like to be hands-on with several tools such as SQL, G-Sheets/Excel, Claude / AI tools, and Python is a plus.</p><p>Additionally, you have robust interpersonal and intercultural skills.</p><p>You can inspire several teams and stakeholders to rally behind a mission.</p><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Summary The Procurement Specialist is responsible for managing and executing procurement activities for construction projects, ensuring timely acquisition of materials, equipment, and services at optimal cost and quality, while maintaining compliance with company policies and project requirements.<br> Key Responsibilities Develop and implement procurement strategies aligned with project timelines and budgets.<br> Identify, evaluate, and negotiate with suppliers to secure competitive pricing and favorable terms.<br> Prepare and issue purchase orders, contracts, and procurement documentation.<br> Monitor supplier performance and maintain strong vendor relationships.<br> Collaborate with project teams to forecast material needs and ensure timely delivery.<br> Analyze market trends and pricing to support strategic sourcing decisions.<br> Ensure compliance with procurement policies, legal requirements, and quality standards.<br> Resolve issues related to delivery delays, quality discrepancies, and invoice mismatches.<br> Maintain accurate procurement records and generate reports for management review.<br> Support continuous improvement initiatives within the supply chain function.<br> Perform various assignments assigned by the Procurement – Head.<br> Operates with a high degree of independence in day-to-day procurement activities and is expected to make informed decisions within defined policies and escalate strategic or high-risk issues to management.<br> Manages procurement budgets and ensures cost-effective purchasing.<br> Responsible for negotiating contracts and purchase orders with significant financial impact.<br> Supports financial forecasting and cost control initiatives.<br> Qualifications, Skills and Experience Bachelor’s degree in Supply Chain Management, Business Administration, or related field.<br> Minimum 3 – 5 years of experience in procurement within the construction industry.<br> Strong knowledge of construction materials, vendor networks, and procurement systems.<br> Strong negotiation skills to secure favorable terms and pricing.<br> Advanced analytical abilities to assess supplier performance and market trends.<br> Effective communication to engage with internal teams and external partners.<br> Strong time management to meet procurement deadlines and project schedules.<br> Proactive problem-solving to address procurement challenges efficiently.<br> ERP system proficiency to manage procurement workflows and data.<br> Strategic thinking to align procurement with business goals.<br> Compliance awareness to ensure adherence to policies and regulations.<br> Collaborative approach to work effectively across departments.<br> Cost-conscious mindset to support budget control and savings initiatives.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the Role</strong></p><br> <p>A leading American financial institution is seeking a Tax Specialist to join its Bahrain-based team on a secondment basis. This is a regional role covering direct and indirect taxation across the MENA region, requiring strong technical depth, multi-jurisdiction exposure, and familiarity with financial services compliance frameworks.</p><br> <p>The position is ideal for a qualified tax or finance professional looking to deepen their regional expertise within a globally recognised banking environment.<br> <br> &nbsp;</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul> <li>Manage direct and indirect tax compliance and reporting across MENA jurisdictions</li> <li>Monitor and interpret evolving tax legislation across the GCC and broader MENA region</li> <li>Ensure adherence to VAT, corporate income tax, and withholding tax obligations across applicable countries</li> <li>Support compliance with ESR, CSR, CRS, and FATCA requirements</li> <li>Liaise with internal stakeholders, external advisors, and regulatory authorities</li> <li>Prepare and review tax filings, computations, and supporting documentation</li> <li>Provide technical tax advisory to business units on transactions and structural matters</li> <li>Track regulatory developments and assess their impact on the institution's tax position</li> </ul> <p><strong>Candidate Requirements</strong></p><br> <p><em>Mandatory – all must be met:</em></p><br> <ul> <li>Professional qualification: CA, ACCA, or CPA (completed or finalist)</li> <li>Minimum 2 years of direct work experience in taxation (direct or indirect)</li> <li>Based in Bahrain, or willing to relocate — this is a fully on-site role</li> </ul> <p><em>Preferred:</em></p><br> <ul> <li>3–5+ years of tax experience with exposure to both direct and indirect tax streams</li> <li>Demonstrated experience across GCC jurisdictions (Bahrain, UAE, KSA) and/or broader MENA</li> <li>Working knowledge of ESR, CSR, CRS, and/or FATCA compliance frameworks</li> <li>Prior experience within a banking, financial services, or insurance tax function</li> <li>Familiarity with VAT, corporate tax, and withholding tax across multiple jurisdictions</li> </ul> <p><strong>What Makes a Strong Candidate</strong></p><br> <ul> <li>Multi-jurisdiction GCC/MENA tax experience with a track record of managing compliance calendars</li> <li>Exposure to financial services or banking tax environments</li> <li>Ability to work independently in a structured, regulated institutional setting</li> <li>Strong communication skills to engage with both technical and non-technical stakeholders</li> </ul> <br> </div>

<p><h4>About the role</h4> <p>A leading American financial institution is seeking a tax specialist to join its Bahrain-based team on a secondment basis. This is a regional role covering direct and indirect taxation across the MENA region, requiring strong technical depth, multi-jurisdiction exposure, and familiarity with financial services compliance frameworks.</p> <p>The position is ideal for a qualified tax or finance professional looking to deepen their regional expertise within a globally recognised banking environment.</p> <br> <h4>Key responsibilities</h4> <ul> <li>Manage direct and indirect tax compliance and reporting across MENA jurisdictions</li> <li>Monitor and interpret evolving tax legislation across the GCC and broader MENA region</li> <li>Ensure adherence to VAT, corporate income tax, and withholding tax obligations across applicable countries</li> <li>Support compliance with ESR, CSR, CRS, and FATCA requirements</li> <li>Liaise with internal stakeholders, external advisors, and regulatory authorities</li> <li>Prepare and review tax filings, computations, and supporting documentation</li> <li>Provide technical tax advisory to business units on transactions and structural matters</li> <li>Track regulatory developments and assess their impact on the institution's tax position</li> </ul> <br> <h4>Candidate requirements</h4> <p><strong>Mandatory – all must be met:</strong></p> <ul> <li>Professional qualification: CA, ACCA, or CPA (completed or finalist)</li> <li>Minimum 2 years of direct work experience in taxation (direct or indirect)</li> <li>Based in Bahrain, or willing to relocate — this is a fully on-site role</li> </ul> <p><strong>Preferred:</strong></p> <ul> <li>3–5+ years of tax experience with exposure to both direct and indirect tax streams</li> <li>Demonstrated experience across GCC jurisdictions (Bahrain, UAE, KSA) and/or broader MENA</li> <li>Working knowledge of ESR, CSR, CRS, and/or FATCA compliance frameworks</li> <li>Prior experience within a banking, financial services, or insurance tax function</li> <li>Familiarity with VAT, corporate tax, and withholding tax across multiple jurisdictions</li> </ul> <br> <h4>What makes a strong candidate</h4> <ul> <li>Multi-jurisdiction GCC/MENA tax experience with a track record of managing compliance calendars</li> <li>Exposure to financial services or banking tax environments</li> <li>Ability to work independently in a structured, regulated institutional setting</li> <li>Strong communication skills to engage with both technical and non-technical stakeholders</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> <li>Make 100+ outbound calls daily to customers with overdue invoices</li> <li>Follow up consistently via calls and emails until payment resolution</li> <li>Navigate gatekeepers and reach decision-makers responsible for payments</li> <li>Handle objections and drive conversations toward payment commitments</li></p> <p><strong>Billing issues & case resolution</strong><br> <li>Investigate billing discrepancies and customer concerns</li> <li>Identify root causes of delays and work toward resolution</li> <li>Coordinate internally to resolve issues impacting payments</li></p> <p><strong>CRM management & documentation</strong><br> <li>Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)</li> <li>Track customer interactions, payment commitments, and next steps</li> <li>Ensure no account is left unattended or without follow-up</li></p> <p><strong>Customer communication</strong><br> <li>Communicate clearly and professionally with customers</li> <li>Provide updates on payment status and issue resolution</li> <li>Maintain a balance between firmness and professionalism in collections conversations</li></p> <p><strong>Process improvement & reporting</strong><br> <li>Identify recurring issues impacting collections</li> <li>Share insights to improve processes and recovery rates</li> <li>Maintain consistency in daily activity and reporting</li></p> <h4>Must-have experience & skills (non-negotiables)</h4> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> <h4>What makes you a strong fit</h4> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> <h4>Key performance indicators (KPIs)</h4> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> <h4>Interview process</h4> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li></p><p></p>

<div><strong>OCC Specialist</strong></div>    <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do. </em><strong>DHL Global Forwarding</strong> has an opening for a <strong>OCC Specialist </strong>in <strong>Bahrain. </strong></p> <p>Join us in connecting people and improving lives!</p>   <p><strong>In this OCC Specialist position </strong></p> <ul> <li>Execute plans and processes to implement the OFR pricing strategy</li> <li>Respond to pricing enquiries in an efficient and competitive manner</li> <li>Ensure the timely monitoring and accurate updating of local tariffs</li> <li>Ensure RFQ development, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls</li> <li>Deliver day-to-day shipment documentation for freight forwarding, assist in development of tenders and ensure on-time submission on relevant documents</li> <li>Develop and maintain databases with specific information to enable quick responses to specific network queries</li> <li>Build and secure business relationships with customers and airlines</li> <li>Prepare carrier performance reports and reviews</li> <li>Identify opportunities to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets</li> <li>Understand recent developments of new solutions, services, lane and traffic development</li> <li>Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed</li> <li>Study and resolve issues in day-to-day delivery and implement practices for OFR pricing focusing on increasing effectiveness and efficiency</li> </ul>   <p><strong>Now, here is what we need from you!</strong></p>   <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p>Bachelor’s Degree or equivalent experience/qualification</p> </td> </tr> <tr> <td>   </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> more than 4 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. <br></em><br><font color="#ffffff">#LI-MEA</font></p><span data-teams="true"><em ></em></span>    

<p><h4>Role summary</h4> <p>Nass Contracting is seeking an experienced senior planning engineer to lead project planning, scheduling, and program controls across major construction and engineering projects. This role is responsible for delivering robust planning solutions, earned value management (EVM), cash flow forecasting, risk-based scheduling, and strategic program oversight to support successful project execution.</p> <p>The successful candidate will work closely with project leadership, commercial teams, consultants, and clients to ensure effective schedule management, performance monitoring, and timely decision-making throughout the project lifecycle.</p> <h4>Key responsibilities</h4> <ul> <li>Develop, review, and maintain project schedules using Primavera P6.</li> <li>Lead preparation and approval of baseline programs, updates, recovery schedules, and look-ahead plans.</li> <li>Implement and monitor earned value management (EVM) and integrated cash flow forecasting.</li> <li>Establish and manage work breakdown structures (WBS), coding standards, and planning procedures.</li> <li>Support tender planning, methodology development, and tender-stage cash flow preparation.</li> <li>Conduct schedule analysis, critical path reviews, delay analysis, time impact analysis (TIA), and extension of time (EOT) support.</li> <li>Monitor project progress, identify risks, and provide early warnings on schedule, resource, and cash flow variances.</li> <li>Coordinate with commercial, finance, procurement, engineering, construction, and risk management teams to ensure alignment of scope, schedule, and cost.</li> <li>Integrate subcontractor and vendor schedules into project programs.</li> <li>Prepare management dashboards and performance reports covering schedule, EVM, risks, and cash flow.</li> <li>Mentor and develop planning team members while promoting best practices and continuous improvement.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s or master’s degree in engineering, construction management, or a related discipline.</li> <li>5–10 years of planning and scheduling experience within construction or engineering projects.</li> <li>Minimum 3 years of experience in a senior planning role.</li> <li>Strong expertise in Primavera P6, critical path method (CPM) scheduling, and project controls.</li> <li>Proven experience with earned value management (EVM), resource/cost-loaded schedules, and cash flow forecasting.</li> <li>Solid understanding of risk-based planning, delay analysis, claims support, and contractual requirements.</li> <li>Excellent leadership, communication, and stakeholder management skills.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the job Corporate Finance Specialist</b></p><br> <p><b>Job Type:&nbsp;</b>Contract Role</p><br> <p><b>Location:&nbsp;</b>Bahrain</p><br> <p><b>Department:</b>&nbsp;Finance</p><br> <p><b>Roles &amp; Responsibilities</b></p><br> <ul><li>Develop and maintain short- and long-term cash flow projections across the Group.</li><li>Monitor daily cash balances across all entities and ensure sufficient liquidity to support business and operational requirements.</li><li>Optimize cash utilization, surplus balances, and banking structures to enhance returns and improve liquidity efficiency.</li><li>Manage day-to-day treasury activities, including fund transfers, wire payments, and investment transactions.</li><li>Maintain and strengthen relationships with banks and financial institutions, including negotiation of banking terms and service arrangements.</li><li>Ensure treasury activities are conducted in line with applicable financial regulations, policies, and internal controls.</li><li>Identify and assess liquidity exposures and implement appropriate measures to maintain adequate funding and liquidity.</li><li>Monitor foreign exchange exposures arising from international operations and recommend appropriate mitigation strategies.</li><li>Develop and implement risk management approaches covering interest rate, foreign exchange, and commodity exposures.</li><li>Work closely with senior management to develop investment strategies aligned with the Group's financial objectives.</li><li>Assess available investment opportunities for surplus cash and provide recommendations based on risk, return, and liquidity considerations.</li><li>Track investment performance and recommend portfolio adjustments where required.</li><li>Design and establish appropriate SPV structures to support fundraising activities in compliance with applicable regulatory requirements.</li><li>Prepare and deliver periodic treasury reports covering cash positions, cash flow projections, liquidity requirements, and investment performance.</li><li>Analyze treasury and financial data to provide actionable insights and recommendations for improved financial efficiency and strategic decision-making.</li><li>Lead, manage, and develop the treasury team, promoting a strong performance-driven and collaborative environment.</li><li>Provide ongoing coaching and training to the treasury team on industry best practices, regulatory developments, and treasury management processes.</li></ul> <p><b>Qualifications</b></p><br> <ul><li>Strong analytical, problem-solving skills and attention-to-detail.</li><li>Proficiency in treasury management systems and financial software.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong knowledge of financial markets, banking products, and risk management.</li><li>CTP or CFA certification is an advantage.</li></ul><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong> &nbsp;&nbsp;Risk Analytics Specialist &nbsp;</strong>for our<strong> Bahrain </strong>operations with the following skillsets &amp; terms and conditions:</p><br><p><strong>Academic Qualification:&nbsp;&nbsp; Bachelor's Degree – Finance</strong></p><br><p><strong>Experience and Skills required </strong></p><br><ul><li>Monitor Risk Parameters as per Board approved Risk Framework.</li><li>Update procedures related to Credit Risk, Impaired Assets and Provisioning.</li><li>Timely and accurate submission of Risk MIS to Management (e.g.: Risk Exposure Reports, Criticized Asset Report, Weekly Credit Risk Report), Regulators (e.g.: Connected Counterparty Report, CBB report, Prudential Information Report (PIR), Largest Countries, Largest Exposure, Sanctioned Countries) &amp; other internal and external stakeholders (e.g.: Financial notes, Pillar III)&nbsp; agencies (e.g.: Rating Agencies, UNEP FI) and Risk MIS &nbsp;(BSAP, IBSM, RRP, Financial Receivables Disclosure, Analytical Report etc.</li><li>Maintenance and update of risk data in the Enterprise Data Warehouse (EDW) and IFRS 9 systems.</li><li>Risk policies and procedures</li><li>Coordinate with Finance in the ECL entries, NPL budgets &amp; forecasts.</li><li>Liaising with the Internal, External Auditors, Regulators.</li><li>Execute automation of all risk dashboards and reporting Group-wide.</li></ul><p><strong>Competencies:</strong></p><br><ul><li>Technical Competencies such as Data Analysis, Risk Quantification, Programing Languages &amp; tools</li><li>(SAS, SQL, Power BI etc.), Data Management (Experience Working with Large Dataset, Classification, Clustering)</li><li>Risk Management Competence such as Risk Frameworks and Regulation, Understanding the various types of risks and their impact on FI, ability to understand the organization’s risk appetite.</li><li>Analytical Competence- Strong analytical and problem-solving Skills.</li><li>Behavioral Competencies - Excellent written and verbal communication skills with strong interpersonal skills to work closely with corm functional teams including finance, compliance, and IT.</li><li>MIS Reporting – Strong Reporting Skills which provide insights into portfolio risk dynamics.</li></ul><p><strong>Domain: Bank</strong></p><br><p><strong><u>Terms and conditions</u></strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong> &nbsp;&nbsp;Risk Analytics Specialist </strong>for our<strong> Bahrain </strong>operations with the following skillsets &amp; terms and conditions:</p><br><p><strong>Experience:&nbsp;&nbsp; 1- 3 Years</strong></p><br><p><strong>Academic Qualification:&nbsp;&nbsp; BA Commerce</strong></p><br><p><strong>Responsibilities: </strong></p><br><ul><li>Monitor Risk Parameters as per Board approved Risk Framework</li><li>Update procedures related to Credit Risk, Impaired Assets and Provisioning</li><li>Timely and accurate submission of Risk MIS to Management (e.g.: Risk Exposure Reports, Criticized Asset Report, Weekly Credit Risk Report), Regulators (e.g.: Connected Counterparty Report, CBB report, Prudential Information Report (PIR), Largest Countries, Largest Exposure, Sanctioned Countries) &amp; other internal and external stakeholders (e.g.: Financial notes, Pillar III) agencies (e.g.: Rating Agencies, UNEP FI) and Risk MIS &nbsp;(BSAP, IBSM, RRP, Financial Receivables Disclosure,</li><li>Maintenance and update of risk data in the Enterprise Data Warehouse (EDW) and IFRS 9 systems</li><li>Risk policies and procedures</li><li>Coordinate with Finance in the ECL entries, NPL budgets &amp; forecasts</li><li>Liaising with the Internal, External Auditors, Regulators</li><li>Execute automation of all risk dashboards and reporting Group-wid</li></ul><ul><li>Conduct portfolio analytics and deep dives into the portfolio.</li><li>Regulatory and Management Reporting</li><li>Attention to detail and a commitment to accuracy and quality.</li><li>Strong analytic capabilities.</li><li>Problem solving skills</li><li>Able to effectively work in a closely&nbsp;knit&nbsp;team</li></ul><p><strong>Skills</strong></p><br><ul><li>Risk control</li><li>Risk Analysis</li><li>Risk Assessment</li><li>Spreadsheet Preparation</li><li>Presentation Preparation</li><li>Data Access&nbsp;and&nbsp;Reporting</li></ul><p><strong>Domain : Bank</strong></p><br><p><strong><u>Terms and conditions</u></strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the job Accounts Payable Specialist</b></p><br> <p><b>Location:</b> Bahrain</p><br> <p><b>Job Type:</b>&nbsp;Contract Role</p><br> <p><b>Employment:</b>&nbsp;Outsourced</p><br> <p><b>Key Responsibilities</b></p><br> <ul><li>Process and verify supplier invoices, purchase orders, and supporting documents.</li><li>Perform accounts payable transactions using <b>SAP Business One (SAP B1)</b>.</li><li>Ensure accurate recording of invoices, credit notes, and payment entries.</li><li>Manage vendor accounts, including statement reconciliations and resolving discrepancies.</li><li>Prepare supplier payment schedules and coordinate payment processing.</li><li>Perform monthly AP closing activities and ensure accurate reporting.</li><li>Maintain proper documentation and filing of financial records.</li><li>Assist with audit requirements by providing required AP documentation and reports.</li><li>Monitor outstanding vendor balances and follow up on pending issues.</li><li>Collaborate with procurement, warehouse, and finance teams to resolve invoice-related matters.</li><li>Ensure compliance with company policies and accounting procedures.</li></ul> <p><b>Requirements</b></p><br> <ul><li>Bachelor's degree or diploma in Accounting, Finance, or related field.</li><li>Minimum 3+ years of experience in Accounts Payable or similar finance roles.</li><li>Hands-on experience with SAP Business One (SAP B1) is required.</li><li>Good knowledge of accounting principles and financial controls.</li><li>Proficiency in Microsoft Excel and MS Office applications.</li><li>Ability to work independently and meet deadlines.</li></ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>More About the Role:</b><br>The Defense Group of Leidos has an exciting opportunity for an IT Specialist to support efforts for the OCONUS Piers support portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in Bahrain.</p><br><p>NGEN-R SMIT is the largest IT services program for the Navy. Leidos supports SMIT by delivering the OCONUS Piers support to connect vessels to shore based networks while in port, and supports the OCONUS Navy Enterprise Network (OCONUS NEN). Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. As SMIT OCONUS services converge, this position may be responsible for additional Field Services Support tasks on NEN OCONUS.</p><br><p>Responsible for maintaining fiber optic cables in support of the OCONUS Piers program in the Middle East region. This includes providing connect/disconnect services to the vessels when arriving and departing from port. Candidates will be expected to respond to requests to provide connect/disconnect services within the required service target as well as the testing, cleaning, maintenance, and repair of Navy Umbilical Cable Assemblies (UCAs). Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. This position may require the candidate to travel to other regional locations to repair UCA cables.</p><br><p><b>What You'll Get to Do:</b><br>The qualified candidate will provide connect/disconnect service to all vessels arriving or departing from their assigned location. Other duties and responsibilities include:</p><br><p><br>• Operate tools and equipment (including necessary protective equipment) required to repair and maintain UCA fiber optic cables.<br>• Conduct testing of UCA cables at required intervals to ensure the necessary supply of available fully operational UCAs is maintained.<br>• Update UCA status in the UCA tracker for the assigned region.<br>• Track planned arrival and departure of vessels at assigned piers and respond within the required service target to provide connect/disconnect service.<br>• Track daily activities in the approved ticketing system.<br>• Assist in the development and update of standard operating procedures (SOPs) for connect/disconnect services, fiber optic cable testing, and fiber optic cable repair for the assigned region.<br>• Travel to other locations within the assigned region to conduct maintenance and repair of UCA cables.<br>• Perform other related duties as assigned.</p><br><p><b>You'll Bring These Qualifications:</b><br>•Requires High School Diploma or equivalent and 1-3 years of prior relevant experience in the Information Technology Field.<br>•Must be a U.S. Citizen and possess a current active Secret Security Clearance.<br>•Possess NAVSEA certification and/or one fiber cabling certification (BICSI level 2, ETA FOI or FOT, FOA CFOT, etc.).<br>•Must be able to obtain a 8570 IAT Level II (Security+, CCNA Security, etc.).<br>•Hands-on Experience in working with DoD networks, including NIPR and SIPR.<br>•Plans implementation of enhancements and upgrades to the network.<br>•Advise network users of hardware requirements, configurations, and limitations.<br>•Willing to provide On-Site/On-call support. 24/7 365 days a year.</p><br><p><b>These Qualifications Would be Nice to Have:</b><br>•Additional preference will be given to individuals who possess both a network certification (CCNA, Network+, JNCIA, etc.) and fiber cabling certification from BICSI, FOA, or ETA International.<br>•Previous experience either in the military or as a contractor supporting pier side connect/disconnect service using either UCA or WPCS solutions.</p><br><p>NGEN<br>&nbsp;</p><br><p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.</p><br><u><b>Original Posting:</b></u>July 6, 2026<p>For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><br><br><br><br><br><br><br><br><b><u>Pay Range:</u></b>Pay Range $40,300.00 - $72,850.00<p><span>The Leidos pay range for this job level is a general guideline only&nbsp;and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>