Programming in Bahrain
1084 Jobs Found
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance</li>
<li>Inbox placement</li>
<li>Deliverability troubleshooting</li>
<li>Campaign optimization</li>
<li>Client communication</li>
<li>Retention</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder</li>
<li>Outreach team</li>
<li>Developers</li>
<li>Operations</li>
</ul>
<p>to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure</li>
<li>Warm-up</li>
<li>Deliverability</li>
<li>Copy performance</li>
<li>Inbox health</li>
<li>Campaign optimization</li>
</ul>
<p>this role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
</li>
<li>Review and optimize:
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
</li>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF / DKIM / DMARC</li>
</ul>
</li>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
</li>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
</li>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
</li>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</li>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
</li>
<li>Strong hands-on expertise in:
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
</li>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
</li>
<li>Technical understanding of:
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
</li>
<li>Daily practical use of:
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
</li>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
</li>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and quality-assure new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: you own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
</li>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer and onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you understand cold email deeply, know how to improve deliverability and campaign performance, thrive in startup environments, and enjoy owning client outcomes from end to end, this role is a strong fit for you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: </p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS & GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details. </li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows. </li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>
<p><h4>Job summary</h4>
<p>We are seeking an experienced, confident, and guest-focused captain waiter to join the team at Little Krazy, a whimsical fine-dining destination where exceptional hospitality meets immersive dining.</p>
<p>As a captain waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section. You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure. Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.</p>
<p>More than serving food and beverages, you are an ambassador of the Little Krazy experience. Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Deliver exceptional, personalised table service in accordance with the restaurant's service standards.</li>
<li>Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.</li>
<li>Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.</li>
<li>Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.</li>
<li>Provide expert recommendations based on guest preferences, dietary requirements, and allergies.</li>
<li>Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.</li>
<li>Accurately take food and beverage orders and enter them into the POS system.</li>
<li>Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.</li>
<li>Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.</li>
<li>Resolve guest concerns professionally and escalate issues to management where appropriate.</li>
<li>Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.</li>
<li>Assist in training, coaching, and mentoring junior front-of-house team members.</li>
<li>Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.</li>
<li>Process guest bills accurately and efficiently, ensuring a seamless payment experience.</li>
<li>Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.</li>
<li>Ensure compliance with food safety, hygiene, and health and safety standards.</li>
<li>Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–3 years’ experience as a captain waiter or senior waiter in a premium restaurant, luxury hotel, or fine-dining restaurant.</li>
<li>A warm, engaging, and professional approach with a genuine passion for hospitality.</li>
<li>Fluent in Arabic and English with excellent verbal communication skills.</li>
<li>Outgoing, confident, and charismatic personality.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong understanding of food and beverage service, with ability to upsell effectively.</li>
<li>Team player who thrives in a fast-paced, dynamic environment.</li>
<li>Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.</li>
<li>Experience using restaurant POS systems.</li>
<li>Proven ability to remain calm, organised, and efficient in a fast-paced environment.</li>
<li>Impeccable personal presentation and professional demeanour.</li>
</ul>
<h4>About the group</h4>
<p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p>
<p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p>
<h4>Crafting a homegrown legacy</h4>
<p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p>
<h4>Our signature brands</h4>
<p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p>
<p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p>
<h4>We are only getting started!</h4>
<p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p>
<h4>People first</h4>
<p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p>
<h4>Benefits</h4>
<ul>
<li>Competitive salary packages – aligned with market standards and experience.</li>
<li>Visa (1 year temp) & flights into the country for non-citizens.</li>
<li>Accommodation.</li>
<li>Transportation allowance.</li>
<li>Career development & internal promotions – grow with us across departments and seasons.</li>
<li>Creative & collaborative work culture – built on passion, innovation, and attention to detail.</li>
<li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment.</li>
<li>Experience working on premium events within The Groves, Riyadh Season.</li>
<li>Cultural diversity – join a team of passionate professionals from around the world.</li>
</ul>
<p>Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are seeking a skilled and passionate Barista – Specialty Hot Drinks to join our hospitality team.<br> The ideal candidate will have a strong knowledge of specialty coffee and hot beverage preparation, with a passion for delivering high-quality drinks and exceptional guest experiences.<br> The Barista will be responsible for preparing and serving a range of specialty coffees, signature hot drinks, teas, and other crafted beverages , while maintaining consistency, presentation, and quality throughout service.<br> The successful candidate should be confident working in a high-volume environment and have excellent attention to detail.<br> Key Responsibilities: Prepare and serve high-quality specialty coffee and hot beverages according to established recipes and presentation standards.<br> Prepare espresso-based beverages including espresso, Americano, cappuccino, latte, flat white, macchiato, mocha, and other specialty drinks .<br> Prepare and execute signature hot drinks , including seasonal and creative beverage recipes.<br> Create and maintain high-quality latte art where required.<br> Demonstrate strong knowledge of espresso extraction, milk steaming, texturing, and temperature control.<br> Produce consistent and high-quality drinks while maintaining appropriate speed during busy service periods.<br> Prepare specialty teas, hot chocolate, chai, matcha, and other non-coffee hot beverages as required.<br> Follow standard recipes, portion sizes, preparation methods, and presentation guidelines.<br> Maintain a clean, organised, and fully stocked barista station throughout service.<br> Operate and care for espresso machines, grinders, brewing equipment, and other beverage equipment correctly.<br> Carry out daily opening and closing procedures, including equipment cleaning and calibration.<br> Monitor coffee, milk, syrups, garnishes, cups, and other beverage supplies and communicate replenishment requirements.<br> Minimise product waste while maintaining quality and consistency.<br> Follow all food safety, hygiene, health, and safety procedures.<br> Ensure all beverages are presented according to the concept's quality and aesthetic standards.<br> Work closely with the service and kitchen teams to ensure smooth and efficient operations.<br> Assist with the development and testing of new specialty beverages and seasonal drink menus when required.<br> Maintain a professional appearance, positive attitude, and high level of personal hygiene at all times.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> 2 years' experience as a Barista in a specialty coffee shop, premium restaurant, hotel, café, or high-end hospitality environment.<br> Strong knowledge of specialty coffee preparation and espresso-based beverages .<br> Proven ability to operate and maintain professional espresso machines and grinders.<br> Strong milk steaming, texturing, and latte art skills.<br> Experience preparing signature and specialty hot beverages .<br> Knowledge of coffee beans, roast profiles, extraction, and basic coffee brewing principles.<br> Good understanding of food safety and hygiene standards.<br> Excellent customer service and communication skills.<br> Ability to work efficiently under pressure in a high-volume environment.<br> Strong attention to detail and commitment to consistency.<br> Professional grooming and presentation.<br> Fluent English communication skills; additional languages are an advantage.<br> Barista or specialty coffee certification is preferred.<br> About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<br><ul><li><p><strong>Mobile App Development:</strong> Build and maintain high-performance iOS and Android apps using Flutter & Dart.</p></li><li><p><strong>UI/UX Implementation:</strong> Turn wireframes and design concepts into clean, smooth, and responsive mobile interfaces.</p></li><li><p><strong>API Integration:</strong> Connect apps with RESTful APIs, JSON endpoints, and services like Firebase or payment gateways.</p></li><li><p><strong>Testing & Quality:</strong> Write clean, modular code using modern state management and debug issues to ensure top app performance.</p></li><li><p><strong>Requirements & Specs:</strong> Work with clients to analyze business needs and translate them into clear technical specs.</p></li><li><p><strong>Documentation & Training:</strong> Create straightforward project docs, tech specs, and user guides, and lead training sessions for clients.</p></li><li><p><strong>Teamwork & Growth:</strong> Collaborate with the team, accept constructive feedback, and continuously polish your skills.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Fresh Graduate & Bahraini National</strong></p></li><li><p><strong>Solid Tech Basics</strong></p></li><li><p><strong>True Passion for Tech</strong></p></li><li><p><strong>Strong & Confident Personality</strong></p></li><li><p><strong>Problem Solver & Fast Learner</strong></p></li></ol>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the Role <br> <p><span>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.</span></p><br><p><span>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.</span></p><br><p><span>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.</span></p><br><p><span>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.</span></p><br> <br> <br><br> Responsibilities <br> <p><b><span>Technology Operations Leadership & Service Management</span></b></p><br><ul><li><p><span>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.</span></p><br></li><li><p><span>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.</span></p><br></li><li><p><span>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.</span></p><br></li></ul><p><b><span>Enterprise Applications & Digital Platforms</span></b></p><br><ul><li><p><span>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.</span></p><br></li><li><p><span>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.</span></p><br></li><li><p><span>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.</span></p><br></li><li><p><span>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.</span></p><br></li></ul><p><b><span>Hybrid Multi-Cloud & Public Cloud Operations</span></b></p><br><ul><li><p><span>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).</span></p><br></li><li><p><span>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.</span></p><br></li><li><p><span>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.</span></p><br></li></ul><p><b><span>Infrastructure, Platforms & End-User Operations</span></b></p><br><ul><li><p><span>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.</span></p><br></li><li><p><span>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.</span></p><br></li><li><p><span>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.</span></p><br></li><li><p><span>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.</span></p><br></li></ul><p><b><span>DevOps, Kubernetes, Automation & Observability</span></b></p><br><ul><li><p><span>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.</span></p><br></li><li><p><span>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.</span></p><br></li><li><p><span>Drive automation across deployments, reporting, compliance, monitoring, and recovery.</span></p><br></li></ul><p><b><span>Governance, Risk, Audit, Compliance & Security Alignment</span></b></p><br><ul><li><p><span>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.</span></p><br></li><li><p><span>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.</span></p><br></li><li><p><span>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.</span></p><br></li></ul><p><b><span>Budget, Vendor, Asset & Lifecycle Management</span></b></p><br><ul><li><p><span>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.</span></p><br></li><li><p><span>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.</span></p><br></li><li><p><span>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.</span></p><br></li></ul><p><b><span>Internet Protocol (IP) Operations</span></b></p><br><ul><li><p><span>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.</span></p><br></li><li><p><span>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.</span></p><br></li><li><p><span>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.</span></p><br></li><li><p><span>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.</span></p><br></li></ul><p><span>Perform any other tasks as requested.</span></p><br> <br> <br><br> Required qualifications & Experience <br> <p>Qualifications:</p><br><p><span>Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span></p><br><p><span>ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span></p><br><p><span>Experience:</span></p><br><p>8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</p><br><p>Skills and Knowledge:</p><br><p>Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</p><br><p>•Technology Operations Management</p><br><p>•Cloud and Hybrid Multi-Cloud Operations</p><br><p>•IT Service Management</p><br><p>•Incident, Problem, Change and Release Management</p><br><p>•Service Desk and End-User Support</p><br><p>•Infrastructure and Platform Lifecycle Management</p><br><p>•Database and Integration Operations</p><br><p>•Backup, Disaster Recovery and Business Continuity</p><br><p>•DevOps, Kubernetes and Automation</p><br><p>•Enterprise Application Maintenance and Operations</p><br><p>•Governance, Risk, Compliance and Audit Readiness</p><br><p>•Vendor, Contract, Budget and Cost Optimization</p><br><p>•Business Technical Awareness and Stakeholder Management</p><br> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><b><span><span><span>SAP ABAP Associate Managing Consultant </span></span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span><span>SAP Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Overall, 8-10 years of core ABAP experience, of which at least 2-3 years in two or more of the technologies like SAP ABAP Workflows, Module Pool Programming, Business Transaction Events (BTEs), Enhancements, Forms, technical designing.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>2+ years of working experience on Conversions using S/4HANA Migration Cockpit, developing custom migration objects and functions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>3+ years of strong experience in developing multiple layers of CDS Views and Odata Services, including extensions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>3 years of strong experience in debugging, troubleshooting Fiori applications and finding performance issues at various levels and fixing them.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>1+ years of experience developing custom or enhanced BRF+ applications.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience with using various tools to debug and troubleshoot Fiori and Workflows.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience 2-3 implementation & Support project experience with SLA compliance</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Should be able to handle multiple projects at same time.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>At least 2-3 years of experience to manage a team of consultants as a Technical Lead.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience of working on Tax & Revenue Management projects will be an advantage.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>SAP Solman Charm and Focus Build for Incident and Transport movement.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Responsibilities</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Design and develop SAP solutions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Handle SAP technical team.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Coordinate configuration & development & testing to ensure project implementation.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Develops technical specification documentation for SAP development objects.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Reviews SAP solution design and development by other team members for quality and adherence to development standards and development strategy.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists developers and the customer by responding to questions and clarifications on technical solution design and implementation.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Facilitate functional and business partners to validate solutions against business requirements and architecture.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists the customer in developing test cases, performing integration and user acceptance testing, including troubleshooting and resolving defects.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Assists the customer during cutover, anticipate, identify and resolve post Go-live issues.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Updates all design, configuration and specification documentation for all technical solutions and conducts a documentation walkthrough with the client.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Provides knowledge transfer to customer personnel throughout the project.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Work with SAP Support, as needed, to raise incidents, and assist in resolving the issues and product fixes, related to SAPUI5 applications, extension components, and flexible workflows.\</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Research SAP Notes and documentation to resolve issues with SAP BTP Services and tools.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Exposure on oData Gateway service and Fiori Application.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Exposure on CDS views and Operational Reporting.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Retrofit Activity will be an advantage.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Use of BMC Remedy tool for incident and CR management.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Business Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand business processes for focus area or module.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Research and perform detailed tasks.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Strong analytical skills.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand business functionality related to SAP module/application as well as can identify and understand touch points between modules.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand how to solve detailed SAP problems.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Understand and can explain best business practices, especially those that SAP</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Consulting Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span>Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Explain ideas and concepts to other project team members and to client personnel.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Solid foundation for consulting “soft” skills necessary on client engagements.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Interpret requirements and apply SAP best practices.</span></span></span></span></span></span></li>
<li><span><span><span><span><span><span>Identify upsell opportunities and assists in management of scope.</span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Supervision Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Self-starter with ability to manage their own time and task in order to meet project milestones.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Manages their own / team task lists in order to meet project milestones.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Monitors team status and reports variances.</span></span></span></span></span></span></span></li>
</ul> <p><span><span><span><b><span><span><span>Leadership Skills</span></span></span></b></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Maintain positive working relationship with others.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Seek ways to increase their level of contribution and team effecti</span></span></span></span></span></span></span></li></ul> </div>
<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( https://tendem.ai/ ) and create high-quality presentations for real-world use cases. In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p><p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p>This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p><h2>Key Responsibilities</h2><ul><li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li><li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li><li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li><li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li><li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li></ul><p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p><p><strong>Desired Candidate Profile</strong></p><h2>Educational qualifications</h2><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.</p><p>Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><h2>Academic and/or Professional Experience</h2><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><h2>Technical Skills (Essential)</h2><ul><li>Presentation software: Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li>Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li>Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li>Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><h2>Additional requirements</h2><ul><li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li><li>Strong attention to detail and absolute commitment to visual perfectness.</li><li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul><p>Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization. Applications without a portfolio link, or without relevant presentation cases, will not be considered.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the Role <br> <p><span>This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"</span></p><br><p><span>Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.</span></p><br><p><span>With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.</span></p><br> <br> <br><br> What We Need From You <br> <p><b><span>1. Test Planning & Scenario Design</span></b></p><br><ul><li><p><span>Design comprehensive test plans and test scenarios for every new build, feature release, bug fix, and app change on the Bede mobile application.</span></p><br></li><li><p><span>Cover all critical user journeys including onboarding, identity verification, microfinance application, repayments, card management, remittances, wallet services, and any future product features.</span></p><br></li><li><p><span>Develop test cases for functional, regression, smoke, exploratory, and edge-case testing.</span></p><br></li><li><p><span>Ensure test scenarios reflect real-world usage patterns across different customer profiles, connection speeds, and device types.</span></p><br></li><li><p><span>Maintain a structured and up-to-date test case library accessible to the team and the QA vendor.</span></p><br></li></ul><p><b><span>2. Device & Cross-Platform Testing</span></b></p><br><ul><li><p><span>Execute manual testing across a range of iOS and Android devices, screen sizes, OS versions, and network conditions to ensure consistent app behaviour.</span></p><br></li><li><p><span>Identify device-specific or OS-version-specific defects and document them with full reproduction steps and device context.</span></p><br></li><li><p><span>Maintain a device testing matrix and ensure coverage of the most commonly used devices in the Bede customer base.</span></p><br></li><li><p><span>Test app behaviour on both stable Wi-Fi and mobile data conditions, including low-connectivity scenarios.</span></p><br></li></ul><p><b><span>3. Defect Management & Build Feedback</span></b></p><br><ul><li><p><span>Log, track, and manage all defects found during testing using the agreed defect management tool (e.g. JIRA), with clear severity classification, reproduction steps, screenshots, and expected vs. actual results.</span></p><br></li><li><p><span>Provide structured, detailed build feedback reports to the Digital Operations Project Manager and the development vendor before any release is approved to go live.</span></p><br></li><li><p><span>Re-test resolved defects to confirm fixes are complete and have not introduced new issues (regression testing).</span></p><br></li><li><p><span>Give a clear go / no-go recommendation for each build based on testing outcomes, with supporting documentation.</span></p><br></li><li><p><span>Track defect trends over time to identify recurring quality issues and feed these into improvement discussions with the vendor.</span></p><br></li></ul><p><b><span>4. QA Vendor Coordination</span></b></p><br><ul><li><p><span>Work closely with the external QA vendor on a day-to-day basis, aligning on test scope, priorities, timelines, and reporting standards.</span></p><br></li><li><p><span>Review and validate the QA vendor’s test plans, test scripts, and test results to ensure they are thorough, accurate, and aligned with Bede’s business requirements.</span></p><br></li><li><p><span>Flag gaps or inconsistencies in vendor testing coverage and work collaboratively to close them.</span></p><br></li><li><p><span>Maintain clear records of all vendor testing activities and outcomes for internal reference and audit purposes.</span></p><br></li></ul><p><b><span>5. Release Validation & Go-Live Support</span></b></p><br><ul><li><p><span>Conduct final pre-release validation testing on the production-ready build before every app release.</span></p><br></li><li><p><span>Perform post-deployment smoke testing immediately after a release goes live to confirm critical functions are working as expected.</span></p><br></li><li><p><span>Support the team during UAT sessions with internal stakeholders and business users.</span></p><br></li><li><p><span>Participate in sprint reviews and release sign-off meetings to provide a testing perspective.</span></p><br></li></ul><p><b><span>6. Test Process Improvement</span></b></p><br><ul><li><p><span>Continuously identify opportunities to improve the testing process, coverage, and efficiency, and propose these improvements to the Digital Operations Project Manager.</span></p><br></li><li><p><span>Contribute to building and maintaining internal testing documentation, guides, and best practice frameworks.</span></p><br></li><li><p><span>Over time, take ownership of evaluating and implementing a mobile app test automation framework — working with a vendor or building in-house capability — to reduce manual testing effort on regression and repetitive scenarios.</span></p><br></li><li><p><span>Stay current with mobile testing tools, automation frameworks (e.g. Appium, Selenium, Detox), and industry best practices relevant to fintech app testing.</span></p><br></li></ul><p><b><span>7. Cross-Functional Collaboration</span></b></p><br><ul><li><p><span>Work closely with the development vendor, Product Manager, Digital Operations Project Manager, and Customer Care team to understand upcoming changes and ensure testing is planned in advance.</span></p><br></li><li><p><span>Participate in Agile sprint ceremonies including planning, grooming, and retrospectives.</span></p><br></li><li><p><span>Communicate testing status, risks, and blockers clearly and promptly to the relevant stakeholders.</span></p><br></li><li><p><span>Support the Product and UX teams by providing quality feedback on new designs and user flows before they reach development.</span></p><br></li></ul> <br> <br><br> Education and Experience <br> <ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.</span></p><br></li><li><p><span>0–2 years of experience in software testing, QA, or a related technical role. Fresh graduates with a strong IT background and demonstrated interest in mobile app testing are encouraged to apply.</span></p><br></li><li><p><span>Foundational understanding of software testing concepts including test case design, defect lifecycle, and regression testing.</span></p><br></li><li><p><span>Familiarity with mobile app testing on both iOS and Android platforms is a strong advantage.</span></p><br></li><li><p><span>Exposure to or awareness of test automation concepts and tools (e.g. Appium, Selenium, Detox) is a plus and will be developed in the role.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <p><span>The ideal candidate is a methodical, curious, and technically minded graduate who takes pride in finding problems before customers do. They are comfortable working across devices, writing detailed test cases, and communicating defects clearly to developers and vendors — with a genuine interest in growing into mobile test automation over time.</span></p><br><ul><li><p><span>Methodical approach to test case design and defect documentation</span></p><br></li><li><p><span>Hands-on experience testing iOS and Android mobile applications</span></p><br></li><li><p><span>Familiarity with defect tracking tools such as JIRA or equivalent</span></p><br></li><li><p><span>Understanding of Agile/Scrum development processes and sprint cycles</span></p><br></li><li><p><span>Clear written communication for bug reports and build feedback</span></p><br></li><li><p><span>Ability to work independently and manage multiple test cycles simultaneously</span></p><br></li><li><p><span>Curiosity and willingness to learn test automation tools and frameworks</span></p><br></li><li><p><span>Strong attention to detail and a quality-first mindset</span></p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p><span>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</span></p><br> <br> <br> </div>
<p>JOB PURPOSE Support the implementation and continuous enhancement of cyber security controls across applications, cloud infrastructure, DevOps pipelines, and operational environments by monitoring security risks, enforcing secure development and infrastructure practices, responding to security incidents, and collaborating with cross-functional teams to strengthen the organization's overall cyber resilience and secure technology operations.</p><p>KEY RESPONSIBILITIES</p><ul><li>Design, implement, and maintain automated security checks (SAST, DAST, SCA) within the CI/CD pipeline to ensure vulnerabilities are detected and remediated early in the software development lifecycle, following the "shift-left" security approach</li><li>Partner closely with software developers to enforce secure coding standards based on frameworks such as OWASP Top 10, conduct security-focused code reviews, and provide real-time guidance on mitigating common application vulnerabilities.</li><li>Monitor and analyze security alerts across cloud environments (AWS, Azure, Oracle) using tools such as Microsoft Defender for Cloud, AWS Guard Duty and triage cloud security posture management (CSPM) findings by severity and exposure risk.</li><li>Work with the infrastructure and cloud platform engineering teams to scan and validate IaC templates (Terraform) for misconfigurations and policy violations before deployment, embedding security-as-code principles into infrastructure provisioning.</li><li>Enforce security controls for containerized workloads, including container image scanning, runtime protection, Kubernetes admission policies, and pod security standards, in collaboration with the cloud platform engineering team.</li><li>Implement and govern secrets management solutions (e.g., Azure Key Vault, AWS Secrets Manager) to prevent hardcoded credentials in repositories and ensure secure injection of secrets at runtime across development and operations environments</li><li>Monitor security systems (SIEM, XDR, IDS/IPS) to detect, triage, and respond to security incidents in a timely manner; perform in-depth log analysis, forensic investigation, and root cause analysis across both on-premises and cloud environments</li><li>Conduct threat modeling sessions with development and infrastructure teams for new applications, services, and architectural changes to proactively identify and mitigate security risks before they enter production.</li><li>Act as the security liaison across development, cloud platform engineering, and infrastructure teams; deliver security awareness training, conduct workshops on secure DevOps practices, and foster a culture of shared security responsibility.</li><li>Assess and secure APIs and microservices architectures by implementing API gateway security controls, authentication/authorization best practices (OAuth, JWT), rate limiting, and automated API security testing within the DevSecOps pipeline.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS</p><p>Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or an equivalent major in the related field.</p><p>EXPERIENCE</p><p>0-2 years of experience in the related field.</p><p>JOB SPECIFIC SKILLS & ATTRIBUTES</p><ul><li>Threat Detection and Response using any of these tools (Microsoft Defender XDR, Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft Defender for Endpoint).</li><li>Vulnerability Management using any of these tools (Nessus, Qualys, OpenVAS).</li><li>Privilege Access Management (PAM) using any of these tools (Wallix, CyberArk, Beyond Trust).</li><li>Security Automation and Orchestration using any of these tools (Python, Splunk Phantom, Cortex XSOAR, Azure Sentinel).</li><li>DevSecOps use any of these tools (SonarQube, GitHub Actions, AWS Code Pipeline).</li><li>Security Hardening and Compliance using any of these tools (CIS Benchmarks, SITG Benchmarks, Qualys Policy Compliance).</li><li>Cloud Security using any of these tools (AWS Security Hub, Azure Security Center, Microsoft Defender for Cloud)</li><li>Network Security using any of these tools (Palo Alto Networks, Fortinet, Cisco ASA, Snort, Suricata)</li><li>Endpoint Security using any of these tools (Microsoft Defender for Endpoint, CrowdStrike Falcon, Sentinel One).</li></ul><p>About Application Process</p><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):</p><ul><li>Resume/CV</li><li>Passport-size photograph</li></ul>
<p>OVERVIEW\r\nPosition\tFashion Designer (Women's Wear)\tDepartment\tDesign \/ Production\r\nReports to\tCreative Director \/ Brand Manager\t Location\tBahrain\r\n\r\nAbout Company & Role Purpose\r\nA high-end women's clothing brand based in Bahrain, celebrated for its signature red-carpet gowns and luxury designs, is seeking a talented and creative Fashion Designer to join the team. This role involves developing original designs for Abayas, Jalabiyas, Evening Wear, and Ready-to-Wear collections, while overseeing the sampling process and coordinating with the production team.\r\n\r\nKEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES\r\nGeneral \r\n\u2022\tDevelop original and inspired designs for Abayas, Jalabiyas, Evening Wear, and Ready-to-Wear collections.\r\n\u2022\tCreate detailed technical sketches and comprehensive \"tech packs\" for production.\r\n\u2022\tOversee the sampling process and coordinate with tailors and pattern makers to ensure design accuracy.\r\n\u2022\tSelect appropriate fabrics, embellishments, beading, and embroidery to enhance designs.\r\n\u2022\tResearch trends, fabrics, and techniques to keep collections fresh and competitive.\r\n\u2022\tCollaborate with the production team to ensure quality and timely delivery of collections.\r\n\u2022\tEnsure all designs align with the brand's aesthetic, quality standards, and customer expectations.\r\n\u2022\tMaintain organized design files, fabric swatches, and sample records.\r\n\u2022\tProvide technical support to tailors and production staff during the manufacturing process.<\/p><p>BACKGROUND, QUALIFICATIONS & EXPERIENCE\r\nQualifications\r\n\u2022\t2\u20135 years of experience as a Fashion Designer, with GCC experience required.\r\n\u2022\tStrong portfolio showcasing creativity, technical skill, and a clear design aesthetic.\r\n\u2022\tKnowledge of garment construction and luxury finishing techniques.\r\n\u2022\tExperience designing Abayas, Jalabiyas, Evening Wear, or Ready-to-Wear.\r\n\u2022\tFamiliarity with fabric selection, embellishments, beading, and embroidery.\r\n\u2022\tOpen to any nationality.\r\n\u2022\tMale candidates only (as per client requirement).\r\n\r\nSkills\r\n\u2022\tAbility to create detailed technical sketches and tech packs.\r\n\u2022\tStrong communication skills in English (spoken and written).\r\n\u2022\tBasic computer knowledge, including MS Office and Windows.\r\n\u2022\tPassion for fashion and luxury design.\r\n\u2022\tStrong attention to detail and creative flair.\r\n\u2022\tAbility to coordinate with tailors, pattern makers, and production teams.<\/p>
<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( ** https://tendem.ai/** ) and create high-quality presentations for real-world use cases. In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p> <p> </p> <p> <strong>What We Do </strong> </p> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <p> </p> <p> <strong>About the Role</strong> </p> <p>This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p> <p> </p> <p> <strong>Key Responsibilities </strong> </p> <ul> <li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li> <li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li> <li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li> <li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li> <li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li> </ul> <p> </p> <p> <strong>How to get started </strong> </p> <p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p> <p> </p> <p> <em> <strong>Educational qualifications</strong> </em> </p> <ul> <li>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.</li> <li>Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</li> </ul> <p> </p> <p> <em> <strong>Academic and/or Professional Experience</strong> </em> </p> <p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p> <p> </p> <p> <em> <strong>Technical Skills (Essential)</strong> </em> </p> <ul> <li>Presentation software: Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks. </li> <li>Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts. </li> <li>Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling. </li> <li>Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li> </ul> <p> </p> <p> <em> <strong>Additional requirements</strong> </em> </p> <ul> <li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li> <li>Strong attention to detail and absolute commitment to visual perfectness.</li> <li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li> <li>English proficiency: Upper-intermediate (B2) or above (required)</li> <li> <strong>Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization. Applications without a portfolio link, or without relevant presentation cases, will not be considered.</strong> </li> </ul> <p> </p> <p> <strong>Project time expectations </strong> </p> <p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <p> </p> <p> <strong>Compensation </strong> </p> <p>On this project, contributors can earn up to <strong>$35 per hour equivalent</strong>, depending on their level and pace of contribution. </p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p>
<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( https://tendem.ai/ ) and create high-quality presentations for real-world use cases. In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p><p>What We Do The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p>About the Role This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p><h3>Key Responsibilities</h3><ul><li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li><li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li><li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li><li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li><li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li></ul><h3>How to get started</h3><p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p><h3>Educational qualifications</h3><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><h3>Academic and/or Professional Experience</h3><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><h3>Technical Skills (Essential)</h3><ul><li>Presentation software: Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li>Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li>Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li>Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><p>Educational qualifications At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><p>Academic and/or Professional Experience Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><p>Technical Skills (Essential)</p><ul><li>Presentation software: Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li>Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li>Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li>Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><p>Additional requirements</p><ul><li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li><li>Strong attention to detail and absolute commitment to visual perfectness.</li><li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul><p>Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization. Applications without a portfolio link, or without relevant presentation cases, will not be considered.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Role overview</strong><p>As a Product Developer on the Marketplace team, you will own one or more of Calo Market’s in-house CPG product lines end to end, from the initial brief to launch and ongoing performance. You won’t do every task yourself: you will lead the teams that do (NPD, Quality, Central Design, Supply Chain, Operations, Distribution and Marketing), set the deadlines, hold each team to its agreed SLA, and own the timeline, quality, cost and P&L of your line, including the decision to scale, fix or discontinue an SKU.</p><br><br><span><strong>What You’ll Do</strong></span><ul><li><p><span>Own assigned CPG lines end to end, from the line brief through launch and post-launch performance across GCC.</span></p><br><br></li><li><p><span>Work with cross functional teams to coordinate launching a star product, up to quality and on time delivery</span></p><br><br></li><li><p><span>Manage securing the supply for in-house or outsourced products</span></p><br><br></li><li><p><span>Own the PnL of the assigned CPG lines.</span></p><br><br></li><li><p><span>Track sales, margin and cost after launch, run the post-launch review, and take the call on whether to scale, fix or discontinue each SKU.</span></p><br><br></li></ul><span><strong>What We’re Looking For</strong></span><p><span><strong>Qualifications</strong></span></p><br><br><ul><li><p><span>3–5 years of experience in product development, category management, private label or NPD project management, ideally in CPG or food & beverage</span></p><br><br></li><li><p><span>A proven track record of taking physical products from concept to shelf</span></p><br><br></li><li><p><span>Experience working with manufacturers, co-packers or in-house kitchens, and with packaging and labelling</span></p><br><br></li><li><p><span>Commercial experience owning pricing, cost or P&L for a product line</span></p><br><br></li><li><p><span>Bachelor’s degree in Business, Food Science, Supply Chain or a related field</span></p><br><br></li><li><p><span>Native Arabic speaker, and fluent in English</span></p><br><br></li><li><p><span>Based in Bahrain</span></p><br><br></li></ul><p><span><strong>Knowledge and competency</strong></span></p><br><br><ul><li><p><span>Strong project management: running parallel workstreams against a fixed launch date</span></p><br><br></li><li><p><span>Ability to lead and influence teams you don’t manage directly</span></p><br><br></li><li><p><span>Working knowledge of food product development: recipe scaling, food costing, shelf-life testing and nutritional labelling</span></p><br><br></li><li><p><span>Understanding of packaging development: structure, materials, artwork and lead times</span></p><br><br></li><li><p><span>Familiarity with GCC food regulations and municipality registration is a strong plus</span></p><br><br></li><li><p><span>Commercial and analytical skills: pricing, margin analysis and sales tracking in spreadsheets</span></p><br><br></li><li><p><span>Clear, concise written communication: briefs, handoff packs, status updates and escalations</span></p><br><br></li><li><p><span>Comfortable working in Notion, Slack and Google Workspace</span></p><br><br></li></ul><span><strong>Who You Are</strong></span><ul><li><p><span>Ownership mindset: treats the line as their own business</span></p><br><br></li><li><p><span>Detail-oriented without losing sight of the launch date</span></p><br><br></li><li><p><span>Calm under pressure, and raises problems early rather than hiding them</span></p><br><br></li><li><p><span>Pro-active & direct communicator who holds others accountable with respect</span></p><br><br></li><li><p><span>Passionate about health, food and consumer products</span></p><br><br></li></ul><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening meeting with our TA team</p><br><br></li><li><p>Technical interview</p><br><br></li><li><p>Culture-fit interview</p><br><br></li><li><p>Offer stage</p><br><br></li></ul>
<br><br> </div>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>this role is a strong fit.</p>
<h4>What you’ll own</h4>
<strong>Technical support & troubleshooting</strong><br>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<strong>Ticket management & escalation</strong><br>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<strong>Basic system administration</strong><br>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<strong>Knowledge base & documentation</strong><br>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<strong>Monitoring & issue detection</strong><br>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<strong>Cross-functional collaboration</strong><br>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<strong>Experience</strong><br>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<strong>Technical skills</strong><br>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<strong>Communication skills</strong><br>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
<p>Key Responsibilities:</p><ul><li><p>Develop and maintain relationships with contractors, consultants, architects, interior designers, and developers.</p></li><li><p>Identify and secure new project opportunities.</p></li><li><p>Conduct site visits and client meetings.</p></li><li><p>Prepare and follow up on quotations and project proposals.</p></li><li><p>Achieve monthly and annual sales targets.</p></li><li><p>Promote the company’s ceramic, porcelain, and sanitary ware product range.</p></li><li><p>Monitor market trends and competitor activities.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Requirements:</p><ul><li><p>Minimum 3 years of outdoor sales experience in ceramic tiles, porcelain, sanitary ware, building materials, or a related construction field.</p></li><li><p>Existing network of contractors, consultants, architects, and project clients in Bahrain is highly preferred.</p></li><li><p>Strong communication, negotiation, and relationship-building skills.</p></li><li><p>Self-motivated with the ability to work independently.</p></li><li><p>Valid Bahrain driving license is preferred.</p></li><li><p>Fluent in English; Arabic is an advantage.</p></li><li><p>� Location: Bahrain</p></li></ul>
<p>Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a passionate and service-oriented Butler to join our Club Mill sime team. As a Butler, you will be the heart of the Club Mill sime experience, delivering personalised, anticipatory and discreet service while creating memorable moments for our guests.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver personalised and attentive Butler service to Club Mill sime guests.</li><li>Anticipate guest needs and create tailor-made experiences throughout their stay.</li><li>Welcome, assist and farewell guests with warmth, elegance and professionalism.</li><li>Manage guest requests, preferences and special arrangements with discretion.</li><li>Coordinate closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure seamless service.</li><li>Assist with VIP arrivals, special occasions and personalised guest experiences.</li><li>Maintain a high level of knowledge of the hotel's facilities, services and local attractions.</li><li>Handle guest concerns professionally and ensure prompt follow-up and resolution.</li><li>Uphold Sofitel's luxury service standards, grooming standards and service culture at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of Butler experience from Luxury background including F&B experience.</li><li>Strong communication skiils</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Strong interpersonal and problem solving abilities</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collaboratively as part of a team</li></ul>
<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( https://tendem.ai/ ) and create high-quality presentations for real-world use cases. In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p><p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p>This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li><li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li><li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li><li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li><li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li></ul><p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p><p><strong>Educational qualifications</strong></p><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><p><strong>Academic and/or Professional Experience</strong></p><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><p><strong>Technical Skills (Essential)</strong></p><ul><li><strong>Presentation software:</strong> Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li><strong>Design tools:</strong> Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li><strong>Data & information design:</strong> Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li><strong>Typography & animation:</strong> Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><p><strong>Additional requirements</strong></p><ul><li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li><li>Strong attention to detail and absolute commitment to visual perfectness.</li><li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul><p>Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization. Applications without a portfolio link, or without relevant presentation cases, will not be considered.</p><p><strong>Project time expectations</strong></p><p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p><p><strong>Compensation</strong></p><p>On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><p><strong>Technical Skills (Essential)</strong></p><ul><li><strong>Presentation software:</strong> Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li><strong>Design tools:</strong> Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li><strong>Data & information design:</strong> Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li><strong>Typography & animation:</strong> Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><p><strong>Additional requirements</strong></p><ul><li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li><li>Strong attention to detail and absolute commitment to visual perfectness.</li><li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul>
<p><h4>About the role</h4>
<p>We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue. This is not a support-only role.</p>
<p>You will:</p>
<ul>
<li>Manage a portfolio of accounts</li>
<li>Drive onboarding and adoption</li>
<li>Identify risks early and prevent churn</li>
<li>Own renewals and expansion opportunities</li>
</ul>
<p>If you think in terms of retention, expansion, and client value — this role is built for you.</p>
<h4>What you’ll own</h4>
<p><strong>1. Onboarding & product adoption</strong><br>
Lead onboarding and define success criteria<br>
Configure accounts and deliver training<br>
Ensure smooth implementation<br>
Track early adoption and close gaps</p>
<p><strong>2. Account & relationship management</strong><br>
Manage 20–40 client accounts<br>
Act as the primary point of contact<br>
Build strong relationships with stakeholders<br>
Conduct regular check-ins and strategic calls</p>
<p><strong>3. Proactive client engagement</strong><br>
Monitor usage via:<br>
Gainsight<br>
ChurnZero<br>
Totango<br>
Identify at-risk accounts early<br>
Execute re-engagement playbooks<br>
Deliver Quarterly Business Reviews (QBRs) aligned with ROI</p>
<p><strong>4. Support coordination & escalation</strong><br>
Triage client issues and escalate internally<br>
Work with product/technical teams for resolution<br>
Ensure issues are fully resolved and clients are satisfied</p>
<p><strong>5. Revenue growth & retention</strong><br>
Identify upsell and cross-sell opportunities<br>
Collaborate with sales teams on expansion<br>
Own renewal pipeline and timelines<br>
Prepare contracts and ensure smooth renewals</p>
<p><strong>6. Reporting & feedback loop</strong><br>
Track and report:<br>
Client health<br>
Usage metrics<br>
Renewal status<br>
Capture client feedback and share with product teams<br>
Improve overall customer experience</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>You think in revenue (retention + expansion), not just support</li>
<li>You’re a strong communicator with executive presence</li>
<li>You balance client advocacy and business outcomes</li>
<li>You’re proactive — not reactive</li>
<li>You can manage multiple accounts without dropping the ball</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–3+ years in:
<ul>
<li>Customer success</li>
<li>Account management</li>
<li>Client-facing roles</li>
</ul>
</li>
<li>Experience with:
<ul>
<li>Salesforce or HubSpot</li>
<li>CS platforms (e.g., Gainsight, ChurnZero, Totango)</li>
</ul>
</li>
<li>Strong presentation skills (QBRs, demos, client reviews)</li>
<li>Proven ability to:
<ul>
<li>Manage accounts</li>
<li>Drive renewals</li>
</ul>
</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>3–5 years CSM/AM experience with revenue targets</li>
<li>SaaS, B2B tech, or professional services background</li>
<li>Familiarity with:
<ul>
<li>NPS / CSAT</li>
<li>Customer health scoring</li>
</ul>
</li>
<li>Experience creating:
<ul>
<li>Playbooks</li>
<li>Client decks</li>
<li>Case studies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review dashboards for:
<ul>
<li>At-risk accounts</li>
<li>Growth opportunities</li>
</ul>
</li>
<li>Conduct client calls (onboarding, check-ins, QBRs)</li>
<li>Coordinate internally with:
<ul>
<li>Support</li>
<li>Product</li>
<li>Sales</li>
</ul>
</li>
<li>Track renewals and expansion opportunities</li>
<li>Update CRM and health scores</li>
<li>Prepare insights and recommendations</li>
</ul>
<p>In short: You ensure customers see value, stay, and grow.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Net Revenue Retention (NRR) ? 100%</li>
<li>Renewal rate 90–95%</li>
<li>Expansion / upsell revenue</li>
<li>Client health score improvement</li>
<li>NPS / CSAT performance</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct ownership of revenue retention + growth</li>
<li>High-impact role across product, sales, and customer experience</li>
<li>Strong exposure to client strategy and decision-making</li>
<li>Opportunity to build long-term client relationships</li>
<li>Remote flexibility with structured expectations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview</li>
<li>Practical task (QBR / account strategy scenario)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re someone who:</p>
<ul>
<li>Builds strong client relationships</li>
<li>Thinks in retention and expansion</li>
<li>Drives outcomes, not just activity</li>
</ul>
<p>This role is a strong fit.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are seeking an experienced and highly creative Head Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Head Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Saudi Arabia, relocation support is provided.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>