Secretary Jobs in Bahrain

<p><h4>Role summary</h4> <p>We are seeking a highly organized and detail-oriented Legal Department Administrator to provide administrative and operational support to the Legal Department. The successful candidate will be responsible for managing legal documentation, maintaining departmental trackers and reports, coordinating with internal stakeholders and external service providers, and ensuring the efficient day-to-day administration of the department. This role plays a key part in supporting the legal team by maintaining organized records, monitoring deadlines, and facilitating effective communication across the group.</p> <h4>Key responsibilities</h4> <ul> <li>Maintain and update legal, contract, litigation, and collection trackers.</li> <li>Prepare, consolidate, and distribute periodic legal and management reports.</li> <li>Coordinate with internal departments and group companies on legal and contractual matters.</li> <li>Manage legal records, correspondence, filing systems, and document control.</li> <li>Schedule meetings, monitor action items, and follow up on deadlines.</li> <li>Assist in preparing presentations, reports, and management documentation.</li> <li>Coordinate administrative activities with external law firms, consultants, and service providers.</li> <li>Ensure confidentiality and proper management of sensitive legal documents.</li> <li>Provide administrative support to the General Counsel and the Legal Department.</li> <li>Perform other administrative and coordination duties as assigned.</li> </ul> <h4>Qualifications, skills and experience</h4> <ul> <li>Bachelor's degree in Business Administration, Management, Law, or a related discipline.</li> <li>Certification in office administration or document management is an advantage.</li> <li>Minimum of 3–5 years of experience in administration, office coordination, or executive support.</li> <li>Previous experience within a legal, corporate, or professional services environment is preferred.</li> <li>Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.</li> <li>Strong organizational and time management skills with the ability to prioritize multiple tasks.</li> <li>Excellent written and verbal communication skills.</li> <li>High attention to detail and strong reporting capabilities.</li> <li>Ability to maintain confidentiality and handle sensitive information with professionalism.</li> <li>Strong coordination, follow-up, and stakeholder management skills.</li> <li>Experience in document management and record-keeping systems.</li> <li>Ability to work independently while collaborating effectively with cross-functional teams.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Front desk agent</strong></p> <p>As a front office agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <p><strong>Guest service excellence:</strong> As a front desk agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</p> <p><strong>Operational support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</p> <p><strong>Administrative support:</strong> Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</p> <p><strong>Team collaboration:</strong> Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</p> <p><strong>Health, safety, and compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p> <h4>Qualifications</h4> <ul> <li>Experience: Previous experience in a similar role within the hospitality industry is preferred.</li> <li>Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.</li> <li>Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.</li> <li>Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li> <li>Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.</li> <li>Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.</li> <li>Professionalism: A professional, approachable, and friendly demeanor.</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Female Receptionist &amp; Office Administrator needed.</p><p>English &amp; Hindi required.</p><p>Good communication/computer skills.</p><p>Unmarried preferred.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>English &amp; Hindi required</li><li>Good communication/computer skills</li><li>Unmarried preferred</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> &nbsp;The HR Coordinator provides administrative and operational support to the Human Resources department, assisting with onboarding, employee records, government relations administration, and team welfare initiatives while facilitating staff mobilization during the pre-opening phase.&nbsp;<br><br><ul><li><strong>Pre-Opening Mobilization Support:</strong> Assist with pre-opening staff arrivals, including flight bookings, airport pickups, employee housing allocation, welcome kit distribution, and medical/visa scheduling.</li><li><strong>Onboarding &amp; Administration:</strong> Coordinate the joining paperwork for new hires, create employee files, register staff in the HRIS, and manage time and attendance tracking.</li><li><strong>Government Relations Liaison:</strong> Prepare documentation for work permits, residency visas, CPR applications, and occupational health checks in coordination with the Public Relations Officer (PRO).</li><li><strong>Employee Welfare &amp; Communication:</strong> Support staff housing operations, team cafeteria logistics, employee recognition programs, and departmental administrative events.</li><li><strong>General HR Support:</strong> Maintain updated employee records, respond to general staff inquiries, prepare employment certificates, and assist with monthly HR reporting.</li></ul> </div>

<p>We are seeking an experienced System / Infrastructure Administrator to support and maintain enterprise IT infrastructure for GFH in Bahrain. The successful candidate will be responsible for ensuring the availability, performance, security, and reliability of servers, operating systems, virtualization platforms, storage, backup solutions, and core infrastructure services. The ideal candidate will have strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</p><p>Install, configure, administer, and maintain Windows Server environments and associated infrastructure. Manage Active Directory, Group Policy, DNS, DHCP, and user/access administration. Administer Microsoft 365, including Exchange Online and related services. Manage and maintain virtual infrastructure using VMware and/or Microsoft Hyper-V. Monitor server and infrastructure performance, availability, capacity, and system health. Manage enterprise backup, restoration, disaster recovery, and business continuity processes. Administer storage systems, file servers, permissions, and shared infrastructure resources. Perform regular operating system patching, upgrades, security updates, and infrastructure maintenance. Troubleshoot complex server, operating system, application, connectivity, and infrastructure issues. Support infrastructure security, including system hardening, privileged access, endpoint protection, and vulnerability remediation. Coordinate with network, security, application, database, and service desk teams to resolve technical incidents. Manage incidents, service requests, problems, and changes in accordance with IT service-management procedures. Maintain accurate infrastructure documentation, configurations, procedures, asset records, and technical diagrams. Participate in infrastructure projects, migrations, upgrades, implementations, and technology refresh initiatives. Work with technology vendors and service providers when required. Ensure infrastructure complies with organizational security policies, standards, and operational requirements. Provide technical support and participate in on-call/escalation support when required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong hands-on experience in Windows Server environments, Active Directory, Microsoft 365, virtualization, backup and recovery, infrastructure monitoring, and troubleshooting within a corporate environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>IT Infrastructure Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets &amp; terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers &amp; Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li><strong>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</strong></li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>What you will be doing :</p><br><ul><li>Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel&nbsp;</li><li>Register and process check-in for all arrivals&nbsp;</li><li>Handle guest check-outs efficiently and professionally.&nbsp;</li><li>Update guest information in the computer after a complete check-in</li><li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Proven Work experience as a receptionist, front office representative, or similar role in the Hotel Industry&nbsp;</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise.&nbsp;</li><li>Excellent organizational skills</li><li>Multitasking and time management skills, with the ability to prioritize tasks.&nbsp;</li></ul><br>Additional Information<br><br><ul><li><strong>Work as a team player&nbsp;</strong></li><li><strong>Experience in a 3- to 4-star hotel in the same position&nbsp;</strong></li></ul> </div>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Front desk agent</strong></p> <p>As a front office agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p> <h4>What is in it for you:</h4> <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> <h4>Key responsibilities:</h4> <p><strong>Guest service excellence:</strong> As a front desk agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</p> <p><strong>Operational support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</p> <p><strong>Administrative support:</strong> Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</p> <p><strong>Team collaboration:</strong> Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</p> <p><strong>Health, safety, and compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p> <h4>Qualifications</h4> <ul> <li>Experience: Previous experience in a similar role within the hospitality industry is preferred.</li> <li>Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.</li> <li>Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.</li> <li>Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li> <li>Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.</li> <li>Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.</li> <li>Professionalism: A professional, approachable, and friendly demeanor.</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency, and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Description for Internal Candidates<br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Same Posting Description for Internal and External Candidates <br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>What you will be doing : Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel Register and process check-in for all arrivals Handle guest check-outs efficiently and professionally. Update guest information in the computer after a complete check-in Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven Work experience as a receptionist, front office representative, or similar role in the Hotel Industry Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise. Excellent organizational skills Multitasking and time management skills, with the ability to prioritize tasks. Work as a team player Experience in a 3- to 4-star hotel in the same position</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 236809 <br> <br> Location <br> Bahrain-Bahrain <br> <br> Job family <br> Not Specified <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-22</span></li></ul><br> <br> <br> <br> <br> <br> </div>

Role Description The HR Executive / HR Coordinator / HR Officer is responsible for supporting and coordinating a broad range of human resources activities, employee services, HR administration, and people-related processes. The role helps ensure that HR operations are organized, efficient, compliant with internal policies, and responsive to employee and business needs. Key responsibilities include maintaining accurate employee records, preparing HR documentation, updating personnel information, coordinating employee lifecycle activities, and supporting day-to-day HR administration. The role may involve processing onboarding and offboarding documentation, maintaining attendance and leave records, preparing employment-related documents, and ensuring HR information is kept organized and up to date. The position supports recruitment and talent acquisition activities by coordinating job postings, scheduling interviews, communicating with candidates, preparing recruitment documentation, and assisting hiring teams throughout the recruitment process. The HR Executive may also support onboarding activities and ensure that new employees receive relevant information, documentation, and resources. The role involves responding to routine employee inquiries regarding HR policies, benefits, leave, payroll-related matters, company procedures, and other workplace topics. Where necessary, more complex matters should be escalated to the appropriate HR manager or specialist while maintaining professionalism and confidentiality. The HR Executive / HR Coordinator / HR Officer may also support performance management, employee engagement, training coordination, HR events, internal communications, and employee development initiatives. Responsibilities can include organizing training sessions, maintaining participation records, preparing HR reports, and assisting with employee engagement activities. HR data management is an important part of the role. The position may involve maintaining HR databases, HRIS platforms, spreadsheets, personnel files, and reporting systems. The successful candidate should ensure that information is accurate, properly documented, securely handled, and accessible only to authorized individuals. The role requires close collaboration with management, employees, payroll, finance, recruitment teams, department leaders, and external service providers where appropriate. The HR professional should help ensure that HR processes are completed accurately and efficiently while supporting a positive employee experience. The successful candidate should demonstrate strong organization, communication, attention to detail, discretion, and interpersonal skills. The ability to handle confidential information responsibly, manage multiple priorities, and provide professional support to employees and management is essential. Qualifications Strong understanding of human resources administration, employee lifecycle processes, recruitment coordination, and workplace procedures. Ability to maintain accurate employee records, personnel files, HR databases, HRIS systems, and related documentation. Good knowledge of recruitment coordination, interview scheduling, candidate communication, onboarding, and offboarding processes. Strong understanding of HR policies, procedures, employee documentation, leave management, attendance tracking, and general HR administration. Excellent written and verbal communication skills with a professional and approachable communication style. Strong interpersonal skills with the ability to communicate effectively with employees, managers, candidates, and external stakeholders. Strong organizational and time-management skills with the ability to manage multiple HR tasks, requests, and deadlines. High level of attention to detail when preparing documents, updating records, processing information, and preparing reports. Ability to handle confidential employee and company information with discretion and professionalism. Familiarity with HRIS platforms, applicant tracking systems, Microsoft Excel, Google Sheets, Microsoft Word, and other HR or office software. Ability to prepare HR reports, spreadsheets, employee communications, administrative documents, and routine HR correspondence. Strong problem-solving skills and good judgment when responding to routine employee inquiries or HR administrative matters. Ability to follow company policies, HR procedures, internal controls, and applicable employment requirements. Ability to coordinate effectively with recruitment, payroll, finance, management, and other departments. Strong customer-service mindset with the ability to provide timely and helpful support to employees. Ability to manage sensitive conversations professionally and escalate complex issues when appropriate. Proactive, dependable, organized, and adaptable approach to HR responsibilities. Bachelor’s degree or equivalent qualification in Human Resources, Business Administration, Management, Psychology, or a related discipline is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for passionate and dynamic interns who are open to development opportunities and exploration of the hospitality industry from a practical perspective.<br>Since its foundation, Rotana has been committed to nurture talent by offering the opportunity for students to complete their internships in our properties. The duration of your internship will be minimum 6 months and can last up to 12 months. Our training programmes are comprehensive and specifically tailored to the development needs of trainees. As an intern with Rotana, you will benefit from the following:<br><br>• Complete a successful training period and gain exposure in a professional work environment<br>• Attend various development programmes relevant to you<br>• Have the regular support of the Learning and Development department and Departmental Training Coordinator who will provide you with the necessary training, guidance and coaching</p> </div>

<p><h4>Belong, connect, grow, with KBR!</h4> <p>At KBR, we are passionate about our people and our zero harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a people first company. That commitment is central to our team of teams’ philosophy and fosters an environment where everyone can belong, connect and grow. We deliver – together.</p> <h4>Program summary</h4> <p>KBR's Readiness and Sustainment (R&S) division is the team behind the mission®. We deliver mission critical services to the U.S. military and coalition partners around the world. Our key capabilities include base operations; contingency and expeditionary support; next generation asset management; digitally focused logistics; prepositioned stock; and integrated supply chain management.</p> <p>KBR provides contingency base operations, stabilization, and infrastructure support services under Naval Support Activity (NSA) Bahrain, UAE, Oman, and related task orders.</p> <h4>Job summary</h4> <p>KBR is seeking a project coordinator who is interested in supporting a broad range of activities across the Global Contingency Services Contract (GCSC) team. This role provides flexibility and variety, with responsibilities shaped by project needs and team priorities. With a focus on project coordination and document administration, this role also offers exposure to internal project management activities, support of management tasks, and opportunities to contribute across multiple workstreams. It is well suited to someone who enjoys organization, communication, and supporting project teams to deliver effectively.</p> <h4>Roles and responsibilities</h4> <ul> <li>Provide coordination and administrative support across a variety of projects within the GCSC team.</li> <li>Assist with project documentation, registers, filing structures and configuration management.</li> <li>Support project planning, scheduling, and tracking of actions, deliverables, and project milestones.</li> <li>Help prepare reports, meeting materials, status updates, and internal communications.</li> <li>Coordinate inputs from multiple stakeholders and maintain information flow across teams.</li> <li>Assist management with general administrative tasks, workflow organization, and internal project activities.</li> <li>Contribute to continuous improvement of project processes, templates, and documentation standards.</li> <li>Work collaboratively across engineering, design, and project delivery teams to support day-to-day project operations.</li> <li>Receive and submit statements of work (SOWs) to procurement.</li> <li>Manage delivery of technical evaluations from procurement to respective site subject matter experts (SME).</li> <li>Track project specific documents such as SOW, bid tab, quotes, and completed technical evaluations.</li> <li>Maintain daily project trackers efficiently and effectively.</li> </ul> <h4>Basic qualifications</h4> <ul> <li>High school diploma or equivalent.</li> <li>4 years of related experience supporting public works or US government facility projects.</li> <li>Solid understanding of the organization's logistic functions and the activities involved in providing logistical support.</li> <li>Must be organized, detail oriented, and demonstrate strong time management skills to effectively coordinate and prioritize multiple projects with limited supervision in a fast-paced environment.</li> <li>Excellent written and verbal communication skills, as well as ability to adapt to changing work efforts and manage shifting priorities.</li> <li>Ability to develop and maintain professional relationships with peers, vendors and customers, contributing to a professional work environment by demonstrating integrity, teamwork and a positive attitude.</li> <li>Excellent MS Word and MS Excel skills.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience supporting Department of State (DoS) or Department of Defense (DoD) related programs, international programs, or field-based monitoring contracts.</li> <li>Bachelor's degree in related field preferred.</li> <li>Materials and sub-contracts processes experience is a plus.</li> <li>Experience in operations and supply chain.</li> </ul> <h4>KBR benefits</h4> <p>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Experience </p><p>Minimum 4 years in CRM, loyalty programs, &amp; customer analytics. </p><p>CRM Expertise </p><p>Proficiency in Microsoft Dynamics CRM is a must. </p><p>Analytical Skills </p><p>Ability to analyze data and generate actionable insights. </p><p>Presentation &amp; Communication </p><p>Strong skills in delivering presentations and reports. </p><p>Excel Proficiency </p><p>Advanced Excel skills for reporting and data analysis.</p><p> Loyalty Program Management </p><p>Experience in implementing and executing loyalty programs. </p><p>Language Requirement </p><p>Bilingual in Arabic &amp; English (written and spoken). </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>We're Hiring: Logistics Coordinator</strong></p><p>We are looking for a proactive <strong>Logistics Coordinator</strong> to join our team and support our logistics and warehouse operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Coordinate inbound and outbound shipments.</p></li><li><p>Prepare and maintain shipping and delivery documentation.</p></li><li><p>Receive, verify, and organize inventory.</p></li><li><p>Coordinate deliveries and customer returns.</p></li><li><p>Maintain accurate inventory records and support warehouse operations.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor's degree, preferably in Logistics, Supply Chain Management, or Commerce, with basic knowledge of IT products and services.</p></li><li><p>Minimum 2 years of experience in logistics, warehousing, or supply chain operations.</p></li><li><p>Knowledge of shipping documentation and inventory management.</p></li><li><p>Proficiency in MS Office and ERP/inventory systems.</p></li><li><p>Good communication and organizational skills.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The United Nations Development Programme (UNDP) Country Office in the Kingdom of Bahrain operates within the context of a high-income, net-contributing country, where UNDP engagement is fully funded through government cost-sharing and aligned with national development priorities. Bahrain is implementing an ambitious national reform agenda under <strong>Bahrain Vision 2030</strong> and the <strong>Government Programme (2023–2026)</strong>, with a strong focus on economic diversification, fiscal sustainability, effective governance, environmental resilience, digital transformation, and inclusive human development. As a net contributor country, UNDP Bahrain maintains a lean operational footprint while delivering high-value technical assistance, policy advisory services, and innovation-driven solutions in support of national priorities.</p><br> <p>UNDP Bahrain’s programme is guided by the <strong>Country Programme Document (CPD) 2025–2029</strong>, approved by the UNDP Executive Board in January 2025, and is fully aligned with the <strong>United Nations Sustainable Development Cooperation Framework (UNSDCF) 2025–2029</strong>. The CPD positions UNDP as a trusted strategic partner to the Government of Bahrain, contributing to UNSDCF outcomes through integrated, multi-sectoral interventions that address complex development challenges at the intersection of economic prosperity, governance and human rights, and environmental sustainability. Under the <strong>Country Programme Document (CPD) 2025–2029</strong>, UNDP Bahrain’s engagement is structured around <strong>three interrelated CPD pillars</strong>:</p><br> <p>(i) <strong>Economic prosperity and sustainable livelihoods</strong>;<br> (ii) <strong>Effective governance, human rights, and access to justice</strong>; and<br> (iii) <strong>Environmental sustainability and climate resilience</strong>.</p><br> <p><br> These pillars reflect national priorities under Bahrain Vision 2030 and the Government Programme (2023–2026), and constitute UNDP’s substantive contribution to the implementation of the <strong>United Nations Sustainable Development Cooperation Framework (UNSDCF) 2025–2029</strong>.</p><br> <p>To ensure coherence, integration, and efficient delivery within a lean Country Office structure, the Bahrain CO operationalizes the three CPD pillars through <strong>two integrated programme clusters</strong>. The first cluster brings together <strong>Economic Prosperity and Environmental Sustainability; and environmental sustainability and governance, human rights, access to justice, and social inclusion.&nbsp;</strong></p><br> <p>The second cluster focuses on <strong>governance, human rights, access to justice, and social inclusion</strong>, encompassing rule of law, public sector effectiveness, civic engagement, gender equality, and protection of vulnerable groups. This cluster supports national institutions in strengthening accountability, service delivery, and compliance with international human rights standards, while promoting inclusive participation and social cohesion.</p><br> <p>This <strong>two-cluster delivery model</strong> enables the Country Office to manage complexity, promote synergies across CPD pillars, and apply a portfolio approach to programme design, implementation, and partnerships. Staff are therefore expected to work across thematic boundaries, contribute to integrated solutions, and support joint programming within the UN system, while ensuring results-based management, quality assurance, and alignment with national and UNSDCF priorities.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><strong><u>Summary of key functions&nbsp;</u></strong></p><br> <p>Under the overall guidance of Program Analyst (<strong>governance, human rights, access to justice, and social inclusion cluster)</strong>, the&nbsp;National Project Coordinatorwill:</p><br> <ul> <li>Ensuring effective project management of the assigned project by maintaining the delivery of appropriate technical, operational, financial and administrative outputs, while tracking the project progress by monitoring, evaluation and reporting;</li> <li>Provide advisory support on climate resilience and river basin management issues to the Government and other partners;</li> <li>Build the strategic partnerships needed to achieve results;</li> <li>Align the project with UN values and UNDP priorities;&nbsp;</li> <li>Ensure the mainstreaming gender, disability and youth considerations in the field of expertise, promote a safe and enabling environment free of any kind of discrimination, abusive behavior and exploitation, and use the principles of Inclusive HR communications in line with the UNDP corporate standards.</li> </ul> <p><strong><u>Specific tasks and responsibilities:</u></strong></p><br> <p><strong>Ensuring effective project management of the assigned project by maintaining the delivery of appropriate technical, operational, financial and administrative outputs, while tracking the project progress by monitoring, evaluation and reporting</strong></p><br> <ul> <li>Manage and coordinate project activities based on the relevant Project Document, including the</li> <li>Develop comprehensive/detailed Project work-plan including structured dynamics of all Project</li> <li>Prepare Project progress reports for the donor and the main project beneficiary (Ministry of</li> <li>Ensure timely submission of the Project Implementation Report, Technical reports, quarterly financial reports, and other reports as may be required by UNDP and/or the donor;</li> <li>Monitor Project progress to ensure that it is in accordance with the timetable set out in the</li> <li>Secure the goods, services and personnel needed to implement ANA activities, including drafting TORs and work specifications;</li> <li>Monitor financial resources and ensure accuracy and reliability of financial reports;</li> <li>Manage and monitor the project risks initially identified, submit new risks to the Project Board for consideration and decision on possible action if required; update the status of these risks by maintaining a Project Risk Log;</li> <li>Provide rigorous quality assurance for the project’s financial, procurement and administrative processes to make sure that they are conducted in line with UNDP rules and regulations as well as in line with the project timelines.</li> <li>Maintain regular coordination and quality assurance of expert inputs and products as well as among project partners to ensure coherence and complementarity of project activities;</li> <li>Identify opportunities for deepening cooperation and recommending adequate approaches to dealing with different stakeholders based on information gathered during project implementation;</li> <li>Maintain regular communication on relevant project issues with local and international counterparties, consultants and experts and ensuring quality and timely delivery of all agreed outputs</li> <li>Managing project tracking in QUANTUM in accordance with UNDP procedures;</li> <li>Managing the transfer of project deliverables and assets to national beneficiaries and other project stakeholders.</li> </ul> <p><strong>Provide advisory support on climate resilience and river basin management issues to the Government and other partners;</strong></p><br> <ul> <li>Identify, collect and analyze policy-related, relevant information and data;</li> <li>Identify and synthesize best practices and lessons learnt into project goals;</li> <li>Support the development of policies that will address challenges and needs in collaboration with the Government and other strategic partners;</li> <li>Codify and share best practices and lessons learnt;</li> </ul> <p><strong>Build the strategic partnerships needed to achieve results;</strong></p><br> <ul> <li>Cultivate relationships with the central and local authorities, academia, NGOs and other Project stakeholders, ensuring full understanding, cooperation and an appropriate fit of the project activities with the main needs of the beneficiaries; and</li> <li>Establishing effective linkages with the regional project team, the project teams in the riparian countries, and other relevant projects and initiatives in the sector with a view to developing substantive partnerships and generating synergies;</li> <li>Disseminate project reports and respond to queries from concerned stakeholders.</li> </ul> <p><strong>Align the project with UN values and UNDP priorities.</strong></p><br> <ul> <li>Ensure the principles of gender equality, democratic governance, social inclusion and disaster resilience are effectively reflected in project activities;</li> <li>Ensure that gender equality is pursued in all project activities and reflected in work plans, budgets, reports, researches, analyses and, where specifically relevant, analyzed in detail;</li> <li>Ensure that accessibility for persons with disabilities is reflected in all project activities;</li> <li>Consult regularly with other UNDP projects and programs on related activities where synergies are possible;</li> <li>Strive to engage groups and communities in project activities that affect them;</li> <li>Communicate project goals and activities clearly to both stakeholders and the wider public;</li> </ul> <p><strong>Ensure the mainstreaming of gender, disability, and youth considerations in the field of expertise&nbsp;</strong></p><br> <ul> <li>Support preparation of gender equality background materials for use in discussion, correspondence and briefing sessions;</li> <li>Ensure that all data gathered during project implementation is disaggregated by gender/disability/youth, age, ethnic affiliation and other to the extent possible;&nbsp;</li> <li>Support the reporting on gender mainstreaming as part of the ROAR and other corporate documents;</li> <li>Identify partnership strategies with regard to providers of specialized expertise, with special encouragements for providers with a gender/disability/youth knowledge;</li> <li>Ensure the project/programme contributes to the promotion of gender /disability/youth equal access by reaching, involving, and benefiting.&nbsp;</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong><u>Performance Indicators for evaluation of results&nbsp;</u></strong></p><br> <ul> <li>Project activities executed in line with UNDP corporate principles;</li> <li>Project staff/ team(s) effectively and efficiently guided and backstopped, as needed;</li> <li>Implementation of the transferred competencies and resources is consolidated and effectively carried out;</li> <li>Links with other relevant projects/initiatives established and joint objectives effectuated;</li> <li>Delivered funds in accordance with the planned Annual Work Plans;</li> <li>Timely and qualitative reporting in line with the programme needs and Country Office/national partners’ requirements. Project activities executed in line with UNDP corporate rules and procedures;&nbsp;</li> </ul> <p><strong>Institutional Arrangement</strong></p><br> <p>The National Project Coordinator&nbsp;will be engaged on a regular NPSA contract and will report to the Program Analyst&nbsp;<strong>governance, human rights, access to justice, and social inclusion cluster and in matrix supervision with the Programme Analyst, Economic Prosperity and Environmental Sustainability, to ensure coherence and cross cutting coordination and complementarity.</strong></p><br> <p><strong>Competencies</strong></p><br> <p>Core</p><br> <ul> <li><strong>Achieve Results: – LEVEL 2: </strong>Scale up solutions and simplifies processes, balances speed and accuracy in doing work</li> <li><strong>Think Innovatively: – LEVEL 2: </strong>Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking</li> <li><strong>Learn Continuously: – LEVEL 2: </strong>Go outside comfort zone, learn from others and support their learning</li> <li><strong>Adapt with Agility: – LEVEL 2: </strong>Adapt processes/approaches to new situations, involve others in change process</li> <li><strong>Act with Determination: – LEVEL 2: </strong>Able to persevere and deal with multiple sources of pressure simultaneously</li> <li><strong>Engage and Partner: – LEVEL 2: </strong>Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships</li> <li><strong>Enable Diversity and Inclusion: – LEVEL 2: </strong>Facilitate conversations to bridge differences, considers in decision making</li> <li><strong>People Management:</strong> UNDP people management competencies can be found in the dedicated site.</li> </ul> <p>Cross-Functional &amp; Technical competencies</p><br> <p><strong>Business Management</strong></p><br> <ul> <li><strong>Results-based Management</strong> <ul> <li>Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.</li> </ul></li> <li><strong>Working with Evidence and Data</strong> <ul> <li>Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.</li> </ul></li> <li><strong>Project Management</strong> <ul> <li>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals</li> </ul></li> <li><strong>Partnerships Management</strong> <ul> <li>Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies</li> </ul></li> <li><strong>Risk Management</strong> <ul> <li>Ability to identify and organize action around mitigating and proactively managing risks</li> </ul></li> </ul> <p><strong>Business Direction &amp; Strategy</strong></p><br> <ul> <li><strong>System Thinking</strong> <ul> <li>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system</li> </ul></li> </ul> <p><strong>2030 Agenda: Engagement &amp; Effectiveness</strong></p><br> <ul> <li><strong>Effectiveness</strong> <ul> <li>Project Quality Assurance</li> </ul></li> </ul> <p>&nbsp; <strong>Required Skills and Experience</strong> Min. Education requirements</p><br> <ul> <li>Advanced university degree (Master´s degree or equivalent) in Development Studies, Social Policy, Social Sciences, Sustainable Development, Gender Studies, International Development/Relations, Public Policy, Political Law, Sustainable Studies or other related, or a similar field is required, or</li> <li>A first-level university degree (Bachelor´s Degree) in the areas stated above in combination with additional 2 years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <p>Min. years of relevant work experience</p><br> <ul> <li>Applicants with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.</li> <li>Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in the design, implementation, monitoring and/or evaluation of development projects.</li> </ul> <p>Desired skills in addition to the competencies covered in the Competencies section</p><br> <ul> <li>Excellent computer literacy (MS Office; Windows)</li> <li>Experience at the national level in providing management advisory services, hands-on experience in design, monitoring and evaluation of development projects</li> <li>Experience in the implementation of larger projects run by international organizations and/or large environmental protection projects is a strong asset;</li> <li>Proven experience in handling multi-sectoral coordination among professionals and regional teams is desired.</li> <li>Policy, advisory and advocacy experience and track record of engagement with United Nations, other development actors and donors are desirable.</li> <li>Experience in Gender mainstreaming is an asset.</li> <li>Experience liaising and cooperating with government officials, municipal authorities, academic institutions, CSOs is an asset;</li> <li>Ability for traveling and field work;</li> <li>Ability to work under pressure;</li> <li>Strong drafting, presentation and reporting skills.</li> <li>Strong communication skills, especially in timely and accurate responses to emails.</li> <li>Strong computer skills, in particular mastery of all applications of the MS Office package and internet search.</li> </ul> <p>Required Language(s)</p><br> <ul> <li>Fluency in Arabic and English is required.</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> &nbsp;<span>#LI-DNI</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include:&nbsp;<br>Sales &amp; Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department.&nbsp;Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests.&nbsp;<br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately.&nbsp;<br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams.&nbsp;<br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.&nbsp;<br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team.&nbsp;<br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &amp;APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge&nbsp;<br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others&nbsp;<br>Is willing to learn from others&nbsp;<br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience&nbsp;<br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education&nbsp;<br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures<br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections&nbsp;<br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<div> <div><b> Description for Internal Candidates <br> <br></b></div> <div> <div> </div> </div> <div> <div> <div> <div> <div> <div><b> Description for Internal Candidates </b><br> <br></div> <div> <div> </div> </div> <div> <div> <div> <div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales &amp; Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p> <p> </p> <p> <strong>RESPONSIBILITIES</strong> </p> <p> </p> <p>The primary responsibilities of the role include: </p> <p> </p> <p> <strong>Sales &amp; Marketing</strong> </p> <ul> <li>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.</li> <li>Filing system must be accessible and accurate at all times.</li> <li>To have a tracing system for follow-up work by the sales personnel you are assigned to.</li> <li>Department s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li> <li>Minute meetings, transcribe and distribute to all relevant parties.</li> <li>Retrieve and deliver departmental mail.</li> <li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li> <li>Assist in the preparation of the hotel s month end report and annual budget.</li> <li>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.</li> <li>Availability and storage of sales related collateral.</li> </ul> <p> <strong>Reservations</strong> </p> <ul> <li>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.</li> <li>Handles reservation requests received in an accurate, complete and timely manner.</li> <li>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed</li> <li>Ensures that guest and blocks profiles are linked to the reservation.</li> <li>Ensures 100% accuracy of Market Segmentation in groups</li> <li>Ensures that all amendments and changes are updated in the system.</li> <li>Notes and follows up on guest preferences and special requests. </li> <li>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.</li> </ul> <p> </p> <p> <strong>Communication</strong> </p> <ul> <li>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.</li> <li>Ensures all group requirements are entered completely and accurately. </li> <li>Maintains confidentiality of all guest information.</li> <li>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information</li> <li>Communicates status of groups groups approaching cut-offs and full blocks to Revenue manager &amp; meeting planers.</li> <li>Attends daily line-ups and communicate all challenges and successes with the rest of the team.</li> <li>Promptly, accurately and consistently reports all guest incidents and how they were solved.</li> <li>Attends designated meetings prepared with information related to group reservations.</li> <li>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS</li> <li>Delegates groups and tasks among the Group Reservations team</li> <li>Attends Resume and Internal meetings in relation to events with rooms in the hotel</li> </ul> <p> </p> <p>Coaching and Developing Others</p> <ul> <li>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)</li> </ul> <p>Other</p> <ul> <li>Performs all tasks as detailed in daily task list.</li> <li>Processes visa applications for groups.</li> <li>Produces weekly group tracker in the absence of the Group Reservations Supervisor.</li> <li>Maintains the cleanliness and tidiness of the work area at all times.</li> <li>Participates in related project teams. </li> <li>Ensures group files are accurate and up to date.</li> <li>Ensures accurate billings for groups.</li> </ul> <p> </p> <p>Product Knowledge</p> <ul> <li>Has in depth knowledge about room types and their features.</li> <li>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.</li> <li>Is up to date knowledge of all running promotions and events in the hotel.</li> </ul> <p> </p> <p>Revenue Management Knowledge</p> <ul> <li>Is knowledgeable of Rate Structure and Rate Strategy.</li> <li>Is knowledgeable of upcoming peak and need Periods.</li> <li>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.</li> </ul> <p> </p> <p> <i>Building Relationships</i> </p> <p> <i> eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. </i> </p> <ul> <li>Treats people fairly, with dignity and respect</li> <li>Works to meet goals in a manner that does not disadvantage other individuals or groups</li> <li>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual</li> <li>Listens and responds to others</li> <li>Is interested in others views even if they counter own views</li> <li>Is a team player and a leader.</li> <li>Has ability to motivate staff and maintain a cohesive team. </li> </ul> <p> </p> <p> <i>Managing Work Execution</i> </p> <p><br></p><ul> <li> </li> </ul> <p><b>Experience </b></p> <ul> <li>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales</li> </ul> <p> </p> <p>Education </p> <ul> <li><br></li></ul></div></div></div></div></div></div></div></div></div></div>