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<h2 class="h5">Job description</h2>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>IT Infrastructure Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers & Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li><strong>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</strong></li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers. Manages network Devices Switch, Router, Firewall etc. Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks. Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms. Ensure network security and connectivity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>MCSE and CCNA certifications</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Front Office Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.</p><p>What is in it for you:</p><ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul><p>Key Responsibilities:</p><p>Guest Service Excellence:</p><ul><li>As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression.</li><li>You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service.</li><li>Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</li></ul><p>Operational Support:</p><ul><li>You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately.</li><li>Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals.</li><li>You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</li></ul><p>Administrative Support:</p><ul><li>Your responsibilities will include processing guest payments and ensuring that billing is accurate.</li><li>You will handle guest complaints and resolve issues in a professional and timely manner.</li><li>Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</li></ul><p>Team Collaboration:</p><ul><li>Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience.</li><li>Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</li></ul><p>Health, Safety, and Compliance:</p><ul><li>You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff.</li><li>Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in a similar role within the hospitality industry is preferred.</li><li>Strong verbal and written communication skills in English; Arabic is a plus.</li><li>A passion for delivering exceptional guest service and ensuring a positive guest experience.</li><li>Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li><li>Familiarity with property management systems (PMS) and Microsoft Office applications.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>A professional, approachable, and friendly demeanor.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>What is in it for you:</strong></p> <ul> <li><strong>Engage in conservation</strong> efforts and help preserve wildlife.</li> <li><strong>Enjoy sustainable adventures</strong> with exclusive rewards.</li> <li><strong>Celebrate locality</strong> and heritage in a vibrant community.</li> <li><strong>Advance your career</strong> with global development opportunities.</li> <li><strong>Drive change</strong> through impactful social initiatives.</li> <li><strong>Collaborate</strong> with a passionate, innovative team.</li> </ul> <p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Guest Service Excellence:</strong> As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.</li> <li><strong>Operational Support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.</li> <li><strong>Administrative Support: </strong>Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.</li> <li><strong>Team Collaboration: </strong>Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.</li> <li><strong>Health, Safety, and Compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience:</strong> Previous experience in a similar role within the hospitality industry is preferred.</p> <ul> <li><strong>Communication Skills:</strong> Strong verbal and written communication skills in English; Arabic is a plus.</li> <li><strong>Customer Service Focus:</strong> A passion for delivering exceptional guest service and ensuring a positive guest experience.</li> <li><strong>Organizational Skills:</strong> Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li> <li><strong>Technical Proficiency: </strong>Familiarity with property management systems (PMS) and Microsoft Office applications.</li> <li><strong>Flexibility:</strong> Ability to work flexible hours, including evenings, weekends, and holidays.</li> <li><strong>Professionalism:</strong> A professional, approachable, and friendly demeanor.</li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
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<p><strong><u>Scope and General Purpose of Job</u>: </strong></p><br><p>The Graphic Designer (in conjunction with the Sales and Marketing team) will make the hotel(s) come alive from a marketing and collateral perspective.</p><br><p>All work will be in line with the hotel’s business plan and in accordance with corporate policies and procedures, as well as local requirements and regulations.</p><br><p>It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p>· Creation and execution of print, digital and outdoor communication in line with established media plans</p><br><p>· The types of projects will range from retouching imagery and resizing artwork, to developing new print solutions, campaign creative, social media artwork, corporate gifts, event invitations, presentations, photo editing and advertisements</p><br><p>· Accountable for maintaining the integrity of the brand, the position is responsible for all visual creative.</p><br><p>· Responsibilities also include the supervision of brand consistency standards within the property and relevant outlets, following design briefs and guidelines.</p><br><p>· Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand’s image and style in order to drive hotel revenue.</p><br><p>· Partners with Marketing Managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables.</p><br><p>· Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.</p><br><p>· Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates.</p><br><p>· Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events.</p><br><p>· Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions. Respond to media enquiries when approached for comments and/or reports.</p><br><p>· Create innovative and consistent communication designs for marketing and communications materials including: print, presentations, digital and events.</p><br><p>· Provide graphic design ideas and execute all the design requests.</p><br><p>· Design, build and maintain micro sites, landing pages and blogs.</p><br><p>· Create and edit digital clips.</p><br><p>· Build photo database and photographing campaigns.</p><br><p>· Create HTML newsletters and e-marketing communications, staying abreast of design trends to improve deliverability. </p><br><p>· Create, develop and market key events for the hotels, especially during key business periods.</p><br><p>· Take photographs of all internal functions, banquet and conference functions and VIP’s.</p><br><p>· Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required.</p><br><p><strong>LAWS, REGULATIONS & POLICIES</strong></p><br><p>· Ensure compliance with business operations laws</p><br><p>· Ensure compliance with hospitality operations laws</p><br><p>· Ensure compliance to all applicable laws, and corporate standards and guidelines</p><br><p><strong>ASSOCIATE RELATIONS</strong></p><br><p>· Fosters and develops effective associate relations throughout the hotel</p><br><p><strong>HEALTH & SAFETY</strong></p><br><p>· Ensures that all potential and real hazards are reduced immediately</p><br><p>· Fully understands the hotel’s fire, emergency and bomb procedures</p><br><p>· Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates</p><br><p>· Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening</p><br><p>· Ensures that the highest standards of personal hygiene, dress, uniforms and appearance</p><br><p><strong>MISCELLANEOUS</strong></p><br><p>· Attends meetings and trainings required by the Cluster Marketing / Assistant Marketing Manager / Cluster Director of Sales & Marketing</p><br><p>· Attends Regional Sales & Marketing meetings and training if required.</p><br><p>· Continuously seeks to endeavor and improve the hotel’s efficient operation and knowledge of own job function</p><br><p>· Ensures all requests and correspondence (e.g. from Cluster Director of Sales & Marketing / Cluster Marketing Manager) are dealt with in a timely and accurate manner</p><br><p>· Attends any property meetings that are relevant to the position</p><br><p>· Is knowledgeable about corporate loyalty / Incentive Programmes.</p><br><p>· Assists colleagues to perform similar or related jobs when necessary</p><br><p>· Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently</p><br><p>· Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders</p><br><p>· Maintains own working area, materials and company property clean, tidy and in good shape</p><br><p>· Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function</p><br><p>· Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG</p><br><p>· Is well updated on, and possesses solid knowledge of the following:</p><br><p>§ Hotel fire, bomb and emergency procedures</p><br><p>§ Hotel health and safety policies and procedures</p><br><p>§ Wyndham Hotels standards of operation and departmental procedures</p><br><p>§ Current licensing relating to own responsibility, and to the hotel</p><br><p>§ Accepted methods of payment by the hotel</p><br><p>§ Corporate clients generating high business volume</p><br><p><strong>LEADERSHIP</strong></p><br><p>· Maintaining a business environment based on Code of Conduct and Company Vision</p><br><p>· Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p><br><p>· Responsible for People leadership of direct reports ( and their terms) recruitment and selection, performance management (Appraisal/ PDP), associate development and motivation, counselling/ disciplinary issues.</p><br><p>· Conduct regular coaching sessions/1:1s with direct reports</p><br><p><strong>HUMAN RESOURCES</strong></p><br><p>· Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc. </p><br><p>· Ensure that the administration of the probation review process in the operational departments and ensure that follow- up for all issues is done in timely manner and results of both follow- up and the initial reviews are communicated to all relevant parties.</p><br><p>· Talent Reviews have taken place as per the communicated timeline and are live in the business</p><br><p>· Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged.</p><br><p>· Control the LTO, Absence and Payroll in your department / operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.</p><br><p>· Manage the AES process in your department / for the operational departments ensure that the follow up meetings are done and the associates have timely feedback.</p><br><p>· Conduct interviews for relevant roles in conjunction with HR</p><br><p>· Review manning and re- recruitment of all positions in conjunction with HR</p><br><p>· Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback.</p><br><p>· Support WYNcom with quarterly People, Community and Sustainability engagement events</p><br><p><strong>COMMUNICATION </strong></p><br><p>· To conduct or chairregular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p><br><p>· Conduct documented 121’s with all direct reports</p><br><p>· Share all relevant information with GM & HR reports</p><br><p>· Attend all ExCom Meetings</p><br><p>· Attend Business Review Meeting</p><br><p>· Quarterly Hotel Meeting </p><br><p><strong>FINANCE</strong></p><br><p>· Plan and track departmental budget</p><br><p>· Plan and track departmental holidays and lieu days as per the needs of the business</p><br><p>· Review with the Finance leader/HR Leader the payroll figures (and challenge the HOD’s with regard to over spending and casual usage)</p><br><p>· Ensure that the payroll is submitted to HR on the agreed date</p><br><p><strong>SKILLS & COMPETENCIES</strong></p><br><p>· Graphic Design Skills</p><br><p>· Layout Skills</p><br><p>· Creative Services</p><br><p>· Customer Focus</p><br><p>· Creativity</p><br><p>· Flexibility</p><br><p>· Attention to Detail</p><br><p>· Deadline-Oriented</p><br><p>· Desktop Publishing Tools</p><br><p>· Acute Vision</p><br><p>· Handles Rejection</p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! / I AM Service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.</p><br><p><strong>EXPERIENCE, CERTIFICATE & EDUCATION</strong></p><br><ul><li><p><strong>Design</strong> — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.</p><br></li><li><p><strong>Communications and Media</strong> — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.</p><br></li><li><p><strong>English Language</strong> — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.</p><br></li><li><p><strong>Fine Arts</strong> — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.</p><br></li><li><p><strong>Computers and Electronics</strong> — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.</p><br></li></ul> </div>
<h2 class="h5">Job description</h2>
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<span>Profile Summary The IT Associate is responsible for supporting the organization's digital transformation by developing and maintaining business applications, automating processes, and implementing data-driven reporting solutions within the Project Controls Department.<br> The role works closely with engineers, planners, and project managers to improve operational efficiency through technology, process optimization, and effective IT support.<br> Key Responsibilities Support digital transformation and system integration initiatives across the organization.<br> Develop, maintain, and enhance business applications based on operational requirements.<br> Design, implement, and maintain KPI dashboards and reporting solutions.<br> Automate workflows and streamline processes within the Planning & Project Controls Department.<br> Provide technical support, troubleshooting, and system maintenance for departmental applications.<br> Collaborate with engineers, planners, and project managers to identify business needs and deliver effective IT solutions.<br> Analyze existing processes and recommend technology improvements to enhance productivity and accuracy.<br> Prepare technical documentation, user manuals, and training materials.<br> Perform additional duties and special assignments as directed by the General Manager – Project Controls.<br> Qualifications, Skills & Experience Bachelor's degree in Information Technology, Computer Science, or a related discipline.<br> Strong analytical and problem-solving abilities.<br> Experience with process automation tools and workflow optimization.<br> Knowledge of data analysis, KPI reporting, and dashboard development.<br> Familiarity with project planning and project controls systems.<br> Excellent organizational skills and attention to detail.<br> Strong communication, stakeholder management, and teamwork skills.<br> Ability to work independently while managing multiple priorities.<br> Proactive approach to identifying and implementing technology improvements.<br> Experience in application development, system support, or IT operations.<br> Hands-on experience with business process automation and reporting tools.<br> Experience supporting multidisciplinary teams in a project-based environment is preferred.<br> Exposure to engineering, construction, or project controls environments is an advantage.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> Creation and execution of print, digital and outdoor communication in line with established media plans</p> <p> The types of projects will range from retouching imagery and resizing artwork, to developing new print solutions, campaign creative, social media artwork, corporate gifts, event invitations, presentations, photo editing and advertisements</p> <p> Accountable for maintaining the integrity of the brand, the position is responsible for all visual creative.</p> <p> Responsibilities also include the supervision of brand consistency standards within the property and relevant outlets, following design briefs and guidelines.</p> <p> Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand s image and style in order to drive hotel revenue.</p> <p> Partners with Marketing Managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables.</p> <p> Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.</p> <p> Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates.</p> <p> Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events.</p> <p> Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions. Respond to media enquiries when approached for comments and/or reports.</p> <p> Create innovative and consistent communication designs for marketing and communications materials including: print, presentations, digital and events.</p> <p> Provide graphic design ideas and execute all the design requests.</p> <p> Design, build and maintain micro sites, landing pages and blogs.</p> <p> Create and edit digital clips.</p> <p> Build photo database and photographing campaigns.</p> <p> Create HTML newsletters and e-marketing communications, staying abreast of design trends to improve deliverability. </p> <p> Create, develop and market key events for the hotels, especially during key business periods.</p> <p> Take photographs of all internal functions, banquet and conference functions and VIP s.</p> <p> Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required.</p> <p><b>LAWS, REGULATIONS & POLICIES</b></p> <p> Ensure compliance with business operations laws</p> <p> Ensure compliance with hospitality operations laws</p> <p> Ensure compliance to all applicable laws, and corporate standards and guidelines</p> <p><b>ASSOCIATE RELATIONS</b></p> <p> Fosters and develops effective associate relations throughout the hotel</p> <p><b>HEALTH & SAFETY</b></p> <p> Ensures that all potential and real hazards are reduced immediately</p> <p> Fully understands the hotel s fire, emergency and bomb procedures</p> <p> Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates</p> <p> Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening</p> <p> Ensures that the highest standards of personal hygiene, dress, uniforms and appearance</p> <p><b>MISCELLANEOUS</b></p> <p> Attends meetings and trainings required by the Cluster Marketing / Assistant Marketing Manager / Cluster Director of Sales & Marketing</p> <p> Attends Regional Sales & Marketing meetings and training if required.</p> <p> Continuously seeks to endeavor and improve the hotel s efficient operation and knowledge of own job function</p> <p> Ensures all requests and correspondence (e.g. from Cluster Director of Sales & Marketing / Cluster Marketing Manager) are dealt with in a timely and accurate manner</p> <p> Attends any property meetings that are relevant to the position</p> <p> Is knowledgeable about corporate loyalty / Incentive Programmes.</p> <p> Assists colleagues to perform similar or related jobs when necessary</p> <p> Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently</p> <p> Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel s stakeholders</p> <p> Maintains own working area, materials and company property clean, tidy and in good shape</p> <p> Continuously seeks to endeavor and improve the department s efficient operation, and knowledge of own job function</p> <p> Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG</p> <p> Is well updated on, and possesses solid knowledge of the following:</p> <p> Hotel fire, bomb and emergency procedures</p> <p> Hotel health and safety policies and procedures</p> <p> Wyndham Hotels standards of operation and departmental procedures</p> <p> Current licensing relating to own responsibility, and to the hotel</p> <p> Accepted methods of payment by the hotel</p> <p> Corporate clients generating high business volume</p> <p><b>LEADERSHIP</b></p> <p> Maintaining a business environment based on Code of Conduct and Company Vision</p> <p> Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p> <p> Responsible for People leadership of direct reports ( and their terms) recruitment and selection, performance management (Appraisal/ PDP), associate development and motivation, counselling/ disciplinary issues.</p> <p> Conduct regular coaching sessions/1:1s with direct reports</p> <p><br></p></div></section>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p><strong>Front Desk Agent</strong></p><br><p>As a Front Office Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience. </p><br><p><strong>What is in it for you:</strong></p><br><ul><li><strong>Engage in conservation</strong> efforts and help preserve wildlife.</li><li><strong>Enjoy sustainable adventures</strong> with exclusive rewards.</li><li><strong>Celebrate locality</strong> and heritage in a vibrant community.</li><li><strong>Advance your career</strong> with global development opportunities.</li><li><strong>Drive change</strong> through impactful social initiatives.</li><li><strong>Collaborate</strong> with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:</strong></p><br><ul><li><strong>Guest Service Excellence:</strong> As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay. </li><li><strong>Operational Support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations. </li><li><strong>Administrative Support: </strong>Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly. </li><li><strong>Team Collaboration: </strong>Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded. </li><li><strong>Health, Safety, and Compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations. </li></ul><br>Qualifications<br><br><ul><li><strong>Experience:</strong> Previous experience in a similar role within the hospitality industry is preferred. </li><li><strong>Communication Skills:</strong> Strong verbal and written communication skills in English; Arabic is a plus. </li><li><strong>Customer Service Focus:</strong> A passion for delivering exceptional guest service and ensuring a positive guest experience. </li><li><strong>Organizational Skills:</strong> Strong attention to detail, with the ability to multitask and prioritize responsibilities. </li><li><strong>Technical Proficiency: </strong>Familiarity with property management systems (PMS) and Microsoft Office applications. </li><li><strong>Flexibility:</strong> Ability to work flexible hours, including evenings, weekends, and holidays. </li><li><strong>Professionalism:</strong> A professional, approachable, and friendly demeanor. </li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor? </strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong> Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLES</strong></p><br> </div>
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<p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p>
<p>This position is based at Downtown Rotana.</p>
<p>As an Information Technology Manager you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as:<br><br>• Serve as primary contact for all servicing of computer PC hardware<br>• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts<br>• Maintain a sufficient inventory of computer related supplies<br>• Maintain a log of all computer hardware and a log of all services calls on computer hardware<br>• Manage the configuration records, programme files and data files on the computer system<br>• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions<br>• Install and test corporate approved programme changes to the hotel computer systems<br>• Investigate and report software problems to the vendor, or MIS regional, area or corporate office<br>• Train selected hotel employees to take on major responsibilities of system managing in his absence<br>• Maintain technical and user documentation, system reports and newsletters<br>• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology</p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay. You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations. Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly. Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded. You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in a similar role within the hospitality industry is preferred.</li><li>Strong verbal and written communication skills in English; Arabic is a plus.</li><li>A passion for delivering exceptional guest service and ensuring a positive guest experience.</li><li>Strong attention to detail, with the ability to multitask and prioritize responsibilities.</li><li>Familiarity with property management systems (PMS) and Microsoft Office applications.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>A professional, approachable, and friendly demeanor.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Guest Service Excellence:</strong> As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay. </p></li></ul><ul><li><p><strong>Operational Support:</strong> You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations. </p></li></ul><ul><li><p><strong>Administrative Support: </strong>Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly. </p></li></ul><ul><li><p><strong>Team Collaboration: </strong>Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded. </p></li></ul><ul><li><p><strong>Health, Safety, and Compliance:</strong> You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience:</strong> Previous experience in a similar role within the hospitality industry is preferred. </p><ul><li><p><strong>Communication Skills:</strong> Strong verbal and written communication skills in English; Arabic is a plus.</p></li></ul><ul><li><p><strong>Customer Service Focus:</strong> A passion for delivering exceptional guest service and ensuring a positive guest experience.</p></li></ul><ul><li><p><strong>Organizational Skills:</strong> Strong attention to detail, with the ability to multitask and prioritize responsibilities.</p></li></ul><ul><li><p><strong>Technical Proficiency:</strong> Familiarity with property management systems (PMS) and Microsoft Office applications.</p></li></ul><ul><li><p><strong>Flexibility: </strong>Ability to work flexible hours, including evenings, weekends, and holidays.</p></li></ul><ul><li><p><strong>Professionalism:</strong> A professional, approachable, and friendly demeanor. </p></li></ul><p></p></section>
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<p><span>We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. </span></p><br><p>As a Software Engineer III-Automation Test at JPMorgan Chase within the Commercial and Investment bank for payments technology business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.</p><br><p><strong>Job responsibilities</strong></p><br><ul><li>Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems</li><li>Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li><li><p><span>Automation Using Cucumber, Cypress, Selenium, Playwright</span></p><br></li><li><p><span>Ability to customize BDD/Selenium in various integrations</span></p><br></li><li><p><span>Knowledge and ability to design, build maintain test automation framework</span></p><br></li><li><p><span>Automation test cases and feature file creation</span></p><br></li><li>Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.</li><li>Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.</li><li>Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li></ul><p><strong>Required qualifications, capabilities, and skills</strong></p><br><ul><li>Formal training or certification in software engineering concepts and <strong>6+ years</strong> of applied experience.</li><li>Experience working in Agile delivery environments and understanding of the Software Development Life Cycle (SDLC).</li><li>Functional testing experience, including test preparation, test design, execution, and results reporting.</li><li>Experience partnering with QA (manual and automation), developers, and subject matter experts (SMEs) to understand the business domain, requirements, and system functionality.</li><li>Experience designing, developing, maintaining, executing, and reporting automated test suites using <strong>Cucumber, Cypress, Selenium, and Playwright</strong>, including tracking and communicating automation status and quality metrics.</li><li>Experience with defect lifecycle management, including defect logging, verification/re-testing, and tracking through closure in collaboration with engineering teams.</li><li>Hands-on experience across system design, application development, testing, and operational stability concepts.</li><li>Experience developing, debugging, and maintaining code in a large-scale enterprise environment using one or more modern programming languages.</li><li>Experience with <strong>Oracle/RDBMS</strong> to support testing and troubleshooting, with a solid understanding of <strong>CI/CD</strong>, application resiliency, and security considerations, and strong interpersonal skills to collaborate across teams and support timely problem resolution.</li></ul><p><strong>Preferred qualifications, capabilities, and skills</strong></p><br><ul><li>Experience within Trade Domain</li></ul><br>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br> We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>VAM Systems is currently looking for IT Infrastructure Administrator for our Bahrain operations with the following skillsets & terms and conditions:</p><p>Responsibilities for Desktop, Servers & Network Administrator:</p><ul><li>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p>Terms and conditions</p><p>Joining time frame: (15 - 30 days)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Certification: MCSE and CCNA</li></ul><p></p></section>
<p>One of our biggest clients is looking for a Software Engineer - Android.</p><p>Duties & Responsibilities:</p><p>Design, build, and maintain advanced applications for the Android platform using Kotlin.</p><p>Collaborate with cross-functional teams to define, design, and ship new features.</p><p>Work with outside data sources and APIs.</p><p>Unit-test code for robustness, including edge cases, usability, and general reliability.</p><p>Work on bug fixing and improving application performance.</p><p>Continuously discover, evaluate, and implement new technologies to maximize development efficiency.</p><p>Follow best practices for code quality, testing, and documentation.</p><p>Qualifications & Experience:</p><p>Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience).</p><p>Minimum 4 years of experience in Android app development.</p><p>Proficient and practical knowledge of design patterns and their implementation in Kotlin and Java.</p><p>Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.</p><p>In-depth knowledge of Android lifecycle for fragments, activities, practical experience with Agile methodologies (SCRUM or Kanban would do).</p><p>Experience with RESTful APIs to connect Android applications to back-end services.</p><p>Experience with versioning tools (Git) and understanding of CI/CD pipelines.</p><p>Familiarity with cloud message APIs and push notifications.</p><p>Solid understanding of the full mobile development life cycle.</p><p>Ability to write new modules using maintainable architecture and participate in code reviews</p><p>Nice to have experience in leveraging common SDKs e.g. : Firebase, Fastlane scripting, MoEngage, Google Analytics etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience).</p><p>Minimum 4 years of experience in Android app development.</p><p>Proficient and practical knowledge of design patterns and their implementation in Kotlin and Java.</p><p>Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.</p><p>In-depth knowledge of Android lifecycle for fragments, activities, practical experience with Agile methodologies (SCRUM or Kanban would do).</p><p>Experience with RESTful APIs to connect Android applications to back-end services.</p><p>Experience with versioning tools (Git) and understanding of CI/CD pipelines.</p><p>Familiarity with cloud message APIs and push notifications.</p><p>Solid understanding of the full mobile development life cycle.</p><p>Ability to write new modules using maintainable architecture and participate in code reviews</p><p>Nice to have experience in leveraging common SDKs e.g. : Firebase, Fastlane scripting, MoEngage, Google Analytics etc.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p>The Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up with the IT Teams and other Business Units to develop action plans to mitigate identified vulnerabilities and promote security initiatives.</p> <p>Key Activities Include:</p> <ul> <li>Work as part of 24x7 security operation team</li> <li>Monitor the Security Information and Event Management System (SIEM) and follow up all related security incidents and events.</li> <li>Follow the day-to-day operations related to own job to ensure continuity of work</li> <li>Respond to security incidents and report on incident handling and resolution.</li> <li>Participate in forensic analysis and data recovery, and penetration testing.</li> <li>Perform daily security analysis and scanning and assessment for information security risks, threats and vulnerabilities.</li> <li>Proactive research to identify and understand new threats, vulnerabilities, and exploits.</li> <li>Configuration and administration of security systems and tools.</li> <li>Define and evaluate security technologies required to ensure safe technology operation and detection of cyber-attack.</li> <li>Provide the security recommendations on actions which assist in improving security posture within CLIENT Environment.</li> <li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li> <li>Participating in reviewing and documenting computer security and emergency gate identified vulnerabilities and promote security initiatives.</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong>Bachelor s degree</strong> in IT, Engineering</li> <li> <strong>4+ years</strong> of experience in IT/Security operations or SOC role.</li> <li> <strong>Network+,</strong> CCNA R&S, Security +,<strong> Linux security</strong>, windows security or forensics training is plus.</li> <li>Professional Security certification preferred (<strong>CIHE</strong>, CEH, <strong>CPTE</strong>, or equivalent).</li> <li>Knowledge and experience in network switches, routers and firewalls</li> <li>Knowledge of Microsoft Word, Project, Excel, Access,</li></ul></div><p></p></section>
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<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization & cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company’s strategic plan and business imperatives through differentiation by Customer Service.</span></p><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><p><strong><span>Process Development, Standardization & Continuous Improvement</span></strong></p><br><br><ul><li><span>Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</span></li><li><span>Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</span></li><li><span>Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders </span></li><li><span>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</span></li><li><span>Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</span></li></ul><p><strong><span>Program & Project Management</span></strong></p><br><br><ul><li><span>Lead and manage the end-to-end delivery of regional Customer Service programs and projects</span></li><li><span>Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</span></li><li><span>Act as the Customer Service lead for cross-functional projects </span></li></ul><p><strong><span>Stakeholders Management & Governance</span></strong></p><br><br><ul><li><span>Act as the focal point and catalyst for Customer Service across MENA</span></li><li><span>Ensure alignment and collaboration cross-functionally and between stakeholders</span></li><li><span>Represent regional priorities and requirements in global forums</span></li><li><span>Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</span></li><li><span>Drive cost efficiency and productivity optimization initiatives across MENA</span></li><li><span>Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</span></li></ul><p><strong><span>Customer Experience & Service Excellence</span></strong></p><br><br><ul><li><span>Drive customer satisfaction by embedding best-in-class service standards</span></li><li><span>Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</span></li><li><span>Ensure adherence to Customer Service processes and CoE standards across countries</span></li><li><span>Act as escalation point for complex customer issues and critical shipment-related incidents</span></li></ul><p><strong><span>Vendor & Consulting Management</span></strong></p><br><br><ul><li><span>Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</span></li><li><span>Ensure effective communication, transparency on progress, and risk management</span></li><li><span>Oversee quality and impact of deliverables to support transformation objectives</span></li></ul><p><strong><span>Talent Development & Engagement</span></strong></p><br><br><ul><li><span>Support the development of Customer Service-learning curricula and capability-building initiatives</span></li><li><span>Deliver and contribute to training programs, including CIS and other development initiatives</span></li><li><span>Build organizational capability in process excellence, analytics, and customer-centric practices</span></li><li><span>Support attraction, development, and retention of top Customer Service talents</span></li></ul><p><strong><span>Customer Service Operations Support</span></strong></p><br><br><ul><li><span>Support countries in maintaining adherence to Customer Service processes and operational standards</span></li><li><span>Identify operational gaps and drive improvement actions</span></li><li><span>Promote a high-performance culture focused on continuous improvement and customer excellence</span></li><li><span>Contribute to the effectiveness of day-to-day Customer Service operations when required</span></li></ul><br><p><strong><span>Growth Enablement</span></strong></p><br><br><ul><li><span>Identify and promote opportunities for revenue generation through Customer Service channels</span></li><li><span>Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</span></li></ul><br><p><strong><span>Additional support</span></strong></p><br><br><ul><li><span>Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</span></li><li><span>Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</span></li><li><span>Support customers service sub-functions Performance Excellence, Tools & Tech when needed.</span></li></ul><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li><span>University degree. MBA is a plus</span></li><li><span>Excellent Communication skills</span></li><li><span>Proficiency in data analysis and visualization tools (PowerBI..etc)</span></li><li><span>Strong collaboration and teamwork skills</span></li><li><span>Excellent Software skills (Microsoft and AI tools </span></li><li><span>Knowledge/Experience in Business Process Model, Project Management is a plus</span></li><li><span>Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</span></li></ul><br><br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit programm.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br><br> </div>
<p>At Nexcel Computer Solutions, we rely on our IT systems to power the solutions that help consumers around the world. </p><p>We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. </p><p>In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training.</p><p>Immediate opening for capable, hardworking, team player to manage inside and outside customers IT needs/requirements. </p><p>Successful candidate will be stable, experienced, willing to work as a team and handle a variety of areas including desktop support; network maintenance and support; phone system; security cameras; software, OS; etc. </p><p>From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth</p><p> </p><p><strong>Objectives of this Role</strong></p><p>· Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware</p><p>· Own projects, solutions, and key responsibilities within a larger business initiative</p><p>· Handle business-critical IT tasks and systems administration</p><p>· Research and evaluate emerging technologies, hardware, and software</p><p>· Track and maintain hardware and software inventory</p><p> </p><p> </p><p><strong>Daily and Monthly Responsibilities</strong></p><p>· Manage service calls on a daily basis</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers etc</p><p>· Monthly visits to AMC clients to analyze, record and suggest upgrades as necessary</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers, POS etc</p><p>· Train employees on both software and hardware, troubleshoot, and provide technical support to team</p><p>· Maintain Service Reports and system performance reports at client</p><p>· Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions</p><p>· Continuously analyze current processes, technologies, and vendors to identify areas of improvement</p><p><strong> </strong></p><p><strong>Skills and Qualifications</strong></p><p>· Bachelor’s degree in technology or computer science</p><p>· 5+ years of experience in IT management</p><p>· Experience with or knowledge of programming languages and operating systems, current equipment and technologies, backup and recovery procedures, and system performance monitoring</p><p>· Expertise with implementing, configuring, and testing solutions</p><p> </p><p><strong>Preferred Skills</strong></p><p>· Proven leadership skills</p><p>· Strong creative and analytical thinking</p><p>· Professional certifications</p><p> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>High Frequency Trading Prop Desks Hedge Funds Crypto / Digital Assets Technology / Quant Dev Systematic Trading Execution & Algo Trading Quantitative Research Machine Learning / AI Senior</p></div></section>
<h2 class="h5">Job description</h2>
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Job Description<br><p>This role contributes to the achievement of sales targets by renewing and upselling current customers, cultivating good customer relationships, coordinating sales activities, and maintaining customer satisfaction. The responsibilities include supporting sales, renewing customer subscriptions, upselling current customers, coordinating with other departments, handling contractual agreements & NDAs, and promoting overall customer satisfaction.</p><br><p>The candidate must be highly motivated & driven and should be able to dive right into our work culture, understand our sales process & roadmap for the future, and take control of the assigned duties and responsibilities. He/She is expected to be proactive, positive, and passionate about the company's offerings and how they create value for clients, take initiative and be creative in determining different methods for success, and develop a working plan of action in their respective functions.</p><br><br>Qualifications<br><p>Primary Objectives</p><br><ul><li><p>Build and establish good work relationships with clients to facilitate increased patronage and revenue.</p><br></li><li><p>Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe. </p><br></li><li><p>Maintaining an accurate and updated database of client account information as well as business development-related documentation.</p><br></li><li><p>Ensure high customer satisfaction by liaising with the customer success team and managing customer health status regularly to ensure that our clients realize and achieve our value proposition.</p><br></li><li><p>Act as the main point of contact between existing clients and internal teams.</p><br></li><li><p>Overseeing sales process and facilitating order fulfillment.</p><br></li><li><p>Assist the team in the vendor registration process, and RFP/RFQ submissions during the sales process and perform other duties to support the team, as needed.</p><br></li><li><p>Review and negotiate contracts during the renewal process and meet the established deadlines to conclude the process on time.</p><br></li><li><p>Work collaboratively with various internal teams/individuals for the best interest of the customer (technical team, sales, etc.)</p><br></li><li><p>Map and track the engagement of our existing clients across our various technology platforms and provide timely updates to the management.</p><br></li><li><p>Provide visibility and report metrics for the BD team & management across the list of clients and the status of their accounts. To provide regular updates to the management on the post-sales process.</p><br></li><li><p>Cultivate strong partner relationships and ensure timely completion of required partner documentation, including execution of Agreements, NDAs, and supporting documentation.</p><br></li><li><p>Engage relevant stakeholders to identify upcoming opportunities and support Business Development efforts.</p><br></li></ul><br>Additional Information<br><p>Skills</p><br><ul><li><p>1-2 years experience in IT & Security Sales (preferred)</p><br></li><li><p>Bachelor’s degree in business or management </p><br></li><li><p>Good administrative, organizational, and problem-solving skills.</p><br></li><li><p>Excellent communication and customer service skills.</p><br></li><li><p>The ability to multitask, work in a fast-paced environment, and meet deadlines with a high level of efficiency, accuracy.</p><br></li><li><p>Understanding the B2B sales process and negotiation.</p><br></li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Skills</strong></p>
<ul>
<li>Minimum experience required: 0 3 years.</li>
<li>Provide Level 1 support for incidents and service requests.</li>
<li>Install, configure, and maintain IT devices and applications.</li>
<li>Escalate unresolved issues to higher support levels.</li>
<li>Maintain support documentation and follow-up activities.</li>
<li>Monitor recurring technical issues and report findings.</li>
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